Linksys

To Whom It May Concern,

We were able to talk to the customer with regard to the
complaint filed. He said that the issue had been resolved, and product was
delivered. When we asked him if there is anything that we can help him with, he
said that he was suggested to get a range...

extender to be paired with his
router.
We provided 10% discount if the customer places an
order for a range extender in the future. ?
Case ID is [redacted].Case ID is [redacted].
 
[redacted]
Office of the President
Escalation Representative
 
Belkin International
12045 East Waterfront Drive
Playa Vista, California 90094

To Whom It May Concern,We reached out to [redacted] today and assisted him with his issues regarding our router WRT1900AC. We suggested to have his case escalated to our SET team. (Sustaining Engineering Team) The customer agreed and will receive a callwithin 48 hours to resolve his...

issues.Thank you,[redacted]Office Of The PresidentBelkin/Linksys[redacted]

To Whom It May Concern,      We reached out to [redacted] to discuss the techical issues she was having with our Linksys router. The customer claims they were trying to charge $100.00 to fix her computer. The customer claims the man on the phone was trying to get access to...

her computer remotely. We educated the customer about fictitious companies trying to impersonate Linksys tech support. The customer went back to Wal-mart and purchased another Linksys router. The customer was pleased with the call back and just wanted to bring this matter to our attention.Sales Force Case: [redacted]    We set the case to resolve.     Sincerely,    [redacted]    Office Of The President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I greatly appreciate Linksys' call today and sending replacement units.  It's undetermined if that will actually fix the problem.  I very much hope that resolves the problem, in which case when confirmed resolved we can close out the Revdex.com incident.]
Regards,
[redacted]

Revdex.com Offices, We phoned the customer and left voice messages on three different occasions. We also sent the customer emails regarding his product. The customer has failed to call back or answer our emails. Unfortunately the customer is in possession of a product that is obsolete. (End of Life)...

We do not support newer firmware for products that are obsolete. The set up CD does not work since it does not support the latest [redacted] OS version.We are still open for conversation once the customer decides to speak with a lead representative.Sales Force Case: [redacted]Respectfully,[redacted]Office of the President

[redacted],Our records indicate the customer has dropped his complaint.On 1-20-2015 we set up a standard replacement and provided the customer with a prepaid packing label.Sales Force Notes:Please let me know if I can be of further assistance.[redacted]Office of the PresidentEscalation...

RepresentativeBelkin International12045 East Waterfront DrivePlaya Vista, California 90094

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I don't agree with Linksys decision  I want them to make a offer to sell me a router similar called the Linksys EA6500-RM with a discounti only had the one I currently have which is the E6350 8 months now I bought it from them on their store on [redacted] and I believe therouter I have was sent to me with Spyware cause every since I installed since  Aug 2015 , I've had issues with Viruses , Spyware , Malware so yes I believe they sent me a router that is faulty and I got [redacted] Live Link that I paid a subscription but when this current router goes outi have problems with my emails getting hijacked  too so I know it's the router they need to sell me a new one even it's refurbished with a discount 
Regards,
[redacted]

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if only when I receive my refund, will consider this complaint resolved.
I am including an attached copy of the warranty information from the website with the areas marked where the warranty applies for up to 12 months for a new product and that refunds are available for defective parts, that once again I was told over the phone was incorrect. They are claiming to contact Wal-Mart on my behalf to get a refund, but I am immensely displeased with their lack of knowledge of their own information, responsibility for their product and the amount of incorrect information I was given by 3 different people in customer service. I would have thought a company with such expensive products would work harder to keep their customers satisfied.
Regards,
[redacted]

To Whom It May Concern,
We will reach out to Mr. [redacted] today again and remind him that we need the defective router [redacted] back first before we can set up a check request. (company policy) We provided a prepaid packing label to the customer and our records indicate the return package has...

yet to be returned. (UPS Tracking #[redacted])
Sales Force Case: [redacted]
Regards,
[redacted]
Office Of The President

Revdex.com Offices,We will reach out to Mr. [redacted] today in regards to his Linksys EA6340 router. We will provide updates once a resolution has been reached. Thank you, [redacted] [redacted]Office of the President

Revdex.com Offices,We did speak with Mr. [redacted] this morning regarding his Linksys [redacted] router. We agreed to ship out his new replacement router first without a credit card. The customer will receive a prepaid packing label in 2-3 days to return his defective Linksys router. The customer was...

very pleased with the call back and resolution.Sales Force Case:[redacted] Respectfully, [redacted]Office of the President

Revdex.com Offices,The customer did call us back and we offered to transfer the call to one of our SR Tech to continue with the Tech Support. The customer declined to Tech Support since he already disconnected the router from his network. According to the customer, he already packed the router...

and he will be returning the unit. The customer also mentioned that he just needed to have his Linksys Smart WiFi account deleted. The call was transferred to senior representative Tech for assistance with the account deletion. The case was handled by Sr Tech [redacted], who explained to the customer that in order for them to delete the LSWF account, they need to login to the account and in order to do so they need the router connected to the network. The tech had advised the customer to get a replacement so that they can reassociate the LWSF account to the router. The case was closed with the Sr Tech advising the customer call technical support once he gets the replacement.  Thank you,[redacted]Office of the President

Subject: Linksys Store Order Status [redacted]Dear [redacted],This is [redacted] from Linksys Customer Service.We tried to connect with you via phone using phone number [redacted] to discuss your case [redacted], but you were unavailable.We will...

attempt to call you back within 1 business day regarding the case, or you may call us at [redacted] for further assistance. Our operating hours are 6:00 AM to 8:00 PM Pacific Time, Monday through Friday and 8:00 AM to 5:00 PM Pacific Time on Saturday.Sincerely, Linksys Customer Service

Revdex.com Offices,We were able to contact the customer regarding his low download speed wired and wireless from our Velop units. We walked the customer through some procedures and when he is at the back portion of his house his mobile data  (LTE) is much faster. We informed the customer we will...

do additional speed tests on his devices. We are still currently assisting the customer and want to make sure his download speed wired and wireless is up to standard requirements. Sales Force Case: [redacted]Respectfully,[redacted]Office of the President

Revdex.com Offices, We tried contacting the customer yesterday but he still was not able to answer the phone. His voice mailbox wasn't set up so I was not able to leave a message. We emailed the customer telling him that we tried to contact him. He replied and said he wants to discuss...

the case via email instead of a phone call. We will contact the customer through email and will provide feedback once we have come to a resolution regarding his concern. Thank you. Sales Force Case: [redacted] Regards, [redacted]Office of the President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am waiting to see if I actually receive the new router.  This company has been nothing but dishonest and it's not the first time we were told we would receive a replacement. 
Regards,
[redacted]

[A...

default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To Whom It May Concern, 
We tried calling the customer but she is not available, we left
her a voice mail. We also sent her an email to notify the we called.
The full refund request has been forwarded to Accounting
Department for processing. This will be given a an exemption for...

the
customer.  We will call the customer back tomorrow.
 
Please refer to case# [redacted].
Sincerely,[redacted]Office Of The President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  Has been resolved, but I will never buy again. Regards,
[redacted]

Revdex.com Offices,We made an attempt to reach Mr. [redacted] with the phone number he provided. Unfortunately his phone number [redacted] is no longer in service.We sent emails to the customer providing our direct phone number for assistance. We are still waiting for a response from Mr. [redacted]...

[redacted].Sales Force Case: [redacted]Regards,[redacted]Office of the President