LivingSocial, Inc

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: their position is that I was not able to use the voucher becauseI was a repeat customer which is untrue I WAS A NEW CUSTOMER for this Merchantthe issue is that the merchant would never pick up the phone or return my voicemails I left messages now with merchant over a period of about one monthsee yet just another issue with Living Social not paying attention and providing accurate information.
Living Social provided a service that they are not able to provideThis is like ordering a specific mountain bike from the manufacturer, paying for it and waiting for deliverybut then they stop making that bike and can't deliver ----okay so tell me that they tell me my only option is that they will send me child's tricycle insteadThis has nothing to do with reading the fine print---this is an issue of NON-CONFORMANCEIt is very easy---they sold a service that they cannot deliver on Has nothing to do with refund policy nor fine printif you sell something and cannot delivery and refuse to refund the money it is FRAUDThere should be criminal charges filed against this company if this is the way they do businesswhat is----you should understand my frustration with the company just by it's last responsethey aren't even addressing the issue Repeat----I am NOT a repeat customer for this merchant they will just not return calls.
Regards,
*** ***

On April 17, 2014, the Revdex.com received a complaint about LivingSocial from *** ***, Revdex.com Case Number ***LivingSocial received the
complaint on April 18, *** sent a complaint via the Revdex.com regarding LivingSocial because she experienced technical issues with the 7" *** *** Tablet she purchased for $77.04, on November 30, 2013.
LivingSocial has reviewed the previous help requests from *** and apologize for the functionality issues she has had with her productWe have come to the decision to grant a full refund to ***, in the amount of $Additionally, due to the situation, we have credited her account with Deal Bucks to put toward future LivingSocial purchases.
We hope that this resolves ***'s issue.
Best Regards,
***

On December 26, 2015, the Revdex.com received a
complaint about LivingSocial from *** ***, Revdex.com Case Number
LivingSocial received the complaint on December 28, *** *** sent a
complaint via the Revdex.com regarding LivingSocial
because he has
been unable to contact *** *** and his redemption code for *** ** *** isn’t
valid
LivingSocial apologizes for any frustration regarding this matterOur Merchant
Services team attempted to contact *** *** and was unable to get throughWe
have canceled the deal they were running with LivingSocialWe processed a
refund for $to a *** card ending in *** on January 6, This
refund should post to *** ***’s account within three to five business days
We apologize for any confusion regarding *** ***’s *** ** *** redemption codeThis code is generated by the merchant directly*** ** *** will be best able to assist *** *** in ensuring his order is placed successfully
We suggest *** *** contact them directly at ###-###-#### for further
assistance
We hope that this resolves *** ***'s issue
Best Regards,
Sarah

On July 23, 2014, the Revdex.com received a complaint about LivingSocial from *** ***, Revdex.com Case Number ***LivingSocial received the rejection of our July 22, response on July 23, *** rejected LivingSocial’s response via the Revdex.com as he feels he had an unsatisfactory experience due to the placement of the Fine Print of the voucherLivingSocial has reviewed ***’s request and apologizes for any inconvenience he has experienced thus farAll details regarding additional sales tax and shipping and handling fees are available in the Fine Print of the deal which is visible both prior to and following all purchasesOur records indicate that *** was refunded to his method of payment, and as a courtesy, credited LivingSocial Deal Bucks for his valued feedback.
We hope this resolves ***’s issueBest Regards,
***

From: Revdex.comcomplaints
arial, sans-serif;">Date: Thu, Nov 20, at 4:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #***.To: [email protected]!In order to help you as quickly as possible, our customer service center is available by phone only. To have your issue resolved, please contact us toll free at ###-###-####. We're available Monday - Friday, 9am to 8pm ET, or Saturday - Sunday, 9am to 6pm ET.Or reach out to us on *** @LivingSocial or on *** at www.***.com/LivingSocialThanks for LivingSocial!--LivingSocial Support

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
LiveingSocial's offer of "deal bucks" is worthless to me as I have no intention of doing business with LivingSocial againI do not wish to purchase yet another voucher with these "deal bucks" that will likely be unredeemable when yet another business that uses LivingSocial to promote their wares goes out of businessAdditionally, at the time of purchase of the original voucher, I do not believe this non-refundable policy was in placeThe original terms of the purchase should be honoredI simply want the amount of the original purchase refunded to my credit card - no more and no less
Regards,
*** ***

On November 6, 2014, the Revdex.com received a
complaint about LivingSocial from *** ***, Revdex.com Case Number ***LivingSocial
received the rejection of our (Response Date) response on November 19, **
*** rejected LivingSocial's response via the Revdex.com because she
feels that the she did not get the full deal as offered on LivingSocial
LivingSocial apologizes for any confusion regarding this
matter. *** *** *** ***
and *** will need to work together to set the number of appointments that
will be scheduledThis is not something LivingSocial has information on, as it
is patient specific*** will need to reach out to the merchant regarding
the administration of the B-and *** injectionsLivingSocial does not
have access to medical records and cannot speak to when or how these injections
were administeredFor the weight management package, the initial consultation
lasts approximately minutes and includes a body composition analysis based
on new technologyThe doctor will explain the 5-page report, and the goals set
by ***Depending on the goals, the physician will recommend different plans
that range in price*** can find the information regarding the services
offered during the visit on the merchant’s website at ***
We hope that this resolves ***'s issue
Best regards,
Sarah

On May 6, 2014, the Revdex.com received a complaint about LivingSocial from *** *** ***, Revdex.com Case Number ***LivingSocial received the rejection of our May 9, response on May 12, *** rejected LivingSocial's response via the Revdex.com because she has not received her *** order that was placed on April 23, 2014.LivingSocial has reviewed ***'s request and apologize for any inconvenience she has experienced*** informed *** that her order would ship on May 7, and take three to four business days to arriveBased on this information, package delivery would be expected no sooner than Tuesday, May 13, *** shipped this product directly, and they are available to assist *** with any questions regarding her order

On May 6, the Revdex.com received a complaint about LivingSocial from *** ***
arial, sans, sans-serif;">, Revdex.com Case Number ***LivingSocial received the complaint on May 7, ** *** sent a complaint via the Revdex.com regarding LivingSocial because she had an appointment with *** *** *** on April 22, at 10:a.mbut the merchant didn't show up for the appointment.
LivingSocial has reviewed ***'s request and we apologize for any confusion. On May 3, ** *** was refunded for this deal in the amount of $the same way she paid for itShe paid with Deal Bucks and the remaining $on her credit card. We hope that this resolves ***'s issueBest Regards, ***

On May 8, 2014, the Revdex.com received a complaint about LivingSocial from *** ***, Revdex.com case number ***LivingSocial received the rejection of our May 7, response on May 8, *** rejected LivingSocial's response via the Revdex.com because no service was received.
We have reviewed ***'s request and apologize for any inconvenience she has experienced with this dealLivingSocial further investigated ***'s claim and were able reach out to *** *** Landscaping*** had requested to have garbage hauled out, which is a restriction in the use of the voucherLivingSocial was able to verify that no services were provided by *** *** LandscapingIn conclusion, LivingSocial has processed an out of policy refund on May 8, and should post with ***'s card ending in *** within three to five business daysIn addition, LivingSocial has provided Deal Bucks towards ***'s account as our apology for the frustration and any disappointment this may have causedWe hope that this resolves ***'s issueBest regards,
***

Their payment processing systems is nothing short of a scam and totally out of complianceIt's highly illegal for Livingsocial to charge customer credit cards for purchases without their consent or confirmationI went to the site to check out a deal and clicked the "buy now" option as there is no other option to see the deal price besides that buttonScam like and tricky user interface to confuse clients to automatically purchase a deal vs the client thinking they would be able to view final details before deciding to make a purchaseUpon clicking through I was not taken to another page to confirm the value or purchase - it just automatically processed the payment! To make matters worse - they charged me the full deal price and not was was flash price advertised (illegal as well)There was no landing page to confirm details or credit card to be used - just went straight to processing the payment - what thieves!
I get that the company has gone downhill and hurting for cash but to automatically charge clients for purchases they did not authorize or consent to is ILLEGALAs well as advertising flash sales -"limited time" buy now pricing but instead charge you full priceHorrible company - I'm surprised they are still in business

On March 24, 2014, the
Revdex.com received a complaint about LivingSocial from *** ***, Revdex.com Case Number ***
LivingSocial received the
rejection of our March 31, response on April 1, *** *** rejected
LivingSocial’s response via the Revdex.com because she states that
she did not accept a refund in the form of Deal Bucks and wishes to receive a
refund back to her card in the amount of $for her purchase made on November
3,
We’re sorry to hear
about the situation that *** *** has encountered regarding her purchaseWe
have reversed *** ***’s refund in the form of Deal Bucks and have processed
her refund in the amount of $back to her *** account as that was used to
make the purchase
We hope that this
resolves *** ***’s issue
Best regards,
Phylicia

On January 26, 2014, the
Revdex.com received a complaint about LivingSocial from ***
***, Revdex.com Case Number ***LivingSocial received the
complaint on February
2, *** sent a complaint via the Revdex.com regarding
LivingSocial because she would like to be refunded for her purchase to ***
*** since she’s unable to contact the merchant to schedule the classes
LivingSocial has
reviewed ***’s request, and apologizes for any inconvenience she
experience with this dealWe’ve credited Deal Bucks to ***’s account
This credit is equal to the amount of the voucherLivingSocial’s refund policy
allows our consumer’s to request a refund within the first seven days of
purchasing the dealOutside of the refund policy, purchasers are eligible for
a refund in the form of Deal BucksNo other compensation may be offered at
this time
We hope that this
resolves ***’s issue
Best regards,
***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

On June 27, 2016, the Revdex.com received a complaint about LivingSocial from ">*** *** Case Number ***LivingSocial received the complaint on June 28, Ms*** sent a complaint via the Revdex.com regarding LivingSocial becauseshe has not received the gift card included in the *** *** dealLivingSocial apologizes for the experience that Ms*** had with this dealOur records indicate that we have encouraged her to contact *** *** for the gift card, as they are solely responsible for issuing themWe have also told Ms*** that the gift cards will be sent via emailLivingSocial is happy to assist Ms*** with any difficulties she may encounter since she is valuable consumer to us
We hope this resolves Ms***’s issueBest regards,
Tayler H***

Wow!!! How does this company stay in business First invoice I purchased and company closed before I had the chance to use it Living Social gave me a "credit" and second company refused to honor the certificate Tried calling Living Social and hold time was over an hour on the phone No way to email them to resolve the issue Do not do business with this company!

On February 18, 2015, the Revdex.com received a
complaint about LivingSocial from *** ***, Revdex.com Case Number ***
LivingSocial received the rejection of our February 26, response on
February 27, *** *** rejected LivingSocial's response via the RevDex.com because she has not received her *** coupons and would like
a refund for the purchase
LivingSocial
apologizes for any frustration associate with this matter Our Merchant Services looked into this, and
they have confirmed with *** that *** ***’ coupons were sent out once on
September 17, and again on November 24, LivingSocial cannot send the
coupons to her without her membership ID number*** has asked that only
those who provide the ID be resent the couponsAt this time, LivingSocial will
not be offering a refund for this voucher*** *** has redeemed her voucher
for a *** membership, and received the other items associated with the deal
*** *** will need to speak to someone at her local *** directly regarding
a possible refund for her membership
We hope that this resolves *** ***’ issue
Best Regards,
Sarah

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Living Social and I have made many unsuccessful attempts to contact each otherLiving Social staff has attempted to e-mail me a number of times but I've never received their communicationI thank them for their diligence I am hoping that by my communicating now by e-mail, we might successfully contact each other Or if this doesn't work, could Living Social and I communicate by phone? What information does Living Social need to restore my account? Thank you for your continued assistance with this!Sincerely,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Dear ***
I talked to a manager on the same day I received the email solicitationAt that point, the offer is good and validThe manager acknowledged that there was an error madeShe re read the email word for word and if I may kindly ask you to do the same thing, the email stated up to nights for It is crystal clearThe manager I spoke with agreed it was an error that was not proofed by Living Social and the future emails were pulled out effective immediate
It is on this merit that I kindly ask you to honor the deal otherwise it is clearly advertising.
Errors do happen but there has to be accountsbilityWhen I go to a supermarket and an item is priced incorrectly, the supermarket honors the price and make a correction to pull the remaining items and put the correct price on the item that was priced wrong
Thank you
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I am not asking for a full refund of the vouchers that I have redeemedFrom the very beginning I have been requesting a refund for the additional cost I had to incur as a result of registering for the two classes I had registered forThe vouchers clearly state it would cover the entire cost for one Italian cooking class with a glass of wineI purchased TWO vouchers and am expecting it to cover the entire cost of the TWO Italian cooking classes I had signed up for Like I said before, I have the receipt that clearly states in black and white, in plain English that the two vouchers I purchased from living social did not cover the entire cost of the TWO classes I registered for through their online site As a result, I had to pay additional charges to complete the registration process of the TWO classesTo this day I have still yet to receive a full refund of the additional charges I had to pay However, living social did provide $back in "deal bucks," but it requires me to put money back or spend more into their company And quite honestly, I do not intend on supporting a business that doesn't support their customersI just want a full refund of the additional charges I had to pay upon the registration of the classes.
Also, I have contacted Living Social two times previously to resolve this matter, but Living social refused to provide the refund of the additional charges I had to incur Both times I received the response Needless to say, I have been unsuccessful coming to an agreement with living social in resolving this matterI am not interested in going through another conversation with Living social that will lead to no results This is the reason I have contacted the Revdex.com for their help in this matter Even then, living social is refusing to provide the refund I am asking for through the emails via the Revdex.com This obviously shows the character of this company and in my case it is extremely disappointing and discouraging.
Regards,
*** **