Linksys

Revdex.com Offices, We spoke with the customer this morning regarding his defective Linksys WRT 32XWhen speaking with the customer we apologized for the issues he was having with the WRT 32X. We offered the customer two upgraded options a) EAor
b) WHW0302B. The customer will send an email later this afternoon to decide on which Linksys router he prefersThe customer was pleased with the call back and resolution.Sales Force Case: ***Thank you,*** ***Office of the President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com Offices,The replacement routers (2) EAshipped out yesterdayTracking Information: *** Regards, *** ***Office of the President

Revdex.com Offices,We are currently reaching out to MrMichael Watkins and will set up a refund this afternoon once the customer is home from work(*** ***) In regards to the open source issue:While Linksys fully embraces the open source community and is providing open source capabilities
and making it the best solution available to the community, we do not offer technical support on using this firmware. Our customer assistance department will not be able to help troubleshoot issues when using open source firmware and installing third party firmware is done at your own risk. Linksys also does not warrant open source firmware, and replacing factory-installed firmware with OpenWRT firmware may void your warranty on the ***. Please always seek the advice of more experienced users via open source community pages if you’re unsure.http://www.linksys.com/ca/support-article?articleNum=***Sale Force Case: ***Thank you, *** ***Office of the President

Revdex.com Offices of San Diego,Belkin is truly sorry for the misunderstanding but we did provide a prepaid packing label via USPS mail.Tracking Number: ***Service:*** *** ***
*** *** ***
*** *** *** **When our agent spoke with Mr*** *** the issue was settled(5/10/16)Sales Force Notes:-customer called gave case # ***-verified info-customer said that he already sent the defective item -thanked the customer-end callSales Force Case: ***Regards,*** ***Office Of The President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The response is only partially rightWhile they are in contact with me to resolve the issue it is not faster in the back of my homeIn fact it is slower at the back of my homeThe speed is in fact not close to what the product is advertised at connected directly into the modem and hard wired to a deviceAnd as you move to the back of my home despite it's smaller size of only sqft and the claim that the each pack Velop system handles sq ftI was unable to obtain the advertised speed with two unitsI was told by Linksys to purchase an additional unitsWhich according to their claims would handle sq ftAgain I have only sq ft at my home and the system does not handle that as advertisedI hope that they are able to resolve the issues I'm experiencing but after hours on the phone and multiple people and requests of data and numerous promises to make it workI'm concerned that it will not get any better.
Regards,
*** ***

Revdex.com Offices of San Diego,Our agents spoke with Mr*** *** and set up an advance replacement for his Linksys router as a courtesy gesture.Order #***PO#***Sales Force Case:***Sincerely,*** ***Office of the President

Revdex.com Offices, We were able to talk to the customer last Friday and we assisted him in processing a refund for his deviceWe also sent a shipping label for the customer to return the unit to usWe already explained the refund timeframe and we are just waiting for the customer to send the
defective unit to usOnce refund will be issued, we will go ahead and resolve the case.Sales Force Case:*** *** ***Office of the President

Revdex.com Offices of San Diego,
I spoke with *** *** this morning in regards to her complaintI advised the customer we have strict guidelines in regards to monetary compensation for services outside of LinksysAs a courtesy gesture, offered the customer a $web creditI provided my direct email address once the customer is ready to apply her web creditOverall the customer was pleased with the resolution and we set the Sales Force Case #*** to resolve
Thank you,
*** ***
Office of the President

Revdex.com Offices,The customer prefers to communicate via email which is fineWe are currently working at getting this issue resolved.We are only seeking patience from the customer.Sincerely,*** *** Office of the President

To Whom It May Concern,
On March 29th Mr*** spoke with our agent in regards to replacing his defective Linksys router ***The agent proceeded to set up a standard replacement and provided the customer with the return instructionsOrder #*** PO#***
Sales Force Case
#***
An amicable resolution has been reached by both parties
Thank you,
*** ***
Office of the President

Revdex.com Offices,We spoke with M** *** *** regarding his issues with the Linksys EWe shipped out our newer version EA2500-NP to the customer.Order ***Tracking ***Sales Force Case: ***Customer resides in Montana and we had to wait until the next day to call and resolve
the issue. Thank you,*** ***Office of the President Office of the President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

To Whom It May Concern, The customer was sent a refund check on 12/18/via USPS.Check #*** Regards, *** ***Office Of The President

To Whom It May Concern,
We tried to call
the customer but to no availWe left a voice message; a second attempt to
reach the customer will be made tomorrowPlease refer to case number ***
*** ***Office Of The President*** * *** *** *** ** ***

To whom it may concern:Linksys Customer Service contacted *** *** to further assist him with his refund requestWe have attempted to call the customer and sent an email but has not received a responseWe will gladly accept the return of the Linksys product for refund (per proof of purchase
amount)We will also provide Mr*** a Prepaid Shipping Label to ship the unit back to our return center. Should the customer need further assistance, he may call our Linksys Executive Response Team at *** We will attempt to call the customer again, today.Thank you,Linksys Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Although the company did reach out via email, they have not responded to my email replies in order to work towards a resolution
Regards,
*** ***

To Whom It May Concern,Our agents spoke with *** *** *** on 1/27/in regards to his defective Linksys router *** *** warranty expired on 10/24/2009.The customer was seeking a replacement but unfortunately his warranty has expired and the original router is obsoleteWe no
longer manufacture WRT610N.Sales Force Case: *** Sincerely,*** ***Office Of The President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Linksys response is invalidAs I have made a complaint within my year warranty and demanded to have the unit exchanged or repairedI was later called back by a product engineer to be told that there would be an update in the programming available and just to waitUnfortunately this never happenedI have the chat log of the original complaint of all the issues this router hasI will attach this to this letter to prove thisI recently contacted them back because I have waited long enough for this update and I see that the router on their website the update section and file section has everything removed for my deviceSo this proves that nothing ever was put online and proves that the product engineer who was suppose to get this fixed, never in fact fixed this issueTherefore Linksys released vof this router which is a hardware refresh in order to fix the issues and instabilities that the vwas causingI believe I have been more than patient in waiting for a fix and that I proved that there was this issue during my warranty period and demanded to have my router changed and was told to not worry an update will be shortly madeNothing ever happened now all I want is a router that is able to actually do what is said on the boxAnd that is to have a dual band router with usb hard drive capabilitiesIf this isn't available or we cannot find a router who does this I would like to discuss the options further of choosing the correct router for my needs
Regards,
*** ***

Revdex.com Offices,When speaking with *** *** regarding the RF emissions for all our routers, I did advise him of the findings with the FCC and FDA government agencies. We stand by their findings regarding all our routersI did apologize for the issues *** had with our agentsI truly understand Mr*** *** concerns but as I stated we stand behind the FCC and FDA findingsMr*** *** is a true gentlemen, never raising his voice or using vulgar language.Thank you,*** ***Office of the President