LivingSocial, Inc

LivingSocial received complaint #*** from
the Revdex.com on November 18, 2015, as submitted by *** *** *** alleges in her complaint that LivingSocial is unwilling to market a deal for *** ***'s business and that we will not state the reason that we will not market her deal
We respectfully disagree with the allegations in *** ***'s complaint LivingSocial has been in regular communication with *** *** regarding her deal for pole dancing classes and has been clear to *** *** that we are willing to run her deal, except that we are not willing to run the part of the deal that is specifically for "Teen Pole Dancing" classesLivingSocial is not comfortable with marketing poledancing classes for minors as it is not something that we want to market to our demographic.
Should *** *** wish to run a deal for her other pole dancing classes, we would be more than happy to work with her
Sincerely,
Elizabeth H***
Senior Counsel LivingSocial, Inc

On July 31, 2014, the Revdex.com received a complaint about LivingSocial from *** ***, Revdex.com Case Number ***LivingSocial received the complaint on August 1, *** *** sent a complaint via the Revdex.com regarding LivingSocial because the purchase made
provided the title of *** *** *** *** * *** *** and the water park entrance was not included in the experience.
After researching the consumer's request, LivingSocial apologizes for the confusionLivingSocial is forthright in the Fine Print of the purchaseLivingSocial provided the disclosure in the Fine Print of the purchase regarding a $resort fee requirement to pay separately in order to receive water park passesDue the to Fine Print of the deal, LivingSocial will not provide a refund to *** ***.
We hope that this resolves *** ***'s issue.
Best Regards,
Peter

On May 2014, the Revdex.com
received a complaint about LivingSocial from *** ***, Revdex.com Case Number
***LivingSocial received the complaint on May 7, ***
sent
a complaint via the Revdex.com regarding LivingSocial because he
purchased eight vouchers on January 20, for canvas prints from ***
*** claims he was experiencing technical glitches on the merchant’s
website, which delayed the redemption of his vouchersOn April 30, 2014, **
*** attempted to complete his order for five of the eight prints, but the
vouchers weren’t accepted during the checkout processHe contacted *** customer
services and claims that they were unavailable to address the issue**
*** then contacted LivingSocial to request a full refund, which was denied
due to the expiration of the vouchers
We have reviewed ***’s complaint and
apologize that we’re unable to fulfill his requestWe have confirmed that **
***’s first contact with LivingSocial to advise us of the trouble he was
experiencing redeeming his vouchers was on May 4, 2014, which was four days
past the expiration date of April 30, ***’s request was denied at
this time due to the expiration of the voucher and he was advised of the paid
value of his eight vouchersLivingSocial’s refund policy allows for refunds to
be processed, in the form of Deal Bucks, through the date of expirationA
refund is no longer available after the voucher is expired
We have confirmed with *** that they will
honor expired LivingSocial vouchers for the full promotional value, but request
that consumers contact their customer service department directly after all
photos have been loaded into their system so they can manually apply the
voucher discount to their order
We hope that this resolves ***’s
issue
Best Regards,
***

On August 22, 2014, the RevDex.com received a complaint about LivingSocial from *** *** ***, Revdex.com
Case Number ***LivingSocial received the rejection of our August 26,
response on August 28, *** *** rejected LivingSocial's response
via the Revdex.com because she clai** she provided additional
information about the trouble she was experiencing with the merchant in each
contact she had with LivingSocialShe is also claiming that by the time
LivingSocial worked with *** *** *** * *** to verify they were
responsive, the voucher had expired and she wasn’t able to redeem it for the
promotional value
LivingSocial has reviewed *** ***’ help
requests and confirmed that her first contact on June 24, was a request
for a self-service refund in the form of Deal BucksThere were no additional
comments included in this refund request to provide details of the trouble she
was having contacting *** *** *** * ***The first response LivingSocial
received from *** *** that contained details about the trouble she was
experiencing contacting the merchant was on July 7, This response from
*** was to request a credit card refund with no indication she would
like to resolve the issue with the merchant*** ***’ voucher expired for
the promotional value on July 18, LivingSocial confirmed with **
*** that the merchant was responsive on July 8,
Since *** ***’ refund request was made
more than seven days from the date of purchase, and it has been determined by
LivingSocial that *** *** *** * *** is responsive at the phone
number provided on the voucher; this voucher is eligible for a refund in the
form of Deal Bucks, which was processed on June 27,
If *** *** would like assistance in
contacting *** *** *** * *** to utilize the paid value of her voucher, we’re more than happy to reverse this refund and assist her with
scheduling her appointmentIf she would like to move forward with this
resolution, we ask that she contact our Customer Service team at help.livingsocial.com
We hope that this resolves *** ***'
issue
Best regards,
Sarah

On December 29, 2015, the Revdex.com received a
complaint about LivingSocial from *** ***, Revdex.com Case Number ***
LivingSocial received the complaint on December 29, *** *** sent a
complaint via the Revdex.com regarding LivingSocial
because when
she called LivingSocial, she was hung up on and that she hasn’t gotten her Me+
refund on her recent purchase.LivingSocial thanks *** *** for letting us know about her
disconnected callThis is not the type of experience that we want any of our
consumers to have and we’ll investigate this to ensure that no other consumers
have a similar experience
LivingSocial apologizes for any confusion*** *** contact LivingSocial on December
29, regarding her Me+refundWe show that one person, using the email ***@***.com, used *** ***’s link successfully
to purchase a deal for BoxedWhen she called in, she was able to provide a representative
with the email address ***@***.com,
which we have listed as her second referred purchaseIn order for her Boxed
purchase to qualify for a Me+refund, *** *** will need to provide one more
email address for a person that purchased the dealWe are happy to process the
Me+refund once we get the third referred purchaseWhen *** *** has the third
email address, we ask she give LivingSocial a call at ###-###-#### so we can
assist her further
We hope that this resolves *** ***'s issue
Best Regards,
Sarah

Purchased a S**'s Club membership on Living Social and received an email confirming purchase and containing a voucher code to be used to procure the membership from S**'s Club The code did not work, and a message was posted on the email to call Living Social Several calls to Living Social were abandoned after 30, 40, or minutes on hold Persisted, and spoke with representatives times, who all said the problem would be resolved in - hours Problem persists Living Social is very unresponsive and incompetent Would avoid doing business with this company

On March 6, 2014, the
Revdex.com received a complaint about LivingSocial from *** * ***,
Revdex.com Case Number ***LivingSocial received the complaint on March
7,
*** sent a complaint via the Revdex.com regarding
LivingSocial because he tried to redeem his deal to *** *** Detailing,
but the merchant refused to honor it because he was outside of the service area
LivingSocial apologizes
for the inconvenience *** has experienced thus farOur records
indicate that on March 7, 2014, *** was issued a full refund back to
his *** accountNo other compensation may be offered at this time
We hope that this
resolves ***’s issue
Best regards,
***

On June 30, 2014, the Revdex.com received a
complaint about LivingSocial from *** ***, Revdex.com Case Number ***
LivingSocial received the rejection of our July 7, response on July 8,
*** rejected LivingSocial’s response via the RevDex.com because she has received communication from *** that her
desired date of August 7, isn’t available to scheduleLivingSocial was
able to review the email communication that *** resent between herself
and ***After further review of this information, we have decided to
process a full Deal Bucks refund back to ***’s LivingSocial account
LivingSocial apologizes for any inconvenience this situation has caused and would
like to thank *** for providing this information for review
We hope that this resolves ***’s issue
Best regards,
***

Their payment processing systems is nothing short of a scam and totally out of complianceIt's highly illegal for Livingsocial to charge customer credit cards for purchases without their consent or confirmationI went to the site to check out a deal and clicked the "buy now" option as there is no other option to see the deal price besides that buttonScam like and tricky user interface to confuse clients to automatically purchase a deal vs the client thinking they would be able to view final details before deciding to make a purchaseUpon clicking through I was not taken to another page to confirm the value or purchase - it just automatically processed the payment! To make matters worse - they charged me the full deal price and not was was flash price advertised (illegal as well)There was no landing page to confirm details or credit card to be used - just went straight to processing the payment - what thieves!
I get that the company has gone downhill and hurting for cash but to automatically charge clients for purchases they did not authorize or consent to is ILLEGALAs well as advertising flash sales -"limited time" buy now pricing but instead charge you full priceHorrible company - I'm surprised they are still in business

Bad customer serviceGot an email telling me my credit was expiring; all I want to know is the exact date of expiration and having NO LUCK, either through their frustrating website OR live personWebsite has an FAQ section; if your issue isn't listed and you click for more (assuming you'll get an email link), you just get directed back to the Help SectionThere IS a sentence stating that Deal Bucks expire and to find out when "click here" but that is NOT a working linkHelp phone number isn't toll free; was on hold over an hour and NO answerSearched and called a merchant number; implored rep to connect me to a LIVE PERSON and she just reconnected me to general customer service...on hold with BOTH phones, NO response! Searched online for other phone numbers; they list (toll free) are no longer in serviceChecked out their Facebook page, which clearly lists they only deal with Customer Service through that original phone number I usedI tried to message them asking for a better number, email OR mailing addressImmediately got a canned response telling me to call during business hours (which I was)This is just not acceptableI've purchased some good vouchers through the years and last year had an issue and got dealt with promptly (hence the Deal Bucks I have now, that are soon to expire)I get bombarded by emails from them constantly, now I have a (quick?) question and have to jump through hoops just to get an answer? Very frustrated, very unhappy

On May 1, 2014, the Revdex.com
received a complaint about LivingSocial from *** ***, Revdex.com Case Number ***
LivingSocial received the complaint on May 1, *** sent
a
complaint via the Revdex.com regarding LivingSocial because she is
requesting a refund for a purchase made on March 26, in the amount of $for
The Ultimate Bundle*** is requesting a refund because she did not receive her
product
We have reviewed ***’s request and
apologize for any inconvenience she has experienced with this dealOur records
indicate that a refund was processed on May 1, for $back to the
original method of payment used to purchase the dealIn addition, ***
was credited with Deal Bucks to her LivingSocial account
We hope that this resolves ***s' issue
Best Regards,
***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:LivingSocial was asked to honor the original sale "same deal as our previous deal" We asked for nothing more
Their response leaves us with absolutely zero action on LivingSocial's partHere is a copy of my email response:
"***,
When our store was promised "the same deal as last time" (also, the same deal as every single deal we have run with LivingSocial) we did not notice the fine print outlining a drastically different type of deal Not one partner, not one employee of either of my companies realized that LivingSocial handed us a completely different product We did not notice this, because we took your company on its word ("same deal as last time") We should have known betterThis silly 60-day hidden beneath 100s of crappy ads in no way resembles the previous deals that we have run with your company Period When we read "60-days", we thought that it meant that our deal was redeemable for days instead of or (as in the past)Thanks for pointing out the your company's complete failure to debrief us on the price differential (further devaluing our product without notifying us and without our permission)
Bottom line: we were promised "the same deal as before", and that simply did not happen If you want to honor what your sale staff sold to us, here's your very last chance*** ***, not "***"*** *** | President and CEO*** *** * *** * *** *** *** *** *** ** ***Phone: ###-###-#### | Fax: ###-###-####
"
Regards,
*** ***

I purchased a C*** membership voucher from LivingSocial.com July 1st After purchasing, I was given a voucher number that I needed to enter at the S*** *** website, which would initiate my new membership I have tried multiple times to redeem the voucher, but I receive an error claiming my there was a problem with my voucher number and that I should call LivingSocial at When I called the first time, I spoke with a representative who said the company was aware of the problem and that I would receive a new voucher number in - hours at the email address listed in my account This was over a week ago and I still haven't received a new voucher number I've checked my spam mailbox as well, and I haven't missed any messages from LivingSocial I've tried calling multiple times since then, but cannot get through to a representative I've spent $on this voucher, which is apparently useless The company has done nothing to fix the problem Their fine print indicates that there are no refunds for this purchase All I'm looking for is a solution to this problem That is, a valid voucher It's an easy process in my mind I give them money, they give me what they advertised

On August 22, 2016, the Revdex.com received a complaint about LivingSocial from
black">*** ***, Case Number ***LivingSocial received the complaint on August 23, Ms*** sent a complaint via the Revdex.com regarding LivingSocial because we won’t process a credit card refund for a purchaseLivingSocial apologizes for the experience that Ms*** had with this dealWe are unable to issue a credit card refund for this purchase since the request is out of policyFor this specific deal, Ms*** has seven days from purchase to contact LivingSocial for a credit card refund. We advise Ms*** to use the Deal Bucks issued for this purchaseThe deal credit does not expire and will be automatically applied at checkout. LivingSocial is happy to assist Ms*** with any difficulties she may encounter since she is valuable consumer to us
We hope this resolves Ms***'s issueBest regards,
Tayler H***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I am not seeing a new reply to my reply earlier
The ad early stated word for word up to nights for $
I spoke with a manager and the manager agreed it was an error
Like my earlier reply if I were to walk in at a supermarket and find a bottle of wine marked for instead of $the supermarket must honor the price and pull the remaining bottles and mark them accordingly
Regards,
*** ***

On August 1, 2014, the Revdex.com
received a complaint about LivingSocial from *** ***, Revdex.com Case Number ***
LivingSocial received the rejection of our August 7, response on August
18, *** *** rejected LivingSocial's response via the RevDex.com because he claims he has four vouchers on his account that haven’t been
redeemed yet and would like access to these vouchers, or receive a refund for
themAdditionally, consumer is claiming he hasn’t requested refunds for
redeemed vouchers through LivingSocial
LivingSocial has determined that there has
been fraudulent activity involving self-service refunds on *** ***’s account
LivingSocial reserves the right to refuse service to anyone who violates our
terms and conditions
Since LivingSocial , we have emailed *** *** three active vouchers found on his accountThese vouchers were emailed
on August 18, at 12:p.mEST to ***
LivingSocial acknowledges that *** *** mentioned four active vouchers on his
account, however it was determined through merchant confirmation that services
were rendered for this fourth voucher
We hope that this resolves *** ***'s
issue
Best regards,
Sarah

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
You are aware of my issueIt will be resolved through the Revdex.com! This will be public information.
Regards,
*** ***

*** ***
9:AM (minutes ago)
tome
***,
While LivingSocial understands that *** feels that we misrepresented the way in which his deal would appear on our website, we did inform him in an email that his deal would remain on our website for a day period Once we became aware that there was a misunderstanding with ***, LivingSocial took the deal off our website at ***'s request
*** reached out to me personally to continue to discuss the issues that concerned him, and, to the extent there are any outstanding issues that I have not addressed, I would encourage *** to reach out to me directly
Sincerely,
***,
While LivingSocial understands that *** feels that we misrepresented the way in which his deal would appear on our website, we did inform him in an email that his deal would remain on our website for a day period Once we became aware that there was a misunderstanding with ***, LivingSocial took the deal off our website at ***'s request
*** reached out to me personally to continue to discuss the issues that concerned him, and, to the extent there are any outstanding issues that I have not addressed, I would encourage *** to reach out to me directly
Sincerely,
***,
While LivingSocial understands that *** feels that we misrepresented the way in which his deal would appear on our website, we did inform him in an email that his deal would remain on our website for a day period Once we became aware that there was a misunderstanding with ***, LivingSocial took the deal off our website at ***'s request
*** reached out to me personally to continue to discuss the issues that concerned him, and, to the extent there are any outstanding issues that I have not addressed, I would encourage *** to reach out to me directly
Sincerely,

On February 11, 2015, the Revdex.com received a
complaint about LivingSocial from (*** ***, Revdex.com Case Number ***
LivingSocial received the complaint on February 12, *** *** sent a
complaint via the Revdex.com regarding
LivingSocial because she
canceled her order with *** *** *** *** and would like a refund
LivingSocial apologizes for any frustration regarding this
matterIn a case where a voucher was redeemed, and then the order was
canceled, our Merchant Services team needs to reach out to the merchantWe
must verify with them that the order has fully been canceled prior to issuing a
refund*** *** reached out on February 6, 2015, and we sent a request to
our Merchant Services team to reach out to verify this informationWe received
confirmation of the order cancellation on February 13, $has been
refunded back to her card ending ***This refund will post to *** ***’
account within three to five business days
We hope that this resolves *** ***' issue
Best Regards,
Sarah