LivingSocial, Inc

Review: August 12th, 2012 I purchased a LivingSocial voucher for $66. It was for a one night stay in [redacted]. The expiration date for the promotional portion of the voucher has passed but the fine print of the voucher says that the paid for portion does not expire and can be applied towards the balance of a stay at the hotel. When trying to redeem at the hotel, I was told they could not honor any of the voucher because it had expired. I contacted customer service at Living Social and was told that basically there was nothing they can do. In looking into this matter, I saw that a class action lawsuit had been settled against Living Social a few months ago for over $4million because of this unlawful practice. A company that has already been sued and forced to settle for an unlawful policy, yet continues to follow that policy is one that should not be allowed to continue its current business practices.Desired Settlement: I want a full credit card refund for $66.

Business

Response:

On March 14, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on March 20, 2013. [redacted] sent

a complaint via the Revdex.com regarding LivingSocial because his

voucher for [redacted] was refused for its paid value after expiration.

As all of our merchants are required to honor the paid value of a

voucher due to the Federal Gift Card Law, [redacted] is accepting the paid

value which we have confirmed. [redacted] should contact the merchant and ask

to speak to a manager if necessary in order to redeem the voucher.

We hope that this resolves [redacted]'s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: On November 14, 2012 I purchased a voucher from Living Social for $16.00 for what stated on the vouchers as "Standard Oil Change, tire rotation, & 27 Point Inspection from [redacted]" My husband made an appt with [redacted] for March 12 , 2013 at 11am and when he made the appt he made [redacted] aware that he was using our living social voucher. Upon arrival to our appt at [redacted] the [redacted] service rep told us the voucher we purchased was invalid, expired, and wouldnt even cover the oil change so he refused to honor the voucher so we wound up not having our car serviced. I contacted living social about this incident of this unredeemable voucher at [redacted] because of the rude service and because the Living Social voucher clearly states the expiration date isnt until March 19, 2013 and we tried to redeem the voucher on March 12, 2013. Living Social refuses to give me a refund of my $16.00 and their unqualified representative even told me that my voucher was expired when it was clearly not. I emailed the actual voucher to Living Social showing that the voucher still hasnt expired as of today and they still refuse to give me a refund. They sold me a voucher where [redacted] says they will not honor it as it wont even cover the oil change either. Living Social sold me an invalid voucher that will not be honored by their merchant and tell me its expired when its not and all I want is my money back. This is now the 4th scam voucher Living Social sold me. I have all proper documentation of the voucher purchased and all email correspondence from Living Social refusing to give me my refund to my credit card.Desired Settlement: For living social to stop scamming people out of there money by selling unredeemable vouchers to merchants that will not even honor the service purchased even when consumer follows are terms and fine print on living social voucher. Should not scam people out of their money for services that can not be redeemed. I want a REFUND to my credit card.

Business

Response:

Review: I ordered oil changes (3) for 29.00 from a company which was supposed to send me a punch card before I made an appointment for the first oil change. This was done on sept 20, 2013. When I called they said it would take a week to ten days. I also called Living Social and was told that it hadn't been long enough and I should wait. This was my fourth time ordering from Living Social and never had a problem til now. When I talked to Living Social I simply wanted them to return my 29$. They refused. That's still all I want. It is now almost a month since ordering (18th Oct).Desired Settlement: my money returned

Business

Response:

On October 18, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on October 20, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because the refund request for her oil change voucher was denied.

Review: There are two living social vouchers that I have been talking to livingsocial team for the past year and I haven't been able to get my money back due to fraudulent practices followed by the company. The two vouchers in question are

1. Cleaning services by keen eye cleaning services purchased on for $45 on 4 dec 2011

2. Gift to [redacted] on [redacted] subscription purchased for $13 in mar 2012.

Both were purchased via the livingsocial account.

The merchant for voucher 1 above hasn't replied to my phone calls for over an year. I tried contacting livingsocial customer service over phone last year in June/July timeframe over this issue, and the customer service representative acknowledged a problem with that vendor and gave me an alternate number to contact and that didn't work out either. I have been trying ever since then to get my voucher refunded as store bucks but livingsocial doesn't seem to honor it. Please assist in getting my $45 back because of the fact that the vendor doesn't exist and the fact that I have been contacting livingsocial for almost an year on this particular problem.

You can also look at a complaint another customer has on this exact same issue almost an year back.. I am not the only one facing of faking this issue. [redacted]

The second voucher in question is a gift that I had given to [redacted] and when the person tried to redeem it earlier this year (mar 2013) which was within the expiration date/timeline of the voucher, the merchant website said that the voucher isn't valid. Further calls to [redacted] also said voucher was expired. I emailed livingsocial back in mar2013 on this issue and asked for a refund and the team asked me to contact a different person again(which in this case doesn't work as it was a gift and is embarrassing to me/other person to call a third person), so when I asked for refund, livingsocial balked again. This was a goofup they caused and should rectify a dn should issue my store refund/credit immediately.

I have other expired vouchers with livingsocial that I will use and not ask for refunds because the merchant is still in service. Those are not an issue. All I am asking for is that the teo vouchers in question above need to be refunded t me as there are problems with the companies honoring them and livingsocial is the company I paid my money with.

In general the amount I paid for the voucher should always be available for use upto 5 years through the purchase date and the [redacted] law also guarantees it ..

[redacted]Desired Settlement: Please assist in getting my hard earned money back.

Business

Response:

On May 4, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 4, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because he has requested refunds for two deals, one for the [redacted] and one for [redacted].

Because there was an issue with the promotional code, as a courtesy, a full refund has been processed in the form of LivingSocial credit for [redacted]‘s [redacted] voucher. [redacted] now has a balance of 13 Deal Bucks that will be valid until May 8, 2018. These Deal Bucks will be applied automatically to his next LivingSocial purchase unless specifically restricted by The Fine Print of the deal.

However, we are unable to provide a refund for [redacted]’s voucher because the merchant was operating and honoring vouchers for the promotional period of the deal. However, [redacted] can still redeem the voucher for its paid value of $45 with [redacted]. This paid value is valid for five years.

We hope that this resolves [redacted]'s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: I purchased a $259 to 2 Night Weekend Stay for 2 at [redacted] from LivingSocial. Voucher #[redacted] • Purchased on: 10 Nov 2011. Since purchasing the voucher, I have been unable to redeem the voucher. Whenever I call the merchant ([redacted]) they never pick up. When I leave a message, they never return my call. When I e-mail them, they do not respond to my e-mail. I am not the only person having problems redeeming their voucher with that particular merchant. Looking at their TripAdvisor reviews: [redacted] "I purchased a livingsocial deal for $260!!! Called and emailed numerous times as soon as I mentioned my coupon I received no help. I did get a little further when I didn't mention the coupon at all, but when I started talking about what dates I again received the cold shoulder. There is no "charm" or "character" in doing this to someone. If you didn't want to honor the deals you shouldn't have partnered up with livingsocial. VERY UNPROFESSIONAL!"

"Like several others, I bought a [redacted] and then found it impossible actually to make a reservation: multiple emails and voicemails over several months were never answered and often it was impossible even to leave a voicemail as the mailbox was full. Eventually I complained to [redacted], as a result of which [redacted] finally emailed to offer some dates. I emailed back to select a weekend: they did not respond. I complained again to [redacted] and got my money back. The frequency with which this evidently happens, judging by others' experiences, leads me to suspect [redacted] have found a way of gaming the [redacted] system by selling lots of coupons and making it very difficult to redeem them. It's not to the credit of [redacted] that they let this happen."

When I tried to contact LivingSocial about this problem, they have largely ignored my complaints. Most of their time, their response is "Please contact the merchant to redeem your voucher". That is not helpful when it's impossible to contact the merchant. When I called LivingSocial, they said their Merchant Services team would try to contact the merchant on my behalf. After waiting 3 weeks, the only response I receive from LivingSocial is "Please try to contact the merchant to schedule a stay". When the merchant never responds to any e-mails or returns any phone calls, how am I supposed to do that?

I used to be a huge supporter of LivingSocial - I have easily purchased $1000+worth of vouchers from them. It has been an incredibly disappointing experience that LivingSocial won't support customers when their merchants refuse to honor the vouchers. That is probably why LivingSocial itself has 1.5/5 stars on [redacted] I'm actually incredibly surprised that LivingSocial still has a A rating with Revdex.com considering their poor customer service.Desired Settlement: I am simply asking for a refund in the form of LivingSocial credit since I am unable to redeem my voucher with the merchant.

Business

Response:

On May 2, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 2, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because he would like a refund for a purchase made on November 10, 2011 in the amount of $259 for [redacted].

Review: I BOUGHT A [redacted] Terry Robe Plus Free Wash Cloth ON LIVING SOCIAL ON AUG 6 FOR $37. I RECEIVED MY ITEM ON SEPT 4. THE ROBE WHICH STATES FITS ALL DID NOT FIT. I CALL LIVING SOCIAL ON SEPT 4 TELLING THEM THAT I NEED TO RETURN THE ITEM. LIVING SOCIAL TELLS ME I MUST CONTACT THE VENDOR OF THE ROBE WHICH IS [redacted] AND RETURN IT THEM SO I COULD GET A REFUND. I CALL [redacted] AND THEY TELL ME NO REFUNDS. I CALL BACK LIVING SOCIAL AND THEY TELL ME THE ONLY WAY THEY COULD GIVE ME BACK MY MONEY IS TO SEND BACK ITEM TO VENDOR. SO I RIGHT TO Revdex.com AND MAKE A COMPLAINT AGAINST [redacted] TO HAVE THEM ACCEPT MY RETURNS AND RETURN ANOTHER ITEM. Revdex.com, [redacted] AND I AGREED TO SEND BACK THE ROBE. I WROTE BACK TO LIVING SOCIAL AND THEY TOLD ME TO GET THE REFUND KNOW FROM [redacted] DID NOT RECIEVE THE MONEY. tHE RECIEVED SOME MONEY FOR THE ROBE AND I WILL GET REIMBURSED FOR THAT MONEY BUT NOT FOR THE $37.Desired Settlement: FULL REFUND TO MY CREDIT CARD

Business

Response:

On September 26, 2013 the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on September 27, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because he purchased a deal with [redacted], and the product was not as advertised. **. [redacted] would like a refund for the amount that he paid for this voucher.

Review: I purchased a LivingSocial deal to use at [redacted] in [redacted]. I originally asked for a refund because their store hours were too restrictive and I could not redeem the voucher during their business hours, which were not advertised on the original deal. LivingSocial refused to grant me a refund, so I left work early on the last day I could redeem the deal at [redacted], and arrived more than a half hour before [redacted]s advertised closing time (February 26th, 2013). When I arrived, no one was there, the lights were off and all the bar stools were turned upside down on the tables. I emailed LivingSocial and requested a refund on the grounds that they closed before their advertised hours and I therefore did not have the expected opportunity to redeem my voucher at the place of business. They refused, and I requested that they offer clarity as to why they would not honor a refund since the business closed before their advertised hours. I have not received a response, even after I had asked them to escalate my complaint and in failing to do so, I would file a complaint with the Revdex.com.

Business

Response:

On March 4, 2013, the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on March

5, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because he purchased a voucher for [redacted] on August 27,

2012 for $12. He is requesting a refund because he attempted to use the voucher

on the day it expired and arrived a half hour before the merchant closed (per

their web site) but they were already closed.

Per LivingSocial’s

terms (livingsocial.com/terms), a refund may only be issued within seven days

of purchase or if the merchant has gone out of business. The merchant

advertises their closing time as 6pm on their website, but as 5pm on their

Facebook page. The Facebook page appears to have the accurate hours of

operation, but [redacted] only viewed the merchant website and therefore

arrived at the location after 5pm. LivingSocial apologizes for the confusion

that occurred. [redacted] did have six months to use the voucher and waited

until the final day only to find that he did not have the correct hours. His

purchase has been refunded as a courtesy outside of policy, and will appear in

his bank account in 3-5 business days. We encourage [redacted] to use his

vouchers earlier than the day of expiration to prevent this sort of confusion

from happening in the future.

We hope that this

resolves [redacted]s issue.

Best regards,

Review: I ordered 2 mini I pad items in December, 2012. After repeatedly contacting [redacted] to no avail for an incomplete order I contacted Social Living where I purchased the voucher for the products . I received one response more than a month ago the order was partially shipped. I have inquired several more times and do not get a response from social living or [redacted].

The name is [redacted]. Last four digits [redacted]. I purchased two I pad covers with stylus and screen cover.

Sent from Windows Mail

From: LivingSocial Support

Sent: ?February? [redacted]AM

To: [redacted] Subject: Your LivingSocial Help Request #[redacted]

Thanks for contacting us!

Hi *,

Hmm, that’s odd – we were unable to locate this purchase.

If you find your credit card was charged for this deal, but you can't find the voucher, please provide the first and last name and the last four digits of the credit card used to make this purchase.

If you know the email address associated with your LivingSocial account or have the voucher number, we can also locate it that way.

If you still have questions, please reply to this email. We're happy to help!

Thanks for LivingSocial!

[redacted] | Consumer Services | LivingSocial | [redacted]

Have a question?

You can reply to this email or visit our support portal.

LivingSocial | 1[redacted]

Copied is one of many e mails. My order was located after this initial order.

Thank you

Business

Response:

Review: I purchased a voucher for 6 [redacted] treatments for the [redacted] (voucher # [redacted], exp 20Jul2014). I used these exactly as stated and followed all directions. I had two different people place me under the laser with two different approaches. One woman would have the laser targeted on my underware and the other would have me roll my underware down to allow the laser to make contact with my skin. This woman did my last appointment (visit 6). I asked about this and she said it would not work through clothes. They took measurements before my first treatment, but did not even bother to take the measurements on my last visit. I only know the service did not work because my clothes were fitting exactly the same after all six treatments. I contacted living social about this issue and they said I would have to contact the business to get a resolution. The problem is that the business has not even redeemed the voucher, so I believe they know they did not provide me with appropriate service and did not redeem it. Since the business is not redeeming, I believe I should receive a refund due to having inferior services from this business.Desired Settlement: I would like a refund of this voucher due to inferior product and service that did not produce any results.

Business

Response:

On June 13, 2014, the RevDex.com received a complaint about LivingSocial from [redacted], Revdex.com Case

Number [redacted]. LivingSocial received the complaint on June 14, 2014. **.

[redacted] sent a complaint via the Revdex.com regarding LivingSocial

because she would like a refund processed on her March 9, 2014, $200 purchase,

for a deal offered by the merchant [redacted]. **. [redacted] requests

this refund because she is unsatisfied with the results of the services

provided by [redacted].

We have reviewed **. [redacted]’s request and

apologize for any inconvenience she has experienced with this deal. As a result

of the services having been provided by [redacted] as detailed on

the voucher that **. [redacted] purchased, we are unable to process a refund on

this purchase. Any dissatisfaction with the results of the services provided

would have to be addressed directly with [redacted].

We hope that this resolves **. [redacted]'s issue.

Best Regards,

Consumer

Response:

The company has not even redeemed the voucher though, so how would they remedy this situation. The services were done in early April, so in my opinion the [redacted] is not going to redeem it, therefore making it a living social issue. Since it has not been redeemed, I feel living social should be able to compensate me for this deal.

Business

Response:

On June 13, 2014, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the rejection of our June 16, 2014 response on June 18, 2014. **. [redacted] rejected LivingSocial's response via the Revdex.com because she would like a refund for a purchase made on March 9, 2014 for [redacted].

Review: I ordered two [redacted] Run 5K: Entry Packages through LivingSocial. They claimed that I could get one of my packages for free if I get three more people to purchase the deal. So I did get three more people to purchase the deal using the link provided. I got an email saying that one of my deals would be free, but it was pending... I never received one of my deals for free, and all three of my friends purchased the deal.Desired Settlement: I would like a refun of $25.00 for one of the packages I purchased was supposed to be free.

Business

Response:

On April 4, 2014 the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April 6, 2014. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she believes that she should have received a refund for one of her vouchers purchased on January 17, 2014 in the amount $25 as she believes she had three valid referrals for our Me + 3 promotion.

Review: This company has been telling me they are offering me a credit that I will be able to use for one of their "escape" trips. However, it has been days since they said they were crediting my account and every day that goes by their pricing goes up. Already the difference in price is greater than the credit that they are refunding me. When I began booking the trip the initial offer was for $329/night, the room is now $434/night, the trip is for 2 nights. The credit they are "processing" is for $150. I have no lost $200 in value waiting for a $150 credit.Desired Settlement: I would like to be able to book the trip with the credit they are still "processing" at the original price of $329.

Business

Response:

On February 21, 2014,

the Revdex.com received a complaint about LivingSocial from **.

[redacted], Revdex.com Case Number [redacted]. LivingSocial received the

complaint on March 7, 2014. **. [redacted] sent a complaint via the RevDex.com regarding LivingSocial because they haven’t received a credit for

LivingSocial so they can purchase an escape.

Review: On November 18, 2013 I ordered via Living Social through [redacted] and was billed via Living Social through [redacted] sent an email informing me that I would not be billed until the order was sent. The following day [redacted] deducted $20.00 from my checking account and made payment to Living Social and provided me a UPS tracking # on the item that was ordered. The tracking # has never been activated and the item was never received. I have ordered numerous times online via other vendors and paid via [redacted] with no problem. They won't even consider reimbursing (doing a charge back to [redacted]) but are willing to give me "Bonus Deal Bucks". HELLO, I will NEVER deal with Living Social again, so what good is the "Bonus Deal Bucks" going to do? And after reading 300+ negative reviews online regarding Living Social, I seriously doubt if I placed another order that I would ever receive ANYTHING from this businessDesired Settlement: My [redacted] account be reimbursed the $20.00 as a full and complete remedy to make me "whole" once again.

Business

Response:

On February 21, 2014,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on March 9,

2014. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she never received the variety pack of 120 kids’ bandages

that she ordered from [redacted].

LivingSocial apologizes

for the inconvenience [redacted] experienced when she purchased this deal. It

doesn’t look like [redacted] ever redeemed her vouchers. The merchant wont ship

the order until the redemption is complete. If [redacted] would still like the

items, she will need to redeem both vouchers on the merchant’s website. We apologize

if it wasn’t made clear that this needed to be done in order to get the

bandages. For the inconvenience, 20 Deal Bucks have been credited to [redacted]’s

account. This credit is equal to the amount that was paid for the voucher, and

will automatically be applied to [redacted]’s next purchase, unless restricted

in the Fine Print of the deal.

We hope that this

resolves [redacted]’s issue.

Best regards,

Review: I purchased a Living Social deal online for a cabin rental at [redacted] campground here in Indiana. I attempted to use the voucher to book a cabin for July, but the camp grounds have no dates for this month in any of their cabins. The agent at [redacted], instead, booked my party for an RV pull-through, valued at $12 per night. I don't own an RV and I'd paid $186 for the voucher for the cabin. When I discovered the disparity, I cancelled the booking with [redacted] and advised Living Social of the issue and requested a refund. Living Social refused to refund my credit card and would not provide a reason why, stating only that my circumstance fell outside their refund policy.Desired Settlement: I would like the full amount of $186 refunded to the credit card I provided. As a last resort, I will accept a Living Social credit of $186 but that is really the last thing I want to do. I'd rather spend the money finding a camp site with cabin vacancies.

Business

Response:

On June 17, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on June 17, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because the refund request for her camping voucher was denied.

We're sorry to hear that [redacted] had an unfavorable experience with her voucher. We processed a refund for $186 on June 15, 2013. Depending on her financial institution, it will be posted to her account within three to five business days.

Best regards,

Review: Today, I received an email saying that I can no longer use the $10 Takeout & Delivery order that I bought a while ago. It was not expired. They did not provide any explanations. They just refunded $1 to me, and it's not even going back to my credit card; it is in form of a Livingsocial balance. I did not agree for a refund. For a proper refund, they should give me something in value of $10, not $1. I was going to use it this weekend. This is a bait and switch scam.Desired Settlement: I want my $10 Takeout & Delivery back, so I can use it. I won't accept something like $10 off Livingsocial coupon since most stuff in Livingsocial are overpriced junk.

Business

Response:

On August 8, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on August 10, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because LivingSocial automatically refunded **. [redacted]’s Takeout + Delivery order which was not expired, and therefore **. [redacted] believes that this is a bait and switch scam.

Review: I purchased a voucher through living social that allows me to get 3 pedicures at [redacted]. I called on Saturday to schedule an appointment & was told that I had to go to a website to make that appointment. She was in a rush so it was hard to understand her so I search the web for what I thought she said. She said that I had to search for her name. I asked her name because there is no name on the voucher. She told me that it was on there and that I need to schedule appointment according to that. I called back to get the spelling because I was not able to find the site. I told her that I couldn't find it and she said she was looking at the site so I asked if she could spell it. She spelled so what she was saying was [redacted]. I tried asking some other questions while I verified the site and she told me she was busy & had to go because she was working on a customer. I told that her attitude did not make want to come in there for service and she told me that was fine but that she could just stop what she was doing. I sent this information to living social and asked if I could just get a credit to use on something else because of her treatment. I was sent a response back stating the website address and if I didn't want to use it that I should give the voucher to a friend. So I am suppose to give bad service to a friend. I have went to the website several times and still do not find the person's name who you were suppose to schedule the appointment. If you call and ask questions, the person is very inpatient with you. So basically, I have a voucher that can't be used that living social sold to me. I sent another message to living social stating that I was concerned with safety going to the salon after being treated the way I was treated on the phone. Sharp tools are used when getting a pedicure so how do I know something accidently will not happen now. No response to that from living social.Desired Settlement: I just want to a credit to be applied to something else. Even if I felt safe to go there, there is not enough information supplied to make the appointment.

Business

Response:

On April 10, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April

14, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she purchased a voucher for three pedicures from [redacted] on March 3, 2013 for $37. She is requesting a refund because she

was not happy with the way the merchant spoke to her on the phone.

LivingSocial

apologizes for [redacted]’ experience. Per LivingSocial’s terms

(livingsocial.com/terms), a refund may only be issued within seven days of

purchase or if the merchant has gone out of business. [redacted]’ request is

outside of the refund policy. However, as a courtesy outside of policy, the

purchase has been refunded in Deal Bucks as a credit to her LivingSocial

account. She may use this credit toward future purchases.

We hope that this

resolves [redacted]' issue.

Best regards,

Review: I was inquiring about a hotel stay through the living social deal and I was checking availability and while I was waiting for the dates available to come up and it took me to a page telling me that my payment processed. I never got to a page where to verify my payment like I have when I purchased from this company before. I called living social within 5 minutes and spoke with [redacted] and she told me that it was a non-refundable and it was written in the fine print. I told her that I didn't read the fine print because I had no plans of purchasing anything at this time and I never submitted a payment. She acted as if I was lying and had total disregard to my claim by saying, " show up to the hotel with my ID." I told her I'm not showing up with no ID because I have no plans to go, I then proceeded to hang up the phone. I then called back and spoke with [redacted], explained the situation to him and he asked me was I on a mobile network and I said yes. He then told me that they have been having this problem a lot lately and he will go back to me within 24-48 hours. [redacted] responded back to me 4 days later in an email to tell me that I could not get a refund. I don't see why I shouldn't get a refund because I never submitted a payment and they shouldn't have kept my credit card number on file to charge it in a situation like this. I hope that the problem can be resolved.Desired Settlement: I hope to get my bank account credited back with my $996.

Business

Response:

Review: I purchased 4 Livingsocial deal vouchers at a cost of $48 each redeemable for one Ten-Hour Deep-Sea Fishing Experience with Lunch, Rigged Rod, Boarding Pass, and Bait. I was unable to redeem the vouchers before the deal expired. According the the Livingsocial voucher the paid value on each voucher ($48) does not expire. There are no other disclosures on the voucher or the Livingsocial website regarding the paid value. I contacted the vendor after the promotional value of the vouchers expired in an effort to redeem the paid value of the vouchers for one fishing trip for myself ($129). The vendor informed me that they would only honor one of the vouchers per person/per visit. This was NOT PREVIOUSLY DISCLOSED to me by Livingsocial or by the vendor so I contacted the vendor again to request a refund of the $192 or assistance getting the vendor to honor the paid value of the vouchers purchased with no restrictions AS ADVERTISED BY LIVINGSOCIAL. Livingsocial indicated it is completely up to the vendor how they wish to honor the paid value of the vouchers. Again this was never disclosed to me until I attempted to redeem the paid value of the vouchers. This fact if indeed true should be fully disclosed at the time of purchase. I am filing a claim with the FTC in addition to the Revdex.com complaint. I am also building a website in an effort to gather contact information for other consumers who have suffered losses due to this predatory standard of practice promulgated by Livingsocial Inc. I will organize all those who have suffered losses through the same type of experience I've had with Livingsocial in order to bring a class action lawsuit against Livingsocial Inc.Desired Settlement: I either wish to have a refund or I wish to redeem the paid value of the 4 vouchers I purchased at [redacted].

Business

Response:

On May 24, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 25, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because of a purchase made on June 27, 2012 for [redacted] in the amount of $192. [redacted] would like a refund due to his inability to redeem his voucher prior to the expiration date and is now unable to collectively use his vouchers for the paid value during one visit.

Review: I purchased two vouchers for a 2 for 1 [redacted] in NYC on 9/24/2012. When I called for reservations shortly after purchase, I was told they were booked up for the entire promotional period through to [redacted]uary 26, 2013 because Living Social oversold the service. I was told that while I no longer had the ability to enjoy the dinner for 4 I had purchased, I would still have the paid value of $198, enough for 2 people, to use in the future at any time until 9/24/2017. Now I have dinner for 2 not 4 and I would have to put more money in if I wanted to have dinner for 4. I asked for my money back then and was told no that I now had paid value vouchers for use in the future. Bait and switch? I have subsequently made several attempts to make reservations only to get a busy signal or have no one answer the phone. I finally got through on 11/14/2013 and was told that the company was out of business since the guy was on life support and I could go back to Living Social for a refund. I have made an attempt to have my money refunded but Living Social is only willing to provide me with Deal Bucks credits. They do not offer another [redacted] product for me to exchange this with. Living Social oversold on a service that could not be fulfilled in the alloted promotional period, couldn't be used in the subsequent valid period and they can't replace the service with a like-kind exchange. It's small dollars, but I feel like I've been scammed and I am just seeking to get my money back.Desired Settlement: I would like the company to refund my money.

Business

Response:

On November 22, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on

November 27, 2013. **. [redacted] sent a complaint via the Revdex.com

regarding LivingSocial because the merchant went out of business before he was

able to redeem his vouchers.

We understand **.

[redacted]’s experience was disappointing, and

we're sorry for that. **. [redacted]’s voucher expired January 26, 2013 and she

contacted us for the first time on November 14, 2013. LivingSocial provide refunds

when the merchant has gone out of business before the promotional period ends,

and therefore we’re unable to fulfill **. [redacted]’s request. However, we

offered **. [redacted] a Deal Bucks refund taking in consideration that she is a

valuable consumer to us. **. [redacted] declined our offer, but we’ll be happy to

honor it if she reaches out to us.

We hope that this resolves

**. [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: my issue is understanding why it is okay for a company to oversell a service in the first place. Living Social oversold on a service they knew they could not fulfill for all of people that bought that service. Is that not unethical business practices? It was sold out from the very begining because they oversold vouchers. How many other people did they take money from and not intend to deliver to? I did contact [redacted] Inc and Living Social back in October 2012 when I first learned this was oversold and requested an extension of the voucher or my money back but was told I had cash value to be used in the future albeit for a lesser service than what was initally sold to me. Living Social is hiding behind their refund policy that speaks nothing to their practice of selling more service than can actually be redeemed. You don't actually discover you can't use what you paid for until well after their refund policy expires. I appreciate the deal bucks but would never trust another service or product sold thru Living Social again.

Regards,

Business

Response:

On November 27, 2013, the RevDex.com received a complaint about LivingSocial from [redacted], Revdex.com

Case Number [redacted]. LivingSocial received rejection of our November 27, 2013

response on December 3, 2013. **. [redacted] has rejected our response because she

is requesting a credit card refund for her expired voucher.

We have reviewed **. [redacted]’s

request, and apologize for the trouble she has had regarding her voucher. Our

records indicate this voucher was purchased September 24, 2012 and the

promotional value expired January 26, 2013. **. [redacted]’s first contact with us

requesting a refund was November 14, 2013. We only guarantee a full refund if

the merchant goes out of business prior to the end of the promotional period,

however because we value **. [redacted] as a consumer we have offered her a full

Deal Bucks refund so she can enjoy another deal through us. At this time,

because **. [redacted]’s request came outside of the promotional period of her

voucher, we are unable to process a refund to her credit card.

We hope this resolves **. [redacted]’s

issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: this does not address my issue as to why it is okay or acceptable business practice to sell more service vouchers than can actually be delivered upon. I did contact Living Social and the [redacted], Inc. in October 2012. How elese would I know the service was oversold and could not be used during the promotional period? I consider this complaint closed. Living Social can keep my $198. I would never use their website for serivces or products again nor probably my friends and family. I should have read the negative reviews posted on the web beforehand. Let the buyer beware I guess.

Regards,

Review: I purchased a deal for [redacted], I attempted to call [redacted] over 10 times and left messages 3 times with no return call, I am now asking for a refund of the deal as I was never able to use it.Desired Settlement: Refund of the price I paid since I was unable to use the deal & wasn't going to drive a hour when the company never answered or returned calls.

Business

Response:

On November 18, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on November

18, 2013. **. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because he has been unable to contact the merchant for the voucher

he purchased on August 10, 2013 in the amount of $69.

LivingSocial is sorry to

hear that **. [redacted] has not been able to contact the merchant to schedule his

tour with them. On November 16, 2013, **. [redacted] reached out to us for the

first time stating that he was having trouble contacting the merchant and was

requesting a refund for his purchase. We denied his refund as his request was

made outside of our seven day refund policy and also after the voucher expired.

As a courtesy, we have processed a full refund back into **. [redacted]’s

LivingSocial account in the form of Deal Bucks. Deal Bucks are LivingSocial

credit that can be used towards any purchase automatically, unless otherwise noted in the Fine

Print section of the deal. **. [redacted] will now see 69 Deal Bucks within his

account as he used a promotional code on his purchase which reduced the price

by $10.

We hope that this

resolves **. [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I contacted livingsocial before that and they said I should get a call back from [redacted] before it would expire, which they never did, I just want my card credited back as it's impossible to get a hold of [redacted] to schedule it

Regards,

Business

Response:

On November 18, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received rejection of our November 19, 2013 response on November 20, 2013. **. [redacted] rejected LivingSocial’s response via the Revdex.com because he would like a credit card refund instead of a Deal Bucks refund.

We have reviewed **. [redacted]’s request and apologize for any inconvenience he has experienced with this deal. LivingSocial first received notice that **. [redacted] was having difficulties contacting the merchant on November 16, 2013. The deal was purchased on August 10, 2013 and expired on November 15, 2013. Our refund policy allows for refunds within seven days of purchase or if a merchant goes out of business. As **. [redacted]’s request is outside of our policy, we have extended a Deal Bucks refund as a courtesy. At this time, we are unable to process his request for a credit card refund.

We hope this resolves **. [redacted]’s issue.

Best regards,

Review: I brought cleaning services from Living Social. The vendor refused to do the service that I paid for. Living Social will not give me back the money I paid for no service provided. Spoke to [redacted] and [redacted] in customer service and received horrible treatment. They were not willing to work with me in any way.Desired Settlement: Refund of 50.00 the amount that I paid.

Business

Response:

On March 22, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on March 24, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she requested a refund for her voucher for [redacted] and her request was denied. [redacted] lives outside the service area and does not wish to pay extra fees for the merchant to travel to her home.

The distance restrictions were clearly listed in the Fine Print of the deal, which [redacted] agreed to at the time of purchase. She is able to give the voucher as a gift or pay the extra fees requested by the merchant. At this time, LivingSocial is unable to provide a refund for this voucher.

We hope that this resolves [redacted]'s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I bought a service from you in good faith, I paid for cleaning and I am getting nothing. [redacted] is incorrect in her response that I was unwilling for to pay for [redacted]g to travel extra miles. I was not given that option. The vendor just informed me that she was not coming. I just have to loose my money and not get the service that I paid for.

- I tried to get a hold of the vendor and had a very difficult time, She never answered the phone after trying to reach her lots of times.

- I live 80 miles away from the vendor. Why was I sent this deal? I could drive to three other states in the time it would take to get there. I pick the location to get deals from. I picked [redacted]. This deal was no where near [redacted].

- I spoke with [redacted] and [redacted] from Living Social who were not addressed in your response to me. [redacted] promised me a phone call and a email, I never heard from her. [redacted] was rude just advising that his Living Social needs to pay too many people and I am just out of luck.

- I asked for a credit from Living Social so that I can get the service I paid for from someone local. It is not fair that I was sent this deal living so far away, I could not get intouch with the company, The Living Social Customer service is not good. As you can see from my profile I buy several deals from Living Social. You company needs to stand behind good customers. List good businesses that will contact customers, Improve your customer service. Your business should not just take my money and I not get anything for it. Please provide a minmum a credit.

Regards,

Business

Response:

On March 22, 2013, the RevDex.com received a complaint about LivingSocial from [redacted],

Revdex.com Case Number [redacted]. LivingSocial received the rejection of our March 26,

2013 response on March 28, 2013. [redacted] rejected LivingSocial’s response

via the Revdex.com because she is requesting a refund.

Per LivingSocial’s terms (livingsocial.com/terms), a refund may only be issued

within seven days of purchase or if the merchant has gone out of business. [redacted]’s request is outside of the refund policy. [redacted] has made

numerous purchases on LivingSocial and therefore is aware that there is fine

print with important restrictions on any deal that is purchased. The distance

restrictions and service area were provided in the fine print prior to [redacted] making the purchase as well as on the voucher itself. However, as a

courtesy outside of policy, the purchase has been refunded in Deal Bucks as a

credit to [redacted]’s account. She may use this credit toward future

purchases.

We hope that this resolves [redacted]’s issue.

Best regards,