LivingSocial, Inc

Review: Hi Revdex.com Team,

I have bought a voucher for an activity. When I have wanted to use my my voucher, the company is informing me that they are full and they can't accept anymore people, but my voucher is still valid and is not expired.

The refund policy of Living social is : LivingSocial will always honor your request for a refund of any unredeemed voucher if the merchant goes out of business before the promotional period ends. But they refuse to refund.

My voucher ([redacted] ) is not expired and I want to use it. If I can't use it, they have to refund it but they don't want.

Thanks in advance for your support because it is impossible to contact them.

Have a good day.

Regards,

[redacted].Desired Settlement: If I can't have a refund, I want my voucher expiration extended until the company is able to provide the service bought.

Business

Response:

On March 19, 2013,

the Revdex.com received a complaint about LivingSocial from Samuel

Leclerc, Revdex.com Case Number [redacted]. LivingSocial received the complaint on March

20, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because he purchased a voucher for a snowmobile rental from

[redacted] on November 20, 2012 for $125. He is requesting a refund because

the merchant does not have availability for the rest of the season.

[redacted]s voucher

states that it is, “Valid for redemption January 1 until March 31, 2013.

Reservations required and subject to availability and weather conditions.” [redacted] forwarded an email from the merchant less than two weeks before the

expiration of the voucher indicating that they were booked for the season. Availability

is often very limited and there may not be availability in the last few weeks

prior to expiration, as many customers may wait until the very end of the

promotional period to redeem. Although the merchant did not have availability

prior to expiration, [redacted] may still use the voucher for its paid value

toward services with the merchant. In [redacted], the province where the merchant

is located, paid value never expires. We encourage [redacted] to schedule with

the merchant for paid value when they have availability.

We hope that this

resolves [redacted]'s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I have contacted the company in order to use my voucher in February (1 months and an half before the expiration) and they were already fully booked. I have been able to receive a mail from them proving this only after 1 month of complain (3 phone calls and 2 emails). Once I have received it, I have opened a claim to Living Social.

I don't want to use my voucher with this company at the excessive normal rate they propose. I want to use it at the price proposed (so 3h for 125$). They have accepted much more people than they could accept and that's their fault. If they don't want to accept my voucher for 3hours next season, they have to refund it.

Review: I paid LivingSocial $30 for a voucher that was supposed to be valid for $75 worth of dry cleaning. Upon receiving the voucher, I attempted to redeem the voucher at the location selected when I purchased the voucher and they would not accept it. Instead, they referred me to a 3rd party vendor, who redirected me to LivingSocial. LivingSocial told me they had spoken to the dry cleaner and said they would now accept the voucher. I tried again, and was again told they would not accept it. The employee at the dry cleaner called the owner, who said he never authorized the sale of such vouchers. I contacted LivingSocial again, only to be told that they couldn't do anything about it and I should contact the 3rd party vendor who told me to contact them.Desired Settlement: I just want my $30 back.

Business

Response:

On April 4, 2013, the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted] LivingSocial received the complaint

on April 6, 2013. [redacted] sent a complaint via the RevDex.com regarding LivingSocial because he purchased a voucher for Dry Cleaning

from [redacted] on January 8, 2013 for $30. He is requesting a

refund because the location he purchased for is not honoring his voucher.

LivingSocial

apologizes for [redacted]’s difficulty. The merchant assured us that the

location was honoring vouchers, however, as a courtesy outside of policy, the

purchase has been refunded. It will appear on [redacted]’s bank statement

within 3-5 business days, depending on his banking institution.

We hope that this

resolves [redacted]'s issue.

Best regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased a auto detailing living social offer on 11/19/12 as a Christmas gift for my 84 year old mother. I called [redacted] in February to schedule for March. I was told the only time available was March 19th at 3 pm, had to drop off at 3, could not leave it earlier during my lunch hour. I scheduled vacation time and on March 18th received a message stating due to snow they were rescheduling for April 21st at 9 AM and I had to wait for the car detailing to be completed. I left three messages stating I could not come that day and received a very rude call from a woman at [redacted] yelling at me stating that was the only date available. It was after my living social voucher expired. I told her I could not come on that date and she yelled at me, I gave the phone to my husband and the woman hung up on him. He called back and she refused to schedule an appointment and honor the living social offer. I filed a complaint with living social and they will not give me a $75.00 credit.Desired Settlement: Refund $75.00 to [redacted] Card.

Business

Response:

On April 7, 2013, the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on

April 7, 2013. [redacted] sent a complaint via the Revdex.com

regarding LivingSocial because she purchased a voucher for auto detailing from [redacted] on November 30, 2012 for $75. She is requesting a refund

because the merchant had to reschedule the original appointment due to weather,

would not give her options to reschedule, and was rude to her.

LivingSocial

apologizes for [redacted]’s experience. Per LivingSocial’s terms

([redacted]), a refund may only be processed within seven days of

purchase or if the merchant goes out of business. However, as a courtesy

outside of policy, the purchase has been refunded in Deal Bucks as a credit to

[redacted]’s LivingSocial account. She may use this credit toward future

purchases.

We hope that this

resolves [redacted]'s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I want a statement credit, as when I requested a living social credit, they refused.

Regards,

Business

Response:

On April 7, 2013, the RevDex.com received a complaint about LivingSocial from [redacted],

Revdex.com Case Number [redacted]. LivingSocial received the rejection of our April 9,

2013 response on April 10, 2013. [redacted] rejected LivingSocial’s response

via the Revdex.com because she would like a credit card refund.

As previously explained, [redacted]’s request is outside of the refund

policy. As a courtesy, a refund can be provided. [redacted] needs to add a

new card to her LivingSocial account, as her card on file is not on the current

credit card processor. Once that is done and she informs LivingSocial, a refund

can be processed.

We hope that this resolves [redacted]’s issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you for your prompt and exceptional assistance!!

Regards,

Review: advertisement stated that livingsocial.com would provide a $100 voucher for carpet cleaning for $40. I met all the described criteria. however, when I spoke to the company, they stated that can't clean [redacted] for less than $400 plus the livingsocal.com deal. Meaning, they would clean the 10x9 [redacted] carpet for $440. No less. I wrote livinsgocial.com and they explained that my request was after the 7-day refund policy however, this was a matter of misleading advertising that will stick me with $400 in extras and I have no choice but to lose the money, spend the extra, or, as livingsocial.com advises, give it to a friend. I did my due diligence. I reviewed all sites involved and even searched reviews of the company. now i'm stuck and the only offer livingwsocial.com has is to tell me to give it away?

not right.Desired Settlement: $40 back to my credit card please. I will not accept store credit. I do not trust their advertisements to be an accurate reflection of the products offered.

Business

Response:

On April 10, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint

on April 14, 2013. [redacted] sent a complaint via the Revdex.com

regarding LivingSocial because he purchased a voucher for steam cleaning from

[redacted] on March 12, 2013 for $35. He is requesting a refund because the

merchant is charging extra for [redacted]’s shag carpet.

Per LivingSocial’s

terms (livingsocial.com/terms), a refund may only be processed within seven

days of purchase or if the merchant has gone out of business. [redacted]’s

request is outside of the refund policy. Every specification cannot be included

in the fine print or on the voucher, which is why LivingSocial provides contact

information for the merchant and gives seven days from the date of purchase to

request a refund. As a courtesy outside of policy, a refund has been processed

and will appear on [redacted]’s within 3-5 business days.

We hope that this

resolves [redacted]'s issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: After purchasing a deal for home duct cleaning, I found out later that there were additional costs involved outside of the deal that were not disclosed by Living Social. When I contacted Living Social, they did not refund my money because it was more than 7 days after the purchase. My issue is I cannot use the coupon for the service without spending more money, and that was not disclosed in the deal I agreed to and paid for through Living Social.Desired Settlement: Refund the full purchase price of this deal.

Business

Response:

On April 16, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on Aprli

16, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because he purchased a voucher for air duct cleaning from

[redacted] on November 11, 2012 for $59. He is requesting a

refund because he read bad reviews online for the merchant and believes there

will be additional costs.

Per LivingSocial’s

terms (livingsocial.com/terms), a refund may only be issued within seven days

of purchase or if the merchant has gone out of business. [redacted]’s request

is far outside of the refund policy. He did not contact LivingSocial until

April 5, 2013, which is the expiration date of the voucher. He did not indicate

that he even attempted to use the voucher or receive the service. Reading a few

bad reviews online does not entitle [redacted] to a refund, as he did not

experience anything negative himself, and the merchant has successfully

serviced numerous voucherholders and non-voucherholders who have had positive experiences.

Also, the voucher specifies, “additional fees apply for additional main lines,

or furnace and blower motor cleaning/sanitizing.” This information was made

available prior to purchase. As a courtesy to [redacted] outside of policy,

the purchase has been refunded in Deal Bucks as a credit to his LivingSocial

account. He may use this credit toward future purchases.

We hope that this

resolves [redacted]'s issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and while I find that this resolution is satisfactory to me, it is dishartening that it needed resolved by the Revdex.com. I will be sure to provide the proper feedback on numerous review sites to ensure customers are aware of Living Social's practices and so that they too may follow through with the Revdex.com to resolve their issues since their default customer service is so poor.

Regards,

Review: Living Social Marketing advertised a home cleaning service that would provide service to the south and southwest Chicago suburbs. I purchased a voucher based on their servicing the Southwest Suburbs. I read all the print before purchasing. It was a couple of months later that we scheduled the cleaning service and booked a date. A couple of days before the scheduled appointment, my husband called to confirm the appointment and it was then that they shared they do not service our location. [redacted] said that our zipcode was not listed in the service area. I went back online to review the offer and see what was missed. The zipcodes were not listed where they stated their service area. They were further down on the page which required further scrolling that I did not realize. However, none of those zipcodes were part of the Chicago Southwest suburbs either -- the zipcodes were only for the Chicago and South Chicago area. The service area was improperly represented, and the agency never communicated that they could not service our area until we called to confirm the already scheduled appointment. Because this all happened outside the Living Social return window, Living Social will not refund any portion of what was paid. The [redacted] has refunded 50% of their payment and I am still working with them to get the remainder refunded.Desired Settlement: If they -- being both [redacted] and Living Social -- correctly identified the service area, listed the zipcodes where they identified the service area, that would make all the difference in the world. I missed the zipcode listings, but Living Social and [redacted] did not accurately describe the service area -- nor did the company catch or correct themselves at anytime other than when we called confirming service. I did not change my mind with this purchase. I had to the learn the expensive way that the information was not accurately or clearly communicated. Because there was absolutely no service provided by either company for the money taken, I see no reason why a full refund of $80 can not be provided.

Business

Response:

On May 13, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 19, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because of a purchase made on January 3, 2013 in the amount of $80 for [redacted].

Review: I bought a voucher to [redacted] in [redacted], Texas. I let the voucher value (Three-course Meal for Two) expire, but I went to this restaurant and spent $200 expecting that I would receive the paid $49 Living Social voucher amount as stated on the voucher. They would not honor I the paid amount which again, the voucher states would be the case. When I contacted Living Social and received several "we are working on it emails," they contacted [redacted] who then agreed to honor it the "next" time I came in. Why would I want to give patronage to and spend even more at an establishment which did not honor what they committed to? I expected a refund to my Living Social account or from the restaurant, both of whom have refused. I have filed a Revdex.com complaint against the restaurant with my local Revdex.com.Desired Settlement: refund of $49 to my Living Social account

Business

Response:

On November 15, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on November 16, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she tried to redeem her expired voucher to [redacted], the merchant refused to honor it. Since she was unable to apply her $49 paid value towards her $200 bill, she would like a refund.

LivingSocial apologizes for the experience **. [redacted] had with this deal. Our systems show on November 15, 2013 **. [redacted] was issued a refund in the form of 49 Deal Bucks. This is equal to the amount she paid for the voucher. In addition, we also credited 10 Deal Bucks for the inconvenience.

We hope that this resolves **. [redacted]’s issue .

Best regards,

Review: I purchased a coupon from this site. 49 dollars for [redacted]'s [redacted]. I purchased the item in July and called to make an appointment for August. She was booked until the middle of september. We made an appointment, and [redacted] never showed up. A few weeks later we tried to call and the number was disconnected. We tried again and again, then looked up her website which was also taken down. We tried up until a few days before our coupon expired, we also tried various ways of searching for a different number for her. (google and local phone book) When I contacted living social to get my money back since they obviously went out of business, they will not give me my money back. They did give me a different number to contact her, which was not listed anywhere and was never given to me. So I am not sure how I was supposed to know how to contact her. But they gave it to me after it has expired so I will not get what I paid for. I have since seen other complaints about this service and it looks as if she does not keep appointments and marks the purchased voucher as redeemed so we can not use it. (She also marked my voucher as redeemed). Very shady practice.Desired Settlement: 49 dollars returned to my credit card since services have not been rendered.

Business

Response:

On November 18, 2013,

the Revdex.com received a complaint about [redacted] from [redacted], Revdex.com Case Number [redacted] received the complaint on November

18, 2013. **. [redacted] sent a complaint via the Revdex.com regarding

[redacted] because she is requesting a refund for a voucher she purchased

because the merchant no showed for the appointment, and hasn’t been able to contact

them

[redacted] apologizes

for the experience **. [redacted] had with this deal. Our system show’s **. [redacted]’s

was issued a full credit card refund for the inconvenience. The refund was

processed to the credit card originally used for this purchase

We hope that this

resolves **. [redacted]’s issue.

Best regards,

[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchase a tablet via Living Social after receiving this product it worked for 3 week inwhich the product display screen blanked out, upon contacting Living Social I was given the sellers direct contact information & was left to handle the matter on my own behalf. Which I felt was poor customer service and very unprofessional because I didn't purchase the tablet directly from the merchant but through living social. I currently on my FOURTH replacement of this tablet from this company that living social has put me in contact with, I feel as though this tablet is an refurbish tablet & living social had fail to disclose this information which would made my decision to purchase this tablet differently.Desired Settlement: I would like a full refund for this merchandise because I have no desire in dealing with this company that living social has left me to deal with.

Business

Response:

On April 17, 2014, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April 18, 2014. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she experienced technical issues with the 7" [redacted] Tablet she purchased for $77.04, on November 30, 2013. LivingSocial has reviewed the previous help requests from **. [redacted] and apologize for the functionality issues she has had with her product. We have come to the decision to grant a full refund to **. [redacted], in the amount of $77.04. Additionally, due to the situation, we have credited her account with 35 Deal Bucks to put toward future LivingSocial purchases.

Review: I paid for a product through this company which I can prove on my bank account but they say the item does not exist,Desired Settlement: I want my voucher that I paid 129.00 for on 04/07/2014

Business

Response:

On April 21, 2014, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April 27, 2014. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because of a claimed transaction that had not been discovered in multiple interactions with LivingSocial personnel.

Review: On March 26th, LivingSocial.com advertised a deal for Ear buds for $10.00 The affiliated company was [redacted]. In total I paid $13.95. According to my email they said to allow 4-7 business for my ear buds to be delivered. Well here it is May 1, 2014 and I still have not received my product. I have emailed Living Social on a few occasions and nothing has been resolved. I feel like I am being jerked around. The first email Living Social sent me, told me to get in contact with [redacted] because they are the supplier for the product. I emailed [redacted] and got no response. I told Living Social I do not feel I should have to do the leg work for a company that you chose to help promote their product. Living Social should resolved this matter. May 1, 2014, I received an email from Living Social, telling me they are sorry my issue has not been resolved, and would I like some sort of deal bucks. I emailed them back and told them I did not pay you in deal bucks, I paid with my credit card and that is where I want my money, back on my card. I would never shop with Living Social again after this. I have given Living Social more than enough time to resolve this issue and they have not come through. I have provided my purchase receipts below!

Order Details:

Item Total

Code Redeemed: [redacted] $3.95 USD

Product Option: Earbuds w/ Build In Mic & Remote

Sub Total $3.95 USD

Total $3.95 USD

Hello [redacted],

This email confirms you have paid Smart Tech Group International LLC $3.95 USD using [redacted].

It may take a few moments for this transaction to appear in the Recent Activity list on your Account Overview page.

Payment details

Receiver email: [email protected]

Amount: $3.95 USD

Transaction date: March 26, 2014

Status: Completed

Transaction ID: [redacted]

You authorized a transaction to LivingSocial, Inc.. Money won't leave your account until LivingSocial, Inc. processes your order.

([email protected])

Thanks for using [redacted]. To see the full transaction details, log in to your [redacted] account. Keep in mind, it may take a few moments for this transaction to appear.

Merchant

LivingSocial, Inc.

[email protected]

Instructions to merchant

You haven't entered any instructions.

[redacted] Shopping Hundreds of deals from brands you love Shop Now

Description Unit price Qty Amount

Earbuds with Built-In Mic and Remote

$10.00 USD 1 $10.00 USD

Subtotal $10.00 USD

Total $10.00 USD

Payment $10.00 USD

The final payment amount may change when the merchant completes the order.

Invoice ID: [redacted]

Issues with this transaction?

You have 45 days from the date of the transaction to open a dispute in the Resolution Center.

Questions? Go to the Help Center at: www.[redacted].com/help.

Get verified - Pay from your bank account and you're 100% protected against unauthorized payments sent from your [redacted] account. Log in and click the Get verified link below your name.

Please do not reply to this email. This mailbox is not monitored and you will not receive a response. For assistance, log in to your [redacted] account and click Help in the top right corner of any [redacted] page.

You can receive plain text emails instead of HTML emails. To change your Notifications preferences, log in to your account, go to your Profile, and click My settings.

[redacted] Email ID [redacted]Desired Settlement: Refund of $13.95 back on my credit card! I know it's not much, but that's not the point! I never received my product!

Business

Response:

On May 1, 2014, the Revdex.com

received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on May 1, 2014. **. [redacted] sent a

complaint via the Revdex.com regarding LivingSocial because she is

requesting a refund for a purchase made on March 26, 2014 in the amount of $10 for

The Ultimate Bundle. **. [redacted] is requesting a refund because she did not receive her

product.

We have reviewed **. [redacted]’s request and

apologize for any inconvenience she has experienced with this deal. Our records

indicate that a refund was processed on May 1, 2014 for $10 back to the

original method of payment used to purchase the deal. In addition, **. [redacted]

was credited with 10 Deal Bucks to her LivingSocial account.

We hope that this resolves **. [redacted]s' issue.

Best Regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased 2 deals and never used them. I tried 3 times to find one place to no avail. The other never called me for an appointment despite many attempts. Instead of refunding my money, they are holding it hostage as deal bucks. I am not happy with the company and don't want to spend any money with them anymore.Desired Settlement: I just want my money back, Please and Thank You

Business

Response:

On June 12, 2014, the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the

complaint on May 14, 2014. [redacted] sent a complaint via the RevDex.com regarding LivingSocial because she purchased two vouchers on March 8,

2014 for [redacted] in the amount of $89 and for [redacted]

at [redacted] in the amount of $45. [redacted] opted for a

self-serve refund in Deal Bucks, because [redacted] was unable to schedule with

the merchants.We have reviewed [redacted].

[redacted]’s request and apologize for any inconvenience she has experienced

with these deals. Our

refund policy for these purchases allowed for seven days from the time of

purchase for [redacted] to request a refund. LivingSocial processed a refund for the total amount of $134 to

[redacted]’s [redacted] account.We hope that this resolves

[redacted]’s issue.Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I apologize as I was not able to figure out how to update this complaint before. Indeed, I spoke to a nice gentleman named Michael, whom took care of my needs and refunded the money. I appreciate your help in this matter. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Have not received my order that I paid for and placed 10/16/12. All I want is to receive my item.

Your order confirmation is below. Thank you again for your business. Ticket #'s [redacted] and [redacted]

Your Order #[redacted] (placed on October 16, 2012 8:08:14 AM EDT)

[redacted] 12-12-17 8:20 AM - I would like to know the status of my item. I still have not received it and it was paid in full. Here is the information on my order. I would like a response back regarding why I haven't received it yet. It has now been 8 weeks since I ordered it.

Customer Service 12-12-17 5:51 PM Hello [redacted], The package is with customs, therefore the system will not produce updated results until the item is released from customs and scanned by USPS. You can expect delivery within 7-10 days, hopefully even sooner.As a result of the delay, we would like to offer you a 50% off coupon and free shipping on a future purchase. Please use this code in the Apply Coupon field. Make sure there are not spaces before or after the code, otherwise you will receive an invalid error. 50% Off Code: [redacted]Customer Service [redacted] 13-01-04 10:21 AM - I am still waiting for my package. You told me 7-10 days well 10 days would be Dec 27,2012. Well it is now Jan 4, 2013 and I still don't haver my package. I will be reporting the poor customer service to Living Social where I purchased this item. It has now been almost 3 months since I ordered the item. Please let me know when my item will be shipped.

Customer Service 13-01-04 11:44 AM - We have investigated your order and it appears as though your parcel may not have been shipped due to incorrect address information, please see below:

It appears as if no City was provided and as a result this order could not be processed. We can arrange to send this order out to you, please provide us with your City so we can have the order shipped to the correct address.

[redacted] 13-01-07 6:21 PM - My correct Shipping address is [redacted].

This is super poor customer service. I have to keep contacting you for the status and now after almost 3 months I find out that you have the incorrect address. Even though I provided the correct address.

How long will it take to receive my item? This was a Christmas present for someone and as we can see it didn't make it in time even though I sent multiple emails regarding the status.

Customer Service 13-01-08 11:08 AM - We are currently processing a re-shipment to the address you just provided us with, please allow 3-4 weeks for delivery. As a result of the delay, we would like to offer you a coupon code valued at 50% off a future purchase of any product on [redacted], along with free shipping. Please enter the following code during check-out to take advantage of the discount: [redacted] Make sure there are no spaces before or after the code or you will receive an invalid error.Thank you

To: [redacted] Sent: Friday, February 1, 2013 7:48 AM The order number is [redacted]

I would like to know the status of my order. The last time I heard from you I was told it was sent to the wrong address and would have to be reordered. That was back in December and I still have not received my item that I paid for and it has been almost 4 months since I ordered it.

Customer Service 13-02-01 11:20 AM Hello [redacted], We are currently investigating with our shipping department as to the status of your replacement order. We expect to have your new tracking information in 2-3 business days. Please contact us again at this time by replying to this ticket, or by calling us at [redacted].

As a result of the delay, we would like to offer you a coupon code valued at 50% off a future purchase of any product on [redacted] along with free shipping. Please enter the following code during check-out to take advantage of the discount: [redacted] Make sure thereDesired Settlement: To: [redacted] Sent: Friday, February 1, 2013 7:48 AM The order number is [redacted]

I would like to know the status of my order. The last time I heard from you I was told it was sent to the wrong address and would have to be reordered. That was back in December and I still have not received my item that I paid for and it has been almost 4 months since I ordered it.

Customer Service 13-02-01 11:20 AM Hello [redacted], We are currently investigating with our shipping department as to the sta

Business

Response:

Review: Bought deal through Living Social and contacted them via email three times with regard to my unused voucher. I complied with the terms of the voucher and made an appointment for the service through the merchant. The merchant then called and left a message a few days before the scheduled appointment to cancel. I rescheduled again and the day of the appointment approximately one hour after the time frame they said they would be at my home, they called and canceled again. I had taken the day off in order to keep my appointment without pay and this has now become a costly and huge hassle due to the inconsideration and unreliable merchant Living Social represented and shared in with regard to money I paid for the deal. I stated to Living Social several times that I want a cash/check refund and they are refusing. They want to give me credit but I am not willing to purchase anything from them again. At this point, they are ignoring my emails and have left me no other alternative but to report them to anyone who can help me obtain my refund.Desired Settlement: A cash, check, or [redacted] credit

Business

Response:

On March 12, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on March 20, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she was denied a credit card refund for the Air Duct Cleaning voucher she purchased on September 10, 2012. The merchant has cancelled [redacted]s appointment twice.

Review: LivingSocial sold me eyecare and glasses from their business partner [redacted]. Their partner charged me $843 and failed to provide the promised glasses. Therefore I received nothing of value for the $35 LivingSocial took from me on behalf of their business partner.Desired Settlement: Full refund of $35.

Business

Response:

On March 20, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted] Revdex.com Case Number [redacted]. LivingSocial received the complaint on March

20, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because he purchased a voucher for an eye exam and $200 to spend

on prescription eye wear from [redacted] on February 2013 for $35.

He is requesting a refund because the glasses have not arrived yet.

LivingSocial

apologizes for [redacted]’s experience. Per LivingSocial’s terms

(livingsocial.com/terms), a refund may only been issued within seven days of

purchase or if the merchant has gone out of business. [redacted]’s request is

outside of the refund policy. The services were rendered, as he had the exam.

We apologize that the merchant has taken longer than anticipated to get him his

glasses. He had the exam on March 3, so we ask that he give the merchant some

more time to get the glasses, and he may contact them for further inquiries on

the status. Additionally, [redacted] has indicated that he already disputed this

charge with his credit card company, so the issue now must be resolved in that

manner.

We hope that this

resolves [redacted]'s issue.

Best regards,

Review: I bought a $45 Living Social voucher for a [redacted] deal. I never received any information about the deal but wanted to shop at [redacted] so went into [redacted] & bought a membership. Later I called Living Social to find out what happened, they told me they had the wrong e-mail address so I never received anything else. The voucher never showed up in my account with Living Social during this time. I CANNOT USE THIS VOUCHER SINCE I ALREADY HAVE A MEMBERSHIP so why can't I get a full refund or at least a credit in the amount of what I paid?Desired Settlement: A full $45 refund or at least a credit in the amount of what I paid, $45.

Business

Response:

On March 27, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted] LivingSocial received the complaint on March

28, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she purchased a voucher for a [redacted] membership from

[redacted] on March 5, 2013 for $45. She is requesting a refund because she did

not get notification of the purchase succeeding and therefore she purchased a

membership to [redacted] on her own.

LivingSocial

apologizes for the confusion that occurred in this situation. [redacted] made

the purchase under a misspelled email address, which is why she did not receive

a confirmation of her voucher purchase. However, she was charged for it and she

had access to the voucher in her LivingSocial account the day after purchase.

Per LivingSocial’s terms (livingsocial.com/terms), a refund may only be

provided within seven days of purchase or if the merchant has gone out of

business. [redacted]’s request is outside of policy. However, as a courtesy, her

purchase has been refunded in Deal Bucks as a credit to her LivingSocial

account. She may use this credit toward future purchases.

We hope that this

resolves [redacted]'s issue.

Best regards,

Review: I Purchased some vouchers and I could not exchange them for reasons beyond me. I contacted the LivingSocials Deals by email explaining my problem. They responded that they will take care of it. I was asking for credit back or credit with them for me not to loose my money.

It is been almost a month and I have not response from them. I tried send them more emails about my issue and not a satisfactory answer back to me, just that they have knowledge of my problem.Desired Settlement: This company have business with other companies that not provide a reliable form of contact. I was trying to set an appointment and never get an answer on the phone, neither by email.

Business

Response:

Review: Livingsocial.com sold me a voucher for [redacted] to clean my ducts. Livingsocial.com charged my credit card 39.00 on 09/25/12. The company that they promoted, [redacted] has failed to show up for appointments, lied about contacting us, and refused to refund out money after not showing up to the appointment that they set with us 3 months in advance. As a result, I now have to pay another company full price to do the job. Based on every review of the company that has recently surfaced, [redacted] makes a habit out of scheduling months in advance, and not ever showing up to any appointments. They tell each customer that they tried to call, but the customer's phone does not accept blocked calls, so they assume you are not home, and they do not come. They never advise prior to the appointment date that they require phone contact to show up at the scheduled time. Multiple other deal websites, including Amazon Local Deals and Groupon, also sold this deal, and have refunded their customers' money, after realizing that they company they were promoting is a fraudulent organization, that simply collects the money from the deal website, and never actually services the customers that were sold the deals. Livingsocial.com repeatedly requested that we reschedule with [redacted]. After explaining to Livingsocial.com multiple times that this was a time sensitive issue, as we are having a baby this month, and [redacted] would not show up to any rescheduled appointments, as has been proven by every review of the company from other customers who have rescheduled multiple times, and experienced the same situation repeatedly, Livingsocial.com still refuses to refund our money. Livingsocial.com states that the refund should come from the merchant, [redacted], but the purchase was from Livingsocial.com, and they are the ones who charged my credit card, thus they have the ability to refund it as well.Desired Settlement: I simply want a refund to my credit card of the $39.00 that I paid to Livingsocial.com as they sold me a voucher for a company that does not fulfill the deal that they sold.

Business

Response:

On May 1, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 2, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she would like a refund for a purchase made on September 24, 2012 in the amount of $39 for [redacted].

Review: I purchased two tickets for the [redacted] Festival in [redacted] for my husband and a friend (tickets were $33 each, so $66 was charged to my credit card). The event was outdoors, and was "supposed" to have a designated driver tent that would provide free transportation to your home once complete(our hotel was less than 8 miles away). After calling, and attempting to change the "will call" information from both companies, living social was not taking phone calls, and neither was the [redacted]. I had to transport by bus (1 1/2 hours by bus *had to catch 3 different buses to get there*). The festival was not in good neighborhood (lots of poverity, and very unclean area), I arrived there w/ my husband and his friend to check them in, I was told that I didn't need to be there since the tickets I had were scannable. So I waited over 1 hour to catch another bus. My husband and friend opon arriving to the event, said that the event was oversold, and only had time to have 5-6 "shot glass" size samples (was supposed to be unlimitied drinks) and proceeded to find the designated driver tent. When they arrived at the tent, they were told that no such ride system existed and was told how to take a bus back. Due to being in a unknown enviroment and in a sketchy neighborhood, they had to leave early in order to feel safe to arrive back to our hotel. I have contacted living social several times, and with no results. The first email I got back, was just thanking me for my concern and hoping that we had a great time. Obviously they don't take the time to actually read the complaints, because if they did they would of known that I was less than satisfied.Desired Settlement: I think the business has needs to give me at least half my money back, if not all of it. I am a paying customer, and did not recieve the services that were offered.

Business

Response:

On May 3, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 3, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because of a purchase made for [redacted] on March 21, 2013 in the amount of $66.00. [redacted] would like a refund due to her bad experience at the event.

Review: I purchased a deal on May 17 for a $22 hummingbird feeder (Voucher #[redacted]). I read through all the fine print, it never said anything about having to pay an additional shipping charge. When I went to redeem my voucher, the shipping charge ended up being an additional 50% of the purchase price. I have contacted customer service and they refuse to give me any sort of refund.Desired Settlement: I would like them to give me back the $22 purchase price so I can use it towards something else.

Business

Response:

On May 26, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 28, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she purchased a voucher for a product and then requested a refund outside of policy. Her refund request was denied.

[redacted] requested a refund because she did not wish to pay the required shipping fee. However, [redacted] did not contact us within our refund window of seven days and the Fine Print of the deal stated that shipping was not included. Furthermore, [redacted] used a promotional code to purchase this deal and she was not charged by LivingSocial. Because she was not charged for the product, we are not able to provide a refund.

We hope that this resolves [redacted]’s issue.

Best regards,