LivingSocial, Inc

I purchased a C*** membership voucher from LivingSocial.com July 1st After purchasing, I was given a voucher number that I needed to enter at the S*** *** website, which would initiate my new membership I have tried multiple times to redeem the voucher, but I receive an error claiming my there was a problem with my voucher number and that I should call LivingSocial at When I called the first time, I spoke with a representative who said the company was aware of the problem and that I would receive a new voucher number in - hours at the email address listed in my account This was over a week ago and I still haven't received a new voucher number I've checked my spam mailbox as well, and I haven't missed any messages from LivingSocial I've tried calling multiple times since then, but cannot get through to a representative I've spent $on this voucher, which is apparently useless The company has done nothing to fix the problem Their fine print indicates that there are no refunds for this purchase All I'm looking for is a solution to this problem That is, a valid voucher It's an easy process in my mind I give them money, they give me what they advertised

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:It seems Living social fails to understand and disregards the fact that only one of the vouchers they sold me only covered the cost of one class cost however the second one did not Does this even make sense? It is really obvious that as a result of my purchase of these vouchers I purchased from living social only covered the cost of one class and fell $short of the same exact classIt doesn't take a great deal of math to figure these numbersClass #$155, voucher #from living social paid $for this class Class #$155, voucher #living social voucher #paid ONLY $145, meaning the voucher DID NOT pay for the exact same classThis is clearly obsurd that both vouchers do not have the same valueIt is pointless to discuss this matter further with living social as the integrity of this company is disheartening based on my experience with living social
For the record, if it isn't already obvious, living social has failed in resolving this issue I've purchased these same vouchers from another online company similar to living social and never had this issue at all I just want other people to know and beware of the practices of this company with their customers so that they can make an informed decision in deciding to do business with living social based on my experience.
Regards,
*** *** Note for Revdex.com, I do not wish to proceed further with this complaint and hope that another person will not have to repeat my experience

On December 1, 2016, the Revdex.com received a complaint about LivingSocial from *** * ***, Revdex.com Case Number ***LivingSocial received the complaint on December 2, Ms*** sent a complaint via the Revdex.com regarding LivingSocial because Ms***
would like to receive her refund for her unused voucher, expired voucher. LivingSocial apologizes for the experience that Ms*** had with this dealWe reviewed the documents that Ms*** had submitted to LivingSocialThe refund policy is seven days to receive the refund back to the original form of payment, if the refund was initiated after the first seven days from the date of purchase Deal Bucks would be givenBased on the documents Ms*** submitted, contact with the merchant was made after the first sevens days from the date of purchaseThe only refund that this voucher is eligible for is a Deal Buck refundWe have issued a refund in the amount of $in Deal BucksDeal Bucks are in Ms***' LivingSocial account and they have no expiration date and can be applied to almost any deal We hope that this resolves Ms***' issue. Best Regards, Lillian B***

I brought Upgraded Bluetooth Fitness Tracker Bracelet from Living socialI received the item by mail after daysWhen I receive the item, the package was open and the item was defectiveIt is breaking the connection between the phone and unit, reporting wrong steps and dataI tried to contact Living Social, there is only one phone number to contact them, no email or contact page other than phone number for customer serviceWhen I called them for the refund, the waiting time is minutes and I was on minutes on waiting, nobody answeredOn this product page, they are stating that you can refund the project with in daysUnfortunately, I could not find any option to add voucher in my account to refund this productI am happy to provide order number and details if required

I am a merchant with a coupon currently posted on their website for Hypnotherapy servicesI emailed Living Social numerous times with no response asking them to delete my deal and close my account and no one has gotten back to meit's been over a month noI tried calling the phone number they have displayed on their website, but the number doesn't work"please check the number and dial again" is the standard message I get

I purchased a voucher from Livingsocial and activated it the same day purchased There was a problem with my order after I submitted it so I called and emailed the company After being on hold for extended periods of time, I hung up and continued to email regarding my ortder My
order was placed on Dec 8, and was supposed to be received before Christmas I contacted Livingsocial several times and was told that the company will not respond to them either, but they will not refund my money So, I was sold a product that was never delivered to me and I am out $ I would like a refund

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

On August 29, the Revdex.com received a complaint about LivingSocial from
black">*** ***, Case Number ***LivingSocial received the complaint on August 29, Mr*** sent a complaint via the Revdex.com regarding LivingSocial because we won’t process a refund when the merchant has gone out of businessLivingSocial apologizes for the experience that Mr*** had with this dealWe are unable to issue a refund for this purchase since the voucher is expiredOnce vouchers expire, LivingSocial no loner serves as an agent for that merchantWe understand the merchant for this purchase has gone out of businessUnfortunately, since the voucher is expired, Mr*** has forfeited his vouchers. LivingSocial is happy to assist Mr*** with any difficulties he may encounter since he is valuable consumer to us
We hope this resolves Mr***'s issueBest regards,
Tayler H***

On August 8, 2014, the Revdex.com received a complaint about LivingSocial from *** ***, Revdex.com Case Number ***LivingSocial received the complaint on August 10, *** *** sent a complaint via the RevDex.com regarding LivingSocial because of the *** *** *** *** deal*** *** claims of feeling misled by the title of deal, specifically the *** service
After carefully reviewing *** ***'s claim, LivingSocial is certain the contents of the promoted deal, including it's title of services are accurately portrayed and correctly labeled for the consumer to select the appropriate service.
We hope that this resolves *** ***'s issue. Best Regards, Peter

On April 21, 2014, the Revdex.com received a complaint about LivingSocial from *** ***, Revdex.com Case Number ***LivingSocial received the complaint on April 27, *** sent a complaint via the Revdex.com regarding LivingSocial because of a claimed
transaction that had not been discovered in multiple interactions with LivingSocial personnel.
LivingSocial has reached out to the consumer via phone this afternoon April 29, After thorough investigation of the consumers claim regarding a recent transaction taken place, the consumer admittedly confirmed the transaction is associated with a separate online companyWith this discovery made by the consumer, LivingSocial has confirmed the issue resolved and the consumer aware the claimed transaction in question not associated with LivingSocial.
We hope that this resolves ***'s issue.
Best regards,
***
LivingSocial

On February 3, 2016, the Revdex.com received a complaint about LivingSocial from *** ***, Revdex.com Case Number ***LivingSocial received the complaint on February 3, *** *** sent a complaint via the Revdex.com regarding LivingSocial because she purchased a
deal for *** *** *** *** *** * *** on February 3, The voucher she received was expired and she is requesting a refund.
LivingSocial apologizes for any frustration, *** *** contacted us on February 3, 2016, and was able to speak with a consumer services representative regarding this matterWe have escalated this to our Merchant Services team who is investigating it nowWe will contact *** *** back once we have a resolution.
We hope that this resolves *** ***'s issue
Best Regards,
Patrick

I purchase a power washing service from living socialI tried setting up the appointment with the merchant over the phone but no one returns the callI noticed that I could set up the appointment online so I did, but the company was a no showI called living social for a refund as I couldn't contact the merchant but all they could tell me is I could get a refund as a deal voucher I need a credit refund so I could get the power washing done at my houseI don't need a voucher to use for anything elseI need my credit back so I could use my money to what I intended to use it for

On August 23, 2016, the Revdex.com received a complaint about LivingSocial from
black">*** ***, Case Number ***LivingSocial received the complaint on August 24, Ms*** sent a complaint via the Revdex.com regarding LivingSocial because she has not received all services included in the Sam's Club Membership dealLivingSocial apologizes for the experience that Ms*** had with this dealOur records indicate that there was a a decline when making this purchaseIf Ms*** was charged partially, the charge should have fallen offMs. *** may have not received the e-gift card because of the failure of purchaseLivingSocial is happy to assist Ms*** with any difficulties she may encounter since she is valuable consumer to us
We hope this resolves Ms***'s issueBest regards,
Tayler H***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: There is no reason this can't be refundedI had to move unexpectedly and will not even be in the state when the event occursI should not have to pay for tickets I can't use due to circumstances out of my control
Regards,
*** ***

I hope this gets through! In the last two days I've called the corporate office times and sat on hold for over two hoursToday I finally made contact with a personAfter explaining the situation, that the merchant isn't responding to my calls, emails, or messages, I had decided to call to get my money backThis is the second time I've used your services and have had terrible experiencesThis will be the lastI called to explain the situation, and although outside of my seven day period, asking for my cash back because I no longer wish to do business through youAfter repeating herself multiple times, I asked for a supervisor, multiple timesShe denied me from speaking With a supervisorTelling me that they'll tell you the same thingI had to say I was recording the call (which I was not because I know that's not legal) and she completely flipped on meFinally, I asked again, "then can I please speak to a supervisor"After more minutes on hold she comes back to tell me her supervisor is busy and she doesn't know when she will contact meAre you kidding? I've wasted over two hours on the phone trying to contact someone from your office and I finally do and they're the rudest CSR I've EVER spoken toI just need my money back because I will not be using your site, especially after my terrible experience this afternoonIf someone can please contact me to help me, it would be so appreciatedNo one has EVER called me backBeen over two weeks

On March 24,
the Revdex.com received a complaint about LivingSocial from *** ***, Revdex.com Case Number ***
ginger_software_uiphraseguid="7010804e-14bf-4e8c-9014-03a9577e99c5" class="GINGER_SOFTWARE_mark">LivingSocial
received the complaint on March 30, *** *** sent a complaint via the
Revdex.com regarding LivingSocial because she requests a refund due
to the merchant being closed
We’re sorry for the inconvenience this has caused *** ***We have confirmed that *** *** was refunded on March 24, for the amount of Deal Bucks, a credit towards LivingSocialWe hope this resolves *** ***'s issue
Best
regards,
Teré

On November 17, 2016, the Revdex.com received a rejected complaint about LivingSocial from *** ***, Case Number ***Ms*** sent a complaint via the Revdex.com regarding LivingSocial because the refund policy on her voucher differs from the refund policy on LivingSocial's voucher.LivingSocial apologizes for the experience that Ms*** had with this dealMs*** has been refunded $to her credit card ending in *** Our records indicate that we have provided resolutions to all her requests according to our policiesLivingSocial is happy to assist Ms*** with any difficulties she may encounter since she is valuable consumer to us We hope this resolves Ms***'s issue.Best regards,Lillian B***

On December 6, 2016, the Revdex.com received a complaint about LivingSocial from *** * ***, Case Number ***LivingSocial received the complaint on December 7, Ms*** sent a complaint via the Revdex.com regarding LivingSocial because we won’t process a
refund when her voucher is expired.LivingSocial apologizes for the experience that Ms*** had with this dealWe are unable to process any type of refund for this voucher as it has expiredHowever, if Ms*** has any emails or documentation showing she contacted the merchant, we will be able to issue a refund If the document shows communication with the merchant within the first seven days of purchase, we will be able to issue a refund back to the original form of paymentIf documentation shows communication after those seven days, we can issue a Deal Buck refundIf Ms*** is interested in sending documents, she can send it to [email protected] this email she will need to include the numbers *** in the subject lineOnce we receive that documentation, we will be happy to issue a refund. Our records indicate that we have provided resolutions to all her requests according to our policiesLivingSocial is happy to assist Ms*** with any difficulties she may encounter since she is valuable consumer to us We hope this resolves Ms***'s issue. Lillian B***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
The issue has still yet to be resolved Living social failed to mention that the two vouchers I purchased from their site should cover for the cost of two classes Instead the two vouchers I paid for only covered one class fully, and only covered a partial cost for the second class Please note both classes were exactly the same in terms of the type of class and its cost I have a receipt that clearly states in black and white that the two vouchers that I paid in full for from living social did not completely cover for the cost of the two classes I had registered for I understand that taxes and gratuity are separate and should be noted clearly in the receipt and it was not To this day, Livingsocial has only credited me with half the extra cost I had to pay in order to register for these two classes, in the form of a credit as "deal bucks." Meaning, the money will be reinvested in a company that doesn't support their customers or the products they choose to sell on their site Quite honestly, I'd like to have a full refund back to my credit card and not have to deal with this company ever again
Regards,
*** **

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
It is untrueI have called *** *** every week asking if there is an available weekend I can use my voucherEvery single week they tell me noIf Living Social is able to book me a weekend I'm happy to go any weekendBut, I have been met with a resounding "no" every time I have triedLiving Social has said that the "paid amount" can be used and that is the reason for the denial of my refundBut, the voucher was for a Friday and SaturdayThe regular price is twice the amount of the voucher and there is a several day minimumNot to mention they claim to have no weekend availability until October
Regards,
*** ***