Linksys

Revdex.com Offices, We were able to speak to customer regarding his issue with the paid support We offered free tech support but he declined, he said he was able to fix the issue with the router but expressed disappointment that he was required to pay for support for a failing product when he already paid for the product Informed customer to call Linksys if he will encounter technical issues again and he will be provided with free tech support for his [redacted] He agreed.Sales Force Case: [redacted] Thank you, [redacted] Office of the President

Revdex.com Offices, We tried contacting the customer yesterday but he still was not able to answer the phoneHis voice mailbox wasn't set up so I was not able to leave a messageWe emailed the customer telling him that we tried to contact himHe replied and said he wants to discuss the case via email instead of a phone callWe will contact the customer through email and will provide feedback once we have come to a resolution regarding his concernThank youSales Force Case: [redacted] Regards, [redacted] ***Office of the President

To Whom It May Concern, We were able to talk to the customer with regard to the complaint filedHe said that the issue had been resolved, and product was deliveredWhen we asked him if there is anything that we can help him with, he said that he was suggested to get a range extender to be paired with his router We provided 10% discount if the customer places an order for a range extender in the future? Case ID is [redacted] .Case ID is [redacted] [redacted] Office of the President Escalation Representative Belkin International East Waterfront Drive Playa Vista, California

These THIEVES are doing business the way they have been doing business for decades They are unscrupulous cheaters I now remember why I have a box of old junk Linksys routers They make shoddy equipment on purpose My reason for declining any help was that I took THE SECOND PIECE OF JUNK LINKSYS router back for a refund because it didn't work either Even though it was set on the exact same frequency as my Belkin AC 100, the Linksys JUNK AC was only getting half the speeds wired and barely a fraction of the speeds with wifi.Linksys is nothing more than an outsourced con game They intentionally don't have any technical helpers that can speak understandable English Then after frustrating customers for hours, they offer to help for a price This wasn't a one time incident It's a way of doing business for Linksys.If Linksys wants to make it right with me, they can cut a check to me for $ That's how much the brand new Linksys modem I'm using cost me I can almost guarantee I'll be having to dig out my trusty Motorola Surf Board because this Linksys product, made like junk on purpose, will probably die before it does, It's pretty sad when two brand new Linksys AC 2600's don't work out of the box on the same exact frequency as the three year old Belkin AC

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if only when I receive my refund, will consider this complaint resolved I am including an attached copy of the warranty information from the website with the areas marked where the warranty applies for up to months for a new product and that refunds are available for defective parts, that once again I was told over the phone was incorrectThey are claiming to contact Wal-Mart on my behalf to get a refund, but I am immensely displeased with their lack of knowledge of their own information, responsibility for their product and the amount of incorrect information I was given by different people in customer serviceI would have thought a company with such expensive products would work harder to keep their customers satisfied Regards, [redacted]

To Whom It May Concern, We just spoke with the customer and assisted him in processing Return Authorization for SO # [redacted] I also provided a free shipping label as form of compensationRE: [redacted] We have set the case to resolve( [redacted] ) Sincerely, [redacted] ***Office of the PresidentEscalation Representative

I sent Mr [redacted] an email this morning in regards to his new router [redacted] I informed the customer his new router will arrive on Monday the 4th of AprilI also sent the customer a prepaid packing label [redacted] via his email address to return his defective Linksys router EAat no cost to the customer Sales Force Case: [redacted] Thank you, [redacted] Office of the President

Linksys Customer Service contacted [redacted] to discuss the complaint he submitted regarding his Linksys productCustomer is asking for a replacement/refund for a unit that is not deemed defectiveAs a resolution, we had the unit troubleshot by a representative from Technical Support DepartmentThe product was deemed defective and a replacement unit had been issued ( [redacted] ).If Mr [redacted] requires further assistance, he may contact the Belkin Customer Service Executive Response Team at [redacted]

Revdex.com Offices,We were able to contact the customer regarding his low download speed wired and wireless from our Velop unitsWe walked the customer through some procedures and when he is at the back portion of his house his mobile data (LTE) is much fasterWe informed the customer we will do additional speed tests on his devicesWe are still currently assisting the customer and want to make sure his download speed wired and wireless is up to standard requirementsSales Force Case: [redacted] Respectfully, [redacted] ***Office of the President

To Whom It May Concern,Since we were having issues with our email address we are currently in the process of reaching out to Mr [redacted] .I will provide updates shortlySincerely, [redacted] Office of the President Escalation Representative Belkin International East Waterfront Drive Playa Vista, California v

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Complaint Type:Delivery IssuesselectProblem:Linksys was suppose to send me a return label by mail or UPS so I can return a item back to them the tracking number they gave me was [redacted] but I never received the item they had a case number they gave me is [redacted] **Translate Desired Resolution / OutcomeDesired Resolution:Contact by the businessselectDesired Outcome:I want the return label or contact by them cause this case concerns a defect Linksys Router they only gave me days to return this item The item was purchased at Linksys online store on [redacted] .com but never received the return label ..I did receive the new Linksys router Regards, [redacted] ***

Revdex.com Office, We spoke with Mrs [redacted] on 3/5/regarding the charges for technical support Sales Force Case: The customer paid for Linksys year service plan (technical assistance) back on 4/29/The customer had months remaining on her service packThe customer took it upon herself to seek a private company for assistance($98.99)Unfortunately we do not compensate monetary amounts for a private company technical assistanceThe customer has called numerous times in the past year for assistance and each time our technical team was able to resolve the issueOur agents were kind enough to explain this to the customer when the customer disconnected the call Regards, [redacted] Office Of The President

Revdex.com Offices,We made four phone attempts and sent three emails to the customerThe customer is not willing to call back or answer our emails.We provided our direct phone number and have yet to speak with the customer.We set the case to resolve.Sales Force Case: [redacted] Respectfully, [redacted] ***Office of the President

To Whom It May Concern, We did reach out to [redacted] and processed a check refund along with a prepaid packing labelThe customer was willing to wait for the paper check refund.The customer was pleased with the call back and resolutionWe set the Sales Force Case to resolvedSales Force Case: [redacted] Sincerely, [redacted] ***Office Of The President

Revdex.com Offices, We spoke with Mr [redacted] today regarding his defective Linksys router [redacted] We went ahead and processed a replacement order # [redacted] We will ship out his new unit first and provide a prepaid packing label to return his defective unitSales Force Case: [redacted] Mr*** was pleased with the call back and resolution.Thank you, [redacted] ***Office of the President

Subject: Linksys Store Order Status [redacted] *Dear ***,This is [redacted] from Linksys Customer Service.We tried to connect with you via phone using phone number [redacted] to discuss your case [redacted] , but you were unavailable.We will attempt to call you back within business day regarding the case, or you may call us at [redacted] for further assistanceOur operating hours are 6:AM to 8:PM Pacific Time, Monday through Friday and 8:AM to 5:PM Pacific Time on Saturday.Sincerely, Linksys Customer Service

To Whom It May Concern, We reached out to [redacted] to discuss the techical issues she was having with our Linksys routerThe customer claims they were trying to charge $to fix her computerThe customer claims the man on the phone was trying to get access to her computer remotelyWe educated the customer about fictitious companies trying to impersonate Linksys tech supportThe customer went back to Wal-mart and purchased another Linksys routerThe customer was pleased with the call back and just wanted to bring this matter to our attention.Sales Force Case: [redacted] We set the case to resolve Sincerely, [redacted] *** Office Of The President

Revdex.com Offices, The customer responded to the email sent by our Executive Response Team member Nikki for his preferred time and he said he's working during our operating hours so we could not reach him over the phoneHe mentioned that he ordered an EAwith free USB adapter and range extender, however, we could not pull up any order number in CSC and Linksys hybris using the email of the customerI already responded to the email asking him for his order number so we can check it in our systemWe will continue to assist the customer until this misunderstanding gets resolved.Sales Force Case: [redacted] Respectfully, [redacted] ***Office of the President

We were able to discuss the case with [redacted] ***We apologized for the inconvenience and we offered to process a full refund for the technical support paymentA refund of $was processed by Accounting Deptyesterday (1/15/10:AM) and this will be posted back on the account of the customer

Revdex.com Offices,The customer did call us back and we offered to transfer the call to one of our SR Tech to continue with the Tech SupportThe customer declined to Tech Support since he already disconnected the router from his networkAccording to the customer, he already packed the router and he will be returning the unitThe customer also mentioned that he just needed to have his Linksys Smart WiFi account deletedThe call was transferred to senior representative Tech for assistance with the account deletionThe case was handled by Sr Tech [redacted] , who explained to the customer that in order for them to delete the LSWF account, they need to login to the account and in order to do so they need the router connected to the networkThe tech had advised the customer to get a replacement so that they can reassociate the LWSF account to the routerThe case was closed with the Sr Tech advising the customer call technical support once he gets the replacement Thank you, [redacted] ***Office of the President