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LivingSocial, Inc

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Reviews LivingSocial, Inc

LivingSocial, Inc Reviews (1202)

Review: I bought a voucher to [redacted] in [redacted], Texas. I let the voucher value (Three-course Meal for Two) expire, but I went to this restaurant and spent $200 expecting that I would receive the paid $49 Living Social voucher amount as stated on the voucher. They would not honor I the paid amount which again, the voucher states would be the case. When I contacted Living Social and received several "we are working on it emails," they contacted [redacted] who then agreed to honor it the "next" time I came in. Why would I want to give patronage to and spend even more at an establishment which did not honor what they committed to? I expected a refund to my Living Social account or from the restaurant, both of whom have refused. I have filed a Revdex.com complaint against the restaurant with my local Revdex.com.Desired Settlement: refund of $49 to my Living Social account

Business

Response:

On November 15, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on November 16, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she tried to redeem her expired voucher to [redacted], the merchant refused to honor it. Since she was unable to apply her $49 paid value towards her $200 bill, she would like a refund.

LivingSocial apologizes for the experience **. [redacted] had with this deal. Our systems show on November 15, 2013 **. [redacted] was issued a refund in the form of 49 Deal Bucks. This is equal to the amount she paid for the voucher. In addition, we also credited 10 Deal Bucks for the inconvenience.

We hope that this resolves **. [redacted]’s issue .

Best regards,

Review: Hi there,

I've purchased a voucher for a two people 4 hours cleaning service from Living Social in Jan this year and have been trying to schedule the cleaning service in April. I had followed the instructions in the voucher, sending the email to the company called [redacted], trying to confirm the date and time available for the cleaning service in [redacted]. Unfortunately, I got no reply for more than 2 weeks, so I sent them a few other emails with no responds at call. The same time, I found out the tel number for that company from their website and tried to call their [redacted] office a couple times [redacted]), nobody ever answered the call. Left the VM but never got any return.

So, I contact living social and telling them what had happened and requested for a refund as the deal/service they sold me is not redeemable.

Unfortunately, even living social understand this is a deal not being able to redeem, they refused the refund request, and offer options that are meaningless or not working at all!

For your reference, I can share with you the email support I got from living social, which basically saying they will not refund any purchase even they know it is unable to redeem before the expiration date and the voucher will expire automatically, which means we, as a consumer, paying them for nothing!

This is ridiculous and I should share this with all the consumers. It is a scam!

Thanks,

PS: For your reference, I have a copy of all the email support from living social, please email me [redacted]. I will forward them to you.Desired Settlement: Living Social sold me a deal, which is un-redeemable!

They should refund me!

Business

Response:

On March 20, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on March

20, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she purchased a voucher for house cleaning from

[redacted] on January 13, 2013 for $79. She is requesting a refund

because she was not able to get in contact with the merchant.

[redacted] was already

in contact with one of our representatives and was issued a courtesy refund in

Deal Bucks as a credit to her LivingSocial account on March 25, 2013. This

credit can be applied to future purchases.

We hope that this

resolves [redacted]'s issue.

Best regards,

Consumer

Response:

Hi There,

Just an update regarding to my case for Living Social.

I have submitted another complaint on Living Social's facebook site the same time and they issued me the deal bucks for the amount that I've paid for, instead of refund to my original payment method, which I accepted.

So please go ahead and close the case if needed.

Thanks a lot for your help!

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I Purchased some vouchers and I could not exchange them for reasons beyond me. I contacted the LivingSocials Deals by email explaining my problem. They responded that they will take care of it. I was asking for credit back or credit with them for me not to loose my money.

It is been almost a month and I have not response from them. I tried send them more emails about my issue and not a satisfactory answer back to me, just that they have knowledge of my problem.Desired Settlement: This company have business with other companies that not provide a reliable form of contact. I was trying to set an appointment and never get an answer on the phone, neither by email.

Business

Response:

Review: I purchased a livingsocial deal for a series of networking events from a 3rd party. According to the advertisement, these events were for ages 22 - 42. However, when I went to register for the event, all of the events were for a different age range (ages 22 - 38 or 39). I spoke with livingsocial immediately. They informed me that new events were being scheduled all the time and to check back with the vendor. After waiting five months, there have been NO events scheduled for the age range advertised. I spoke with a livingsocial supervisor today. He did some research and agreed that what was advertised was not what was being delivered. He put in a claim with his customer care department to do further investigation. I've received their response and according to the 3rd party "the ages that are listed on the site for an event are only recommendations, all events are open to all ages." So while they acknowledge that what they advertised is not what has been delivered, they have no concerns about the false advertising. Furthermore, they cannot extend a refund because it is outside their return policy. (When I originally spoke with them, I was within the return policy; however, I was told to check back with the vendor's other upcoming events.) I have also contacted my credit card to file a billing dispute.Desired Settlement: I would like the $59 to be refunded to my credit card. I would also like an apology from both livingsocial and the 3rd party involved.

Business

Response:

On 5/31/2013 the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted] LivingSocial received the complaint on June 1, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because of a purchase made for [redacted] on January 29, 2013 in the amount of $59. [redacted] would like a refund for this purchase due to her inability to redeem to her preference.

Review: I purchased living social tickets for the [redacted] in which the header stated that the voucher can be used "anytime between Wednesday, November 06-Sunday, January 05". I called [redacted] a couple of weeks later to schedule my ride and they informed me that was not correct and it was only for certain dates. I inquired about the verbiage that stated that the voucher could be used anytime in the time frame and was told that they did not add that language and that I needed to contact Living Social to inquire. I have corresponded several times with Living Social asking about the language and they ignore my concern and refer me back to [redacted]. I would have never purchased the voucher had I known that it was only valid for specific dates. Living Social has refused to refund the funds or honor Deal Bucks and will not respond in regards to the Good Deal Guarantee policy. Request#[redacted]Desired Settlement: I would like to be reimbursed for the tickets that I purchased as I was not able to use them "anytime between Wednesday, November 06 – Sunday, January 05 " as the web page stated when I purchased the tickets.

Business

Response:

On January 17, 2014, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on January 22, 2014. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she was unable to redeem her voucher to the [redacted] because it was valid for only specific dates, and couldn’t be used between the dates listed.

LivingSocial apologizes for the inconvenience **. [redacted] experienced with this deal. The Fine Print of the deal stated the voucher could be redeemed on November 9, or between December 26, 2013, and January 5, 2014. We apologize for any confusion. As a courtesy we’ve credited 46 Deal Bucks to **. [redacted]’s account. This credit is equal to the amount that was paid for the deal.

We hope that this resolves **. [redacted]’s issue.

Best regards,

Review: On April 12, we purchased three vouchers (two on [redacted]' account and one on [redacted]' account) for [redacted] left messages beginning in April for them to call to schedule an appointment and they never called. He left another message on July 18, 2013 and they finally called on July 23, 2013 and scheduled the appointment for July 30, 2013 at 6:00pm. At 5:49pm on July 30th, [redacted] left a message stating that [redacted]'s truck broke down on the highway and they wanted to reschedule for Wednesday, July 31 or Thursday, August 1. She left two call back numbers. [redacted] called both numbers and left messages stating that it would be fine to reschedule. She asked if we could reschedule for Friday, August 2nd, but if that was not possible, we could make arrangements for Thursday, August 1. As of August 3rd, we have not gotten a response.

[redacted] sent a refund to request to living social explaining the situation. We would rather not do business with a company that does not honor their services or contact their customers in a timely manner.Desired Settlement: We would like our money refunded. We bought three vouchers and spent $79 for each voucher, for a total of $237.

Business

Response:

On August 3, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on August 4, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because three vouchers purchased were purchased on April 12, 2013 for $79 each, and he desires a refund due to scheduling issues with the merchant.

Review: detail shop tried to "bait and switch" advertising bought through living socialDesired Settlement: refund cash or credit

Business

Response:

On May 27, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 28, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because he purchased a voucher for auto detailing services and his refund request was denied.

[redacted] did not provide a detailed description of his complaint, other than his claim that the deal in question was a ‘bait and switch’ but his original email explained that the merchant was charging additional fees. As stated in the Fine Print of this deal, additional fees may apply for vehicles with excessive dirt, mud, tar, or pet hair.

Because this merchant is honoring vouchers, we are unable to provide a refund at this time.

We hope that this resolves [redacted]’s issue.

Best regards,

Review: I ordered a product through living social and still have not received the item that I paid for on November 6, 2013. I tried to contact the merchant via e-mail and have left messages. The merchant still has not contacted me. I called living social and spoke with a customer service rep on 11/25/2013 and explained the issue. I was told they would look into it and let me know the status. Today is 11/27/13 and I am still waiting for a response.Desired Settlement: I am requesting the deliver of my product or a full refund.

Business

Response:

On November 27, 2013, the Revdex.com received a

complaint about LivingSocial from [redacted], Revdex.com Case Number

[redacted]. LivingSocial received the complaint on November 29, 2013. **. [redacted] sent

a complaint via the Revdex.com regarding LivingSocial because she

has not received her order from [redacted].

Livingsocial apologizes for the delayed delivery of **. [redacted]’s

item. Our Merchant Services team has been working on getting the status of her order.

Our records show that the order is currently in transit. We have sent all the information

to **. [redacted] via email.

We hope that this resolves **. [redacted]’s issue.

Best regards,

Review: I purchased a deal on May 17 for a $22 hummingbird feeder (Voucher #[redacted]). I read through all the fine print, it never said anything about having to pay an additional shipping charge. When I went to redeem my voucher, the shipping charge ended up being an additional 50% of the purchase price. I have contacted customer service and they refuse to give me any sort of refund.Desired Settlement: I would like them to give me back the $22 purchase price so I can use it towards something else.

Business

Response:

On May 26, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 28, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she purchased a voucher for a product and then requested a refund outside of policy. Her refund request was denied.

[redacted] requested a refund because she did not wish to pay the required shipping fee. However, [redacted] did not contact us within our refund window of seven days and the Fine Print of the deal stated that shipping was not included. Furthermore, [redacted] used a promotional code to purchase this deal and she was not charged by LivingSocial. Because she was not charged for the product, we are not able to provide a refund.

We hope that this resolves [redacted]’s issue.

Best regards,

Review: I bought a $45 Living Social voucher for a [redacted] deal. I never received any information about the deal but wanted to shop at [redacted] so went into [redacted] & bought a membership. Later I called Living Social to find out what happened, they told me they had the wrong e-mail address so I never received anything else. The voucher never showed up in my account with Living Social during this time. I CANNOT USE THIS VOUCHER SINCE I ALREADY HAVE A MEMBERSHIP so why can't I get a full refund or at least a credit in the amount of what I paid?Desired Settlement: A full $45 refund or at least a credit in the amount of what I paid, $45.

Business

Response:

On March 27, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted] LivingSocial received the complaint on March

28, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she purchased a voucher for a [redacted] membership from

[redacted] on March 5, 2013 for $45. She is requesting a refund because she did

not get notification of the purchase succeeding and therefore she purchased a

membership to [redacted] on her own.

LivingSocial

apologizes for the confusion that occurred in this situation. [redacted] made

the purchase under a misspelled email address, which is why she did not receive

a confirmation of her voucher purchase. However, she was charged for it and she

had access to the voucher in her LivingSocial account the day after purchase.

Per LivingSocial’s terms (livingsocial.com/terms), a refund may only be

provided within seven days of purchase or if the merchant has gone out of

business. [redacted]’s request is outside of policy. However, as a courtesy, her

purchase has been refunded in Deal Bucks as a credit to her LivingSocial

account. She may use this credit toward future purchases.

We hope that this

resolves [redacted]'s issue.

Best regards,

Review: LivingSocial sold me eyecare and glasses from their business partner [redacted]. Their partner charged me $843 and failed to provide the promised glasses. Therefore I received nothing of value for the $35 LivingSocial took from me on behalf of their business partner.Desired Settlement: Full refund of $35.

Business

Response:

On March 20, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted] Revdex.com Case Number [redacted]. LivingSocial received the complaint on March

20, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because he purchased a voucher for an eye exam and $200 to spend

on prescription eye wear from [redacted] on February 2013 for $35.

He is requesting a refund because the glasses have not arrived yet.

LivingSocial

apologizes for [redacted]’s experience. Per LivingSocial’s terms

(livingsocial.com/terms), a refund may only been issued within seven days of

purchase or if the merchant has gone out of business. [redacted]’s request is

outside of the refund policy. The services were rendered, as he had the exam.

We apologize that the merchant has taken longer than anticipated to get him his

glasses. He had the exam on March 3, so we ask that he give the merchant some

more time to get the glasses, and he may contact them for further inquiries on

the status. Additionally, [redacted] has indicated that he already disputed this

charge with his credit card company, so the issue now must be resolved in that

manner.

We hope that this

resolves [redacted]'s issue.

Best regards,

Review: I bought a certificate for the cleaning of a one bedroom apartment and when it was about to expire I asked the vendor if I could extend it for a month. They say they couldn't so I figured I'd use the paid value ($49) towards the promotional value ($86) and just pay the difference when I got around to using it. But when I tried to do this but was told that the service would be extravagantly expensive. My apartment is a small one bedroom and they said it would take 1.5-3 hours at $105/hour. So it could cost me as much as $315 minus the amount of $49 that I've already paid. Of course, I'm certainly not going to pay this ridiculous amount so I requested reimbursement or a credit from Living Social and they refused. I have dealt with most of the other online deal sites and this experience was by far the least understanding or considerate, a poor way to conduct any business.Desired Settlement: $49

Business

Response:

On July 28, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on July 28, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because the additional fees on top of the paid value are higher than **. [redacted] initially realized.

Review: Bought deal through Living Social and contacted them via email three times with regard to my unused voucher. I complied with the terms of the voucher and made an appointment for the service through the merchant. The merchant then called and left a message a few days before the scheduled appointment to cancel. I rescheduled again and the day of the appointment approximately one hour after the time frame they said they would be at my home, they called and canceled again. I had taken the day off in order to keep my appointment without pay and this has now become a costly and huge hassle due to the inconsideration and unreliable merchant Living Social represented and shared in with regard to money I paid for the deal. I stated to Living Social several times that I want a cash/check refund and they are refusing. They want to give me credit but I am not willing to purchase anything from them again. At this point, they are ignoring my emails and have left me no other alternative but to report them to anyone who can help me obtain my refund.Desired Settlement: A cash, check, or [redacted] credit

Business

Response:

On March 12, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on March 20, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she was denied a credit card refund for the Air Duct Cleaning voucher she purchased on September 10, 2012. The merchant has cancelled [redacted]s appointment twice.

Review: I purchased a voucher for a carpet cleaning back in Sept. 14 2014 and went to set up an appointment for the carpet cleaning service of which was never provided but the vendor provided the service has marked the voucher as redeemed. Basically I have been on the phone for over an hour trying to prove I my house wasn't cleaned for a voucher I paid for but never used. This is highway robbery. An I would like my money back immediately along with an official apology. [redacted] Carpet Cleaning is robbing people before they even use vouchers. Please have the police department look into this.Desired Settlement: Offical apology and money back as soon as possible as this voucher was paid for in September and The company marked the voucher as redeemed on Oct. 9th when I have never even spoken to the vendor providing the service until today, Please help.

Business

Response:

On October 27, 2014, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on October 27, 2014. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because his voucher for [redacted] Carpet Care was marked as redeemed when services weren’t yet rendered. He is requesting a refund for this voucher. LivingSocial apologizes for any inconvenience **. [redacted] experienced with his voucher accidentally being marked as redeemed. **. [redacted]’ first contact with LivingSocial was on October 27, 2014 to let us know that the voucher had been marked as redeemed when services hadn’t actually been rendered. We immediately opened an investigation of the situation and let **. [redacted] know we would be back in touch with him once this investigation was complete. LivingSocial must confirm the status of a voucher with a merchant prior to a refund being issued. We were able to confirm with the merchant on October 28, 2014 that services weren’t rendered, so we have issued **. [redacted] a full refund to the method of payment. This refund can take anywhere from three to five business days to process. We hope that this resolves **. [redacted]' issue. Best Regards, Sarah

Review: Living Social Marketing advertised a home cleaning service that would provide service to the south and southwest Chicago suburbs. I purchased a voucher based on their servicing the Southwest Suburbs. I read all the print before purchasing. It was a couple of months later that we scheduled the cleaning service and booked a date. A couple of days before the scheduled appointment, my husband called to confirm the appointment and it was then that they shared they do not service our location. [redacted] said that our zipcode was not listed in the service area. I went back online to review the offer and see what was missed. The zipcodes were not listed where they stated their service area. They were further down on the page which required further scrolling that I did not realize. However, none of those zipcodes were part of the Chicago Southwest suburbs either -- the zipcodes were only for the Chicago and South Chicago area. The service area was improperly represented, and the agency never communicated that they could not service our area until we called to confirm the already scheduled appointment. Because this all happened outside the Living Social return window, Living Social will not refund any portion of what was paid. The [redacted] has refunded 50% of their payment and I am still working with them to get the remainder refunded.Desired Settlement: If they -- being both [redacted] and Living Social -- correctly identified the service area, listed the zipcodes where they identified the service area, that would make all the difference in the world. I missed the zipcode listings, but Living Social and [redacted] did not accurately describe the service area -- nor did the company catch or correct themselves at anytime other than when we called confirming service. I did not change my mind with this purchase. I had to the learn the expensive way that the information was not accurately or clearly communicated. Because there was absolutely no service provided by either company for the money taken, I see no reason why a full refund of $80 can not be provided.

Business

Response:

On May 13, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 19, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because of a purchase made on January 3, 2013 in the amount of $80 for [redacted].

Review: on 8/24/2013 I purchased 2 Handy Hoses from [redacted]. Both hoses were defective and broke. I contacted livingsocial and got the following, "Hi [redacted], We’re sorry to redirect you, but in this case, it's best to ask [redacted] at ###-###-#### or [redacted] . Since they'll be taking care of you, they can share all of those details. If you have any problems contacting them, please let us know, and we’ll be happy to help put you in touch. If you still have questions, please reply to this email. We're happy to help. Thanks for LivingSocial! [redacted] | Consumer Services Representative | LivingSocial | help.livingsocial.com". [redacted] did refund the shipping but I got the following message,"Hello [redacted], We have received your letter requesting a refund for your two defectives items. Since both items were bought through Living Social the refund for your two items will come through them. Give their customer service a call and they will call us to verify. Regarding the $1.99 P&H charge for you and [redacted], we refunded you both this morning. It can take up to 48 hours for this refund clear the system. Thank you and we apologize any inconvenience,

P: ###-###-####

Skype: [redacted]

So I contacted livingsocial like it said to do and I got ," Hi [redacted],

We’re working on getting the best possible information for you, and will let you know as soon as we have it. Thanks for your patience—we'll be back in touch shortly.

If you still have questions, please reply to this email. We're happy to help.

Thanks for LivingSocial!

[redacted] | Consumer Services Representative | LivingSocial | help.livingsocial.com

I still have not heard from livingsocial about the refund.Desired Settlement: One company should be handling this not 2. Also, to be thrown back and forth like a beach ball is NOT acceptable. Once I sent a message I had a problem then livingsocial should have taken action right then in there. Not redirecting me to another company who turns around and sends me right back to the beginning. I would say with all the trouble I been going through I should get both hoses replaced and also get a refund on my original purchase. I know thats wishful thinking. So, I will settle for just a refund on both. If the company wants the broken ones returned then they need to send me a shipping label at their expense.

Business

Response:

On October 3, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on October 5, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because he purchased a voucher with [redacted] and the product was broken. He would like a refund back to his credit card due to the fact that the merchant has refunded the shipping price and the item has been returned.

Review: I purchased two tickets for the [redacted] Festival in [redacted] for my husband and a friend (tickets were $33 each, so $66 was charged to my credit card). The event was outdoors, and was "supposed" to have a designated driver tent that would provide free transportation to your home once complete(our hotel was less than 8 miles away). After calling, and attempting to change the "will call" information from both companies, living social was not taking phone calls, and neither was the [redacted]. I had to transport by bus (1 1/2 hours by bus *had to catch 3 different buses to get there*). The festival was not in good neighborhood (lots of poverity, and very unclean area), I arrived there w/ my husband and his friend to check them in, I was told that I didn't need to be there since the tickets I had were scannable. So I waited over 1 hour to catch another bus. My husband and friend opon arriving to the event, said that the event was oversold, and only had time to have 5-6 "shot glass" size samples (was supposed to be unlimitied drinks) and proceeded to find the designated driver tent. When they arrived at the tent, they were told that no such ride system existed and was told how to take a bus back. Due to being in a unknown enviroment and in a sketchy neighborhood, they had to leave early in order to feel safe to arrive back to our hotel. I have contacted living social several times, and with no results. The first email I got back, was just thanking me for my concern and hoping that we had a great time. Obviously they don't take the time to actually read the complaints, because if they did they would of known that I was less than satisfied.Desired Settlement: I think the business has needs to give me at least half my money back, if not all of it. I am a paying customer, and did not recieve the services that were offered.

Business

Response:

On May 3, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 3, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because of a purchase made for [redacted] on March 21, 2013 in the amount of $66.00. [redacted] would like a refund due to her bad experience at the event.

Review: I had ordered LivingSocial deal ($27) for two [redacted] bracelets on 7/31 and recevied confirmation. No bracelets have been received to date. I emailed [redacted] twice, and was told they were on the their way....still nothing. I contacted LivingSocial to complain, and was offered a refund which I accepted. Several days later - no refund, so sent another email. Was just told my "refund" would be in credit for another LivingSocial offere which I do not want. I do not want to deal with this scam of a company t hat promotes goods that are not available and that you have to endlessly ask about.Desired Settlement: I demand a full refund to my accounts immediately - no credit!

Business

Response:

On September 2, 2014,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on

September 2, 2014. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because [redacted] made a purchase on July 31, 2014 for [redacted]

Bracelets in the amount of $27, and [redacted] claimed she had not received her

merchandise.

LivingSocial has

reviewed [redacted]’s request and apologize for any inconvenience [redacted] had

experienced with this deal. LivingSocial offered a refund in Deal Bucks and [redacted] accepted the offer. LivingSocial processed a refund in the amount of 27

Deal Bucks on September 1, 2014.

We hope that this

resolves [redacted]’s issue.

Best regards,

Maria

Review: LivingSocial had a coupon adverstised with another company "[redacted]". The coupon was for 40 blue crabs, 24 shrimp, 24 scallops, clam chowder and chicken wings. The advertisement stated the crabs would be cooked and shipped, the website even offered 'reheating' instructions. The crabs were shipped raw and flash frozen, crabs generally are steamed live, and it is not reccomended to eat them if they have been deceased (not steamed live). The crabs also were cut in half, this I believe was to hide the fact that some of them were only an inch across in diameter. Having crabbed myself before I am aware of size limits on crabs and I do not believe any of them should have been kept as they were obviously too small. I cooked a couple but they were inedible, therefore I unfortunately had to throw them all away, they were not fit to serve for the group for which I had purchesed (my Aunt's 80th birthday party). I called multiple times, when I spoke to the agent '**', he did offer to reship, but that was out of the question as the quality of the food was awful, I asked for a refund. ** said to call LivingSocial and tell them '**' had ok'd the refund. I did so and LivingSocial refused to refund, they contacted [redacted] and then informed me that [redacted] did not authorize the refund. I was stuck and am now reaching out to at least bring this to the attention of the Revdex.com for four reasons really:

1.) the quality of the food was terrible

2.) I was lied to and never received a refund

3.) The LivingSocial coupon was falsely represented (cooked vs raw-I would have never ordered raw dead crabs+)

4.) I believe that the crabs were undersized - I will also be contacting Game and Fish dept of CA

This meal I threw away costed me over $300 when it was all said and done (shipping and handling included). I then had to go and purchase an edible meal as the party was the next day. I have ordered blue crabs from other companies online and never had an issue.Desired Settlement: 1.) Others are made aware that these coupons may not be as shown in pictures or described

2.) Make the public aware that LivingSocial does not care about the satisfaction of their customers or quality product of their partners

3.) Refund for the meal that was thrown away

Business

Response:

Review: Livingsocial.com sold me a voucher for [redacted] to clean my ducts. Livingsocial.com charged my credit card 39.00 on 09/25/12. The company that they promoted, [redacted] has failed to show up for appointments, lied about contacting us, and refused to refund out money after not showing up to the appointment that they set with us 3 months in advance. As a result, I now have to pay another company full price to do the job. Based on every review of the company that has recently surfaced, [redacted] makes a habit out of scheduling months in advance, and not ever showing up to any appointments. They tell each customer that they tried to call, but the customer's phone does not accept blocked calls, so they assume you are not home, and they do not come. They never advise prior to the appointment date that they require phone contact to show up at the scheduled time. Multiple other deal websites, including Amazon Local Deals and Groupon, also sold this deal, and have refunded their customers' money, after realizing that they company they were promoting is a fraudulent organization, that simply collects the money from the deal website, and never actually services the customers that were sold the deals. Livingsocial.com repeatedly requested that we reschedule with [redacted]. After explaining to Livingsocial.com multiple times that this was a time sensitive issue, as we are having a baby this month, and [redacted] would not show up to any rescheduled appointments, as has been proven by every review of the company from other customers who have rescheduled multiple times, and experienced the same situation repeatedly, Livingsocial.com still refuses to refund our money. Livingsocial.com states that the refund should come from the merchant, [redacted], but the purchase was from Livingsocial.com, and they are the ones who charged my credit card, thus they have the ability to refund it as well.Desired Settlement: I simply want a refund to my credit card of the $39.00 that I paid to Livingsocial.com as they sold me a voucher for a company that does not fulfill the deal that they sold.

Business

Response:

On May 1, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 2, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she would like a refund for a purchase made on September 24, 2012 in the amount of $39 for [redacted].

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Description: Internet Marketing Services, Online Networking, Coupon Services

Address: 1445 New York Ave NW, Ste 200, Washington, District of Columbia, United States, 20005-2134

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This website was reported to be associated with LivingSocial, Inc.



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