LivingSocial, Inc

Review: I bought a voucher for "$40 to Spend at [redacted]" in DC from Living Social for $20. When I had lunch on yesterday and spent only $22, [redacted]'s said that I could not come back to spend the remainder. They said the voucher applies only to one meal, despite the voucher I presented clearly stating "$40 to Spend at [redacted]." They said the false advertising/wording of the voucher was Living Social's fault, not theirs. Living Social said to go back to [redacted]s to resolve the matter, which would be redundant.Desired Settlement: I want the balance of the voucher I paid for or a partial refund.

Business

Response:

On February 25, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted] Revdex.com Case Number [redacted]. LivingSocial received the complaint on March

5, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because he purchased a voucher for $40 to spend at [redacted] on November 17, 2012 for $20. He ate at the location and spent

$22 and wanted to use the voucher another time but the merchant would not allow

it, and he is requesting a partial refund or to be able to use the balance of

the voucher.

Per LivingSocial’s

terms (livingsocial.com/terms), a refund may only be issued for an unredeemed

voucher within seven days of purchase or if the merchant has gone out of

business. [redacted]’s request is outside of the refund policy. The voucher has

been redeemed, and it specifies, “Entire value must be used in a single visit.”

It is the consumer’s responsibility to purchase enough to fully use the $40

promotional value of the voucher, as it specifies it must be used in one visit.

LivingSocial is unable to refund [redacted]’s redeemed voucher.

We hope that this

resolves [redacted]'s issue.

Best regards,

Review: I bought a housekeeping service through LivingSocial and have not been able to get the company, [redacted], to show up for the scheduled appointments, answer phone calls or deliver the service promised in any way. When I contact LivingSocial for help and tell them of the total unresponsiveness, I receive no assistance except being told to contact [redacted] directly. THis has been going on since May 8,2013 and it is now over a month later.

I have family guests coming in and scheduled the latest appointment for June 13, 2013 to have the house clean when they arrive, but no one showed up and I never received a call or email explaining anything. Now the house is dirty and I don't have time to clean it as I am very busy.Desired Settlement: All I want is my money back. I have been dealing with this for over a month and it has been extremely time-consuming, stressful and frustrating.

Business

Response:

On June 14, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on June 15, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she purchased a voucher on April 25, 2013 for $59 and the merchant did not show up for the scheduled appointment.

Review: I have several complaints but I will highlight two. The first of which is a deal that livingsocial sold that involved driving a luxurious vehicle around a track. My boyfriend and I purchased two deals ($149 a piece) and then immediately tried to schedule it but as it turned out, the event was already sold out or had one opening a day hence my boyfriend and I could not participate together. I contacted livingsocial as to how we could remedy the situation and I was informed that I could fly to a different state to redeem my deal voucher. Given the fact that livingsocial is a discount retailer, I asked them to explain how exactly it would be a discount if I had to then pay for travel and accomodations. Obviously, they couldn't. They refused to refund me even though I did absolutely nothing wrong. After complaining multiple times and threatening to contact the local news station, they gave me "livingsocial bucks" for $149 so I was still without the other $149. What this all comes down to is an issue of supply and demand and a rather simple one at that. Sell the amount of deals or vouchers based upon the number of available appointments and no more. The demand for the deal was far greater than the supply and yet, livingsocial refused to take any responsibility. They appear to do very little research as to how their vendors are going to fulfill the orders and also don't seem to care. I then used my "livingsocial bucks" on a cheesemaking class for my boyfriend and I for $35 a person. The description of the event was unbelievably misleading and borderline fraud. I informed them again about the misleading nature of the event and surprise surprise, they refused to do anything. Customer service is clearly not a concern for them and I am fed up. I have wasted far too much money in this recession on their sketchy business model and I would really like some course of action to follow. Livingsocial needs to stand by their customers and instead, they are screwing them over.Desired Settlement: I would like to be refunded for the luxury driving event ($149) as well as for the cheesemaking class ($70) and NOT in livingsocial bucks. I do not want to do business with their company ever again. I will gladly go to the local news station in an effort to inform my community about their business model and hopefully, a community boycott.

Business

Response:

Review: We bought a voucher from living social and we redeemed the voucher before deadline (june 20th), but the resort was overbooked. We are not complaining about the nature of the resort, but the neither the resort or living social will issue a refund. This means I paid them, redeemed the coupon in the correct time frame, service was not delivered and I was not refunded.

The fault is on LS because they didn't check with the resort on spots, purchases are not limited, and they claimed it was my fault that I took too long to book (a month early!!).

I also brought up that should the voucher be expired, though it's not even expired now, they are bound by law to at least issue a credit. When I brought this up, their social media rep stopped replying.

https://www.livingsocial.com/terms

"The Merchant is obligated to honour the Voucher in compliance with law. If the Merchant refuses to honour the Voucher before the relevant expiration date, then LivingSocial will refund the paid portion of your Voucher in the form of a credit for future Deals (what we currently call “deal bucks”)."

However, at this point, I really would like a refund for the service/and or product I did not get due to their poor planning. If you go to their facebook page, I am not the only one they withheld refund from, even though a service or product was not delivered.Desired Settlement: The desired outcome is that you start refunding your customers if you or your business partner are unable to deliver the product or service. It isn't right that we, the consumers, get nothing if the product is sold out, appointments over booked, resorts unavailable, etc. Especially when we redeemed the item according to the deadline you set. YOU should have checked with your partner if they have stock or time available. By not checking, you are basically earning money on circumstances created by you.

Business

Response:

On June 11, 2013, the Revdex.com received a complaint about LivingSocial from [redacted] , Revdex.com Case Number [redacted]. LivingSocial received the complaint on June 15, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because the merchant had limited availability for the use of this voucher.

Review: In late November or Early December 2012, I purchased a fly fishing trip voucher from Living Social as a Christmas present. I made the appointment with the merchant for a trip prior to the expiration date. The week of the trip, the merchant called me and noted they would not be able to honor the voucher for the time we booked and asked us to re-book after the expiration date. They informed us we would have additional charges, almost double the original amount paid, because we did not complete the trip prior to the expiration date regardless of the merchant making the cancellation. I explained my concerns, and they contacted Living Social along with myself requesting a refund. Living Social stated they were giving a refund, but never processed it to my credit card. They provided store credit in lieu of a refund. I attempted multiple times to utilize the store credit, but merchants never returned my calls and I ultimately had those refunded. On June 25, 2013, I attempted to utilize yet another voucher. The merchant called me after 2100 hours the night before the scheduled service to confirm the appointment at approximately 1000 hours the next morning. The merchant did not show up to our house until 1200 hours, three hours late, and told us through many phone calls during that time that he was "almost there." When he finally arrived, he seemed "out of it" apparently high on methamphetamine, short tempered, and with very poor personal hygiene. The merchant began telling us he would not honor parts of our voucher. I presented him with a printed voucher clearly stating what services I purchased, when he began to raise his voice at me. I politely asked him not to speak to me in that manner, then he began screaming, cursing, and using violent body movements towards me. My husband intervened and told him to leave, where he continued to make derogatory remarks towards me about my race, gender, and physical attributes. My husband and I conducted an Internet search on the merchant, finding public criminal records related to narcotics use, distribution of narcotics, and assault. I contacted Living Social immediately, notifying them of this disturbing experience by this criminal they endorsed and asking them again to refund the money to my credit card. The customer service representative was understanding and left a message with his supervisor asking for the refund. I never heard back from the supervisor and there was never a refund issued to my credit card. Aside from these , I have also experienced merchants not sending a product I purchased for months and a vendor attempting to solicit illegal transactions. For obvious reasons, I do not want to utilize any of the merchant's future products or services.Desired Settlement: I would like the store credit refunded to my credit card and an apology note for not vetting merchants and allowing a criminal to come to my home.

Business

Response:

On September 5, 2013, the RevDex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on September

5, 2013. **. [redacted] sent a

complaint via the Revdex.com regarding LivingSocial because she has

experienced issues with redemption pertaining to a voucher purchased on June 15,

2013 in the amount of $143.00 for [redacted].

LivingSocial apologizes for the

negative experience that **. [redacted] encountered

with the redemption of the voucher for [redacted]. Per

LivingSocial’s refund policy, a refund can be collected within seven days of

purchase or if the merchant goes out of business(www.livingsocial.com/terms). A

refund in the amount of $143.00 Deal Bucks was provided on June 25, 2013 at the request of

**. [redacted]. LivingSocial is not able to provide an additional refund as the

vouchers have been refunded in their original form of payment which was

accepted by **. [redacted] on June 25, 2013.

We hope that this resolves **.

[redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because the merchant whom Living Social provided said voucher is owned by a convicted felon which arrived to my residence hours late, yelled and curd me, and was coming down from an apparent narcotics episode. I would have requested a refund and would not have participated in Living Social's voucher program had I known they would send merchants like this to my home. I have tried to use the store credit, but Living Social offers poor quality products and services that do no include my rural area. My case is exceptional and Living Social has ethical obligations to refund my purchase since they refuse to conduct proper background checks on their merchants. Had my husband not been there, I could have been injured, raped, or worse by this criminal merchant. For apart reasons, I do not desire to have any future business with Living Social out of fear for inferior products and services and for my personal safety. I will not accept anything less than a full refund to my credit card by Living Social.

Regards,

Business

Response:

On September 5, 2013, the Revdex.com received a

complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the rejection of our September 9, 2013, response on September

10, 2013. **. [redacted] rejected LivingSocial’s response via the RevDex.com because she did not find our offer and explanation to be

satisfactory.

We apologize for the negative experience that **. [redacted] experienced in

regards to redeeming her voucher for [redacted]. LivingSocial’s refund

policy states that a refund may be collected within seven days of purchase or

if the merchant has gone out business. All of the merchants that are featured

on LivingSocial and our affiliated platforms are vetted and researched

extensively.

Per earlier correspondence, **. [redacted] has already received

a refund in the original form of payment, Deal Bucks, used to purchase the

vouchers for [redacted]. **.

[redacted] initially accepted LivingSocial’s offer of Deal Bucks on April 16, 2013

for a previous voucher. LivingSocial will not be providing a credit card refund

for the remaining Deal Bucks credit that is listed on **. [redacted]’s account.

We hope that this resolves **. [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because LivingSocial has not refunded to the original form of payment. I will reject any outcome that is not a refund to my credit card. This has been a recurrent issue with LivingSocial's merchants and it is utterly unacceptable for LivingSocial to believe it is appropriate to allow a drug-using, criminal merchant to enter my home. It is even more extraordinary that LivingSocial believes I am comfortable utilizing their criminal-latent merchants in the future. LivingSocial has not acknowledged the atrocious act of verbal assault and fear for safety I experienced with their business partner. Rather, they only state they are sorry for my "poor experience." I will continue to escalate this matter, even to the company's executives, until a refund is issued and LivingSocial apologizes for allowing a criminal into my home. I am very disappointed at [redacted]'s inadequate responses and lack of concern for what could have been a life and property threatening situation. I have looked this merchant up on Yelp and have found that multiple other persons have experienced similar treatment from both the merchant and LivingSocial. This merchant tried to cheat me, lied to me, and was derogatory in a verbally abusive manner towards me. This poor behavior deserves a vehement apology from LivingSocial and a full refund to my credit card. It is the ONLY respectable thing to do. I am growing increasingly frustrated with LivingSocial and am prepared to take this matter up with the company's executives.

Regards,

Review: I tried resolving with Living Social, but did not have luck.

The voucher I purchased expired for the specific deal. However, according to Living Social advertising, value never does. The business I purchased the deal for is not making return contact and I am unable to use my voucher for the value. I don't know if they are in business any longer.

I made a request for refund to Living Social, claimed it to be outside of their policy. Don’t seem to understand that I am not able to use the voucher because the business may not be in business anymore. I am out that money, that is not acceptable!

Living Social is a scam! This is an example of false advertising.Desired Settlement: I am requesting a Credit Card refund (to form of payment) not a store credit. I will be closing my account and not doing future business with Living Social.

Business

Response:

On June 13, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on June 15, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she purchased a voucher on August 31, 2013 for $39. As the voucher expired on January 5, 2013, [redacted] has been attempting to use the paid value of the voucher but has been unable to contact the merchant and is therefore requesting a credit card refund.

Review: I purchased a voucher from living social for iPhone 5 Cigarette Lighter Charger for $9. I redeemed the voucher at [redacted] website and paid $4 for shipping. after 3 weeks the charger delivered but it doesn't work with iPhone 5. I asked contacted the [redacted], no one picked up the phone I sent an email never received the response! so I emailed Livingsocial because they are responsible for recommending this seller! and they are selling their products! they asked me to contact them directly I explained it is impossible to get hold of this company! no response !Desired Settlement: I need my money back they are responsible for this shady companies that they recommend and I purchased the voucher from living social website!!

Business

Response:

On December 4, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on

December 6, 2013. **. [redacted] sent a complaint via the Revdex.com

regarding LivingSocial because he received a defective item from [redacted]

and is seeking a refund.

We understand

**. [redacted]’s experience was disappointing, and

we're sorry for that. Our records indicate that we have processed the refund for $9 in

the form of payment received on October 11, 2013 and also credited 10 Deal Bucks

to his LivingSocial account for the inconvenience caused.

We hope that this

resolves **. [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I purchased the item 2 times! on 10 and 11th of October by a mistake! the refund on 11th was for the mistake duplicate purchase I did on 11th of October not for the original purchase I did for 10th of October! it is very sad to see Living social is trying to take advantage of a mistake purchase I made and claim that refund for the original purchase! it just makes me more frustrated and unhappy!

Regards,

Business

Response:

On December 4, 2013, the RevDex.com received a complaint about LivingSocial from [redacted], Revdex.com

Case Number [redacted]. LivingSocial received the rejection of our December

6, 2013 response on December 9, 2013. **. [redacted] rejected LivingSocial’s

response via the Revdex.com because he is requesting a credit card

refund for his defective product.

We apologize for the trouble **. [redacted] had with this deal, as well as any confusion caused by our last response. A full refund for $9 has been applied to his credit card on December 7, 2013. This refund can take three to five business days to be reflected, depending on his financial institution. **. [redacted] was also given 10 Deal Bucks for any inconvenience caused.

We hope that this resolves **. [redacted]’s issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: HI I purchased a voucher from living social online

for the services of [redacted],

I looked up the company online and looed at their Website.

I purchased a Relaxation massage and acess to infrared sauna and exfoliation for hand and feet.

at [redacted] located at [redacted]

well this spa no longer exists , I had a appointement and went to that location but it was closed down,

called the number on my voucher , they told me that they moved,

so I went to the new location witch was in a medical center, and no one was there,

I called again , no answer , I waited 15 minutes , and finaly someone asked me if I was there for the massage.

I refused to take a massage in a medical clinic, and the rest of the stuff promised where not there.. like the infra red sauna etc..

I came home and looked them up again and their website has the old address and the pictures of something that never existed.

this is illegal advertising ether my the merchand or the supplier

and now living social does not want to refund me .Desired Settlement: I want my money back, I have paid 49.00 for a spa that does not exist, and has never existed .

Business

Response:

On March 21, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on March 24, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she requested a refund for an expired voucher and her request was denied.

As of today, a full refund has been processed in the form of LivingSocial credit. [redacted] now has a balance of 49 Deal Bucks that will be valid until March 26, 2018. These Deal Bucks will be applied automatically to her next LivingSocial purchase unless specifically restricted by The Fine Print of the deal.

We hope that this resolves [redacted]'s issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Clicking "manage email preferences" then "unsubscribe from all emails" has not unsubscribed me. I continue to get their spam. I've gone through this process three times. They keep sending me emails.Desired Settlement: honor your "unsubscribe" button

Business

Response:

On April 18, 013, the

Revdex.com received a complaint about LivingSocial from [redacted],

Revdex.com Case Number [redacted]. LivingSocial received the complaint on April 21,

2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because he has attempted to unsubscribe and states that he still

receives emails.

LivingSocial

apologizes for [redacted]s difficulty. His account shows that he has opted out

of all emails at the email address [redacted],

so he should not be receiving emails there. If he has another email address

signed up to receive LivingSocial emails, or if another email forwards to [redacted] he may still receive

them. He will need to unsubscribe from each email account. In the meantime, we

will investigate internally to make sure that [redacted] is truly unsubscribed.

We hope that this

resolves [redacted]'s issue.

Best regards,

Review: Purchased a 4/5/13 event ticket to '[redacted]' for $20. The event was held at [redacted]. Upon arrival, the waiting line was approximately 150 yards long and wrapped around the entire establishment. After standing in line for over an hour and unable to access the event (which happened to be in a confined space at the pool), myself and dozens of others complained to no avail, verbally asked for refunds to no avail, and ended up leaving frustrated. We essentially paid $20 to waste an hour of our time standing in line. I emailed Living Social the following day and requested a refund, with the reason that the botched event wasn't even accessible. They responded with a 'No'. My request was apparently outside of their "refund range". But they'd be happy to give me a $5 credit on another purchase. Living Social intentionally misled THOUSANDS of customers into purchasing tickets for a venue that only held several HUNDRED people; and pocketed the profits with no apology or acknowledgment for the 'oversight'. I'm hoping the Revdex.com will have some say in admonishing Living Social from continuing such fraudulent activities. Requesting refund as well. I didn't pay $20 to stand in line for over an hour and then go home.Desired Settlement: DesiredSettlementID: Refund

Request full refund and/or Compensatory credit of $50 for the wasted time at the event, and in dealing with dismal customer service.

Business

Response:

On April 17, 2013, the Revdex.com received a complaint about LivingSocial from [redacted] , Revdex.com Case Number [redacted]. LivingSocial received the complaint on April 17, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she is requesting a refund for a purchase made on March 17, 2013 in the amount of $20 for one general admission ticket for [redacted].

Review: I purchased a LivingSocial Deal for Teeth Whitening for the [redacted] for the amount of$135.00 in December 2012. I called the merchant at the beginning of May to book an appointment since it is closer to my June 22nd wedding. The scheduler at the office claims that they were booked and to call back soon in case there was a can cancellation. I called back May 13th which was still before the deal expired but they were still booked because they were having problems booking the appointment for the whitening and the consultation for the whitening. Here is a timeline of events:

1. I called the merchant Thursday, May 2, 2013 before the voucher expired....they said no appointments were available and had me called back another day. I called back AGAIN on May 13th before the expiration date and was told there was not enough time to do the service to call LivingSocial to get a credit.

2. I called LivingSocial on May 16th BEFORE the voucher expired who sent it to the refunds department and told me I had to wait for an email response about recieving credit.

3. Days later on May 20, 2013, LivingSocial responded that the merchant said "they never heard of me" so I could not get a refund or credit.

4. I called the merchant the next morning May 21, 2013 at 8:20am to ask why they told me to call living social just to tell them that they had never heard of me as if I never tried to redeem the voucher before expiration. They said they were not aware of who living social were referring to nor who may have responded saying that. They may have thought perhaps LivingSocial was asking whether I was seen there as a patient. I was recommended to either call back LivingSocial or as a courtesy I could pay out of pocket for the teeth whitening for $622.00 still. Said there were about 10 people that either couldnt get an appointment in time or who did not remember until after the expiration date. I told her its one thing if you are past expiration, but if they do not have an appointment available and refuse to honor the voucher at value later then it is the fault of the merchant. She mentions the voucher was for sale in December. I told her that I once again was getting the whitening for my wedding and wanted to get it closer to my wedding. I told them I would call back LivingSocial as suggested rather than pay her $622 for a service that normally costs $250 or less.

5. After a few email correspondence with LivingSocial refunds agent she still seemed as if she had not bothered to read the email and kept telling me to work it out with the merchant because the voucher was expired. She said that since the voucher was now expired then Living Social could not offer me credit nor a refund ALTHOUGH I contacted Living Social before the voucher expiration.

6. On May 25, 2013 I called back LivingSocial where customer service took my phone number and information to call both the merchant and myself on a conference call on Tuesday, May 28th at 2:30p EST because the merchants office was closed on weekends + Memorial Day, but I never received a call back from the agent.

7. Today I get another customer service email from LivingSocial I cannot get a refund or credit because it is past the expiration date.

-[redacted]Desired Settlement: My desired outcome is for Living Social to provide a refund to my credit card in the amount of $135. I am willing to accept a credit for the amount of $135 although I truly never want to purchase anything from this company again considering they advocate more towards the merchant than the consumer.

Business

Response:

On May 31, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on June 1, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because the refund request for her [redacted] voucher was denied.

We're sorry to hear that [redacted] had an unfavorable experience with her voucher. We credited 135 Deal Bucks to her LivingSocial account on June 2, 2013. These Deal Bucks will be applied automatically to [redacted]' next LivingSocial purchase unless specifically restricted by The Fine Print of the deal.

We hope that this resolves [redacted]' issue.

Best regards,

Review: I purchased a Xoom Dentist In-Office [redacted] Cleaning certificate from LivingSocial for $149, certificate that could be used until 8/17. Yet, when I called the dentist's office I learned that they only offer the service on Thursdays at a certain time [which obviouisly limits the time certificates are used] and they were booked long time ago and it is not possible for them to honor this certificate even though I am calling before the expiration date of 8/17. They recommended that I call LivingSocial and get a refund. When I called, LivingSocial rep [[redacted], who refused to give me his last name or employee number] were extremely rude and told me they won't give me a refund.

I purchased a certificate that was NOT honored by the merchant, even though I called before the expiration date, and LivingSocial who sold me this now-meaningless certificate refused to give me my money back. Simply fraud!Desired Settlement: I want my money back, not LivingSocial bucks my the real money in the form of a check or a credit card refund. And an apology for being treated this poorly.

Business

Response:

On August 14, 2013, the RevDex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on August 14,

2013. **. [redacted] sent a complaint

via the Revdex.com regarding LivingSocial because he has

experienced issues with redemption pertaining to a purchase made on May 17, 2013,

in the amount of $149.00 for [redacted].

LivingSocial apologizes for the

experience **. [redacted] has experienced regarding

the redemption of his voucher for [redacted].

Our refund policy dictates that a refund will be processed within seven days of

purchase or if the merchant has gone out of business (www.livingsocial.com/terms). The

fine print of the voucher states that appointments are required and that the

voucher is subject to the merchant’s availability.

**. [redacted] contacted LivingSocial

on August 14, 2013, at 3:16PM ET and was advised that we would not be able to

issue an out-of-policy refund back to credit card as he was unable to redeem it

prior to the expiration date of August 17, 2013, due to the limited

availability. At this time a Deal Bucks credit was offered in the amount of

$99.00 as a courtesy based on his negative experience and **. [redacted] declined.

**. [redacted] called back at 4:28PM ET

and accepted the out-of-policy Deal Bucks refund in the amount of $99.00 which

has been credited to his account. LivingSocial is not able to reverse the

accepted credit that has been placed on the **. [redacted]’s account and we

encourage **. [redacted] to utilize the credit towards a future purchase(s).

We hope that this resolves **. [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: LivingSocial sold me 2 vouchers which provide 1 hour of horseback riding lessons from a local vendor ([redacted]) for use between March 30 - August 5th. When I contacted the vendor she didn't respond for weeks after multiple messages and emails were sent, finally got a hold of someone and they told me there is no availability to use these vouchers before they expire. I contacted living social to request they either refund the purchase price or help us with the vendor as they are not being honored. Living social told me "sorry we only offer refunds for the first 30 days, if you don't want them you should gift them to someone else".. Gifting them to someone else doesn't solve the problem of them selling vouchers that expire before the vendor has time to allow us to use them. These cannot be used as advertized. They have not provided the service we paid for and refuse to refund the purchase price or remedy the issue.Desired Settlement: I'd like a refund of the amount we paid for the vouchers that cannot be used as advertized.

Business

Response:

On May 26, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on May 28, 2013. [redacted] sent a

complaint via the Revdex.com regarding LivingSocial because they feel

as if the promotion was misleading and not as advertised.

LivingSocial apologizes for the experience that [redacted] had

with [redacted]. Per LivingSocial’s refund policy

(livingsocial.com/terms), a refund will be issued within seven days of purchase

or if the merchant has gone out of business. The fine print of the voucher

clearly states that the voucher is subject to the availability of the merchant

and scheduling is required. Our specialized Merchant Services team has confirmed

that the merchant is open and is actively honoring and redeeming all vouchers

that were sold. The merchant has requested that all pertinent information be

left on the voice mail or included in an email when trying to book a

reservation. The merchant can be reached directly at [redacted],

and [redacted].

We hope that this resolves [redacted]’ issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Although the business responded to living social claiming to be accepting the vouchers she has not returned any of my emails or phone messages, I have left several. I understand vouchers are subject to scheduling however this is ridiculous.

It's been months now off trying to get a response or call back from her, living social is not standing behind their vouchers or vendors. I've purchased others that didn't get used because I didn't have time, I never requested refunds on those so it's not that I changed my mind it's because I can't get the vendor to respond or honor the vouchers

Regards,

Review: Livingsocial.com had a deal running ([redacted]) that indicated that there were 23 days left to purchase the deal. The deal closed within 2 days. They claim that the cap was reached for the amount of deals they were allowed to sell. Nowhere on their website does it indicate that there is a cap on the amount of deals that they can sell. The only limit they have displyed is the time limit of purchasing the deal.Desired Settlement: I would like to be allowed to purchase the deal for [redacted]. (I pay $250 and get $500 credit to puchase appliances at [redacted].)

Business

Response:

On May 27, 2013, the

Revdex.com received a complaint about LivingSocial from [redacted],

Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 28,

2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she wanted to purchase a voucher for [redacted] but the

deal closed before she could purchase. She is requesting to be allowed to

purchase the deal.

Each deal runs for a

certain period of time on LivingSocial.com. Once that times runs out or the cap

on a deal is reached, the deal closes and is no longer for sale. [redacted]

contacted about this purchase the afternoon of May 27, 2013, and the specific

deal she wanted closed in the early morning of May 27, 2013. [redacted] then

enrolled in LivingSocial Plus, a premium monthly membership, and took advantage

of one of the benefits that allowed her to purchase a deal after it closes.

This voucher is currently in her LivingSocial account.

We hope that this

resolves [redacted]'s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

There are a few issues not addressed by the business.

Review: I purchased a living social deal for a Chimney Cleaning Service, [redacted]. I contacted the company several times and was finally able to secure an appointment. They never showed for the appointment. I contacted the company at least 4 times and then reached out to Living Social for a refund. They contacted me and researched the issues, but offered me a credit towards additional services with them. I want my money ($69) refunded to my credit card. They are not willing to do so. I do not feel comfortable making future purchases with this company if they can't pick responsible companies to work with. I'd like a full refund. Please help.Desired Settlement: I'd like a full refund of $69 to my credit card.

Business

Response:

On August 9, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on August 10, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because **. [redacted] purchased a voucher for [redacted] and the merchant did not show up for the appointment. After multiple failed attempts to contact the merchant, **. [redacted] would like a refund to her credit card.

Review: I orders tickets for the [redacted] race event for 130 dollars, the voucher said the ticket would be in the mail, there were never tickets in the mail, customer service didn't respond to resolve the issue.

this is fraud.

the voucher number issues was [redacted].Desired Settlement: The charges of $130 need to be credited to the same card.

The business practice is fraudulent and the business should be closed down.

Business

Response:

On May 26, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 28, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she purchased a voucher for event tickets and did not receive the tickets before the event.

The voucher instructions clearly provided steps that all consumers needed to complete by My 15 to receive their tickets. The tickets were distributed and mailed by the merchant, the [redacted] contacted LivingSocial on May 25, one day before the event. Because LivingSocial did not have access to the tickets, [redacted] was directed to contact the merchant directly for assistance.

Because the event has passed, we are unable to provide [redacted] with a refund.

We hope that this resolves [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I entered the mailing address way before the event, the tickets were never mailed, this is a fraudulent business practice. Your statement that I responded only the day before the event is a lame excuse for never sending the tickets. Your sale practice clearly says that the tickets are send within 48 hours before the event, so why should I complain before that timeline? I never received instructions to contact the organization directly, that was your part of the deal to manage that contact, it is part of the fee I paid you for. Your refusal for a refund confirms my opinion of your intended fraudulent business practice. I request a full refund!!!

Regards,

Business

Response:

On May 26, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the rejection of our May 29 response on June 4, 2013. [redacted] rejected LivingSocial’s response via the Revdex.com because she would like a refund for her voucher and feels that the deal was not honored as advertised.

Review: I purchased a voucher through Living Social for a Vent Cleaning. I immediately scheduled a time for the 3rd party to come out. They did not show, so I rescheduled a 2nd time. The 2nd time I rescheduled they cancelled, and the 3rd time I rescheduled they did not show again. I contacted Living Social as that is who I paid for the service and they informed me they could not give me a refund or a credit as it is outside the scope of their return policy. The window for their return policy closes before services can even be rendered, and therefore cleans their slate of any liability if the clients they are marketing for do not fulfill the agreed service. When I told their client, [redacted], that I wanted a refund they informed me that Living Social would have to provide the refund. Living Socials return policy covers up to 7 days, but this client was not able to service us until 2 months after purchase. I could have never known that they would steal my money as I trusted the Living Social name to fulfill any bargain they advertise.Desired Settlement: Due to their clients continuing not to show, and the fact that Living Social did not reach a solution with their clients on my behalf, I want the $50 that I paid to Living Social refunded to my credit card. I am prepared to provide exact documentation of all communication that I had with their client showing that services were not rendered as promised. Also, I would like their return policy to be more reflective and compatible to consumers who have paid for a service and never received it.

Business

Response:

On August 6, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on August 6, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial due to her inability to redeem a voucher for vent cleaning.

Review: I had my first negative experience with Living Social back in October when I bought two vouchers for a zombie horror experience. The actual horror associated with the experience was waiting in line for 5 hours without ever receiving the show/activity that was paid for. Living Social refused to give me a refund then, but did give me a credit to use on another Living Social experience. I purchased a window washing with part of that credit ($26) and paid an additional $79 for the deal from [redacted]. After making my first appointment, the merchant never showed up. After making the second appointment the following weekend, the merchant never showed up and failed to return my calls and text messages. I contacted Living Social with my complaint and they proceeded to contact the merchant who agreed to come the following week, and again, never did. I am beyond frustrated with the failure to provide this simple service while wasting hours of my time, and am even more insulted by Living Social's complete disregard for my negative experience. I would like a refund in its entirety for this mess and will not even consider a credit for a future Living Social deal, which I am positive will result in yet another disappointing experience.Desired Settlement: $79 Refund to my credit card.

Business

Response:

On March 26, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on March

28, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she purchased a voucher for window cleaning from [redacted] on November 30, 2012 for $79. She is requesting a

refund because she had numerous scheduling issues with the merchant and the

merchant did not show up to appointments.

Per LivingSocial’s

terms (livingsocial.com/terms), a refund may be provided within seven days of

purchase or if the merchant has gone out of business. The merchant has stated

that although there were scheduling issues with [redacted], that they were

offering do clean additional windows free of charge to remedy the issue. However,

due to [redacted]’s experience, the purchase has been refunded back to the

original form of payment. 26 Deal Bucks have returned to her LivingSocial

account as credit toward future purchases and $53 has been refunded to her card

on file and will appear on her bank statement within 3-5 business days,

depending on her banking institution.

We hope that this

resolves [redacted]s issue.

Best regards,

Review: I ordered 2 pairs of headphones from [redacted] through living Social on October 15th, first the company would only accept payment for one set, I contacted Social Living they gave me the wrong email address for seller, later rectified on second try. Finally was able to pay the shipping but was not asked for color preference. The vouchers small print stated the ite** would arrive in 2 weeks. I contacted the seller in Hong Kong and was told the product was sent on the 19th October and it would take 15 - 18 days which would be Nov. 2nd - Nov. 5th after they did not arrive (already past the 2 weeks promised deadline) I contacted the seller again and was given exactly the same information. I contacted the help department of Living Social only to be told basically they had nothing to do with it and there was nothing they could do. But hang on was this not through the living social site???Desired Settlement: A refund for the product I did not receive.

Business

Response:

On November 8, 2013, the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on

November 16, 2013. **. [redacted] sent a complaint via the RevDex.com regarding LivingSocial because her products weren’t redelivered two

weeks after completing the redemption process.

LivingSocial apologizes for

the delayed delivery of **. [redacted] products and have credited her account

with 10 Deal Bucks for the inconvenience caused. We have confirmed that **.

[redacted]’s products were delivered on November, 13, 2013 and November 14,

2013 and therefore we’re unable to refund **. [redacted]’s purchase.

We hope that this resolves

**. [redacted]’s issue.

Best regards,

[redacted].

Review: On 6/27/12, I purchased 2 golf vouchers (@$35 each) for 18-hole rounds of golf at [redacted] Golf Course. I tried several times to use the vouchers last year, but had difficulty booking acceptable tee times with the course. A few weeks ago I tried to book tee times and was told the course was sold and my vouchers would not be honored. I contacted Living Social for a refund, since I'm still within the "paid value" period, which expires on 6/27/17. On 6/23/13, I contacted Living Social via email and requested a refund. I got no response from them, so I called them on 6/28/13 to inquire re: my refund. They told me that since I deactivated my account with them they can't give me my money back. I told them there is nothing on their vouchers that indicate that I must have an active account to get a refund for a product or service that they sold me, but the merchant failed to honor. They claim that when I requested to deactivate my account they sent a message advising that when my account is deactivated my vouchers will not be refunded. I told them this is not true and that they never sent me any such message. Further, one of the vouchers was a gift for a friend. Meaning that if my friend hasn't used her voucher yet, it's invalid. So essentially they are saying that since I no longer wish to purchase their services in the future, they can pocket my money for services I purchased in the past for which the merchant whose services they sold failed to provide the services that were purchased. Further, they claim that they can't reactivate my account in order to give me a refund. Living Social is scamming people out of their money and this is why I cancelled my account. This does not give them the right to keep my money for services that were not rendered.Desired Settlement: I want my money back .

Business

Response:

On June 28, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on July 2, 2013. **. [redacted]

sent a complaint via the Revdex.com regarding LivingSocial because she

was requesting a refund for her [redacted] Golf Course vouchers.

As **. [redacted] described, she requested that her LivingSocial

account be fully deleted. An email was sent specifically explaining that all

vouchers and information on her account would be permanently deleted if she

decided to proceed. **. [redacted] elected to go ahead with the account deletion. A

refund will not be given for these vouchers as there is no longer an account to

credit.

We are sorry that we won’t be able to resolve **. [redacted]’ issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: the company's claim that they informed me that deleting my account would invalidate all vouchers is absolutely a false statement. The only message the company sent me when I asked to cancel my account was that they were reviewing my request and would get back to me. I received no further message from them after receiving that response. In fact, I did not even learn that my account had been closed until I requested reimbursement for the vouchers that were not honored by the vendor.

Regards,