LivingSocial, Inc

Review: I purchased a voucher from Living Social for a Deep Tissue Massage which cost $49. Living Social has a practice of not telling upfront what you're about to get into. Being that this was my first purchase with this merchant I had no idea they were going to act the way they did. Several days after I received a voucher that I could use at a local business named [redacted]. It was extremely frustrating just trying to schedule my appointment from the get go. I eventually was able to set it up for February 15 of 2013. The day before my massage I received a text message on my personal phone reminding me of my appointment. I replied that I would be there the next day. The next morning I woke up feeling awfully sick and realized I have come down with the flu so I sent a text back right away advising [redacted] that I didn't want to get anyone sick with the flu and my desire to postpone. No one got back to me so I sent a second text message. I then received a reply indicating that they could schedule my massage for later in March but never heard from the business again. At this point frustrated with the whole thing I decided to get in touch with Living Social. They suggested I contact the merchant and provided me with email, phone, and address of [redacted]. I replied to Living Social indicating that I had already been in contact with the merchant but had not been able to re- schedule my massage. This time I sent an email to [redacted] and the replied saying that I waited too long to tell them I wasn't feeling good, therefore I needed to pay a fee $29 in order to reschedule. That's when I again contacted Living Social but they said there is nothing they can do. To this day I haven't been able to use the said voucher and refuse to pay extra for something I wasn't timely advised. If I didn't use the voucher why should I get reimbursement. I hate to give money away to businesses that don't deserve it.Desired Settlement: I want Living Social to refund my credit card for the $49 I spent on this voucher no questions asked. I will not use their services ever again. I feel this voucher is hanging somewhere in the air and the money should be returned to the righteous owner. Thanks!

Business

Response:

On March 22, 2013, the Revdex.com received a complaint about LivingSocial from [redacted] , Revdex.com Case Number [redacted] LivingSocial received the complaint on March 24, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because he requested a refund for his voucher for [redacted] and his request was denied.

Because [redacted] initially violated the merchant’s cancellation policy and the voucher has since expired, LivingSocial is unable to process any type of refund. However, the merchant has communicated with [redacted] and will still allow him to use his voucher for the amount he originally paid. He can schedule an appointment with [redacted] by calling [redacted].

We hope that this resolves [redacted]'s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: Living Social did not indicate about this suppose cancellation policy before I made the purchase, therefore not making me aware of it. I otherwise would not have purchased the voucher.

Regards,

Business

Response:

On March 22, 2013, the RevDex.com received a complaint about LivingSocial from [redacted], Revdex.com

Case Number [redacted]. LivingSocial received the rejection of our March 26, 2013

response on March 27, 2013. [redacted] rejected LivingSocial’s response via the

Revdex.com because he states he did not know about a cancellation

policy and he would like a refund.

We’re sorry for any confusion. [redacted]’s voucher specifies, “Merchant

cancellation/re-scheduling policy of 24 hours applies; voucher subject to

forfeiture.” Therefore, because [redacted] attempted to cancel the morning of

his appointment, he was in violation of the merchant’s 24 hour cancellation

policy. The voucher could be considered forfeited, however, the merchant is

still allowing [redacted] to use his voucher for its paid value. Because the

voucher is expired, it is worth the $49 he paid for it towards services with

the merchant at the merchant’s normal prices. This means he will likely have to

pay an additional charge, but the merchant will still accept the voucher

despite [redacted] violating the merchant’s cancellation policy.

We hope that this resolves [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: I never received a product I ordered online through their LivingSocial promotion

I bought a $10 (USD) voucher from LivingSocial for "Earbuds with Built-In Mic and Remote" and redeemed it with [redacted] on March 27, 2013. I have contacted customer service several times about my order and all they repeat back to me is the same status shown on the website, which at first said "Valid" (concerning the voucher code), then now, over a month later, shows as "Shipped" with no tracking number. I feel I have been swindled and defrauded, and this company should no longer be allowed to operate. I have asked for my money back as well, and they will not honor that request.Desired Settlement: I would like my money back ($10 USD).

Business

Response:

On May 4, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 8, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because he purchased a product and has never received his order.

As of today, a full refund has been processed in the form of LivingSocial credit. [redacted] now has a balance of 10 Deal Bucks that will be valid until May 9, 2018. These Deal Bucks will be applied automatically to his next LivingSocial purchase unless specifically restricted by The Fine Print of the deal.

We hope that this resolves [redacted] issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased two LivingSocial offers for [redacted] sheet sets and paid $88. As soon as I received LivingSocial's email containing the promo codes, I immediately used the internal link to redeem my deal(s). The merchant did not reduce the purchase price/apply the promo code.

When I contacted LivingSocial, they said:

Hi,

We know you were excited about our promotion. The promotion is currently unavailable, which is why you weren't able to take advantage of it. Because the promo code was not entered at the time of the purchase, we are unable to apply it toward the purchase. However, we have applied 5 Deal Bucks to use for your next LivingSocial purchase.

We're so sorry you missed this one and hope you keep checking our site for great offers that let you try something new and different.

If you still have questions, please reply to this email. We're happy to help!

Thanks for LivingSocial!

[redacted] | Consumer Services | LivingSocial | [redacted]Desired Settlement: Immediate refund of my money. I am staggered that they would insult me by offering me a $5 discount on a future deal, and just leave me hanging having lost $88.

Business

Response:

On March 6, 2013, the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on

March 8, 2013. [redacted] sent a complaint via the Revdex.com

regarding LivingSocial because she purchased two vouchers for a four-piece

luxury microfiber sheet set from [redacted] on February 28, 2013 for $88. She

is requesting a refund because she attempted to redeem the vouchers and the

merchant did not reduce the price.

LivingSocial

apologizes for the confusion. When [redacted] originally contacted

LivingSocial, we interpreted her inquiry as relating to a promotional code used

to purchase her LivingSocial voucher, not the merchant redemption code provided

after purchase. Her purchase has been refunded and will show on her bank

statement within 3-5 business days, depending on her banking institution.

We hope that this

resolves [redacted]s issue.

Best regards,

Review: Livingsocial had a deal for classes at [redacted], $19 for $70 worth of classes. It did not say it was for new members only. [redacted] has classes that you still need to pay for as a member. I thought I was getting those classes with this offer. But what they were really offering was for non-members to take some member only classes. I called [redacted] to schedule a class and they said this offer was not for the member only paid classes. They had told Livingsocial that this was for new members only. Living social says I should've assumed it was for new members only. There's nothing on the offer that said that so how could I assume?Desired Settlement: I want my living social account credit back the 3 vouchers I purchased.

Business

Response:

On June 17, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on June 17, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because of a purchase made on April 29, 2013 in the amount of $57 for [redacted] would like a refund because she believes the voucher is only applicable for new customers at the merchant location.

Review: We have run 3 featured "daily deals" with LivingSocial. Even though we had problems in the past, we agreed to engage with Living Social for another daily deal. What Living Social promised verbally: "The exact same deal as last time". We negotiated further with financial terms (which they did honor) and that the day that our deal was to run would not be a weekend day.

Not only did the deal not match what was verbally promised to both business owners on several occasions. The deal was not a daily deal at all, but a new product that we had never heard of before, ran on a Sunday, and was setup to continue run for a whooping 60 days. Nothing about this deal resembles any deal that we had ever engaged in with Living Social. We were coerced into engaging again with this company, and then the agreement that we were left with had no resemblance to any of our verbal discussions.

To top it off, when we finally located the ad, it was for a price never even discussed. We were shocked. Several attempts to reach the sales and management team were unsuccessful. Finally, days after ignoring our communications, Living Social responded to us and gave us an ultimatum: "use this new deal or get dropped". We had no choice but to have them remove the advertisement. We have lost a lot of time, money and business opportunity with this blatant bait-n-switch from Living Social.daily featuredDesired Settlement: We were promised the "same, exact terms as our last deal". Living Social owes us the same featured "daily deal" that we were promised.

Business

Response:

Dear **. [redacted],

Review: ordered two throw blankets off of livingsocial.com and received two vouchers. Used the vouchers for the two throws. One of the two throws was never delivered to our home. They were shipped [redacted] at different times. One was received and the other wasn't. Both Livingsocial.com and [redacted].com say [redacted] delivered it but we never got it. We have sent email upon email with no results. We are very disappointed in this company. All we want is our other throw or our money back on the second throw.Desired Settlement: deliver throw or refund money.

Business

Response:

On February 23, 2014,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on

March 7, 2014. [redacted] sent a complaint via the Revdex.com

regarding LivingSocial because he never received the second blanket that he

ordered from [redacted].

LivingSocial apologizes

for the inconvenience that **. [redacted] experienced with this deal. A refund

in the amount of $30 has been processed back to the card originally used for

this purchase. To make up for the shipping, 10 Deal Bucks have also been

credited to **. [redacted]’s account. These Deal Bucks will automatically be

applied to **. [redacted]’s next purchase, unless restricted in the Fine Print

of the deal.

We hope that this

resolves **. [redacted]’s issue.

Best regards,

Review: I purchased a voucher from Living Social for 4 hours of moving services from a company named [redacted]. The last week of September 2013, I began trying to reach [redacted] to schedule the moving services for Saturday November 23rd. Initially, there was some discrepancy between what the person on the phone was telling me I could use the voucher for vs. what the fine print on the voucher stated. So, I contacted Living Social by e-mail. I was told the fine print was accurate and they had confirmed this with the vendor, so I could schedule my move. The first week of October, I began calling and leaving messages for [redacted] and they would not return my calls. Again, I reached out to Living Social. They replied saying they had called the vendor and spoke with someone named [redacted]; Living Social gave me a number to reach her (a [redacted] prefix). This is different from the number noted on the voucher, but I called this number as well. Again, I left multiple messages with no response from [redacted], at Living Social, sent me a very sarcastic response on November 11, 2013 saying they weren't going to make the appointment for me and that I should call more than once. I assured him just because he could reach someone at the customer's phone number did not mean that I could nor that they would be cooperative with me. I asked for a refund of the price I paid to Living Social. That topic has not been addressed by Living Social. Late yesterday (November 11th), someone named [redacted] finally called me back from [redacted] - after trying to reach them for nearly 2 months; they left a voice mail message. I called them this morning and now they tell me they cannot move me on the date I have to be out of my home because they are already booked and "those dates have been booked for nearly a month." When I calmly said the the lady ([redacted]) on the phone, "If someone at your company had responded to me when I first started calling at the end of September, we wouldn't have this problem." I went on to explain the complaints I had made to Living Social and that Living Social told me they had called to check into the situation, but still nobody ever answered the phone when I called, nor would they return my calls, she hung up on me. I did not purchase the services directly from [redacted], I purchased the services from Living Social. Unfortunately for me, this is the second voucher out of 19 vouchers I have purchased from Living Social since May of 2011 that I have not been able to collect the services for which the vouchers were issued. On the first one, Living Social basically told me I was on my own. While I was angry, I was only out $39.00 and I have continued to do business with them. However, this voucher cost me $189.00 and I am not willing to let them get by with ignoring the fact that they have chosen to do business with a company that will not honor it's commitments. I understand that the dates I need are booked. However, if I had gotten response from the provider at any time during the past 7 weeks... or if Living Social would have stepped up to actually assist me in getting my phone calls answered or voice mail messages responded to, we would not be in this situation. Now I have had to solicit bids from other movers - which will cost me between $600.00 and $900.00 on top of the $189.00 I have already spent with Living Social to get the contents of my home moved from my current house to my new one.Desired Settlement: In Lieu of asking Living Social to pay the actual moving costs that I will now have to incur because of their lack of help, I want a refund for both vouchers that I have not been able to use from Living Social. I want the $228.00 credited to my default credit card on file within 30 days. Once this transaction is complete, I want to be removed from all mailing lists from Living Social. In exchange, I will post an update on their [redacted] page that the issues was resolved. I have the e-mail threads related to both incidences stored in my e-mail archive. I am happy to provide those as proof that I, in good faith, have tried to gain help and in both cases, Living Social did little to help resolve the issue. If they are going to sell vouchers on behalf of vendors, then they need to have a little more control over getting those vendors to provide reasonable customer support. Otherwise, they are stealing money from consumers and leaving us to fend for ourselves - which is not good business practice.

Business

Response:

On November 12, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on

November 16, 2013. **. [redacted] sent a complaint via the Revdex.com

regarding LivingSocial because he had difficulties scheduling a moving service

with [redacted].

LivingSocial apologizes for

the bad experience **. [redacted] had with this deal. Our system shows that **.

[redacted] has been refunded 189 Deal Bucks to his LivingSocial account, since his

request was outside of the seven days refund policy. In addition, we credited

35 Deal Bucks for the inconvenience caused.

We hope that this resolves

**. [redacted]’s issue.

Best regards,

[redacted].

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I have already explained to Living Social that since this is the second voucher I have not been able to use after paying them for the service, I do not wish to do business with them again - I simply want my money back. For Living Social to put a blanket rejection on refunds at 7 days after purchase is ridiculous since many of their vouchers are supposedly valid for months after purchase. How would I, as a customer, know whether I will have problems using the voucher within a 7-day window. I purchased both vouchers in good faith that I would be able to utilize those vouchers. Living Social was absolutely no help in trying to resolve the issue with the vendor and have basically left me, the consumer, out in the cold at a loss of well over $200.00. I will not accept any settlement other than a full refund to my credit card on file and plan to file a complaint with the Federal Trade Commission as well as the Attorney General's office if they do not resolve this soon.

How is it possible for a company to sell something to a consumer and then take absolutely no responsibility for assisting the customer in using that paid for service outside of a 7-day window?!

Regards,

Business

Response:

On November 12, 2013, the RevDex.com received a complaint about LivingSocial from [redacted],

Revdex.com Case Number [redacted]. LivingSocial received

the rejection of our November 16, 2013 response on November 20, 2013.

**. [redacted] rejected LivingSocial’s

response via the Revdex.com because he is requesting a

credit card refund for the vouchers he purchased on September 12, 2013 in the

amount of $189.

We have

reviewed **. [redacted]’s request and apologize for

any inconvenience he has experienced with this deal. Despite **. [redacted]’s

request being outside of policy he is a loyal customer, and has had an unsatisfactory

experience. As a courtesy, LivingSocial

has reversed the Deal Bucks

credit and refunded **. [redacted]’s credit card used to purchase the deal for the full amount of $189. This

refund will post to **. [redacted]’s account within three to five business days.

We hope that this

resolves **. [redacted]’s issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: On 7/7/2013 I purchased a LivingSocial voucher to purchase a swimsuit from [redacted]. I used the voucher the same day it was purchase. Weeks later I realized the product I ordered had not been shipped. I contacted LivingSocial 7/30/2013 requesting a refund. My initial request was denied stating [redacted] may have a delivery time of up to six weeks. I waited until the 6 six week period was over and contacted LivingSocial once more as I had no product or even shipping confirmation. That communication was sent August 21st, and the response returned the 23rd with LivingSocial saying "We're sorry your deal for [redacted] didn't work out for you, and we understand you'd like your voucher to be refunded. Unfortunately we are unable to extend you a credit card refund or Deal Bucks credit because your request is outside of our refund policy. "

LivingSocial policy reads "5. Failed Delivery

Due to its supply process, LivingSocial is normally unable to provide replacements for incorrect or defective LivingSocial Products or undertake repairs for failed delivery. Subject to a full investigation by us with our supplier and with our distributor, LivingSocial will provide a full refund for a defective, incorrect or missing LivingSocial Product."

I followed all procedures as I was supposed to I feel that livingsocial is not honoring their own terms.Desired Settlement: I would like a full refund on my product which has been not been delivered, which it does say in the LivingSocial policy that a full refund would be provided for a failed delivery.

Business

Response:

On August 23, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on August 23, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because **. [redacted] purchased a deal to use with [redacted], and she has not received the shipment of the merchandise. **. [redacted] would like a full refund back to her credit card.

Review: I purchased a voucher from www.livingsocial.com for a company called [redacted] on Dec. 29, 2012. I paid $399 for a custom made suit up front and was advised that this was the flat rate for the purchase. I had a fitting with this company on February 6, 2013 and was advised that I needed to pay for shipping and the extra fittings surrounding the suit which amounted to $167.11.

At the time, this company advised me that this order would take a maximum of 10 weeks to be received. I sent an email to [redacted] May 8th, 13 weeks later, to inquire about why I had not received this order. I was told at this time that the order would be sent out in two weeks. Unfortunately for me, I had ordered this suit specifically for an occasion that would have passed by the that time.

I wrote this company back promptly to advise them of this inconvenience and tell them that I no longer wanted this item and wanted a refund. On May 16th I was advised by [redacted] that they would refund me for the amount that they charged me, but that I would need to contact living social to have the initial $399 refunded.

On this same day, May 16th I contacted Living Social to let them know about my refund request and I asked them to refund me the initial principle. They advised me that I needed to let [redacted] know that this voucher needed to be marked as unused in order for them to refund it.

This was the last that I have heard from [redacted]. I contacted them on May 18th, 24th, June 3rd, and June 5th. All of my emails have gone unanswered. I sent an email to Living Social on June 1 to inquire about the status of my refund and was advised that my request was “pending”. I received another email from Living Social June 3rd to say that my order had shipped.

Needless to say I was unhappy that this had shipped since the occasion I ordered it had passed and I made it very clear to both companies I had no interest in this item. On June 5th my father (who was the address on file of the order) received a package from this company and was charged by [redacted] an additional $67.38.

This company lied to me about what this product would cost, they billed me twice for delivery, they have ignored my emails, and they have left me with a product that I no longer require. All the while, they have shown exceptional lack of professionalism and have ignored me at every turn.

I am asking you to look into this for me and see about the process for me to be refunded for this. I am incredibly upset and hate the fact that I have wasted so much time and money on something.Desired Settlement: $399 refund for the payment of this voucher.

Business

Response:

On June 5, 2013 the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on June 15, 2013 [redacted] sent a complaint via the Revdex.com regarding LivingSocial because the merchant sent the merchandise after [redacted] needed it and charged shipping that was not otherwise noted.

Review: I purchase two vouchers from Livingsocial under the account [redacted], one for "[redacted]" expired in January, with merchant email on the vouchr, and the other for "[redacted] painting", expired in April, with merchant phone number on it.

I tried to contact both merchant to redeem the voucher before the expiratin date, but the email was a undeliverable address and the phone number is a voicemail with no one returning my call ever.

I told Livingsocial that these two merchants are out of bussiness and wanted my payment credited back to my credit card, but they only agree to refund "deal bucks" which is credit I can use on future livingsocial purchases.

This is not the situation that I don't like or changed mind on my purchases. What I bought from Livingsocial is fake voucher. They claimed the two merchants are not out of bussiness, so I asked them to have the merchants contact me and I gave them my cell phone number, and I never heard back from them again.Desired Settlement: I want them to refund my payment to my credit card but not as "deal bucks".

Business

Response:

On April 17, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April 17, 2013.[redacted] sent a complaint via the Revdex.com regarding LivingSocial because [redacted] is requesting a full credit card refund for two purchases made with LivingSocial. The first, a purchase made on September 28, 2012 in the amount of $65 for a house cleaning with [redacted]. The second, a purchase made on December 10, 2012 in the amount of $69 for room painting with [redacted].

Review: ON OCT 13 , 2013 I PURCHASED A VOUCHER FOR CARPET CLEANING IN [redacted], AZ FROM LIVING SOCIAL FOR $49. BY [redacted]? I CALLED ###-###-#### TO SET DATE FOR DEC 13, 2013. THAT DAY 2 YOUNG MEN SHOWED UP TO DO DUCT CLEANING . I TOLD THEM THAT WAS THE WRONG SERVICE AND I HAD NO DUCTS TO CLEAN. THE COMPANY COULD NOT PROVIDE THE SERVICE SO THE LADY ON THE PHONE TOLD ME TO NOT CONTACT LIVING SOCIAL BECAUSE WITHIN 5-10 DAYS I WOULD GET A CHECK IN THE MAIL. I NEVER DID. CONTACTING THEM WAS USELESS. LEFT 2 MESSAGES THEN CONTACTED LIVING SOCIAL ON JAN 9, 2014. MANY E MAIL MESSAGES AND SEVERAL PHONE CALLS GOT ME NOWHERE. TODAY I WAS TOLD ON THE PHONE- WHEN I CALLED LIVING SOCIAL- THAT [redacted] WAS CONTACTED LAST WEEK- AND THEY SAID THEY WOULD ISSUE ME A CHECK??? I DO NOT TRUST THE COMPANY. IN THE LAST EMAIL FROM JAN 17- LIVING SOCIAL SAID THEY WOULD ISSUE ME A VOUCHER WITH THE $ BACK AND NOW ON THE PHONE THEY SAID [redacted] WOULD GIVE ME THE $ BACK?? I GET MIXED MESSAGES AND POOR COMMUNICATION AND I DO NOT SEE MY $ BACK. I DO NOT TRUST [redacted] OR LIVING SOCIAL FOR THAT MATTER. CAN YOU HELP ME?Desired Settlement: I JUST WANT MY $ BACK OR A VOUCHER FORMY MONEY $49. FROM LIVING SOCIAL--THEY ADVERTISED AND ARE RESPONSIBLE

Business

Response:

On January 19, 2014 the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received

the complaint on January 22, 2014. **. [redacted] sent a complaint via the RevDex.com regarding LivingSocial because she states that she has not

received her LivingSocial credit back to her account as stated by LivingSocial

and was then told she would be receiving a check from the merchant in regards

to her purchase made on October 12, 2013 in the amount of $49.

We’re sorry for any

inconvenience and confusion that **. [redacted] has experienced. We have

confirmed that on January 22, 2014 a refund in the amount of $49 was processed

back into **. [redacted]’ LivingSocial account in the form of Deal Bucks. We also

issued her an additional 10 Deal Bucks previously on January 19, 2014. **.

[redacted] currently has 59 Deal Bucks in her LivingSocial account to apply

towards her next purchase with us.

We hope that this

resolves **. [redacted]’ issue.

Best regards,

Review: I bought a deal from Living Social for painting services through [redacted]. The number provided through Living Social was incorrect (the voicemail said "thank you for calling Nashville Turf and Seed" The website provided through Living Social for [redacted] promised to be in contact within 24 hours. I've been trying for weeks to get my pre-paid service honored, but [redacted] won't contact me and Living Social refuses to refund even after they've tried to contact the business to no avail.Desired Settlement: Full refund and a consequence for Living Social and [redacted] for fraud.

Business

Response:

On April 10, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April

14, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she purchased a voucher for painting from [redacted]

on March 11, 2013 for $89 and 10 Deal Bucks. She is requesting a refund because

she has not been able to get in contact with the merchant.

LivingSocial

apologizes for [redacted]’s experience. It is not uncommon for a merchant to

be very busy and difficult to contact in the first month of the promotional

period, as customers may try to redeem right away. The merchant redeems

vouchers according to availability, and the expiration date is not until August

2, 2013. LivingSocial attempted to ask that [redacted] be patient since the

voucher does not expire for a while, however, she has requested a refund. Her

request is outside of the refund policy. As a courtesy, the purchase has been

refunded.

We hope that this

resolves [redacted]'s issue.

Best regards,

Review: I purchased 3 vouchers from living social worth a total of $477 (one for $229, one for $149, one for $99) back in June 2012, for laser removal session with a business called [redacted] located in [redacted].

Since then I have not been able to get any hair removal session because of the business faults. I went in for my first consultation in September 2012 and they scheduled me for my first appointment on March 21, 2013 (they said they were so backed up that they didn't have anything available until then). I went in after driving 235 miles from my home and paying over $120 worth of gas and tolls and when I get there they said their machine broke down so they couldnt give me my first hair removal session. I asked them why they didnt call to inform me of such so I wouldnt have had to travel so far and the receptionist, [redacted], apologized. She then offered to open up early on saturday March 23rd, 2013 at 8am and she would take care of me. I go there again on Saturday spending the same gas and toll amount and when I get there the receptionist for the day, [redacted], said the technician who operates the machine did not show up so I cannot give you your session. So this was the second time in a row that iwent for my services and they turned me away. The receptionist licked the doors and quit on the spot as she was so upset with the way business was run in that place.

When I purchased the deals from living social, the terms said 6 laser hair removal sessions for each of the vouchers purchased (representing different areas of the body). I have called and emailed living social many many many times since and what they have offered me is a credit back to the livingsocial account but not a refund to my credit card. Living social is responsible for offering such deals with badly run businesses. I have yet to get my services paid for. I am not interested in livingsocial credit. I am due my money back in full as it is not my fault that they are selling bad deals.

Please help me! From living social, I have spoken to [redacted] and [redacted].

When I contacted [redacted] for money back they said you have to get it from living social. When I contacted living social they tell me hey already paid the money to the business, [redacted]. So here I am being bounced back and forth and nether will give me money. Living social is responsible for deals they sell for which merchants dont provide the services promised in the contract.

Please help!!

Thank you,

[redacted]Desired Settlement: $477 refunded to my card on file with LivingSocial.

(One voucher for $99, One voucher for $229, One voucher for $149)

Business

Response:

On April 9, 2013, the

Revdex.com received a complaint about LivingSocial from [redacted],

Revdex.com Case Number [redacted]. LivingSocial received the complaint on April 14,

2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she purchased three vouchers for laser hair removal

sessions from [redacted] on June 3 and June 6, 2012 for a total of $477.

She requested a refund because on the date of her appointment the machine was

broken and the merchant turned her away.

LivingSocial

apologizes for [redacted]’s experience and we value her feedback. Per

LivingSocial’s terms (livingsocial.com/terms), a refund may only be issued

within seven days of purchase or if the merchant has gone out of business. [redacted]’s request is outside of the refund policy, and her vouchers expired on

January 2, 2013. However, as a courtesy outside of policy, her vouchers were

refunded in Deal Bucks as a credit to her LivingSocial account. [redacted] has

since used that credit to receive $477 off the price of her latest purchase.

We hope that this

resolves [redacted]'s issue.

Best regards,

Review: On May 24, 2013, I purchased a Living Social voucher to purchase a necklace from Living Social's partner, an entity named "[redacted]." I placed the order per Living Social's instructions on May 26. As of this date, neither Living Social nor [redacted] will respond with any information about when my product will be delivered or why they have been unable to fulfill their commitment. Living Social, specifically, has responded to my e-mails incredibly slowly and with no specific information (every e-mail is a form e-mail that is clearly not specific to my circumstance). Living Social does not, on their site, provide any reasonable way to contact them other than via e-mail, so this process has been very painful. I e-mailed them on August 6, 2013, requesting final resolution of this issue that has been unresolved for two and a half months.

I can provide copies of all correspondence with both companies and can show that I have attempted again and again to resolve this in good faith.Desired Settlement: Any of these very reasonable resolutions is appropriate after such a tremendous delay. I offered them three very specific options:

1. Provide me proof of shipping and delivery from their carrier, and tell me how to open a claim with that carrier

2. Work with [redacted], their agent, who does not respond to my e-mails or contact attempts at all to overnight me my necklace, to be received no later than August 8 at 5pm, to the home address I provided via [redacted]'s website

3. Refund me my money in full, including a refund by [redacted] of my shipping costs, by no later than August 8 at 5pm. You can e-mail me proof of credit including verification numbers at this e-mail address prior to that time, and I will monitor my card to insure that I receive it within a reasonable time frame.

Business

Response:

On August 7th, 2013, the Revdex.com

received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on August 10th, 2013.

**. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she was denied a voucher for her [redacted] voucher.

We apologize for the issues **. [redacted] has had attempting to redeem

her voucher. We have issued a full refund of $16 to the credit card used for

purchase. While we are unable to refund shipping costs that were not charged

directly by LivingSocial, we have added an additional 5 Deal Bucks to **. [redacted]’s

account as an apology for the inconvenience incurred.

We hope that this resolves **. [redacted]’s issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I bought two $20 voucher to be used as $100 each toward camp or class in [redacted] which provided summer camps and after school classes at two location in [redacted]. I've attempted to sign up for camp in the [redacted] location but when we got there, no one was there. I called them at once and no one answered the phone. I left message and no one returned the call. I went home with my son and emailed them which they answered that the camp is a the [redacted] location. I tried several time via phone calls and emails to contact them both [redacted] for [redacted] and Living Social to try to resolve. Living Social kept saying that their [redacted] location is opened and to email them to schedule the camp. [redacted] never responsed to camp at the [redacted] location. The original class I signed up was from 7/15/13 to 7/19/13 and 7/22/13 to 7/26/13. I don't think they have any class at the [redacted] location as they've advertised. This is a scam and I seriously have problem with their customer services.Desired Settlement: I want a refund from Living Social. They are unable to get [redacted] to response so I want a refund of the two $20 voucher, a total of $40. They do not have my interest in mind and I do not want to be their customer anymore. So a store credit will not be of my interest.

Business

Response:

On July 29, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on July 29, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because **. [redacted] tried to reach out to the merchant to schedule camp dates, however he never received contact from [redacted].

Review: I purchased 2 'vouchers' for a painting class at a supposed 50% off discount For $20 each (later to find out that classes are ($35 Not $40)

But my main issue was when I went to schedule classes they were always full, & was not able to schedule classes. Then I was able to find a spot & made plans to go to class with the email confirmation in hand only to find out they had sent the wrong confirmation time & we had Missed the class (at great expense in parking fees to us) After that I tried several times to schedule the class again & was not able to find any openings/class space available. Shortly after that the vouchers discounted value expired & the company I had purchased the vouchers from told me I could simply pay the additional $15 per voucher to attend a class.

I really feel that this is an unfair practice, it is one thing to sell spaces for classes that are available & another to sell classes that are full & then you want them to have to pay more to use it.Desired Settlement: I would like a full refund to my [redacted] account or a check mailed to me for ALL unused vouchers. I fear this may happen with the other vouchers I have purchased yet not used. There are a total of 4 vouchers I would like refunded just to avoid this happening with the other wale watching vouchers we have not yet used. I am scared this will happen again.

Business

Response:

On May 15, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted] LivingSocial received the complaint on May 19, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because [redacted] purchased two vouchers on September 24, 2012 for $20 each. [redacted] was unable to use the vouchers, and when she requested a refund for them her request was denied. She is now requesting a refund for all unused vouchers.

Review: I purchased a voucher on LivingSocial.com for a steam cleaning by [redacted]. I emailed and called the phone number provided to [redacted] to set up service and no one ever answered the phone nor responded to my emailed inquiries. I called at least 7 times. When I let Living Social know of my issues setting up an appointment with [redacted], LivingSocial sent me a few automated responses and has not issued a refund. They ignored the issue (Merchant probably no longer exists and has never responded to my inquiries over 60days) and just claimed they could not issue a refund,Desired Settlement: Full refund to my credit card in the amount of $40

Business

Response:

On May 14, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 19, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she purchased a voucher and has been unable to reach the merchant. [redacted] is now requesting a refund for her purchase.

We have confirmed, as of the morning of May 20, that the merchant is honoring vouchers and is responsive to phone calls at the following number: [redacted]. Our Merchant Services team has also reached out to the merchant and has advised the company to contact [redacted] directly.

We hope that this resolves [redacted]’ issue.

Best regards,

Review: LivingSocial refuses to refund my balance of $145.

Today I worked my way through a long line of telephone representatives up to their management staff member [redacted] then finally to their top man [redacted] who refused to provide his last name to me.

Automatic payments were set up to this company to use completely towards the purchase of services or items from the local merchants who advertise with them.

Everyday for several months, e-mails were sent to me with but contained NO items of any use or interest to me and my family.

Today however, I noticed a possible purchase which turned out to be of insufficient quantity for my family.

Upon logging in, I found that my account had a balance of $145 and called the company to confirm my removal from their monthly subscription.

I was told it was "impossible" to return my money to me!

Then I was treated condescendingly and offered no reason for the withholding of my money other than a repetitive "it is not our policy" and "cancellations are only made within 7 days".

They did not provide any services to my family for this money nor have they experienced any kind of loss which may prevent them from returning our money to us.

This is unjust.

I entered into this company in order to help my family afford food and relevant services/items for a discount.

They did not make us any offers which would have helped us over the last several months.

Never have I had the pleasure of making such an experience like this with such ruthless businessmen.

LivingSocial is not practicing good business.

My money has been put into an account and just sits there.

To receive any compensation, I am now being forced to buy their services or items which have proven not to have been of any interest over the past several months. A 7 day cancellation policy is like not having one at all should one even have noticed this.

Is it correct that I should now be forced to wait in hopes that I may find something to compensate for my $145??

LivingSocial is not practicing good business.Desired Settlement: TO BE REFUNDED FOR TOTAL AMOUNT PAID OF $145 FOR WHICH NO GOODS/SERVICES WERE RECEIVED.

Business

Response:

On March 14, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted] Revdex.com Case Number [redacted]. LivingSocial received the complaint on

March 20, 2013. [redacted] sent a complaint via the Revdex.com

regarding LivingSocial because she is requesting a refund for the membership

fees she made when she joined LivingSocial Plus.

[redacted] enrolled

in LivingSocial Plus on August 1, 2012. LivingSocial Plus is a premium monthly

membership where customers pay $20 per month and receive 25 Deal Bucks in

LivingSocial credit. The 20 paid Deal Bucks do not expire and roll over each

month, while the 5 promotional Deal Bucks expire within 30 days if no purchase

is made.

Per LivingSocial’s

terms ([redacted]),

a refund may only be issued within seven days

of original enrollment. Since [redacted]’s original enrollment was August 1,

2012, she is outside of the refund policy. According to the terms, ”Unless you cancel your membership, the then-current renewal membership

fee will be charged each month on or around the effective date of your

membership to the credit card selected in your LivingSocial account for your

recurring LivingSocial Plus payments. After seven (7) days, you will not

receive a refund of the monthly membership fee, but you will keep any awarded

Deal Bucks in your account until they expire. BY ENROLLING IN

LIVINGSOCIAL PLUS, YOU UNDERSTAND AND AGREE THAT YOUR MEMBERSHIP WILL

AUTOMATICALLY RENEW ON A MONTHLY BASIS. YOU HEREBY AUTHORIZE LIVINGSOCIAL TO

CHARGE YOUR CREDIT CARD EACH MONTH AT THE THEN-CURRENT MEMBERSHIP FEE. YOU MAY

CANCEL YOUR MEMBERSHIP AT ANY TIME IN ACCORDANCE WITH THE INSTRUCTIONS HEREIN.”

Therefore, we are unable to refund [redacted]’s past

monthly charges, however, her membership has been canceled and she will no

longer be charged monthly. She still has 145 Deal Bucks in LivingSocial credit

to use on future purchases.

We hope that this

resolves [redacted]'s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Their is no excuse for this company to keep my money. No purchases were made. They lost NO money. I benefitted ZERO. No beneficial services were offered to my family for many months. Should a 7 day trial period been made known somewhere then it is also insufficient time for a trial on a "monthly service". Again, there was no service provided to me. This was to be a place to help my family afford goods and services in our area. Since nothing has been made available of help or interest for us and has proven so over several months then the just thing is to return our money which sits in their company's account. Again, NO SERVICES were provided and NO BENEFITS were received. This is a terrible way of handling business and is unjust.

Regards,

Review: paid for service,merchant no showed, no called for several appointments

Please see previous claim# [redacted], I have been trying to get assistance from [redacted] without success. I purchased the voucher that began advertising on 6-17-2013. I contacted the phone number via text(same day voucher purchased) requesting to arrange an appointment to get my father's truck detailed. I was told by the owner of the company that he was on vacation in FL and would be back the week of the 24th, which we arranged an appointment for 5 pm. He(owner) states by text that he wasn't even back in [redacted] on the 24th after I touched base with him to confirm he was coming to the appointment. I have attempted to reschedule numerous times and he would either no show/no call. I have saved all the previous text to/from business owner. I call this poor business practice. I have been attempting to get reimbursement since 6-26-2013 from Living Social without success. This is really a pretty sad situation for both yourselves as a company and the companies that Living Social "advertises". Resolution to this situation would be greatly appreciated!! AprileDesired Settlement: I just want a refund

Business

Response:

On July 29, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on August 2, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she purchased a voucher on June 19, 2013 and has since had trouble scheduling an appointment to redeem the voucher for services.

Review: This complaint is in reference to LivingSocial voucher #[redacted] for [redacted] Racing School in [redacted] FL, [redacted] FL, or [redacted] FL. The voucher's expiration date is 12/31/13. The paid value is $199.

Briefly, a refund was requested on 6/5/13 based on the merchant's refund policy: "We provide refunds upon request only where the relevant merchant has gone out of business before the promotional period ends." On 5/29/13, I was advised by [redacted] at [redacted] Racing School that the school had transferred/sold its business to another merchant, [redacted]. However, according to [redacted] at [redacted], there was only one (1) date (6/15/13) available in [redacted] FL to redeem this voucher before its expiration date. [redacted] does not operate in [redacted] FL or [redacted] FL. As a result, the relevant merchant had effectively gone out of business before the promotional period ended. On 6/5/13, Val from LivingSocial said she would process my refund request and get back to me within 3-5 days. As of 6/18/13, LivingSocial has not provided an answer to my refund request, and the only date available for voucher redemption, 6/15/13, has past due to LivingSocial's delay in processing the refund request.Desired Settlement: An immediate and full refund for the $199 paid value of the voucher is the only acceptable resolution to this problem, consistent with LivingSocial's refund policy.

Business

Response:

On June 18, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial

received the complaint on June 20, 2013.

[redacted] sent a complaint via the Revdex.com regarding

LivingSocial because he was requesting a refund for his [redacted]

voucher.

[redacted] was refunded in full to his credit card on June 24,

2013.

We hope that this resolves [redacted]’s issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,