LKQ Pick Your Part

July 10, 2016Re: Complaint [redacted] ? Dear Ms [redacted] ,Please accept this letter as a response to the claim filed by [redacted] ? [redacted] purchased a sofa on November 13, 2015, that the customer picked up on the same day.Upholstery is shipped by the manufacturer in packaging and remains in the package until the customer unpacks it? The customer took possession of the sofa seven months ago? This was explained to the customer on? June 10, when he had contacted LevinThe presence of bugs would have come from another source and not from Levin Furniture.Please do not hesitate to contact me at [redacted] , extension ***, or [redacted] should you have any questions or concerns.Sincerely,Paula R***Director of Customer Service

November 9, 2015Re: Case ID # [redacted] ? Dear [redacted] ,Please accept this letter as a response to the claim filed by [redacted] ? The customer purchased living room furniture along with tables on November 11, This order was delivered on February 11, ? The customer also purchased accidental damage protection from Guardian Protection Products.The customer filed claims with Guardian who had offered the customer options on the damaged tables? Due to the delay in response from Guardian to the customer, Levin has processed the partial discount refund that the customer requested? (The customer decided on a discount instead of repair or replacement.)Please do not hesitate to contact me at [redacted] should you have any questions or concerns.Sincerely,Paula R***Director of Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below Regards, [redacted] I had to cancel twice because the times ended up not working because og my job in downtown [redacted] I also have the voicemails out Levin’s calling me and canceling? When I tried to set an appointment it was always weeks out and never on a weekendThey were always bookI’m not sure who provided you with that information, but it’s incorrectIf you would like I can let you listen to all voicemailsI also called you and left a message and never got a response backIf there’s a warranty then it really needs to be consideredI was also told by the sales Rep I had days to return itI have other people that were with me when this was saidWhen your tech person came out and replaced the little piece, he also stated that I got ripped off and they really should replace my piece sectionalIt’s falling apart and it’s barely used? I can pull all my phone records to show you how many times I called the Monroeville store about this problem and I was told the store manager would call me back? ?

March 11, 2016Re: Case ID # [redacted] ? Dear Ms [redacted] ,Please accept this letter as a response to complaint filed by [redacted] ? The customer purchased a sectional on March 22, 2015, that was delivered on March 27, ? The customer requested service on June 1, for a frame problem which was resolved on July 29, ? On December 22, 2015, the customer requested service? The technician repaired the frame and ordered a mechanism and a correct handle pull.The pull was received but the other parts that arrived were incorrect.Levin has contacted the customer and offered the option of a discount for the inconvenience and accept repair or a return for credit toward another purchase as this sectional is no longer stocked and cannot be exchanged.? Please do not hesitate to contact me at [redacted] , extension ***, or [redacted] should you have any questions or concerns.Sincerely,Paula R***Director of Customer Service

May 20, 2016Re: Case ID # [redacted] Dear Ms [redacted] ,Please accept this letter as an updated response to complaint filed by [redacted] ? The customer (under the account for [redacted] ) purchased a seven piece sectional on December 26, 2014, that was delivered on February 18, ? On December 20, 2015, the customer reported a problem with the seat covers and cores needed service? On January 14, 2016, the technician inspected the furniture and ordered parts for the sectional? The parts were ordered from the manufacturer? We spoke with the customer and came to an agreement for partial credit toward another selectionThe return authorization has been processed.Please do not hesitate to contact me at [redacted] , extension ***, or [redacted] should you have any questions or concerns.Sincerely,Paula R***Director of Customer Service

March 18, 2016Re: Case ID # [redacted] and [redacted] ***? Dear Ms [redacted] ,Please accept this letter as an updated response to complaint filed by [redacted] and [redacted] ***? On January 4, 2015, (this has been corrected from the original response of January 4, which was a typing error) the customer purchased a dining set along with a matching custom order sofa table? On February 7, 2015, the customer requested service for the custom order sofa table? The bottom board was cracked so a part was ordered? The factory had shipped the incorrect part twice? As this was a custom order item, it was not in stock at Levin and a replacement was ordered from the factory in September? The replacement arrived in January but the inspection team found it to be defective so a new replacement sofa table was ordered? Levin processed a discount for the customer for the missed delivery? The discount is in our system and typically is processed when the final delivery is completed? Levin will contact the customer to obtain the bankcard number to process the discount and offer possible delivery dates? Levin will also increase the discount from $to$for the extended problemAdditionally, Levin can offer to send a technician come to the home to service any warranty issues with the chairs and touch up the wood finish.? As the table has arrived, we can offer a delivery date to the customer to schedule the exchange? The notes on the order list a left message on March 3, in the afternoon? We apologize if there was a technical issue with the message sent and as well as the conversation at point of sale regarding the ? care for the inconvenience that this has caused.Please do not hesitate to contact me at [redacted] , extension ***, or [redacted] should you have any questions or concerns.Sincerely,Paula R***Director of Customer Service

\ Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Regards, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me so long as I receive a full refund for the additional amount that was charged to my card of $499.18.? Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me? Regards, [redacted]

May 21, 2017Re: Complaint [redacted] ***Dear Ms [redacted] ,Please accept this letter as a response to the claim filed by [redacted] ? [redacted] purchased a sectional on November 22, 2015, that was delivered on December 4, ? The factory’s warranty covers labor costs for repairs on manufacturers defects for one year from date of delivery (some parts components may be covered for more than one year, but installation is one year).On January 13, 2016, the customer requested service for their sectional? On January 27, the technician found the right-side facing unit to be torn open and ordered a replacement seat cover? He found the ottoman frame broken? On March 23, 2017, the technician returned with the replacement cover and repaired the ottoman frame? On October 19, 2016, the customer requested service for an open seam and flattening cushions? The technician repaired the seam and added padding to the sectional.On November 29, 2016, the customer reported a hole in the middle of their ottomanThe technician inspected the ottoman and found it to be collapsed from use? Parts were ordered and once in attempts were made to contact the customer to schedule the installationThe service request was closed February 4, 2017.On March 8, 2017, the service order was re-openedOn April 5, 2017, the technician found that the along with the hole on the top of the ottoman, the ? small tear had been pulled open to a one foot section and the leg was broken on the ottomanThe technician replaced the top cover, repaired the bottom cover? Although the issue was from use, (and not manufacturer’s defects) the repairs were completed.? Please do not hesitate to contact me at [redacted] ? should you have any questions or concerns.? Sincerely,Paula R***

June 8, 2016Re: Case ID # [redacted] Dear Ms [redacted] ,Please accept this letter as a response to complaint filed by [redacted] ? The customer purchased a sofa and loveseat on September 20, 2015, that was delivered on September 29, There was home damage to the floor which has since been resolved with the insurance company’s claim coverage? The customer also purchased an accidental protection program covered by Guardian Protection Products? As the damage was not coverable under the program, the claim was denied however Levin is assisting the customer with restoring the sofa and loveseat to its condition when it was originally delivered? Levin will be scheduling the pifor repair with the customer? Levin has also resolved the issue with the shelf that was delivered to the customer on May 23, 2016.We apologize for the inconvenience that this has caused.Please do not hesitate to contact me at [redacted] , extension ***, or [redacted] should you have any questions or concerns.Sincerely,Paula R***Director of Customer Service

Dear Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? ? Thank you for your assistance.? Regards, [redacted]

Revdex.com: ? The repairman did not replace the cheap broken particle board, he just used screws and a piece of metal to repair it, it still moves, but the cheap material is no good, and that piece of steel is a butcher repair, they called me yesterday and told me the other parts for the recliner was ordered, why didn't they replace the broken board instead of using a band aid repair, And to this date Levin still has not addressed the warranty issuesThey are trying to say it's out of labor warranty because the furniture is over a year old, But that defective furniture I have now was delivered in Dec 2015, after I was forced to pay additional monies, therefore the increase in price reflect a full year warranty on the furniture I have now according to the consumer protection agencyBut the manager Paula said this repair will be a courtesy callshe wouldn't talk about the warrantyAs I stated I want my money returned and they can their low quality southern motion furniture that is made with cheapest material.? I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below Ms R [redacted] is correct in the facts as they relate to the timing of the purchase, installation and initial complaint? However, I ask that there is some consideration for the following facts in the matter:? - Improper Installation: ? The frame broke due to improper installation by Levin team members (i.eever other slate was screwed down and a primary support beam was not installed)? This was confirmed on two separate occasions by Levin staff themselves? ? - Repair Cancellation: The repair scheduled for December & was cancelled? when customer service? informed me that the? repair technician would try to make a? pseudo-support system for the bed using the broken bed? frame pieces? I informed customer service that the previous Levin team - those that put together the makeshift metal frame - took the parts for discard since they were broken? There was nothing more that could be done.? ? - Refund: ? As I explained to the customer? service manager, the $refund was not sufficient in covering our lost wages, due to having to take time away from work for? Levin to (1) review the damages and (2)? install a temporary fix? This does not include the cancelled service call previously mentioned? Furthermore, the bed is not properly being supported, thus applying stress to other points on the? frame? The question then becomes what will break next? ? Additionally, my husband and I are unable to sleep most nights in the bed due to the fact that the bed is missing a primary center support beam and, as such, is bowed inward? I understand that specific parts may take longer for manufacture; however, we have been without our bed for three months already and are still waiting for the part to arrive? It has already been delayed once, and I have very little confidence that it will arrive in January, as stated? Levin has been receiving their money for a broken product; this is not an example of exemplary product, customer service, or overall business? Should Levin replace our existing and broken bed with a new bed, that would be appreciated and sufficient? compensation? As our initial order was delivered well within the three month time-frame, one would suspect that the same? would be true for all 'new' orders.? This would not only be a faster 'fix' to the existing, ongoing problem but would allow us to finally use the product purchased.? Thank you for your consideration in this matter Regards, [redacted]

May 21, 2017Re: Complaint [redacted] ***Dear Ms [redacted] ,Please accept this letter as a response to the claim filed by [redacted] ***? The customer purchased a dining set on March 26,2017, that was delivered on March 30, ? Upon delivery the team reported a splintered area that could be remedied by a craftsman to the home? Levin processed a service request for a home visit? On March 31, the customer contacted Levin and requested a replacement and the exchange was entered? The replacement was delivered to the customer on April 5, 2017Please do not hesitate to contact me at [redacted] should you have any questions or concerns.? Sincerely,Paula R***Director of Customer Service

December 6, 2015Re: Case ID # [redacted] Dear Ms [redacted] ,Please accept this letter as response to the complaint filed by [redacted] ? The customer purchased a dining set on April 26, that was delivered on May 5, ? There were damage issues and Levin agreed to accept a return for a refund as the customer was moving out of state.There was an error in processing the part of the refund? Levin had processed the refund for the returned chair but not in its entirety? Levin has processed the following refund amounts:Original delivery fee $106.99Refund of wood polish $ ? 16.04Error on chair refund ? ? ? ? ? ? $ 90.98*Total refund due ? ? ? ? ? $ ? 214.01*Below are the details of the refund error:Correct chair purchase amount $with tax ? ? ? ? ? $388.71Incorrect chair credit amount ? $with tax ? ? ? ? ? ? -297.73Amount of refund due to error on chair refund ? ? ? ? ? ? ? $ 90.98We apologize for the issues surrounding the customer’s purchase and return? The total refund of $will be refunded to the customer.Please do not hesitate to contact me at [redacted] , extension [redacted] should you have any questions or concerns.Sincerely,Paula R***Director of Customer Service

Please accept this letter as a response to the claim filed by [redacted] ***.? The customer purchased a sofa and chair on Jun16, 2016.? Upon delivery on June 24, the longer sofa did not fit into the home.? As the sofa is not stocked as a shorter sofa, Levin offered the customer an option of ordering a stock loveseat to coordinate.? The loveseat was delivered on July 13, 2017.? Levin offers a 30-day Price Guarantee.? The customer had made her initial purchase under our Preferred Partners Plan discount, so the difference on a sale price later offered was not as much as was expected due to the better price at time of original purchaseDuring the delivery on June 24, the delivery team accidentally damaged a picture frame.? Levin had called on June 30, and July 11, offering an after hours number to use to resolve the damage issue.? On July 15, Levin was able to speak with the customer regarding her refund due to the damaged picture frame.? On July 14, I had called the customer to discuss the other issues of the account but did not hear back from the customerWe are truly sorry for the issues surrounding her purchase.? As a token of our appreciation, Levin will be sending the customer a $gift certificate that can be used at any Levin location? Please do not hesitate to contact me at ###-###-####, extension ***, or [redacted] should you have any questions or concerns? Sincerely, ? Paula R***

October 18, 2016Re: Complaint [redacted] Dear Ms [redacted] ,Please accept this letter as a response to the claim filed by [redacted] ? The customer purchased a sofa, chair and set of tables on November 14, 2015, that was delivered on December 8, ? The purchase is covered by a one-year factory warranty for the repair of manufacturer’s defects (the warranty is for repair and not for return)? The customer also purchased an accidental protection plan on the fabric for stains from food and beverage, rips tears, and burns as described in the program.On July 2, 2016, the customer requested service for the sofa and chairThe service technician removed the staple and ordered parts to restore the sofa? On September 14, the technician was unable to reach the residence as the police closed the road and would not allow traffic to enter? On September 27, the technician found the part was sent incorrectly by the manufacturer? The part has been reordered from the manufacturer? Once the part arrives, the technician will also correct the chair arm and address the fabric concerns.We offer our apologies to Ms [redacted] for the issues surrounding the service of the furniture? As a token of our appreciation for our valued customer, Levin is offering a Levin gift certificate to the customer for $? This certificate will be mailed from our office to the customer’s address applicable toward a future purchase at any Levin location on any type of merchandise.Please do not hesitate to contact me at [redacted] , extension ***, or [redacted] should you have any questions or concerns.? Sincerely, [redacted] Director of Customer Service

February 7, 2016Re: Case ID # [redacted] ? Dear Ms [redacted] ,Please accept this letter as a response to complaint filed by [redacted] ? Mrs [redacted] purchased a sofa and an ottoman on July 4, 2015, The sofa was delivered on July 14, and the ottoman picked up by the customer on August 5, ? On January 17, 2016, the customer requested service for the sofa and the ottoman? The technician’s report found that the seat cores and the fabric covers should be replaced? The manufacturer’s warranty covers parts and labor for one year from date of acceptance by the customer? Replacement seat cores and fabric cover parts have been ordered for the customerLevin’s management spoke with the customer on January 27, and also on February 2, 2015, reviewing the manufacturer’s warranty which is for repair? Please do not hesitate to contact me at [redacted] , extension ***, or [redacted] should you have any questions or concerns.Sincerely,Paula R***Director of Customer Service

April 30, 2016Re: [redacted] & [redacted] response to Levin Furniture Case # [redacted] Dear Revdex.com of Western Pennsylvania,Please accept this letter in response to Levin Furniture's recent response to our complaint with the Revdex.comLevin's response via letter from Paula R [redacted] dated 4/24/is hereby rejected and considered unacceptable[redacted] and [redacted] will be going to Levin Furniture in Greensburg PA to discuss this matter further on 4/30/The product sold by Levin is of poor quality and unacceptable to us as consumersIt has been over months since the Levin technician ordered the parts and we have absolutely no confidence that this product will last more than months even after the product is repairedWe have also been paying for a product that has been broken for months which is also unacceptable.As previously stated options for resolution to our complaint will required reimbursement of financial compensation due to the poor quality of the product or we will consider a combination of financial combination in combination with additional warranty coverage for an extended period of timeThe product did not last a year prior to requiring almost complete repair of the entire productWe are also considering legal action if required to resolve this matterThank you.Best Regards,?