Linksys

These THIEVES are doing business the way they have been doing business for decades.  They are unscrupulous cheaters.  I now remember why I have a box of old junk Linksys routers.  They make shoddy equipment on purpose.  My reason for declining any help was that I took THE SECOND PIECE OF JUNK LINKSYS router back for a refund because it didn't work either.  Even though it was set on the exact same frequency as my Belkin AC 100, the Linksys JUNK AC 2600 was only getting half the speeds wired and barely a fraction of the speeds with wifi.Linksys is nothing more than an outsourced con game.  They intentionally don't have any technical helpers that can speak understandable English.  Then after frustrating customers for hours, they offer to help for a price.  This wasn't a one time incident.  It's a way of doing business for Linksys.If Linksys wants to make it right with me, they can cut a check to me for $100.00.  That's how much the brand new Linksys modem I'm using cost me.  I can almost guarantee I'll be having to dig out my trusty Motorola Surf Board because this Linksys product, made like junk on purpose, will probably die before it does,.
It's pretty sad when two brand new  Linksys AC 2600's don't work out of the box on the same exact frequency as the three year old Belkin AC 1000.

Revdex.com Offices,We were able to speak with Mr. [redacted] regarding his complaint with our Linksys EA 7300 router. We apologized for the issues the customer was having with the internet speed. We provided a prepaid packing label to return his defective replacement in order to release the hold on his...

credit card. We are also refunding the customer the amount he paid for his original router. (Paper Check) The customer was pleased with the call back and resolution. Customer had no other questions.Sales Force Case: [redacted]Thank you,[redacted]Office of the President

Revdex.com Offices,We made four phone attempts and sent three emails to the customer. The customer is not willing to call back or answer our emails.We provided our direct phone number and have yet to speak with the customer.We set the case to resolve.Sales Force Case: [redacted]Respectfully,[redacted]...

[redacted]Office of the President

Revdex.com Offices, We spoke to the customer today and he confirmed he still has issues with the parental controls for his Linksys VELOP device. Customer has been speaking with our 2nd tier support. He mentioned they fixed they issue temporarily and now he is experiencing the same issue...

again. We offered a call back from our SET team and the customer agreed. We  asked the customer for a preferred time for a call back. The customer is available Monday-Friday after 5:00 PM EST. We informed the customer someone from our SET team will be calling him within 24-48 hours after 5:00 PM EST. The customer agreed and will be awaiting a call back. Sales Force Case:[redacted]Office of the President

To Whom It May Concern,We spoke with [redacted] this morning and explained our company policy in regards to shipping cost.In this particular case we have waived the shipping cost and will refund the customer the $6.99 shipping charges.The refund was sent to our accounting team and the...

customer was pleased with the call back and resolution. [redacted]Office Of The President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I was less than 1 month into my 90 return policy, so they did not do me any favors.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I'll start by saying that I now have a working router which is what I was looking for when I filed my complaint.Their response isn't entirely accurate.  Linksys (Belkin) refused to exchange my router or provide a refund until I filed my Revdex.com complaint.  They made it clear that they only offer refunds if you purchase directly from their store vs [redacted] and suggested I ask [redacted] for a refund.  The exchange they offered is currently for sale on their website for $179.99 and I paid $273 for the EA8500.  In addition, the WRT1900ACS has less features than my previous router so I would not consider it an upgrade. They only sent the new router to me before receiving the old one back because I offered my credit card number which they call their "advanced" exchange service.Dealing with Linksys on this issue was extremely frustrating, but it is good to know the Revdex.com is available to help.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com Offices, We spoke with Mr. [redacted] today regarding his defective Linksys router [redacted]. We went ahead and processed a replacement order #[redacted]. We will ship out his new unit first and provide a prepaid packing label to return his defective unit. Sales Force Case: [redacted]Mr. [redacted]...

was pleased with the call back and resolution.Thank you,[redacted]Office of the President

Revdex.com Offices,Linksys Customer Service contacted [redacted] to discuss the complaint he submitted regarding his Linksys product. Customer is asking for discount so that he can buy another Linksys product in the future. Customer originally purchased the Linksys EA6350 from Linksys [redacted]. As a resolution, we gave an an upgraded product to the customer ([redacted]). We also provided an exemption for prepaid packing label so that the customer can return the defective unit to Linksys for free. Customer is satisfied with the resolution given. If Mr. [redacted] requires further assistance, he may contact the [redacted] Customer Service Executive Response Team at (714) 768-[redacted].Customer was pleased with the resolution and we have closed the case in Sales Force.Thank you,[redacted]Office Of The President

We spoke with the customer and he told us that this issue was already resolved way back on November last year. I also gave him the ERT number just in case if needs our assistance in the future.

Revdex.com Offices,We sent the customer a new email regarding his firmware issues for a end of life product. We understand that you purchased the Linksys WMB54G Wireless-G Music Bridge. We would like to inform you that this  particular product is already tagged as an end of life device since 2012 this means we no longer manufacture this unit nor  have any software available. The reason for this is because some of this older firmware utilize open source code that can no  longer be updated or provided to the customer due to licensing issues. For further assistance, feel free to reply to this email or call us at 714-768-6133. Our operating hours are 6:00 AM to 8:00  PM Pacific Time, Monday through Friday, and 8:00 AM to 5:00 PM Pacific Time on Saturday.  Respectfully  
[redacted] Office of the President

To Whom It May Concern,I just spoke with [redacted] and assisted the customer with replacing his defective router WRT610N with EA6400-CA as a one time courtesy gesture.The customer was pleased with the call back and resolution.PO#[redacted] Thank you,[redacted]Office Of The President

To Whom It May Concern,Since we were having issues with our email address we are currently in the process of reaching out to Mr. [redacted].I will provide updates shortly. Sincerely,
[redacted]
Office of the President
Escalation...

Representative
 
 
 
Belkin International
12045 East Waterfront Drive
Playa Vista, California 90094
v

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com Offices of San Diego,We made attempts to reach Mr. [redacted] to assist him with his Linksys router issues. Mr. [redacted] would not accept assistance from our overseas technicians. We set up a call back and provided solutions via email from our technician in Irvine, California. (Attachment)...

Sales Force Case:[redacted]Sincerely,[redacted]Office of the President

Revdex.com:
The business has agreed to...

accept the return and reimburse me for the full price of the product. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com Office,
We spoke with Mrs. [redacted] on 3/5/2016 regarding the charges for technical support.
Sales Force Case: 06169458
The customer paid for Linksys 1 year service plan (technical assistance) back on 4/29/2015. The customer had 2 months remaining on her service pack. The customer...

took it upon herself to seek a private company for assistance. ($98.99)Unfortunately we do not compensate monetary amounts for a private company technical assistance. The customer has called numerous times in the past year for assistance and each time our technical team was able to resolve the issue. Our agents were kind enough to explain this to the customer when the customer disconnected the call.
Regards,
[redacted] Office Of The President

Revdex.com Offices,We believe in our products along with our tech support team. We are sorry for the issues the customer had with our Linksys routers. Our tech support team will assist him once he receives the new WRT routers.Respectfully,[redacted]Office of the President