LivingSocial, Inc

Review: I purchased a voucher from Living Social for a Deep Tissue Massage which cost $49. Living Social has a practice of not telling upfront what you're about to get into. Being that this was my first purchase with this merchant I had no idea they were going to act the way they did. Several days after I received a voucher that I could use at a local business named [redacted]. It was extremely frustrating just trying to schedule my appointment from the get go. I eventually was able to set it up for February 15 of 2013. The day before my massage I received a text message on my personal phone reminding me of my appointment. I replied that I would be there the next day. The next morning I woke up feeling awfully sick and realized I have come down with the flu so I sent a text back right away advising [redacted] that I didn't want to get anyone sick with the flu and my desire to postpone. No one got back to me so I sent a second text message. I then received a reply indicating that they could schedule my massage for later in March but never heard from the business again. At this point frustrated with the whole thing I decided to get in touch with Living Social. They suggested I contact the merchant and provided me with email, phone, and address of [redacted]. I replied to Living Social indicating that I had already been in contact with the merchant but had not been able to re- schedule my massage. This time I sent an email to [redacted] and the replied saying that I waited too long to tell them I wasn't feeling good, therefore I needed to pay a fee $29 in order to reschedule. That's when I again contacted Living Social but they said there is nothing they can do. To this day I haven't been able to use the said voucher and refuse to pay extra for something I wasn't timely advised. If I didn't use the voucher why should I get reimbursement. I hate to give money away to businesses that don't deserve it.Desired Settlement: I want Living Social to refund my credit card for the $49 I spent on this voucher no questions asked. I will not use their services ever again. I feel this voucher is hanging somewhere in the air and the money should be returned to the righteous owner. Thanks!

Business

Response:

On March 22, 2013, the Revdex.com received a complaint about LivingSocial from [redacted] , Revdex.com Case Number [redacted] LivingSocial received the complaint on March 24, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because he requested a refund for his voucher for [redacted] and his request was denied.

Because [redacted] initially violated the merchant’s cancellation policy and the voucher has since expired, LivingSocial is unable to process any type of refund. However, the merchant has communicated with [redacted] and will still allow him to use his voucher for the amount he originally paid. He can schedule an appointment with [redacted] by calling [redacted].

We hope that this resolves [redacted]'s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: Living Social did not indicate about this suppose cancellation policy before I made the purchase, therefore not making me aware of it. I otherwise would not have purchased the voucher.

Regards,

Business

Response:

On March 22, 2013, the RevDex.com received a complaint about LivingSocial from [redacted], Revdex.com

Case Number [redacted]. LivingSocial received the rejection of our March 26, 2013

response on March 27, 2013. [redacted] rejected LivingSocial’s response via the

Revdex.com because he states he did not know about a cancellation

policy and he would like a refund.

We’re sorry for any confusion. [redacted]’s voucher specifies, “Merchant

cancellation/re-scheduling policy of 24 hours applies; voucher subject to

forfeiture.” Therefore, because [redacted] attempted to cancel the morning of

his appointment, he was in violation of the merchant’s 24 hour cancellation

policy. The voucher could be considered forfeited, however, the merchant is

still allowing [redacted] to use his voucher for its paid value. Because the

voucher is expired, it is worth the $49 he paid for it towards services with

the merchant at the merchant’s normal prices. This means he will likely have to

pay an additional charge, but the merchant will still accept the voucher

despite [redacted] violating the merchant’s cancellation policy.

We hope that this resolves [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: I have purchased a voucher from LivingSocial.

The vendor accidentally marked the voucher as used although I have not used it.

When I requested assistance and info from LivingSocial, I was informed that they will not contact the merchant nor refund the purchase.

LivingSocial requested that I will contact the vendor myself.

I have tried contacting the vendor repeatedly with no success and advise LivingSocial that the vendor is unresponsive.

I requested again that LivingSocial will contact the vendor to correct the matter on a service they sold me or refund the purchase.

I have not received a response to my request, and LivingSocial has disregarded all further communications from me.Desired Settlement: I am under no obligation to correct the matter on behalf of the company that provides a service or a product.

I have extended every possible courtesy to LivingSocial but was faced with poor customer service at best.

I now request a full refund for the voucher.

Business

Response:

On February 28, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on March

5, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because [redacted] purchased a voucher for a three-hour zip-line

package for two from [redacted] at [redacted] on June 26, 2012

for $40. [redacted] is requesting a refund because the merchant marked the

voucher as redeemed but [redacted] states the voucher was not used and the

merchant was not reachable to get the issue corrected.

LivingSocial apologizes

for the difficulty that was experienced. Per LivingSocial’s terms

(livingsocial.com/terms), a refund may only be issued within seven days of

purchase or if the merchant has gone out of business. The voucher expired on

November 2, 2012, but [redacted] still had the ability to use the voucher for

its paid value with the merchant. The merchant is able to unredeem the voucher

and investigate the confusion, however, [redacted] indicated they were not

responsive. As a courtesy outside of policy, the purchase has been refunded in

Deal Bucks as a credit to [redacted]’s LivingSocial account. This credit may be

used toward future purchases.

We hope that this

resolves [redacted]'s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I have purchased a specific service from LivingSocial, not the right to purchase future goods and/or services.

As this specific voucher was rendered useless due to no fault of my own, my initial request for a full refund stands.

Review: I bought a voucher for lessons with a golf instructor. However the golf instructor and I are unable to agree on a time to set up an appointment for me to redeem the voucher to receive the lesson. The instructor constantly changes the appointment time and chooses the location to his liking/convenience even though the deal [redacted] states "He'll travel to the venue of your choice anywhere in Queens or Nassau County." Basically I paid for a service that cannot be provided and LivingSocial's response is basically suck it up and use it or give the voucher to someone else who can.Desired Settlement: I would like a full refund since I paid for services that cannot be provided to me.

Business

Response:

On June 11, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on June 15, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because [redacted] is unable to schedule an available time to redeem his voucher.

Review: Livingsocial had a deal for classes at [redacted], $19 for $70 worth of classes. It did not say it was for new members only. [redacted] has classes that you still need to pay for as a member. I thought I was getting those classes with this offer. But what they were really offering was for non-members to take some member only classes. I called [redacted] to schedule a class and they said this offer was not for the member only paid classes. They had told Livingsocial that this was for new members only. Living social says I should've assumed it was for new members only. There's nothing on the offer that said that so how could I assume?Desired Settlement: I want my living social account credit back the 3 vouchers I purchased.

Business

Response:

On June 17, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on June 17, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because of a purchase made on April 29, 2013 in the amount of $57 for [redacted] would like a refund because she believes the voucher is only applicable for new customers at the merchant location.

Review: I purchased a deal on Living Social for a Keratin Hair treatment. The value of the deal was listed at $200 and they were selling it for $99. 50% off.

When I was leaving the salon, I saw on the wall the price for this exact service I got was only $150..which is only 33%!

I emailed Living Social immediately and their reply was simply 'sorry, we rely on our retailers to tell us the correct price'. Basically telling me they do not verify that it is correct. I emailed them back and said that is fraudulent false advertising because Living Social profits from that lie!

So they contacted the salon and had us correspond via e-mail thru them. The salon said the $150 is the starting price and they charge more for long hair. I guess they forgot that they said that same exact thing in the deal!

So I get an e-mail from living social saying 'we hope we resolved your issue'. I e-mailed them back stating no, this is still a problem and I was taking it to Revdex.com. I was also contacted via twitter because I tweeted about this and they said they would look into. Havent heard back in over a week. I disputed it also with my credit card.

The deal advertised 50% off

I only rec'd 33% off

They are taking no responsibility for what they are advertising which makes me question is ANY of the deals are true.Desired Settlement: 1. I want Living Social to start taking responsibility for what they advertise. They should not be allowed to advertise false prices.

2. I want an apology & them to admit they are wrong

3. I want a full refund because at $150 & the fact that they lied I DO NOT believe that this salon used the correct product in my hair since the standard price for this service in my area is $250

Business

Response:

On July 24, 2013, the

Revdex.com received a complaint about LivingSocial from [redacted],

Revdex.com Case Number [redacted]. LivingSocial received the complaint on July 24,

2013. **. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she purchased a voucher for [redacted] Keratin treatment from

[redacted] on July 2, 2013 for $89. She is requesting a refund

because she states that the merchant performs the service for $150 and not the

$200 that was advertised on the LivingSocial deal page.

LivingSocial

apologizes for any difficulty that **. [redacted] has experienced. We have contacted

the merchant and confirmed that the [redacted] Keratin treatment starts at $200.

**. [redacted] did receive the discount advertised by LivingSocial. Per LivingSocial’s

terms (livingsocial.com/terms), a refund may only be processed for an

unredeemed voucher within seven days of purchase or if the merchant has gone

out of business. **. [redacted]’s request is outside of the refund policy. She

redeemed the voucher and the services were rendered. Also, she stated she has

already disputed the charge with her financial institution. Therefore, she will

have to await the result of that dispute, as LivingSocial cannot issue a refund

for a voucher that was used. **. [redacted] did email LivingSocial while she was at

the salon and she expressed dissatisfaction with the service she was receiving

there. Due to this experience, LivingSocial has issued 20 Deal Bucks to her

LivingSocial account as a credit toward future purchases.

We hope that this

resolves **. [redacted]'s issue.

Best regards,

Review: ordered two throw blankets off of livingsocial.com and received two vouchers. Used the vouchers for the two throws. One of the two throws was never delivered to our home. They were shipped [redacted] at different times. One was received and the other wasn't. Both Livingsocial.com and [redacted].com say [redacted] delivered it but we never got it. We have sent email upon email with no results. We are very disappointed in this company. All we want is our other throw or our money back on the second throw.Desired Settlement: deliver throw or refund money.

Business

Response:

On February 23, 2014,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on

March 7, 2014. [redacted] sent a complaint via the Revdex.com

regarding LivingSocial because he never received the second blanket that he

ordered from [redacted].

LivingSocial apologizes

for the inconvenience that **. [redacted] experienced with this deal. A refund

in the amount of $30 has been processed back to the card originally used for

this purchase. To make up for the shipping, 10 Deal Bucks have also been

credited to **. [redacted]’s account. These Deal Bucks will automatically be

applied to **. [redacted]’s next purchase, unless restricted in the Fine Print

of the deal.

We hope that this

resolves **. [redacted]’s issue.

Best regards,

Review: We have run 3 featured "daily deals" with LivingSocial. Even though we had problems in the past, we agreed to engage with Living Social for another daily deal. What Living Social promised verbally: "The exact same deal as last time". We negotiated further with financial terms (which they did honor) and that the day that our deal was to run would not be a weekend day.

Not only did the deal not match what was verbally promised to both business owners on several occasions. The deal was not a daily deal at all, but a new product that we had never heard of before, ran on a Sunday, and was setup to continue run for a whooping 60 days. Nothing about this deal resembles any deal that we had ever engaged in with Living Social. We were coerced into engaging again with this company, and then the agreement that we were left with had no resemblance to any of our verbal discussions.

To top it off, when we finally located the ad, it was for a price never even discussed. We were shocked. Several attempts to reach the sales and management team were unsuccessful. Finally, days after ignoring our communications, Living Social responded to us and gave us an ultimatum: "use this new deal or get dropped". We had no choice but to have them remove the advertisement. We have lost a lot of time, money and business opportunity with this blatant bait-n-switch from Living Social.daily featuredDesired Settlement: We were promised the "same, exact terms as our last deal". Living Social owes us the same featured "daily deal" that we were promised.

Business

Response:

Dear **. [redacted],

Review: I have ordered several 'deals' through Living Social's Website. The last 2 deals I have purchased have both been falsely represented. The first deal was a Valentine's Day Dinner and Sunset Cruise for $189. It rained on Valentine's Day and the cruise was cancelled. Nothing was put in place of the cruise. The music was horrible. The champagne was extremely poor quality. The dinner was held in an undecorated barn. We stayed there for 2 hours and only received soup, a salad containing 2 leaves of lettuce and a steak that was raw (not rare, way undercooked and not edible). The service was horrible, and BEYOND slow. The staff was unhelpful and unapologetic. They had banquet tables set up with 2 people at each table fit for 8-10 people. No 'mood' lighting. This was falsely represented.

Secondly, I purchased a deal for a 'flower arranging class and 2 glasses of wine' for myself and 3 of my friends. The company's website says that classes are offered Wednesdays from 6-7. I planned an outing with friends to go and called the day before the class was scheduled. I was told that 'he wasn't sure if the class was going to be held' and he 'would call me back'. I called the shop 2-3 times after that because I had not heard an update, but received a voicemail (no answer at all). 5 hours before the class was scheduled to start, I called the shop again using a different phone line and he picked right up. He said that the class was cancelled and didn't know when another would be offered and would 'call back'. This company is '[redacted]'.

It is my belief that Living Social is allowing companies to put up deals with no screening and when the companies do not honor the deals, Living Social does not offer any kind of compensation. I placed numerous phone calls and emails for my Valentine's Day 'Deal' (Ripoff) and was told that there was nothing they (Living Social) could doDesired Settlement: I would like a full refund for these purchased deals totaling $289.

Business

Response:

On March 28, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted] LivingSocial received the complaint on March

28, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she is requesting a refund for two vouchers purchased.

For privacy and

security reasons, LivingSocial can only comment and action on an account if we

are communicating with the actual account holder. The email address that [redacted] provided corresponds to an account in the name of a [redacted], and the purchases she is

referencing are on a different account in the name of a [redacted] We will need

to speak with the account holder in order to investigate or action on any

account. We’re sorry for any difficulty that may cause, but it is to protect

the privacy of our customers.

We hope that this

resolves [redacted]'s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

The purchases were made through a different email address of mine. The email address the complaint was filed through is my daughter's email due to the fact that her email is monitored more frequently from her phone and I would not miss the reply. Your refusal to discuss my issue with my deal is not acceptable and I request that a resolution be granted as soon as possible. Upon cancellation of my account, I changed the name to '[redacted]' in an effort to further distance myself from your company which I sincerely feel has ripped me off. I will be happy to confirm the email address of [redacted] is indeed mine if you are sincerely concerned about my privacy. Please let me know by what means you would like me to confirm the address.

Regards,

Review: I have been trying to unsubscribe to their list serve and cannot seem to do so. I've tried repeatedly without success. I've even called their customer service number but it has been disabled due to a hacking incident that has just occurred. The names, email addresses, birthdates (where available) and encrypted passwords have been compromised for this company so the message at their customer service number states they've disabled the service until the problem is resolved. So there doesn't appear to be a way to unsubscribe from this company's list serve. I have never purchased anything through them and don't ever intend to do so. I find it incredible that it's been impossible to figure out how to unsubscribe (their link to click to unsubscribe leads to a page that requires you to log in!) I've unsubscribed to other sites before and have never before had a problem like this.Desired Settlement: Termination of subscription to list serve. Warning to others about the lack of service from this company.

Business

Response:

On April 27, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April 29, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she would like to unsubscribe and deactivate her account.

Review: This complaint is in reference to LivingSocial voucher #[redacted] for [redacted] Racing School in [redacted] FL, [redacted] FL, or [redacted] FL. The voucher's expiration date is 12/31/13. The paid value is $199.

Briefly, a refund was requested on 6/5/13 based on the merchant's refund policy: "We provide refunds upon request only where the relevant merchant has gone out of business before the promotional period ends." On 5/29/13, I was advised by [redacted] at [redacted] Racing School that the school had transferred/sold its business to another merchant, [redacted]. However, according to [redacted] at [redacted], there was only one (1) date (6/15/13) available in [redacted] FL to redeem this voucher before its expiration date. [redacted] does not operate in [redacted] FL or [redacted] FL. As a result, the relevant merchant had effectively gone out of business before the promotional period ended. On 6/5/13, Val from LivingSocial said she would process my refund request and get back to me within 3-5 days. As of 6/18/13, LivingSocial has not provided an answer to my refund request, and the only date available for voucher redemption, 6/15/13, has past due to LivingSocial's delay in processing the refund request.Desired Settlement: An immediate and full refund for the $199 paid value of the voucher is the only acceptable resolution to this problem, consistent with LivingSocial's refund policy.

Business

Response:

On June 18, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial

received the complaint on June 20, 2013.

[redacted] sent a complaint via the Revdex.com regarding

LivingSocial because he was requesting a refund for his [redacted]

voucher.

[redacted] was refunded in full to his credit card on June 24,

2013.

We hope that this resolves [redacted]’s issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I bought two $20 voucher to be used as $100 each toward camp or class in [redacted] which provided summer camps and after school classes at two location in [redacted]. I've attempted to sign up for camp in the [redacted] location but when we got there, no one was there. I called them at once and no one answered the phone. I left message and no one returned the call. I went home with my son and emailed them which they answered that the camp is a the [redacted] location. I tried several time via phone calls and emails to contact them both [redacted] for [redacted] and Living Social to try to resolve. Living Social kept saying that their [redacted] location is opened and to email them to schedule the camp. [redacted] never responsed to camp at the [redacted] location. The original class I signed up was from 7/15/13 to 7/19/13 and 7/22/13 to 7/26/13. I don't think they have any class at the [redacted] location as they've advertised. This is a scam and I seriously have problem with their customer services.Desired Settlement: I want a refund from Living Social. They are unable to get [redacted] to response so I want a refund of the two $20 voucher, a total of $40. They do not have my interest in mind and I do not want to be their customer anymore. So a store credit will not be of my interest.

Business

Response:

On July 29, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on July 29, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because **. [redacted] tried to reach out to the merchant to schedule camp dates, however he never received contact from [redacted].

Review: On May 24, 2013, I purchased a Living Social voucher to purchase a necklace from Living Social's partner, an entity named "[redacted]." I placed the order per Living Social's instructions on May 26. As of this date, neither Living Social nor [redacted] will respond with any information about when my product will be delivered or why they have been unable to fulfill their commitment. Living Social, specifically, has responded to my e-mails incredibly slowly and with no specific information (every e-mail is a form e-mail that is clearly not specific to my circumstance). Living Social does not, on their site, provide any reasonable way to contact them other than via e-mail, so this process has been very painful. I e-mailed them on August 6, 2013, requesting final resolution of this issue that has been unresolved for two and a half months.

I can provide copies of all correspondence with both companies and can show that I have attempted again and again to resolve this in good faith.Desired Settlement: Any of these very reasonable resolutions is appropriate after such a tremendous delay. I offered them three very specific options:

1. Provide me proof of shipping and delivery from their carrier, and tell me how to open a claim with that carrier

2. Work with [redacted], their agent, who does not respond to my e-mails or contact attempts at all to overnight me my necklace, to be received no later than August 8 at 5pm, to the home address I provided via [redacted]'s website

3. Refund me my money in full, including a refund by [redacted] of my shipping costs, by no later than August 8 at 5pm. You can e-mail me proof of credit including verification numbers at this e-mail address prior to that time, and I will monitor my card to insure that I receive it within a reasonable time frame.

Business

Response:

On August 7th, 2013, the Revdex.com

received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on August 10th, 2013.

**. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she was denied a voucher for her [redacted] voucher.

We apologize for the issues **. [redacted] has had attempting to redeem

her voucher. We have issued a full refund of $16 to the credit card used for

purchase. While we are unable to refund shipping costs that were not charged

directly by LivingSocial, we have added an additional 5 Deal Bucks to **. [redacted]’s

account as an apology for the inconvenience incurred.

We hope that this resolves **. [redacted]’s issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: In my opinion, Living Social is practicing deceptive advertising. I purchased a cleaning service but was not able to schedule a time with the company within a reasonable amount of time. I asked for a refund from Living Social and was given Deal Bucks toward another Living Social service. When I attempted to schedule another cleaning service, I was told by the company that I was out of range of service, even though I had entered in my zip code within Living Social to ensure my address was in range. I contacted Living Social to request a refund to my credit card so that I could book a cleaning service elsewhere and was told that I could only be given Deal Bucks. I am unable to find a cleaning service on Living Social and will be forced to purchase a service that I don't want or need. I feel as though this is a bate and switch scheme.

Business

Response:

On June 13, 2014, the Revdex.com

received a complaint about LivingSocial from [redacted]; Revdex.com Case Number [redacted].

LivingSocial received the complaint on June 14, 2015. **. [redacted] sent a

complaint via the Revdex.com regarding LivingSocial because she

purchased a voucher for MCM Cleaning Service for $99 on February 23, 2014, but was not able to schedule an appointment with them, within a

reasonable amount of time. **. [redacted]

then requested a refund on June 10, 2014, and was issued a refund in 99

LivingSocial Deal Bucks to use towards another service. **. [redacted] then

purchased a voucher for [redacted] on June 12, 2014, using 58 of the Deal Bucks that

were on her account. **. [redacted] was then unable to schedule with this merchant

because they did not service her area even though she had checked on

LivingSocial’s website and was told that her zip code was serviceable. **.

[redacted] has now requested a full refund for $99 to her credit card due to the

fact that she cannot find a reliable cleaning service on the website and does

not want to use the Deal Bucks towards anything else.

LivingSocial recognizes the experience that

**. [redacted] has had, and as a courtesy we have issued a refund in the amount of

$99 to her credit card ending in [redacted] for the inconvenience.

We hope that this resolves **. [redacted]'s issue.

Best Regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased a Living Social Deal for a massage for [redacted] Massage on 02/19/2013. I contacted the business shortly after to attempt scheduling a massage for a Saturday and was told that nothing was available for at least two weeks. I then asked for a Sunday time and was told that nothing was available until March 3rd. Please note Living Socials refund window is only one week from date of purchase. This window is impossible to work with. I then asked for the Sunday 03/03/13 slot and the business did not confirm it. I contacted the merchant on March 2nd and left a voice mail only to have the voice mail direct me to another number to leave another voice mail. I left a message to have the merchant confirm my massage appointment, but heard nothing. I contacted Living Social and they would not provide a refund, exchange or credit. They directed me back to the Merchant and told me the merchant was busy, and that If I contacted them I could reschedule. If you look at the Yelp Reviews for this merchant, I am not the only one that has had trouble with this business. I have stopped doing business with Living Social as they do not stand with their customers with service issues, but refer back to a policy, that's ridiculous. I have paid $40.00 for this service I have not received. I am not chasing down the merchant to do business with them. Voucher #[redacted]Desired Settlement: Please refund the $40 that was charged to me. I have already removed Living Social off of my Iphone Applications and email distribution as I do not wish to do business with them ever again.

Business

Response:

On March 9, 2013, the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on

March 10, 2013. [redacted] sent a complaint via the Revdex.com

regarding LivingSocial because he purchased a voucher for a 50-minute

therapeutic massage from [redacted] Massage on February 20, 2013 for $40.

He is requesting a refund because he has had trouble contacting the merchant

and scheduling an appointment.

LivingSocial

apologizes for [redacted]s’ experience. His voucher does not expire until May

21, 2013, and generally within the first few weeks to a month or the deal running,

the merchant is busier than usual due to a high amount of voucher holders

attempting to schedule right away. He has over two months to schedule an

appointment, so we encourage him to continue to contact the merchant. He may

call [redacted] or email [redacted]

Per LivingSocial’s terms (livingsocial.com/terms), a refund may only be issued

within seven days of purchase or if the merchant has gone out of business. We

are unable to refund [redacted]s’ purchase, as his request is outside of the

refund policy.

We hope that this

resolves [redacted]s' issue.

Best regards,

Review: LivingSocial refuses to refund my balance of $145.

Today I worked my way through a long line of telephone representatives up to their management staff member [redacted] then finally to their top man [redacted] who refused to provide his last name to me.

Automatic payments were set up to this company to use completely towards the purchase of services or items from the local merchants who advertise with them.

Everyday for several months, e-mails were sent to me with but contained NO items of any use or interest to me and my family.

Today however, I noticed a possible purchase which turned out to be of insufficient quantity for my family.

Upon logging in, I found that my account had a balance of $145 and called the company to confirm my removal from their monthly subscription.

I was told it was "impossible" to return my money to me!

Then I was treated condescendingly and offered no reason for the withholding of my money other than a repetitive "it is not our policy" and "cancellations are only made within 7 days".

They did not provide any services to my family for this money nor have they experienced any kind of loss which may prevent them from returning our money to us.

This is unjust.

I entered into this company in order to help my family afford food and relevant services/items for a discount.

They did not make us any offers which would have helped us over the last several months.

Never have I had the pleasure of making such an experience like this with such ruthless businessmen.

LivingSocial is not practicing good business.

My money has been put into an account and just sits there.

To receive any compensation, I am now being forced to buy their services or items which have proven not to have been of any interest over the past several months. A 7 day cancellation policy is like not having one at all should one even have noticed this.

Is it correct that I should now be forced to wait in hopes that I may find something to compensate for my $145??

LivingSocial is not practicing good business.Desired Settlement: TO BE REFUNDED FOR TOTAL AMOUNT PAID OF $145 FOR WHICH NO GOODS/SERVICES WERE RECEIVED.

Business

Response:

On March 14, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted] Revdex.com Case Number [redacted]. LivingSocial received the complaint on

March 20, 2013. [redacted] sent a complaint via the Revdex.com

regarding LivingSocial because she is requesting a refund for the membership

fees she made when she joined LivingSocial Plus.

[redacted] enrolled

in LivingSocial Plus on August 1, 2012. LivingSocial Plus is a premium monthly

membership where customers pay $20 per month and receive 25 Deal Bucks in

LivingSocial credit. The 20 paid Deal Bucks do not expire and roll over each

month, while the 5 promotional Deal Bucks expire within 30 days if no purchase

is made.

Per LivingSocial’s

terms ([redacted]),

a refund may only be issued within seven days

of original enrollment. Since [redacted]’s original enrollment was August 1,

2012, she is outside of the refund policy. According to the terms, ”Unless you cancel your membership, the then-current renewal membership

fee will be charged each month on or around the effective date of your

membership to the credit card selected in your LivingSocial account for your

recurring LivingSocial Plus payments. After seven (7) days, you will not

receive a refund of the monthly membership fee, but you will keep any awarded

Deal Bucks in your account until they expire. BY ENROLLING IN

LIVINGSOCIAL PLUS, YOU UNDERSTAND AND AGREE THAT YOUR MEMBERSHIP WILL

AUTOMATICALLY RENEW ON A MONTHLY BASIS. YOU HEREBY AUTHORIZE LIVINGSOCIAL TO

CHARGE YOUR CREDIT CARD EACH MONTH AT THE THEN-CURRENT MEMBERSHIP FEE. YOU MAY

CANCEL YOUR MEMBERSHIP AT ANY TIME IN ACCORDANCE WITH THE INSTRUCTIONS HEREIN.”

Therefore, we are unable to refund [redacted]’s past

monthly charges, however, her membership has been canceled and she will no

longer be charged monthly. She still has 145 Deal Bucks in LivingSocial credit

to use on future purchases.

We hope that this

resolves [redacted]'s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Their is no excuse for this company to keep my money. No purchases were made. They lost NO money. I benefitted ZERO. No beneficial services were offered to my family for many months. Should a 7 day trial period been made known somewhere then it is also insufficient time for a trial on a "monthly service". Again, there was no service provided to me. This was to be a place to help my family afford goods and services in our area. Since nothing has been made available of help or interest for us and has proven so over several months then the just thing is to return our money which sits in their company's account. Again, NO SERVICES were provided and NO BENEFITS were received. This is a terrible way of handling business and is unjust.

Regards,

Review: I purchased 3 vouchers from living social worth a total of $477 (one for $229, one for $149, one for $99) back in June 2012, for laser removal session with a business called [redacted] located in [redacted].

Since then I have not been able to get any hair removal session because of the business faults. I went in for my first consultation in September 2012 and they scheduled me for my first appointment on March 21, 2013 (they said they were so backed up that they didn't have anything available until then). I went in after driving 235 miles from my home and paying over $120 worth of gas and tolls and when I get there they said their machine broke down so they couldnt give me my first hair removal session. I asked them why they didnt call to inform me of such so I wouldnt have had to travel so far and the receptionist, [redacted], apologized. She then offered to open up early on saturday March 23rd, 2013 at 8am and she would take care of me. I go there again on Saturday spending the same gas and toll amount and when I get there the receptionist for the day, [redacted], said the technician who operates the machine did not show up so I cannot give you your session. So this was the second time in a row that iwent for my services and they turned me away. The receptionist licked the doors and quit on the spot as she was so upset with the way business was run in that place.

When I purchased the deals from living social, the terms said 6 laser hair removal sessions for each of the vouchers purchased (representing different areas of the body). I have called and emailed living social many many many times since and what they have offered me is a credit back to the livingsocial account but not a refund to my credit card. Living social is responsible for offering such deals with badly run businesses. I have yet to get my services paid for. I am not interested in livingsocial credit. I am due my money back in full as it is not my fault that they are selling bad deals.

Please help me! From living social, I have spoken to [redacted] and [redacted].

When I contacted [redacted] for money back they said you have to get it from living social. When I contacted living social they tell me hey already paid the money to the business, [redacted]. So here I am being bounced back and forth and nether will give me money. Living social is responsible for deals they sell for which merchants dont provide the services promised in the contract.

Please help!!

Thank you,

[redacted]Desired Settlement: $477 refunded to my card on file with LivingSocial.

(One voucher for $99, One voucher for $229, One voucher for $149)

Business

Response:

On April 9, 2013, the

Revdex.com received a complaint about LivingSocial from [redacted],

Revdex.com Case Number [redacted]. LivingSocial received the complaint on April 14,

2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she purchased three vouchers for laser hair removal

sessions from [redacted] on June 3 and June 6, 2012 for a total of $477.

She requested a refund because on the date of her appointment the machine was

broken and the merchant turned her away.

LivingSocial

apologizes for [redacted]’s experience and we value her feedback. Per

LivingSocial’s terms (livingsocial.com/terms), a refund may only be issued

within seven days of purchase or if the merchant has gone out of business. [redacted]’s request is outside of the refund policy, and her vouchers expired on

January 2, 2013. However, as a courtesy outside of policy, her vouchers were

refunded in Deal Bucks as a credit to her LivingSocial account. [redacted] has

since used that credit to receive $477 off the price of her latest purchase.

We hope that this

resolves [redacted]'s issue.

Best regards,

Review: I bought a deal from Living Social for painting services through [redacted]. The number provided through Living Social was incorrect (the voicemail said "thank you for calling Nashville Turf and Seed" The website provided through Living Social for [redacted] promised to be in contact within 24 hours. I've been trying for weeks to get my pre-paid service honored, but [redacted] won't contact me and Living Social refuses to refund even after they've tried to contact the business to no avail.Desired Settlement: Full refund and a consequence for Living Social and [redacted] for fraud.

Business

Response:

On April 10, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April

14, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she purchased a voucher for painting from [redacted]

on March 11, 2013 for $89 and 10 Deal Bucks. She is requesting a refund because

she has not been able to get in contact with the merchant.

LivingSocial

apologizes for [redacted]’s experience. It is not uncommon for a merchant to

be very busy and difficult to contact in the first month of the promotional

period, as customers may try to redeem right away. The merchant redeems

vouchers according to availability, and the expiration date is not until August

2, 2013. LivingSocial attempted to ask that [redacted] be patient since the

voucher does not expire for a while, however, she has requested a refund. Her

request is outside of the refund policy. As a courtesy, the purchase has been

refunded.

We hope that this

resolves [redacted]'s issue.

Best regards,

Review: I purchase two vouchers from Livingsocial under the account [redacted], one for "[redacted]" expired in January, with merchant email on the vouchr, and the other for "[redacted] painting", expired in April, with merchant phone number on it.

I tried to contact both merchant to redeem the voucher before the expiratin date, but the email was a undeliverable address and the phone number is a voicemail with no one returning my call ever.

I told Livingsocial that these two merchants are out of bussiness and wanted my payment credited back to my credit card, but they only agree to refund "deal bucks" which is credit I can use on future livingsocial purchases.

This is not the situation that I don't like or changed mind on my purchases. What I bought from Livingsocial is fake voucher. They claimed the two merchants are not out of bussiness, so I asked them to have the merchants contact me and I gave them my cell phone number, and I never heard back from them again.Desired Settlement: I want them to refund my payment to my credit card but not as "deal bucks".

Business

Response:

On April 17, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April 17, 2013.[redacted] sent a complaint via the Revdex.com regarding LivingSocial because [redacted] is requesting a full credit card refund for two purchases made with LivingSocial. The first, a purchase made on September 28, 2012 in the amount of $65 for a house cleaning with [redacted]. The second, a purchase made on December 10, 2012 in the amount of $69 for room painting with [redacted].

Review: LivingSocial sought my business out to advertise with them, I had 2 promotions with them...I had to cancel the second promotion due to false information from their account manager that led me to sign the contract...They refuse to give me fund from my first and completely seperate deal due to the possibility of refunds, they stated that they are holding my funds for 5 years although all vouchers have been honored on my end and the money is considered mine, otherwise I have provided free services for over 30 people.

Business

Response:

On April 11, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April

14, 2013. [redacted] sent a complaint via the Revdex.com

regarding LivingSocial because she ran multiple promotions with LivingSocial

but decided to cancel them. She is requesting the funds from her first

promotion.

Per the contract that

[redacted] signed, the first 80% of the payment is processed

10 business/calendar days after the promotion closes. The remaining 20% will be

sent 10 calendar/business days after the voucher's expiration date. Any refunds

are subject to come out of both your initial and final payment. [redacted]’s promotion ended on April

10, 2013, meaning payment will be sent on April 24, 2013, minus any refunds.

We hope that this

resolves [redacted]'s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

The response is one of the responses told to me by LivingSocial along with many other versions. My first promotion had nothing to do with my cancelled promotion due to their negligence and my 20% still has not been provided as of the date that they stipulated of April 24, 2013...I still have not received funds although all of my obligations to the FIRST run has been honored by my comapny.

Regards,

Business

Response:

On April 11, 2013, the RevDex.com received a complaint about LivingSocial from [redacted], Revdex.com

Case Number [redacted]. LivingSocial received the rejection of our April 15, 2013

response on April 26, 2013. [redacted] rejected LivingSocial’s response via the

Revdex.com because she states she did not receive payment for the

promotion she ran with LivingSocial.

We apologize for the confusion that has occurred. Upon further investigation,

we see that payment was withheld of the 20% payment that normally is sent 10

business days after the voucher’s expiration date. This occurred because [redacted] breached contract with LivingSocial. Her contract specifies dates of

payment, but [redacted] wanted her second payment expedited. Upon realization

that this was not a possibility, [redacted] contacted LivingSocial requesting

to cancel the second promotion that had just gone live on the website, and she requested

to cancel the first promotion because payment could not be expedited. The 20%

payment was withheld because of this breach of contract. LivingSocial was not

provided with an updated list of redeemed vouchers, therefore, there was a need

to issue refunds for unredeemed vouchers. If [redacted] wishes to receive

further details, we request that she contact our Merchant Services department.

We hope that this resolves [redacted]’s issue.

Best regards,

Review: I purchased two living social deals for $42 each. The company is unable to accept the vouchers so I requested a refund or a living social credit. The customer service representative told me that I could "make someone's day" and give away my voucher. I, unfortunately, am not in a position to give away $82 as I am a new mom.

I asked for a phone number to speak to someone about my issue and I was told that their "phone system has been temporarily disabled". I find it odd that a company would have no ability to make a phone call.

I continued to try to have my matter resolved through email but the customer service just kept sending me the same response. I am very unhappy with their service. (Desired Settlement: At this point, I would like a refund.

Business

Response:

On May 7, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 7, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she would like a refund for two purchases made for [redacted].