LKQ Pick Your Part

When we purchased the mattress we were NOT told that this mattress, pillow top, will have body impressions in it not to exceed and 1/inches, right not we have and 1/inches, the sale lady was dishonest to us about the warranty, the service person you called us was very rude to me and
told me there is nothing we can do for you and you will have to call back in months when it gets worse ! The sales lady should have told us about the mattress doing this and we would not have bought itTo me this is advertising, and we cannot sleep on the mattress without rolling toward the edge of the bed !!! When I do call back , will they come back ??? We are very unhappy about this ! Does Levins really care about us ?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***I had to cancel twice because the times ended up not working because og my job in downtown ***I also have the voicemails out Levin’s calling me and canceling When I tried to set an appointment it was always weeks out and never on a weekendThey were always bookI’m not sure who provided you with that information, but it’s incorrectIf you would like I can let you listen to all voicemailsI also called you and left a message and never got a response backIf there’s a warranty then it really needs to be consideredI was also told by the sales Rep I had days to return itI have other people that were with me when this was saidWhen your tech person came out and replaced the little piece, he also stated that I got ripped off and they really should replace my piece sectionalIt’s falling apart and it’s barely used I can pull all my phone records to show you how many times I called the Monroeville store about this problem and I was told the store manager would call me back

I'm scheduled for a repair on Thursday Nov3rd My concern Is I am leaving for Florida for months on the 6th if there is any problems with the repairs such as the color not matching and any other problem what do I do? Also what concerns me is where do I go from here if there is a problem when I get backWill they extend my warranty This problem can all be resolved if I can reselectI feel that when they gave me an extended warranty they new there was a problemI have a copy of the warranty if needed.Thank you *** ***Sent from my iPad

April 24, 2016Re: Case ID # *** *** ***Dear Ms***,Please accept this letter as a response to complaint filed by *** *** The customer (under the account for *** ***) purchased a seven piece sectional on December 26, 2014, that was delivered on February 18,
On December 20, 2015, the customer reported a problem with the seat covers and cores needed service On January 14, 2016, the technician inspected the furniture and ordered parts for the sectional The parts were ordered from the manufacturer The parts have arrived and the customer has scheduled an appointment for our technician to install the parts on May 9, 2016.We apologize for the delay of parts and any inconvenience that this has caused.Please do not hesitate to contact me at ***, extension ***, or *** should you have any questions or concerns.Sincerely,Paula R***Director of Customer Service

May 21, 2017Re:
Complaint *** *** ***Dear Ms***,Please accept this letter as a response to the claim filed
by *** ***. The customer
purchased a sectional on dining set on March 25,2017, that was delivered on April
8, 2017. The customer wanted to
refuse
the order upon delivery but the team didn’t take the furniture from the home
We apologize for the inconvenience that this has caused. Levin has processed the fees charged to the
customer to be refunded in the amount of $and will appear as a credit on
the following Synchrony statement.Please do not hesitate to contact me at ###-###-####, extension ***, or *** should you have any questions or concerns.Sincerely,Paula
R***Director of Customer Service

Dear Ms***, Please find the attached as a respond to the complaint filed by *** ***,Feel free to contact me should you have any questions or concerns. Sincerely,Paula R***----------------------------------------------------------------------------...⇄ 22, 2018 Re:
Complaint *** *** *** Dear Ms***, Please accept this letter as a response to the claim filed by *** ***. The customer purchased a living room set on June 2018, that was delivered on June 28, 2018. On June 29, 2018, a technician inspected the furniture and found it to be not repairable. This was a special purchase no stock remaining. Because of this, Levin offered the customer a discount on another purchase. The customer visited the Levin store and selected a different living room set on July 2, 2018, that was delivered on July 6, Levin apologizes for the damaged product on the initial delivery and offered special pricing on the new selection the customer made. Please do not hesitate to contact me at ###-###-####, extension ###, or ***@***.com should you have any questions or concerns. Sincerely, Paula R*** Director of Customer Service

March 11, 2016Re: Case ID # *** *** and *** *** Dear Ms***,Please accept this letter as a response to complaint filed by *** and *** *** On May 5, 2013, *** *** purchased a reclining sofa and loveseat that was delivered on May 16, The manufacturer’s warranty
is for one year from date of delivery which expired May On February 25, Levin contacted the customer regarding their concerns and discussed the warranty had expired but as a valued customer Levin would offer partial merchandise credit toward a future purchase or partial refund to reduce their initial price paid The customer asked for additional time to wait until the closest showroom will reopen at the end of March Levin has met their request and the customer can make their decision on the options within days of the showroom opening.Please do not hesitate to contact me at ***, extension ***, or *** should you have any questions or concerns.Sincerely,Paula R***Director of Customer Service

lease accept this letter as a response to the claim filed by *** ***. The customer purchased Serta Mattress Company king mattress and boxsprings, along with a bedroom set, on January 6, 2017, that was delivered on January 14, On January 15, the day after delivery, Levin
updated the order to a correct mattress (the wrong one was delivered) which was delivered on January 21, Serta Mattress Company offers a Comfort Guarantee, where the customer can return the mattress with a fee and select a different mattress. The customer must sleep on the mattress for a minimum of days and the guarantee lasts for up to days. The sales order copy that lists the items purchased also lists the terms nights (30NIGHT) and has a 120-day comfort guarantee (***). Unfortunately, the manufacture will not accept returns after the 120-day trial period Levin would be happy to offer a special discount on a new purchase but cannot accept the return of their mattress delivered on January 21, Please do not hesitate to contact me at ###-###-####, extension ***, or *** should you have any questions or concerns Sincerely, *** R*** Director of Customer Service

August 28, 2016Re: Complaint *** *** *** Dear Ms***,Please accept this letter as a response to the claim filed by *** *** The customer purchased two special order chairs on April 3, The customer picked up the chairs from the store on May 6, 2016.The customer
later came into the store concerned about the fabric, but it was confirmed that the fabric ordered was on their chairs, so they are correct Unfortunately, special order items are non-returnable as listed in their order copy Levin offers service on any warranty concerns and will resolve them with a repair If the customer wishes to have the service arranged, Levin will send a technician to the home to review their condition and take steps to restore them.Please do not hesitate to contact me at ***, extension ***, or *** should you have any questions or concerns. Sincerely,Paula R***Director of Customer Service

June 17,2018Re: Complaint *** *** ***Dear *** *** ***Please
accept this letter as a response to the claim filed by *** *** *** purchased a reclining sofa and recliner on November 19, 2016, that was delivered on December 15, The manufacturer offers a one-year warranty for parts and labor from date of deliveryThe free parts and labor warranty had expired in December 2017.On March 5, 2018, the customer requested service for the reclining sofaSince the manufacturer’s warranty had expired, Levin offered to obtain a price for the parts that the customer could purchaseLevin left a message for the customer with a price for the parts in question (a handle and extra padding) if she wanted to purchase themThe handle was $and the padding was $per section of the sofaThe customer did not respond if she wanted to order the parts.Please do not hesitate to contact me at ###-###-####, extension ***, or *** should you have any questions or concerns.Sincerely,Paula R***Director of Customer Service

March 11, 2016Re: Case ID # *** *** and *** *** Dear Ms***,Please accept this letter as a response to complaint filed by *** *** *** and *** *** purchased a sofa and recliner on July 3, that was delivered on July 9, On February 1,
2015, the customer requested service for a mechanism problem and color loss The mechanism was replaced and the leather was touched up on the headrest.The manufacturer offers a one year warranty on leather The leather warranty on the purchase expired July I have attempted to reach the customer by phone and left a message, along with an email requesting photographs of the affected area If they are able to forward photographs of the issue, I will forward them to the factory for their review for the customer since it is out of their warranty period.Please do not hesitate to contact me at ***, extension ***, or *** should you have any questions or concerns.Sincerely,*** ***Director of Customer Service March 14, 2016Re: Case ID # *** *** and *** *** Dear Ms***,Please accept this letter as an updated response to complaint filed by *** *** *** and *** *** purchased a sofa and recliner on July 3, that was delivered on July 9, On February 1, 2015, the customer requested service for a mechanism problem and color loss The mechanism was replaced and the leather was touched up on the headrest.The manufacturer offers a one year warranty on leather The leather warranty on the purchase expired July I have attempted to reach the customer by phone and left a message, along with an email requesting photographs of the affected area Mrs*** was able to forward a photograph of the leather issue Levin Furniture forwarded it to the factory for review and we have arranged an exchange of the sofa I spoke with Mrs*** and scheduled the exchange for Saturday, March 19, 2016.Please do not hesitate to contact me at ***, extension ***, or *** should you have any questions or concerns.Sincerely,*** ***Director of Customer Service

December 27, 2015Re: Case ID # *** *** ***Dear Ms***,Please accept this letter as an updated response to the complaint filed by *** *** The customer purchased a dining set on April 26, that was delivered on May 5, There were damage issues and Levin agreed to accept a return for a refund as the customer was moving out of state.There was an error in processing the part of the refund Levin had processed the refund for the returned chair but not in its entirety In response to the customer’s payment of $1,071.52, the refund was completed in three transactions:Refund date Refund Amount6/1/ $559.796/19/$297.7312/7/ $ $1,071.52The total amount paid for the order has been refunded to the customerWe apologize for any confusion in the refunds completed. Please do not hesitate to contact me at *** *** *** ** *** should you have any questions or concerns.Sincerely,Paula R***Director of Customer Service

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12286566, and find that this resolution is satisfactory to me They did replace the chase
Regards,
*** ***

November 8, 2016Re: Complaint *** *** ***Dear Ms***,Please accept this letter as an updated response to the claim filed by *** *** The customer purchased a sofa, chair and set of tables on November 14, 2015, that was delivered on December 8, The purchase is covered by a one-year factory warranty for the repair of manufacturer’s defects (the warranty is for repair and not for return) The customer also purchased an accidental protection plan on the fabric for stains from food and beverage, rips tears, and burns as described in the program.On July 2, 2016, the customer requested service for the sofa and chairThe service technician removed the staple and ordered parts to restore the sofa On September 14, the technician was unable to reach the residence as the police closed the road and would not allow traffic to enter On September 27, the technician found the part was sent incorrectly by the manufacturer The part has been reordered from the manufacturer Once the part arrives, the technician will also correct the chair arm and address the fabric concerns.We offered our apologies to Ms*** for the issues surrounding the service of the furniture As a token of our appreciation, Levin sent a Levin gift certificate to the customer for $ This would be in addition to the protection rebate for $if the customer did not submit a claim for accidental damage to the fabric The customer mailed back the gift certificate Levin will meet the customer’s request to cancel their protection on their sofa and chair fabric With this protection program cancellation, Levin will refund the customer’s original bankcard used for their purchase The repairs to the furniture will be completed once the parts arrive from the factory.Please do not hesitate to contact me at ***, extension ***, or *** should you have any questions or concerns. Sincerely,*** ***Director of Customer Service

October 21, 2016Re: Complaint *** *** ***Dear Ms***,Please accept this letter as a response to the claim filed by *** *** The customer purchased a queen mattress and boxsprings on April 16, 2016, that was delivered on April 20, On September 24, 2016, the customer requested service for the mattress The technician inspected the mattress on October 7, 2016, and found no defects Although not defective, the manufacturer made an exception and the customer will be permitted one reselection if they select from a firmer category The customer accepted this offer.Please do not hesitate to contact me at ***, extension ***, or *** should you have any questions or concerns. Sincerely,Paula R***Director of Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

The $that they are offering is my money anywayIt is the reimbursement of my extended warranty that I've been trying to get back for months nowThey keep telling me I can't get the whole amount backI will never have the opportunity to defile this furniture as it is now an embarrassment and is in my basement where no window light can get to it so that the neon green polyfiber that is oozing through the cheap fabric can't be seen. I don't want it in an 'in store credit' because I will never shop there againI want my money back in cash!!! In addition I want compensation for this furniture that is not quality and will not last generations as there business card acclaims

September 7, 2015Re: Case ID # *** *** ***Dear *** ***,Please accept this letter as a response to the claim filed by *** *** *** had visited the West Mifflin Levin location to make a purchase. We are unable to identify the product that was listed in the complaint.A phone
message was left for the customer on August 27, 2015. As we have not received a return call, we have sent an e-mail to the customer today using the e-mail address listed in her correspondence We hope to assist the customer once we have this additional information.Please do not hesitate to contact me at *** *** *** ** *** should you have any questions or concerns.Sincerely,Paula R***Director of Customer Service

Revdex.com:
I regret that it took so long for them to respond to our complaint but I guess any response is better than nothing
Regards,
*** ***

Dear Ms*** ***, Please find the attached as a response to the complaint filed by *** ***.Feel free to contact me should you have any questions or concerns. Sincerely.Paula R***Levin Furniture