LKQ Pick Your Part

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below
Regards, Again this particular? complaint was ignored by the first tech back in febthis year, he removed a tar like substance that was on the top when delivered , and told us the unevenness of the inlay was the way the top was made A second visit by the same tech proved no different only now , we were blamed for moisture penetrating a new month old table that worsened in the same area that we complained about 1st visit, as far as discolorazation there was and is none Another tech showed up today as promised, we were able to point out even newer "lifts (have shown? ? since the most? recent complaint and ask to be shown were this discolorazation was or is , he could not identify that Largely because there never was anyBottom line is after twenty plus years of customer loyalty and thousands of dollars spent on this most recent purchase we expect better from a company as visible to all as LevinsThe top of this table retails for some dollars , my guess is Levins probably pays half that and instead of repeated servicemen costs and time spent arguing with what was a really good customer you would think you would just replace the topUnfornately we cannot accept any responsibility for this , we are not that careless and feel insulted that this is even being suggestedYou will be leaving us with no choice than to file action in the legal sytem and take this to court
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February 7, 2016Re: Case ID # *** *** *** *** ***? Dear Ms***,Please accept this letter as a response to complaint filed by *** ***? Mrs*** purchased a sofa and an ottoman on July 4, 2015, The sofa was delivered on July 14, and the ottoman picked up by the
customer on August 5, ? On January 17, 2016, the customer requested service for the sofa and the ottoman? The technician’s report found that the seat cores and the fabric covers should be replaced? The manufacturer’s warranty covers parts and labor for one year from date of acceptance by the customer? Replacement seat cores and fabric cover parts have been ordered for the customerLevin’s management spoke with the customer on January 27, and also on February 2, 2015, reviewing the manufacturer’s warranty which is for repair? Please do not hesitate to contact me at ***, extension ***, or *** should you have any questions or concerns.Sincerely,Paula R***Director of Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below
Regards,
*** ***First All, Paula is not telling the truth about when I called the corporate officeI called them the day after thanksgiving which was Nov 25, or times, and my very first call was to their 1-service number that prompted the calls to corporateand I was told each time a manager by the name of Dena would be calling me back before 7, Well at I called again and asked for Dana I was put on hold and then she answer saying hello times and hangs upbut no one else had a problem hearing me, I called again and told the operator what happened and she said she would message Dan and have her call me because shes on another callNow Dana had my info why didn't she call back ? instead she ignored my calls and played the game pretending to answer my callsand now comes Paula who claim I called on dec 1st about this issue with the furniture, Also she claims in the letter the srvice man found no defects, but the service man was willing to order new parts if I wanted for the recliner but insisted it would be a waste of time, and he also said I should contact Levin and purchase a extended warranty on the frame because those are made out of the cheapest steel made todayWhy did Paula leave that out, I feel with the lies and miss truths Levin should stand up and refund my full monies aso I can go elsewhere to purchase real furnitureThere is no trust now that a so called service manager has to lie to me and to the Revdex.com, I will provide phone records after I print them out to prove that I call Levin on Friday Nov 25,

October 9, 2015? Re: Case ID # *** *** *** ? Dear *** ***,? Please accept this letter as a response to complaint filed by *** ***.? The customer purchased a sectional on July 24, 2011, that was delivered on August 4, 2011.? The manufacturer’s warranty expired on
August 4, 2012, and the accidental protection program only covers accidents.? Although there is no coverage for the customer’s concerns, Levin contacted the customer and offered a merchandise certificate to the customer toward a future purchase and the customer accepted.Please do not hesitate to contact me at ***, extension ***, or *** should you have any questions or concerns.Sincerely,Paula R***Director of Customer Service

December 27, 2015Re: Case ID # *** *** *** *** ***Dear Ms***,Please accept this letter as a response to the complaint filed by *** *** *** ***? The customer purchased a sectional on March 19, 2014, that was delivered on March ? The customer also
purchased an accidental fabric damage protection program that covers stains from anything that you eat or drink, as well as accidental rips, tears or burnsAccidents are from a specific incident and reported within days? Makeup would not be covered by the protection program.Levin can meet the request to refund the warranty program cost and the products taken at time of sale? As an alternative option, if the makeup stain is on a removable seat, Levin may be able to obtain a price for the seat cover from the manufacturer? If the customer would emails photos of the makeup stain, we can advise if parts are available in lieu of the protection refund? Photos can be emailed to ***Please do not hesitate to contact me at *** *** *** ** *** should you have any questions or concerns.Sincerely,Paula R***Director of Customer Service

Re: Revdex.com, claim # *** *** ***Dear Ms*** ***,Please accept this letter as a response to the complaint filed by *** ***The customer purchased a sofa, chair and ottoman on October 16, 2017, that was delivered on November 28, The customer made her inquiries via email to her
salespersonShe had asked if there was a better sale price on the orderThe customer had stated that she thought it was a difference of $but then saw it was a difference of $more off of the orderIt was Levin’s understanding that the customer was not concerned about the $differenceWe apologize for the issue and will process the refund for $sale price.We are sorry to learn of the issues surrounding the delivery and with our staffWe would like to review the issues and would like to have more information on the broken candle holderIf the customer could provide more information on the damaged item and replacement cost, Levin would respond to the concern.We apologize for the inconveniences causedPlease do not hesitate to contact me at ###-###-####, extension ***, or ***? should you have any questions or concerns.Sincerely,Patda-Paula R***Director of Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***

April 30, 2016Re: *** *** & *** *** response to Levin Furniture Case #***Dear Revdex.com of Western Pennsylvania,Please accept this letter in response to Levin Furniture's recent response to our complaint with the Revdex.comLevin's response via letter from Paula R*** dated 4/24/is hereby rejected and considered unacceptable.*** *** and *** *** will be going to Levin Furniture in Greensburg PA to discuss this matter further on 4/30/The product sold by Levin is of poor quality and unacceptable to us as consumersIt has been over months since the Levin technician ordered the parts and we have absolutely no confidence that this product will last more than months even after the product is repairedWe have also been paying for a product that has been broken for months which is also unacceptable.As previously stated options for resolution to our complaint will required reimbursement of financial compensation due to the poor quality of the product or we will consider a combination of financial combination in combination with additional warranty coverage for an extended period of timeThe product did not last a year prior to requiring almost complete repair of the entire productWe are also considering legal action if required to resolve this matterThank you.Best Regards,?

December 11, 2016Re: Complaint *** *** ***Dear Ms***,Please accept this letter as a response to the claim filed by *** ***? The customer purchased a reclining sofa and loveseat on October 28, 2015, that was delivered on December 1, ? The customer requested
service on December 30, 2015, for the furniture sitting into the carpeting? The technician inspected the furniture on January 22, 2016, and found no defects and suggested floor coasters to help prevent the furniture from sitting into the carpeting? On December 1, 2016, the customer contacted the corporate office? We apologize for the call not being returned? The customer advised that the reclining end is not properly working and that a board is broken? Levin has scheduled a technician to visit the home on December 21, 2016, to address the concerns with the furniture.Please do not hesitate to contact me at ***, extension ***, or *** should you have any questions or concerns.? Sincerely,Paula R***Director of Customer Service

At this time I will not be able to accept this response because first, there are a few things in this letter from Levin's that are inaccurate and secondly this letter does not address the other issue I have regarding the quality of the dining room table I have spent over a year dealing with Levin's going back and forth with them I unfortunately can not continue wasting more time dealing directly with them With regards to the letter, first - the sales date was 1/4/not 1/4/ Secondly we have not been informed of any credit that we have received for the missed delivery so I cannot confirm this fact What I can confirm however is that neither my husband nor I received a call or voicemail on or around March 3rd regarding the fact that our furniture was in This is a typical interaction that we have had with Levin's, in fact many times in the past I have left numerous voicemails for them to check on the status of the replacement that have gone unanswered Finally, this letter also does not reference any of the challenges we had with regards to the quality of the dining room table that was mentioned in our letter Since we wrote our initial letter on 1.24.16, we have also had to glue parts of the chairs back together that have randomly fallen off

Please accept this letter as a response to the claim filed by *** ***.? The customer purchased a sofa and chair on Jun16, 2016.? Upon delivery on June 24, the longer sofa did not fit into the home.? As the sofa is not stocked as a shorter sofa, Levin offered the customer an
option of ordering a stock loveseat to coordinate.? The loveseat was delivered on July 13, 2017.? Levin offers a 30-day Price Guarantee.? The customer had made her initial purchase under our Preferred Partners Plan discount, so the difference on a sale price later offered was not as much as was expected due to the better price at time of original purchaseDuring the delivery on June 24, the delivery team accidentally damaged a picture frame.? Levin had called on June 30, and July 11, offering an after hours number to use to resolve the damage issue.? On July 15, Levin was able to speak with the customer regarding her refund due to the damaged picture frame.? On July 14, I had called the customer to discuss the other issues of the account but did not hear back from the customerWe are truly sorry for the issues surrounding her purchase.? As a token of our appreciation, Levin will be sending the customer a $gift certificate that can be used at any Levin location? Please do not hesitate to contact me at ###-###-####, extension ***, or *** should you have any questions or concerns? Sincerely, ? Paula R***

March 11, 2016Re: Case ID # *** *** ***Dear Ms***,Please accept this letter as a response to complaint filed by *** ***? On December 31, 2015, the? customer ordered a custom special order sofa sectional? Custom orders require a deposit and are manufactured
specifically for the customer, taking up to 8-weeks for production (see attached order copy terms)? The custom order arrived in just under nine weeks from the manufacture? On March 3, 2016, Levin scheduled the delivery to the customer? The order was delivered on March 8, 2016.We apologize if there was confusion on the estimated production schedule discussed when the order was placed? As a token of our appreciation, Levin has issued a gift certificate to the customer for a future purchase.Please do not hesitate to contact me at ***, extension ***, or *** should you have any questions or concerns.Sincerely,Paula R***Director of Customer Service

September 21, 2016Re: Complaint *** *** ***? Dear Ms***,Please accept this letter as a response to the claim filed by *** ***? The customer had expressed interest in purchasing an item from the Magnolia Home Collection? This collection is excluded from
the offer? Please see the sale invitation copy that states that some exclusions to the offer and to see the store for details.Please do not hesitate to contact me at *** *** *** ** *** should you have any questions or concerns.? Sincerely,Paula R***Director of Customer Service

Re: Case ID # *** *** *** Dear MsGasser, Please accept this letter as a response to complaint filed by *** ***.? The customer purchased a full mattress and full adjustable base on November 28, 2015, that was delivered on December 8, ? On March 7, 2016, the customer
requested service for the mattress.? The mattress was inspected on March 30, and no defects were found? ? Although not defective, Levin has contacted the manufacturer who has agreed to accept the return of the full size mattress for a refund.? The mattress return total is $($mattress plus $tax).? Once returned, Levin will process the refund on the customer’s bankcard use at point of original purchasePlease do not hesitate to contact me at ***, extension ***, or *** should you have any questions or concernsSincerely, ? Paula R***Director of Customer Service ? ? ?

It seem to me that we have no alternative but to accept the repairs.? This is not fair? that we have so many problems with this furniture.? It's also not fair that we have to pay for the service call that we are against and knew nothing about.? In the further we will not buy from Levin's and you can be sure that we will spread the word about their services and how we have been treated.Very unsatisfied, *** ***Sent from my iPad

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below
Ms R*** is correct in the facts as they relate to the timing of the purchase, installation and initial complaint? However, I ask that there is some consideration for the following facts in the matter:? - Improper Installation: ? The frame broke due to improper installation by Levin team members (i.eever other slate was screwed down and a primary support beam was not installed)? This was confirmed on two separate occasions by Levin staff themselves? ? - Repair Cancellation: The repair scheduled for December & was cancelled? when customer service? informed me that the? repair technician would try to make a? pseudo-support system for the bed using the broken bed? frame pieces? I informed customer service that the previous Levin team - those that put together the makeshift metal frame - took the parts for discard since they were broken? There was nothing more that could be done.? ? - Refund: ? As I explained to the customer? service manager, the $refund was not sufficient in covering our lost wages, due to having to take time away from work for? Levin to (1) review the damages and (2)? install a temporary fix? This does not include the cancelled service call previously mentioned? Furthermore, the bed is not properly being supported, thus applying stress to other points on the? frame? The question then becomes what will break next? ? Additionally, my husband and I are unable to sleep most nights in the bed due to the fact that the bed is missing a primary center support beam and, as such, is bowed inward? I understand that specific parts may take longer for manufacture; however, we have been without our bed for three months already and are still waiting for the part to arrive? It has already been delayed once, and I have very little confidence that it will arrive in January, as stated? Levin has been receiving their money for a broken product; this is not an example of exemplary product, customer service, or overall business? Should Levin replace our existing and broken bed with a new bed, that would be appreciated and sufficient? compensation? As our initial order was delivered well within the three month time-frame, one would suspect that the same? would be true for all 'new' orders.? This would not only be a faster 'fix' to the existing, ongoing problem but would allow us to finally use the product purchased.? Thank you for your consideration in this matter
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below
There is a dip in my mattress and it affects my sleepIt's very uncomfortableI'm frustrated because it seems that no one is listening to meI understand that the dip has to meet a certain requirement but I sleep in the bed every night and I experience itI want my money back or I want the mattress replacedThank you
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below
Regards,
*** ***7/14/16Revdex.comWhen my husband and I got the couch from Levin's on November 13, our daughter? came from school and sat on itShe complained of it itching and said it felt like something was? biting herShe did have bumps on her arms but we thought she might be allergic to the material or the spray they put on it.My husband and I did not sit on it because we have our own chairsWhen my other daughter sat on the couch about three weeks later she had the same thingOur couch is brown and so we could not see anythingI was babysitting in May and put the little girl on the couch and she had bitesHer mom took her to the doctorsFinally my husband and I flipped the couch over from the wall when we noticed the bugs crawling and some dead in the creases of? the couch.We had to get an exterminator which cost us $to spray the couch and living roomHe said the couch was infested with bed bugs.Levin's told us their furniture was imported from overseasThey said they wrapped it in plasticIf they had even cared to come and look at the couch they would have seen it was where the bugs came from.*** * ***

May 20, 2016Re: Case ID # *** *** ***Dear Ms***,Please accept this letter as a response to complaint filed by *** ***? The customer purchased a sectional on November 28, that was delivered on December 16, ? The customer also purchased the additional
recline warranty that covers mechanism parts and labor issues for five years from date of delivery.On December 1, 2015, the customer requested service for a broken zipper and issue with the footrest.The parts sent from the manufacturer were incorrect? When the technician visited the home, the customer also needed a new reclining pull cable which was added to the parts order? Levin spoke with the customer on May 11, with an update? The parts have arrived and the customer is scheduled for an appointment on May ? We apologize for the delay of parts and for the inconvenience that this has caused? Please do not hesitate to contact me at 8*** *** *** ** *** should you have any questions or concerns.Sincerely,Paula R***Director of Customer Service

October 18, 2016Re: Complaint *** *** ***Dear Ms***,Please accept this letter as a response to the claim filed by *** ***? The customer purchased a special order reclining sofa and a recliner on April 25, 2014, that was delivered on June 26, ? The
manufacturer’s warranty is for free repair of manufacturer’s defects for one year from date of delivery (through April 2015)? The customer requested service on August 18, 2014, for the seat cushion and lose staples on the sofa? On August 28, 2014, the technician adjusted the seat, removed the staples and also lubricated the recliner to allow it to operate more smoothly for the customer? On September 18, 2014, the customer requested service for the sofa? On September 24, 2014, a technician corrected the seat cushion by adding dacron fill to the sofa? On April 20, 2015, the customer requested service for the sofa padding? Levin reviewed the manufacturer’s warranty for free repairs within the first year from date of deliveryOn June 26, 2015, the technician added padding to complete the service request.? On September 1, 2015, the customer requested service for something poking on the outside back? The technician found an object of the customer’s that had become lodged in the back and removed it? The technician added padding to meet the customer’s request and completed the service on September 30, 2015.On June 23, 2016, the customer requested service? Although out of the one-year manufacturer’s warranty for repair, Levin agreed to service again at no charge to the customer? The parts have shipped from the manufacturer and the technician will be contacting the customer to schedule an appointment for service.Please do not hesitate to contact me at ***, extension ***, or *** should you have any questions or concerns.? Sincerely,Paula R***Director of Customer Service