LivingSocial, Inc

On January 4, 2015, the Revdex.com received a
complaint about LivingSocial from *** ***, Revdex.com Case Number ***
LivingSocial received the rejection of our January 6, response on January
7, *** *** rejected LivingSocial's response via the RevDex.com because she has been reaching out via email to get help with her
vouchers
LivingSocial apologizes for any confusionAt this time,
LivingSocial does not have email support*** *** can contact us during
business hours at ###-###-#### for assistance regarding her requestShe can
also visit https://help.livingsocial.com/
where she can search for information regarding how to contact LivingSocial, LivingSocial’s refund policy and
other topics
We hope that this resolves *** ***’s issue
Best regards,
Sarah

On August 8, 2014, the Revdex.com
received a complaint about LivingSocial from *** ***, Revdex.com Case Number
***LivingSocial received the rejection of our August 18, response
onAugust 20, *** *** rejected LivingSocial's response via the RevDex.com because she claims the advertising should state “Starting at
$125” since all the items aren’t priced at $
LivingSocial apologizes if *** *** feels
misled by this advertisementIt is never the intention of LivingSocial to
mislead our membersWe want to thank *** *** for her feedbackWe have sent
this information to our team so they can look further into the wording in our
future advertisements
We hope that this resolves *** ***'s
issue
Best regards,
Sarah

On January 19, 2015, the Revdex.com received a
complaint about LivingSocial from *** ***, Revdex.com Case Number ***
LivingSocial received the rejection of our January 28, response on January
29, Ms*** rejected LivingSocial's response via the RevDex.com because she is not happy with the fact LivingSocial was unable to
expedite her *** coupon order
LivingSocial
apologizes for any confusion regarding this matterWhen we run a deal with a
merchant, there are different processes put into place*** has requested
that LivingSocial handle any incoming requests we receive a certain wayThis
involves submitting an order to have the coupons resentThis process can take
up to four weeksWe are happy to hear that Ms*** was able to receive her
coupons directly from ***
We hope that this resolves Ms***'s issue
Best Regards,
Sarah

On July 22, 2014, the Revdex.com received a complaint about LivingSocial from *** *** ***, Revdex.com Case Number ***LivingSocial received the complaint on July 22, ** *** sent a complaint via the Revdex.com regarding LivingSocial because she purchased
two vouchers for *** *** on July 24, *** purchase one voucher for Three Hours of House Cleaning for $and one voucher for Window Cleaning For Windows for $The total purchase was for $*** claims the merchant, *** *** wanted an extra fee of $and this deal was not what was advertised*** is requesting a credit card refund.
LivingSocial has reviewed ***'s request and we apologize for any frustrations she may have experienced*** contacted us January 11, requesting a credit card refund because she didn't want to have her cleaning done in the middle of winter, however the vouchers were expiring on January 31, The consumer was outside of the refund policy for a credit card refund and LivingSocial offered an alternative resolution and offered *** a Deal Buck refund*** declined the offerLivingSocial has contacted *** *** and confirmed the merchant is still honoring LivingSocial vouchers. We hope that this resolves ***'s issue.
Best Regards,
***

I purchase a power washing service from living socialI tried setting up the appointment with the merchant over the phone but no one returns the callI noticed that I could set up the appointment online so I did, but the company was a no showI called living social for a refund as I couldn't contact the merchant but all they could tell me is I could get a refund as a deal voucher I need a credit refund so I could get the power washing done at my houseI don't need a voucher to use for anything elseI need my credit back so I could use my money to what I intended to use it for

On February 14, 2015, the Revdex.com received a
complaint about LivingSocial from *** ** ***, Revdex.com Case Number ***
LivingSocial received the complaint on February 19, Mr*** sent a
complaint via the Revdex.com regarding LivingSocial
because he
purchased a voucher for a remote car starter with installation from ASAP Automotive
Sound and Protection and was charged additional fees at the time of redemption
LivingSocial apologizes for any frustration regarding this
matterThe deal from ASAP Automotive Sound and Protection covers a remote car
starter with installationPer the fine print of the deal, additional fees may be
charge by ASAP Automotive if the car is equipped with keyless entry,
push-to-start, passlock anti-theft, or chipped keysIn a recent call to
LivingSocial, Mr*** advised that his key does have buttons on it, which
means they have the passlock feature As
his car is equipped with this feature, additional fees were chargedThis
information was available to Mr*** prior to purchasing the deal, and is
listed on his voucherIn general, appointments made for remote starter
installation with ASAP Automotive take approximately one hourThis is an
estimated time and may vary given the vehicle, and services performedAt this
time, LivingSocial will not be offering a refund for this deal as Mr*** has
redeemed his voucherMr*** will have to speak to ASAP Automotive to recoup
any fees that were charged directly by them
We hope that this resolves Mr***'s issue
Best Regards,
Sarah

On June 11, 2014, the Revdex.com
received a complaint about LivingSocial from *** ***, Revdex.com Case Number ***
LivingSocial received the complaint on June 14, *** sent
a complaint
via the Revdex.com regarding LivingSocial because he purchased two
vouchers from *** for a *** Shower Speaker, one which was purchased
on May 22, 2014, and the other one which was purchased on May 23, 2014, totaling
in the amount of $and Deal Bucks *** redeemed both vouchers but never
received the items*** also stated that LivingSocial needs to verify all
merchants they do business with
LivingSocial does apologize that *** hasn’t
received these itemsWe have reviewed ***’s account and we were able to
verify that *** was refunded $to his credit card ending in *** and
Deal Bucks back to his LivingSocial account to cover his original forms of payment
used towards the purchase*** was also given courtesy Deal Bucks on
his LivingSocial account for his feedback and given another courtesy Deal
Bucks for the issues with the shipment
We hope that this resolves ***'s issue
Best Regards,
***

On July 30, 2015,
the Revdex.com received a complaint about LivingSocial from ***
***, Revdex.com Case Number ***LivingSocial received the complaint on July
30, Ms*** sent a complaint via the Revdex.com regarding
LivingSocial
because she is unable to log into her account, and would like a
refund for her unused vouchers
LivingSocial apologizes for any confusionMs***’s LivingSocial account
was closed after we discovered multiple LivingSocial user accounts were
created, by Ms***, to make purchases beyond the maximum allowed for
particular deals, and to fraudulently obtain Deal Bucks through our
Refer-a-Friend programOn April 10, 2015, we sent a letter to Ms***
regarding her accountWe advised her that this activity is in violation of our
Conditions of Use, which provide for the creation of only one account per user
In accordance with LivingSocial’s terms and conditions for use, Ms***’s accounts
have been terminated and she will no longer be allowed to make purchases from
LivingSocial
We have refunded the
unused vouchers that were listed on Ms***’s accountThe vouchers were
refunded to the *** card ending in ***Credit card refunds can take three to
five business days to process, depending on the financial institutionHere is
a full list of the purchases that were refunded:
*** ***
Charlotte $The Wine Loft
$*** * ***
Passport $*** * ***
Passport $*** *** Marina $**'s $1-Year Subscription $*** ***,
Inc $*** *** *** $*** *** $*** *** $
Ms*** was refunded for eleven unused vouchers on her accountThe total
amount refunded to her credit card is $At this time, Ms***’s
LivingSocial accounts have been terminated, and will not be restored
We hope that this resolves Ms***'s issue
Best Regards,
Sarah

On January 5, 2015, the Revdex.com received a
complaint about LivingSocial from *** ***, Revdex.com Case Number ***
LivingSocial received the complaint on January 5, *** *** sent a
complaint via the Revdex.com regarding LivingSocial
because she
ordered four ***-certified ten-foot cables from *** *** and has not received
them yet
LivingSocial apologizes for any frustration caused by this
matter. LivingSocial’s Merchant Services
team is actively looking into the status of *** ***’s orderIt normally
takes three to five business days to get a resolutionIn this case, this has
been delayed by the holiday weekendLivingSocial sent an email on January 5,
to let *** *** know we are still investigating this matter*** ***
will receive an email with the status of her order as soon as *** *** provides
us with the information
We hope that this resolves *** ***'s issue
Best Regards,
Sarah

Disclosures should have been made PRIOR to purchase
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

On July 14, 2015,
the Revdex.com received a complaint about LivingSocial from
*** ***, Revdex.com Case Number ***
LivingSocial received the rejection of our July 30, response on July 30,
*** *** rejected LivingSocial's response via the RevDex.com because she would like a refund of $that was paid to *** *** of
Silicon Valley, and would like more information regarding the merchant
*** *** purchased her voucher for *** *** of Silicon Valley on July 1,
She redeemed her voucher with the merchant on July 13, On July 13,
2015, the merchant provided the services listed on the voucher to *** ***
She was not happy with the work completed and the fact she was charged $by
the merchant, so she called LivingSocial, on July 13, 2015, to provide her
feedbackAt this time, LivingSocial provided a full credit card refund of
$to the card ending in ***On July 15, 2015, LivingSocial called *** *** and offered a credit of Deal Bucks, as we understand the situation
has been frustratingAfter accepting the Deal Bucks offer, *** *** was
credited a total of Deal Bucks on July 15, *** *** has
requested information regarding the merchant’s physical addressLivingSocial
is only able to provide information that is public facingWe will not be
providing a physical address for the merchant, as they are a mobile detailing
company and do not have a store front locationThe merchant’s name is *** *** of Silicon ValleyThey can be contacted at ***@***.net or
call ###-###-####Their web address is http://***At
this time, *** *** of Silicon Valley has fulfilled the services listed on
the voucher purchased by *** ***LivingSocial will not be offering a refund
of the $paid to *** *** of Silicon Valley as this is money paid
directly to the merchant*** *** was issued the credit of Deal Bucks to
her account and a credit card refund of $
We hope that this resolves *** ***'s issue
Best Regards,
Sarah

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
The business listed with living social and I'm unable to contact the business for a refundLiving social needs to make good on its obligations
Regards,
*** ***

On April 4, 2014, the Revdex.com received a complaint
about LivingSocial from *** ***, Revdex.com Case Number ***
LivingSocial received the rejection of our April 8, response on April 8,
*** rejected LivingSocial’s response via the RevDex.com because she believes she has met the requirements to be eligible for our Me+promotionShe is requesting a refund.
We’re
really sorry for the confusion this has caused ***We have checked
her account, along with all of her referrals for this purchase We are not able to process a refund for her purchase as her
request is not within policyAccording to the Me+promotion requirements
published on our website, three separate individuals have to each purchase the deal through **
***’s referral linkIf that happens, hers is freeWe have confirmed the
third individual attempted to purchase, but their payment was not successful,
or resolvedWe're unable to fufill ***'s request
We hope that this resolves ***’s issue
Best regards,
***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I appreciate LivingSocial's willingness to work with me towards a resolution I want to state that my dissatisfaction during this process has been with the company *** I want to thank LivingSocial for putting an end to this frustration Because of this, I feel comfortable continuing to purchase from LivingSocial, although I will no longer do business with ***
Regards,
*** ***

On August 18, 2016, the Revdex.com received a complaint about LivingSocial from
"">*** ***, Case Number ***LivingSocial received the complaint on August 18, Mr*** sent a complaint via the Revdex.com regarding LivingSocial because we won’t process a refund when the voucher is expiredLivingSocial apologizes for the experience that Mr*** had with this dealWe are unable to issue a refund for this purchase since the voucher is expiredOnce vouchers expire, any compensation is done between the merchant and consumer directlyWe encourage Mr*** to use his $paid value with the merchantLivingSocial is happy to assist Mr*** with any difficulties he may encounter since he is valuable consumer to us
We hope this resolves Mr***'s issueBest regards,
Tayler H***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

On July 17, 2014, the Revdex.com received a complaint about LivingSocial from *** ***, Revdex.com Case Number
"">***LivingSocial received the rejection of our July 17, response on the same date*** *** rejected LivingSocial's response via the Revdex.com as a result of the funds that were not received.
After thorough research performed by the staff here at LivingSocial, we've found the refund successfully allocated to *** in the amount of $on May 28, The funds were returned to the *** credit card ending in ***At this point we suggest for the consumer to consult with their financial institution in order to recoup the funds.
We hope that this resolves *** ***'s issue.
Best regards, Peter

On July 2, 2014, the Revdex.com received a
complaint about LivingSocial from *** ***, Revdex.com Case Number ***LivingSocial received the complaint on July 3,
*** sent a complaint via the Revdex.com regarding
LivingSocial because he
purchased a voucher for *** *** Cleaning Services
on February 20, for $and has not been able to contact the company to
schedule an appointment*** contacted LivingSocial via email on June
19, and was sent a response on June 20, 2014, which confirmed that *** *** Cleaning Services was able to be contacted at the number listed on the
voucherLivingSocial received a response from *** on June 30, to
inform us that he still wasn’t able to get in touch with this companyAfter
further investigation, we were able to confirm ***’s difficulty reaching
the merchant, so we have processed a full credit card refund of $to **
***’s card ending in ***
We hope this resolves ***’s issue
Best regards,
***

On March 9, 2015, the Revdex.com received a
complaint about LivingSocial from *** ***, Revdex.com Case Number ***
LivingSocial received the complaint on March 13, Ms*** sent a
complaint via the Revdex.com regarding LivingSocial because
she was
not satisfied with the quality of the calendars she received from ***
She is requesting a full refund for the vouchers that were purchased
LivingSocial apologizes for any frustration regarding this
matterWe do not show that Ms*** has reached out to us for assistance
LivingSocial is happy to look into this matterIn order to best assist her, we
request that Ms*** give LivingSocial a call at ###-###-####Please note,
that LivingSocial no longer has email supportWe are unable to assist in the
matter until Ms*** contacts usFrom there, LivingSocial can investigate
the matter, and provide a resolutionAt this time, no refund will be provided
as Ms*** has redeemed the vouchers We suggest Ms*** gives LivingSocial a
call at ###-###-#### as we are happy to look into this matter for her
We hope that this resolves Ms***'s issue
Best Regards,
Sarah