LivingSocial, Inc

On July 16, 2014, the Revdex.com received a complaint about LivingSocial from *** ***, Revdex.com Case Number ***LivingSocial received the complaint on July 16, ***
sent a complaint via the Revdex.com regarding LivingSocial because she claimed two of her items have been returned to the merchant and she has not been given a credit for the amount of her vouchers*** purchased the *** Grill voucher on June 17, in the amount of $*** also purchased a voucher for the *** *** Lanterns on June 25, in the amount of $*** reached out to LivingSocial regarding each voucher before November 25,
LivingSocial has researched ***'s request and recovered the following detailsRegarding the *** *** Lanterns, the consumer was credited in the amount of Deal Bucks on December 6, Regarding the *** Grill, the merchant *** *** did not receive the returned item from the consumerAs a courtesy, LivingSocial has provided credit to the consumer's account today in the amount of Deal Bucks.
We hope that this resolves ***'s issue.
Best Regards, ***

On November 13, 2014, the Revdex.com received a
complaint about LivingSocial from *** ***, Revdex.com Case Number ***
LivingSocial received the complaint on November 13, *** *** sent a
complaint via the Revdex.com regarding
LivingSocial because she placed
an order with *** *** ***s for a personalized wood cutting board and
has not received her order yet
LivingSocial apologizes for any frustration caused by this
matterAt this time, LivingSocial has processed a full refund of $back
to *** ***’s original form of paymentA refund was processed due to the non-receipt
of the productThe refund should post to *** ***’s account within three
to five business days
We hope that this resolves *** ***’s issue
Best Regards,
Sarah

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: Today is May 8th, and I have not received the order from ***. It has not shipped and I don't know when it will ship if ever. I have tried to cancel the order and to get my shipping charges refunded but they won't give me back the money. So I have a refund of $9, but I have spend $for the vouchers, and another almost $for shipping for items that I never received. How is this fair, and as for the courtesy Deal Bucks, What would I do with them. If I try to use them it will start the same cycle all over again!!!!!!!!!!!! I will order an item using deal buck, pay extra for shipping, never receive the item and then get the original purchase price back in Deal Bucks, and then we will start all over again with the scam
Regards,
*** ***

On January 26, 2014, the Revdex.com received a complaint about LivingSocial from *** ***, Revdex.com Case Number ***LivingSocial received the rejection of our February 4, response on February 5, *** rejected LivingSocial’s response via the Revdex.com because she wishes to only receive a refund back to her credit card and not in Deal Bucks as we have already provided
We’re sorry for any inconvenience *** has encounteredWe have removed the Deal Bucks that we previously provided per her requestAs *** will be disputing this charge with her bank, we will await information from her bank regarding this purchase
We hope that this resolves ***’s issue
Best regards,
***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

On February 3, 2015, the Revdex.com received a
complaint about LivingSocial from *** ***, Revdex.com Case Number ***
LivingSocial received the complaint on February 4, *** *** sent a
complaint via the Revdex.com regarding LivingSocial
because he is
unhappy with the shipping process used when redeeming vouchers
LivingSocial apologizes for any frustration this has caused
We have taken *** ***’s feedback and we will ensure that the feedback gets
to the correct teamWe can’t promise the process will change, but his feedback
will be taken into considerationWe appreciate *** *** taking the time to
bring this to our attentionHe can also give LivingSocial a call at
###-###-####
We hope that this resolves *** ***'s issue
Best Regards,
Sarah

POOR CUSTOMER SERVICE!!!!!
Unable to reach anyone regarding problemsThe numbers provided are no longer in service

On August 25, 2016, the Revdex.com received a complaint about LivingSocial from
" background-">*** *** , Case Number ***LivingSocial received the complaint on August 25, Ms*** sent a complaint via the Revdex.com regarding LivingSocial because he has not received his monthly subscriptionLivingSocial apologizes for the experience that Mr*** had with those dealsWe are unable to issue a refund for this purchase, as the voucher is marked redeemedWe encourage Mr. *** to keep trying to contact the merchant to have this subscription sent to himWe have also attempted to contact the merchant but have not been able to successfully reach them. LivingSocial is happy to assist Mr*** with any difficulties he may encounter since he is valuable consumer to us
We hope this resolves Mr***'s issueBest regards,
Tayler H***

I purchased a voucher from living social and had a terrible experience: The voucher was for four hours of cleaning from Dirt Destroyers, LLCWhen I purchased the voucher, I called multiple times to schedule with the companyThere was no answer to any of my messagesI later was directed - online - to schedule my voucher appointment but Living Social appts were restricted to Fridays onlyThe first "available" Friday was several months out - so I scheduled for 12/4/In the interim, I contacted Dirt Destroyers again via phone and also email, wanting to ensure the voucher would still be honored since it would be expired by thenNo one returned my communicationsEarlier this week I received auto-generated confirmation of my appointment at am on FridayAgain I called the business and left a message as I had some questions regarding their serviceNo one returned my messageOn 12/I received another auto confirmation of the am 12/cleaningOvernight, I received an automatic cancellation notice with no explanationI have filed a complaint with the Revdex.com of Wisconsin, and read a similar case registered thereI also read a Google review of the business that describes a similar experienceThis is absolutely the worst experience I have had with any Madison service, and definitely the worst Living Social experience I have hadI would like to be reimbursed the $that I paid for a service that I am completely unable to useI have tried several times to contact Living Social but the email address has been removed from their site and whenever I have called the phone number provided for customer service they have had "unusually high call volume" with waits of minutes or moreI have not been able to stay on the line long enough to connect with a representativeThey recently distributed an email re: Dirt Destroyer vouchers indicating that they were no longer valid (I am guessing there were multiple complaints) and that if I had not been able to redeem mine I could request a refund on the voucher page of Living SocialHowever, on the site I am unable to request the refund because my voucher is technically expiredAll in all this has been an incredibly frustrating experience

On February 3, 2016, the Revdex.com received a
complaint about LivingSocial from *** * ***, Revdex.com Case Number ***
LivingSocial received the complaint on February 4, *** *** sent a
complaint via the Revdex.com regarding LivingSocial
because she
purchased three Cozy Cardigans and has not received her items
LivingSocial apologizes for any frustrationWe looked into this matter, and we
show that *** *** purchased her items on January 24, The fine print of
this deal lists that the expected delivery of the order is within to days
of purchaseAs we are outside of this estimated time frame, we have issued a
full refund to *** ***$has been refunded to the credit card ending in
***This refund should post to *** ***’s account within three to five
business days
We hope that this resolves *** ***'s issue
Best Regards,
Sarah

On November 17, 2015, the Revdex.com received a complaint about LivingSocial from *** ***, Revdex.com Case Number ***LivingSocial received the rejection of our November 19, response on December 1, *** *** rejected LivingSocial's response via the Revdex.com because she is unsure on why LivingSocial has been unwilling to run her dealGiven the information that *** *** has provided, LivingSocial is willing to run *** ***’s deal as she requested provided that the options for "Teen Pole Dancing" classes prominently displays the need for a parent/guardian release
If this is acceptable to *** ***, her sales representative will reach out to her directly for the next steps in completing the setup of her dealWe hope that this resolves *** ***'s issueBest Regards, Sarah

I brought Upgraded Bluetooth Fitness Tracker Bracelet from Living socialI received the item by mail after daysWhen I receive the item, the package was open and the item was defectiveIt is breaking the connection between the phone and unit, reporting wrong steps and dataI tried to contact Living Social, there is only one phone number to contact them, no email or contact page other than phone number for customer serviceWhen I called them for the refund, the waiting time is minutes and I was on minutes on waiting, nobody answeredOn this product page, they are stating that you can refund the project with in daysUnfortunately, I could not find any option to add voucher in my account to refund this productI am happy to provide order number and details if required

On September 20, 2014, the RevDex.com received a complaint about LivingSocial from *** ***, Revdex.com Case Number
***LivingSocial received the complaint on September 22, ***
***
sent a complaint via the Revdex.com regarding LivingSocial because
she purchased a voucher for a driving experience with *** *** *** for
her son, scheduled for September 13, She claims she received pages of
disclosures the day before the event and wanted to review them with legal
counsel prior to signing them*** *** is requesting a refund for the
remaining voucher on her account since her son didn’t attend the event as
scheduled
LivingSocial apologizes for any concerns *** *** had with completing the waivers required by *** *** ***This experience
is specifically for the participant to operate a motor vehicle, classified as a
“Supercar”, that is owned by *** *** ***It is standard business
practice for waivers of liability be completed to attend these types of events
LivingSocial was able to confirm that *** *** *** provides participants with the required disclosures and waivers
at the time the reservation is completed on their websiteThis is to ensure the
participants have ample time to review the terms and conditions associated with
partaking in the experience*** *** *** has confirmed that the reservation
for *** ***’s son was completed on June 16, and the waivers were sent with
the reservation confirmation, to the email address provided at the time of
registrationThese disclosures are also available directly through *** *** ***’s website
*** *** contacted LivingSocial on September
14, to request a refund for her vouchers since her son wasn’t able to
attend due to concerns with the disclosuresAt the time of *** ***’s
request, only one of her two vouchers had been marked as redeemed by *** *** *** because there was a reservation associated with this redeemed voucher
Although these vouchers were non-refundable, LivingSocial provided *** ***
with a courtesy refund to the method of payment for the unused voucherSince a
reservation was made using her son’s voucher, and wasn’t canceled within *** *** ***’s cancellation policy, LivingSocial is denying *** ***’s
request for a refund of her redeemed voucher
We hope that this resolves *** ***'s
issue
Best Regards,
Sarah

On July 31, the Revdex.com received a complaint about LivingSocial from *** ***, Revdex.com Case Number ***LivingSocial received the complaint on August 1, *** *** sent a complaint via the Revdex.com regarding LivingSocial because she would like a credit
card refund for her *** ***ion voucher.
*** *** contacted LivingSocial directly on July 28, regarding her defective productsWe reviewed *** ***’s request and apologized for the inconvenienceBecause of *** ***’s specific situation, as a courtesy, LivingSocial has refunded *** *** in the form of LivingSocial Deal Bucks on July 31, No further compensation may be issued at this timeInquiries regarding the quality of a product must be directed towards the merchant directly.
We hope that this resolves ***'s issue.
Best Regards,
Chelsea

On January 31, 2015, the Revdex.com received a
complaint about LivingSocial from *** ***, Revdex.com Case Number ***
LivingSocial received the rejection of our February 5, response on
February 11, *** *** rejected LivingSocial's response via the RevDex.com because he has not received his refund of $
LivingSocial apologizes for any confusion regarding this
matterWe have verified that a refund o
$was refunded to the card ending and a refund of $to
the card ending ***This is a total refund of $If *** *** has
question on his refund, we will be happy to answer themHe can contact
LivingSocial at ***
We hope that this resolves *** ***'s issue.
Best Regards,
Sarah

A merchant that promoted a deal through Living Social damaged our stainless steel appliances I called Living Social twice and asked that a customer service manager contact me They refused to call me They said that they don't care Once the voucher is used it doesn't matter any more The merchant claimed to be a Revdex.com Accredited business on the Living Social website, however they are not The company should protect the consumer against bad businesses At the very least they should investigate the matter and talk with the merchant to assure this doesn't happen to other customers We expect some financial restitution for this damage We don't feel like we should have to take it to small claims court on our own without the backing of Living Social The Customer Service representative, Christa was horrible and Caitlyn the manager wouldn't even return my phone call I waited on the phone twice for minutes!

On August 29, 2016, the Revdex.com received a complaint about LivingSocial from
arial, sans-serif background-">*** ***, Case Number ***LivingSocial received the complaint on August 29, Ms*** sent a complaint via the Revdex.com regarding LivingSocial because she was charged additional fees at redemptionLivingSocial apologizes for the experience that Ms*** had with this dealWe are unable to compensate for these charges, as LivingSocial did not Ms***Any additonal fees charged by the merchant would have to be taken up between the merchant and consumer directlyWe encourage Ms*** to contact the merchant for this deal to see if they will compensate for the additional fees. LivingSocial is happy to assist Ms*** with any difficulties she may encounter since she is valuable consumer to us
We hope this resolves Ms***'s issueBest regards,
Tayler H***

On July 2, 2014, the Revdex.com
received a complaint about LivingSocial from *** ***, Revdex.com Case Number ***
LivingSocial received the complaint on July 3, ***
sent a complaint
via the Revdex.com regarding LivingSocial because on June 20, 2014,
*** purchased a voucher on our website for * *** *** for a Bluetooth stereo
speaker, in the amount of $*** also paid a $shipping fee directly
to * *** *** reached out to us on June 30, 2014, and stated that
she received a damaged product and would like to return it to get a full refund
for the voucher and for the shipping fee
LivingSocial apologizes for the damaged
product that *** receivedOur records indicate that *** has been
issued a refund in the amount of $to her credit card ending in for the
full amount of the voucherWe have also issued *** courtesy Deal
Bucks to her LivingSocial account for the inconvenienceThese Deal Bucks will
remain active for one year and apply to most LivingSocial purchases, unless otherwise
stated in the fine printWe understand that *** would like the $
shipping fee refunded to her credit card, but as we are not the ones who
received the payment for the shipping fee we’re unable to provide a credit card
refund for the shipping charge
We hope that this resolves ***'s issue
Best Regards,
***

On June 7, 2014, the Revdex.com
received a complaint about LivingSocial from *** ***, Revdex.com Case Number ***
LivingSocial received the complaint on June 14, **
*** sent a
complaint via the Revdex.com regarding LivingSocial because on
April 6, 2014, *** purchased a voucher for YourDealsFriend, for a Car
Safety Video Recorder & Camera for $35, but never received the itemWe
have reviewed ***’s request and were able to verify that he contacted
us on June 6, 2014, and was refunded $to his credit card ending in and
given courtesy Deal Bucks to use towards another LivingSocial deal due to
the fact his order had not been received
We hope that this resolves ***'s
issue
Best Regards,
***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Living Social reached out to me via telephone and matter has been addressed
Regards,
*** ***