LivingSocial, Inc

Review: On Sept. 19, 2013 I bought 4 vouchers from Living Social for a evening cruise of the Potomac with [redacted]) for a sum of $56.00. The instruction was to book the tour via email. I emailed [redacted] three times to book the tour for Nov. 7. There was no response. When [redacted] finally responded (they apologized and said the person in charge of reviewing emails was gone); my visitors have left and I have no need to go on a boat tour. I asked for refund from Living Social and they said they can not refund me but will give me $56.00 credit that I can use with any other Living social promotion. On January 7, 2014 I proceeded to buy 4 vouchers for a total sum of $56.00 for [redacted]. On Jan. 8, I went to [redacted] (**) to use the 4 vouchers. ** said I can only use one voucher at a time per visit, and only one visit a day. This fine print message was not included in the voucher but in a separate page which I did not see. The voucher dis not state there was a second page. It means I have to go to the [redacted] place 4 times. This place is 40 minutes from me and I do not drive, but have to ask someone to drive. This is not acceptable to me.Desired Settlement: I get refunded $56.00.

Business

Response:

On January 9, 2014, the Revdex.com

received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on January

11, 2014. **. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she wishes to have a refund back to her credit card for

her purchase that she made for [redacted].

We’re sorry for any

inconvenience that **. [redacted] has encountered with her purchase. We understand

that **. [redacted] is requesting a refund for her purchase back to her credit card

as she was not aware that she could not use all four of her vouchers during the

same visit. Within the Fine Print section of the deal, it does state that there

is a limit of one voucher per customer per visit to [redacted]. This

information is provided on the deal page prior to making the purchase and is

also listed on the physical voucher after the purchase has been completed. **.

[redacted]’s purchase for [redacted] was made fully by using the Deal Bucks

that she had within her LivingSocial account and there was no amount charged to

her credit card for this purchase. **. [redacted] accepted these Deal Bucks into her

LivingSocial account on January 6, 2014. As **. [redacted] has requested a refund for

her purchase, we have processed her refund in full in the form in which it was

purchased which is Deal Bucks back into her LivingSocial account. As she was

not charged to her credit card for this purchase, we are not able to process a

refund back to her credit card. **. [redacted] will see that she has 56 Deal Bucks

available in her LivingSocial account that do not expire.

We hope that this

resolves **. [redacted]’s issue.

Best regards,

HORRIBLE COMPANY. Bought certificate for a Chicago play and the theater was not even there. Asked every shop within a block of the address listed and no one knew any thing about this theater. No phone number on the certificate and no listing. Called SL and the girl at LS had a couldn't care less attitude. She was rude and wouldn't even offer a credit. I said so what happens to my $80.00? I don't get any thing for it?! She couldn't answer me other than re-quoting no refunds. DON'T USE SOCIAL LIVING.

Review: I placed a order with livingsocial in october, was told the order will take six weeks. In decemeber I de ided to give them a call after not receiving the product, just to be told that I was not charged for shipping and will have to be mailed a form to fill out and they will send the product. after two months why couldn't they inform me of a seperate fee to pay to ship the product. it was not in the contract of a different fee to be paid. I just asked them to give me a refund of the amount of the product and they refused because it was not after seven days of purchase which I feel was not my fault for the falsified information given to me.

Business

Response:

On December 9, 2013, the RevDex.com received a complaint about LivingSocial from [redacted], Revdex.com

Case Number [redacted].

LivingSocial received the complaint

on December 10, 2013. **. [redacted] sent a complaint via the RevDex.com regarding LivingSocial because of unanticipated shipping charges she was

notified of when she attempted to redeem the voucher she purchased

on October 25, 2013 in the amount of $9. **. [redacted] is requesting a full refund.

LivingSocial apologizes for the

experience that **. [redacted] had with this deal. Our records indicate the

shipping charges were included in the ‘Fine Print’ of the deal. The ‘Fine Print’ is something that is included on all of our deals, and was visible prior to **. [redacted]'s purchase. Despite **. [redacted]’s request being outside of policy, as a courtesy, LivingSocial has refunded **.

[redacted] in the form of 9 LivingSocial Deal Bucks, a cash value credit that will

automatically apply to future LivingSocial purchases. No further compensation

may be issued at this time.

We hope that this resolves **.

[redacted]’s issue.

Best regards

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I choose to do no further business with livingsocial. Any other company adds shipping charges and like I said know where on the website did it say anything about paying an extra seperate fee for shipping. So I would just like to have my amount charged back to my card because again I refuse to order or use there service again, in no shape, form, or fashion will I do business with them.

Regards,

Business

Response:

On December 9, 2013, the RevDex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the

rejection of our December 10, 2013 response on December 11, 2013. **. [redacted]

rejected LivingSocial’s response via the Revdex.com because she is

requesting a credit card refund for her voucher.

We have reviewed **. [redacted]’s request and apologize for any inconvenience she has experience with this deal. **. [redacted] purchased our deal on October 25, 2013 and originally requested a refund for her voucher on December 9, 2013. This refund request came outside of our seven day refund policy. However, as a courtesy we have extended a Deal Bucks refund to **. [redacted] because she is a valued consumer. The ‘Fine Print’ of this voucher listed the shipping charge, and was available on the deal page prior to when **. [redacted] purchased her deal. Because **. [redacted]’s refund request came outside of our seven day window, no further compensation will be made at this time.

We hope that this resolves **. [redacted]’s issue.

Best regards,

Review: I took advantage of a Living Social offer for a room at the [redacted] in [redacted], CO. The purchase was made online on June 28th and $278.00 was deducted from our debit account. After paying for the deal my husband went online to [redacted] and found a better deal. and a reservation at the hotel was made. I immediately went back to the to the Living Social site and canceled the voucher. I received an email back from Living Social with Case #[redacted] saying they would respond to my cancelation. We never printed the voucher and of course it was never redeemed. In the meantime we did not get a credit for canceling the deal through Living Social nor did we receive any emails from them about the refund.

After a couple of weeks I sent an email asking where our refund was. On July 24th I received another email with case #[redacted] saying I would hear from them and never did. I sent a third email on July 26th with another case #[redacted]. Again no response. We did stay at the hotel with the reservation made through [redacted] and had a great time. When we returned on July 30th, I called and talked to a representative named [redacted] and he advised me we could not get a refund because we stayed at the hotel and did not cancel our reservation under the Living Social deal. The fact is we never made a reservation associated with the Living Social offer and as mentioned above never printed or redeemed the voucher.

At this point my husband got involved and called Living Social and talked to an agent named [redacted]. She indicated to my husband that she would pursue the issue and could not understand why I did not get a refund because her record showed the voucher had never been redeemed. She also sent an email on July 30th assigning yet another case number #[redacted].

So here we are on August 6th and there is still nor resolution to the matter. We have copies of emails sent and my account on Living Social shows a refund was applied for and the voucher was never used.

We would appreciate any help you can give.Desired Settlement: We would simply like a refund of $278.00.

Consumer

Response:

From: [redacted] <[redacted]>

Date: Tue, Aug 6, 2013 at 9:55 PM

Subject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].

To: "[email protected]" <[email protected]>

Hello,

Living Social responded with an email today, August 07, 2013, notifying me the $278 was being returned to my credit card. Complaint ID:[redacted].

Review: I purchased a voucher from Living Social on March 22 for a [redacted] Spring Lawn maintenance package in the amount of $39. A close friend also purchased the same voucher with a day or 2. Communication has been sparse from the vendor until the last contact from them on April 13. They have not responded to any contact from that point. Service has not been provided and Living Social has refused refund of my purchase on multiple occasions. The friend that purchased same voucher has received refund from living social. They are not consistently applying their policy nor providing any assistance in obtaining service from vendor.

Last email sent to vendor:

"We purchased this voucher on March 22 with the expectation that we would be able to use it within a week or two. The initial communication was terrible and it has now been over a month since we originally requested service. As per your instruction on April 13, I have marked off our sprinkler heads and left the $$ under the mat for 2 weeks now. The voucher has since been rained on and the markers have been removed due to my husband mowing. We are behind on our scheduled maintenance. We would have had lime on our lawn twice already.

I am very disappointed in both the communication and the lack of service received to date. Please advise what date you will be servicing our home so that I can ensure the proper markings for our sprinkler are in place at that time.

If I have received no response from you by end of day Tuesday April 30, 2013, I will officially be requesting a refund from Living Social."

I requested refund from Living Social on May 1. To which I have received a canned response that refund is not possible. I have subsequently emailed and called them. Both attempts have resulted in the same canned response.Desired Settlement: I would like Living Social to refund my purchase of $39.00 CDN.

Business

Response:

On May 14, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 19, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because of a purchase made on March 22, 2013 in the amount of $39 for [redacted].

Review: I have purchased a livingsocial deal for three months training at [redacted], the voucher number is [redacted]. I was able to go and redeem the voucher, however, nothing on the voucher says in order to redeem the service I would have to purchase an jujitsu outfit which is around $120 t0 $150 in order to take fighting classes at the [redacted]. THAT WAS NEVER PART OF THE DEAL, NEVER MENTIONED IN THE LIVINGSOCIAL VOUCHER. the livingsocial voucher is already $99.

I showed up at the place, once I found out I have to pay additional $120-150 (different types of jujitsu outfits offered) in order to redeem this voucher fully, I feel the advertisement failed to disclose all conditional required to take advantage of the voucher, and therefore feel cheated. If I had known about the additional fee or the fact a jujitsu outfit is must in order to learn skills at this fight academy, I would not have purchased the deal therefore I want my money back for FALSE ADVERTISEMENT.Desired Settlement: please refund me my money. I prefer credit card refund but I will settle for livingsocial credit. Please in the future, disclose all the conditions required to take advantage of the voucher, otherwise it will leave a bad taste in customers' mouths.

Business

Response:

On October 24, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on October 25, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she is requesting a refund for a purchase made on May 4, 2013 in the amount of $99 for [redacted].

Review: On Thursday, May 16th I went to [redacted] to shop using a Living Social voucher I had received as a gift. (Value was $30, purchased for $15.) When I arrived the owner said I didn't have to use it all at once but I responded that I did because it was expiring that day. She made a comment that it was for classes and supplies for the class but would honor the $15. The explanation on the voucher was NOT clear that classes were necessary to redeem the voucher, it was VERY confusing even after I read it several times.

When I said that the explanation on the voucher was not clear that classes were required (I read it that I could use it for merchandise), the owner, [redacted] said it was clear. I tried to explain to me as the consumer it was not (it wasn't to the person who purchased it for me either). She kept stating it was clear. When I tried to explain that sometimes when we write things others don't always interpret it the same way as we mean she said did not write it but Living Social wrote and she had read it and it was clear. I repeated that to me as the consumer it was not clear and then yelled, "I don't want to hear any more... I've heard enough...", stormed out of the store, slamming the door behind her. Another consumer in the store said it was not clear to her either that classes were needed and that the owner would not even answer a question for her.

Being the store was left unattended the other woman said she didn't know what to do being she needed to check out and leave. She eventually left with her bead selection and left the voucher on the counter. I too choose my beads and with no sign of the owner returning I put my beads in the little baggie and left my voucher on the counter.

As I was leaving, walking up the stairs, the owner was walking down the steps, she didn't say anything, gave me a negative look, entered the store again slamming the door behind her and then I heard what sounded like locking the door behind her, 45 minutes before closing time. Not even an apology or a "let's see what we can do to solve the issue."

What I was looking forward to as a fun time shopping turned into one of the worst shopping and customer service experiences ever!

I contacted Living Social with my complaint and the response I received was what looked like a stock response stating they were sorry for my unfavorable experience and they take feedback very seriously but did not offer a resolution to the complaint. The terrible customer service from the store has expanded to Living Social as well!Desired Settlement: To receive the $15 difference from the voucher as a refund being I did not receive the full value of the voucher and the store location is too far to make it feasible for me drive there to receive a credit for additional merchandise.

Business

Response:

On May 18. 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 19, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she received a LivingSocial voucher as a gift and had a negative experience when attempting to redeem the voucher.

Review: I purchased a driving experience online from Living Social last year to be used in August 2013. I received a notice from Racebox/Living Social that the sessions was cancelled because they didn't receive cars through customs. The email stated that you would need to log back on to system to arrange a new time to drive in September. I had already taken a day off work to go do the activity which was a big inconvenience as it was only days before the date. I then tried to reschedule as instructed to find that only one date was available and it was for a day that I would not be in town and had planned that trip for a while. I contacted Living Social and was directed to the person who handles the refunds. I have tried to get ahold as instructed to have this refund process to no avail. I can provided emails to support the above issues.Desired Settlement: I paid $159 and would like a full refund.

Business

Response:

On October 14, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on October 20, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she wants a refund for her racing voucher.

We're sorry for any difficulties **. [redacted] experienced while trying to redeem her voucher. We've refunded $159 to her credit card. Depending on her financial institution, it will be posted to her account within three to five business days.

We hope that this resolves **. [redacted]'s issue.

Best regards,

Review: I made a purchase on this deal site on 5/18/13. I purchased the customized dream heels. I ordered the heels in heel height 3 inches. Once I received the shoes I realized that the heels were not 3 inches. I immediately contacted the company requesting the correct shoes be sent to me. or a refund. The company told me that I would have to contact livingsocial for a refund. I then contacted livingsocial and they told me that there was nothing they could do and they were unable to extend me a credit card refund or Deal Bucks credit because my request is outside of their refund policy wish is 5 days. I explained to them that I didnt get my merchandise until after five days so it was impossible for me to request a refund without having my merchandise first and not knowing it would not be what I ordered.Desired Settlement: I would like a refund for this item since it is not what I ordered.

Business

Response:

On June 25, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on July 2, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she purchased a voucher on May 18, 2013 for $45 and feels that the product she received is not what she ordered.

Review: Hello,
I ordered a personalized cutting board through Living Social from a business called [redacted]sI placed the order with [redacted]s on September 18th It is now November 11th and I still have not received my orderI received a confirmation with an order number from [redacted]s and recently checked my order onlineIt said my order was "completed"I then received an email that my order had shipped on October 31st - 2-day priority shippingI checked the tracking number with USPS and found out that they had never received the product, only the shipping information was given to USPS[redacted]s does not answer their emails or phoneThere are hundreds of complaints against them, I found this out by checking their FB pageThey also have an "F" rating with the [redacted] Revdex.com
I contacted living social customer service early in November to try to get a resolution to this situation, but Living Social has not responded to meThis item was supposed to be a gift that I was to give on November 8thIt is now almost days since I placed the order so I don't foresee that I will ever receive it.Desired Settlement: At this point I just want a refund as I'm going to have to purchase this item from another vendor
Business
Response:
On November 13, 2014, the Revdex.com received a
complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]
LivingSocial received the complaint on November 13, [redacted] sent a
complaint via the Revdex.com regarding LivingSocial because she placed
an order with [redacted]s for a personalized wood cutting board and
has not received her order yet
LivingSocial apologizes for any frustration caused by this
matterAt this time, LivingSocial has processed a full refund of $back
to [redacted]'s original form of paymentA refund was processed due to the non-receipt
of the productThe refund should post to [redacted]'s account within three
to five business days
We hope that this resolves [redacted]'s issue
Best Regards,
Sarah
Consumer
Response:
[A default letter is provided here which indicates your acceptance of the business's responseIf you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to meRegards, [redacted]

Review: I purchased a coupon from Living Social on 4/10/13 for a company to come and clean 10 air vents in our house for $49. The company was booked out for two weeks. When they arrived today, 4/24/13, the service man told us that we would need an additional $130 worth of services in order for the vent cleaning to be guaranteed and effective. In the original ad for this coupon, no where in the fine print or original description did it state that the service would need to be accompanied by additional, costlier services in order to be effective. No one in their right mind would buy a $49 coupon for a service if they knew they would need to spend almost an additional three times that amount in order for the original service to work. This is misleading and false advertising. Living Social refuses to refund my purchase or give me a credit of any sort. They told me my only option is to donate my coupon to someone. This is absolutely absurd and poor business practices. Now our only options are to eat the $49 or to pay an extra $130 to make the service "guaranteed and effective."Desired Settlement: I understand that their refund policy states that refunds must be request within 7 days of purchase. Although I do not think this is fair since the merchant was booked out for 14 days and we would've had no way of knowing there would be a problem until then, I would be satisfied with a Living Social credit of some sort. The merchant told me that they don't get paid until the service is finished, so if we do not use the coupon, Living Social gets to pocket our $49. I think a merchandise credit of some sort to us would be a fair outcome.

Business

Response:

On April 24,2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April 25. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because her refund request for a deal with [redacted] was denied.

Since submitting her complaint to the Revdex.com, [redacted] successfully disputed the charge in question with her banking institution.

We hope that this resolves [redacted]’s issue.

Best regards,

Review: I paid for three lipglosses for $22.00 on living Social.com When I got them one was broken they said your lips would look shinny like glass and much fuller, it did not do any of that. I spoke to someone in the Living Socilal ask for a refund because I was unhappy and one of the lipglosses was broken, I did it with in the two week dead line,they said they could not or would not give me a refund at all the would give a ten dollar credit towardas my next Purchase with them. I told them once again how unhappy I was I would not be making a purchase with them again, they said sorry but they would not give me a full refund. I hope the Revdex.com with help me get my money back I have been out of work over three years and dont have money to give away. Thank you so much for your time and help. Sincerely [redacted]Desired Settlement: And ten extra dollars for being Misled and lied to.

Business

Response:

On April 23, 20123, the Revdex.com received a

complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on April 25, 2013. [redacted]

sent a complaint via the Revdex.com regarding LivingSocial because

on March 18, 2013 [redacted] ordered a voucher from LivingSocial for three lip

glosses with built-in light and mirror for $22.00. [redacted] is requesting a refund due to one of

the three lip glosses being broken upon arrival.

LivingSocial referred [redacted] to [redacted] to request

a return for the defective product.

[redacted] did not authorize a refund for [redacted]’s

purchase. [redacted]’s request was outside

of LivingSocial’s refund policy but LivingSocial has given [redacted] a $10

LivingSocial credit.

We hope that this resolves [redacted]’s issue.

Best regards,

Review: I purchased this two deals from Living Social, one was for Painting from [redacted] company located in [redacted] and other one was organizing garage service from [redacted]. I tried to contact them for several months leaving many voice mails, also sent E-mails for schedule an appointment for services that I purchased from Living social. So I had enough with trying to contact with these company and never heard a ring or reply, I decided to contact Living Social a month and explained them and all I got was "How to redeem the Voucher" with company's E-mail address. Ok, So I sent them another E-mail and waited. NEVER REPLY OR ANSWERING A PHONE CALL. I contacted the Living social help desk again for this company asking for refund because I can not reach the company and unable to use the voucher due to the lack of service from providers.

This time, the Living social gives me a different number to contact and also saying CAN NOT REFUND BECAUSE ITS OUT OF REFUND POLICY. I called the number the living social provided and left a message AGAIN. NEVER! I sent ANOTHER email to the Living Social and all I got was REFUND POLICY.

DO I NOT DESERVE THE REFUND? these companies are never answering calls or email from people who purchased the voucher from Living social. HOW CAN I USE THE VOUCHER IF THE COMPANY DOES NOT ANSWER THE PHONE OR EMAIL?! DON'T JUST TAKE MONEY UPFRONT AND DO NOT CARE ABOUT THE COMPANY WHO ARE SUPPOSED TO PROVIDE THE SERVICE THE LIVING SOCIAL ADVERTISED. THIS IS TOTAL BS.Desired Settlement: REFUND

Business

Response:

On June 14, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on June 15, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she purchased two vouchers, both on March 5, 2013, for $69 and $79. [redacted] has reported trouble contacting each merchant and is therefore requesting a refund for each voucher.

Review: Purchased three 2 hour cleaning sessions, One was redemmed. Trying to book the next session and for 1 month + have not answered my email or phone call

The voucher was purchased through a living social site. March 13,2013. It was Three 2-hour cleaning sessions. On April 21, 2013 I had redeemed a session along with some extra services and I paid the difference. I still have 2 sessions remaining. The first email began July 31,2013 and have not had a response back since then, I have sent upwards to 3 to 30 emails a day, and called everyday sometimes 2-3 times a day asking for response. Now August 27th have called to ask for a refund on the 2 remaining sessions. I dont trust them in my home.

The email is [redacted], people dealt with are [redacted] and [redacted]. I paid by [redacted].Desired Settlement: I would like a refund of 76.68.

Business

Response:

Review: On 10/27/10 I purchased a voucher for $25 to a local [redacted] provider. I was unable to redeem the voucher before the expiration date, however as I understand it, LivingSocial's terms require the merchant to honor the original purchase price with the merchant that the voucher is to be redeemed with. Unfortunately, the [redacted] provider is no longer in business, so I am unable to redeem this $25 voucher at all. It essence, I have given LivingSocial $25 and have no received any product or service at all. I requested a refund to my credit card for the original purchase price as the voucher is no longer valid anywhere, but I was refused a refund.Desired Settlement: I am requesting that the original purchase price of $25 be refunded to my credit card.

Business

Response:

On February 7, 2014, the Revdex.com

received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on February 9, 2014. **. [redacted] sent a

complaint via the Revdex.com regarding LivingSocial because he

would like to be refunded for his purchase to [redacted]

since the merchant is out of business and is unable to honor the paid value of

his expired voucher.

LivingSocial apologizes for the inconvenience

**. [redacted] experienced when he tried to redeem his voucher. Since the voucher

expired on October 28, 2011, 25 Deal Bucks have been credited to **. [redacted]’s

LivingSocial account. This credit is equal to the amount paid for the deal. We’re

unable to issue a credit card refund at this time. LivingSocial’s refund policy

allows our consumer’s to request a full credit card refund any

unredeemed voucher if the merchant goes out of business before the promotional

period ends. After a voucher expires, purchasers may only qualify for a Deal

Buck refund.

We hope that this resolves **. [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

This response is unacceptable. The money I paid to LivingSocial was solely for the delivery of a specific product/service. That product/service was not able to be delviered, so I am requesting a refund of my money. The solution they have provided essentially keeps my money hostage with LivingSocial. I have no interest in doing further business with this company and do not want to be required to purchase yet another voucher that may also have the same issues as the previous one.

Review: I bought a voucher on Living Social on April 24, 2012 for a deal titled "[redacted]." The stated expiration date on the voucher itself, which I still have a copy of, states June 30, 2012. During late May of 2012, I called the business and attempted to make a reservation for a date before the 6/30/12 expiration. Upon speaking to the representative at [redacted], I was told that the last date of their season was May 27. After double checking my [redacted] voucher, I sifted through the fine print once more and saw that it was only valid until May 27 despite the June 30 expiration date. Then, I contacted Living Social representatives to receive "store credit" as the voucher had expired prior to the stated expiration date. There were two conflicting dates that are approximately one month apart (5/27 and 6/30). Having two conflicting dates is not only misleading but dishonest business as many reasonable consumers will refer to the expiration date to check when the voucher EXPIRES.

I was denied store credit by Living Social representatives via e-mail as they denied having presented two conflicting dates and stated that I should have referred to the 5/27 date because "that's when it expires." I then contacted the representative once more to say that it is unreasonable to deny a refund-to-store-credit request on an issue where my request was still made prior to the expiration date of 6/30/12 (my request was made late May of 2012). The representative stopped replying to my e-mails and I have not heard from them since.

The practice of misleading consumers by artfully placing an earlier date in the midst of a large paragraph describing the details of the activities that are included in the voucher is an extremely dishonest business. Having two conflict dates is not only misleading but it will undoubtedly cause problems as many, including myself, refer to the expiration date when looking to see when the voucher expires (naturally). If the expiration date was 5/27, Living Social should have stated so.Desired Settlement: I would like full refund for the voucher purchase on April 24, 2012 titled "[redacted].

Business

Response:

On April 16, 2013,

the Revdex.com received a complaint about LivingSocial from Anny

Yang, Revdex.com Case Number [redacted]. LivingSocial received the complaint on April

17, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she purchased a voucher for tickets to “Murder at the

Conga Club” from [redacted] on April 24, 2012 for $49. She is

requesting a refund because she was unable to use the voucher and because the

expiration date differed from the final event date.

Per LivingSocial’s

terms (livingsocial.com/terms), a refund may only be issued within seven days

of purchase or if the merchant has gone out of business. [redacted]’s request is

far outside of the refund policy, and this is an issue that occurred almost a

year ago. The voucher was valid for 6:30 shows on Fridays and Sundays from

April 29, 2012 to May 27, 2012. That information was made available to [redacted]

on the deal description prior to making the purchase. It was in the fine print

of the deal prior to purchase. And it was on the voucher itself after [redacted]

made the purchase. While we apologize that [redacted] overlooked the information,

LivingSocial made the available dates available for her in several different

places. In addition, when [redacted] contacted the merchant originally to make a

reservation, they were willing to make an exception for her and schedule her

for June 24, 2012. [redacted] did not accept this courtesy from the merchant. Now

that the voucher is expired, [redacted] may use it for its paid value with the

merchant.

We hope that this

resolves [redacted]'s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: Purchased Living Social deal for house cleaning through [redacted] of [redacted], VA. Tried to make an appointment a month prior to end of deal date, but the vendor refused to schedule service and Living Social refused to refund cost. How is the consumer supposed to know how far in advance to schedule a appointment? In this case either the Vendor should honor the deal or LS should refund or give credit to the account.Desired Settlement: $70 credit to future purchase.

Business

Response:

On June 3, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial

received the complaint on July 9, 2013. **. [redacted] sent a complaint via

the Revdex.com regarding LivingSocial because he was denied a

refund for his [redacted] voucher.

As has been previously explained to **. [redacted], a reservation is

required to use the voucher, and is subject to availability. This information

can be found under the fine print section of the voucher which is available

before and after purchase. **. [redacted] reached out to LivingSocial on April 24,

2013 explaining that the merchant had no available appointments prior to the

voucher’s expiration and requesting a refund. His request was denied due to the

aforementioned fine print stipulation, which **. [redacted] agreed to upon

purchasing the voucher. A refund will not be given under any circumstances.

We are sorry that we won’t be able to solve **. [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: I made a livingsocial purchase back to Nov 28, 2011. The item I purchased is $80 credits to spend at [redacted] (I paid $40 for the credit). I was informed that the promotion value would expire on 12/31/2011, but I would still able to use the money I paid ($40) at any time.

I didn't get a chance to use the credit and it expired. It is totally fine with me, as clearly stated in the purchase terms. However, later on I tried to use the amount I paid at [redacted] and got an error message. I contacted [redacted] and was told that because I purchased the credit through livingsocial, I had to contact livingsocial. I then contacted livingsocial customer service. After a long wait (I had to send my request twice) and they emailed me that I must contact the merchant ([redacted]) to discuss the issue. Now I am very confused.

Thank you very much.

Business

Response:

On March 4, 2013, the

Revdex.com received a complaint about LivingSocial from [redacted] Revdex.com

Case Number [redacted]. LivingSocial received the complaint on March 5,

2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she purchased a voucher for [redacted] on November 28, 2011

for $40. She is requesting a refund because she was not able to use it prior to

expiration and the merchant has not accepted the voucher since.

If a voucher is not

used prior to expiration, it can still be used for its paid value toward

services with the merchant. However, because [redacted] did not honor the paid

value when [redacted] attempted to redeem the voucher, LivingSocial has refunded it

in Deal Bucks as a credit to her LivingSocial account. She may use this credit

towards future purchases.

We hope that this

resolves [redacted]s issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: I purchased a service for a handyman, paid value of $55 dollars In March of 2013. I have called the [redacted], handyman since that time with a repeated his mailbox was full. Trying to get a date for service scheduled, almost4 1/2 months. So I called Livingsocial, told them I need the money back for people I had to hire to do the work. I made 2 separate calls , one on 8-3-2013 and talked to [redacted] who told me she would call back in 48 hours with a resolution....nothing. I again called on 8-8-2013, talked to a [redacted] and she said her supervisor, [redacted], was in a meeting and she didn't when she would be out of the meeting. Very much of a run around, not flexible or understanding I said I would await her call that day and today and , you guessed it no response. They claim they can only return some kind of dollars to use on their site. I will not deal with them ever again so the dollars are of no value to me. Very disgusted and a real eye opener with Livingssocial.Desired Settlement: To be resolved and my money refunded, I don't think they can put it back on the [redacted] as I have paid it off. And not trusting them I just want back the $55 they have from me.

Business

Response:

On August 9, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on August 10, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because **. [redacted] tried to contact [redacted] during the promotional period of the deal with no contact, and would like a refund back to her credit card.

Review: I ordered a Living Social voucher for a culinary class that was advertised as available Monday - Thursday. When I went to make the reservation, it was only available Monday and Wednesday.Desired Settlement: Let me use the credit for a differnt Living Social

Business

Response:

On April 11, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted] LivingSocial received the complaint on April

14, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she purchased a voucher for an introductory cooking class

from i[redacted] on September 25, 2012 for $34. She

is requesting a refund because the fine print states that classes are offered

Sunday thru Thursday but the merchant only had Monday and Wednesday

availability.

Per LivingSocial’s

terms (livingsocial.com/terms), a refund may only be processed within seven

days of purchase or if the merchant has gone out of business. [redacted]’s

request is outside of the refund policy. [redacted] contacted LivingSocial and

the merchant towards the very end of the promotional period when the availability

is more limited, as many customers attempt to redeem at the last minute. As a

courtesy outside of policy, the purchase has been refunded in Deal Bucks as a

credit to [redacted]’s LivingSocial account. She may use this credit toward

future purchases on LivingSocial.

We hope that this

resolves [redacted]'s issue.

Best regards,