LivingSocial, Inc

Review: I purchased a living social special on July 4, 2013 for a dress with the company [redacted]. I have never received this dress and it is going on 8 weeks. I have sent many emails to the company [redacted], and all have been ignored.Desired Settlement: I would like this order delivered ASAP or I would like the amount of the voucher credited to my living social account. I also paid, 4.95 for shipping to the company [redacted]. I would also like this money back because I have never received this item

Business

Response:

On August 27, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on September 5, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because **. [redacted] purchased a voucher for [redacted] and has not yet received the product. **. [redacted] would like a refund for the amount of this voucher.

Review: After their recent password - customer information leak, I am totally worried about my information with Living Social. I want to close my account, and I want refund on my unused vouchers + deal bucks. It is so disappointing for them not to protect their customers' privacy.Desired Settlement: I want refund on my unused vouchers and deal bucks.

Business

Response:

On April 27, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April

27, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because he would like a refund for his unused vouchers and his

Deal Bucks due to a recent cyber-attack on LivingSocial.

LivingSocial

apologizes and understands [redacted]’s concerns. His password has been expired

and we requested that he create a new one. The database that stores customer

credit card information was not affected or accessed. We do not believe that

any customer accounts have been compromised due to this incident. It is

difficult to decode a password that has gone through the hashing and salting

process, and we have not received any abnormal reports of accounts with

unauthorized charges or activity. We are enhancing our monitoring of accounts

for any unusual activity on an ongoing basis. Out of an abundance of caution,

we requested that customers create new passwords.

[redacted]’s account

has been submitted for disabling, however, LivingSocial is not able to refund

his vouchers because his request is outside of the refund policy. Per

LivingSocial’s terms (livingsocial.com/terms), a refund may only be issued

within seven days of purchase or if the merchant has gone out of business. [redacted]’s purchases were not impacted by the incident, and we encourage him to use

them and enjoy.

We hope that this

resolves [redacted]'s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

They may have a 7-day refund policy under normal circumstances, but this is an extraordinary situation.

Review: 1st February 2013 I bought a voucher for a 2-night stay at [redacted] in Texas and made a reservation for 13-15th August 2013. I then cancelled the reservation prior to 13th August due to family illness. I requested a new reservation on any Saturday night (whenever the next available Saturday might be) at the resort. However the resort is unwilling to honor the voucher on a Saturday night even though there are no black out days or anything in the fine print to suggest that Saturdays are not possible. In fact all weekends in September are showing available on their online calendar. We acknowledge and accept that we lost the promotional value of the voucher (2 nights for the price of 1) after 31st August but would have liked to use the voucher for a single weekend night, preferably a Saturday to allow us enough time to drive up to the resort from [redacted] where we live. Weekdays are not possible with children at school and husband at work. Since the resort is unwilling to honor the voucher for a Saturday night I requested from Living Social either a Living Social credit to use on other Living Social services and products or a refund. Living Social declined both despite several polite requests from me via email. I am hoping you might be able to help so that we don't have to resort to credit card fraud recovery. An important detail to note is the resort is for sale (but not yet under sale) and this is probably the reason they are reluctant to make any future bookings however this is not our problem.Desired Settlement: Refund or Living Social credit to use on other products or services

Business

Response:

Review: I purchased 2 vouchers for a murder mystery dinner for my mom and I to go to when she came to visit last week. I attempted to call the company over a week in advance and cannot reach anyone but an answering machine that never returned my call. I also emailed the company. I finally got in touch with someone and was advised they are booked until After May4, which, of course, is too late. My mom is only here in ** for a weeks visit. No where in the ad did it say "please book a month or so-or even 2 weeks" in advance. It's rediculous. Now I can't even use my vouchers and they refuse to refund them.Desired Settlement: I'd like a refund.

Business

Response:

On April 29, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number 9523156. LivingSocial received the complaint on April 29, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because of a purchase made on March 11, 2013 in the amount of $58 for [redacted] would like a refund due to her inability to schedule for her desired date.

Review: Purchased a LivingSocial deal for a company called [redacted] for a photography. Tried to contact [redacted] about scheduling the class and my calls were not returned. Contacted LivingSocial about the company not responding to me and their resolution was for me to work it out with [redacted] directly. I contacted LivingSocial again to clarify that they wanted me to work it out directly with [redacted], the company that would NOT return any calls, but never received a response from LivingSocial to that clarification.Desired Settlement: I would simply like my money refunded.

Business

Response:

On June 12, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on June 15, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because [redacted] was unable to contact the merchant prior to the expiration date.

Review: Ordered 2 remote-controlled floating "[redacted]" helium toys for my boys on dec. 14th and 15th. NEVER received the product and was never given a reason why. I asked Living Social for the company's phone number and was denied the information. A month later, no one ever tried to contact me to tell me why product wasn't mailed after we paid for it. I hold L.S. and company personally responsible for the entire mess. They ruined my kids Christmas and disappointed us on so many levels.Desired Settlement: I would like my money back AND I want what was advertised- the 2 helium toys. Anything less will be unacceptable.

Business

Response:

On January 10, 2014, the Revdex.com received a

complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on January 11, 2014. **. [redacted] sent a

complaint via the Revdex.com regarding LivingSocial because he

hasn’t received his two orders through our Shop department that were placed on December 15, 2013.

We’re sorry for any inconvenience that **. [redacted] has

encountered with his two orders that he placed with us. We have confirmed that

**. [redacted] has not received his two orders for [redacted]. We successfully processed a full refund for both of his purchases on

January 10, 2014 when he contacted us directly. This refund was processed back to his

LivingSocial account in the form of Deal Bucks as that was the form in which

the item was purchased.

We hope that this resolves **. [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I would like to know what happened to the product I ordered? Where is the company's response? I was given a refund of "DEAL BUCKS" - not a refund of money to my account. So now I have to use your company again to order something? What a rip-off LivingSocial is!

Regards,

Business

Response:

On January 10, 2014, the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the rejection of our January

23, 2014 response on January 23, 2014. **. [redacted] rejected LivingSocial’s response

via the Revdex.com because he wishes to have his purchase refunded

back to his credit card or to receive the items he purchased.

We’re sorry for any

inconvenience that **. [redacted] has encountered. As **. [redacted] requested to

either receive a full refund for his purchase in the amount of $42.80 or to

receive his items that were purchased, we honored his request and processed a

refund in the form in which the order was purchased. As **. [redacted] purchased

the items using Deal Bucks within his account, a refund back in that form is

the only option as nothing was charged to his credit card for this purchase.

The vendor is not able to fulfill **. [redacted]’s order therefore we have honored

his request and processed his refund on January 10, 2014. We also provided **.

[redacted] with an extra 25 Deal Bucks into his LivingSocial account due to the

situation that has occurred with his order. **. [redacted] has a total of 64 Deal

Bucks in his account and they are immediately available to be used towards his

next purchase.

We hope that this

resolves **. [redacted]’s issue.

Best regards,

Review: Myself and 10 of my friends purchased a living social voucher to [redacted]. The fine print at the time of purchase stated that taxes and gratuity are not included, but did not disclose any additional fine print. When I called to vender to schedule immediately after purchase, the vender stated that in order to schedule for a Saturday date, that I would have to be the first person to call on the Monday three weeks prior to the scheduled service. The vender stated that he was unable to schedule individuals as they call, as they cannot "offer this greatly discounted service" by scheduling individuals as they call to schedule their tour. He stated that if I called prior to business hours on that day with my name voucher number and the names and voucher numbers with the individuals in my party, that they would return my call at 8:00am that day to schedule once they opened for business. I did was instructed and called at 6:00am on that date to ensure I was the first caller. I did not receive a returned call at 8:00am as promised, I actually did not hear from the vender until 4:30 that afternoon. My husband also called and left a message and never heard back from the vender. Upon speaking with the vender, he indicated that I cannot use my voucher numbers to schedule our appointments as initially detailed in the voucher agreement, but rather I must pay gratuity up front on my credit card in order to hold our reservation. The gratuity would need to be for myself and all 10 of the individuals that were with my party, totalling close to $300.00. When I asked if the individuals could call on their own to put the gratuity on their credit card, he stated that would be inconvenient for them to run 11 cards and that in order to schedule it must all be on one. When I questioned the appropriateness of requiring a customer to all book on one card, he stated that he was unable to do so. Based upon this negative interaction, I contacted living social requesting a refund for my voucher and provided them with the name and voucher number of the 11 individuals who also purchased the voucher but were being unable to schedule due to additional fine print not outlined in the original living social purchasing agreement. After much back and forth, living social refused to refund my voucher and honor their original agreement. They stated that it was beyond the refund period and that they would be unable to refund it for that reason. They agreed to contact the vender directly, which they did, and were met with the same additional details that were not explicitly stated at the time of purchase. When I informed living social that myself and my friends were no longer willing to work with a vender that lied overtly, did not maintain the professionalism expected from a vender, and had additional specifications that were not detailed at the onset of purchase, Living Social continued to decline a refund, despite the fact that these details were not made available. I do not want to work with [redacted], nor do I want to work with living social in the future. I do not want Living Social to attempt to contact the vender again on my behalf, as the result has been the same every time. Instead, I would like a cash refund, not Living Social credit, as I do not plan to do business with living social in the future. I would like a refund of these vouchers, despite the fact they are beyond the refund date, as the voucher failed to disclose additional fine print regarding hidden fees and scheduling requirements.Desired Settlement: Refund of vouchers that failed to disclosed additional fine print about hidden fees and scheduling requirements.

Business

Response:

Review: LivingSocial advertised and sold a 1 hour horseback riding for two at [redacted] on [redacted], and they are continuing to sell this service, notwithstanding that [redacted] is all booked up and cannot honor the certificates people are buying. LivingSocial refuses to refund the money people spend on this service, that they cannot get in a reasonable amount of time, if at all. They claim they will not take the certificates until July or past July, and that is assuming they are even still in business then. LivingSocial is selling a service that cannot be performed for al the customers, and certainly not within a reasonable amount of time. I was forced to move with the federal government and I will not be here in July, so even if [redacted] could honor my certificate then, I could not use it as I will not be here. If I do not receive the servive that I paid for, I should be refunded, otherwise LivingSocial is unjustly enriched, as well as [redacted].Desired Settlement: I want LivingSocial to stop advertising and selling services that cannot be performed within a few months of buying the service, to stop overselling services that companies cannot keep up or honor, and I want a full refund immediately.

Business

Response:

On April 8, 2013, the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April

8, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she purchased a voucher for a horseback trail ride for two

from [redacted] on December 20, 2012 for $59. She is requesting

a refund because the merchant wanted to schedule her in July and she will have

moved out of town by then.

Per LivingSocial’s

terms (livingsocial.com/terms), a refund may only be issued within seven days

of purchase or if the merchant has gone out of business. [redacted] agreed to

these terms upon purchase and her request is outside of the refund policy. The

voucher does not expire until December 26, 2013, and the merchant is scheduling

and honoring vouchers. Appointments are subject to the availability of the

merchant, and they are willing to schedule [redacted], however those dates do

not work for her. This does not entitle [redacted] to a refund. We encourage

her to attempt to schedule with the merchant. If she is unable to arrange a

suitable date or if she has moved, she may gift the voucher to someone you can

use it.

We hope that this

resolves [redacted]'s issue.

Best regards,

Review: I ordered a [redacted] on November 6th and it has not arrived (Nov. 26th) I asked Living Social customer service about this and received this reply:

Hi [redacted],

We're sorry to hear that you have not received your Kids' [redacted] at this time.

We’re sorry to redirect you, but in this case, it's best to ask [redacted] at ###-###-#### . Since they'll be taking care of you, they can share all of those details. If you have any problems contacting them, please let us know, and we’ll be happy to help put you in touch.

Thank you for being a loyal LivingSocial customer.

If you still have questions, please reply to this email. We're happy to help.

Thanks for LivingSocial!

[redacted] | Consumer Services Representative | LivingSocial | help.livingsocial.com

I feel it is their responsibilty to investigate this...not mine. I think 3 weeks is too long these days to wait for a shipment. I have phoned the [redacted] company (3 times in 4 days)and nobody has returned a call.Desired Settlement: I would like to know where my order is and when it will arrive. I have phoned the company (the [redacted] company) directly and they have not returned my calls.

Business

Response:

On November 27, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on November

29, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she hasn’t received her [redacted] kit that she ordered on

November 6, 2013.

LivingSocial apologizes

for any inconvenience [redacted] has experience with this deal. We’ve reviewed **.

[redacted]’s request, and confirmed that her voucher hasn't been redeemed yet. As soon

as [redacted] redeems her voucher, the merchant will process and ship the loom

kit. We’ve sent her an email containing her voucher and instructions for

redemption. [redacted] is more than welcome to call us at ###-###-#### if she

needs any assistance with this process.

We hope that this

resolves [redacted]’s issue.

Best regards,

Review: I purchased a living social deal for Hillary & Co. off of LivingSocial. When I called the merchant to schedule an appointment they informed me that they were booked and that I could schedule an appointment for after the deal expired but that I would lose the promotional value, so I would have to pay the difference. The deal is good until a certain date, I in good faith attempted to make my appointment and the seller would not honor the deal. I contacted LivingSocial for a refund and they will not refund my money. I did everything in there that is required in order to redeem my deal and I was unable to redeem it.Desired Settlement: I would like a refund of $15.00. The amount that it cost me to purchase the deal.

Business

Response:

On May 15, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 19, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she requested a refund for a voucher purchased on February 13, 2013 for the amount of $15.00, and her initial request for a refund was denied.

Review: I paid for and bought a LivingSocial deal for a Car Wash Detail on November 2012. The deal was set to expire on March 31st, 2013 so I called in early March to schedule the detail. The earliest available date they had was April 16th but they assured me that since I was scheduling it before it expired, that I would be ok. April 16th came and went and no one contacted me. I called them back to see what happened and left a message. no response. I called back a few days later. no response. I called back a week later, no response.

I then contacted LivingSocial to get a refund but I kept getting a canned response about the problem saying that the deal expired and that I cannot do anything about it. I've been going back and forth with them and they are not helping in anyway whatsoever.

Look at it from my perspective. I call to schedule the deal. Conveniently, the earliest date is after the expiration date. And then when its too late for me to get a refund, they are nowhere to be found and no longer reachable.Desired Settlement: Give me a refund. I no longer want to deal with either LivingSocial or the company involved in the deal "Reflections Vehicle Detailing"

Business

Response:

On May 17, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 19, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because a refund was denied for a voucher purchased on November 28, 2012 for $89.00.

Review: I had bought an racing experience from living social, for my brother's birthday. I had received 3 different emails on it getting postponed. The first time was an accident they had at the race track. The 2nd time was the cars not being able to be imported. Now recently the 3rd time the cars having a technical and mechanical problem. I had to reschedule this event 2 different times. And now I would have to reschedule this again for another day they have to pick from. My brother's experience has a expiration date which is November 17th 2013. I just want a full refund now, I'm tired of getting tossed around and having this issue. It was a gift that was suppose to come true and now its not going to, due to many excuses! I have a feeling this company is a scam. I also get these emails of it being postponed 3 to 4 days before the racing experience is suppose to happen.Desired Settlement: I want a full refund asap!

Business

Response:

On November 5, 2013, the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received

the complaint on November 8, 2013. **. [redacted] sent a complaint via the RevDex.com regarding LivingSocial because she has not been able to

successfully redeem her voucher purchased on February 19, 2013 in the amount of

$129.

LivingSocial is sorry to

hear **. [redacted] has not been able to redeem her voucher successfully and for

any inconvenience she has encountered. We confirm that **. [redacted] reached out

to us directly on March 5, 2013 inquiring about a refund as the gift recipient

was not able to use the voucher due to a medical reason. On October 15, 2013 we

confirmed that we cancelled our deal with this merchant, therefore all vouchers

that were not used could be provided a refund. We have processed a full refund

for **. [redacted]’s voucher back onto her card used to make the purchase.

We hope that this

resolves **. [redacted]’s issue.

Best regards,

Review: Purchased 2 tickets to a game and when we went to pick up tickets we were directed to different locations at the ball field and then were told that tickets were not available and the people were not present. We drove 180 miles round trip to attend the game and were not even given an option of a refund or a credit for further purchase.Desired Settlement: I was just looking for a credit for a future purchase.

Business

Response:

On May 7, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 7, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because he was unable to attend an event and his refund request has been denied.

LivingSocial sold over 2800 tickets to the event in question and we have not received any other reports of trouble picking up tickets at Will Call. We have also confirmed with the merchant that the LivingSocial representative was there to distribute the tickets to the event. Because this was a Live Event with a refund window of 24 hours after purchase, we are unable to process a refund at this time. We apologize for any inconvenience.

We hope that this resolves [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: I bought a voucher from Livingsocial, Inc. I have tried redeeming my voucher and I have not been able to do so. I have tried calling and emailing on numerous occacions and I have not been able to get in contect with anyone.Desired Settlement: I would like them to return my payment back to my credit card.

Business

Response:

On June 14, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on June 15, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she purchased a voucher on April 18, 2013 for $69 and has been unable to reach the merchant to schedule service.

Review: On January 11 I purchased two vouchers from LivingSocial. Shortly thereafter at least one was marked as used on their website therefore preventing a refund of the vouchers since it was marked as "used". The vouchers were not used and it took me over a month to get the vouchers correctly marked. Once they were correctly marked LivingSocial refused to give a refund since it was out of "their standard refund period". I do not know if this is a common scam that Livingsocial employs to keep people from getting refunds but it seems very suspicious. I have been trying to resolve this with their customer service for over 2 months but I have not make much progress since their customer service is very poor. Several of my questions were never answered by them as I pursued this matter and sometimes they would not even reply to my emails. Often when they did reply the reply was not complete or was just a standard "form" email (sometimes word-for-word from a previous reply that I obtained).Desired Settlement: I am simply looking for a refund of the 2 unused vouchers that I originally purchased.

Business

Response:

On March 21, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on March 21, 2013. [redacted]

sent a complaint via the Revdex.com regarding LivingSocial because she

wishes for her [redacted] voucher to be refunded.

As was previously expressed, [redacted]’ request was outside of our

stated refund policy and a credit card refund will not be given. We have issued

a full refund to [redacted]’ LivingSocial account. This credit will be good for

five years and will be automatically applied to her future LivingSocial

purchases.

We hope that this resolves [redacted]' issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Apparently LivingSocial refuses to address my primary complaint. As I noted in my initial complaint description, LivingSocial marked my voucher as used when it was not, and therefore prevented me from obtaining a refund within their standard refund period, as they understandably do not issue refunds on used vouchers. It took me several weeks to get the voucher correctly marked as not used by sending repeated emails to the merchant the voucher was for and LivingSocial. By the time LivingSocial actually marked the voucher as not used it was outside of their standard refund period. I have brought up these circumstances to the customer service personnel previously however they were not addressed just like in this response, I just get the same "it was out of the standard refund period". It would be nice if LivingSocial would at least acknowledge the extenuating circumstances before deciding to ignore them and replying with the standard out of refund period statement.

Regards,

Business

Response:

On March 21, 2013, the RevDex.com received a complaint about LivingSocial from [redacted], Revdex.com

Case Number [redacted]. LivingSocial received the rejection of our March 21, 2013

response on March 22, 2013. [redacted] rejected LivingSocial’s response via the

Revdex.com because she is unhappy with the resolution and would

like a credit card refund.

LivingSocial apologizes for any confusion. The merchant has control over the

voucher redemption, and in [redacted]’ case, a mistake was made where the

merchant inadvertently marked her voucher as redeemed when it was not. That

issue was later resolved and the voucher was marked unredeemed so that [redacted] could still use it. Per LivingSocial’s terms (livingsocial.com/terms), a

refund may only be issued within seven days of purchase or if the merchant has

gone out of business. [redacted] contacted us about the accidental redemption on

February 8, which is outside of the refund policy, as she made the purchase on

January 11. The error was corrected and [redacted] could use the voucher but

still remained outside of the refund policy.

As a courtesy outside of policy,

LivingSocial provided a refund to [redacted] in Deal Bucks as a credit to her

LivingSocial account.

We hope that this resolves [redacted]’ issue.

Best regards,

Review: My livingsocial account has more than $900 livingsocial store credit inside, which was from refund of previous orders I paid by credit card.

Livingsocial closed my account without any notice or communication or explanation. I can't log in my account and lost my credit.

I call Livingsocial more than 10 times and got the same answer every time "We will forward your request to our accounting department". After 3 months' waiting, not one single response from livingsocial.

My account email is [redacted]Desired Settlement: Livingsocial refund all my store credit.

Business

Response:

On December 5, 2014, the Revdex.com received a

complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial

received the complaint on December 8, 2014. [redacted] sent a complaint via the

Revdex.com regarding LivingSocial because her LivingSocial account

was closed, and she lost access to the Deal Bucks that had been on her account.

LivingSocial notified [redacted] in July of 2014 that we

were aware she had created fifty or more accounts using various email addresses

(in the name of [redacted], etc., and

[redacted]) using the same billing address and IP

address to make purchases ("Multiple Accounts"). We also let her know at that time that

LivingSocial was aware that she purchased products through those Multiple

Accounts using a unique referral link generated by an initial purchase which,

when 3 products have been purchased, results in a refund of the initial

purchase in Deal Bucks (a form of LivingSocial credit) in accordance with the

terms of LivingSocial's Me+3 Program ("Me+3 Activity").

We further notified [redacted] in our July 2014 communication

that the Multiple Accounts she created and the Me+3 activity were in violation

of LivingSocial's Terms of Service. We

then merged her accounts into one account under [email protected], and

requested that she cease and desist all further activity in violation of our

terms and conditions or we would debit the fraudulently received Deal Bucks

from her account and terminate her account as well.

After we sent [redacted] notice of the violation of our terms

and conditions, she continued to create more accounts using similar email

handles from the same IP address and with the same billing address. [redacted]

continued to use multiple accounts to game LivingSocial's Me+3 Program fraudulently.

Accordingly, we terminated her account as of September 23, 2014 and debited the

Deal Bucks from her account.

We are not willing at this time to reinstate [redacted]'s

account as she has knowingly and continually acted in violation of LivingSocial's

terms and conditions.

We hope that this resolves [redacted]’s issue.

Best Regards,

Sarah

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: On October 3rd I purchased a deal for 2 monogram wall hangings from Living Social. The site clearly said to expect 2-3 weeks for delivery, which would have put my order shipping on or around October 17. When I logged into the vendor site to finalize my purchase, their site said 3-4 weeks for shipment, which was still okay, because it would have gotten my order to me on or around October 31. On November 3rd, five weeks after the order (having originally been quoted 2-3 weeks for delivery) I contacted both the vendor and Living Social to see when my purchase would arrive as I had not received any form of contact from either vendor. I feel as though both Living Social and the vendor have taken me around and around and not answered any of my questions directly. Living Social just directed me to the vendor (absolutely no assistance in the matter) and the vendor keeps telling me that my order will be shipping soon, without giving me any sort of expected shipment date even though I have repeatedly asked for it.

To make matters worse, Living Social emailed me on November 9th with the same 'deal' for the monogram wall hanging with a expected delivery of 2-4 weeks. If a vendor can't ship on time the first time, they really shouldn't put that product back up for sale.Desired Settlement: Honestly, with this delivery time, I would like my products to be delivered and some sort of refund or store credit. I don't think it's right that a company can quote 2-3 weeks for delivery and take 7+ weeks.

Business

Response:

On November 17, 2014, the Revdex.com received a

complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on November 17, 2014). [redacted] sent a

complaint via the Revdex.com regarding LivingSocial because she

placed two orders with [redacted] Designs for personalized monogram wall art and

has not received her orders yet.

LivingSocial apologizes for any frustration with this

matter. At this time, LivingSocial has processed a full refund of $42.50 back

to [redacted]’s original form of payment. A refund was processed due to the

non-receipt of the product within the listed time frame. The refund should post

to [redacted]’s account within three to five business days. The order placed

with [redacted] Designs will continue to be processed and shipped out. [redacted] will receive an email with tracking information once the order has

shipped.

We hope that this resolves [redacted]'s issue.

Best Regards,

Sarah

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I received an email from [redacted] Designs stating that they were cancelling my order. I never asked for this and that is definitely not what I want. Thank you for refunding my purchase, however could you please help me in speaking with [redacted] as they are adamant in not shipping the product I ordered.

Regards,

Review: On October 27 2014, I purchased a voucher for furnace cleaning from Livingsocial in the [redacted], Ontario, Canada area for $49.00. I contacted the business ([redacted] heating) and scheduled an appointment for Nov. 6 2014 between 11 am and 2 pm.

After waiting for the serviceman, I called the company and I learned that they had rescheduled my service to Nov. 20 2014, on a day that I would not even be in town.

In effect, they are not honoring the voucher nor abiding by the normal code of conduct.

I have tried to contact livingsocial and their offices are closed. Also, I would like my refund in the same manner as I paid, using my credit card, as opposed to their credit for future purchases as the business practice that I have experienced does not give me enough confidence to purchase anything from them in the future. They have very few "deals" available on their website in my area that are of interest to me.

Remedy: That they refund my entire amount on my credit card as I paid.Desired Settlement: Remedy: That they refund my entire anount on my credit card as I paid for voucher number [redacted]

Business

Response:

On November 6, 2014, the RevDex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on November 6, 2014. [redacted] sent a

complaint via the Revdex.com regarding LivingSocial because he

purchased a voucher for furnace cleaning from [redacted] Heating and Air Conditioning

on October 27, 2014 and scheduled an appointment with them for November 6, 2014

between the hours of 11 a.m. and 2 p.m. [redacted] claims that [redacted] Heating and

Air Conditioning did not show up for the scheduled appointment and when he

contacted them. He was told that his appointment was rescheduled for November

20, 2014, but he isn't going to be in town that day. [redacted] is requesting a full refund to his credit card for the

amount paid for this voucher due to this missed appointment. LivingSocial sincerely apologizes for the trouble [redacted] has experienced

with his voucher for [redacted] Heating and Air Conditioning, as well as the fact

that our phones are unavailable at the moment. We have confirmed with [redacted]

Heating and Air Conditioning that [redacted] contacted their company last week

to submit a request to reschedule his appointment. It seems as though there was

a miscommunication between [redacted] and [redacted] Heating and Air Conditioning in

regards to the rescheduling of this appointment. [redacted] Heating and Air

Conditioning confirmed that they have resolved this issue and a technician was

sent to [redacted]’s home to complete the services advertised in this offer.

LivingSocial is denying [redacted]’s request

for a refund due to the fact that the merchant has directly resolved this

miscommunication by ensuring a technician is able to make it to [redacted]’s

home to complete the services purchased in this voucher. If [redacted] has any

additional questions or concerns, we ask that he contact us directly. We’re

happy to help. While our phones aren’t available at the moment, our team is

happy to address his concerns through email.

We hope that this resolves [redacted]'s issue.

Best Regards,

Sarah

Review: Please refer to

LivingSocial Help Request #[redacted]

LivingSocial Help Request #[redacted] You do not cancel the order at my request, and you receive the error of my $ 270, now, please return immediately put $ 270 in my bank account, why not contact me? Why do not you give me any information? My bank card last four digits are [redacted], cardholder name: [redacted] Please give me back the speed, do not want to blackmail my hard-earned money, or I'll Revdex.com complaint to you

Business

Response:

On June 28, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial

received the complaint on July 2, 2013. **. [redacted] sent a complaint via the

Revdex.com regarding LivingSocial because she was requesting a

refund for her [redacted] voucher.

After taking a look at **. [redacted]’s accounts, we have detected

possible fraudulent activity. We will reach out to **. [redacted] directly to discuss

this issue.

Best regards,

Review: This is about an issue from 2011 that was never resolved. A lawyer advised me to file a complaint with the Revdex.com before pursuing any other avenues. On or about 8/3/2011, I purchased THREE massage vouchers for $35 each, one for myself and two as gifts. The voucher was for an hour long massage, cucumber eye treatment, and a beverage. I initially chose the option of having the gift vouchers emailed to the two recipients Livingsocial. I gave Livingsocial their email addresses but the recipients never received the vouchers (they checked several times). I eventually asked Livingsocial to email the vouchers to me so I could print and give them to the recipients before the offer expired. When the vouchers weren't sent to me, I requested a refund which Livingsocial refused to do. I could not print the vouchers because LIVINGSOCIAL REFUSED TO SEND THEM TO ME. Consequently, I lost $70.00 which was charged to my card for deals no one could use. The vouchers are #[redacted], #[redacted], #[redacted]. The total amount charged to me was $105.00 but I was able to print one voucher purchased for myself. I never even used my voucher because I was so disgusted with the manner in which this situation was handled. I assume the voucher I was able to print is still good for the $35 I paid although the special deal has expired.

The chosen recipients NEVER received their vouchers and Livingsocial refused to remit them to me. I could not believe any business could consider this as good faith or fair business practice. It was so reprehensible I cannot let it rest.Desired Settlement: I would like refund of $70.00 for the two vouchers NO ONE EVER RECEIVED and which Livingsocial refused to re-issue to me. Therefore, Livingsocial charged me for two vouchers that no one could benefit from--period. I could not even recoup the face value amount of the deals without either the vouchers or the barcodes.

Business

Response:

On August 30, 2013, the RevDex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on September

5, 2013. **. [redacted] sent a complaint via

the Revdex.com regarding LivingSocial because she has experienced

issues with redemption pertaining to vouchers purchased on November 13, 2011 in

the amount of $78.00 for [redacted].

LivingSocial apologizes for the

negative experience that **. [redacted] encountered

with the redemption of her vouchers for [redacted]. Per

LivingSocial’s refund policy, a refund can be collected within seven days of

purchase or if the merchant has gone out of business (www.livingsocial.com/terms). The

vouchers expired on March 12, 2012, and are now valid for the paid value of

$39.00 per voucher as a credit towards [redacted].

We are showing that one of the vouchers gifted to [redacted]

was successfully viewed and printed on November 14, 2011 which means that he,

as a gift recipient, successfully received the voucher. LivingSocial acted in

good faith to deliver the vouchers to the intended gift recipients and apologize

for any technical difficulties experienced by the gift recipients. An email has

been sent to **. [redacted] with the other voucher that [redacted] was unable to

access for unknown reasons. LivingSocial will not be issuing refunds for these

vouchers as they expired one and half years ago.

We hope that this resolves **. [redacted]’ issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

**. [redacted]: I am attaching a series of emails between myself and Livingsocial from Feb. 10, 2012 through March 7, 2012. The communications will establish that I made numerous attempts to resolve this problem and Livingsocial would not, for whatever reason, forward the gift vouchers to me so I could ensure they reached the recipients before expiration date. The attached emails also establish that Livingsocial at no time alleged that [redacted] had opened and printed his gift voucher. If this is in fact the case, why wasn't it alleged during my earlier numerous emails with Livingsocial? They are either sloppy with their research or being disingenuous. I adamantly and emphatically reject their so-called 'resolution'-- which is nothing more than an arrogant, indifferent non-response. I PREVIOUSLY made numerous requests for them to forward me the vouchers and they repeatedly refused. Now that the vouchers are well past expiration date, they forward ONE OF THEM and call this a solution? It's insulting. From start to finish, livingsocial has refused to resolve this issue in a fair, timely and honest and competent manner. LIVINGSOCIAL RESPONSE REJECTED. Please note that I could not find my original email to Livingsocial on February 10, 2013; however, if necessary, I can forward my receipt for purchase where the gift vouchers were noted as "emailed as a gift." The gifts would have come from Livingsocial since they refused to send them to me to forward to the recipients.

Thank you,[redacted]

Business

Response:

On August 30, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the rejection of our September 9, 2013 response on September 20, 2013. **. [redacted] rejected LivingSocial’s response via the Revdex.com because she wanted to show the communication between LivingSocial and [redacted] between February and March.