Linksys

Revdex.com Offices, We were able to speak to the customer and informed him that we are responding to his Revdex.com complaint. We informed the customer that the firmware update for the feature will be available by mid-May and we verified if he is willing to wait. Customer said that he is willing to...

wait but wanted us to update our website regarding the router's information. The customer also had problems with accessing the router's apps using his iPhone 7 we transferred the customer to our tech support team and provided our tech support team for future references. We provided customer with case #: [redacted] for reference and phone #: [redacted] for technical support. We also set the Revdex.com case to resolve. Respectfully,[redacted]Office of the President

Revdex.com Offices,I spoke with [redacted] these past few days regarding the lack of support and empathy from our CRT agents. I personally apologized and had his phone conversations with our agents pulled. [redacted] spoke with agents [redacted] and [redacted] and we agree the conversation should have been...

handled in an empathetic manner. Mr. [redacted] confirmed his Linksys router is now working properly and accepted my apology. The agents have been pulled from the phones and are currently being coached. I provided my direct email address to Mr. [redacted] in case he ever has any questions regarding our products.Sales Force Case: [redacted]Sincerely,[redacted]Office of the President

We were able to discuss the case with [redacted]. We apologized for the inconvenience and we offered to process a full refund for the technical support payment. A refund of $39.99 was processed by Accounting Dept. yesterday (1/15/2015 10:12 AM) and this will be posted back on the account of the...

customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Linksys has not made an offer to resolve the issue, they are claiming that it is actually resolved.  This is not factual, we are still in the process of attempting to resolve the issue.  It will be at least a week before I can update this complaint and state whether or not Linksys has kept its commitment, thus far they have not so I am unwilling to assume that they will do so now.  But I am fair, I will let you know if and when it is resolved.
Regards,
[redacted]

To Whom It May...

Concern, We just spoke with the customer and assisted him in processing Return Authorization for SO # [redacted]. I also provided a free shipping label as form of compensation. RE: [redacted] We have set the case to resolve. ([redacted]) Sincerely, [redacted]Office of the PresidentEscalation Representative

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Complaint Type:Delivery IssuesselectProblem:Linksys was suppose to send me a return label by mail or UPS so I can return a item back to them the tracking number they gave me was [redacted] but I never received the item they had a case number they gave me is [redacted]Translate Desired Resolution / OutcomeDesired Resolution:Contact by the businessselectDesired Outcome:I want the return label or contact by them cause this case concerns a defect Linksys Router 6350 they only gave me 20 days to return this item ... The item was purchased at Linksys online store on [redacted].com but never received the return label ..I did receive the new Linksys router  Regards,
[redacted]

To Whom It May Concern, We were able to speak with Greg Stone in regards to his purchase of the Linksys WRT1900AC router. We normally do not refund 3rd party resellers. ([redacted])In this case we will make an exception and set up a check refund once the customer returns his Linksys router.We also...

provided a prepaid packing label as a courtesy gesture.Order #[redacted]Sales Force Case: [redacted]The customer was pleased with the call back and resolution.Thank you,[redacted]Office Of The President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To Whom It May Concern,We have made attempts to contact the customer via phone and emails. We are still awaiting a response from the customer in order to provide a resolution.Thank you,[redacted]Office Of The President