LivingSocial, Inc

On November 30, 2016, the Revdex.com received a rejected response from *** ***, Revdex.com Case Number ***LivingSocial received the rejection response on December 1, Ms*** rejected the response stating that LivingSocial falsely advertised this deal in Fort Wayne.LivingSocial apologizes for the experience that Ms*** had with this dealWe have looked into this matter and have processed a refund for Ms***Ms*** will receive a refund in the amount of $to her credit card ending in *** as a one time courtesyLivingSocial has their refund policy listed on the deal page, on the voucher and on the LivingSocial help link, since this is a one time courtesy next time we will not be able to issue a refund back to the original form of payment is the refund is initiated outside of the refund windowOur records indicate that we have provided resolutions to all her requests according to our policiesLivingSocial is happy to assist Ms*** with any difficulties she may encounter since she is valuable consumer to us We hope that this resolves ***'s issue. Best Regards, Lillian B***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
From: *** ***
Date: Thu, Jul 10, at 9:AM
Subject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***
To: "[email protected]"
Hi: Thank you so much- I had asked the same thing (refund) times to living social by phone and on ***! Thank you for making it happen!
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I have called my banks again today. They state I do not have any accounts associated with a card ending in ***. They stated the transaction id numbers *** and ARN # *** have nothing to do with the bank. These numbers are for the retailers purposes only and have to do with their ***/***/*** transactions. My banks stated that if Living Social tried to make a refund to them, the refund would have bounced back to Living Social, because I do not have an account ending in *** associated with any of my bank accounts. I have not received a refund, my banks have not received a refund, and Living Social has not properly provided me a refund. It is not my responsibility to provide proof. Living Social needs to properly provide proof that these funds went directly to me, which they can't and I assume is why they can't provide any useful identifying information. At this time, I request Living Social to handle their own financial issues in their own time and provide me with a check to the address they have on my account or listed in this complaintIf Revdex.com is able to help resolve this issue of what I consider to be advertising and fraud, I request that you provide additional assistance in resolving this matter. Thank you.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
My credit card Co / bank said to say that: I DID NOT AUTHORIZE DEBIT!!! You are not requesting what I said : AGAIN I DID NOT Receive a good, product or service!!!!! I have written a complaint letter to CEO at Living social
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I did not make a purchase neither did I receive an email confirmation confirming any purchaseIf I received the later , I would have a least been able to contact my bank about the unauthorised transaction You are crooks and you know you are crooks , you illegally made a purchase for your services on my card because you had my card details stored and then you intentionally concealed the purchase by not delivering and email confirmationYou are such a shady organisation and I want my money back.
Regards,
*** ***

On January 22, 2015, the Revdex.com received a
complaint about LivingSocial from *** ** ***, Revdex.com Case Number ***
LivingSocial received the complaint on January 28, *** *** sent a
complaint via the Revdex.com regarding
LivingSocial because he
ordered a voucher for Two Solar Outdoor Lights from *** ** *** and has not
received his order yet
LivingSocial apologizes for any confusion regarding this
matterAfter purchasing the deal for *** ** ***, there’s one more step to
redeem the voucherWe have sent *** *** an additional copy of his
voucher, which contains instructions to select the quantity and complete his
orderLivingSocial verified this step has not been completed*** ***
has not reached out to LivingSocial regarding this orderIf he would like
assistance, he can give LivingSocial a call at ###-###-####
We hope that this resolves *** ***’s issue
Best Regards,
Sarah

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
An appointment was made to use the vouchers, but they were NOT redeemed Also, as previously stated, even upon checking out the website for the "deal," there was no mention of ridiculous conditions and feesThese only became apparent AFTER purchasing the deal and making an appointment, at which point you were directed to the waivers that contain the informationIt is disappointing that LivingSocial has no issues exploiting it's customers, and refuses any accountabilityI also do not understand why LivingSocial will not comment on their "policy" to defraud it's customers, by having the tax collected be on an amount other than the actual purchase priceIn this case, it would have been times the amount, that should actually be paid
Regards,
*** ***

On April 22, 2014, the Revdex.com received a complaint about LivingSocial from *** ***, Revdex.com Case Number ***LivingSocial received the complaint on April 27, *** sent a complaint via the Revdex.com regarding LivingSocial because of additional fees
being required to redeem his two vouchers for The *** *** that were purchased on April 1, for a total of $*** claims these additional fees were not clearly noted in the Fine Print of the LivingSocial offer prior to the purchase being made
We have reviewed *** request and apologize for any inconvenience he has experienced with this dealOur records indicate that both vouchers for The *** *** have been redeemed for the full services advertised in the offerUpon further review of the offer, we found that it is noted in the Fine Print, which is made available to consumers prior to purchase, that there may be additional fees imposed by The *** ***The cost range of the optional insurance provided by The *** *** is also noted in the Fine Print of this offerWhile LivingSocial is not able to provide the specific dollar amount of the incidental charges that may be imposed by the merchant, their website, ***, and contact information are provided to the consumer prior to completing the purchase.
Since this request is outside of our refund policy, and the vouchers have been redeemed for services, LivingSocial is not able to offer a refund.
Best Regards,
***

Purchased a S**'s Club membership on Living Social and received an email confirming purchase and containing a voucher code to be used to procure the membership from S**'s Club The code did not work, and a message was posted on the email to call Living Social Several calls to Living Social were abandoned after 30, 40, or minutes on hold Persisted, and spoke with representatives times, who all said the problem would be resolved in - hours Problem persists Living Social is very unresponsive and incompetent Would avoid doing business with this company

On October 24, 2014, the RevDex.com received a complaint about LivingSocial from ***
***, Revdex.com Case
Number ***LivingSocial received the complaint on October 29, *** *** sent a complaint via the Revdex.com regarding LivingSocial
because she purchased a voucher for *** *** *** for carpet cleaning for three
rooms and hallway, up to square feet that wasn't honored as advertised*** *** had an appointment scheduled
for October 24, at a.mand *** from *** *** *** offered upgraded
services, which *** *** declinedWhen *** arrived, he offered these upgraded
services again, and refused to perform services outlined in voucher since *** *** declined the upgrades again*** *** is requesting a formal apology from
*** at *** *** ***
LivingSocial recognizes *** ***’s situation and
apologizes for the trouble she experienced redeeming her voucher for *** *** ***LivingSocial received a request for a refund for this voucher on October
24, due to *** *** *** refusing to honor a basic cleaning as
advertised in this offerLivingSocial issued a full refund to the method of
payment during this phone conversation with the LivingSocial account holder on
October 24,
Unfortunately, LivingSocial isn't able to
provide *** *** with her desired outcome since we aren't able to speak on *** *** ***’s behalf, but recommend that she contact them directly to address any
concerns she has with their business practices
We hope that this resolves *** ***'s issue
Best Regards,
Sarah

I purchased vouchers for a product called a "windbed inflatable lounger" advertised on LivingSocialPer the instructions, I redeemed the voucher on the Windbed websiteThe Shipping and Fine Print information on the LivingSocial site said that the product would be delivered within 6-days from the time of redemption on the merchant siteI received a confirmation email when the items were purchased, but did not receive a shipping confirmationAfter waiting several weeks and still not receiving the items, I reached out to Windbed via web form, email, and phone callTheir customer service line goes straight to voicemailI left voicemails, sent requests via their web form, and emailI received no response to my inquiriesI finally tried to call LivingSocial customer service to request a refundI spent over an hour on the phone, speaking with different representatives who kept insisting that the only option I had was to get a LivingSocial credit and not a full refund to my credit cardThe fine print states that the product will be delivered within days from the time of redemption, yet I was told over the phone by the LivingSocial representatives that there is only a day window to receive a refundHence, the refund window closes before the delivery window doesI was also told by the representatives at LivingSocial that this particular business was "hard to get in touch with." Why is LivingSocial promoting businesses that are scamming customers? I am extremely disappointed in the lack of customer service at LivingSocialI still have not received a refund for the products that were never shipped to me

On March 31, 2014, the
Revdex.com received a complaint about LivingSocial from *** *** ***, Revdex.com Case Number ***LivingSocial received the complaint on
April
6, *** *** sent a complaint via the Revdex.com regarding
LivingSocial because she would like to be refunded for her purchase to
*** *** * *** *** since her friend was unable to redeem the
voucher due to scheduling issues
LivingSocial apologizes
for the inconvenience *** *** experienced when she tried to redeem her
voucherOur records indicate that on April 1, *** *** account was
credited with Deal BucksThis credit is equal to the amount that was paid
for the voucherThis credit will expire on April 1, 2015, and will
automatically be applied to *** *** next purchaseNo further
compensation may be offered at this time
We hope that this
resolves *** *** issue
Best regards,
Allie

On August 23, 2016, the Revdex.com received a rejected response from *** ***, Case Number ***Mr*** rejected the response stating he is unable to contact the merchant to receive a refund or use his paid valueLivingSocial apologizes for the experience that Mr*** had with this dealWe are unbale to issue a refund for this purchase since the voucher is expiredFor future reference, if Mr*** has trouble contacting the merchant, he can give LivingSocial a call so they can issue refundWe advise Mr. *** to also use our self service refund form on our website, if he is having trouble getting through to a live representativeFor this voucher, we encourage Mr. *** to keep trying to contact the merchant to use his paid value. LivingSocial is happy to assist Mr*** with any difficulties he may encounter since he is valuable consumer to us
We hope this resolves Mr. ***'s issueBest regards,
Tayler H***

On October 14, the Revdex.com received a
complaint about LivingSocial from *** ***, Revdex.com Case Number ***LivingSocial
received the complaint on October 14, *** *** sent a complaint via the
Revdex.com regarding LivingSocial
because he requested a credit card
refund for a purchase made on October 9, for *** ***
LivingSocial has reviewed *** ***’s request and
apologizes for any inconvenience he has experienced thus farWe’re unable to
fulfill *** ***’s request for a credit card refundWe have confirmed that
*** *** has availability for all types of vehicles listed on the deal,
and we encouraged *** ***’s to schedule as soon as possible. As specified in the Fine Print, vehicle preferences
are first come, first serve and based on availabilityAlso per the Fine Print,
this event is nonrefundable and only in the event of a cancellation can his
voucher be fully refundedAdditionally, LivingSocial has not received any
further complaints regarding this merchant and have verified that they’re open
and honoring vouchers as advertised.
Since *** ***’s refund request was made outside of policy, we’re
unable to provide any type of refundWe hope that this resolves ** ***'s
issue
Best Regards,
Chelsea

On December 5, 2014, the Revdex.com received a
complaint about LivingSocial from *** ***, Revdex.com Case Number ***
LivingSocial received the rejection of our December 12, response on
December 16, *** *** rejected LivingSocial's response via the RevDex.com because she is disputing the fact that LivingSocial is claiming
the purchases she made and refunds she requested were fraudulent, and is requesting
LivingSocial refund her credit card for the amounts paid
LivingSocial looked into the purchases that were refunded to
*** ***’s account We verified that there
are vouchers that were refunded but had been redeemed with the merchantsThis
means the goods or services were or are being provided, and the refund has been
requested fraudulentlyThere were other purchases for vouchers and
LivingSocial Shop products that were refunded to Deal BucksThese purchases
were made across multiple accounts to circumvent the limit of one per customer
Based on this information, these purchases are considered fraudulentDue to
the fraudulent nature of the purchases, and refund requests, no refunds are
authorizedWe are not willing at this time to reinstate *** ***'s account
as she has knowingly and continually acted in violation of LivingSocial's terms
and conditions
We hope that this resolves *** ***'s issue
Best regards,
Sarah

Money wasted!! I'm so angry!!! I ordered phone chargers from these chumps days agoI surely was charged for them and never received themI got an email a few days ago to 'track my order' but that doesn't work eitherThis business is a joke!!!!!!! I tried to call numerous times, each time I'll be on hold for upwards of minutes and no one answers

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

On July 26, 2014, the Revdex.com
received a complaint about LivingSocial from *** ***, Revdex.com Case Number
***LivingSocial received the rejection of our August 7, response on
August 20, *** *** rejected LivingSocial's response via the RevDex.com because she claims she wasn’t given the option to select a
credit card refund and was forced into accepting Deal BucksShe is requesting
a credit card refund because she never received the services that were
purchased and no longer wishes to use LivingSocial
LivingSocial recognizes *** ***’s
frustration with not receiving the services that were purchasedAs stated in
our response on July 30, 2014, *** *** never contacted our Customer
Service team to advise us of any trouble she was experiencing with these
merchantsThe refunds that were processed on her account were done so through our
self-service refund option and *** *** chose refund reasons such as “Changed
Mind/Buyer’s Remorse”The refund reasons provided by *** *** did not
provide any indication that she was having trouble redeeming her vouchers
While a credit card refund is not provided as
an option through our self-service refund service after seven days from the
date of purchase (specifically for the items *** *** purchased), our
Customer Service team is available seven days a week by phone and email*** *** was provided all contact information through our help site and was given
the option to contact us directly if she was having trouble redeeming her
vouchers and wanted to request a credit card refundThe self-service refund
option is provided to our members as a way for them to process in policy
refunds directly through their account that require no investigation by
LivingSocial
Additionally, LivingSocial has offered to
open full investigations on all of the merchants that *** *** claims she
had experienced difficulty receiving services fromAs of today, August 20,
2014, LivingSocial has no record of *** *** contacting our Customer Service team to
request the formal investigationsThese investigations will allow us to
determine if *** *** is eligible to receive a credit card refund for
these purchases
Since LivingSocial was unaware of the trouble
*** *** experienced with these merchants, and these vouchers were refunded
in the form of Deal Bucks per *** ***’s request, LivingSocial is denying *** ***s request to refund her Deal Bucks credits to her credit cardWe are
willing to open formal investigations at *** ***’s request if she would
like to contact us at help.livingsocial.com to necessary provide details of the
trouble she experienced redeeming her vouchers
We hope that this resolves *** ***'s
issue
Best regards,
Sarah

After the first seven days, you can exchange an unredeemed, unscheduled Voucher until it expires for the paid value in Deal Bucksthis statement is misleading and inaccurate, as my paid value did not expire the business when out of business, Social Living said "sorry"