LivingSocial, Inc

Review: LivingSocial sold me 2 vouchers which provide 1 hour of horseback riding lessons from a local vendor ([redacted]) for use between March 30 - August 5th. When I contacted the vendor she didn't respond for weeks after multiple messages and emails were sent, finally got a hold of someone and they told me there is no availability to use these vouchers before they expire. I contacted living social to request they either refund the purchase price or help us with the vendor as they are not being honored. Living social told me "sorry we only offer refunds for the first 30 days, if you don't want them you should gift them to someone else".. Gifting them to someone else doesn't solve the problem of them selling vouchers that expire before the vendor has time to allow us to use them. These cannot be used as advertized. They have not provided the service we paid for and refuse to refund the purchase price or remedy the issue.Desired Settlement: I'd like a refund of the amount we paid for the vouchers that cannot be used as advertized.

Business

Response:

On May 26, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on May 28, 2013. [redacted] sent a

complaint via the Revdex.com regarding LivingSocial because they feel

as if the promotion was misleading and not as advertised.

LivingSocial apologizes for the experience that [redacted] had

with [redacted]. Per LivingSocial’s refund policy

(livingsocial.com/terms), a refund will be issued within seven days of purchase

or if the merchant has gone out of business. The fine print of the voucher

clearly states that the voucher is subject to the availability of the merchant

and scheduling is required. Our specialized Merchant Services team has confirmed

that the merchant is open and is actively honoring and redeeming all vouchers

that were sold. The merchant has requested that all pertinent information be

left on the voice mail or included in an email when trying to book a

reservation. The merchant can be reached directly at [redacted],

and [redacted].

We hope that this resolves [redacted]’ issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Although the business responded to living social claiming to be accepting the vouchers she has not returned any of my emails or phone messages, I have left several. I understand vouchers are subject to scheduling however this is ridiculous.

It's been months now off trying to get a response or call back from her, living social is not standing behind their vouchers or vendors. I've purchased others that didn't get used because I didn't have time, I never requested refunds on those so it's not that I changed my mind it's because I can't get the vendor to respond or honor the vouchers

Regards,

Review: I purchased a LivingSocial Deal for Teeth Whitening for the [redacted] for the amount of$135.00 in December 2012. I called the merchant at the beginning of May to book an appointment since it is closer to my June 22nd wedding. The scheduler at the office claims that they were booked and to call back soon in case there was a can cancellation. I called back May 13th which was still before the deal expired but they were still booked because they were having problems booking the appointment for the whitening and the consultation for the whitening. Here is a timeline of events:

1. I called the merchant Thursday, May 2, 2013 before the voucher expired....they said no appointments were available and had me called back another day. I called back AGAIN on May 13th before the expiration date and was told there was not enough time to do the service to call LivingSocial to get a credit.

2. I called LivingSocial on May 16th BEFORE the voucher expired who sent it to the refunds department and told me I had to wait for an email response about recieving credit.

3. Days later on May 20, 2013, LivingSocial responded that the merchant said "they never heard of me" so I could not get a refund or credit.

4. I called the merchant the next morning May 21, 2013 at 8:20am to ask why they told me to call living social just to tell them that they had never heard of me as if I never tried to redeem the voucher before expiration. They said they were not aware of who living social were referring to nor who may have responded saying that. They may have thought perhaps LivingSocial was asking whether I was seen there as a patient. I was recommended to either call back LivingSocial or as a courtesy I could pay out of pocket for the teeth whitening for $622.00 still. Said there were about 10 people that either couldnt get an appointment in time or who did not remember until after the expiration date. I told her its one thing if you are past expiration, but if they do not have an appointment available and refuse to honor the voucher at value later then it is the fault of the merchant. She mentions the voucher was for sale in December. I told her that I once again was getting the whitening for my wedding and wanted to get it closer to my wedding. I told them I would call back LivingSocial as suggested rather than pay her $622 for a service that normally costs $250 or less.

5. After a few email correspondence with LivingSocial refunds agent she still seemed as if she had not bothered to read the email and kept telling me to work it out with the merchant because the voucher was expired. She said that since the voucher was now expired then Living Social could not offer me credit nor a refund ALTHOUGH I contacted Living Social before the voucher expiration.

6. On May 25, 2013 I called back LivingSocial where customer service took my phone number and information to call both the merchant and myself on a conference call on Tuesday, May 28th at 2:30p EST because the merchants office was closed on weekends + Memorial Day, but I never received a call back from the agent.

7. Today I get another customer service email from LivingSocial I cannot get a refund or credit because it is past the expiration date.

-[redacted]Desired Settlement: My desired outcome is for Living Social to provide a refund to my credit card in the amount of $135. I am willing to accept a credit for the amount of $135 although I truly never want to purchase anything from this company again considering they advocate more towards the merchant than the consumer.

Business

Response:

On May 31, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on June 1, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because the refund request for her [redacted] voucher was denied.

We're sorry to hear that [redacted] had an unfavorable experience with her voucher. We credited 135 Deal Bucks to her LivingSocial account on June 2, 2013. These Deal Bucks will be applied automatically to [redacted]' next LivingSocial purchase unless specifically restricted by The Fine Print of the deal.

We hope that this resolves [redacted]' issue.

Best regards,

Review: I purchased a Living Social deal online for a cabin rental at [redacted] campground here in Indiana. I attempted to use the voucher to book a cabin for July, but the camp grounds have no dates for this month in any of their cabins. The agent at [redacted], instead, booked my party for an RV pull-through, valued at $12 per night. I don't own an RV and I'd paid $186 for the voucher for the cabin. When I discovered the disparity, I cancelled the booking with [redacted] and advised Living Social of the issue and requested a refund. Living Social refused to refund my credit card and would not provide a reason why, stating only that my circumstance fell outside their refund policy.Desired Settlement: I would like the full amount of $186 refunded to the credit card I provided. As a last resort, I will accept a Living Social credit of $186 but that is really the last thing I want to do. I'd rather spend the money finding a camp site with cabin vacancies.

Business

Response:

On June 17, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on June 17, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because the refund request for her camping voucher was denied.

We're sorry to hear that [redacted] had an unfavorable experience with her voucher. We processed a refund for $186 on June 15, 2013. Depending on her financial institution, it will be posted to her account within three to five business days.

Best regards,

Review: I purchased a voucher through Living Social for a Vent Cleaning. I immediately scheduled a time for the 3rd party to come out. They did not show, so I rescheduled a 2nd time. The 2nd time I rescheduled they cancelled, and the 3rd time I rescheduled they did not show again. I contacted Living Social as that is who I paid for the service and they informed me they could not give me a refund or a credit as it is outside the scope of their return policy. The window for their return policy closes before services can even be rendered, and therefore cleans their slate of any liability if the clients they are marketing for do not fulfill the agreed service. When I told their client, [redacted], that I wanted a refund they informed me that Living Social would have to provide the refund. Living Socials return policy covers up to 7 days, but this client was not able to service us until 2 months after purchase. I could have never known that they would steal my money as I trusted the Living Social name to fulfill any bargain they advertise.Desired Settlement: Due to their clients continuing not to show, and the fact that Living Social did not reach a solution with their clients on my behalf, I want the $50 that I paid to Living Social refunded to my credit card. I am prepared to provide exact documentation of all communication that I had with their client showing that services were not rendered as promised. Also, I would like their return policy to be more reflective and compatible to consumers who have paid for a service and never received it.

Business

Response:

On August 6, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on August 6, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial due to her inability to redeem a voucher for vent cleaning.

Review: I purchased a living social deal for a Chimney Cleaning Service, [redacted]. I contacted the company several times and was finally able to secure an appointment. They never showed for the appointment. I contacted the company at least 4 times and then reached out to Living Social for a refund. They contacted me and researched the issues, but offered me a credit towards additional services with them. I want my money ($69) refunded to my credit card. They are not willing to do so. I do not feel comfortable making future purchases with this company if they can't pick responsible companies to work with. I'd like a full refund. Please help.Desired Settlement: I'd like a full refund of $69 to my credit card.

Business

Response:

On August 9, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on August 10, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because **. [redacted] purchased a voucher for [redacted] and the merchant did not show up for the appointment. After multiple failed attempts to contact the merchant, **. [redacted] would like a refund to her credit card.

Review: I purchased a Xoom Dentist In-Office [redacted] Cleaning certificate from LivingSocial for $149, certificate that could be used until 8/17. Yet, when I called the dentist's office I learned that they only offer the service on Thursdays at a certain time [which obviouisly limits the time certificates are used] and they were booked long time ago and it is not possible for them to honor this certificate even though I am calling before the expiration date of 8/17. They recommended that I call LivingSocial and get a refund. When I called, LivingSocial rep [[redacted], who refused to give me his last name or employee number] were extremely rude and told me they won't give me a refund.

I purchased a certificate that was NOT honored by the merchant, even though I called before the expiration date, and LivingSocial who sold me this now-meaningless certificate refused to give me my money back. Simply fraud!Desired Settlement: I want my money back, not LivingSocial bucks my the real money in the form of a check or a credit card refund. And an apology for being treated this poorly.

Business

Response:

On August 14, 2013, the RevDex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on August 14,

2013. **. [redacted] sent a complaint

via the Revdex.com regarding LivingSocial because he has

experienced issues with redemption pertaining to a purchase made on May 17, 2013,

in the amount of $149.00 for [redacted].

LivingSocial apologizes for the

experience **. [redacted] has experienced regarding

the redemption of his voucher for [redacted].

Our refund policy dictates that a refund will be processed within seven days of

purchase or if the merchant has gone out of business (www.livingsocial.com/terms). The

fine print of the voucher states that appointments are required and that the

voucher is subject to the merchant’s availability.

**. [redacted] contacted LivingSocial

on August 14, 2013, at 3:16PM ET and was advised that we would not be able to

issue an out-of-policy refund back to credit card as he was unable to redeem it

prior to the expiration date of August 17, 2013, due to the limited

availability. At this time a Deal Bucks credit was offered in the amount of

$99.00 as a courtesy based on his negative experience and **. [redacted] declined.

**. [redacted] called back at 4:28PM ET

and accepted the out-of-policy Deal Bucks refund in the amount of $99.00 which

has been credited to his account. LivingSocial is not able to reverse the

accepted credit that has been placed on the **. [redacted]’s account and we

encourage **. [redacted] to utilize the credit towards a future purchase(s).

We hope that this resolves **. [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: I BOUGHT A [redacted] Terry Robe Plus Free Wash Cloth ON LIVING SOCIAL ON AUG 6 FOR $37. I RECEIVED MY ITEM ON SEPT 4. THE ROBE WHICH STATES FITS ALL DID NOT FIT. I CALL LIVING SOCIAL ON SEPT 4 TELLING THEM THAT I NEED TO RETURN THE ITEM. LIVING SOCIAL TELLS ME I MUST CONTACT THE VENDOR OF THE ROBE WHICH IS [redacted] AND RETURN IT THEM SO I COULD GET A REFUND. I CALL [redacted] AND THEY TELL ME NO REFUNDS. I CALL BACK LIVING SOCIAL AND THEY TELL ME THE ONLY WAY THEY COULD GIVE ME BACK MY MONEY IS TO SEND BACK ITEM TO VENDOR. SO I RIGHT TO Revdex.com AND MAKE A COMPLAINT AGAINST [redacted] TO HAVE THEM ACCEPT MY RETURNS AND RETURN ANOTHER ITEM. Revdex.com, [redacted] AND I AGREED TO SEND BACK THE ROBE. I WROTE BACK TO LIVING SOCIAL AND THEY TOLD ME TO GET THE REFUND KNOW FROM [redacted] DID NOT RECIEVE THE MONEY. tHE RECIEVED SOME MONEY FOR THE ROBE AND I WILL GET REIMBURSED FOR THAT MONEY BUT NOT FOR THE $37.Desired Settlement: FULL REFUND TO MY CREDIT CARD

Business

Response:

On September 26, 2013 the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on September 27, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because he purchased a deal with [redacted], and the product was not as advertised. **. [redacted] would like a refund for the amount that he paid for this voucher.

Review: I ordered oil changes (3) for 29.00 from a company which was supposed to send me a punch card before I made an appointment for the first oil change. This was done on sept 20, 2013. When I called they said it would take a week to ten days. I also called Living Social and was told that it hadn't been long enough and I should wait. This was my fourth time ordering from Living Social and never had a problem til now. When I talked to Living Social I simply wanted them to return my 29$. They refused. That's still all I want. It is now almost a month since ordering (18th Oct).Desired Settlement: my money returned

Business

Response:

On October 18, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on October 20, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because the refund request for her oil change voucher was denied.

Review: I ordered 2 pairs of headphones from [redacted] through living Social on October 15th, first the company would only accept payment for one set, I contacted Social Living they gave me the wrong email address for seller, later rectified on second try. Finally was able to pay the shipping but was not asked for color preference. The vouchers small print stated the ite** would arrive in 2 weeks. I contacted the seller in Hong Kong and was told the product was sent on the 19th October and it would take 15 - 18 days which would be Nov. 2nd - Nov. 5th after they did not arrive (already past the 2 weeks promised deadline) I contacted the seller again and was given exactly the same information. I contacted the help department of Living Social only to be told basically they had nothing to do with it and there was nothing they could do. But hang on was this not through the living social site???Desired Settlement: A refund for the product I did not receive.

Business

Response:

On November 8, 2013, the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on

November 16, 2013. **. [redacted] sent a complaint via the RevDex.com regarding LivingSocial because her products weren’t redelivered two

weeks after completing the redemption process.

LivingSocial apologizes for

the delayed delivery of **. [redacted] products and have credited her account

with 10 Deal Bucks for the inconvenience caused. We have confirmed that **.

[redacted]’s products were delivered on November, 13, 2013 and November 14,

2013 and therefore we’re unable to refund **. [redacted]’s purchase.

We hope that this resolves

**. [redacted]’s issue.

Best regards,

[redacted].

Review: On November 18, 2013 I ordered via Living Social through [redacted] and was billed via Living Social through [redacted] sent an email informing me that I would not be billed until the order was sent. The following day [redacted] deducted $20.00 from my checking account and made payment to Living Social and provided me a UPS tracking # on the item that was ordered. The tracking # has never been activated and the item was never received. I have ordered numerous times online via other vendors and paid via [redacted] with no problem. They won't even consider reimbursing (doing a charge back to [redacted]) but are willing to give me "Bonus Deal Bucks". HELLO, I will NEVER deal with Living Social again, so what good is the "Bonus Deal Bucks" going to do? And after reading 300+ negative reviews online regarding Living Social, I seriously doubt if I placed another order that I would ever receive ANYTHING from this businessDesired Settlement: My [redacted] account be reimbursed the $20.00 as a full and complete remedy to make me "whole" once again.

Business

Response:

On February 21, 2014,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on March 9,

2014. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she never received the variety pack of 120 kids’ bandages

that she ordered from [redacted].

LivingSocial apologizes

for the inconvenience [redacted] experienced when she purchased this deal. It

doesn’t look like [redacted] ever redeemed her vouchers. The merchant wont ship

the order until the redemption is complete. If [redacted] would still like the

items, she will need to redeem both vouchers on the merchant’s website. We apologize

if it wasn’t made clear that this needed to be done in order to get the

bandages. For the inconvenience, 20 Deal Bucks have been credited to [redacted]’s

account. This credit is equal to the amount that was paid for the voucher, and

will automatically be applied to [redacted]’s next purchase, unless restricted

in the Fine Print of the deal.

We hope that this

resolves [redacted]’s issue.

Best regards,

Review: This company has been telling me they are offering me a credit that I will be able to use for one of their "escape" trips. However, it has been days since they said they were crediting my account and every day that goes by their pricing goes up. Already the difference in price is greater than the credit that they are refunding me. When I began booking the trip the initial offer was for $329/night, the room is now $434/night, the trip is for 2 nights. The credit they are "processing" is for $150. I have no lost $200 in value waiting for a $150 credit.Desired Settlement: I would like to be able to book the trip with the credit they are still "processing" at the original price of $329.

Business

Response:

On February 21, 2014,

the Revdex.com received a complaint about LivingSocial from **.

[redacted], Revdex.com Case Number [redacted]. LivingSocial received the

complaint on March 7, 2014. **. [redacted] sent a complaint via the RevDex.com regarding LivingSocial because they haven’t received a credit for

LivingSocial so they can purchase an escape.

Review: I ordered two [redacted] Run 5K: Entry Packages through LivingSocial. They claimed that I could get one of my packages for free if I get three more people to purchase the deal. So I did get three more people to purchase the deal using the link provided. I got an email saying that one of my deals would be free, but it was pending... I never received one of my deals for free, and all three of my friends purchased the deal.Desired Settlement: I would like a refun of $25.00 for one of the packages I purchased was supposed to be free.

Business

Response:

On April 4, 2014 the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April 6, 2014. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she believes that she should have received a refund for one of her vouchers purchased on January 17, 2014 in the amount $25 as she believes she had three valid referrals for our Me + 3 promotion.

Review: I purchased a voucher for 6 [redacted] treatments for the [redacted] (voucher # [redacted], exp 20Jul2014). I used these exactly as stated and followed all directions. I had two different people place me under the laser with two different approaches. One woman would have the laser targeted on my underware and the other would have me roll my underware down to allow the laser to make contact with my skin. This woman did my last appointment (visit 6). I asked about this and she said it would not work through clothes. They took measurements before my first treatment, but did not even bother to take the measurements on my last visit. I only know the service did not work because my clothes were fitting exactly the same after all six treatments. I contacted living social about this issue and they said I would have to contact the business to get a resolution. The problem is that the business has not even redeemed the voucher, so I believe they know they did not provide me with appropriate service and did not redeem it. Since the business is not redeeming, I believe I should receive a refund due to having inferior services from this business.Desired Settlement: I would like a refund of this voucher due to inferior product and service that did not produce any results.

Business

Response:

On June 13, 2014, the RevDex.com received a complaint about LivingSocial from [redacted], Revdex.com Case

Number [redacted]. LivingSocial received the complaint on June 14, 2014. **.

[redacted] sent a complaint via the Revdex.com regarding LivingSocial

because she would like a refund processed on her March 9, 2014, $200 purchase,

for a deal offered by the merchant [redacted]. **. [redacted] requests

this refund because she is unsatisfied with the results of the services

provided by [redacted].

We have reviewed **. [redacted]’s request and

apologize for any inconvenience she has experienced with this deal. As a result

of the services having been provided by [redacted] as detailed on

the voucher that **. [redacted] purchased, we are unable to process a refund on

this purchase. Any dissatisfaction with the results of the services provided

would have to be addressed directly with [redacted].

We hope that this resolves **. [redacted]'s issue.

Best Regards,

Consumer

Response:

The company has not even redeemed the voucher though, so how would they remedy this situation. The services were done in early April, so in my opinion the [redacted] is not going to redeem it, therefore making it a living social issue. Since it has not been redeemed, I feel living social should be able to compensate me for this deal.

Business

Response:

On June 13, 2014, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the rejection of our June 16, 2014 response on June 18, 2014. **. [redacted] rejected LivingSocial's response via the Revdex.com because she would like a refund for a purchase made on March 9, 2014 for [redacted].

Review: On July 24, 2012 bought an Auto Care Special package for $30 that included 3 full service oil changes and two tire rotations for [redacted] located at [redacted] The voucher was redeemed online per instructions and received a punch card in the mail that has a 1 year expiration date of July 29, 2013. However, [redacted] is not willing to honor the punch card although it has not expired. The card is only valid for the above-mentioned location and is not transferable. I am unable to obtain the service that I paid for.Desired Settlement: Please refund the $30.

Business

Response:

On April 4, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April 6, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because he purchased a voucher for Auto Care Special, but upon receiving his punch card, the merchant refused to honor the deal.

A full refund has been processed in the form of LivingSocial credit. [redacted] now has a credit of 30 Deal Bucks that will be valid until April 8, 2018. These Deal Bucks will be applied automatically to his next LivingSocial purchase unless specifically restricted by The Fine Print of the deal.

We hope that this resolves [redacted]'s issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased a voucher from LivingSocial.com that cost $25 for "$200 to Spend on a [redacted] or [redacted] Set" at [redacted] When we attempted to redeem the voucher at [redacted], the store was unwilling to sell us any of the reasonable priced mattress sets, only their higher end mattresses, using the voucher. This resulted in an out the door cost of approximately $400 for a child's mattress, plus the $25 cost of the voucher. Nowhere in the voucher fine print did LivingSocial.com indicate there was a minimum purchase price.

For reference, the fine print of the deal is included verbatim below:

Limit 1 per person, up to 1 additional as gifts • Limit

1 voucher per transaction • [redacted] package consists

of any wooden frame and futon mattress; Includes

all sizes • Voucher includes all non-promotional

futons and mattress sets; Excludes previous

purchases, layaways, special orders, and upgrades

• Valid in-store only at any of 13 MI locations listed •

Entire value must be used in a single visit

Except where noted in the Fine Print:

Cannot be combined with any other offer or promotion

Tax and gratuity are not included

PAID VALUE ($25) EXPIRES: 05/17/2018

PROMOTIONAL VALUE ($175) EXPIRES: 09/24/2013

LivingSocial Terms and Conditions -

http://www.livingsocial.com/terms

I contacted LivingSocial.com through their web form (https://help.livingsocial.com/contact_us) and, after numerous emails back and forth with customer representatives clearly requesting a refund of the purchase price due to the voucher not being honored as purchased, I have not received a refund (reference Your LivingSocial Help Request #[redacted]). The latest communication from LivingSocial.com stated:

"Please reach out to a member of this locations management as they understand how to honor the deal as it does not have a purchase amount attached to it."

Through my communication with LivingSocial.com, it is clear they do not intend to refund the purchase price ($25) of the voucher to make me whole. They continue to refer me to [redacted], though my purchase was through LivingSocial.com.Desired Settlement: Refund of the $25 purchase price of the voucher as a credit on the credit card I used to complete the transaction.

Business

Response:

On June 6, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on June 15, 2013. [redacted]

sent a complaint via the Revdex.com regarding LivingSocial because he

was denied a refund for his [redacted] voucher.

While [redacted]’s request is out of our refund policy, we do

understand the frustration he had when attempting to redeem his voucher. We

have refunded the deal in the form of LivingSocial Deal Bucks. This $25 credit

is good for five years and will automatically apply to his future purchases.

We hope that this resolves [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I have no interest in credit with this company. They failed to provide the service purchased and I insist on a full refund in cash as opposed to credit with LivingSocial. I do not intend to do business with LivingSocial again, therefore "Deal Bucks" are of no use to me.

Regards,

Business

Response:

On June 6, 2013, the Revdex.com received a

complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the rejection of our

June 17, 2013 response on June 20, 2013. [redacted] rejected LivingSocial’s response

via the Revdex.com because he was unable to use the voucher as he

intended to and is requesting a credit card refund.

LivingSocial has processed a reversal of the Deal Bucks refund previously offered and processed a

credit card refund to the credit card originally used to make the purchase.

We hope that this resolves [redacted]’s issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me although it should NEVER take this long or this much effort to resolve such an issue. I will be sure to advise others of your policies so they may make an informed decision about doing business with you.

Regards,

Review: This was advertised as a 59% discount when in fact it is only an 8% savings. Living Social advertised the "deal" as a 59% discount - a "$20 ($49 value)", according to Living Social: [redacted] However, if you go to http://www.[redacted].com/, the item is available for $24.99Desired Settlement: I would like LivingSocial to issue a full refund to my credit card - I do NOT want LivingSocial "deal bucks."

I would also like the Revdex.com to look into LivingSocial's frequent lapses of truth in advertising.

Business

Response:

On December 17, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial

received the complaint on December 21, 2013. **. [redacted] sent a complaint via the

Revdex.com regarding LivingSocial because she feels that we falsely

advertised the value of savings for the deal she purchased on December 8, 2013

in the amount of $20.00 for [redacted].

We certainly apologize

for any confusion **. [redacted] has experienced. We have taken a look at the value

of the voucher that **. [redacted] purchased as it shows on [redacted] site. We have

confirmed that **. [redacted] purchased a voucher for “Santa’s Workshop” In a Candy

Cane Tin with Gourmet Chocolates and when looking on [redacted] site it shows

that this particular item is $49 but when using a LivingSocial voucher it is

priced at $20. We have confirmed that the Santa’s Workshop Christmas tree that

is priced at $29 on [redacted] website is not the item that **. [redacted]’s voucher

applies to, therefore the value is not what is reflected on our site. We show

that **. [redacted] purchased her voucher using her Deal Bucks

within her LivingSocial account. As **. [redacted] is requesting a refund we have

happily processed a full refund for her purchase back in the same form in which

she purchased it and she now has 20 Deal Bucks back within her LivingSocial

account.

We hope that this

resolves **. [redacted]’s issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I do not agree that the item is as advertised. However I accept the "deal bucks" credit offered by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: This is the second consecutive time I've had issues with LivingSocial. The last time was when one of their clients wouldn't return phone calls to schedule an appointment. A credit was issued for the $55 that was used to purchase this LivingSocial for a NYC Cruise. This is for a scheduled trip to NYC so only one date was available on my schedule. When the voucher was purchase with LivingSocial, I attempted to click the link provided on the voucher and it was invalid. Once I was able to do a search for the correct link, the only date I had available was no longer an option. I contacted ** in which they replied that it was a non refundable voucher. This is also listed on the voucher, along with the invalid link to the site. The mistake of LivingSocial of falsified information on the voucher had caused this transaction to be at the loss of the customer. Please help correct this error. Thank you, [redacted]Desired Settlement: Refund or Credit will be sufficient.

Business

Response:

On June 30, 2014, the Revdex.com

received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the

complaint on July 3, 2014. **. [redacted] sent a complaint via the RevDex.com regarding LivingSocial because she is requesting a refund for a purchase

made on June 9, 2014 in the amount of $49 for [redacted]. **. [redacted] is

requesting a refund for a non-refundable event because the redemption

instructions she was provided with included a broken link to the merchant’s

website. **. [redacted] needed to book reservations for August 7, 2014 as it was

the only date that fit her schedule. Two weeks after she completed the

purchase, she was able to locate the merchant’s website and was under the

impression the August 7, 2014 date was sold out.

We have reviewed **. [redacted]’s request and

apologize for any inconvenience she has experienced with this deal.

LivingSocial escalated **. [redacted]’s issue to our Merchant Services team to

further investigate her concern. We have confirmed that the August 7, 2014 is

not sold out at the moment. There is an issue with the dock that won’t be

resolved until Monday, July 8, 2014, so it’s a possibility the merchant is not accepting

bookings until then. As this request is outside of our policy, we are unable to

refund **. [redacted]’s purchase at this time.

We hope that this resolves **. [redacted]'s issue.

Best Regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: I brought cleaning services from Living Social. The vendor refused to do the service that I paid for. Living Social will not give me back the money I paid for no service provided. Spoke to [redacted] and [redacted] in customer service and received horrible treatment. They were not willing to work with me in any way.Desired Settlement: Refund of 50.00 the amount that I paid.

Business

Response:

On March 22, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on March 24, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she requested a refund for her voucher for [redacted] and her request was denied. [redacted] lives outside the service area and does not wish to pay extra fees for the merchant to travel to her home.

The distance restrictions were clearly listed in the Fine Print of the deal, which [redacted] agreed to at the time of purchase. She is able to give the voucher as a gift or pay the extra fees requested by the merchant. At this time, LivingSocial is unable to provide a refund for this voucher.

We hope that this resolves [redacted]'s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I bought a service from you in good faith, I paid for cleaning and I am getting nothing. [redacted] is incorrect in her response that I was unwilling for to pay for [redacted]g to travel extra miles. I was not given that option. The vendor just informed me that she was not coming. I just have to loose my money and not get the service that I paid for.

- I tried to get a hold of the vendor and had a very difficult time, She never answered the phone after trying to reach her lots of times.

- I live 80 miles away from the vendor. Why was I sent this deal? I could drive to three other states in the time it would take to get there. I pick the location to get deals from. I picked [redacted]. This deal was no where near [redacted].

- I spoke with [redacted] and [redacted] from Living Social who were not addressed in your response to me. [redacted] promised me a phone call and a email, I never heard from her. [redacted] was rude just advising that his Living Social needs to pay too many people and I am just out of luck.

- I asked for a credit from Living Social so that I can get the service I paid for from someone local. It is not fair that I was sent this deal living so far away, I could not get intouch with the company, The Living Social Customer service is not good. As you can see from my profile I buy several deals from Living Social. You company needs to stand behind good customers. List good businesses that will contact customers, Improve your customer service. Your business should not just take my money and I not get anything for it. Please provide a minmum a credit.

Regards,

Business

Response:

On March 22, 2013, the RevDex.com received a complaint about LivingSocial from [redacted],

Revdex.com Case Number [redacted]. LivingSocial received the rejection of our March 26,

2013 response on March 28, 2013. [redacted] rejected LivingSocial’s response

via the Revdex.com because she is requesting a refund.

Per LivingSocial’s terms (livingsocial.com/terms), a refund may only be issued

within seven days of purchase or if the merchant has gone out of business. [redacted]’s request is outside of the refund policy. [redacted] has made

numerous purchases on LivingSocial and therefore is aware that there is fine

print with important restrictions on any deal that is purchased. The distance

restrictions and service area were provided in the fine print prior to [redacted] making the purchase as well as on the voucher itself. However, as a

courtesy outside of policy, the purchase has been refunded in Deal Bucks as a

credit to [redacted]’s account. She may use this credit toward future

purchases.

We hope that this resolves [redacted]’s issue.

Best regards,

Review: I was inquiring about a hotel stay through the living social deal and I was checking availability and while I was waiting for the dates available to come up and it took me to a page telling me that my payment processed. I never got to a page where to verify my payment like I have when I purchased from this company before. I called living social within 5 minutes and spoke with [redacted] and she told me that it was a non-refundable and it was written in the fine print. I told her that I didn't read the fine print because I had no plans of purchasing anything at this time and I never submitted a payment. She acted as if I was lying and had total disregard to my claim by saying, " show up to the hotel with my ID." I told her I'm not showing up with no ID because I have no plans to go, I then proceeded to hang up the phone. I then called back and spoke with [redacted], explained the situation to him and he asked me was I on a mobile network and I said yes. He then told me that they have been having this problem a lot lately and he will go back to me within 24-48 hours. [redacted] responded back to me 4 days later in an email to tell me that I could not get a refund. I don't see why I shouldn't get a refund because I never submitted a payment and they shouldn't have kept my credit card number on file to charge it in a situation like this. I hope that the problem can be resolved.Desired Settlement: I hope to get my bank account credited back with my $996.

Business

Response:

Review: I purchased a voucher through living social that allows me to get 3 pedicures at [redacted]. I called on Saturday to schedule an appointment & was told that I had to go to a website to make that appointment. She was in a rush so it was hard to understand her so I search the web for what I thought she said. She said that I had to search for her name. I asked her name because there is no name on the voucher. She told me that it was on there and that I need to schedule appointment according to that. I called back to get the spelling because I was not able to find the site. I told her that I couldn't find it and she said she was looking at the site so I asked if she could spell it. She spelled so what she was saying was [redacted]. I tried asking some other questions while I verified the site and she told me she was busy & had to go because she was working on a customer. I told that her attitude did not make want to come in there for service and she told me that was fine but that she could just stop what she was doing. I sent this information to living social and asked if I could just get a credit to use on something else because of her treatment. I was sent a response back stating the website address and if I didn't want to use it that I should give the voucher to a friend. So I am suppose to give bad service to a friend. I have went to the website several times and still do not find the person's name who you were suppose to schedule the appointment. If you call and ask questions, the person is very inpatient with you. So basically, I have a voucher that can't be used that living social sold to me. I sent another message to living social stating that I was concerned with safety going to the salon after being treated the way I was treated on the phone. Sharp tools are used when getting a pedicure so how do I know something accidently will not happen now. No response to that from living social.Desired Settlement: I just want to a credit to be applied to something else. Even if I felt safe to go there, there is not enough information supplied to make the appointment.

Business

Response:

On April 10, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April

14, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she purchased a voucher for three pedicures from [redacted] on March 3, 2013 for $37. She is requesting a refund because she

was not happy with the way the merchant spoke to her on the phone.

LivingSocial

apologizes for [redacted]’ experience. Per LivingSocial’s terms

(livingsocial.com/terms), a refund may only be issued within seven days of

purchase or if the merchant has gone out of business. [redacted]’ request is

outside of the refund policy. However, as a courtesy outside of policy, the

purchase has been refunded in Deal Bucks as a credit to her LivingSocial

account. She may use this credit toward future purchases.

We hope that this

resolves [redacted]' issue.

Best regards,