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LivingSocial, Inc

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Reviews LivingSocial, Inc

LivingSocial, Inc Reviews (1202)

I purchased a coupon from LivingSocial and when I tried to redeem it, found out that the company would not ship to Hawai'i, AFTER they had accepted my order and redeemed the couponI tried to get a refund from Living Social on line and because The wine company had redeemed it, I could NOT request a refund online I contacted my cc company and they gave me a phone number to contact (LivingSocial does NOT list a telephone number online) The number I received from my cc company was NOT a working number I finally found a number online to contact LivingSocial The customer service person said he could give me a Living Social credit, but could NOT credit my cc I asked for a supervisorThe customer service customer abused me for OVER ONE HOUR before I was finally connected to a supervisor, who said she would credit my cc account and she gave me a confirmation no There is NO way I would ever use this company again! Pua

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: Social Living is still denying responsibility and being irresponsibleSocial Living gladly took my money when I did the purchase, and now deny all responsibilityThey are refusing to do anything for the customerSocial Living should not be in business anymoreI lost $value from purchasing the item from Social Living.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
So, I guess we are at an impasse regarding this issueI don't believe either of us are interested in stating our opinion on this any moreDo I just accept they stole $from me, or is there anything else to do?
Regards,
*** ***

On August 30, 2016, the Revdex.com received a rejected response from *** ***, Case Number ***Ms. *** rejected the response stating she did not take the trip because she never authorized he chargeLivingSocial apologizes for the experience that Ms. *** had with this dealWe are unable to refund this purchase since it is redeemedWe have looked into this and can confirm the voucher was redeemed on July 8, by the merchant, as they are the only ones who can mark a voucher redeemedWe encourage Ms*** to dispute this charge with her banking institution, if she did not authorize the chargeWe hope this resolves Ms. ***'s issue
Best regards,
Tayler H***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because Living Social's claim and excuse of a $"shipping fee" is irrelevant to my request I am requesting a full refund for merchandise that Living Social never "shipped" in the first place. Their continued to reference to some "voucher" is also irrelevant. I am not interested in a "voucher redemption" I want a full refund for merchandise that was never received from Living Social Living Social advertised and immediately charged me $18, and are now holding that money hostage while demanding an additional "fee" that was not clearly stated in their original advertisement. This appears to be a bait and switch , and I'm more than happy to make everyone aware of it
Regards,
*** ***
On January 22, 2015, the Revdex.com received a
complaint about LivingSocial from *** ***, Revdex.com Case Number ***
LivingSocial received the rejection of our January 30, response on
February 11, *** *** rejected LivingSocial's response via the RevDex.com because he does not want to redeem his voucher for a *** ** *** and would like a refund
LivingSocial
apologizes for any confusion regarding this matterWe are unable to redeem
this voucher for *** ***This order requires a separate shipping fee of
$be paid through the merchant’s websiteThis fee must be paid when the
voucher is redeemedAt this time, we are unable to offer a credit card refund
for this voucher

On April 16, 2014, the Revdex.com received a complaint about LivingSocial from *** ***, Revdex.com Case Number ***LivingSocial received the complaint on April 18, *** sent a complaint via the Revdex.com regarding LivingSocial because he
requested a refund for a voucher purchased for A/C Cleaning and Repair in the amount of $39, due to purchase subject to unanticipated fees upon redemption.
LivingSocial apologizes for any inconvenience that *** experienced with this deal. We have confirmed services were not rendered and have processed a refund for $to ***'s credit card.
We hope that this resolves ***'s issue.
Best Regards,
*** ***

On December 30, 2014, the Revdex.com received a
complaint about LivingSocial from *** ***, Revdex.com Case Number ***
LivingSocial received the complaint on January 2, *** *** sent a
complaint via the Revdex.com regarding LivingSocial because she
placed an order with Luxor Linens and has not received her product
LivingSocial apologizes for any frustration caused by this
matterOur Merchant Services team reached out to Luxor Linens and we verified
that the order for voucher number LSDRbbc2817d was delivered on December 15,
*** *** can track the order here: ***
The order for voucher number *** was set the ship by January 5, *** *** should receive her second order within five business days from that date
If she does not receive the second order, *** *** should call LivingSocial
directly at ###-###-#### so we can look into the shipping status of her order
We hope that this resolves *** ***'s issue
Best Regards,
Sarah

On August 13, 2016, the Revdex.com received a complaint about LivingSocial from
black">*** *** , Case Number ***LivingSocial received the complaint on August 13, Ms*** sent a complaint via the Revdex.com regarding LivingSocial because she has an unauthorized purchase on her accountLivingSocial apologizes for the experience that Ms*** had with this experienceWe are unable to issue any kind of refund for this purchase since the voucher is redeemedWe encourage Ms*** to dispute this purchase with her cardholder if she did not authorize itShe can also contact the merchant to see who redeemed the voucherLivingSocial is happy to assist Ms*** with any difficulties she may encounter since she is valuable consumer to us
We hope this resolves Ms***'s issueBest regards,
Tayler H***

I have been a Living Social member for 5+ yearsIn the beginning we received excellent deals of real value from reputable companiesThey included a facial for my sweet wife, concert tickets, a mosquito control service trial (which we still use today) and a bed and breakfast discount package among othersAgain, excellent promotional opportunitiesHowever, in recent months, it seems the quality of vendor and service has gone down dramaticallyWe recently bought a small set of earrings to try the companyThey were barely worth the discounted rate if that; truly poor qualityWe bought a voucher for a trial duct cleaning (like the mosquito control company) hoping to engage long term maintenanceNot only were they virtually impossible to redeem from; once we thought we had, they never showed up for the scheduled appointment and don't answer the phone! In addition, Living Social has no practical means of contactYou can't send a relevant email or contact a humanCommunications are carefully controlled and remarkably funneledYou go to the very limited options where they send youThis is the Living Social of todayI have written off the loss and unsubscribed from everythingArticles I have seen indicate they are suffering heavy staff layoffsMakes sense nowIf you want a good deal, do it the old fashioned way: search and researchThere is no discount lunchAt least not through Living Social

On August 29, 2014, the RevDex.com received a complaint about LivingSocial from *** ***, Revdex.com Case
Number ***LivingSocial received the complaint on August 29,
**
*** sent a complaint via the Revdex.com regarding LivingSocial
because the gift recipients never received their vouchersConsumer claims that
LivingSocial refused her request for a refund*** is requesting a
refund for her purchase for the failure to provide the vouchers to be redeemed
LivingSocial apologizes for any trouble **
*** experienced with gifting her vouchers*** has been in contact
with our Customer Service team in regards to her refund requestWhen contacted
by our survey team she was immediately offered a refund in the form of Deal
Bucks since her request was out of policy for a credit card refundAt no time
was *** denied a refund for this purchase*** replied to our email
declining the offer for Deal Bucks and requested a credit card refundOur
Customer Service team honored ***’ request for a credit card refund
three hours after it was madeThis refund was processed on August 29,
We hope that this resolves ***'s
issue
Best Regards,
Sarah

On February 4, 2014, the
Revdex.com received a complaint about LivingSocial from ***
***, Revdex.com Case Number ***LivingSocial received the complaint on
February
9, *** sent a complaint via the Revdex.com regarding
LivingSocial because he received an email about a resort stay for up to seven
nights for $234, but when *** tried to book the stay the total was over
$
We understand ***’s experience was disappointing, and we're
sorry for thatWe would like to investigate this issue for them but aren't
able to locate the deal *** is referencingIf *** would please
respond and let us know the name of the deal, we would be happy to assist
further
Best regards,
***

On August 16, 2016, the Revdex.com received a complaint about LivingSocial from
arial, sans-serif background-">*** ***, Case Number ***LivingSocial received the complaint on August 18, Ms*** sent a complaint via the Revdex.com regarding LivingSocial because she is unable to successfully reach the merchantLivingSocial apologizes for the experience that Ms*** had with this deal and the wait time she enduredOur customer service team does experience a high volume of calls daily, as that is something we are working on as a wholeWe are unable to issue a refund to the credit card since the request is outside of policyFor this specific deal, Ms*** had seven days from purchase, to receive a credit card refundAfter those seven days, the consumer is only eligible for Deal Bucks until the promotional period endsWe encourage Ms. *** to accept these Deal Bucks, as that is the only refund she is eligible forLivingSocial is happy to assist Ms*** with any difficulties she may encounter since she is valuable consumer to us
We hope this resolves Ms***'s issueBest regards,
Tayler

On May 9, 2014, the Revdex.com received a
complaint about LivingSocial from *** ***, Revdex.com Case Number ***LivingSocial received the complaint on May
18, *** sent a complaint via
the Revdex.com regarding
LivingSocial because he purchased a voucher on March 11, for $and claims
*** *** Duct Cleaning didn’t
show for his scheduled appointment
LivingSocial apologizes for the experience that ***
had with this voucherThe refund
was processed in full on May 12, to *** in the amount of $In addition, we have provided Deal Bucks as a token of our gratitude for ***' time and patience on this matterThese Deal Bucks are valid for a year
We hope that this resolves
**Horn’s issue
Best regards,
***

On January 30, the
Revdex.com received a complaint about LivingSocial from
sans-serif;">***
***, Revdex.com Case Number ***LivingSocial received the complaint on February
2, *** sent a complaint via the Revdex.com regarding
LivingSocial because she is not satisfied with our customer service and states
that she was told she would receive a refund in the form of Deal Bucks for her
purchase made on April in the amount of $
We’re sorry to hear
about the experience that *** has experiencedWe see that she has
contacted us several times since purchasing the deal in regards to the issues
she was having with scheduling the classWe have processed a full refund for
***’s purchase back into her LivingSocial account in the amount of Deal
BucksThese Deal Bucks do not expire and can be used automatically towards her
next purchase with us
We hope that this
resolves ***’s issue
Best regards,
***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I have warned living social that Dunedin watersports has no Dunedin address, Palm Harbor address is not even on the tax roles [does not exist] still they let people buy coupons for activities that can not happen at the locations provided, makes everyone look foolish and cost the consumer moneyreflects poorly on my businessadvertisehttps://www.livingsocial.com/deals/1216784-waverunner-or-boat-r...

On December 2, 2014, the Revdex.com received a
complaint about LivingSocial from *** ***, Revdex.com Case Number ***
LivingSocial received the complaint on December 13, *** *** sent a
complaint via the Revdex.com regarding LivingSocial
because she was
unable to use her voucher for *** *** during the promotional period and
would like a full refund to her credit card
LivingSocial apologizes for any frustration caused by this matter
Per LivingSocial’s terms (livingsoical.com/terms), a credit card refund may
only be issued within seven days of purchase or if the merchant has gone out of
businessLivingSocial also has the Good Deal Guarantee that ensures a Deal
Bucks refund is available through the expiration date of the deal*** ***’
request was made outside of the refund policy*** ***’ didn’t contact
LivingSocial regarding her inability to schedule until December 02, The
voucher in question was purchased on February 16, and expired on August
18, *** *** was open and actively honoring vouchers during the
promotional periodThe classes at *** *** require reservations and are
subject to the availabilityThe merchant has confirmed they are open and
honoring the paid value of the expired vouchersWhile the voucher is not
eligible for a refund, *** ***’ voucher retains its paid value of $99.00, and
this value does not expireThis value can be used towards different goods and
services the merchant provides
We hope that this resolves *** ***’ issue
Best Regards,
Sarah

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

On December 3, 2016, the Revdex.com received a complaint about LivingSocial from *** *** , Revdex.com Case Number ***LivingSocial received the complaint on December 5, Ms*** sent a complaint via the Revdex.com regarding LivingSocial because Ms*** would
like to receive her refund on her credit card and not in Deal Bucks. LivingSocial apologizes for the experience that Ms*** had with these dealsWe have issued a refund for *** Shredding in the amount of $on credit card ending in ***We also issued a refund for *** *** School in the amount of $to credit card ending in ***Additionally we have deleted Ms***'s LivingSocial account as she requested.We hope that this resolves Ms***'s issue. Best Regards,
Lillian B***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:I have vouchers with I have PAID for remaining on my account Living Social needs to either give me the vouchers or refund my account, I am not able to access my account so therefore I cannot use themTo this day, I have not received an email or hard copy letter indicated why my account was closed I have not request refund on multiple occasions as Living Social is statingIt is fraudulent on Living Social's part of expect me to pay for something and then not allow me to use it without any warning or explanationI either want these vouchers to be sent to me or I want to refund for them, as I am not paying for something if I cannot use it
Regards,
*** ***

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Description: Internet Marketing Services, Online Networking, Coupon Services

Address: 1445 New York Ave NW, Ste 200, Washington, District of Columbia, United States, 20005-2134

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