LivingSocial, Inc

Review: Failure to deliver services paid for with a "Livingsocial" coupon for $250. The coupon was for a company named "[redacted] Landscaping". We paid Livingsocial and in exchange this business was to provide $2000 in landacaping and labor service provided we paid for supplies and anything over that amount. Our project would have cost about $10000 so this seemed a worthy discount. We already paid them and for nearly two years have been trying to get the company to schedule a time to provide the design services and the work. They will no longer respond to phone calls or emails. There have been dozens of other complaints filed about this company and we see in the details of these complaints that Livingsocial is well aware of this company's failure to deliver the service paid for. We called Livingsocial several times but they have explained that they are unable or unwilling to provide a refund. I do not understand their stance - they were perfectly content to take our money in exchange for a service. That service was not provided despite our holding up our end of the agreement. They have breached this agreement and should return our money. I fail to understand how it is possible for them to keep the money after providing nothing in return. We would be happy with a refund of the money paid for the coupon which we believe is only fair, and we would much prefer not to resort to litigation to resolve the issue.Desired Settlement: We would be happy with a refund of the money paid for the coupon which was worthless.

Business

Response:

On May 4, 2014, the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May

7, 2014. **. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because **. [redacted] purchased a voucher for [redacted] Landscaping

on August 15, 2012 for $249 and claims the merchant didn't rendered services

and had a difficult time scheduling an appointment. **. [redacted] is requesting a

credit card refund.

LivingSocial

reviewed **. [redacted]'s request and we apologize for any frustrations she may

have experienced with this deal. **. [redacted] contacted us one time on June 25,

2013 via email requesting a refund. Based on the information provided we denied

the refund because it was outside of our refund policy. At this time, we are

not able to fulfill **. [redacted]'s request for a credit card refund because our

records show the merchant has marked the voucher redeemed as of July 19, 2013.

We hope that this

resolves **. [redacted]'s issue.

Best Regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because we tried to redeem the offer but we were unable. If you dispute the fact that they actually provided some service to us, then I would think at a minimum you should be able to provide some evidence that the service was rendered - other than the word of this company.

Review: I purchased a LivingSocial discount deal on 6/26/13 for a food package from a company called [redacted], which I paid $110 with my credit card. On the delivery date, they delivered an incorrect package and I called [redacted] to let them know so they could bring my package and pickup the incorrect one. [redacted] told me that they would deliver the correct package at a later date and to keep what they had delivered incorrectly. [redacted] called my home phone to set a schedule for delivery, and two of my kids mishandled the call. [redacted] called again and I spoke with them and set a date (I believe it was for 7/31/13) for the delivery of items. I stayed home all day waiting for the delivery and it never came. I called [redacted] to find out why they didn't deliver as agreed and they cited the call that my kids had mishandled a few days earlier as the reason for the confusion, even though we did had agreed on a new date after that call. They said that someone would be calling me back to let me know why my package was not delivered on the agreed date, however, I did not receive any phone call from them about this. I called them again and asked to speak with a supervisor or manager about the situation in order to get resolution, and I spoke with someone from [redacted] (I believe his name is [redacted]). He wanted to schedule another delivery date, and since I had lost confidence in the company, I declined and requested a refund of my money. The [redacted] person said they would refund it but that it had to be through LivingSocial. I called LivingSocial, explained the situation and after a couple of days, they called me back to let me know that they could not refund me my money due to their policy, and offered that I could choose a different LivingSocial voucher for a different item. After this experience, I don't want any other voucher from LivingSocial and I don't want to do business with [redacted] either, I just would like to have my money back.Desired Settlement: I would like my $110 refunded to my credit card.

Business

Response:

On August 17, 2013, the RevDex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on August 18,

2013. **. [redacted] sent a complaint via

the Revdex.com regarding LivingSocial because she experienced

issues pertaining to redemption of her vouchers for [redacted].[redacted] that were purchased on June 26, 2013, in the amount of $110.00.

LivingSocial apologizes for the negative experience that **.

[redacted] encountered while attempting to redeem her voucher for [redacted].[redacted].

Per LivingSocial’s refund policy, a refund will be granted within seven days of

purchase or if the merchant has gone out of business. Based on the

correspondence between **. [redacted] and the merchant, it appears that they have

acted in good faith to honor the voucher and have attempted to set up new

delivery times on different occasions; however there was miscommunication due

to **. [redacted]’s children initially answering the phone. Due to the negative

experience that **. [redacted] has encountered, the merchant agreed to allow her

to keep the initial package that was sent in error for free. We encourage **.

[redacted] to contact the merchant directly to schedule another delivery of the

proper items.

We hope that this resolves **. [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: Despite previous agreement for a delivery on a specific date, [redacted] did not deliver. I wasted an entire day waiting for their delivery as agreed, and they did not deliver. I have called [redacted] on several separate occasions, to understand the reason for the lack of delivery and each time I speak to one of their agents, they cite the initial miscommunication when my children answered their call as a reason for the mishandling of the delivery. I think that I have been more than accommodating with them and at this point, I do not trust their service anymore and I simply wish to have my money refunded in full. I have their initial delivery that they delivered in error, unopened, intact in my freezer, and they are more than welcome to pick it up. I did not request to keep this initial delivery, and it was [redacted] who suggested that I keep it. I would like resolution ASAP to this issue, I simply want my money back. If it's Living Social or [redacted], or both combined, they must take ownership of this problem and give me my money back. I have made it clear to [redacted] that I simply do not wish to receive their product after this bad experience. I filed my complaint with the Revdex.com against Living Social because that is where my transaction originated. If I must open a new complaint against [redacted], in order to get my money back, I will. I'm also considering suing if necessary because as a dissatisfied customer who simply wants a refund, neither company has taken the ownership to resolve it yet.

Regards,

Business

Response:

On August 17, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the rejection of our August 20 response on August 26, 2013. **. [redacted] rejected LivingSocial’s response via the Revdex.com because she desires a refund for her voucher.

Review: I purchased 2 in-home massages as a gift/surprise for my hubby and myself for Valentine's Day through Living Social. A great gift, right? The website of the Massage service was not operating so I called the number to make our appointments. The Headquarters is in [redacted]. I set up the appointment for a certain time and day. The guy in [redacted] confirmed the day and time of both massages assuring us that someone would come to our home on that day and at that time. Both my husband and I took off work to be home for the appointment. NO ONE SHOWED UP and NO PHONE CALL NOR EMAIL was sent us to notify us that no one was coming. NOTHING. I waited for an hour and then went to the Massage website. it was working this time so I sent a note and also called. NO ONE ANSWERED THE EMAIL NOR THE PHONE CALL. I then tried to get a hold of Living Social to let them know. They only have a website w/ an automated reply. NOT HELPFUL. I then called the number at the bottom of Living Social website, but only got an automated message. It would not allow me to leave any voice mail. Evidently (I don't know for sure since I was not 'in the loop') someone from Living Social had the Massage from [redacted] called and I RELUCTANTLY set up 2 other appointments. I told him I only had 2 days in which to have these appointments as we travel in our business. He assured me they could accommodate us. He then called back w/OTHER options we had never discussed! I reminded him of our conversation and he replied, "You better try and get your money back!" In my mind I agreed! So, I've been writing Living Social frequently to get our money refunded. THEY KEEP SAYING, "TRY TO MAKE ANOTHER APPOINTMENT. THE MASSAGE COMPANY WANTS TO WORK W/YOU." My husband and I are NOT interested in trying and trying again. We can't keep taking time off work, esp. when the guy is in [redacted]! So, please help us. WE STILL HAVE NOT CELEBRATE VALENTINE'S DAY since Living Social has jerked us around. All I want is to have our money refunded!! I WILL NOT EVER USE LIVING SOCIAL AGAIN. VERY DISAPPOINTING. Thank you for helping. [redacted]Desired Settlement: To please have Living Social refund our money via our credit card NOW. Thank you!!

Business

Response:

On March 13, 2013, the Revdex.com received a complaint about LivingSocial from Ele Parrott, Revdex.com Case Number [redacted]. LivingSocial received the complaint on March 20, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she was denied a credit card refund for the mobile massage voucher she purchased on February 12, 2013.

Review: I purchased 3 certificates for [redacted]. At the time of purchase, Nov 11th, 2012, [redacted] had 2 dates available in January of 2013 for reservations, for the whole year. BOTH dates were on a Sunday. This instantly became a problem. These certificates were Christmas presents for me and my two brothers to have a guys afternoon out. My brother's have 3 kids between then under the ages of 3.

So [redacted] said he would have new dates announced. I checked weekly for months. All the way through February and no new dates appeared. I became frustrated. I spent 255 dollars for a class that is only available on 2 days the entire year. I wrote and complained. [redacted] said there was nothing they could do but I should contact the vendor. I contacted LivingSocial and they said simply they can't help. So I have 255 in 3 vouchers that I can't use.

Finally in March I two more days opened up. The dates are the following Sunday and the Sunday after. This is not acceptable. For me and my brother's family that now includes a new baby boy on April 1st need some heads up so we can schedule. Opening up 2 more days 2 weeks ahead of time doesn't work. Why can't we can ge a choice of days for the entire year?

I call LivingSocial and complain again saying the scheduling for this deal is impossible. Offering 2 days at a time every few months with no notification or notice makes it very difficult to schedule. I would like a refund. They said it's against their policy.

I don't mind buying deals from LS, or anywhere else and I have before. But no where did I think that this deal I purchased wouldn't be impossible to redeem. I though I was buying a class where I could choose from at least 6 or 12 days let alone 365 days like most offers. I honestly had no idea this was a special event and days would be limited.

Either way the outcome is unacceptable. LivingSocial has my money and refuses to give it back. I have no recourse through [redacted] which is another issue entirely, and the vendor makes scheduling impossible. My coupons expire on the 15th of May. Whatever that means.

I will never use Living Social again.Desired Settlement: Refund my [redacted] account [redacted] 255 dollars.

Business

Response:

On April 26, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April 27, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because of a purchase made for [redacted] on November 10, 2012 in the amount of $255. [redacted] is requesting a full refund due to his inability to schedule with the merchant.

Review: I purhcased a livingsocial coupon for a summer event series that occurs oin [redacted] every wednesday until sept. 4th. However, the promotion coupon/voucher expired prior to the event end date. I have used several vouvhers for this event before and it has never ended prior to the end of the summer series event.

This practice is misleading and manipulative to customers.

I called and spoke with a representative whom I tried to explain the situation and he the left me on hold for 30 minutes when I asked to speak to a manager. I also attempted to call the advertised number on the voucher ###-###-#### but that number was disconnected

LivingSocial says that I was only given 1 month to use the voucher which means that I would have had to attend 2 events in a month; not including dates with inclimate outdoor weather from June 26th to July 31st.

VOUCHER NUMBER: [redacted]9362

NAME AT WILL CALL

PURCHASED ON:

June 19, 2013Desired Settlement: I would like a full refund of my vouchers that cost $36.oo for 2 vouvers ($18/voucher).

Business

Response:

Review: I am a c6/7 quadriplegic and was having a lot of muscle pain, so, my friend suggested a deal from livingsocial.com 2X 60min in-home massages for $39. I thought this was a great idea as most massage places is not wheelchair accessible and it's at an amazing price. I purchased 1 for myself, 1 for my mom and 3 for my friends. We all live around the same area in [redacted]. I started trying to book for the massages as directed via coupon from livingsocial.com from mobile massage(provider), after 2 months went by, no response at all so I contacted livingsocial. I requested either refund me my money or book me a massage. So they did. I had to return home early from my vacation to make the appointment but no one showed up. I contacted the vendor, they were very rude and blamed me. I contacted living social, once again, they referred me to the provider, this time, as my friends were also having issues, both living social/provider will honor all 5. once again, the provider, under living social's message said they would get me a massage therapist, the provider lied and stalled one week, then another, then another, then suddenly, they stopped replying my emails/messages on June 14th 2013. I contacted them 4 additional times without luck. I contacted livingsocial, which they were also unable to contact the provider but refuses to refund the 5 packages that I purchased. I have email evidence of all of these communications. As I am a quadriplegic, am in desperate need of a massage, it's been 8 months and I received no services. they offered me a credit of $195 with the mobile massage company toards regular services... I ask, how do I use credit with a company that WILL NOT provide me services.Desired Settlement: All I want is a refund for the 5 packages that I purchased so I would be able to get a massage that I desperately need.

Business

Response:

On August 10, 2013, the RevDex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on August 10, 2013. **. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because he has experienced issues with redemption pertaining to a

purchase made on December 6, 2012, in the amount of C$195.00 for [redacted].

LivingSocial apologizes for the

experience **. [redacted] has experienced regarding the

redemption of his voucher for [redacted].

Our refund policy dictates that a refund will be processed within seven days of

purchase or if the merchant has gone out of business (www.livingsocial.com/terms).

**. [redacted] contacted us on April 25,

2013, expressing concern in terms of scheduling with the merchant. Based on the

correspondence that was provided by **. [redacted] between himself and Mobile Spa

Elite, it appears that there was miscommunication between both parties as to

whether or not an appointment was scheduled. The thread of email correspondence

between **. [redacted] and the merchant does not have a confirmation email sent by

**. [redacted] to the merchant approving the offered appointment time.

The merchant has exercised good

faith in honoring all outstanding vouchers and has worked with **. [redacted] to

honor the vouchers. **. [redacted] followed up with LivingSocial on July 23, 2013,

requesting a refund again for being unable to redeem his vouchers, one month

after the stated expired of June 13, 2013. Since the vouchers expired two months

ago on July 13, 2013, they are now valid for their paid value of C$195.00 to be

used directly with the merchant as a credit for services rendered.

We hope that this resolves **. [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

If I had made no effort to redeem my coupons with the provider before the expression date, I would not have perused this action against living social (LS).

In an effort to trying to redeem my coupons, I have spent many hours being misled one week after another. I am a quadriplegic; I do not have very many hours of free time a day as I work a full time job, yet, this shady company wasted a lot of my time.. After all the frustration, miscommunications followed by very rude customer service representative and further lies, yet I was still trying to be nice, giving them chances and virtually put my life on hold waiting for this “magical massage” that never happens. When I realized it was seemingly difficult for [redacted] to provide me any services, what I offered was, to both living social, [redacted], and before the expiration date… “If [redacted]/Living Social is not able to provide services to my friend’s and I, I simply want a refund and no hard feelings.” However, I was deferred back to ** and was misled further until exactly 1 day after the expiration date. Then ** stopped all forms of communications with me, no more misleading emails, no replies vis email or phone calls and since my phone call to LS, even LS could not get hold of **.

Attached ARE correspondence and misleading emails from **

From the emails (which is only ½ of the communication between **ad myself) clearly shows **, the company in which LS represented, kept stalling and wasting my time purposely, until finally the expiration date reached then no respond after, all the while promising they would provide services for all 5 coupons in question.

After further contact with LS, LS offered to refund 1 of my 5 coupons, for that I asked why? They replied ** only honours 1 at a time, which I responded with evidence showing they would honor all 5. Then LS said I would get a credit with ** for the full amount, what’s the point to get a credit with a company that is never going to provide me any services (this is not what I purchased from LS). If this is the what LS is telling me now, they LS misrepresented their product, therefore its form of fraud. As far as I'm concerned, ** has fraud me my hard earned money... equally, LS acted in the service of the fraud as they represented this company for this sale.

My understanding of LS is: LS is an online store equivalent of stores like [redacted] etc. If I purchase a pair of [redacted] Runners or a gift card (equivalent to the coupon from LS) and the [redacted] runner is ripped when I opened it later or the gift card vendor refuses to allow me to use it (such as ** not providing me with service). I would return to the store where I purchased the product from to get a full refund (which is what I am attempting to do), and NOT the [redacted] factory or the gift card vender (which is what LS telling me to do).

In this case, with a shady company such as [redacted], in which living Social represented and sold me empty promises/lies. If living social chooses to represent this company to sell lies, therefore living social bares the responsibility to compensate customers who were taken advantage of, by an untrustworthy company, in which they represented. I was clearly taken advantage of in this situation, and LS, as the company that represented **, bares full responsibility.

And one last thing, I would like to remind **. [redacted] to STOP continually referring to me as **. and him when the e-mail clearly stated I am **. [redacted].

Regards,

Business

Response:

On August 10, 2013, the Revdex.com received a

complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the rejection of our August 14, 2013, response on August 16,

2013. **. [redacted] rejected LivingSocial’s response via the RevDex.com because she did not find our offer and explanation to be satisfactory.

We apologize for the negative experience that **. [redacted] experienced in

regards to redeeming her voucher for [redacted]. Per earlier correspondence,

we have reached out to the merchant and confirmed that they are open and

honoring vouchers. Based on the correspondence between the merchant and **.

[redacted] it appears that there was confusion as to whether a reservation was

scheduled. The merchant has acted in good faith to honor the vouchers and is

still open and honoring all outstanding vouchers for their paid value. We

encourage **. [redacted] to reach out to the merchant directly to redeem her vouchers

for the paid value.

We hope that this resolves **. [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: I purchased a voucher from Living Social for a guided tour of DC from [redacted]. Over several weeks of attempting to reach [redacted], I surmise they are not operating a viable business. In more than a dozen attempts via online voucher redemption, phone calls, emails, and going to their location, I have yet to reach them. They simply do not answer the phone or return messages or email. Does this sound like a company that is still in business? Living Social will not refund my money even though [redacted] is not providing the purchased service. Living Social's policy states they will refund a purchase upon request when a merchant has gone out of business before the promotional period ends. Living Social will not acknowledge this company is not operating their tour business and refuses to refund my purchase of same, even though we are still within the promotional period.Desired Settlement: A refund of the purchase price, $54, since the service cannot be completed as promised.

Business

Response:

On May 27, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 28, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she purchased two vouchers that she was unable to redeem while in Washington D.C. and her refund request was denied.

As of today, a full refund has been processed in the form of LivingSocial credit. [redacted] now has a balance of 54 Deal Bucks that will be valid until May 29, 2018. These Deal Bucks will be applied automatically to her next LivingSocial purchase unless specifically restricted by The Fine Print of the deal.

We hope that this resolves [redacted]’s issue.

Best regards,

Review: I was issued a voucher for a class that was not the date that I selected for the class. When I contacted LivingSocial about this issue prior to the class date, they stated that they could not change the date, but that I could purchase a new class. Over the past three weeks, I have exchanged about a dozen emails with their support staff to attempt to get them to understand that the wrong date was issued in the first place.

Here are the facts: On February 20, myself, [redacted] and [redacted] all purchased vouchers for this picking class for $39. We agreed amongst ourselves to purchase the 8 PM slot on March 20. [redacted] bought the deal and shared the deal with me and [redacted] using a link. I clicked the link, and purchased the deal, and there was no option to change a date. She had purchaed March 20, and had shared with us the same link that was related to her deal. [redacted] received a notification that I had purchased the deal. We put it in in our calendars. Flash forward to March 12. I get an email stating that my class is tomorrow, March 13. I login to my Living Social account and see that my voucher is dated for March 13, which is the first I had heard of my class being March 13. I immediately email Living Social and notify them that there has been an error and that the class should be switched to the March 29 date. In reply, I get a response that says that "because it is 24 hours from the event, no changes can be made." The next week, on March 20, [redacted] and [redacted] receive an email saying that the March 20 class has been cancelled. [redacted] calls Living Social, who tells her to buy vouchers for another class and we will be refunded. We decide on April 10 as an alternate date, to which we all buy vouchers. [redacted] calls, and is told that the March 20 class is still on for her. [redacted] calls again, and tells the company that the three of us all had vouchers that need to be refunded. The company tells her that she and [redacted] will be refunded, but that I have already been refunded. I check my statements. I have not been refunded, but have now in fact been charged twice as I now have the expired March 13 class and the April 10 class in my account.

I email Living Social again, to reiterate the error that happened in Living Social's system, as the original link was meant to go to the class that was linked with [redacted]'s class. Living Social this time replies that I "can't get a refund for a class that is in the past," even though I had actually contacted the company before the class had happened. The next time I email the company I get the response that I would have had to cancel by March 6, despite the fact that I wasn't even aware of the error until I received an automated email on March 12. The next customer service rep restates the previous email. The issue is that the original voucher had the wrong date, and thus the wrong response deadline of March 6, when in fact the deadline for the March 20 class (which is what I, [redacted], and [redacted] had signed up for) would have been March 19.Desired Settlement: For Living Social to understand the issue and give me a refund. I have purchased another class for April 10, so I don't see why they should be reticent to offer a refund for something that was their error.

Business

Response:

On April 3, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on April 6, 2013. [redacted]

sent a complaint via the Revdex.com regarding LivingSocial because she

felt as though she was eligible for a refund for her Hands On Pickling class.

Upon further investigation, we would like to confirm that [redacted] has in fact been refunded in full for this voucher. $39 was processed

back to the [redacted] card she originally used to make the purchase.

We hope that this resolves [redacted]'s issue.

Best regards,

Review: 6 hours of cleaning services were paid for through Living Social and only 2 hours have been redeemed. [redacted] is not responding to any emails.

I received a gift of three 2 hour cleaning services on December 17, 2012. I booked my first cleaning shortly, thereafter, and the cleaner did not show up as scheduled. I did not receive a phone call or email letting me know that she wasn't going to be coming. I waited ALL morning. I finally received an e-mail back from them later that day. If I had not inquired as to why she did not come, I would not have received any kind of communication from them. Who doesn't call a client to let them know they can't make it?! Fine. I rebooked for another time and the day of the scheduled cleaning, I received an e-mail shortly before the cleaner was to come, stating that the cleaner would again not be coming. At this point, I started to worry that maybe I was being scammed. Finally, after deciding to give them one last chance, the cleaner showed up. She did a decent job cleaning in the 1.5 hours that she was here. Since then, I have not been able to book my further 2 sessions that have been paid for. I have been contacting them since May 2013. The only response I seem to be getting is them trying to upsell me to a full house cleaning. When I answer that I am not interested in paying for an upgrade to a full house cleaning, I don't hear back. This has been a back and forth for 6 months. I did not hear back from them on my last attempt. My voucher expires on December 24, 2013. I truly feel that I have been scammed. I have read many, many reviews online that sound identical to my review of this company. I am bitterly disappointed, especially since this was a gift. I no longer want any services from this company; however, I would like a refund for 4 hours of cleaning that was not provided.Desired Settlement: I would like a refund for the 4 hours of cleaning services that were paid for but not provided.

Business

Response:

On November 23, 2013, the Revdex.com received a

complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on November 29, 2013. **. [redacted] sent a

complaint via the Revdex.com regarding LivingSocial because she didn't receive the full service included on the voucher.

We understand **. [redacted]’s

experience was disappointing, and we're sorry for that. We would like to

investigate this issue for them but aren't able to locate their LivingSocial

account based on the information provided. If **. [redacted] would please respond

and let us know the email address on their LivingSocial account or the voucher

number, we would be happy to assist further.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I am responding to Living Social's response to my complaint.

The voucher number is [redacted]. The email address that was associated with this voucher was hacked, and therefore no longer exists. The voucher was purchased by my mother, [redacted], as a gift for me, [redacted]. I am contacting the Revdex.com and Living Social personally because I do not feel my mother should have to get involved. She purchased the deal out of generosity, and I don't feel that she should have to waste her money, nor her time dealing with this issue. I had previously presented this complaint to Living Social. The only response I ever got from the customer "service" representative was them asking for my voucher number, which I had included with EVERY correspondence sent to them. After I pointed this out to the guy, I did not receive any more responses. I felt like I was being blown off. Like our business did not matter.

I hope to get this matter resolved soon.

Regards,

Business

Response:

On November 23, 2013, the RevDex.com received a complaint about LivingSocial from [redacted],

Revdex.com Case Number [redacted].

LivingSocial received the rejection

of our November 29, 2013 response on December 2, 2013. **. [redacted] rejected LivingSocial’s response

via the Revdex.com because she wants to resolve this matter on behalf

of the account holder.

We have reviewed **. [redacted]’s

request and apologize for the inconvenience. According to our policy, we are authorized to only

share information about the account with the account holder. We are unable to

grant **. [redacted]’s request and proceed because it would be a

breach of our policy that is set to secure our account holders.

We hope that this resolves **. [redacted]’s issue.

Best

regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: This does not resolve my issue at all. I was given a voucher as a gift, and the services that were paid for were not delivered. Why offer the option of having people buy "gifts" on your site, and then turn around and say there is nothing you can do. The gift was given to me, in my name, and therefore it is now in my possession. It doesn't matter whose account is what purchased through.

Besides, this is my mother, not some stranger on whose behalf I am speaking. I am so disappointed by this response. It's not good enough. My name is listed on the voucher, and the bottom line is, money was spent, and the service was not delivered.

I hope to get a better response then this!!!!

Regards,

Business

Response:

On November 23, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the rejection

of our December 2, 2013 response on December 2, 2013. **. [redacted] rejected

LivingSocial’s response via the Revdex.com because she is

requesting assistance on another consumer’s account.

We have reviewed **.

[redacted]’s request and apologize for the trouble regarding this deal. For

security purposes, we are only permitted to share information with the account

holder. We are unable to speak with **. [redacted]’s regarding another person’s

account, as her name is not listed as the account holder’s name. It would be considered breaking our policy that is in

place for the protection of our consumers.

We hope

that this resolves **. [redacted]’s issue.

Best regards,

Review: Living social deal purchased for the [redacted] deal but prices are marked up when using the purchased deal. Contacted Living Social via email to provide feedback for listing unethical business practice but refund request got declined and the company stated this situation is outside of refund policy. This company has no ownership of customer experience regarding the merchants they r representing. The product description does not mention pricing will be marked up to provide discounts from the deal or the store associate will be provided bad attitude due to the presentation of the deal. I come to a conclusion that Purchasing the deal from Living Social is worse than purchasing the goods and services from any merchants directly. All merchants in the State of California honor a full refund or exchange policy but this company does not even provide refund as a credit to apply towards future purchase. I am not able to claim the refund from the [redacted] and Living social. Now, the deal is even expired and I will have to pay even more to be able to use the value I paid for.

Overall, I would never do business with Living Social and ensure no one will be a victim of it again.Desired Settlement: Refund the goods and services that living social provided and take ownership of customer's situation when issue arise between the merchant they represented and the customer.

Business

Response:

On August 1, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on August 2, 2013. **. [redacted] sent a

complaint via the Revdex.com regarding a purchase made for [redacted]

in

the amount of $25.00 on March 28, 2013.

LivingSocial apologizes for the experience that **. [redacted] has

experienced pertaining to the redemption for the voucher purchased toward [redacted].

Per LivingSocial’s refund policy (www.livingsocial.com/terms), a

refund will be issued within seven days of purchase or if the merchant has gone

out of business. The promotional value of the voucher expired on July 30, 2013,

and is now valid for the paid value of $30.00 towards regularly priced items at

the merchant. We have confirmed with the merchant that there is no

misrepresentation of services provided and that they are not up-charging

members. Please note that this voucher is not able to be used in conjunction

with other promotions which may have added to the confusion. We encourage **.

[redacted] to contact the merchant directly for redemption of the paid value.

We hope that this resolves **. [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I have contacted living social customer service prior to Revdex.com and they provide same generic response. This company has no ownership of customer experience and products that this company promoted. I have to share my experience with people through any media channel to ensure their understanding of this middle man company and do not expect the quality of the goods and services provided.

Regards,

Business

Response:

On August 1, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the rejection of our August 2, 2013 response on August 8, 2013. **. [redacted] rejected LivingSocial’s response via the Revdex.com because **. [redacted] believes that the response given was generic and was unhappy with the resolution given.

Review: I have purchased a voucher to a hotel and it expired.Was not getting a response in a timely manner to reserve the room

I have contacted livign social which they stated that I need to talk to the hotel directly left a numerous messages for [redacted] in business office at the [redacted]. Now after a month I had to reserve another room and living social will not understand that I was ran around and dont even want to stay at a hotel that is that confused about processes. I feel it was a way to get my money and stick me with this and not get any helo. I have lost money on other living social products as they are not as popular as [redacted] but I did want someone to understand the situation with this one and they are refusing a refund. I will take it as a losy but need others to know about living socialDesired Settlement: I am seeking a refund or a replacement item at this cost

Business

Response:

On July 23, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on August 2, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because her voucher has expired, however **. [redacted] has not been able to contact the [redacted] to utilize this deal.

Review: Purchased a Living Social voucher for [redacted]. magazine, receipt#[redacted], for $10 on March 22, 2013. Redeemed voucher on May 30, 2013 via website [redacted]. The Living Social site said that shipment would take place 6-8 weeks from time order is placed. [redacted] said 8-10 weeks on their site. This weeks has been 10 weeks and I still have not received one magazine. They (LivingSocial.com) did not honor our sales agreement by falsely stating the shipping time AND by not ensuring that [redacted] sent the purchased magazine of [redacted].

I contacted [redacted] and have not received a response at all. I have also contacted Living Social with no response as of yet.Desired Settlement: Not only should I receive a refund, but I should also be compensated for the interest they have gained on my money they have been holding. THIS IS UNETHICAL BUSINESS!

Business

Response:

Review: Consumer filed complaint against [redacted], however the issue was not resolved. Business said to contact Living Social for a refund:

they didnt provide the service we had agreed upon nor will they correct the issue or provide the rest of services paid for in a timely manor

I have all the emails but in short, my daughter purchased from living social 5 cleaning vouchers for me for xmas. In May I arrange with on-site cleaning to come to my house and provide me with a full house cleaning, which I paid extra for on top of my vouchers. This full house cleaning was designed by myself and the company to include washing the walls and baseboards as well as kitchen cabinets and on top of the kitchen cabinets...also was to include the regular cleaning. This was to be an all day thing and the cleaner would not leave until the job was complete. The cleaner arrived we went over the instructions with her and the went out for about 2 1/2 to 3 hours when we came back the cleaner had already left AND all the dishes from on top of the kitchen cabinets were on the counters and nothing was cleaned. The note read that we needed degreaser for the top on the cabinets and for us to wash the dishes b4 we put them in the dishwasher and that she hadnt done the basement. She also hadnt done the walls nor the baseboards nor the bathroom floor nor swept under the beds and much more not done!! I then just decided since the dishes were all over the place that I would get up and do the job...it wasnt even close to needing a degreaser I used our own green works product and a cloth and wiped it down no problem....did I mention that I am 76 years old!!! This lady did not fulfill the contract and nor did on-site cleaners when I contacted them and complained!!! I still have vouchers left with them and they do not respond to the emails as I am trying to use up the vouchers up so I can hire a real cleaning service that isnt out to ripe me off. I have asked for dates in sept 2 weeks apart so I can be done with them as they have said they are busy until then!!!! BUT REALLY THEY SHOULD BE COMING OUT AND HONOURING THE 1ST VISIT and doing the job as it was arranged in the 1st place. Essentially WHAT I WOULD LIKE IS ALL MY MONEY BACK for the 1st visit that I was taken advantage of and the vouchers that I have not yet redeemed. I have complained to Living Social and I will not stop until I am compensatedDesired Settlement: it is stated above but again I would like to be reimbursed for all vouchers as the service was not provided.

Business

Response:

On October 24, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on October 29, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she is requesting a refund for 5 vouchers she was gifted for [redacted] in addition to a refund for the additional amount paid to the merchant.

Review: I bought a certificate from living social which states "30 days of strength training, no initiation fee, NO OBLIGATION from [redacted]". However, after purchasing the certificate, I found it that there IS an obligation - [redacted] will not allow you to participate in a workout until you sit through a sales presentation about their diet plans and set goals with one of their plans. This is completely NOT 'No Obligation". Had these terms been disclosed upfront, I NEVER would have bought. Now living social is REFUSING to honor their own refund policy (that they will refund if a purchase is not as described), because they maintain that the description is accurate. This is TOTAL false advertising, and I want my money back.Desired Settlement: I want my money back.

Business

Response:

On July 12, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on July 20, 2013. **. [redacted] sent a

complaint via the Revdex.com regarding a purchase made for [redacted]

in the amount of $21.00 made on June 28, 2013.

LivingSocial apologizes for the experience that **. [redacted] has

experienced pertaining to the redemption of her voucher for [redacted]. Per LivingSocial’s refund policy (www.livingsocial.com/terms) a

refund will be issued with seven days of purchase or if the merchant has gone out

of business. We have contacted the

merchant directly and confirmed that there is no obligation to sign up for

permanent membership. The member has the option to attend a customary

introductory class that reviews diet plans and workout routines. We encourage

**. [redacted] to contact [redacted] directly to redeem her voucher.

We hope that this resolves **. [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

LivingSocial has misrepresented the package that they sold me. I have called FOUR TIMES to FOUR DIFFERENT [redacted] representatives (two local stores, the 800# listed on the deal, and [redacted] corporate customer service) and each time I've been told the exact same thing: that there IS an obligation to sit through a sales pitch and select a diet plan in order to use the gym. The deal says in bold print, NO OBLIGATION -so clearly that's a bold faced lie.

Review: see Attached documentDesired Settlement: see Attached document

Business

Response:

On March 18, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on March

18, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because he purchased a voucher for a two night stay for two from

[redacted] on January 12, 2013 for $425. He is requesting refund because the

expiration date of the voucher changed after [redacted] made the purchase.

LivingSocial apologizes

for [redacted]’s difficulty. The voucher specifies that a refund may be issued

within seven days of purchase, however, because the expiration date needed to

be adjusted, a refund has been processed for the purchase. It will appear back

on [redacted]’s bank statement within 3-5 business days, depending on his banking

institution.

We hope that this

resolves [redacted]'s issue.

Best regards,

Review: I purchased a deal through Living Social for two nights at a B&B ([redacted]) for $178. It was good through the end of July 2013. When I went on to make a reservation at the very beginning of July there were no more available spots so even though the vouchers have not 'expired' they are useless.

I emailed Living Social and informed them that the 'deal' was not valid because they had oversold it. I asked for a refund (the help request is #[redacted]). They have refused.Desired Settlement: I believe that if they oversell a product that they cannot deliver than they should at the very least reimburse those who have purchased it.

Business

Response:

On July 17, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number 9626112.

LivingSocial received the complaint on July 20, 2013. **. [redacted] sent

a complaint via the Revdex.com regarding LivingSocial because he

was denied a refund for his [redacted] voucher.

The fine print of the voucher, which **. [redacted] agreed to upon

purchasing, specifically states that reservations are required and subject to

merchant availability. A refund will not be given for this voucher. As has been

previously explained, the paid value of his voucher can still be applied to a

future stay with the [redacted]. This value will not expire.

We hope that this resolves **. [redacted]’s issue.

Best regards,

Review: Products received were damaged and not to mention horrible delivery service. Company not responding back to emails regarding refund.

Purchase Date: 08/18/2013

Received Date: Approx. 09/12/2013-09/13/2013

5 Orders of Iris Charm Bracelets:#'s [redacted]

Sales Rep.: [redacted]

Payment Method: Bracelets purchased through LivingSocial as a voucher where I paid $120 total for all the orders. Then when I redeemed the vouchers on their website, I contacted [redacted] to see if she could send me the orders together because shipping was $5.95 per order. She said no. So I ended up paying an additional $29.75 total for all orders shipping. Payment on my end was done using 1 credit card for living social and 2 credit cards to pay for the shipping on [redacted]'s website.

With the shipping being extremely late (1 month) and some of the products being defective, I do want a refund. The company states to be professional and have all products of quality, which I absolutely do not agree with. Not only were the products defective, but also did not show exactly what they looked like in the picture. The picture shows vibrant colors, and the colors I received were dull. Some of the packaging they came with (little orange baggies to put the bracelets in) were dirty with white spots. Not what I would call professional. I contacted the company via email even attaching pictures of the problems and they said they can either exchange them or do store credit, but I do not have time to wait an additional month due to their poor service. I let them know that I was interested in a refund and the last I heard from them was 09/17/2013. I tried emailing them again with no success in receiving a reply.Desired Settlement: The settlement I am seeking from the business is for a full refund of $120 and $29.75. I will take care of shipping costs on my part when I send the products back to the company. I do not intend on doing business with them again in the future.

Business

Response:

On September 28, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on October 4, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she purchased a voucher from [redacted] and the product came to her damaged and unusable. She would like a refund for both the shipping cost and the voucher costs back to her credit card.

Review: I have bought numerous vouchers and the store who has to honor the voucher. 1. does not answer the call. 2 the site does not exist or honor. 3. I have tried to work to get the voucher honor but the store does not have time to honor then the voucher expired. 4. one of the voucher did not list only time available for the dance class.Desired Settlement: refunded cash or credit card...

Business

Response:

On September 4, 2014, the Revdex.com

received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the

complaint on September 4, 2014. [redacted] sent a complaint via the RevDex.com regarding LivingSocial because they purchased numerous voucher

that haven’t been able to be redeemed for various reasons. They are now requesting

a full refund for all of these vouchers.

LivingSocial has reviewed [redacted]’s

account and we see that seven separate refund requests were submitted to our

Customer Service team on September 4, 2014. Since there were no specifics

provided within [redacted]’s Revdex.com case, LivingSocial would like to address

these refund requests in a general manner.

Upon investigation of each of [redacted]’s

refund requests, it was found that all seven of the merchants are open and

honoring these vouchers for their paid value. It has also been determined that

they were honoring vouchers throughout the promotional period. All of the

vouchers [redacted] is requesting refunds for are expired. The expiration

dates for these vouchers range from November 15, 2011 to November 15, 2013.

[redacted] contacted LivingSocial three times on September 5, 2013 to request

refunds for three of these seven vouchers for reasons that were of no fault of

the merchant. There has been no contact to LivingSocial from [redacted] since

September 5, 2013. Additionally, these three refund requests were also made

after the expiration date of the vouchers.

In [redacted]’s seven refund requests made

on September 4, 2014, they claim that these merchants weren’t able to honor the

terms of the voucher. [redacted] did not contact LivingSocial during the

promotional periods of these vouchers to inform us of the trouble they were experiencing

redeeming these vouchers.

LivingSocial is denying [redacted]’s seven refund

requests since they were all made more than seven days from the date of

purchase and all of these vouchers have now expired.

LivingSocial is more than happy to assist

with the redemption of vouchers, whether during or after the promotional

period, however once a voucher has expired it is no longer eligible for a

refund. If [redacted] would like assistance contacting the merchants to

redeem these vouchers for their paid value, we ask that they contact our

Customer Service team at help.livingsocial.com so we can work with them to

resolve this issue.

We hope that this resolves [redacted]'s

issue.

Best Regards,

Sarah

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:i have requested the refund of the purchase so I can use for other discount or values, but it was rejected because the living social said. They are able to contact with the business and they are operating. so my request was rejected, so i've tried to call time after time and it was never answered and I just gave up.I personally use many site for purchase ranging from [redacted] to [redacted] to different social sites. And sometime after I show good deal and bought them. and again. the site did not honor my coupon.. and dance class.. when I went there they only offered on friday class for the deal. and it was not listed on the coupon as such. and last is that every time the request for refund for credit is rejected. and compare to other site who they call the company and try to resolve the issue. from this company I just get email saying, I"m sorry your window of return in 7 day has expired. good luck next time.I've spent money on these coupon. what are deal if you can't redeem them or what good is deal site if they are not making sure the customer is actually having a good experience and actually use the coupons.

what good is a discount if the purchaser can not use them?

Regards,

Review: On several occasions my business has attempted to do business with LivingSocial and we have been turned down with no explanation of why. Over the course of the last few years, we have made note of multiple Martial Arts schools of all sizes and numbers of years in business that LivingSocial as entered into agreement with in our area and marketed over their website.

Any attempt by my business to advertise with this business generates an email declining the offer with no reason or explanation of the rejection.There is no possible way to reach their advertising department to discuss the qualifications needed to do business with them. Multiple attempts to contact their headquarters has resulted in a response that there are no phone lines in the advertising department nor are there any employees that return phone calls. This is unacceptable. Our business has been in operation over six years and is a family-owned and operated entity the prides itself on providing the highest quality credentials available to our clients. It would be appreciated if we understood the reasoning behind their selective and seemingly discriminative business practices.Desired Settlement: LivingSocial needs to improve their methods of communication with businesses that are attempting to develop a working relationship with them. Their reputation for business to business service is dismal.

Business

Response:

On October 3, 2013, the RevDex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on October

5, 2013. **. [redacted] sent a complaint via

the Revdex.com regarding LivingSocial because he has

experienced difficulty reaching our sales department regarding featuring

a promotion with LivingSocial.

LivingSocial apologizes for the

negative experience that **. [redacted] experienced attempting to

reach our Marketing Consultants to discuss a potential partnership.

We appreciate **. [redacted]'s enthusiasm to partner with us, however

LivingSocial is not currently interested in pursuing a business

relationship with [redacted]. If our needs change in the future we will be reaching out directly to **. [redacted] to discuss the matter further.

We hope that this resolves **. [redacted]’s issue.

Review: I purchased a voucher from Living Social. It was an 'Escape'. On Living Social's Help page, it clearly states, "Oh no! I can't make my escape, what are my options?

Can't find the dates you want? Dog ate your passport? No worries. You have 14 days post-purchase to return your voucher, no questions asked."

When I contacted Living Social within 24-hours request a refund for the unused voucher, they denied my request for a refund. They cited the fine print says that it cannot be refunded which directly conflicts with what they have posted on their site.Desired Settlement: All I want is the guarantee that is promised on the website. I have contacted Living Social within the 14-day period yet I did not receive a refund, no questions asked.

Business

Response:

On May 2, 2013, the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint

on May 2, 2013. [redacted] sent a complaint via the Revdex.com

regarding LivingSocial because she purchased a voucher for a hotel stay at [redacted] on May 1, 2013 for $193.47. She is requesting a refund

because she no longer wanted the reservation date she originally chose and

found an article on LivingSocial’s helpsite which told her she could receive a

refund within 14 days.

We’re sorry for any

confusion that [redacted] experienced. The fine print of her deal

specifically states that it is nonrefundable. This information was made

available prior to [redacted] making the purchase. The reservation was

booked with the hotel upon purchase and may not be exchanged for another date. The

article [redacted] found is old and mistakenly on the helpsite, and we thank

[redacted] for bringing it to our attention. Per LivingSocial’s terms, the fine

print on individual deals always supersedes blanket information that is included on the website. We have added 20 Deal Bucks in LivingSocial

credit to [redacted]’s account as an apology for the confusion.

We hope that this

resolves [redacted]'s issue.

Best regards,