LivingSocial, Inc

I purchased a C*** membership voucher from LivingSocial.com July 1st After purchasing, I was given a voucher number that I needed to enter at the S*** *** website, which would initiate my new membership I have tried multiple times to redeem the voucher, but I receive an error claiming my there was a problem with my voucher number and that I should call LivingSocial at When I called the first time, I spoke with a representative who said the company was aware of the problem and that I would receive a new voucher number in - hours at the email address listed in my account This was over a week ago and I still haven't received a new voucher number I've checked my spam mailbox as well, and I haven't missed any messages from LivingSocial I've tried calling multiple times since then, but cannot get through to a representative I've spent $on this voucher, which is apparently useless The company has done nothing to fix the problem Their fine print indicates that there are no refunds for this purchase All I'm looking for is a solution to this problem That is, a valid voucher It's an easy process in my mind I give them money, they give me what they advertised

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:It seems Living social fails to understand and disregards the fact that only one of the vouchers they sold me only covered the cost of one class cost however the second one did not Does this even make sense? It is really obvious that as a result of my purchase of these vouchers I purchased from living social only covered the cost of one class and fell $short of the same exact classIt doesn't take a great deal of math to figure these numbersClass #$155, voucher #from living social paid $for this class Class #$155, voucher #living social voucher #paid ONLY $145, meaning the voucher DID NOT pay for the exact same classThis is clearly obsurd that both vouchers do not have the same valueIt is pointless to discuss this matter further with living social as the integrity of this company is disheartening based on my experience with living social
For the record, if it isn't already obvious, living social has failed in resolving this issue I've purchased these same vouchers from another online company similar to living social and never had this issue at all I just want other people to know and beware of the practices of this company with their customers so that they can make an informed decision in deciding to do business with living social based on my experience.
Regards,
*** *** Note for Revdex.com, I do not wish to proceed further with this complaint and hope that another person will not have to repeat my experience

On June 7, 2014, the Revdex.com
received a complaint about LivingSocial from *** ***, Revdex.com Case Number ***
LivingSocial received the complaint on June 14, **
*** sent a
complaint via the Revdex.com regarding LivingSocial because on
April 6, 2014, *** purchased a voucher for YourDealsFriend, for a Car
Safety Video Recorder & Camera for $35, but never received the itemWe
have reviewed ***’s request and were able to verify that he contacted
us on June 6, 2014, and was refunded $to his credit card ending in and
given courtesy Deal Bucks to use towards another LivingSocial deal due to
the fact his order had not been received
We hope that this resolves ***'s
issue
Best Regards,
***

On July 2, 2014, the Revdex.com
received a complaint about LivingSocial from *** ***, Revdex.com Case Number ***
LivingSocial received the complaint on July 3, ***
sent a complaint
via the Revdex.com regarding LivingSocial because on June 20, 2014,
*** purchased a voucher on our website for * *** *** for a Bluetooth stereo
speaker, in the amount of $*** also paid a $shipping fee directly
to * *** *** reached out to us on June 30, 2014, and stated that
she received a damaged product and would like to return it to get a full refund
for the voucher and for the shipping fee
LivingSocial apologizes for the damaged
product that *** receivedOur records indicate that *** has been
issued a refund in the amount of $to her credit card ending in for the
full amount of the voucherWe have also issued *** courtesy Deal
Bucks to her LivingSocial account for the inconvenienceThese Deal Bucks will
remain active for one year and apply to most LivingSocial purchases, unless otherwise
stated in the fine printWe understand that *** would like the $
shipping fee refunded to her credit card, but as we are not the ones who
received the payment for the shipping fee we’re unable to provide a credit card
refund for the shipping charge
We hope that this resolves ***'s issue
Best Regards,
***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I am a merchant with a coupon currently posted on their website for Hypnotherapy servicesI emailed Living Social numerous times with no response asking them to delete my deal and close my account and no one has gotten back to meit's been over a month noI tried calling the phone number they have displayed on their website, but the number doesn't work"please check the number and dial again" is the standard message I get

I purchased a voucher from Livingsocial and activated it the same day purchased There was a problem with my order after I submitted it so I called and emailed the company After being on hold for extended periods of time, I hung up and continued to email regarding my ortder My
order was placed on Dec 8, and was supposed to be received before Christmas I contacted Livingsocial several times and was told that the company will not respond to them either, but they will not refund my money So, I was sold a product that was never delivered to me and I am out $ I would like a refund

On August 29, the Revdex.com received a complaint about LivingSocial from
black">*** ***, Case Number ***LivingSocial received the complaint on August 29, Mr*** sent a complaint via the Revdex.com regarding LivingSocial because we won’t process a refund when the merchant has gone out of businessLivingSocial apologizes for the experience that Mr*** had with this dealWe are unable to issue a refund for this purchase since the voucher is expiredOnce vouchers expire, LivingSocial no loner serves as an agent for that merchantWe understand the merchant for this purchase has gone out of businessUnfortunately, since the voucher is expired, Mr*** has forfeited his vouchers. LivingSocial is happy to assist Mr*** with any difficulties he may encounter since he is valuable consumer to us
We hope this resolves Mr***'s issueBest regards,
Tayler H***

On February 3, 2016, the Revdex.com received a complaint about LivingSocial from *** ***, Revdex.com Case Number ***LivingSocial received the complaint on February 3, *** *** sent a complaint via the Revdex.com regarding LivingSocial because she purchased a
deal for *** *** *** *** *** * *** on February 3, The voucher she received was expired and she is requesting a refund.
LivingSocial apologizes for any frustration, *** *** contacted us on February 3, 2016, and was able to speak with a consumer services representative regarding this matterWe have escalated this to our Merchant Services team who is investigating it nowWe will contact *** *** back once we have a resolution.
We hope that this resolves *** ***'s issue
Best Regards,
Patrick

On August 8, 2014, the Revdex.com received a complaint about LivingSocial from *** ***, Revdex.com Case Number ***LivingSocial received the complaint on August 10, *** *** sent a complaint via the RevDex.com regarding LivingSocial because of the *** *** *** *** deal*** *** claims of feeling misled by the title of deal, specifically the *** service
After carefully reviewing *** ***'s claim, LivingSocial is certain the contents of the promoted deal, including it's title of services are accurately portrayed and correctly labeled for the consumer to select the appropriate service.
We hope that this resolves *** ***'s issue. Best Regards, Peter

On April 21, 2014, the Revdex.com received a complaint about LivingSocial from *** ***, Revdex.com Case Number ***LivingSocial received the complaint on April 27, *** sent a complaint via the Revdex.com regarding LivingSocial because of a claimed
transaction that had not been discovered in multiple interactions with LivingSocial personnel.
LivingSocial has reached out to the consumer via phone this afternoon April 29, After thorough investigation of the consumers claim regarding a recent transaction taken place, the consumer admittedly confirmed the transaction is associated with a separate online companyWith this discovery made by the consumer, LivingSocial has confirmed the issue resolved and the consumer aware the claimed transaction in question not associated with LivingSocial.
We hope that this resolves ***'s issue.
Best regards,
***
LivingSocial

I purchase a power washing service from living socialI tried setting up the appointment with the merchant over the phone but no one returns the callI noticed that I could set up the appointment online so I did, but the company was a no showI called living social for a refund as I couldn't contact the merchant but all they could tell me is I could get a refund as a deal voucher I need a credit refund so I could get the power washing done at my houseI don't need a voucher to use for anything elseI need my credit back so I could use my money to what I intended to use it for

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: There is no reason this can't be refundedI had to move unexpectedly and will not even be in the state when the event occursI should not have to pay for tickets I can't use due to circumstances out of my control
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
The issue has still yet to be resolved Living social failed to mention that the two vouchers I purchased from their site should cover for the cost of two classes Instead the two vouchers I paid for only covered one class fully, and only covered a partial cost for the second class Please note both classes were exactly the same in terms of the type of class and its cost I have a receipt that clearly states in black and white that the two vouchers that I paid in full for from living social did not completely cover for the cost of the two classes I had registered for I understand that taxes and gratuity are separate and should be noted clearly in the receipt and it was not To this day, Livingsocial has only credited me with half the extra cost I had to pay in order to register for these two classes, in the form of a credit as "deal bucks." Meaning, the money will be reinvested in a company that doesn't support their customers or the products they choose to sell on their site Quite honestly, I'd like to have a full refund back to my credit card and not have to deal with this company ever again
Regards,
*** **

On August 23, 2016, the Revdex.com received a complaint about LivingSocial from
black">*** ***, Case Number ***LivingSocial received the complaint on August 24, Ms*** sent a complaint via the Revdex.com regarding LivingSocial because she has not received all services included in the Sam's Club Membership dealLivingSocial apologizes for the experience that Ms*** had with this dealOur records indicate that there was a a decline when making this purchaseIf Ms*** was charged partially, the charge should have fallen offMs. *** may have not received the e-gift card because of the failure of purchaseLivingSocial is happy to assist Ms*** with any difficulties she may encounter since she is valuable consumer to us
We hope this resolves Ms***'s issueBest regards,
Tayler H***

On July 31, 2014, the Revdex.com received a complaint about LivingSocial from *** ***, Revdex.com Case Number ***LivingSocial received the complaint on August 1, *** *** sent a complaint via the Revdex.com regarding LivingSocial because the purchase made
provided the title of *** *** *** *** * *** *** and the water park entrance was not included in the experience.
After researching the consumer's request, LivingSocial apologizes for the confusionLivingSocial is forthright in the Fine Print of the purchaseLivingSocial provided the disclosure in the Fine Print of the purchase regarding a $resort fee requirement to pay separately in order to receive water park passesDue the to Fine Print of the deal, LivingSocial will not provide a refund to *** ***.
We hope that this resolves *** ***'s issue.
Best Regards,
Peter

On November 17, 2016, the Revdex.com received a rejected complaint about LivingSocial from *** ***, Case Number ***Ms*** sent a complaint via the Revdex.com regarding LivingSocial because the refund policy on her voucher differs from the refund policy on LivingSocial's voucher.LivingSocial apologizes for the experience that Ms*** had with this dealMs*** has been refunded $to her credit card ending in *** Our records indicate that we have provided resolutions to all her requests according to our policiesLivingSocial is happy to assist Ms*** with any difficulties she may encounter since she is valuable consumer to us We hope this resolves Ms***'s issue.Best regards,Lillian B***

On December 6, 2016, the Revdex.com received a complaint about LivingSocial from *** * ***, Case Number ***LivingSocial received the complaint on December 7, Ms*** sent a complaint via the Revdex.com regarding LivingSocial because we won’t process a
refund when her voucher is expired.LivingSocial apologizes for the experience that Ms*** had with this dealWe are unable to process any type of refund for this voucher as it has expiredHowever, if Ms*** has any emails or documentation showing she contacted the merchant, we will be able to issue a refund If the document shows communication with the merchant within the first seven days of purchase, we will be able to issue a refund back to the original form of paymentIf documentation shows communication after those seven days, we can issue a Deal Buck refundIf Ms*** is interested in sending documents, she can send it to [email protected] this email she will need to include the numbers *** in the subject lineOnce we receive that documentation, we will be happy to issue a refund. Our records indicate that we have provided resolutions to all her requests according to our policiesLivingSocial is happy to assist Ms*** with any difficulties she may encounter since she is valuable consumer to us We hope this resolves Ms***'s issue. Lillian B***

On March 24,
the Revdex.com received a complaint about LivingSocial from *** ***, Revdex.com Case Number ***
ginger_software_uiphraseguid="7010804e-14bf-4e8c-9014-03a9577e99c5" class="GINGER_SOFTWARE_mark">LivingSocial
received the complaint on March 30, *** *** sent a complaint via the
Revdex.com regarding LivingSocial because she requests a refund due
to the merchant being closed
We’re sorry for the inconvenience this has caused *** ***We have confirmed that *** *** was refunded on March 24, for the amount of Deal Bucks, a credit towards LivingSocialWe hope this resolves *** ***'s issue
Best
regards,
Teré

LivingSocial received complaint #*** from
the Revdex.com on November 18, 2015, as submitted by *** *** *** alleges in her complaint that LivingSocial is unwilling to market a deal for *** ***'s business and that we will not state the reason that we will not market her deal
We respectfully disagree with the allegations in *** ***'s complaint LivingSocial has been in regular communication with *** *** regarding her deal for pole dancing classes and has been clear to *** *** that we are willing to run her deal, except that we are not willing to run the part of the deal that is specifically for "Teen Pole Dancing" classesLivingSocial is not comfortable with marketing poledancing classes for minors as it is not something that we want to market to our demographic.
Should *** *** wish to run a deal for her other pole dancing classes, we would be more than happy to work with her
Sincerely,
Elizabeth H***
Senior Counsel LivingSocial, Inc