LivingSocial, Inc

Review: detail shop tried to "bait and switch" advertising bought through living socialDesired Settlement: refund cash or credit

Business

Response:

On May 27, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 28, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because he purchased a voucher for auto detailing services and his refund request was denied.

[redacted] did not provide a detailed description of his complaint, other than his claim that the deal in question was a ‘bait and switch’ but his original email explained that the merchant was charging additional fees. As stated in the Fine Print of this deal, additional fees may apply for vehicles with excessive dirt, mud, tar, or pet hair.

Because this merchant is honoring vouchers, we are unable to provide a refund at this time.

We hope that this resolves [redacted]’s issue.

Best regards,

Review: I purchased a livingsocial deal for a series of networking events from a 3rd party. According to the advertisement, these events were for ages 22 - 42. However, when I went to register for the event, all of the events were for a different age range (ages 22 - 38 or 39). I spoke with livingsocial immediately. They informed me that new events were being scheduled all the time and to check back with the vendor. After waiting five months, there have been NO events scheduled for the age range advertised. I spoke with a livingsocial supervisor today. He did some research and agreed that what was advertised was not what was being delivered. He put in a claim with his customer care department to do further investigation. I've received their response and according to the 3rd party "the ages that are listed on the site for an event are only recommendations, all events are open to all ages." So while they acknowledge that what they advertised is not what has been delivered, they have no concerns about the false advertising. Furthermore, they cannot extend a refund because it is outside their return policy. (When I originally spoke with them, I was within the return policy; however, I was told to check back with the vendor's other upcoming events.) I have also contacted my credit card to file a billing dispute.Desired Settlement: I would like the $59 to be refunded to my credit card. I would also like an apology from both livingsocial and the 3rd party involved.

Business

Response:

On 5/31/2013 the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted] LivingSocial received the complaint on June 1, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because of a purchase made for [redacted] on January 29, 2013 in the amount of $59. [redacted] would like a refund for this purchase due to her inability to redeem to her preference.

Review: I purchased a "voucher" for a cleaning service. I contacted the merchant to redeemed the service (that I already paid for) BEFORE the expiration date of the voucher. The Merchant indicated that they over-booked and were not able to provide the service and that I should contact Living Social to resolve.

Living Social indicated that they include in the fine print that it's subject to availability and they can't help me.

So, at this point a paid $50 for a service I did not receive due to false advertisement.

As far as I'm concerned, there is an expiration date for a reason, and I think that is false advertisement and misleading, because it gives you the impression that you can redeem your voucher before it expires. Also, I don't think it's fair that if a merchant can't honor their offer, the customer has to lose money or be forced into purchasing at full price, since it is not the customer's fault as long as we contact the merchant prior the expiration date.

If there is no control over this issue, any merchant can offer vouchers through this site and make people buy them and, then, claim they are over-booked and not offer any special at all and force the customer to purchase at full price or lose the money.

Living Social's offers does not indicate that you are purchasing "the possibility" of getting a product or service at certain price if the Merchant wants to. Living Social offers deals with an expiration date and if for some reason the merchant can't comply, the customer should have FULL REFUND. It is funny that most vouchers have an expiration date for over a month, but Living Social's refund policy is for 7 days, which you will never know if the merchant is overbooked in the first 7 days of purchase.Desired Settlement: I would like a FULL REFUND and I would like Living Social to protect their customers against this type of scams.

Living Social should honor the expiration date of their vouchers or clearly indicate that you are not guaranteed to receive the goods or service purchased even if you contact the merchant prior to expiration date and that you have the risk of losing the full amount you paid.

I don't think that a vague sentence in the "fine print" indicating "subject to availability" clearly warns the customer the risk of losing money and that the deals is more like a gamble and that you get the service if you are lucky enough to contact the merchant before they over-book.

Business

Response:

On June 12, 2013, the Revdex.com received

a complaint about LivingSocial from [redacted], Revdex.com Case Number 9579766.

LivingSocial received the complaint on June 15, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because he purchased a voucher on January 16, 2013 for $49, had difficulty scheduling an appointment with the merchant before the voucher expired on May 23, 2013, and was then denied a refund for the voucher.

LivngSocial apologizes for the experience that [redacted] had with this deal. Vouchers are subject to the availability of the merchant, but we do understand the disappointment in being unable to schedule. As a courtesy, we have processed a refund in Deal Bucks, or LivingSocial credit, for the amount paid for the voucher. [redacted] now has a balance of 49 Deal Bucks on his LivingSocial account, and these Deal Bucks will be automatically applied to future purchases unless otherwise noted in the Fine Print.

We hope that this resolves [redacted]'s issue.

Best regards,

Review: I had made several previous purchases from LivingSocial.com and by doing so, they had saved my credit card information in their system. By doing so, whenever I elected to purchase an item seen on their website, I merely clicked on a link and it filled in the information. Their business functions where they accept your payment information, regardless if the products, services, etc. originate from another company. There is never direct contact with any secondary companies prior to LivingSocial.com charging for the merchandise.

In February 2013, I purchased three (3) IPad Camera Kits from LivingSocial.com for a cost of approximately $25. After my card was charged, I was directed by LivingSocial.com to another company's website where I was to enter a certificate number for each of the camera kits. It was at this point that the secondary company that LivingSocial.com had directed me to charged me an additional $8 for shipping of these items, while stating delivery would be within 4 weeks. After 6 weeks had passed, I contacted (via email) LivingSocial.com to inquire of the whereabouts of my purchase and I was instructed by LivingSocial.com to contact the secondary company to resolve the issue. I contacted the company via email and was advised the items were delayed buy would arrive shortly. I waited several more weeks and after not receiving my camera kits, I again contacted the secondary company and received the same response. I waited several more weeks and again emailed the secondary company about the camera kits and was again ensured the items would be shipped shortly. After waiting several more weeks, I re-contacted LivingSocial.com and was told that because my issue was with the secondary company they were the ones who I had to deal with. I explained that LivingSocial.com had facilitated this purchase and charged my credit card for the items therefore they were complicit in any wrongdoing that had occurred. LivingSocial.com again informed me that they had no responsibility in this matter and that my problem was with the secondary company. I believe LivingSocial.com is equally if not more liable to me for the purchase that I paid for but never received because they facilitated the transaction and put me in contact with the secondary company. My request for a refund of the money I had paid for the camera kits from LivingSocial.com was denied outright!Desired Settlement: I believe LivingSocial.com should refund the purchase price for the camera kits and also absorb the shipping expenses. I'm not seeking anything more than the money I paid for the items I never received. I'll never patronize LivingSocial.com again.

Business

Response:

On June 20, 2013 the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on June 20, 2013. [redacted]

sent a complaint via the Revdex.com regarding LivingSocial because he

never received a product he ordered from [redacted]

We apologize for the issue [redacted] had with this merchant. A

full refund of the price paid for the vouchers has been issued to the credit

card [redacted] used for purchase.

We hope that this resolves [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I made numerous attempts to resolve this matter myself but was basically "blown off" by their representative that responded to my emails. I had to contact the Revdex.com to get them to do what was right, when I asked them the exact same thing several times prior to contacting the Revdex.com. I have every email I sent them and their responses saved and can produce them at any time. Yes, I do accept my $27 they rightfully credited to my credit card but I suppose they still don't feel responsible for the shipping charges I paid to a company they are in business with; a company they facilitated in committing this thievery. I didn't look up "[redacted] and order directly from them, I found their product on LivingSocial.com and made the purchase through LivingSocial.com directly, using my credit card information that had been maintained in LivingSocial.com's files from previous purchases I had made. LivingSocial.com directed me to a company that was obviously operating some form of scam business by charging consumers for merchandise but never delivering it. That company charged me approximately $9 for the shipping of items that were never shipped. While $9 is not a lot of money, I spent the $9 and got absolutely nothing from them. This secondary company that I was directed to by LivingSocial.com perpetrated a fraud on me and unknown amounts of other innocent consumers. Imagine if it was several hundred consumers that experienced what I did, that $9 from several hundred persons wouldn't be such a small amount then, would it. The principal of the whole thing is that I shouldn't have had to contact the Revdex.com for a refund of a charge for merchandise that was never delivered. Not once did LivingSocial.com dispute my claim that I had never received the merchandise as their reason for not refunding my money, they simply said my claim was with the other company. I even stated to them in one of my emails that I was going to report them to the Revdex.com and they brushed that off as well. I have that email also if you need it. That type of business attitude is absolutely unacceptable and I sincerely wish I could return any other items I had purchased from them.

I am still owed shipping charges that I paid to a company LivingSocial.com is in business with. After making the purchases on LivingSocial.com, I was directed by LivingSocial.com to this other company's website to process the delivery of the merchandise. It was there, on the website of a company that LivingSocial.com directed me to, a company that LivingSocial.com is obviously in business with, where I followed the directions and was charged approximately $3 per item for shipping.

Regards,

Business

Response:

On June 20, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the rejection of our June 24, 2013 response on July 1, 2013. [redacted] rejected LivingSocial’s response via the Revdex.com because [redacted] feels as though he should be compensated for the shipping charges associated with this purchase from [redacted].

Review: Purchases a deal from social living for [redacted] detailing in Feb. 2013 for $39 which expired on June 22nd 2013. Prior to deal expiring I tried contacting [redacted] many times through email , telephone and leaving messages to schedule my appointment with no success. Nor has [redacted] returned any of my calls. Prior to the deal expiring I contacted social living many times telling them of my concerns and not being able to contact anyone from [redacted] and they basically said it was nothing they could do to help me.Desired Settlement: Now that I have filed this complaint I just want my money back I do not believe that [redacted] would do a good job en-light of this complaint.

Business

Response:

On July 1, 2013 the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number 9604379. LivingSocial

received the complaint on July 1, 2013. **. [redacted] sent a complaint via

the Revdex.com regarding LivingSocial because she was unable to

schedule an appointment for her [redacted] voucher.

We apologize for the issues **. [redacted] had while trying to redeem

and have investigated her issue further. As a courtesy, a full refund has been

issued to **. [redacted]’s LivingSocial account. This $39 credit will be

automatically applied to her future voucher purchases.

We hope that this resolves **. [redacted]’s issue.

Best regards,

Review: LivingSocial had a coupon adverstised with another company "[redacted]". The coupon was for 40 blue crabs, 24 shrimp, 24 scallops, clam chowder and chicken wings. The advertisement stated the crabs would be cooked and shipped, the website even offered 'reheating' instructions. The crabs were shipped raw and flash frozen, crabs generally are steamed live, and it is not reccomended to eat them if they have been deceased (not steamed live). The crabs also were cut in half, this I believe was to hide the fact that some of them were only an inch across in diameter. Having crabbed myself before I am aware of size limits on crabs and I do not believe any of them should have been kept as they were obviously too small. I cooked a couple but they were inedible, therefore I unfortunately had to throw them all away, they were not fit to serve for the group for which I had purchesed (my Aunt's 80th birthday party). I called multiple times, when I spoke to the agent '**', he did offer to reship, but that was out of the question as the quality of the food was awful, I asked for a refund. ** said to call LivingSocial and tell them '**' had ok'd the refund. I did so and LivingSocial refused to refund, they contacted [redacted] and then informed me that [redacted] did not authorize the refund. I was stuck and am now reaching out to at least bring this to the attention of the Revdex.com for four reasons really:

1.) the quality of the food was terrible

2.) I was lied to and never received a refund

3.) The LivingSocial coupon was falsely represented (cooked vs raw-I would have never ordered raw dead crabs+)

4.) I believe that the crabs were undersized - I will also be contacting Game and Fish dept of CA

This meal I threw away costed me over $300 when it was all said and done (shipping and handling included). I then had to go and purchase an edible meal as the party was the next day. I have ordered blue crabs from other companies online and never had an issue.Desired Settlement: 1.) Others are made aware that these coupons may not be as shown in pictures or described

2.) Make the public aware that LivingSocial does not care about the satisfaction of their customers or quality product of their partners

3.) Refund for the meal that was thrown away

Business

Response:

Review: I bought a certificate for the cleaning of a one bedroom apartment and when it was about to expire I asked the vendor if I could extend it for a month. They say they couldn't so I figured I'd use the paid value ($49) towards the promotional value ($86) and just pay the difference when I got around to using it. But when I tried to do this but was told that the service would be extravagantly expensive. My apartment is a small one bedroom and they said it would take 1.5-3 hours at $105/hour. So it could cost me as much as $315 minus the amount of $49 that I've already paid. Of course, I'm certainly not going to pay this ridiculous amount so I requested reimbursement or a credit from Living Social and they refused. I have dealt with most of the other online deal sites and this experience was by far the least understanding or considerate, a poor way to conduct any business.Desired Settlement: $49

Business

Response:

On July 28, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on July 28, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because the additional fees on top of the paid value are higher than **. [redacted] initially realized.

Review: On April 12, we purchased three vouchers (two on [redacted]' account and one on [redacted]' account) for [redacted] left messages beginning in April for them to call to schedule an appointment and they never called. He left another message on July 18, 2013 and they finally called on July 23, 2013 and scheduled the appointment for July 30, 2013 at 6:00pm. At 5:49pm on July 30th, [redacted] left a message stating that [redacted]'s truck broke down on the highway and they wanted to reschedule for Wednesday, July 31 or Thursday, August 1. She left two call back numbers. [redacted] called both numbers and left messages stating that it would be fine to reschedule. She asked if we could reschedule for Friday, August 2nd, but if that was not possible, we could make arrangements for Thursday, August 1. As of August 3rd, we have not gotten a response.

[redacted] sent a refund to request to living social explaining the situation. We would rather not do business with a company that does not honor their services or contact their customers in a timely manner.Desired Settlement: We would like our money refunded. We bought three vouchers and spent $79 for each voucher, for a total of $237.

Business

Response:

On August 3, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on August 4, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because three vouchers purchased were purchased on April 12, 2013 for $79 each, and he desires a refund due to scheduling issues with the merchant.

Review: On December 24th 2012 I purchased a voucher for "[redacted]" from the Living Social website, good for one (1) tandem skydive at "[redacted]. The amount paid was $145 and this voucher would expire on September 15th, 2013 at which time the $145 would be credited towards another tandem jump. I am assuming that $145 is cheaper than the normal price for a skydiving trip. Myself and 3 of my roommates purchased this deal and were hoping to all go together. In June 2013 we began attempting to contact "[redacted]" but the phones rand indefinetely and a voice mailbox was full. Myself and my 3 roommates consistently sent emails and placed phone calls for a month until we decided to contact Living Social. I spoke with numerous Living Social customer service representatives in July, most notably on July 29th. On July 29th I spoke to a representative who stated "[redacted]" was still in operation and was "extremely busy with a high volume of skydiving requests". I was given an alternate phone number to try and contact "[redacted]" but we found ourselves in the same situation. The phone rang indefinetely, nobody answered and I was unable to leave a voicemail. In addition, our tens of emails also went unresponded. Since July we have spoke to several other Living Social customer service employees who have basically said there is nothing they can do and to try and contact "[redacted]". Obviously, it is impossibly to try and contact them and Living Social does not seem to care that we've tried literally HUNDREDS of times to contact "[redacted]". I feel completely robbed of $145, want a full refund for services I paid for that seemingly don't exist and I will NEVER EVER use Living Social again.Desired Settlement: I want a refund of my $147

Business

Response:

Review: on 8/24/2013 I purchased 2 Handy Hoses from [redacted]. Both hoses were defective and broke. I contacted livingsocial and got the following, "Hi [redacted], We’re sorry to redirect you, but in this case, it's best to ask [redacted] at ###-###-#### or [redacted] . Since they'll be taking care of you, they can share all of those details. If you have any problems contacting them, please let us know, and we’ll be happy to help put you in touch. If you still have questions, please reply to this email. We're happy to help. Thanks for LivingSocial! [redacted] | Consumer Services Representative | LivingSocial | help.livingsocial.com". [redacted] did refund the shipping but I got the following message,"Hello [redacted], We have received your letter requesting a refund for your two defectives items. Since both items were bought through Living Social the refund for your two items will come through them. Give their customer service a call and they will call us to verify. Regarding the $1.99 P&H charge for you and [redacted], we refunded you both this morning. It can take up to 48 hours for this refund clear the system. Thank you and we apologize any inconvenience,

P: ###-###-####

Skype: [redacted]

So I contacted livingsocial like it said to do and I got ," Hi [redacted],

We’re working on getting the best possible information for you, and will let you know as soon as we have it. Thanks for your patience—we'll be back in touch shortly.

If you still have questions, please reply to this email. We're happy to help.

Thanks for LivingSocial!

[redacted] | Consumer Services Representative | LivingSocial | help.livingsocial.com

I still have not heard from livingsocial about the refund.Desired Settlement: One company should be handling this not 2. Also, to be thrown back and forth like a beach ball is NOT acceptable. Once I sent a message I had a problem then livingsocial should have taken action right then in there. Not redirecting me to another company who turns around and sends me right back to the beginning. I would say with all the trouble I been going through I should get both hoses replaced and also get a refund on my original purchase. I know thats wishful thinking. So, I will settle for just a refund on both. If the company wants the broken ones returned then they need to send me a shipping label at their expense.

Business

Response:

On October 3, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on October 5, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because he purchased a voucher with [redacted] and the product was broken. He would like a refund back to his credit card due to the fact that the merchant has refunded the shipping price and the item has been returned.

Review: I ordered a product through living social and still have not received the item that I paid for on November 6, 2013. I tried to contact the merchant via e-mail and have left messages. The merchant still has not contacted me. I called living social and spoke with a customer service rep on 11/25/2013 and explained the issue. I was told they would look into it and let me know the status. Today is 11/27/13 and I am still waiting for a response.Desired Settlement: I am requesting the deliver of my product or a full refund.

Business

Response:

On November 27, 2013, the Revdex.com received a

complaint about LivingSocial from [redacted], Revdex.com Case Number

[redacted]. LivingSocial received the complaint on November 29, 2013. **. [redacted] sent

a complaint via the Revdex.com regarding LivingSocial because she

has not received her order from [redacted].

Livingsocial apologizes for the delayed delivery of **. [redacted]’s

item. Our Merchant Services team has been working on getting the status of her order.

Our records show that the order is currently in transit. We have sent all the information

to **. [redacted] via email.

We hope that this resolves **. [redacted]’s issue.

Best regards,

Review: I purchased living social tickets for the [redacted] in which the header stated that the voucher can be used "anytime between Wednesday, November 06-Sunday, January 05". I called [redacted] a couple of weeks later to schedule my ride and they informed me that was not correct and it was only for certain dates. I inquired about the verbiage that stated that the voucher could be used anytime in the time frame and was told that they did not add that language and that I needed to contact Living Social to inquire. I have corresponded several times with Living Social asking about the language and they ignore my concern and refer me back to [redacted]. I would have never purchased the voucher had I known that it was only valid for specific dates. Living Social has refused to refund the funds or honor Deal Bucks and will not respond in regards to the Good Deal Guarantee policy. Request#[redacted]Desired Settlement: I would like to be reimbursed for the tickets that I purchased as I was not able to use them "anytime between Wednesday, November 06 – Sunday, January 05 " as the web page stated when I purchased the tickets.

Business

Response:

On January 17, 2014, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on January 22, 2014. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she was unable to redeem her voucher to the [redacted] because it was valid for only specific dates, and couldn’t be used between the dates listed.

LivingSocial apologizes for the inconvenience **. [redacted] experienced with this deal. The Fine Print of the deal stated the voucher could be redeemed on November 9, or between December 26, 2013, and January 5, 2014. We apologize for any confusion. As a courtesy we’ve credited 46 Deal Bucks to **. [redacted]’s account. This credit is equal to the amount that was paid for the deal.

We hope that this resolves **. [redacted]’s issue.

Best regards,

Review: Living Social sold me a promotion for a total house air duct cleaning promotion at a reduced rate. I took time off from work on "4" occasions and the company "No Showed " every time !!Desired Settlement: I missed 4 days of work. Granted, one day was weather related.

Business

Response:

On April 14, 2014, the Revdex.com received a

complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSoial received the complaint on April 15, 2014. **. [redacted] sent a

complaint via the Revdex.com regarding LivingScoial because he

purchased a voucher for Air Duct and Dryer Vent Cleaning from [redacted] on

January 14, 2014 for $39 and claims the merchant had no showed on four

appointments. **. [redacted] is requesting a complimentary service.

LivingSocial has reviewed **. [redacted]’s request and we apologize

for any frustrations he may have experienced. At this time we are not able to honor a

request for a complimentary service. Our records show **. [redacted] contacted our

Consumer Service team regarding the missed appointments. We contacted the merchant via phone and confirmed that **.

[redacted] had an appointment that was rescheduled. **. [redacted] requested a refund

and we provided a 39 Deal Buck refund for the cost of the voucher. In addition, we also provided 15 Deal Bucks as a courtesy. Due to this we cannot

honor the request for a complimentary service.

We hope that this resolves **. [redacted] issue.

Best regards,

Review: I had ordered LivingSocial deal ($27) for two [redacted] bracelets on 7/31 and recevied confirmation. No bracelets have been received to date. I emailed [redacted] twice, and was told they were on the their way....still nothing. I contacted LivingSocial to complain, and was offered a refund which I accepted. Several days later - no refund, so sent another email. Was just told my "refund" would be in credit for another LivingSocial offere which I do not want. I do not want to deal with this scam of a company t hat promotes goods that are not available and that you have to endlessly ask about.Desired Settlement: I demand a full refund to my accounts immediately - no credit!

Business

Response:

On September 2, 2014,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on

September 2, 2014. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because [redacted] made a purchase on July 31, 2014 for [redacted]

Bracelets in the amount of $27, and [redacted] claimed she had not received her

merchandise.

LivingSocial has

reviewed [redacted]’s request and apologize for any inconvenience [redacted] had

experienced with this deal. LivingSocial offered a refund in Deal Bucks and [redacted] accepted the offer. LivingSocial processed a refund in the amount of 27

Deal Bucks on September 1, 2014.

We hope that this

resolves [redacted]’s issue.

Best regards,

Maria

Review: I purchased a voucher for a carpet cleaning back in Sept. 14 2014 and went to set up an appointment for the carpet cleaning service of which was never provided but the vendor provided the service has marked the voucher as redeemed. Basically I have been on the phone for over an hour trying to prove I my house wasn't cleaned for a voucher I paid for but never used. This is highway robbery. An I would like my money back immediately along with an official apology. [redacted] Carpet Cleaning is robbing people before they even use vouchers. Please have the police department look into this.Desired Settlement: Offical apology and money back as soon as possible as this voucher was paid for in September and The company marked the voucher as redeemed on Oct. 9th when I have never even spoken to the vendor providing the service until today, Please help.

Business

Response:

On October 27, 2014, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on October 27, 2014. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because his voucher for [redacted] Carpet Care was marked as redeemed when services weren’t yet rendered. He is requesting a refund for this voucher. LivingSocial apologizes for any inconvenience **. [redacted] experienced with his voucher accidentally being marked as redeemed. **. [redacted]’ first contact with LivingSocial was on October 27, 2014 to let us know that the voucher had been marked as redeemed when services hadn’t actually been rendered. We immediately opened an investigation of the situation and let **. [redacted] know we would be back in touch with him once this investigation was complete. LivingSocial must confirm the status of a voucher with a merchant prior to a refund being issued. We were able to confirm with the merchant on October 28, 2014 that services weren’t rendered, so we have issued **. [redacted] a full refund to the method of payment. This refund can take anywhere from three to five business days to process. We hope that this resolves **. [redacted]' issue. Best Regards, Sarah

Review: I purchased 2 Living Social Adventures tickets to go zip lining with my son. The fine print said you had to weigh 60lbs-250lbs to attend. I called and told them I was taking my 10 year old son. They asked me if he was over 60lbs I said yes they told me we could go on the mid mountain tour. On Sunday April 14 my son and I get up early and head to [redacted] to meet to take the bus living social arranged for the trip. When we get there they tell me we can't board since my son is under 18. Their insurance will not cover it although the zip lining place does accept children under 18 as long as they are over 60lbs. We were very disappointed to say the least. I saved up for this trip and it was a reward for my son for doing well in school that year. I spoke to [redacted] an employee of Living Social at the location spot she promised me a full refund and somebody would get in touch with me. Needless to say nobody contact me so I contacted them. I finally got a response back from [redacted] that they would not give me a refund. I told him their representative promised me a refund and they should honor what they say. Countless emails back no response. I am out $200 for a trip I could attend and have a disappointed son. I should have read the reviews online before I booked. [redacted] and [redacted] also have negative reviews of Living Social. They are deceptive and their refund policies should be looked into. Your LivingSocial Help Request #[redacted] is the thread in which I emailed themDesired Settlement: I want a $200 credit to my credit card so I can use that money to book another trip for my Son

Business

Response:

On April 23, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April 25, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she requested a refund and her request was denied.

On April 25, a full refund was processed for the deal in question.

We hope that this resolves [redacted]'s issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased a $10 living social gift certificate for [redacted] for $5. When I attempted to redeem it on April 1st 2013. Upon visiting the location, they were closed. When I contacted the business on April 3rd, I spoke to a female representative about the issue and if they would still honor the full value ($10) of the certificate, she put me on hold and asked the manager. They said they would not. I contacted LivingSocial directly for a refund, after several exchanges with the representative, [redacted], and a reply from the manager, [redacted], my requests for a refund were denied.

Business

Response:

On April 29, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April

29, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because he purchased a voucher to spend on baked goods at [redacted]. on January 2, 2013 for $5. He is requesting a refund because

he attempted to use the voucher on the day before expiration and states they

were closed.

Per LivingSocial’s

terms (livingsocial.com/terms), a refund may only be issued within seven days

of purchase or if the merchant has gone out of business. [redacted]’s request is

outside of the refund policy. He states he attempted to use the voucher on

April 1, which was Easter weekend, so the merchant may have been closed for

holiday or simply sold out due to the holiday. Nonetheless, [redacted] had the

entire promotional period to use the voucher, and he did not contact

LivingSocial about any issue until April 22, which is three weeks after

expiration. Once a voucher expires, it can be used for its paid value towards

services with the merchant. However, as a courtesy outside of policy, the

purchase has been refunded in Deal Bucks as a credit to [redacted]’s

LivingSocial account.

We hope that this

resolves [redacted]'s issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I would like to stress the problem I have is with the service provided by a doctor under a deal sold to my by this company and not necessarily the company itself. I purchased 2 vouchers for a massage/chiropractic session valued at $29 each on 2/17/12. since the date of purchase we have made numerous attempts to schedule our appointment only to have our appointment cancelled. This doctors office told us numerous times they had no availability and would call us back which went on for months at a time. As we were very concerned about being able to use our vouchers prior to the expiration date we contacted the doctor who assured us our vouchers can be used even after the date of expiration. I do have an email sent to me from January of this year advising the same. The vouchers expired 2/19/2013 and in January we made appointments for April of this year only to be told at the beginning of the month that our appointments had to be cancelled and rescheduled for September. My wife and I find this unacceptable and totally unprofessional. It should not take over a year to set up an appointment and more recent calls to the doctors office have gone unanswered. We did contact Living Social who tried to help the best they can but stated without remembering the exact date of our initial cancelled appointment in 2012 they could not offer a refund. We did not expect to have this problem and we feel it is outrageous for us to be expected to remember the date of a cancelled appointment from over a year ago. We have no faith in the ability of this doctor to honor their commitment as nothing they have done so far would warrant our trust. We did not use these vouchers and know it cannot be too difficult to simply have a refund given by the doctor to Living Social and than to us as the services paid by all parties have not been used or redeemed. The name of the doctor is [redacted] and her info is [redacted].Desired Settlement: A refund.

Business

Response:

On April 22, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on April 22, 2013. [redacted]

sent a complaint via the Revdex.com regarding LivingSocial because he

felt as though he should receive a full refund for his [redacted] vouchers.

We have taken a further look into [redacted]’ issue. As was

previously explained, a refund is only granted if a business closes down. We

have investigated the merchant and confirmed that they were successfully

redeeming vouchers for the duration of the promotional period. We apologize

that [redacted] was unable to schedule his appointment, but again stress that

the paid value of his vouchers ($29 each) can still be used towards a future

service with the merchant. This value is good for five years from the time of

voucher purchase.

We hope that this resolves [redacted]' issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The doctor in question has sent me a refund already.

Regards,

Review: I purchased a Living Social Voucher for "[redacted]" for my home town [redacted], AL. The advertisement said it had restaurants, grocery coupons and other service/goods for my area. I used my voucher, but did not receive the coupon book as descriped. It was a seven page booklet with two grocery store coupons one I don't think is in the [redacted] area and the other coupons were for golf/entertainment which is out of my area. I contacted Living Social to remedy the problem, but they told me I was out of the refund window. I had to enter the voucher number and WAIT to receive the booklet before I knew it was not as advertised. I will be happy to send the booklet back to them, but I want a refund. The coupon book on the referenced [redacted] website had multiple restaurant and business coupons in my area.Desired Settlement: I would like a postage paid envelope to return the booklet back and a full refund credited to my credit card.

Business

Response:

On June 18, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on June 20, 2013. [redacted] sent a complaint via the RevDex.com regarding LivingSocial because [redacted] purchased a coupon

book on April 18, 2013 for $12.00 and was unsatisfied with the quality of the

coupon book she received from [redacted].

LivingSocial has processed a $12.00 credit card refund to the card

originally used to make the purchase. [redacted]

[redacted] is not required to return the product received or take any further

action.

We hope that this resolves [redacted]'s issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Paid $89 to living social for [redacted] carpet cleaning. There policy clearly states that the paid amount does not expire. That means to me that you can get this back for a refund. Called [redacted] to set up a time. Owner was extremely rude and unprofessional. So I called LS to ask about getting my money back and they said no. So I went ahead with the cleaning even those this company has an Revdex.com F rating. We cleared out the pet and kids and sure enough the guy sprayed the carpet with water and took the voucher and left while my husband was on the phone. Clearly a scam. Called living social 4 times. I even said I would take a credit with them instead of cash.Once I had to wait a week for the answer and still won't give me my money back. They acted as an agent for this man. I never would have gone with him if not a 'deal' through living social. They know his reputation and what he does and still take customers money for his 'services' Filing a complaint with [redacted] will do no good. He already has 2 unanswered complaints.Desired Settlement: Would like refund or credit on the site.

Business

Response:

On June 11, 2013 the Revdex.com received a complaint about LivingSocial from [redacted] Revdex.com Case Number [redacted]. LivingSocial received the complaint on June 15, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because the merchant was not professional when the voucher was redeemed.