LivingSocial, Inc

Review: I purchased a cleaning service through the livingsocial website, and upon calling the phone number to "redeem" my voucher, the phone number instructs me to contact them by email. After being told " we will honor the voucher, no problem", I continued to wait. After going through for several weeks, and then being told that they would honor the voucher past the due date, I began weary of the entire voucher. After contacting livingsocial, I was told "sorry it didn't work out" and was told that I was past their refund policy. I have continued to attempt to receive the cleaning, with the same result, and all of my attempts to resolve this with livingsocial has gone nowhere. This is my first experience with that site, and I feel that it is more then likely a scam.Desired Settlement: Refund of the money I spent for the cleaning, and protect other consumers from this type of scam, if that's what this is.

Business

Response:

On May 7, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 7, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because he would like a refund for a cleaning service voucher.

Review: I bouht a voucher for $29 from living social they did slick advertising for [redacted] for a $29 memory foam pillow in summer 2014- I predpaid and redeemd vouchert niv 5 2014 with [redacted] who collected money from living social and was charged $3.99 from [redacted] for credit card charge receipt nuber [redacted]- several weeks passed and by end of nov I contacted [redacted] via email several times re where was my pillow- they wrote twice saying they were havin technical difficulty- I asked for clarfication and ot none- I wrote 10 times- there is no phone number and no street address- I contact ed or tried contacting living scoial who charged my credit card months ao for the pillow- I spoke with katarina- last week after days of never reaching them bein on hold for all last week forever- today I called aain and she replied via email that her merchant team contacted en bedroom - who cant cancel my order as it is in process- proces o fwhat? of scamming? I told them two weeks ao I no loner want this as something is very wrong to take this lon to ship a pillow- they also took $3.99 throuh [redacted] for shipping= it has been seven weeks and no pillow- I clerary stated I want a refund in full back to my credit card livin ssocial is a scam and so is [redacted] and this is unauthoried charge - and I no loner want anythin but a full refundDesired Settlement: I dont want anything from en bedroom and think they are a scam- living social must pay back top my credit card immediately in full and I am not paying for shipin im contactin [redacted] and refusing any elivery but doubt therer will be one anyway

Business

Response:

On December 8, 2014, the Revdex.com received a

complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on December 10, 2014. [redacted] sent a

complaint via the Revdex.com regarding LivingSocial because she

ordered a voucher for a bamboo memory foam pillow from [redacted] and hasn’t

received her order from the merchant.

LivingSocial apologizes for any frustration related to this

matter. [redacted] contacted LivingSocial on December 9, 2014 and was fully

refunded for her voucher purchase. She will receive a refund of $23.20 back to

her credit card ending in [redacted]’s card issuer controls the time it

takes her to receive her refund. If she’s wondering when it will settle,

they'll have the best information. She was also issued a courtesy credit of 25

Deal Bucks to her LivingSocial account. Deal

Bucks are a dollar-for-dollar form of LivingSocial currency. Unless

specifically restricted by the Fine Print of a deal, they will automatically be

applied to a purchase. This type of credit expires in one year. If [redacted]

has any questions in regards to additional charges not related to her

LivingSocial purchase, she should reach out to her financial institution.

We hope that this resolves [redacted]'s issue.

Best Regards,

Sarah

Review: My daughter bought two vouchers from living social for my husband and I to do a kayak tour with a company called [redacted]. The voucher was supposed to be good seven days a week, including weekends. On July 18 I called [redacted] to arrange kayaking for any weekend day between now and August 31 (when the voucher expires). The company told me it would not honor the vouchers on a weekend. I called living social seeking a refund of the $66 my daughter paid for the vouchers. They would not give a refund, despite the voucher not being reasonably available for use. They told me that buying the voucher did not entitle me to a kayak tour--that it was "subject to availability." nowhere does the voucher say that.Desired Settlement: I would like the $66 to be refunded to my daughter's credit card

Business

Response:

On July 18, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on July 24, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she would like a refund for a voucher she was gifted for [redacted].

Review: On March 14, 2014 I purchased 4 ticket packages to [redacted] vs [redacted] at [redacted] field. The total cost for these 4 tickets including a promotional code which gave a 15% discount was $534. The terms included VIP parking, a t-shirt for each attendee, and a game day ticket in a specified stand-up section. The tickets were to be sent via 2 day [redacted] prior to the game. The voucher states "Ticket packages will be sent via 2-day [redacted] (not via e-ticket) to the address provided at point of sale."

In the interim, I have gotten military orders such that I am unable to attend the event and wished to make alternate arrangements with the tickets, however I not only don't have them, but both FexEx field (the contact number provided) and Living Social have not responded to me at all. The game is less than 36 hours away, and with a 6 month lead time from the purchase, I find this unacceptable. Calling [redacted] field has yielded nothing except keeping me on hold on the phone for over an hour the past 3 days I have tried during business hours.Desired Settlement: I would like a refund. If I had had the tickets earlier it would've been possible to give them to someone else, but as I don't have them 36h before the event I am unable to get them and find other people who could use them.

Business

Response:

On October 30, 2014, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number 10289204. LivingSocial received the complaint on October 31, 2014. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she purchased four ticket packages to [redacted] vs. [redacted] for November 1, 2014. As of October 30, 2014, [redacted] had not received her tickets. She also claims that she has received military orders and isn’t able to attend the event, so she was planning on making other arrangements for these tickets. [redacted] is requesting a full refund for these tickets. LivingSocial sincerely apologizes that [redacted] didn’t receive her tickets in a timely manner. The first request we received from [redacted] regarding this situation as on October 30, 2014 via email, which can take up to 72 hours for a response. We also want to apologize for any delay in a resolution for [redacted]. Prior to processing her refund, we had to verify that these tickets weren’t used to attend the event. On November 9, 2014, LivingSocial processed a full refund to the method of payment used to complete this purchase. We hope that this resolves [redacted]'s issue. Best Regards, Sarah

Review: I purchased 2 1-hour private riding lessons from Living Social.com on 7/16/2012. We immediately made contact with the service provider ([redacted]) as instructed by Living Social, and booked both lessons on 7/20/12 at 9:30 and at 10:30. Shortly thereafter, [redacted] cancelled the first lesson and offered to give both lessons at 10:30. This offer was declined as we'd paid for 2 private lessons not semi-private lessons.

Although the instruction itself was satisfactory, the lesson itself was cut short because, apparently, the lesson horse was actually being leased to someone and she wanted to ride the horse. Furthermore, too much time was being spent on teaching my daughter proper grooming techniques. Most of this was not necessary as we'd had horses all of my daughter's life until our last one had a stroke in March of 2009.

At this point, we tried to book the lesson for my younger daughter and was told that she didn't have any availability. Once school started, we were only available on weekends (California schools don't consider riding lessons a valid excuse for missing school), but the vendor wasn't. When we were able to find available dates, those were cancelled due to rain or arena conditions. This scenario was repeated over and over again for months. Finally in January 2013, I tried again to book a lesson before the coupon expired, but, apparently, the arenas were not in good condition from the rain. Shortly thereafter, the coupon expired.

I have numerous emails detailing the cancellations and my attempt to book lessons during the six month period beginning in July 2012 and ending in January 2013. Each and every time, I had to chase the vendor down as she never got back to me as promised subsequent to each cancellation.

As of this date, the service provider ([redacted]) marked [redacted]'s coupon as redeemed. Living Social refuses to issue a refund, and, apparently, [redacted] and Living Social will only provide the value of the coupon now (basically a deposit on a 1 hour private lesson which is no $80+).

I have done everything possible to redeem my coupons in a timely manner, but the vendor made redemption an impossible task. It's not reasonable to punish me (and my daughter) for Living Social's and [redacted]'s inability to provide the services contracted. At this point, the only acceptable solution is for a refund to be provided immediately.Desired Settlement: I'm too tired to keep chasing this vendor down in order to obtain another 1-hour private lesson for my younger daughter. It's irrelevant how excellent of a trainer [redacted]) is if we can't get a lesson booked. I'm sorry she sold too many lessons (apparently 183 1-hour private lessons were sold during the July 2012 promotion. I have no idea how many were sold in previous or subsequent promotions.), but that's not my problem. I understand that the arena is left unusable after a rain, but, again, not my problem. Lastly, I'm sorry that [redacted] partially leases her lesson horses to third parties which greatly limits their availablilty to satisfy the lessons pre-sold, but, as previously stated, not my problem. [redacted] and Living Social were unable to satisfy their end of the contract due to lack of availability of the trainer, the lesson horses and the arena, and are now attempting to change the terms and the value of the consideration that we're to receive; that's not acceptable. I wish for a refund for the one lesson that [redacted] was unable to provide.

Business

Response:

On July 10, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on July 20, 2013. **. [redacted] sent a

complaint via the Revdex.com regarding a purchase made for [redacted] in the amount of $37.00 made on July 16, 2013.

LivingSocial apologizes for the experience that **. [redacted] has

experienced pertaining to the redemption of her voucher for [redacted].

Per LivingSocial’s refund policy (www.livingsocial.com/terms) a

refund will be issued with seven days of purchase or if the merchant has gone out

of business. The fine print of the voucher states that the voucher is subject

to merchant availability and reservations are required. We have confirmed that

the merchant is open and willing to honor the paid value of the voucher that

expired over six months ago on January 16, 2013. We encourage **. [redacted] to

contact the merchant directly for redemption purposes.

We hope that this resolves **. [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: Bought a tour package nearly a month ago from their advertisements for [redacted]. The company cannot be reached to schedule time for the tour to be taken. Scheduling online will not work as it always says I can not schedule at that time. Have attempted to call, email and contact via Facebook, company will not respond. Contacted Living Social for a refund and they have notified me they will not honor a refund because it doesn't fall within parameters of their policy. They are selling these "tours" knowing they cannot be scheduled.Desired Settlement: Refund

Business

Response:

On July 6, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on July 10, 2013. **. [redacted] sent a

complaint via the Revdex.com regarding a purchase made for [redacted] in the amount of $35.00.

LivingSocial apologizes for the experience that **. [redacted] has experienced with [redacted] in regards to redemption. Per LivingSocial’s refund policy (www.livingsocial.com/terms) a

refund will only be processed within seven days or purchase or if the merchant

has gone out of business. In this instance, the merchant is still open and is honoring

vouchers. We encourage **. [redacted] to contact the merchant directly at ###-###-####

or [redacted]/ to redeem her voucher.

We hope that this resolves **. [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Unsure who "**. [redacted]" referenced in letter would be, and I find Living Socials inability to address customer correctly appalling and presents evidence that reasonable care from Living Social has been maintained. Furthermore, [redacted] is not able to honor this voucher. Hence the reason for the complaint. Living Social has continued to sell these vouchers even though this has been brought to their attention numerous times. I demand a full refund and sales of these vouchers to be halted.

Regards,

Business

Response:

On July 10, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the rejection of our July 12, 2013 response on July 15, 2013. **. [redacted] rejected LivingSocial’s response via the Revdex.com because **. [redacted] still has not been able to contact this merchant and therefor the voucher has not yet been redeemed.

Review: Living social advertised moving services from [redacted].They promised to provide services within 50 miles of long islandbut then refused to provide service to the bronx.this was not detailed in the fine print.Living social has charged my account and refuses to refund money back to my debit card.Desired Settlement: I would like the 89.99 + tax that I pad to be returned to me on my debit card or in check form.

Business

Response:

On April 27, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted] LivingSocial received the complaint on April 29, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because her refund request for a deal with [redacted] was denied.

Review: I purchased a Living Social Deal for a massage for [redacted] Massage on 02/19/2013. I contacted the business shortly after to attempt scheduling a massage for a Saturday and was told that nothing was available for at least two weeks. I then asked for a Sunday time and was told that nothing was available until March 3rd. Please note Living Socials refund window is only one week from date of purchase. This window is impossible to work with. I then asked for the Sunday 03/03/13 slot and the business did not confirm it. I contacted the merchant on March 2nd and left a voice mail only to have the voice mail direct me to another number to leave another voice mail. I left a message to have the merchant confirm my massage appointment, but heard nothing. I contacted Living Social and they would not provide a refund, exchange or credit. They directed me back to the Merchant and told me the merchant was busy, and that If I contacted them I could reschedule. If you look at the Yelp Reviews for this merchant, I am not the only one that has had trouble with this business. I have stopped doing business with Living Social as they do not stand with their customers with service issues, but refer back to a policy, that's ridiculous. I have paid $40.00 for this service I have not received. I am not chasing down the merchant to do business with them. Voucher #[redacted]Desired Settlement: Please refund the $40 that was charged to me. I have already removed Living Social off of my Iphone Applications and email distribution as I do not wish to do business with them ever again.

Business

Response:

On March 9, 2013, the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on

March 10, 2013. [redacted] sent a complaint via the Revdex.com

regarding LivingSocial because he purchased a voucher for a 50-minute

therapeutic massage from [redacted] Massage on February 20, 2013 for $40.

He is requesting a refund because he has had trouble contacting the merchant

and scheduling an appointment.

LivingSocial

apologizes for [redacted]s’ experience. His voucher does not expire until May

21, 2013, and generally within the first few weeks to a month or the deal running,

the merchant is busier than usual due to a high amount of voucher holders

attempting to schedule right away. He has over two months to schedule an

appointment, so we encourage him to continue to contact the merchant. He may

call [redacted] or email [redacted]

Per LivingSocial’s terms (livingsocial.com/terms), a refund may only be issued

within seven days of purchase or if the merchant has gone out of business. We

are unable to refund [redacted]s’ purchase, as his request is outside of the

refund policy.

We hope that this

resolves [redacted]s' issue.

Best regards,

Review: I purchase a voucher from living social for 2 art classes at a local art studio. I wasn't able to use the service and requested a CREDIT NOT A REFUND(repayment). I wasn't able to use the voucher because the art studio is not opened on weekends and I am not able to go during the week because my driving commute is too far and he doesn't open during evening hours. I had talked to the owner several times to see what he could do about the hours and he said he would see ; but unfortunately he is not opened on weekends or weekday evenings (after 7pm) so I can't go. Living social denied the credit because they claimed it was a REFUND. It is not specified in their REFUND POLICY that what they mean refund is not necessarily CASH but also A CREDIT. Their refund policy is not clear.Desired Settlement: I originally and still request a credit or the ability to use that credit for use of another voucher (service). I am not requesting a full refund(cash) just the ability to used it for something I can use.

Business

Response:

On June 8, 2013, the Revdex.com received a complaint about LivingSocial from [redacted] , Revdex.com Case Number [redacted]. LivingSocial received the complaint on June 15, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because the availability of the merchant did not coincide with **. [redacted]’s schedule.

Review: I have been trying to unsubscribe to their list serve and cannot seem to do so. I've tried repeatedly without success. I've even called their customer service number but it has been disabled due to a hacking incident that has just occurred. The names, email addresses, birthdates (where available) and encrypted passwords have been compromised for this company so the message at their customer service number states they've disabled the service until the problem is resolved. So there doesn't appear to be a way to unsubscribe from this company's list serve. I have never purchased anything through them and don't ever intend to do so. I find it incredible that it's been impossible to figure out how to unsubscribe (their link to click to unsubscribe leads to a page that requires you to log in!) I've unsubscribed to other sites before and have never before had a problem like this.Desired Settlement: Termination of subscription to list serve. Warning to others about the lack of service from this company.

Business

Response:

On April 27, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April 29, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she would like to unsubscribe and deactivate her account.

Review: I purchased two living social deals for $42 each. The company is unable to accept the vouchers so I requested a refund or a living social credit. The customer service representative told me that I could "make someone's day" and give away my voucher. I, unfortunately, am not in a position to give away $82 as I am a new mom.

I asked for a phone number to speak to someone about my issue and I was told that their "phone system has been temporarily disabled". I find it odd that a company would have no ability to make a phone call.

I continued to try to have my matter resolved through email but the customer service just kept sending me the same response. I am very unhappy with their service. (Desired Settlement: At this point, I would like a refund.

Business

Response:

On May 7, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 7, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she would like a refund for two purchases made for [redacted].

Review: [redacted] was contracted for services via LivingSocial, Inc.

Additional services were contracted between myself & [redacted] at [redacted] via phone.

LivingSocial, Inc. debited our checking account for the correct amount but [redacted] debited TWICE for services performed ONCE!Desired Settlement: $54.44

Business

Response:

On June

29, 2014, the Revdex.com received a complaint about LivingSocial

from [redacted] , Revdex.com Case Number [redacted]. LivingSocial received

the complaint on July 3, 2014. **. [redacted] sent a complaint via the RevDex.com regarding LivingSocial because of a deal for [redacted]

being advertised by LivingSocial. **. [redacted] contracted services with [redacted] from

[redacted] and was charged twice by [redacted].

We have reviewed **.

[redacted]’s request and apologize for any inconvenience she has experienced. We have

investigated this claim and could not locate an account or purchase for **.

[redacted]. This purchase may have been made through Amazon Local as we run similar deals.

As the charge to **. [redacted]’s checking account was made by [redacted], this is

a matter that **. [redacted] would need to speak to [redacted] directly. If **.

[redacted] is able to provide any further information to locate the purchase or an account

for **. [redacted], we will provide further assistance.

Review: Hi

I had purchased the boat reservation for boating from living social and when I go to book the reservation on the site there is only thrusday is shwoing avaialble , even for next 3 months , and I have been trying to contact living socials and merchant , mercahnt is not picking up the phone even I am leaving messages and in living social representatives are not giving me refund or providing me the reservation also and behaving in very bad manner , please help us.Desired Settlement: To give me appropriate reservation or refund

Business

Response:

On June 4, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on June 15, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because the merchant has limited availability for this deal on the merchant website.

Review: LivingSocial sought my business out to advertise with them, I had 2 promotions with them...I had to cancel the second promotion due to false information from their account manager that led me to sign the contract...They refuse to give me fund from my first and completely seperate deal due to the possibility of refunds, they stated that they are holding my funds for 5 years although all vouchers have been honored on my end and the money is considered mine, otherwise I have provided free services for over 30 people.

Business

Response:

On April 11, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April

14, 2013. [redacted] sent a complaint via the Revdex.com

regarding LivingSocial because she ran multiple promotions with LivingSocial

but decided to cancel them. She is requesting the funds from her first

promotion.

Per the contract that

[redacted] signed, the first 80% of the payment is processed

10 business/calendar days after the promotion closes. The remaining 20% will be

sent 10 calendar/business days after the voucher's expiration date. Any refunds

are subject to come out of both your initial and final payment. [redacted]’s promotion ended on April

10, 2013, meaning payment will be sent on April 24, 2013, minus any refunds.

We hope that this

resolves [redacted]'s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

The response is one of the responses told to me by LivingSocial along with many other versions. My first promotion had nothing to do with my cancelled promotion due to their negligence and my 20% still has not been provided as of the date that they stipulated of April 24, 2013...I still have not received funds although all of my obligations to the FIRST run has been honored by my comapny.

Regards,

Business

Response:

On April 11, 2013, the RevDex.com received a complaint about LivingSocial from [redacted], Revdex.com

Case Number [redacted]. LivingSocial received the rejection of our April 15, 2013

response on April 26, 2013. [redacted] rejected LivingSocial’s response via the

Revdex.com because she states she did not receive payment for the

promotion she ran with LivingSocial.

We apologize for the confusion that has occurred. Upon further investigation,

we see that payment was withheld of the 20% payment that normally is sent 10

business days after the voucher’s expiration date. This occurred because [redacted] breached contract with LivingSocial. Her contract specifies dates of

payment, but [redacted] wanted her second payment expedited. Upon realization

that this was not a possibility, [redacted] contacted LivingSocial requesting

to cancel the second promotion that had just gone live on the website, and she requested

to cancel the first promotion because payment could not be expedited. The 20%

payment was withheld because of this breach of contract. LivingSocial was not

provided with an updated list of redeemed vouchers, therefore, there was a need

to issue refunds for unredeemed vouchers. If [redacted] wishes to receive

further details, we request that she contact our Merchant Services department.

We hope that this resolves [redacted]’s issue.

Best regards,

Review: In my opinion, Living Social is practicing deceptive advertising. I purchased a cleaning service but was not able to schedule a time with the company within a reasonable amount of time. I asked for a refund from Living Social and was given Deal Bucks toward another Living Social service. When I attempted to schedule another cleaning service, I was told by the company that I was out of range of service, even though I had entered in my zip code within Living Social to ensure my address was in range. I contacted Living Social to request a refund to my credit card so that I could book a cleaning service elsewhere and was told that I could only be given Deal Bucks. I am unable to find a cleaning service on Living Social and will be forced to purchase a service that I don't want or need. I feel as though this is a bate and switch scheme.

Business

Response:

On June 13, 2014, the Revdex.com

received a complaint about LivingSocial from [redacted]; Revdex.com Case Number [redacted].

LivingSocial received the complaint on June 14, 2015. **. [redacted] sent a

complaint via the Revdex.com regarding LivingSocial because she

purchased a voucher for MCM Cleaning Service for $99 on February 23, 2014, but was not able to schedule an appointment with them, within a

reasonable amount of time. **. [redacted]

then requested a refund on June 10, 2014, and was issued a refund in 99

LivingSocial Deal Bucks to use towards another service. **. [redacted] then

purchased a voucher for [redacted] on June 12, 2014, using 58 of the Deal Bucks that

were on her account. **. [redacted] was then unable to schedule with this merchant

because they did not service her area even though she had checked on

LivingSocial’s website and was told that her zip code was serviceable. **.

[redacted] has now requested a full refund for $99 to her credit card due to the

fact that she cannot find a reliable cleaning service on the website and does

not want to use the Deal Bucks towards anything else.

LivingSocial recognizes the experience that

**. [redacted] has had, and as a courtesy we have issued a refund in the amount of

$99 to her credit card ending in [redacted] for the inconvenience.

We hope that this resolves **. [redacted]'s issue.

Best Regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased an auto-detail deal from [redacted] off Living Social for $59 that expired June 27, 2013. [redacted] was not able to schedule before that date but acknowledged that it would still honor the voucher. The appointment was scheduled for June 28, 2013 but canceled by [redacted] that morning. I was told that I would receive a call later that day for a rescheduling. However, it is now August 27, 2013 and I have yet to receive a call to reschedule, despite leaving numerous voicemails and an email to [redacted].

I informed Living Social of my problem, and it contacted [redacted], who told Living Social that it would get to me eventually. Living Social then refused to refund my money because the voucher was supposedly expired, even though [redacted] told Living Social and myself that it is still honoring the voucher (which makes it not expired in reality). Despite several emails with Living Social (I can forward them to you upon request), it still refuses to put any pressure on [redacted] or to refund my voucher. As the original appointment was not scheduled until after the voucher was expired and [redacted] is refusing to reschedule my appointment, it seems that Living Social is helping [redacted] get away with fraud by refusing to reprimand [redacted] or issue any refunds.Desired Settlement: I have requested a refund of my voucher several times to no avail. I even offered to accept a Living Social credit of $59, but that was also refused. I just want my money back, and for Living Social to stop assisting [redacted] in its fraudulent practices.

Business

Response:

On August 27, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number 9684267. LivingSocial received the complaint on September 5, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because he has not been able to contact [redacted]: to redeem the voucher that he purchased. **. [redacted] would like a credit card refund or LivingSocial credit for the amount of the un-redeemed voucher.

Review: I bought this deal [redacted]

I paid $200, I got a voucher which includes a $200 off coupon and a gift card for rest balance, however $200 off coupon not working, I contacted livingsocial, they kicked me to [redacted], I talked to [redacted], they can not solve the issue, I contacted livingsocial again, they has no response.

I shop more than $10000 online each year, never meet such [redacted] company.Desired Settlement: I need to use my voucher to purchase the product as adverted.

Business

Response:

On February 21, 2014,

the Revdex.com received a complaint about LivingSocial from [redacted],

Revdex.com Case Number [redacted]. LivingSocial received the complaint on March 7, 2014. [redacted] sent a complaint via the Revdex.com regarding LivingSocial

because he purchased a deal to [redacted] for an all in one printer, but the

coupon code isn't working.

Review: I have ordered several 'deals' through Living Social's Website. The last 2 deals I have purchased have both been falsely represented. The first deal was a Valentine's Day Dinner and Sunset Cruise for $189. It rained on Valentine's Day and the cruise was cancelled. Nothing was put in place of the cruise. The music was horrible. The champagne was extremely poor quality. The dinner was held in an undecorated barn. We stayed there for 2 hours and only received soup, a salad containing 2 leaves of lettuce and a steak that was raw (not rare, way undercooked and not edible). The service was horrible, and BEYOND slow. The staff was unhelpful and unapologetic. They had banquet tables set up with 2 people at each table fit for 8-10 people. No 'mood' lighting. This was falsely represented.

Secondly, I purchased a deal for a 'flower arranging class and 2 glasses of wine' for myself and 3 of my friends. The company's website says that classes are offered Wednesdays from 6-7. I planned an outing with friends to go and called the day before the class was scheduled. I was told that 'he wasn't sure if the class was going to be held' and he 'would call me back'. I called the shop 2-3 times after that because I had not heard an update, but received a voicemail (no answer at all). 5 hours before the class was scheduled to start, I called the shop again using a different phone line and he picked right up. He said that the class was cancelled and didn't know when another would be offered and would 'call back'. This company is '[redacted]'.

It is my belief that Living Social is allowing companies to put up deals with no screening and when the companies do not honor the deals, Living Social does not offer any kind of compensation. I placed numerous phone calls and emails for my Valentine's Day 'Deal' (Ripoff) and was told that there was nothing they (Living Social) could doDesired Settlement: I would like a full refund for these purchased deals totaling $289.

Business

Response:

On March 28, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted] LivingSocial received the complaint on March

28, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she is requesting a refund for two vouchers purchased.

For privacy and

security reasons, LivingSocial can only comment and action on an account if we

are communicating with the actual account holder. The email address that [redacted] provided corresponds to an account in the name of a [redacted], and the purchases she is

referencing are on a different account in the name of a [redacted] We will need

to speak with the account holder in order to investigate or action on any

account. We’re sorry for any difficulty that may cause, but it is to protect

the privacy of our customers.

We hope that this

resolves [redacted]'s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

The purchases were made through a different email address of mine. The email address the complaint was filed through is my daughter's email due to the fact that her email is monitored more frequently from her phone and I would not miss the reply. Your refusal to discuss my issue with my deal is not acceptable and I request that a resolution be granted as soon as possible. Upon cancellation of my account, I changed the name to '[redacted]' in an effort to further distance myself from your company which I sincerely feel has ripped me off. I will be happy to confirm the email address of [redacted] is indeed mine if you are sincerely concerned about my privacy. Please let me know by what means you would like me to confirm the address.

Regards,

Review: I purchased a coupon from this site. 49 dollars for [redacted]'s [redacted]. I purchased the item in July and called to make an appointment for August. She was booked until the middle of september. We made an appointment, and [redacted] never showed up. A few weeks later we tried to call and the number was disconnected. We tried again and again, then looked up her website which was also taken down. We tried up until a few days before our coupon expired, we also tried various ways of searching for a different number for her. (google and local phone book) When I contacted living social to get my money back since they obviously went out of business, they will not give me my money back. They did give me a different number to contact her, which was not listed anywhere and was never given to me. So I am not sure how I was supposed to know how to contact her. But they gave it to me after it has expired so I will not get what I paid for. I have since seen other complaints about this service and it looks as if she does not keep appointments and marks the purchased voucher as redeemed so we can not use it. (She also marked my voucher as redeemed). Very shady practice.Desired Settlement: 49 dollars returned to my credit card since services have not been rendered.

Business

Response:

On November 18, 2013,

the Revdex.com received a complaint about [redacted] from [redacted], Revdex.com Case Number [redacted] received the complaint on November

18, 2013. **. [redacted] sent a complaint via the Revdex.com regarding

[redacted] because she is requesting a refund for a voucher she purchased

because the merchant no showed for the appointment, and hasn’t been able to contact

them

[redacted] apologizes

for the experience **. [redacted] had with this deal. Our system show’s **. [redacted]’s

was issued a full credit card refund for the inconvenience. The refund was

processed to the credit card originally used for this purchase

We hope that this

resolves **. [redacted]’s issue.

Best regards,

[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: LivingSocial put an offer from [redacted] On February 25 I ordered and paid for everything - the product and shipping.

It's been one month since then. I never got the promised confirmation e-mail with the details specifying when the item will be shipped.

I never got the item, for which I paid in full. The [redacted] did not reply to my inquiries and LivingSocial did not do anything to help in the resolution of the problem.

I called and sent several e-mails to LivingSocial and to the [redacted].

On the call with LivingSocial they said they would assist and get back to me. They never assisted.

When I sent another e-mail asking for the update they recommended to contact the seller when they already knew that the seller did not reply to my inquiries.

I am stuck - I paid for the product and for the shipping and did not get what I paid for.

I don't have any way to get this issue resolved. This is NOT a good business practice to attract people to the bad company and products.

LivingSocial should be responsible for their advertisement and should assist in cases like mine.Desired Settlement: LivingSocial must help and must follow up with the seller to make sure I get the appropriate updates, the delivery date, and the purchased item without further delays.

Business

Response:

On March 25, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted] LivingSocial received the complaint on

March 28, 2013. [redacted] sent a complaint via the Revdex.com

regarding LivingSocial because she purchased a voucher for an iPad camera

connection kit from [redacted] on February 25, 2013 for $9. She is

requesting the item, as she has not received it yet.

LivingSocial

apologizes for [redacted]’s experience. As the purchase was redeemed on the

merchant’s website, LivingSocial does not have access to another company’s

internal records. We have given [redacted] several different email contacts

to inquire with the merchant about the status of her order. It was a

particularly popular deal, so the merchant may be taking longer than expected

to ship this order. Due to her frustration, we have added 10 Deal Bucks to [redacted]’s LivingSocial account as a credit toward a future purchase.

We hope that this

resolves [redacted]'s issue.

Best regards,

Consumer

Response:

I have reviewed the response made by LivingSocial in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

However, I think LivingSocial should not brush people off as they did with me. First they did not reply as they promised,