Linksys

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
(some of us work, we do not have available time to be answering the phone when anyone decides to call, this is the reason all of my responses go via email, they also have left NO voicemail, and am not avialable when they are, as I work in a Call center, I did advise them to contact me via email for all of my responses for this same reason, at this time they still have not emailed me one time.
Regards,
[redacted]

Revdex.com Offices,   I just spoke with [redacted] and provided the following information: Wireless devices, including Wi-Fi access points and wireless-enabled routers are regulated by the various agencies tasked with this responsibility.  The requirements are based on RF exposure limits...

for humans developed by the IEEE and ICNIRP.  The World Health Organization references the limits as developed by these organizations as the recommended RF emissions for these type of devices. Among their functions, these regulatory bodies help ensure Wireless devices including Wi-Fi comply with the recommended limits for public use.  [redacted] adheres to all applicable published regulations and technical standards in order to provide its customers with sound, compliant and state of the art wireless solutions.  Therefore, allegations regarding industry-wide Wi-Fi health and safety concerns should be properly answered by the governmental agencies tasked with addressing these issues, such as the FCC or FDA in the United States and the various health agencies in the European Union or the WHO.   [redacted] was very pleasant and understanding. As a courtesy gesture shipped out an upgraded Linksys router EA6350. Order #[redacted] Provided my email address for Mr. [redacted].   Sales Force case: [redacted]   Thank you,   [redacted] Office of the President Tell us why here...

Revdex.com Offices, We called the customer last Friday, unfortunately, we were only able to get his voice mail. We left him a message stating that we would like to assist him with his refund request and I also sent him an email about his concern. The customer sent us an email stating that...

he does not want to talk to us and that he will be returning the device back to our [redacted] store. Sales Force Case: [redacted] Thank you, [redacted] Office of the President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com Offices,Our agent [redacted] spoke with Mr. [redacted] regarding his refund. The refund was processed on May 11th, 2017. I sent the customer an email apologizing for the delay. Depending on when we receive the customer's package it may take 24-72 hours for the refund to be processed....

(Attachment)The customer was satisfied with [redacted] explanation.Sales Force Case: [redacted]Order #[redacted]Thank you,[redacted]Office of the President

To Whom It May Concern, We left 2 voice messages and sent 2 emails to Mr. [redacted]. [redacted]. The customer called back and our agent [redacted] provided the customer with the proper steps regarding a replacement.As a courtesy gesture our tech support team is going to reach out to the customer and...

provide free assistance. If the tech support agent deems the router defective we will replace the unit as a one time courtesy gesture.Our CSS agent [redacted] will reach out to the customer today 11:00 AM Central Standard Time. We will either get the router up and running or replace the unit.Sales Force Case: [redacted]Sincerely,[redacted]Office Of The President

To Whom It May Concern,     We did reach out to [redacted] and processed a check refund along with a prepaid packing label. The customer was willing to wait for the paper check refund.The customer was pleased with the call back and resolution. We set the Sales Force Case to...

resolved. Sales Force Case: [redacted] Sincerely,[redacted]Office Of The President

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Company contacted me and offered zero resolution.  They were unwilling to here me out and after I explained I did not feel I should have to spend more money to purchase an "additional device", the rep replied "So you want to purchase an addition device?".  They are a joke.  I am returning the initial router and now also two switch's I purchased, and have no problems with.  I will never do business with them again.  I think I will even do a YouTube video and review how terrible the range is on this router.
Regards,
[redacted]

Linksys Customer Service contacted [redacted] to discuss the complaint he submitted regarding his Linksys product. Customer is asking for a replacement/refund for a unit that is not deemed defective. As a resolution, we had the unit troubleshot by a representative from Technical Support Department. The...

product was deemed defective and a replacement unit had been issued ([redacted] ).If Mr. [redacted] requires further assistance, he may contact the Belkin Customer Service Executive Response Team at [redacted].

To Whom It May Concern, We will speak with [redacted] today and advise her a refund will be processed on her behalf.We will have an agent reach out to [redacted] today and inform her the refund has been approved.SFC#[redacted] Thank you,[redacted]Office...

Of The President

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted].  The company has accepted the return.  I have no further need to communicate with this business.  They have in no way compensated me for my hassle.  Based on the number of items sold at the time of purchase, they have defrauded at least 250 other customers with false claims about the warranty as listed in their [redacted] ad.  Many of these customers are likely unaware that they product they purchased does not carry the same warranty as listed in the item description.  Regards,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[redacted] was a great representative of the Belkin/ Linksys.  I wish I would have come into contact with him prior.  Unfortunately all the contact with Linksys, including initially answering this Revdex.com Complaint, were with subcontracted Agents in the Philippines who hung up rather than transferring me to their Manager.[redacted] was tasked with putting forth their businesses position and did this by reading a letter that was written by their legal department.  Some of which was shown in their reply to this complaint.  I countered with thousands of articles and research findings attained through independent studies, some double blind, by neutral parties and government, which assert the contrary.TO KNOW THE TRUTH ABOUT the NEGATIVE HEALTH EFFECTS OF WI-FI RADIATION, all one needs to do is perform a search on Google similar to:  "NEGATIVE HEALTH EFFECTS OF WI-FI RADIATION".  You will find the same information I included in my email to Linksys.  I attempted to past it below, but am not sure what will be displayed.Again, [redacted] was a friendly, and genuinely nice person, but his company chooses not to at least investigate, yet alone address, the large volume of data that is being made daily on the Negative Health Effects of Wi-Fi Radiation.  Thank you for your   Regards,[redacted]

Revdex.com Offices, We contacted the customer and came up with an amicable solution for both parties. We will ship out an upgraded router today the 2nd of February to his Canadian address. Shipping method with be [redacted] 2nd day delivery.Sales Force Case: [redacted] Respectfully, [redacted]Office of the President

Revdex.com Offices, We will reach out to [redacted] today and provide updates. Thank you,[redacted]Office of the President

Revdex.com Offices, We reached out to [redacted] on three separate occasions. Each time we left a voice message with a direct phone number and emailed the customer regarding his complaint. We were able to cancel his order in time. There were no charges applied to his credit card. The hold on his...

credit card is lifted and the case has been set to resolve.Order:[redacted]Sales Force Case:[redacted] Thank you,[redacted]Office of the President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I sent Mr. [redacted] an email this morning in regards to his new router [redacted]. I informed the customer his new router will arrive on Monday the 4th of April. I also sent the customer a prepaid packing label [redacted] via his email address to return his defective Linksys router EA6350 at no cost to the customer.
Sales Force Case:[redacted]
Thank you,
[redacted]
Office of the President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
They connected me back to Internet every time I called. I also told them the modem is not supposed to forget it's a setting . It disconnected every time power went out plug unplugged it was reset wall switchgrass shut off  surge protector shut off, I called every time as I was disconnected told them something wrong or faulty modemIt cost 249$ it should work. THEY installed it. After 10 months I could not take it any more I had guests no internet takes 40 minutes to get back online . Then I have to go around to every tv phone printer and sign them back in. That is why I called private company. It was simply installed wrong . I can unplug it 10 times stays hooked up. That is why I want compensation  for the 98$ it was their job to fix it or send technician they only offered technician after I paid to get it fixed. If they don't want to pay technician Give me refund on modem They are very dishonest last lady l asked to fix it ignored me then tried to sell me something