Linksys

Linksys Customer Service contacted Mr*** *** to assist
him with the issues he is having with his Linksys EAWe offered to
replace his product, however, Mr*** already returned the product to the
storeAs courtesy gesture, we offered a 10% discretionary credit for his
next
purchase and Mr*** agreed. If Mr*** *** ?requires
further assistance, he may contact the Linksys Customer
Service Executive Response Team at ###-###-####

Revdex.com Offices, We’re able to contact the customer.Onset of the call he immediately said that the issue has already been resolved after our Corporate office deleted his LSWF account.He setup the same email account and re-associate it to his Linksys *** router and it did work.Main issue was he cannot access the router settings before but now after re-associating it did workCustomer no longer has any concerns Sales Force Case: *** Thank you, *** ***Office of the President

Revdex.com Offices,We ware able to speak with Mr*** *** in regards to the issues he was having with our Linksys WRTrouterWe offered the latest firmware for the WRTbut the customer preferred to exchange his routerAs a courtesy gesture we will replace his WRT1900AC version with
WRT1900ACS version Customer's new transaction number is #***The customer was pleased with the call back and resolutionSales Force Case #***.Thank you,*** *** Office of the President

To Whom It May Concern,
We spoke to *** and he was very pleasantInformed him that we
are not technically trained and so if the router needs to be replaced, it has
to be proven defective first by our Linksys technicianhe was just upset with
the router after upgrading the
firmware.
We informed him that for further assistance, I will transfer the
call to a Senior technicianThe customer agreed, but he is currently driving
his car right now. We offered a call back and he said that the best time will be
next week, Tuesday
*** ***Office Of The President

Revdex.com Offices, We made phone calls and sent emails to Mr*** D***The customer failed to call back or replyOur emails stated to call our direct number and let us know when is the best time to call himWe are going to have our lead technician assist Mr***
with his Linksys router ***I provided my direct phone number and email addressIf Mr*** decides to call we will still assist him with his technical issues(No cost)Sales Force Case:***Respectfully,*** ***Office of the President

To Whom It May Concern, We processed a new RMA to replace his defective product with a new oneWe also provided the customer with a pre-paid packing label.Case: *** Sincerely,*** ***Office Of The President

Revdex.com Offices,I just spoke with [redacted] in regards to his defective Linksys router EA9200. Set up a standard replacement #[redacted] (Overnight) and release the shipping line as a courtesy gesture. I also sent the customer a prepaid packing label to return his defective unit. Transaction...

Date: 16 Sep 2016 Tracking Number: [redacted]The customer was pleased with the call back and resolution. Sales Force Case: [redacted] Thank you,[redacted]Office of the President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 They have tried calling me but when they have I was working and am not able to talk on the phone....As for the email I have not received any email from them and if I had I would have responded because they owe me a range finderand usb stick for the purchase of the [redacted]......
Regards,
[redacted]

Revdex.com Offices, The customer responded to the email sent by our Executive Response Team member Nikki for his preferred time and he said he's working during our operating hours so we could not reach him over the phone. He mentioned that he ordered an EA8300 with free USB adapter and range extender, however, we could not pull up any order number in CSC and Linksys hybris using the email of the customer. I already responded to the email asking him for his order number so we can check it in our system. We will continue to assist the customer until this misunderstanding gets resolved.Sales Force Case:[redacted]Respectfully,[redacted]Office of the President

To Whom It May Concern,We spoke with [redacted] yesterday and apologized for the issues she was having replacing the Linksys router EA6200. There was an issue on the date of purchase.We went ahead and set up a replacement and shipped [redacted] the new router first. (Order #[redacted]) The...

customer was pleased with the call back and resolution.Sales Force Case: [redacted]Set the case to resolved. Sincerely,[redacted]Office Of The President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I haven't received the replacement equipment or a refund just yet so I'd appreciate it if we waited until I actually receive the replacement equipment and refund and have an opportunity to test the replacement equipment to confirm it doesn't also exhibit the same ill behavior as the units being replaced.  Thank you.]
Regards,
[redacted]

To Whom It May Concern,We are currently attempting to reach the customer in regards to his complaint.We had issues with our email address. Please allow us a little more time to provide a resolution.Thank you,[redacted]Office Of The President

To Whom It May Concern,The customers new [redacted] router shipped out 6/18/2015 under order #[redacted] UPS ground. The tracking number is [redacted] and the customer will receive her new router within 4-6 business days.UPS will update the tracking information within 24-48 hours.[redacted] Sincerely,[redacted]Office Of The President

Revdex.com Offices, We had our escalated technicians reach out to the customer and confirm his EA6900 Linksys router is deemed defective. We are currently in the process of replacing his defective router with a new Linksys router. We sent an email yesterday to the customer and will call the...

customer today in order to expedite his transaction. Sales Force Case # [redacted]Thank you,[redacted]Office of the President

Revdex.com Offices, We spoke with the customer regarding his (2) Linksys WRT1900 routers. After speaking with our tech support team we determined the routers were defective. We replaced both routers with the upgraded Linksys EA9300 (2). We also are going to set up a refund for the extra...

antennas the customer purchased at Best Buy.The customer was pleased with the call back and resolution. We have set the case to resolved.Sales Force Case:[redacted]Thank you,[redacted]Office of the President

To Whom It May Concern,
We did ship the customer an upgraded Linksys router WRT1900ACS on 2/15/2016 to replace his defective EA8500 router. PO#[redacted] Order #[redacted]. We shipped out the new product first as a courtesy gesture.
Sales Force Case: [redacted]
Regards,
[redacted]
Office...

Of The President

Revdex.com Offices, I personally made 3 phone attempts to reach [redacted] and provided my direct phone number. Each time I called a voice recorder came up and I left a voice message.The customer has yet to call back in regards to his complaint.Sales Force Case # [redacted] Sincerely,[redacted]...

[redacted]Office of the President

Revdex.com Offices, We were able to speak with Mr. Greg K. Goad today. We assisted Mr. Goad with replacing his WRT1900AC router and provided the customer with a prepaid packing label to return his defective unit. The customer was pleased with the call back and resolution.Sales Force Case : [redacted]Prepaid...

Packing Label: [redacted] Thank you,[redacted]Office of the President

Revdex.com Offices, We were able to speak to customer regarding his issue with the paid support.  We offered free tech support but he declined, he said he was able to fix the issue with the router but expressed disappointment that he was required to pay for support for a failing product when he...

already paid for the product.  Informed customer to call Linksys if he will encounter technical issues again and he will be provided with free tech support for his [redacted].  He agreed.Sales Force Case: [redacted] Thank you, [redacted] Office of the President

To Whom It May Concern, In respect to the complaint, this is the first time I have received this complaint from [redacted] Case#[redacted].We will reach out to the customer today and provide you updates the soonest. Sincerely, [redacted]Office Of The President