LivingSocial, Inc

Review: I bought a living social deal for a five piece power pack, I have not been sent the item and I have contacted livingsocial.com as well as [redacted] with out a resolution or my items being resent.Desired Settlement: I would like a refund of the $17.00 made.

Business

Response:

On March 2, 2013, the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on

March 5, 2013. [redacted] sent a complaint via the Revdex.com

regarding LivingSocial because she purchased a voucher for a five-piece Apple

power pack from [redacted] on July 12, 2012 for $17. She is requesting a

refund because the item never arrived and she has not been able to contact the

merchant about what happened.

LivingSocial

apologizes for [redacted]’s experience. We’d like to refund her purchase,

however, [redacted] removed her credit card from her LivingSocial account. We

request that she add a card and let us know when this is done so that we can

issue the refund.

We hope that this

resolves [redacted]'s issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I have entered in my credit card information for the refund.

Regards,

Review: I bought a deal from LivingSocial for 4 hours of moving services with 3 movers. I went online, as the instructions said, to book my appointment with the moving company. I had to call the moving company 4 times over the course of about a week to confirm my appointment, as they never called me to confirm. Then, when they showed up, I questioned why there were only 2 movers, and they told me I had selected the 3 hours with 2 movers option on their website. This was an honest mistake on my part, and considering no one ever called to confirm my appointment and no one over the phone ever said "you are confirmed for 3 hours with 2 movers" I had no idea I had done anything wrong. I notified the moving company that I had actually purchase the deal for the 4 hours with 3 movers, and had provided them with my voucher number. They stated that they don't really do anything with the voucher numbers, so they didn't know I had bought the 4 hour deal, not the 3 hour deal. They told me to contact LivingSocial to discuss any sort of refund, which I did. The difference between the 4 hour deal and the 3 hour deal was about $100, so I explained my mistake to LivingSocial customer service over the phone and asked for a $100 refund, since I was only getting 3 hours of moving, and the moving company would not honor my 4 hour deal since I was only scheduled for 3 hours. I have since sent around 8 or more emails to LivingSocial explaining the issue and asking for a refund, which they keep denying me. So basically, I paid $100 to this company and did not get any services for that $100. It's as if I just gave them the money. They have been entirely unhelpful. LivingSocial asked me to review the moving company and when I did, the moving company responded very rudely to my review, so I complained again to LivingSocial. They should be held responsible for the business they choose to do deals with. When I asked to speak with a manager, the manager emailed me once asking me to reiterate the problem, but then never responded when I did, and a regular customer service rep responded again. I have gotten no where with their customer service, but they've basically just taken my $100 for free, which I'm sure can't be legal. I basicaly did not get the services for the deal that I bought, and since I paid LivingSocial, they should be the ones to provide the refund, not the moving company.

This is not the first bad experience I have had with LivingSocial's customer service either.Desired Settlement: Refund me the difference between the 3 hour moving deal and the 4 hour moving deal.

Business

Response:

On May 14, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 19, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because of a purchase made on April 2, 2013 for [redacted] in the amount of $290. [redacted] would like a refund because she submitted the incorrect request into the merchant's reservation system.

Review: This company is just like spending spree. I purchased an item didnt recieve it. Was bounced around between merchant and Living Social to no avail. After many attempts at reconciliation I finally today got resolution. However that is only with one of the orders I placed. I still have an outstanding issue with another living social deal for which I ordered and did not recieve the item. I recieved the below email today from the merchant going through living social.

"Please ignore this message if you did not use a LivingSocial voucher for the purchase of your bikini. All order are in process of being shipped except LivingSocial orders

Dear Valued customer, The reason you have not received your bikini is because LivingSocial has failed to pay us the money you have paid them for your order. They have been promising us payment everyday, but we have yet to see this payment. We agreed to this promotion to gain customers as a new company of 5 employees. Because of LivingSocial's unethical business practices, we are forced to possibly lay people off. We are asking all of you to contact LivingSocial and demand your money back. If they don't refund your money contact your financial institution and dispute the charges as this is clearly fraud. We would still like to finish our transaction with you and give you the bikinis for $9 giving you their portion of this deal. You would be helping us keep the company open as jobs depend on it. Spread the word about LivingScical as we are not the only company having these issues. It seems they are having financial problems so they are praying on small businesses that may not have the funds to sue. We greatly appreciate your help on this issue. LivingSocial's contact is [redacted]. We want to make it up to all of you and offer the $9 price on as many [redacted] bikinis as you'd like. Lets start by finishing the current order, after that use code "Thankyou" to get any of the bandeau, halter, and animal bikinis for $9. We greatly appreciate you help on this matter. Sincerely, Management"

They said the money will be back on my card, however, we shall see if that is legitimate. I would like a refund of the shipping charges for the item I was refunded as I did not get the item because nothing shipped. In addition I would like a refund for the dress I purchased from living socail and have not recieved also included in the refund I expect my shipping fee's to be returned.Desired Settlement: They said the money will be back on my card, however, we shall see if that is legitimate. I would like a refund of the shipping charges for the item I was refunded as I did not get the item because nothing shipped. In addition I would like a refund for the dress I purchased from living socail and have not recieved also included in the refund I expect my shipping fee's to be returned.

Business

Response:

Review: I purchased a voucher for 3 house cleanings for 149.00. The voucher expires at the end of June 2013. When I called to schedule to the first cleaning in mid May, I was told that the business, [redacted] was booked through August and they would not be able to provide the services that I purchased. They did say, however, that they would clean my house once but that I'd have to forfeit the other two cleanings because they are booked and would not be able to complete all three cleanings by the voucher expiration date. I felt this not only ridiculous but also very unfair and requested a refund. Living Social referred me to the fine print which did something about offer subject to appt availability. I feel this was deceptive advertising and a consumer scam. Who would pay money for services and leave it to chance if thy receive the services or not? This isn't intelligent as these companies may have no intention of honoring these vouchers if they are going to get paid whether they provide the services or not, they are off the hook for saying we are booked and the consumer walks away with nothing?Desired Settlement: I want [redacted] to provide the three cleanings that I paid for or living Social to refund the full amount paid.

Business

Response:

On June 1, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted] LivingSocial received the complaint on June 1, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because the cleaning company is booked, and **. [redacted] would not be able to use the remaining portion of her voucher.

Review: On June 27, 2013 I purchased a pre-natal massage for $49.00 for use at [redacted] in [redacted], CT. Over the past month I have had difficulty scheduling an appointment with [redacted]. They have not returned my calls, voicemails, or emails. When I called Living Social to request a refund, I was told I was passed the 7 day expiration date. I explained that I did not believe [redacted] was operating as a legitimate, professional establishment by not returning my calls and emails. After 25 minutes waiting on the phone for a representative to unsuccessfully get in touch with [redacted], my call was escalated to a manager named “[redacted].” [redacted] informed me that Living Social would not refund my credit card, but instead would escalate the matter to Merchant Services. [redacted] also informed me he would personally call me within 48 hours with an update. My call was never returned.

I have since made two subsequent time-consuming attempts via phone, and email, to either speak with [redacted], or have a representative from Merchant Services explain why Living Social is choosing not to refund my credit card (and the company's commitment) for a service never received. This has been particularly frustrating for two reasons: 1. Failure to receive the service purchased. 2. Failure to receive satisfactory customer service. Thank you. 7Desired Settlement: The most logical and appropriate solution is a refund to my credit card.

Business

Response:

On August 5, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on August 6, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because **. [redacted] has not been able to get in touch with [redacted] and would like a credit card refund.

Review: I purchased a Voucher for [redacted] Fall Lawn Maintenance Package on LivingSocial website. The voucher would to be expired on April 11, 2013. I tried to contact the merchant starting the end of March. I tried to call the phone number on their website and no one ever answered the phone calls and the voice mail box was always full so I was not able to leave a message. I tried to email them thru the "contact us" form on their website and no one ever responsed. I even emailed them directly from my email account, still no response.

After that, I called LivingSocial on April 8, 2013 and they told me [redacted] has extended the expire date for this deal and asked me to contact them again. Therefore, I tried to contact [redacted] again but after a few days I contacted LivingSocial again on April 11 telling them that I still would like a refund or credit because they still would not reply my emails and I still couldn't leave them a message over the phone.

After that, they asked me to try and waited a few more days. However, few days ago when I tried to contact LivingSocial again, they told me since the voucher has expired they can't do anything about it. I'm very mad because I contacted them before the voucher expired and they told me the merchant has extended the expire date and asked me to keep trying contact them but after the voucher expired, they said they can't do anything. I feel I'm being tricked. This is a very bad experience with this merchant and the website.Desired Settlement: I think the business should refund me the money or I'll accept credit as well because I did not receive the service that I paid for. I paid LivingSocial for a service, it doesn't matter if they have paid [redacted] yet or not or what's going on between them. But since I purchased it on LivingSocial website and I paid them, and I didn't receive the service, they should refund me my money.

Business

Response:

On May 18, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 19, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she was denied a refund for a voucher purchased on October 5, 2012 for $39. [redacted] has not yet received service for the voucher as she has had trouble contacting the merchant.

Review: They claimed to have refunded me for a service I never received but the money has never shown upDesired Settlement: Properly give me my refund of $119.00 by check not by trying to credit and old and expired card

Business

Response:

On November 8, 2013, the RevDex.com received a complaint about LivingSocial from [redacted], Revdex.com

Case Number [redacted]. LivingSocial received the complaint on November 8,

2013. **. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she is requesting a check refund for a purchase made on

April 22, 2013 in the amount $119 for [redacted]. **. [redacted] is requesting a check refund because

she has not received the refund that was already processed, she confirmed the

credit card the refund was processed to expired.

LivingSocial has reviewed **. [redacted]’s

request and apologizes for any inconvenience she has experienced thus far. At this time, we confirmed that we

successfully refunded **. [redacted] on October 23, 2013 in the full amount of

$119 to her expired credit card. Since the refund was successful, **. [redacted]

was advised to contact her bank for further assistance. Our refund policy

states the card issuer controls when the refund posts to her account. We currently are unable to process a refund via check because we do not have that option available and her refund has already been processed successfully.

We hope that this resolves **. [redacted]’s issue.

Regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

From: [redacted] <[redacted]>

Date: Mon, Nov 11, 2013 at 10:03 AM

Subject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].

To: "[email protected]" <[email protected]>

They claim they refunded it however the credit company cannot find any such transaction number or refund of any kind!!! And it's seems it's their system that has not been successfully completed.

Please go to [redacted] and [redacted]Cell: ###-###-####Fax: ###-###-####[redacted]

Regards,

Business

Response:

On November 8, 2013 the Revdex.com

received a complaint about LivingSocial from [redacted] Revdex.com Case Number [redacted]. LivingSocial received

the rejection of our November 10, 2013 response on November 11, 2013. **.

[redacted] rejected LivingSocial’s response via the Revdex.com

because her credit card company has been unable to locate her refund that was

processed on October 23, 2013 in the amount of $119.

We are sorry for any inconvenience in regards to

the status of **. [redacted]’s refund. We have confirmed that **. [redacted]’s bank

has accepted the funds that were sent to them on October 23, 2013 in the amount

of $119. This transaction has an ARN number of [redacted]

in which the bank is able to locate her refund. At this time, **. [redacted] will have to reach

out to [redacted] directly for more information regarding her refund.

We hope that this resolves **. [redacted]’s issue.

Best regards,

Review: I paid for a service advertised on Livingsocial at the early part of this year (2013). I made arrangements with the company to provide a house cleaning service, scheduled for July 12, 2013. The company never showed up, never answered phone calls or emails. I contacted Livingsocial the same day. I received prompt correspondence initially and my questions/concerns were answered in a timely manner. I was told that my case was being reviewed and it would take 5-7 business days to hear back. It has now been longer than that and the only correspondence I get from Livingsocial regarding the matter, is generic responses thanking me for my patience and apologies for it taking so long. I've asked how long will this take and if this is normal behavior. I get no responses for days at a time. When I do, again, it's a generic response and my questions are not answered. I've simply asked for a refund.Desired Settlement: I would like my money back immediately, and action taken against the company [redacted]. I would like for them ([redacted]) to not be able to advertise on their (LivingSocial's) site any longer if they are not going to provide the services they are offering! I would like Livingsocial to be better equipped to handle situations like this and make their customers feel like valued assets to their company. I would have specifically liked my questions to be answered and this to have been handled in a more prompt manner.

Business

Response:

Review: On 10/23/12, I purchased a 90-Minute Driving Experience voucher for [redacted] as a birthday gift for my boyfriend that cost $175. His birthday wasn't until March, but the offer was valid until 6/30/13. In early March, I booked a timeslot with the company, but the day before the event, I learned from the vendor that you have to drive manual transmission in order to drive their cars. My boyfriend does not know how to drive a manual transmission. This condition was not disclosed anywhere in the offer when I purchased it. I did not request a refund at the time because I got very busy due to an illness in the family.

Earlier this week, I received and email from Living Social reminding me that my voucher was due to expire on 6/30/13. I submitted a request for a refund through their website, letting them know that I was unable to redeem the voucher because it was never communicated at the time of purchase that the recipient must drive a manual transmission. Below is our email correspondence:

Subject: Your LivingSocial Help Request #[redacted]

Hi [redacted],

We're sorry your deal for [redacted] didn't work out for you, and we understand you'd like your voucher to be refunded. Unfortunately we are unable to extend you a credit card refund or Deal Bucks credit because your request is outside of our refund policy. You may reach out to the merchant by calling [redacted], to see what options are available for consumer's who are not able drive a manual vehicle. We do, however, have two options for you to choose from:

You can make someone's day by gifting your voucher to a friend. To learn more about gifting, check out this article: How do I give a deal as a gift?

If you're not able to use your voucher prior to the expiration date, we've got you covered. For many of our deals, you can still use your voucher for the paid amount beyond the promotional value expiration date. To find out more about using your voucher for its paid value of $175, take a quick peek at this article: What happens if my deal is expired?

------------------------------------------------------

Hi [redacted],

Thank you for pointing out these options, but I've already reached out to the vendor. There are currently no options for somebody who does not drive stick. This was never mentioned anywhere in the deal and I think that it is incredibly unfair that I am being penalized for this because I did attempt to redeem this coupon before its expiration date. I spent this money for my boyfriend for a birthday gift, and he is the only person who I would spend this much money on.

Who can I escalate this to?

Sincerely,

--------------------------------------------------

Hi [redacted],

We're sorry your deal for [redacted] didn't work out for you, and we understand you'd like your voucher to be refunded. Unfortunately we are unable to extend you a credit card refund or Deal Bucks credit because your request is outside of our refund policy. We do, however, have two options for you to choose from:

You can make someone's day by gifting your voucher to a friend. To learn more about gifting, check out this article: How do I give a deal as a gift?

If you're not able to use your voucher prior to the expiration date, we've got you covered. For many of our deals, you can still use your voucher for the paid amount beyond the promotional value expiration date. To find out more about using your voucher for its paid value of $175, take a quick peek at this article: What happens if my deal is expired?

You can also get more information on our refund policy here: Can I get a refund?

If you still have questions, please reply to this email. We're happy to help.

Thanks for LivingSocial!

-----------------------------------------

My question hasn't been answered. Who can I escalate this to? I'm a repeat customer and I have always had a great experience with Living Social up until now.

Also, the restrictions of the deal were never clear so this should void your refund policy.

Sincerely,

-----------------------------------

It's been 36 hours and I still haven't received a response.Desired Settlement: $175 refund to my credit card

Business

Response:

On June 6, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on June 15, 2013. [redacted]

sent a complaint via the Revdex.com regarding LivingSocial because she

was requesting a refund for her [redacted] voucher.

A refund was processed to [redacted]’s account on June 7, 2013.

We hope that this resolves [redacted]'s issue.

Best regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased a voucher for a tablet on 9/19/2013. When I went to use the voucher living social's website stated I have already used it and the link to the product was expired. I had no way to complete my purchase, yet they still took my 63.20. I have sent the merchant multiple emails asking for them to refund my money because they had marked my voucher as used (when it was not) and deleted the link to complete the purchase even though I had until December 5th 2013 before it would expire. They acknowledged one email and ignored the rest. I have no way to complete the purchase because this website deleted the link and they refused (by ignoring me) to further assist me. The voucher # was [redacted].Desired Settlement: I want back the $63.20 that I paid for a product I do not have.

Business

Response:

On October 22, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on October 25, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she is requesting a refund for a purchase made on September 18, 2013 in the amount of $79 for [redacted].

Review: I had filed a Revdex.com complaint against you last year due to the constant barrage of unsolicited emails that I received from you. I requested that you remove my account from your system since you said that you were incapable of stopping these emails (since you said that they never happened). You told me and the Revdex.com that you removed me account. But I just received a notice saying that my account was compromised. So you flat out lied to me and the Revdex.comDesired Settlement: I want a detailed answer as to why you lied to me and the Revdex.com about my account being removed. I want a completed investigation into my account to determine what information was stolen from me. I am disgusted. I want absolutely nothing to do with you company and was mislead by you to think that this was the case. Yet now my information is at risk! How dare you ignore my request to remove my account information!

Business

Response:

On April 29, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April

30, 2013. **. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she would like her account removed and would like to know

why this did not happen previously when she submitted complaints to the Revdex.com.

We’re sorry for **.

[redacted]’s experience. She previously contacted LivingSocial and the Revdex.com because

she was receiving emails from LivingSocial even after unsubscribing.

LivingSocial then investigated with our development team and discovered an

internal error which caused emails to be sent to **. [redacted]. This error was

fixed, and **. [redacted] has been unsubscribed from emails for months. LivingSocial

informed her in Revdex.com Case Number [redacted] that “While our system shows that **.

[redacted] is not subscribed to receive any emails from LivingSocial, she does

have the ability to opt in and out of subscription services at any time.” **.

[redacted] received an email that LivingSocial recently experienced a cyber-attack

on our computer systems that resulted in unauthorized access to some customer

data from our servers. We are actively working with law enforcement to

investigate this issue. Now that **. [redacted] has requested that her account be

removed, we will disable it. The information included names, email addresses,

date of birth for some users, and encrypted passwords -- technically ‘hashed’

and ‘salted’ passwords. We never store passwords in plain text. The database

that stores customer credit card information was not affected or accessed.

We hope that this

resolves **. [redacted]'s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I did not ask for my account to be disabled. I asked for it to be removed. I work in IT and know the difference. I asked for it to be removed originally and you ignored this. I want to know why you did not remove my account the first time I asked. Or this time.

Since you ignored my request this first time, I asked to you to let me know how I was impacted by your lack of proper security. You did not address this in your response. This breach would never have affected me if you had honored my request to remove my account months ago. Therefore, I am requesting that you tell me exactly how I personally was affected.

Regards,

Business

Response:

On April 29, 2013, the RevDex.com received a complaint about LivingSocial from [redacted],

Revdex.com Case Number [redacted]. LivingSocial received the rejection of our May 1, 2013

response on May 2, 2013. [redacted] rejected LivingSocial’s response via the

Revdex.com because she would like her account to be removed.

Review: Company hid overinflated price of shipping and Handling actual cost of these was worth more than the actual "fancy Redneck" glasses.Desired Settlement: I just want a credit on my account, I dont want the product I dont want it shipped for free. I do not want the product and for a simple credit on my account helps no one. So far all I have received is automated responses.

Business

Response:

On March 21, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on March

24, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because he purchased a voucher for a pair of Little Lulu glasses

from [redacted] on December 3, 2012 using 14 Deal Bucks of LivingSocial

credit. He is requesting a refund because he states that the shipping charges

were hidden.

Per LivingSocial’s

terms (livingsocial.com/terms), a refund may only be issued within seven days

of purchase or if the merchant has gone out of business. [redacted]’s request

is outside of the refund policy. While we apologize that [redacted] did not see

the specification that shipping was not included, that information was

available. LivingSocial listed that information in the fine print on the deal

page prior to purchase, as well as on the voucher itself that [redacted] would

need to view in order to redeem. LivingSocial provided contact information for

the merchant as well, where [redacted] could have contacted to inquire about

shipping rates and requested a refund within the stated policy. We are unable

to refund the purchase and we encourage [redacted] to follow the instructions

on the voucher to redeem with the merchant. As an alternative, he may gift the

voucher to someone else.

We hope that this

resolves [redacted]'s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: first the terms where hidden on the shipping. Also it is Living Social false advertising saying the product sold for $28 and I was buying for 1/2 off at $14. If you look on the website it is only $14 which means I received no discount at all. This is unfair and deceptive business practives to raise the price double to sell it for 1/2 off. IN fact not an attorney but I would think it would be illegal.

Regards,

Business

Response:

On March 21, 2013, the RevDex.com received a complaint about LivingSocial from [redacted], Revdex.com

Case Number [redacted]. LivingSocial received the rejection of our March 26, 2013

response on March 27, 2013. [redacted] rejected LivingSocial’s response via the

Revdex.com because he maintains that the shipping terms were hidden

and also that the deal is not an actual discount.

As was previously explained, LivingSocial specified that shipping was not

included in multiple places. It was made available on the deal page in the fine

print prior to [redacted] making the purchase, and it was on the voucher

itself. We’re sorry if [redacted] did not see that specification, however, it

was there in two different places.

We apologize for the confusion

over the deal pricing. The voucher [redacted] purchased was for a pair of

Little Lulu glasses for $14. On the merchant’s website, one glass is $14. [redacted] would receive two glasses by purchasing the deal, meaning he is getting ½

off as was advertised. We are unable to refund [redacted]’s purchase.

We hope that this resolves [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: This still does not address the fact that the shipping was not included. Myself or my wife under a different account have purchased several deals, we have never had an issue with shipping or anything obviously this was hidden. I am sure I am going to get the standard generic write back as Living Social has really gone down hill, basically all national deals no local deals anymore and they just make it a hasssle like this. So when I get this generic response back Revdex.com please DO NOT PUT THIS AS A RESOLVED issue as it will not be.

Regards,

Review: I bought a voucher for a $39 eye exam that read "Pay $39 for an eye exam and $175 to spend toward prescription eyewear, including both frames and lenses for regular glasses or sunglasses (a $254 value)" . I had been experiencing headaches and thought possibly my eye sight was a factor. I don't currently wear glasses, and don't have insurance that covers optical so a $39 exam was well worth exploring my options. I followed the instructions and made the appointment to have my eyes checked. The doctor advised I might be suffering from increased stress due to my upcoming wedding but that I had 20/20 vision and didn't need glasses. When I went to leave, the front staff advised that I owed $40 additional. When I asked why, they advised that the $175 "to spend towards eye wear" must be redeemed or I would be charged in full for the exam. I asked them to point out on the voucher where that was mentioned and of course they couldn't. They advised it was listed in the details when I bought the voucher but it wasn't there either. They charged my card an additional $40, which meant that I had paid a full exam fee of $79. I shared this with living social who actually pretended to be concerned and advised they had several similar complaints on this particular vendor and gave me a reference number (#[redacted]) as it was investigated. Of course no one ever followed up and when I called again the gentleman on the phone said I needed to speak to the exact person I spoke to when I originally filed the complaint, as she was the only one that could help me and she was busy at the moment, but would be sure to follow up on email. When they finally followed up, [redacted]- the only representative that could help me, and not the original person I spoke to, advised that when the vendor was contacted, she was informed that the $175 needed to be redeemed in store or a full charge would ensure and they "apologized for the confusion". Really? They backed the vendor changing the terms of the voucher? I demanded a refund and they advised it would outside of the grace period for a refund? How about the fact that the voucher is not what was promised and sold? The fine print mentioned nothing about the $175 having to be redeemed in store to utilize the coupon. It also did not mention that further charges would ensure.Desired Settlement: I want the card that was used to purchase the product refunded the full amount of $39. I do not want the offered $10 in deal bucks as I will never use this vendor again

Business

Response:

On March 8, 2013, the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint

on March 10, 2013. [redacted] sent a complaint via the RevDex.com regarding LivingSocial because she purchased a voucher for an eye exam

and prescription eyewear from [redacted] on November 6, 2012 for $39. She

is requesting a refund because she had good eyesight and didn’t need the

eyewear, and the merchant wanted to charge her $40 more for the full amount of

the eye exam.

LivingSocial

apologizes for [redacted]’s experience and her purchase has been refunded.

It may take 3-5 business days to appear on her bank statement, depending on her

banking institution. The feedback has been passed along to the proper

department.

We hope that this

resolves [redacted]'s issue.

Best regards,

Review: My sister, 2 friends, and I all purchased a voucher for 21$ for speed dating. We went to go redeem the voucher, and there are no spots left for girls (all 4 of us are girls). All four of us contacted LivingSocial to ask to be refunded in "dealbucks"... which can be used at cash value on their site for a future purchase.

My 2 friends and my sister were refunded 21 dealbucks after sending the email (my sister sent her email after I did, and I actually authored it for her because she was busy, and she just sent it in through her email).

However, for some reason, the company has denied my request to be refunded in the same manner after approximately 3 email exchanges. I even sent them the incident numbers for my friend's refunds, and gave them my friends names and emails to contact for verification

They stated that I am outside the 7day window, and copies of their refund policy, and that I could use the voucher for its 21$ value, and just pay the difference in cost to the speed dating company. However, the only reason for my purchase was the lowered cost, and I do not feel it is appropriate for me to have to pay additional money because the speed dating company made a mistake, and did not offer enough "slots" for women. In addition, the other three in my party have received refunds for the SAME item, for the SAME reason.

They just sent me an email stating "sorry your help issue wasn't resolved". I respectfully request that I be treated in the same manner as the others of my group. All 3 received refunds in dealbucks. One of them even sent an email AFTER mine requesting the refund.

I feel very frustrated and angry that this issue has taken so long, and has not been rectified. I just don't understand how they can give 3 out of 4 people a refund for the same issue.Desired Settlement: I would like a refund to my credit card for the purchase, OR in dealbucks as my friends and sister received.

Business

Response:

On April 18, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April

21, 2013. [redacted] sent a complaint via the Revdex.com

regarding LivingSocial because she purchased a voucher for a speed dating event

from SpeedLA Dating on February 15, 2013 for $21. She is requesting a refund

because when she tried to redeem, there were no spots left for females.

Per LivingSocial’s

terms (livingsocial.com/terms), a refund may only be issued within seven days

of purchase or if the merchant has gone out of business. [redacted]’s request

is outside of the refund policy. The fact that her friends were given a refund

as a courtesy does not entitle [redacted] to a refund, as she remains outside

of the refund policy. Reservations are subject to the availability of the

merchant and oftentimes the availability is more limited towards the end of the

promotional period when customers attempt to redeem the vouchers at the last

minute. As a one-time courtesy outside of policy, the purchase has been

refunded in Deal Bucks as a credit to [redacted]’s LivingSocial account.

We hope that this

resolves [redacted]'s issue.

Best regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Also, the company has since refunded my money as

Review: Living Social has no valid way to contact them by telephone or email, which I tried to do regarding the fact that the voucher I purchased did not give a vendor name, valid address, or phone number. I was told by computer-generic-generated email from Living Social that I had to contact the vendor, which I am not able to do, because the vendor contact information supplied by Living Social is bogus...it is fake.

Voucher number is [redacted] for an unnamed vendor at [redacted] (note: there are numerous companies that share this address). The vendor phone number is listed as [redacted], which is not correct and is actually a real estate company in [redacted] - a completely different part of California! I called this number and they apologized and said they were not involved in any way with these Living Social vouchers!Desired Settlement: I would like a refund for the service I am unable to use because Living Social refuses to let me use it by not allowing me to contact them or the vendor they selected to provide the service I paid for.

Business

Response:

On May 2, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 3, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she is requested a refund for her voucher to [redacted]

As of today, May 7, LivingSocial has confirmed that the merchant in question is open and can be reached at [redacted]. Because [redacted] is open and accepting vouchers, LivingSocial is unable to provide a refund at this time.

We hope that this resolves [redacted]’s issue.

Best regards,

Review: I bought a living social deal for a mobile bicycle tune up for $20. The company it was for is a complete joke. I called them to setup a pick up time so they could tune up my bike. He said all requests for work have to be emailed. So I emailed my address, name, phone number, etc. he told me I would get a call back the next day and they would tell me what time they would be picking up my bike, I said how about I tell you what hours I'll be home, because I work and am not home all day. 2 days go by and they failed to call me, I called them, the worker said he is not allowed to schedule pickups, the only person who can is off for the day and I need to call back tomorrow. So I called back, he is not there again. (This happened several months ago, if I haven't mentioned that yet). Still to this very day I haven't ever heard from their company. I ended up paying $35 at [redacted] to get my bicycle tuned up. When I emailed (their phones were down) living social for a refund they tell me they can't refund, but could give me credit toward my next purchase, I still demanded a full refund. The next email I get says I don't even qualify for "store credit" if you will. That I can gift my purchase to another person. Point being that company they did business with is horrible, why would I want to gift that to anyone??? Sorry it's taking me so long to file a complaint. I was very upset about it when it happened and I didn't want to do an emotional rant.Desired Settlement: Refund my $20, because I never received any [redacted] or services from your company

Business

Response:

On September 27, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on September 27, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because he is requesting a refund for a purchase made on April 21, 2013 in the amount of $19 for [redacted].

Review: This is the second consecutive year that I have purchased a voucher for this specific event from LivingSocial. The event is a cheeseburger competition, and last year the event was "all-you-can-eat." The phrasing and presentation of the sale this year made no mention of major changes from last years format. I made two separate purchases, the latter being on July 14th. At some point in time after that, the company offered the same deal, only this time with the stipulation of each guest receiving one sample from each vendor. I contacted the company, and demanded that my vouchers be honored as "all-you-can-eat" and received a reply stating that they could not help me because the restrictions were imposed by the merchant holding the event. I have contacted them twice since demanding that they honor the voucher for the same deal I had purchased last year. I have not heard back within the past 72 hours, and the event is taking place in less than four days.Desired Settlement: I want the company to honor my 3 vouchers (2 guests per voucher) as "all-you-can-eat." As a compromise, I would also be willing to allow the company to give my party an additional six complimentary vouchers, which will hopefully be the equivalent of "all-you-can-eat" for myself and each of my 5 guests.

Business

Response:

On September 11, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on September 14, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because he is requesting his vouchers for the [redacted] competition be honored as "all you can eat."

Review: Purchased a LivingSocial Deal as a gift for my sons on 12/31/2012. My sons have yet to receive the deal, which was expected to be received within 5-10 business days. I have made several documented attempts to communicate with customer service(Your LivingSocial Help Request #[redacted]) to have the issue resolved. At no point was I even offered a refund though I have requested it. Within the last month I have communicated with customer service on two additional occasions and have yet receive a response. I have never ever experienced such inappropriate business practice.Desired Settlement: I would like a refund of the full amount and not a partial credit or LivingSocial "Deal Bucks" in my account as the company proposed. I will no longer conduct business with this company.

Business

Response:

On April 18, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted]

[redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April

21, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she purchased a voucher for a recording studio session

from [redacted] on December 31, 2012 for $79. She is

requesting a refund because during purchase, she selected the option to have

her voucher sent in a Deluxe Gift Envelope for an additional $2.99 and the

voucher never arrived.

LivingSocial

apologizes for [redacted]’s negative experience. Due to an error, there was not

a charge for the gift envelope, and it may not have been sent. We offered to

send her a standard voucher, but [redacted] did not want the voucher in that

form. We are willing to refund her purchase, however, the card on her account

is in our old credit card processor. We request that she add a new card to her

account (and not simply edit the existing information). Once that is done, she

may contact us at help.livingsocial.com to let us know, and we will be able to

process the refund.

We hope that this

resolves [redacted]'s issue.

Best regards,

Consumer

Response:

Good morning,

Thank you kindly for such a quick response to my complaint. I have miraculously received not one but two responses from LivingSocial as a result of this inquiry, which I am thankful for.

For the record, regarding this statement - "We offered to

send her a standard voucher, but [redacted] did not want the voucher in that

form." True - I was not pleased to receive/give the "Gift" in the voucher form. The problem was that because the purchase originated as a "Gift", the voucher could not be printed. Not only did I inform LivingSocial of the issue, I also sent them screen shots to illustrate that I could not print. This part of the issue was never recognized or responded to.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased a Big Boss Juicer from the Living Social website. When I received the Juicer, it looked to be used and it was broken. After several attempts of phone calls and emails asking for a replacement, I received an email from a representative of the Company who makes the Juicer that I would receive a replacement. I still have not received the product. After several emails to find out when the replacement was going to be sent, I received no response. Finally, I made a request for a refund, and I received a response from the representative of the Company who makes the Juicer to which she was replying to my email to Living Social and to the representative stating just to send me a refund. As of this date I still have not received a refund for the JuicerDesired Settlement: After all of this time and many emails and phone calls I just want my money back

Business

Response:

On April 12, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint

on April 14, 2013. [redacted] sent a complaint via the RevDex.com regarding LivingSocial because he purchased a voucher for a Big Boss

Juicer from [redacted] on January 10, 2013 for $59. He is requesting a refund

because the item arrived damaged and he has not been able to contact the

merchant to return the item.

LivingSocial

apologizes for [redacted]’s experience. Per LivingSocial’s terms

(livingoscial.com/terms), a refund may only be issued within seven days of

purchase or if the merchant has gone out of business. In addition, [redacted]’s

website specifies that the item is final sale and cannot be refunded after the

voucher is redeemed. [redacted]’s request is outside of the refund policy.

While we are sorry that the item did not meet [redacted]’s expectations, he

was still outside of the refund policy and resorted to threats against

LivingSocial. As a courtesy outside of policy, LivingSocial will refund the

purchase but [redacted] needs to add a card to his account. Once he does

that, we ask that he let us know via help.livingsocial.com and a refund will be

processed.

We hope that this

resolves [redacted]'s issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Just want to clarify that I tried to get a hold of Living Social within the 7 day policy, and that is why I filed a complaint. They were not responding to my phone calls or email, and when they did respond, it was after the 7 day policy.

Regards,

Review: I bought a $225.00 dollar wine tour package through living social and the business went out of business before I could collect on the package. Living Social will not refund my money. They are giving me credits instead and I do not want to purchase anything from them again. I have to refund my friends that helped pay for the tour. So I am out 225.00 plus 225.00 again to refund.Desired Settlement: I want Living Social to refund my 225.00 to my debit card

Business

Response:

On April 17, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April 29, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because of a purchase made on June 23, 2012 in the amount of $225 for [redacted] would like a full credit card refund for this purchase due to her inability to use the deal prior to the expiration date and the merchant going out of business after the date of expiration.