LivingSocial, Inc

Review: I ordered and paid for an ipad 360 rotating case combo cover through Livingsocial.com from [redacted] almost a year ago. [redacted] never send my ipad cover. I contacted livingsocial serval times regarding this issue. They never offered to contact [redacted] or to refund my money. My order # from [redacted] is [redacted]Desired Settlement: I would like to be refunded for my purchase. I believe I paid $20 plus tax and shipping and handling.

Business

Response:

On November 8, 2013, the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on November

8, 2013. **. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she has not received the item that she purchased.

We’re sorry to hear that

**. [redacted] has not received her iPad Rotating Case. Our records show that we were

contacted by **. [redacted] on May 21, 2013, after the expiration date of the

voucher. We asked for the order number that she received from the merchant so

that we could reach out to them directly to get more information regarding her

order, however we received no response from **. [redacted]. We received contact from

**. [redacted] again on June 19, 2013 and directed her to the merchants order status

page for her to enter her order number and get all the information about the

shipment of her purchase. As the item is shipped directly from the merchant,

**. [redacted] has to correspond directly with them to get more information about her

order. As **. [redacted]’s request is outside of policy and she has successfully

redeemed her voucher with the merchant, we are unable to refund her purchase.

We hope that this resolves

**. [redacted]’s issue.

Best regards,

Review: I purchased an [redacted] 5 carging case from LivingSocial and redeemed my voucher with [redacted] on November 18, 2013. [redacted] sent me a notice telling me that my product was shipped on December 12th. The tracking number they provided is erroneous in as much as each time I have attempted to track my package using the tracking number provided by [redacted] the courier - USPS - reports that it is "not found". I have reached to [redacted] via email and left several voice messages prior to their inbox being "full". I also filed a complaint against the company with LivingSocial. [redacted] has apologized via email. However, neither company has offered any resolution and I HAVE YET TO RECEIVE MY PACKAGE which was intended as a Christmas gift for my child. At this point, I am beginning to feel as though:

1. [redacted] did not send anything but are putting on a charade to mask their theft and

2. Living Social failed to do its due dilligence prior to contracting with [redacted].Desired Settlement: I would like to receive the product I purchased

Business

Response:

On December 30, 2013 the RevDex.com received a complaint about LivingSocial from [redacted] Revdex.com

Case Number [redacted].

LivingSocial received the complaint

on December 31, 2013. **. [redacted] sent a complaint via the RevDex.com regarding LivingSocial because she has not received her order that she

previously placed and was told by the merchant that it has shipped.

We’re sorry for

any inconvenience that **. [redacted] has gone through regarding her purchase. We

have confirmed that [redacted] is experiencing a bit of a delay in regards

to getting their order shipped out to consumers due to the holiday season. We

have confirmed with the merchant that they would like for consumers to reach

out to them directly at [redacted] so

that they can provide order updates for the consumers. We have also added 20

Deal Bucks to **. [redacted]’s LivingSocial account to cover the cost of her

purchase and for her to apply towards her next purchase with us.

We hope that this resolves **.

[redacted]’s issue.

Best regards,

Review: I recently purchased a pair of vouchers from LivingSocial.com for a [redacted] driving experienceThe "fine print" for the deal stated that waivers needed to be signed, a credit card for incidentals was needed, and that tax and tip were not includedThere was also the offer for "optional" insurance on the dealThe deal was also listed as nonrefundable, and this had not been an issue if LivingSocial was straight forward about the dealAfter purchase of the deal several things became clearYou were to be charged tax based off of the made up "full-value" of the voucherSo for the two vouchers for which the actual cost was $and tax, of 6.75%, would be $13.84, I would be expected to pay $based on their $valueAccording to LivingSocial, it is their policy to charge tax based on "pre-discount" value, however this is not specified in the fine printI have a hard time understanding how this cannot be fraudThe voucher requires you to sign waivers that authorize the company to automatically charge your credit card for any damages, taxes or other feesThis would not be an issue, if they didn't also make you sign a waiver authorizing them up to hours after the fact to decide if they want to charge you for damagesTheir "damage" charges would be upwards of $10,$1,administrative fees, and $9,000/day for loss of useThey also automatically charge your credit card $7,as an advance paymentYou can purchase the companies "optional" insurances at a cost of $to avoid the exorbitant damage chargesThe waivers were not made readily avai[redacted]le, until after having purchased the deal and making a reservationOnly after making the reservation was I directed to the location of the waivers that had to be signed
If the insurances were purchased for both vouchers, including the inflated tax and recommend tip, it would cost an additional $to redeem two vouchers worth $Without purchasing the "optional" insurances, you have to accept possibly being charged thousands of dollars in damages, despite numerous other participants using the same vehicles, because the company still has hours after to charge you
Several attempts have been made to contact LivingSocial directly, to which the only result has been being told that nothing would be doneNot only that, but none of my concerns were addressedIt has been made very clear that customer satisfaction is not a priority.Desired Settlement: The desired outcome is the be refunded the original purchase amountThis purchase would never have been made, had the fraudulent taxes, hidden fees and ridiculous conditions been made clear and specified in the "fine print."
Business
Response:
On April 22, 2014, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]LivingSocial received the complaint on April 27, **[redacted] sent a complaint via the Revdex.com regarding LivingSocial because of additional fees being required to redeem his two vouchers for The [redacted] that were purchased on April 1, for a total of $**[redacted] claims these additional fees were not clearly noted in the Fine Print of the LivingSocial offer prior to the purchase being made

Review: HI I purchased a voucher from living social online

for the services of [redacted],

I looked up the company online and looed at their Website.

I purchased a Relaxation massage and acess to infrared sauna and exfoliation for hand and feet.

at [redacted] located at [redacted]

well this spa no longer exists , I had a appointement and went to that location but it was closed down,

called the number on my voucher , they told me that they moved,

so I went to the new location witch was in a medical center, and no one was there,

I called again , no answer , I waited 15 minutes , and finaly someone asked me if I was there for the massage.

I refused to take a massage in a medical clinic, and the rest of the stuff promised where not there.. like the infra red sauna etc..

I came home and looked them up again and their website has the old address and the pictures of something that never existed.

this is illegal advertising ether my the merchand or the supplier

and now living social does not want to refund me .Desired Settlement: I want my money back, I have paid 49.00 for a spa that does not exist, and has never existed .

Business

Response:

On March 21, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on March 24, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she requested a refund for an expired voucher and her request was denied.

As of today, a full refund has been processed in the form of LivingSocial credit. [redacted] now has a balance of 49 Deal Bucks that will be valid until March 26, 2018. These Deal Bucks will be applied automatically to her next LivingSocial purchase unless specifically restricted by The Fine Print of the deal.

We hope that this resolves [redacted]'s issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased a voucher from living social for iPhone 5 Cigarette Lighter Charger for $9. I redeemed the voucher at [redacted] website and paid $4 for shipping. after 3 weeks the charger delivered but it doesn't work with iPhone 5. I asked contacted the [redacted], no one picked up the phone I sent an email never received the response! so I emailed Livingsocial because they are responsible for recommending this seller! and they are selling their products! they asked me to contact them directly I explained it is impossible to get hold of this company! no response !Desired Settlement: I need my money back they are responsible for this shady companies that they recommend and I purchased the voucher from living social website!!

Business

Response:

On December 4, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on

December 6, 2013. **. [redacted] sent a complaint via the Revdex.com

regarding LivingSocial because he received a defective item from [redacted]

and is seeking a refund.

We understand

**. [redacted]’s experience was disappointing, and

we're sorry for that. Our records indicate that we have processed the refund for $9 in

the form of payment received on October 11, 2013 and also credited 10 Deal Bucks

to his LivingSocial account for the inconvenience caused.

We hope that this

resolves **. [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I purchased the item 2 times! on 10 and 11th of October by a mistake! the refund on 11th was for the mistake duplicate purchase I did on 11th of October not for the original purchase I did for 10th of October! it is very sad to see Living social is trying to take advantage of a mistake purchase I made and claim that refund for the original purchase! it just makes me more frustrated and unhappy!

Regards,

Business

Response:

On December 4, 2013, the RevDex.com received a complaint about LivingSocial from [redacted], Revdex.com

Case Number [redacted]. LivingSocial received the rejection of our December

6, 2013 response on December 9, 2013. **. [redacted] rejected LivingSocial’s

response via the Revdex.com because he is requesting a credit card

refund for his defective product.

We apologize for the trouble **. [redacted] had with this deal, as well as any confusion caused by our last response. A full refund for $9 has been applied to his credit card on December 7, 2013. This refund can take three to five business days to be reflected, depending on his financial institution. **. [redacted] was also given 10 Deal Bucks for any inconvenience caused.

We hope that this resolves **. [redacted]’s issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I bought a voucher for "$40 to Spend at [redacted]" in DC from Living Social for $20. When I had lunch on yesterday and spent only $22, [redacted]'s said that I could not come back to spend the remainder. They said the voucher applies only to one meal, despite the voucher I presented clearly stating "$40 to Spend at [redacted]." They said the false advertising/wording of the voucher was Living Social's fault, not theirs. Living Social said to go back to [redacted]s to resolve the matter, which would be redundant.Desired Settlement: I want the balance of the voucher I paid for or a partial refund.

Business

Response:

On February 25, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted] Revdex.com Case Number [redacted]. LivingSocial received the complaint on March

5, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because he purchased a voucher for $40 to spend at [redacted] on November 17, 2012 for $20. He ate at the location and spent

$22 and wanted to use the voucher another time but the merchant would not allow

it, and he is requesting a partial refund or to be able to use the balance of

the voucher.

Per LivingSocial’s

terms (livingsocial.com/terms), a refund may only be issued for an unredeemed

voucher within seven days of purchase or if the merchant has gone out of

business. [redacted]’s request is outside of the refund policy. The voucher has

been redeemed, and it specifies, “Entire value must be used in a single visit.”

It is the consumer’s responsibility to purchase enough to fully use the $40

promotional value of the voucher, as it specifies it must be used in one visit.

LivingSocial is unable to refund [redacted]’s redeemed voucher.

We hope that this

resolves [redacted]'s issue.

Best regards,

Review: see Attached documentDesired Settlement: see Attached document

Business

Response:

On March 18, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on March

18, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because he purchased a voucher for a two night stay for two from

[redacted] on January 12, 2013 for $425. He is requesting refund because the

expiration date of the voucher changed after [redacted] made the purchase.

LivingSocial apologizes

for [redacted]’s difficulty. The voucher specifies that a refund may be issued

within seven days of purchase, however, because the expiration date needed to

be adjusted, a refund has been processed for the purchase. It will appear back

on [redacted]’s bank statement within 3-5 business days, depending on his banking

institution.

We hope that this

resolves [redacted]'s issue.

Best regards,

Review: I was issued a voucher for a class that was not the date that I selected for the class. When I contacted LivingSocial about this issue prior to the class date, they stated that they could not change the date, but that I could purchase a new class. Over the past three weeks, I have exchanged about a dozen emails with their support staff to attempt to get them to understand that the wrong date was issued in the first place.

Here are the facts: On February 20, myself, [redacted] and [redacted] all purchased vouchers for this picking class for $39. We agreed amongst ourselves to purchase the 8 PM slot on March 20. [redacted] bought the deal and shared the deal with me and [redacted] using a link. I clicked the link, and purchased the deal, and there was no option to change a date. She had purchaed March 20, and had shared with us the same link that was related to her deal. [redacted] received a notification that I had purchased the deal. We put it in in our calendars. Flash forward to March 12. I get an email stating that my class is tomorrow, March 13. I login to my Living Social account and see that my voucher is dated for March 13, which is the first I had heard of my class being March 13. I immediately email Living Social and notify them that there has been an error and that the class should be switched to the March 29 date. In reply, I get a response that says that "because it is 24 hours from the event, no changes can be made." The next week, on March 20, [redacted] and [redacted] receive an email saying that the March 20 class has been cancelled. [redacted] calls Living Social, who tells her to buy vouchers for another class and we will be refunded. We decide on April 10 as an alternate date, to which we all buy vouchers. [redacted] calls, and is told that the March 20 class is still on for her. [redacted] calls again, and tells the company that the three of us all had vouchers that need to be refunded. The company tells her that she and [redacted] will be refunded, but that I have already been refunded. I check my statements. I have not been refunded, but have now in fact been charged twice as I now have the expired March 13 class and the April 10 class in my account.

I email Living Social again, to reiterate the error that happened in Living Social's system, as the original link was meant to go to the class that was linked with [redacted]'s class. Living Social this time replies that I "can't get a refund for a class that is in the past," even though I had actually contacted the company before the class had happened. The next time I email the company I get the response that I would have had to cancel by March 6, despite the fact that I wasn't even aware of the error until I received an automated email on March 12. The next customer service rep restates the previous email. The issue is that the original voucher had the wrong date, and thus the wrong response deadline of March 6, when in fact the deadline for the March 20 class (which is what I, [redacted], and [redacted] had signed up for) would have been March 19.Desired Settlement: For Living Social to understand the issue and give me a refund. I have purchased another class for April 10, so I don't see why they should be reticent to offer a refund for something that was their error.

Business

Response:

On April 3, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on April 6, 2013. [redacted]

sent a complaint via the Revdex.com regarding LivingSocial because she

felt as though she was eligible for a refund for her Hands On Pickling class.

Upon further investigation, we would like to confirm that [redacted] has in fact been refunded in full for this voucher. $39 was processed

back to the [redacted] card she originally used to make the purchase.

We hope that this resolves [redacted]'s issue.

Best regards,

Review: I purchased 3 certificates for [redacted]. At the time of purchase, Nov 11th, 2012, [redacted] had 2 dates available in January of 2013 for reservations, for the whole year. BOTH dates were on a Sunday. This instantly became a problem. These certificates were Christmas presents for me and my two brothers to have a guys afternoon out. My brother's have 3 kids between then under the ages of 3.

So [redacted] said he would have new dates announced. I checked weekly for months. All the way through February and no new dates appeared. I became frustrated. I spent 255 dollars for a class that is only available on 2 days the entire year. I wrote and complained. [redacted] said there was nothing they could do but I should contact the vendor. I contacted LivingSocial and they said simply they can't help. So I have 255 in 3 vouchers that I can't use.

Finally in March I two more days opened up. The dates are the following Sunday and the Sunday after. This is not acceptable. For me and my brother's family that now includes a new baby boy on April 1st need some heads up so we can schedule. Opening up 2 more days 2 weeks ahead of time doesn't work. Why can't we can ge a choice of days for the entire year?

I call LivingSocial and complain again saying the scheduling for this deal is impossible. Offering 2 days at a time every few months with no notification or notice makes it very difficult to schedule. I would like a refund. They said it's against their policy.

I don't mind buying deals from LS, or anywhere else and I have before. But no where did I think that this deal I purchased wouldn't be impossible to redeem. I though I was buying a class where I could choose from at least 6 or 12 days let alone 365 days like most offers. I honestly had no idea this was a special event and days would be limited.

Either way the outcome is unacceptable. LivingSocial has my money and refuses to give it back. I have no recourse through [redacted] which is another issue entirely, and the vendor makes scheduling impossible. My coupons expire on the 15th of May. Whatever that means.

I will never use Living Social again.Desired Settlement: Refund my [redacted] account [redacted] 255 dollars.

Business

Response:

On April 26, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April 27, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because of a purchase made for [redacted] on November 10, 2012 in the amount of $255. [redacted] is requesting a full refund due to his inability to schedule with the merchant.

Review: Clicking "manage email preferences" then "unsubscribe from all emails" has not unsubscribed me. I continue to get their spam. I've gone through this process three times. They keep sending me emails.Desired Settlement: honor your "unsubscribe" button

Business

Response:

On April 18, 013, the

Revdex.com received a complaint about LivingSocial from [redacted],

Revdex.com Case Number [redacted]. LivingSocial received the complaint on April 21,

2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because he has attempted to unsubscribe and states that he still

receives emails.

LivingSocial

apologizes for [redacted]s difficulty. His account shows that he has opted out

of all emails at the email address [redacted],

so he should not be receiving emails there. If he has another email address

signed up to receive LivingSocial emails, or if another email forwards to [redacted] he may still receive

them. He will need to unsubscribe from each email account. In the meantime, we

will investigate internally to make sure that [redacted] is truly unsubscribed.

We hope that this

resolves [redacted]'s issue.

Best regards,

Review: I purchased a voucher from Living Social. It was an 'Escape'. On Living Social's Help page, it clearly states, "Oh no! I can't make my escape, what are my options?

Can't find the dates you want? Dog ate your passport? No worries. You have 14 days post-purchase to return your voucher, no questions asked."

When I contacted Living Social within 24-hours request a refund for the unused voucher, they denied my request for a refund. They cited the fine print says that it cannot be refunded which directly conflicts with what they have posted on their site.Desired Settlement: All I want is the guarantee that is promised on the website. I have contacted Living Social within the 14-day period yet I did not receive a refund, no questions asked.

Business

Response:

On May 2, 2013, the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint

on May 2, 2013. [redacted] sent a complaint via the Revdex.com

regarding LivingSocial because she purchased a voucher for a hotel stay at [redacted] on May 1, 2013 for $193.47. She is requesting a refund

because she no longer wanted the reservation date she originally chose and

found an article on LivingSocial’s helpsite which told her she could receive a

refund within 14 days.

We’re sorry for any

confusion that [redacted] experienced. The fine print of her deal

specifically states that it is nonrefundable. This information was made

available prior to [redacted] making the purchase. The reservation was

booked with the hotel upon purchase and may not be exchanged for another date. The

article [redacted] found is old and mistakenly on the helpsite, and we thank

[redacted] for bringing it to our attention. Per LivingSocial’s terms, the fine

print on individual deals always supersedes blanket information that is included on the website. We have added 20 Deal Bucks in LivingSocial

credit to [redacted]’s account as an apology for the confusion.

We hope that this

resolves [redacted]'s issue.

Best regards,

Review: I purchased a voucher from Living Social for a guided tour of DC from [redacted]. Over several weeks of attempting to reach [redacted], I surmise they are not operating a viable business. In more than a dozen attempts via online voucher redemption, phone calls, emails, and going to their location, I have yet to reach them. They simply do not answer the phone or return messages or email. Does this sound like a company that is still in business? Living Social will not refund my money even though [redacted] is not providing the purchased service. Living Social's policy states they will refund a purchase upon request when a merchant has gone out of business before the promotional period ends. Living Social will not acknowledge this company is not operating their tour business and refuses to refund my purchase of same, even though we are still within the promotional period.Desired Settlement: A refund of the purchase price, $54, since the service cannot be completed as promised.

Business

Response:

On May 27, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 28, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she purchased two vouchers that she was unable to redeem while in Washington D.C. and her refund request was denied.

As of today, a full refund has been processed in the form of LivingSocial credit. [redacted] now has a balance of 54 Deal Bucks that will be valid until May 29, 2018. These Deal Bucks will be applied automatically to her next LivingSocial purchase unless specifically restricted by The Fine Print of the deal.

We hope that this resolves [redacted]’s issue.

Best regards,

Review: I tried resolving with Living Social, but did not have luck.

The voucher I purchased expired for the specific deal. However, according to Living Social advertising, value never does. The business I purchased the deal for is not making return contact and I am unable to use my voucher for the value. I don't know if they are in business any longer.

I made a request for refund to Living Social, claimed it to be outside of their policy. Don’t seem to understand that I am not able to use the voucher because the business may not be in business anymore. I am out that money, that is not acceptable!

Living Social is a scam! This is an example of false advertising.Desired Settlement: I am requesting a Credit Card refund (to form of payment) not a store credit. I will be closing my account and not doing future business with Living Social.

Business

Response:

On June 13, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on June 15, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she purchased a voucher on August 31, 2013 for $39. As the voucher expired on January 5, 2013, [redacted] has been attempting to use the paid value of the voucher but has been unable to contact the merchant and is therefore requesting a credit card refund.

Review: We bought a voucher from living social and we redeemed the voucher before deadline (june 20th), but the resort was overbooked. We are not complaining about the nature of the resort, but the neither the resort or living social will issue a refund. This means I paid them, redeemed the coupon in the correct time frame, service was not delivered and I was not refunded.

The fault is on LS because they didn't check with the resort on spots, purchases are not limited, and they claimed it was my fault that I took too long to book (a month early!!).

I also brought up that should the voucher be expired, though it's not even expired now, they are bound by law to at least issue a credit. When I brought this up, their social media rep stopped replying.

https://www.livingsocial.com/terms

"The Merchant is obligated to honour the Voucher in compliance with law. If the Merchant refuses to honour the Voucher before the relevant expiration date, then LivingSocial will refund the paid portion of your Voucher in the form of a credit for future Deals (what we currently call “deal bucks”)."

However, at this point, I really would like a refund for the service/and or product I did not get due to their poor planning. If you go to their facebook page, I am not the only one they withheld refund from, even though a service or product was not delivered.Desired Settlement: The desired outcome is that you start refunding your customers if you or your business partner are unable to deliver the product or service. It isn't right that we, the consumers, get nothing if the product is sold out, appointments over booked, resorts unavailable, etc. Especially when we redeemed the item according to the deadline you set. YOU should have checked with your partner if they have stock or time available. By not checking, you are basically earning money on circumstances created by you.

Business

Response:

On June 11, 2013, the Revdex.com received a complaint about LivingSocial from [redacted] , Revdex.com Case Number [redacted]. LivingSocial received the complaint on June 15, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because the merchant had limited availability for the use of this voucher.

Review: I bought a housekeeping service through LivingSocial and have not been able to get the company, [redacted], to show up for the scheduled appointments, answer phone calls or deliver the service promised in any way. When I contact LivingSocial for help and tell them of the total unresponsiveness, I receive no assistance except being told to contact [redacted] directly. THis has been going on since May 8,2013 and it is now over a month later.

I have family guests coming in and scheduled the latest appointment for June 13, 2013 to have the house clean when they arrive, but no one showed up and I never received a call or email explaining anything. Now the house is dirty and I don't have time to clean it as I am very busy.Desired Settlement: All I want is my money back. I have been dealing with this for over a month and it has been extremely time-consuming, stressful and frustrating.

Business

Response:

On June 14, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on June 15, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she purchased a voucher on April 25, 2013 for $59 and the merchant did not show up for the scheduled appointment.

Review: I purchased a deal through Living Social for two nights at a B&B ([redacted]) for $178. It was good through the end of July 2013. When I went on to make a reservation at the very beginning of July there were no more available spots so even though the vouchers have not 'expired' they are useless.

I emailed Living Social and informed them that the 'deal' was not valid because they had oversold it. I asked for a refund (the help request is #[redacted]). They have refused.Desired Settlement: I believe that if they oversell a product that they cannot deliver than they should at the very least reimburse those who have purchased it.

Business

Response:

On July 17, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number 9626112.

LivingSocial received the complaint on July 20, 2013. **. [redacted] sent

a complaint via the Revdex.com regarding LivingSocial because he

was denied a refund for his [redacted] voucher.

The fine print of the voucher, which **. [redacted] agreed to upon

purchasing, specifically states that reservations are required and subject to

merchant availability. A refund will not be given for this voucher. As has been

previously explained, the paid value of his voucher can still be applied to a

future stay with the [redacted]. This value will not expire.

We hope that this resolves **. [redacted]’s issue.

Best regards,

Review: I bought a certificate from living social which states "30 days of strength training, no initiation fee, NO OBLIGATION from [redacted]". However, after purchasing the certificate, I found it that there IS an obligation - [redacted] will not allow you to participate in a workout until you sit through a sales presentation about their diet plans and set goals with one of their plans. This is completely NOT 'No Obligation". Had these terms been disclosed upfront, I NEVER would have bought. Now living social is REFUSING to honor their own refund policy (that they will refund if a purchase is not as described), because they maintain that the description is accurate. This is TOTAL false advertising, and I want my money back.Desired Settlement: I want my money back.

Business

Response:

On July 12, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on July 20, 2013. **. [redacted] sent a

complaint via the Revdex.com regarding a purchase made for [redacted]

in the amount of $21.00 made on June 28, 2013.

LivingSocial apologizes for the experience that **. [redacted] has

experienced pertaining to the redemption of her voucher for [redacted]. Per LivingSocial’s refund policy (www.livingsocial.com/terms) a

refund will be issued with seven days of purchase or if the merchant has gone out

of business. We have contacted the

merchant directly and confirmed that there is no obligation to sign up for

permanent membership. The member has the option to attend a customary

introductory class that reviews diet plans and workout routines. We encourage

**. [redacted] to contact [redacted] directly to redeem her voucher.

We hope that this resolves **. [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

LivingSocial has misrepresented the package that they sold me. I have called FOUR TIMES to FOUR DIFFERENT [redacted] representatives (two local stores, the 800# listed on the deal, and [redacted] corporate customer service) and each time I've been told the exact same thing: that there IS an obligation to sit through a sales pitch and select a diet plan in order to use the gym. The deal says in bold print, NO OBLIGATION -so clearly that's a bold faced lie.

Review: Purchased a Living Social voucher for [redacted]. magazine, receipt#[redacted], for $10 on March 22, 2013. Redeemed voucher on May 30, 2013 via website [redacted]. The Living Social site said that shipment would take place 6-8 weeks from time order is placed. [redacted] said 8-10 weeks on their site. This weeks has been 10 weeks and I still have not received one magazine. They (LivingSocial.com) did not honor our sales agreement by falsely stating the shipping time AND by not ensuring that [redacted] sent the purchased magazine of [redacted].

I contacted [redacted] and have not received a response at all. I have also contacted Living Social with no response as of yet.Desired Settlement: Not only should I receive a refund, but I should also be compensated for the interest they have gained on my money they have been holding. THIS IS UNETHICAL BUSINESS!

Business

Response:

Review: I have purchased a voucher to a hotel and it expired.Was not getting a response in a timely manner to reserve the room

I have contacted livign social which they stated that I need to talk to the hotel directly left a numerous messages for [redacted] in business office at the [redacted]. Now after a month I had to reserve another room and living social will not understand that I was ran around and dont even want to stay at a hotel that is that confused about processes. I feel it was a way to get my money and stick me with this and not get any helo. I have lost money on other living social products as they are not as popular as [redacted] but I did want someone to understand the situation with this one and they are refusing a refund. I will take it as a losy but need others to know about living socialDesired Settlement: I am seeking a refund or a replacement item at this cost

Business

Response:

On July 23, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on August 2, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because her voucher has expired, however **. [redacted] has not been able to contact the [redacted] to utilize this deal.

Review: Living social deal purchased for the [redacted] deal but prices are marked up when using the purchased deal. Contacted Living Social via email to provide feedback for listing unethical business practice but refund request got declined and the company stated this situation is outside of refund policy. This company has no ownership of customer experience regarding the merchants they r representing. The product description does not mention pricing will be marked up to provide discounts from the deal or the store associate will be provided bad attitude due to the presentation of the deal. I come to a conclusion that Purchasing the deal from Living Social is worse than purchasing the goods and services from any merchants directly. All merchants in the State of California honor a full refund or exchange policy but this company does not even provide refund as a credit to apply towards future purchase. I am not able to claim the refund from the [redacted] and Living social. Now, the deal is even expired and I will have to pay even more to be able to use the value I paid for.

Overall, I would never do business with Living Social and ensure no one will be a victim of it again.Desired Settlement: Refund the goods and services that living social provided and take ownership of customer's situation when issue arise between the merchant they represented and the customer.

Business

Response:

On August 1, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on August 2, 2013. **. [redacted] sent a

complaint via the Revdex.com regarding a purchase made for [redacted]

in

the amount of $25.00 on March 28, 2013.

LivingSocial apologizes for the experience that **. [redacted] has

experienced pertaining to the redemption for the voucher purchased toward [redacted].

Per LivingSocial’s refund policy (www.livingsocial.com/terms), a

refund will be issued within seven days of purchase or if the merchant has gone

out of business. The promotional value of the voucher expired on July 30, 2013,

and is now valid for the paid value of $30.00 towards regularly priced items at

the merchant. We have confirmed with the merchant that there is no

misrepresentation of services provided and that they are not up-charging

members. Please note that this voucher is not able to be used in conjunction

with other promotions which may have added to the confusion. We encourage **.

[redacted] to contact the merchant directly for redemption of the paid value.

We hope that this resolves **. [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I have contacted living social customer service prior to Revdex.com and they provide same generic response. This company has no ownership of customer experience and products that this company promoted. I have to share my experience with people through any media channel to ensure their understanding of this middle man company and do not expect the quality of the goods and services provided.

Regards,

Business

Response:

On August 1, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the rejection of our August 2, 2013 response on August 8, 2013. **. [redacted] rejected LivingSocial’s response via the Revdex.com because **. [redacted] believes that the response given was generic and was unhappy with the resolution given.