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LivingSocial, Inc

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Reviews LivingSocial, Inc

LivingSocial, Inc Reviews (1202)

I purchased vouchers for a product called a "windbed inflatable lounger" advertised on LivingSocialPer the instructions, I redeemed the voucher on the Windbed websiteThe Shipping and Fine Print information on the LivingSocial site said that the product would be delivered within 6-days from the time of redemption on the merchant siteI received a confirmation email when the items were purchased, but did not receive a shipping confirmationAfter waiting several weeks and still not receiving the items, I reached out to Windbed via web form, email, and phone callTheir customer service line goes straight to voicemailI left voicemails, sent requests via their web form, and emailI received no response to my inquiriesI finally tried to call LivingSocial customer service to request a refundI spent over an hour on the phone, speaking with different representatives who kept insisting that the only option I had was to get a LivingSocial credit and not a full refund to my credit cardThe fine print states that the product will be delivered within days from the time of redemption, yet I was told over the phone by the LivingSocial representatives that there is only a day window to receive a refundHence, the refund window closes before the delivery window doesI was also told by the representatives at LivingSocial that this particular business was "hard to get in touch with." Why is LivingSocial promoting businesses that are scamming customers? I am extremely disappointed in the lack of customer service at LivingSocialI still have not received a refund for the products that were never shipped to me

I'm attaching copies of the emails I have sent to living socialemailsObviously, you have been contacted.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

On August 9, 2014, the
Revdex.com received a complaint about LivingSocial from *** ** ***, Revdex.com Case Number ***LivingSocial
received the complaint on August
10, *** *** sent a complaint via the Revdex.com regarding
LivingSocial because *** *** made a purchase on July 5, for *** *** in the amount of $*** *** claims a promotional discount,
Daily Gem, for 15% off didn’t apply at the time of purchase*** *** was
unaware of this issue, until she viewed her bank statement and contacted us
over a month laterBy this time, the voucher had been redeemed and
LivingSocial was unable to provide a refundIn providing one, LivingSocial
would be in violation of the Terms and Agreement for this promotion
LivingSocial has reviewed *** ***’s request and apologizes for the disappointment and inconvenience *** *** had experienced with this dealLivingSocial processed a credit in the
amount of Deal Bucks to *** ***’s LivingSocial accountIn addition,
LivingSocial has applied an additional Deal Bucks to use towards a future
purchase
We hope that this resolves
*** ***’s issue
Best regards,
Maria

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Thank you for completing the first part of my request However, you failed to address the second part: I am requesting the proprietor's business name, address, & phonePlease reply
Regards,
*** ***

On February 11, 2015, the Revdex.com received a
complaint about LivingSocial from *** ***, Revdex.com Case Number ***
LivingSocial received the complaint on February 11, Ms*** sent a
complaint via the Revdex.com regarding LivingSocial
because she has
not received her order from *** and would like a full refund
LivingSocial apologizes for any frustration regarding this
matterAs a courtesy, we have refunded Ms***’s purchase$has been
refunded back to the credit card ending in ***This refund should show in her
account within three to five business days.
In the future, Ms*** can always give LivingSocial a callWe are
happy to look into matters like thisWe can be reached at ###-###-####
We hope that this resolves Ms* *** issue
Best Regards,
Sarah

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
LivingSocial continues to refuse any acceptance of defrauding its customersThis whole ordeal had been most disappointingRather than having one person to deal with, every response has been from a different person.
LivingSocial can keep its deal bucks, as I will not be giving them any more of my businessI will also make sure I warn as many people as I can of their dishonest business practicesMy goal will be to prevent others from having to deal with the same frustration of poor customer service
Regards,
*** ***

On August 11, 2014, the
Revdex.com received a complaint about LivingSocial from ***
***, Revdex.com Case Number ***LivingSocial
received the complaint on August
11, *** *** sent a complaint via the Revdex.com regarding
LivingSocial because *** *** made a purchase on July 5, for two Hue
Soft Grip Cases for *** 5S/by *** *** in the amount of $and
has not received his merchandise
On July 25, 2014, *** ***
contacted and informed LivingSocial of not receiving his itemsLivingSocial
advised *** *** to contact *** *** for further assistance and
applied courtesy Deal Bucks for the troubleOn July 31, 2014, *** ***
contacted LivingSocial for not receiving a response from *** *** about
his orderLivingSocial then escalated this issue to our Merchant Services
team, where this issue is still being investigated
LivingSocial followed up
with *** *** on August 8, inquiring if *** *** had received any
communication from *** ***LivingSocial received no response from **
*** and a reminder was sent on August 10, LivingSocial didn’t hear
from *** *** until August 11, at 11:am by phone*** *** was made
aware that our Merchant Services team was still investigating this matter
LivingSocial has reviewed
*** ***’s request and apologizes for the time it is taking to resolve this
matterOnce the issue is resolved, *** *** will be notified
We hope this updates **
*** on this topic
Best regards,
Maria

On October 26, 2014, the Revdex.com received a complaint about LivingSocial from *** ***, Revdex.com Case Number ***LivingSocial received the rejection of our October 27, response on October 28, *** *** rejected LivingSocial's response via the Revdex.com because she claims LivingSocial should have sent a reminder earlier than the day prior to the event*** *** also claims that LivingSocial is making statements on the website regarding our refund policies.
LivingSocial apologizes that *** *** was unable to attend the event on October 24, and didn’t receive the reminder email from LivingSocial until after the event had passedThe refund policy for this event was listed in the Fine Print of the offer, which was made available to *** *** prior to her purchasing this voucherSince this event is non-refundable and the Fine Print states “No full or partial refunds are given to customers who miss the event,” LivingSocial is denying *** ***’s request for a refund.
In regards to *** ***’s claims of information about our ‘Good Deal Guarantee’, this policy specifically states “Each Voucher for a Dated Event is always non-refundable, and is only valid on the specific event date you chose at the time of purchaseDated Events Vouchers are date and time specific (and consumers select the date and time at the time of purchase)If the Voucher is not used on specified date, the entire value is forfeited where permissible by lawNo full or partial refunds are given to customers who miss an event datePurchasers will be notified prior to canceled or rescheduled eventsCanceled events will be fully refundedIf you are unable to make the new date of a rescheduled event, you are entitled to a refund upon request.” Since the event advertised in the voucher purchased by *** *** was not canceled or rescheduled, and was honored as advertised, it is not eligible for a refundAdditionally, LivingSocial is more than happy to work with our members and merchants to ensure the terms of the offer are honored as advertisedThe *** and LivingSocial have fully honored the terms of this voucher.
We hope that this resolves *** ***'s issue.
Best regards,
Sarah

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Regards,
*** *** Firstly, I am not *** *** I am Mister I have never requested refund for ANY items that I already used as was stated in the previous emailSecondly, to date I have never received an email or response from Revdex.com that my account would be terminated due to the aforementioned reasonIf they are choosing to wrongly terminate my account, I DEMAND a refund for vouchers I have purchased as I do not have access to my account to use these vouchersI have paid for them and I am NOT ABLE to use them This is completely unfair and illegalRegards,
***

On June 30, 2014, the Revdex.com
received a complaint about LivingSocial from *** ***, Revdex.com Case Number
Arial, sans-serif;">***LivingSocial received the
complaint on July 3, *** sent a complaint via the RevDex.com regarding LivingSocial because she is requesting a refund for a purchase
made on June 9, in the amount of $for *** is
requesting a refund for a non-refundable event because the redemption
instructions she was provided with included a broken link to the merchant’s
website*** needed to book reservations for August 7, as it was
the only date that fit her scheduleTwo weeks after she completed the
purchase, she was able to locate the merchant’s website and was under the
impression the August 7, date was sold out
We have reviewed ***’s request and
apologize for any inconvenience she has experienced with this deal
LivingSocial escalated ***’s issue to our Merchant Services team to
further investigate her concernWe have confirmed that the August 7, is
not sold out at the momentThere is an issue with the dock that won’t be
resolved until Monday, July 8, 2014, so it’s a possibility the merchant is not accepting
bookings until thenAs this request is outside of our policy, we are unable to
refund ***’s purchase at this time
We hope that this resolves ***'s issue.
Best Regards,
***

On December 23, 2015, the Revdex.com received a
complaint about LivingSocial from *** ***, Revdex.com Case Number ***
LivingSocial received the complaint on December 23, *** *** sent a
complaint via the Revdex.com regarding
LivingSocial because he and
his travel party were charged an additional fee of $each when booking
their vacation with *** ***
LivingSocial apologizes for any frustrationWe appreciate *** ***
bringing this matter to our attentionWe were able to investigate this further,
and verify that there was some information missing in the Fine Print of our deal
Although instances like this are rare,
we thank *** *** for allowing us the opportunity to resolve itAt this
time, we have worked directly with the traveler, ***, who paid the
additional flight cost to the merchantWe’ve processed a refund as requested
for the additional feesWe’d like to thank *** *** for providing his
feedback regarding this situationWe will use this to help ensure no other
consumer has an experience like this
We hope that this resolves *** ***'s issue
Best Regards,
Sarah

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I apologize as I was not able to figure out how to update this complaint beforeIndeed, I spoke to a nice gentleman named Michael, whom took care of my needs and refunded the moneyI appreciate your help in this matterI have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:Living social did honor advertised itemsI am requesting a full refund from living socialI have called this company times regarding this issue and they refused to honor advertised deal
Regards,
*** ***

Bought a LivingSocial coupon for a merchant...***.com & received the wrong item so I handled things as instructed by contacting the merchant directly & have been dealing with them for a month now to just get a shipping label to return the itemStill no response!!! I asked for a refund from LivingSocial & they issued DealBucks to buy another coupon on their website & will not credit my purchase back to me because it was not within their day policy but they keep telling me they are not responsible for the merchant & escalated the issue to their Merchant Services Team only to be told they still can't do anything about it & they can't even contact the merchantIs that any way to run a business!!!!

On October 14, 2014, the Revdex.com received a complaint about LivingSocial from *** ***, Revdex.com Case Number ***LivingSocial received the rejection of our October 15, response on October 16, Mr. Ochwat rejected LivingSocial's response via the Revdex.com because of *** ***'s availability to provide the driving experience on the weekends.
LivingSocial has reviewed *** ***’s request and apologizes for any inconvenience he has experienced thus farLivingSocial has confirmed that the *** *** is available to reserve the driving experience on the weekend of Saturday, October 24, and Sunday, October 25, We encourage *** *** to schedule with *** *** as soon as possible. As specified in the Fine Print, vehicle preferences are first come, first serve and based on availabilityAlso per the Fine Print, this event is nonrefundable and only in the event of a cancellation can his voucher be fully refunded. *** *** is honoring vouchers as advertised*** ***’s refund request was made outside of LivingSocial's policy and we’re unable to provide any type of refund.
We hope that this resolves *** ***'s issue
Best regards, Peter

On January 4, 2016, the Revdex.com received a
complaint about LivingSocial from *** * ***, Revdex.com Case Number ***
LivingSocial received the complaint on January 5, *** *** sent a
complaint via the Revdex.com regarding LivingSocial
because she
purchased a massage voucher from *** *** *** *** and is unhappy
with her experience with the merchant
LivingSocial apologizes for any frustration regarding this matterWe looked
into this matter and we show that *** *** *** *** marked *** ***’s voucher redeemed on January 1, Per the Fine Print of this deal,
the merchant is responsible for the quality of the products or services
provided at redemptionSince *** *** has redeemed her voucher, she will
want to contact the merchant directly to resolve any issues she has
We hope that this resolves *** ***’ issue
Best Regards,
Sarah

I have been a Living Social member for 5+ yearsIn the beginning we received excellent deals of real value from reputable companiesThey included a facial for my sweet wife, concert tickets, a mosquito control service trial (which we still use today) and a bed and breakfast discount package among othersAgain, excellent promotional opportunitiesHowever, in recent months, it seems the quality of vendor and service has gone down dramaticallyWe recently bought a small set of earrings to try the companyThey were barely worth the discounted rate if that; truly poor qualityWe bought a voucher for a trial duct cleaning (like the mosquito control company) hoping to engage long term maintenanceNot only were they virtually impossible to redeem from; once we thought we had, they never showed up for the scheduled appointment and don't answer the phone! In addition, Living Social has no practical means of contactYou can't send a relevant email or contact a humanCommunications are carefully controlled and remarkably funneledYou go to the very limited options where they send youThis is the Living Social of todayI have written off the loss and unsubscribed from everythingArticles I have seen indicate they are suffering heavy staff layoffsMakes sense nowIf you want a good deal, do it the old fashioned way: search and researchThere is no discount lunchAt least not through Living Social

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Attached is the correspondence between *** and myself indicating they did not have any available on There was no indication that there were any issues with the locations as suggestion in the response from LivingSocialFurther assistance directed me towards LivingSocialA full refund/credit is still requested to rectify this situation as LivingSocial has not left a paying customer whole, for the second time consecutivelyPer requested again by LivingSocial, I've checked again with the website and the only current date showing is 7.31.14.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:After informing the Revdex.com that the settlement that Living Social offered me had not been recieved, Living Social applied the $refund and $Deal Bucks to my accountI have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***

Money wasted!! I'm so angry!!! I ordered phone chargers from these chumps days agoI surely was charged for them and never received themI got an email a few days ago to 'track my order' but that doesn't work eitherThis business is a joke!!!!!!! I tried to call numerous times, each time I'll be on hold for upwards of minutes and no one answers

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Description: Internet Marketing Services, Online Networking, Coupon Services

Address: 1445 New York Ave NW, Ste 200, Washington, District of Columbia, United States, 20005-2134

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