LKQ Pick Your Part

October 21, 2016Re: Complaint *** *** ***Dear Ms***,Please accept this letter as an updated response to the claim filed by *** *** The customer purchased a special order reclining sofa and a recliner on April 25, 2014, that was delivered on June 26, The manufacturer’s warranty is for free repair of manufacturer’s defects for one year from date of delivery (through April 2015) The manufacturer’s warranty for labor had expired April The manufacturer’s warranty on the metal mechanism and cushions each have replacement parts coverage but the customer would be responsible for installation costs (see the attached manufacturer’s warranty) Leather and fabric components are covered by the manufacturer’s warranty for one year from date of delivery Although, the factory would not cover the cost of repairs after the warranty period, Levin as a courtesy offered to make this repair at no charge to the customer Please do not hesitate to contact me at ***, extension ***, or *** should you have any questions or concerns. Sincerely,Paula R***Director of Customer Service

March 11, 2016Re: Case ID # *** *** *** *** *** Dear Ms***,Please accept this letter as a response to complaint filed by *** and *** *** On January 4, 2016, the customer purchased a dining set along with a matching custom order sofa table On February 7, 2015,
the customer requested service for the custom order sofa table The bottom board was cracked so a part was ordered The factory had shipped the incorrect part twice As this was a custom order item, it was not in stock at Levin and a replacement was ordered from the factory in September The replacement arrived in January but the inspection team found it to be defective so a new replacement sofa table was ordered Levin processed a discount for the customer for the missed delivery The table has arrived and Levin has left a message on March 3, 2016, for the customer to schedule a delivery date for the exchange We apologize for the inconvenience that this has caused.Please do not hesitate to contact me at ***, extension ***, or *** should you have any questions or concerns.Sincerely,Paula R***Director of Customer Service

October 18, 2016Re: Complaint *** *** ***Dear MrBaker,Please accept this letter as a response to the claim filed by *** *** The customer purchased a sectional with an additional recline warranty on June 7, The recline warranty covers repairs after the
factory warranty expires for up to years from date of delivery.Parts were needed for the right facing loveseat portion of the sectional As the correct parts were not available from the manufacturer, the item was replaced for the customer on October 11, 2016.Please do not hesitate to contact me at ***, extension ***, or *** should you have any questions or concerns. Sincerely,Paula R***Director of Customer Service

January 10, 2017Re: Complaint *** *** ***Dear Ms***,Please accept this letter as a response to the claim filed by *** *** The customer purchased a sectional on October 3, 2015, that was delivered on October 13, The customer also purchased an accidental
protection plan for specific incidents (stains from food/beverage, accidental rips, tears, and burns)The factory’s warranty is for repair of manufacturer’s defects On October 5, 2016, the customer requested service for the cover peeling A technician inspected the furniture on October 11, The cup holder for the console was missing and the lid was torn Some of the cover issues are covered by the manufacturer’s warranty for repair There is some damage due to a household source Levin has ordered a replacement console lid and replacement back and seatThe parts have shipped from the manufacturer Once they arrive Levin will contact the customer to schedule the part installation.Please do not hesitate to contact me at ***, extension *** ** *** should you have any questions or concerns. Sincerely,Paula R***Director of Customer Service

March 11, 2016Re: Case ID # *** *** *** Dear Ms***,Please accept this letter as a response to complaint filed by *** *** The customer purchased a sectional on March 22, 2015, that was delivered on March 27, The customer requested service on June 1,
for a frame problem which was resolved on July 29, On December 22, 2015, the customer requested service The technician repaired the frame and ordered a mechanism and a correct handle pull.The pull was received but the other parts that arrived were incorrect.Levin has contacted the customer and offered the option of a discount for the inconvenience and accept repair or a return for credit toward another purchase as this sectional is no longer stocked and cannot be exchanged. Please do not hesitate to contact me at ***, extension ***, or *** should you have any questions or concerns.Sincerely,Paula R***Director of Customer Service

March 14, 2017Re: Complaint *** *** ***Dear Ms***,Please accept this letter as a response to the claim filed by *** *** The customer purchased three sets of bedding on December 11, 2016, that were delivered on December 21, The customer’s bedding purchase includes
the opportunity to return a mattress under the Comfort Guarantee where the customer is responsible for a 20% reselect and a delivery fee if they chose to select another mattress The Comfort Guarantee is available after nights but before days from date of delivery These terms are listed on the customer’s sales order copy The customer also has a factory manufacturer’s warranty for defects No service requests were processed through our customer service department for an inspection If the customer would like to have his mattress inspected for defects (must meet or exceed 1.5” to be deemed defective for a replacement.)Please do not hesitate to contact me at *** *** *** ** *** should you have any questions or concerns. Sincerely,Paula R***Director of Customer Service

November 9, 2015Re: Case ID # *** *** *** Dear *** ***,Please accept this letter as a response to the claim filed by *** *** The customer purchased living room furniture along with tables on November 11, This order was delivered on February 11,
The customer also purchased accidental damage protection from Guardian Protection Products.The customer filed claims with Guardian who had offered the customer options on the damaged tables Due to the delay in response from Guardian to the customer, Levin has processed the partial discount refund that the customer requested (The customer decided on a discount instead of repair or replacement.)Please do not hesitate to contact me at *** *** *** ** *** should you have any questions or concerns.Sincerely,Paula R***Director of Customer Service

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me so long as I receive a full refund for the additional amount that was charged to my card of $499.18.
Regards,
*** ***

December 27, 2015Re: Case ID # *** *** ***Dear *** ***,Please accept this letter as a response to the claim filed by *** *** *** purchased a bedroom group on December 5, that was delivered on December 12, 2014.On July 1, 2015, the customer requested service for the
drawer of his dresser Parts were ordered from the factory which is located overseas On September 23, 2015, Levin issued a $discount for the delay in receiving the part On December 3, 2015, the repair technician completed the service on the dresser.We apologize for the delay in part and restoring the dresser drawer Additionally, Levin has extended the customer’s warranty by an additional six months due to the delay. Please do not hesitate to contact me at *** *** *** or *** should you have any questions or concerns.Sincerely,*** ***Director of Customer Service

Please accept this letter as a response to the claim filed by *** ***. The customer purchased a special order sectional on November 28, 2016, that was delivered on January 10, 2017. On January 24, 2017, the customer requested service for color concerns and squeaking. The
squeak was repaired but has returnedThe customer has agreed to have the furniture brought into our custom shop to determine and resolve the cause of the squeak. This is scheduled for June 30, We apologize for the inconvenience that this has caused. Levin has processed a discount to the customer’s account as a token of our appreciation and for their patience in resolving the issuePlease do not hesitate to contact me at ###-###-####, extension ***, or *** should you have any questions or concerns Sincerely, Paula R***

March 12, 2017Re: Complaint *** *** ***Dear Ms***,Please accept this letter as a response to the claim filed by *** *** The customer purchased a Serta king set of bedding on sectional on May 30, 2015, that was delivered on June 8, On November 22, 2016, the
customer requested service for the mattress A technician inspected the bedding on December 7, 2017, and found no manufacturer’s defects (see attached inspection report and Serta Warranty) Levin contacted the customer on December 10, 2016, and advised that it was not defective but the customer could request another courtesy inspection in six months.Please do not hesitate to contact me at *** *** *** ** *** should you have any questions or concerns. Sincerely,Paula R***Director of Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The amount they are claiming due back is incorrectI was not refunded $back to my *** debit card because when I spoke to the sales manager he said we were being charged the full amount for an arm chair and delivery feeMy *** *** credit card was fully refunded the $but not my *** This is my back info from the purchase and refund:1,DEBIT CARD PURCHASE ***
LEVIN FURNITURE
PITTSBURGH PA06/22
DEBIT CARD REFUND ***
LEVIN FURNITURE
PITTSBURGH PARegards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** As you can see we have had many service calls on this matter, and they are all ture I think I have been more than fair with them Now they want to put a new side on our leather recliner sofaMy concern is what if the color is off our sofa is two years old and our warranty is over and what if we continue to have problems.We have told them repeatedly that we would like to reslect and pay any difference in the priceI think this is the only way this can be resolved Thank you *** ***

October 18, 2016Re: Complaint *** *** ***Dear Ms***,Please accept this letter as a response to the claim filed by *** *** The customer purchased a set of bedding on September 2, with a scheduled delivery date of September 10, The bedding shipment did
not arrive from the factory in time for the delivery appointment There was a communication error between the warehouse and the store to advise the customer of the shipping delay The store had offered an alternate date but that was not accepted.We offer our sincerest apologies for the error and miscommunications to Ms*** We have addressed the lack of response with our management team as well We are truly sorry for the issue and missed delivery As a token of our appreciation for our valued customer, Levin is offering a gift certificate to the customer as a hope that she may give us another opportunity to serve her in the future This certificate will be mailed from our office to the customer’s address applicable toward a future purchase at any Levin Furniture or Levin Mattress locations on any type of merchandise.Please do not hesitate to contact me at ***, extension ***, or *** should you have any questions or concerns. Sincerely,Paula R***Director of Customer Service

November 1, 2017Re: Complaint *** *** *** *** ***Dear Ms***,Please accept this letter as a response to the claim filed by *** ***. *** and *** *** purchased a special order three-piece sectional on December 3, 2016, that was delivered on January 26,
2017. Special order purchases require a 50% deposit that is non-refundable. On March 24, 2017, the customer requested service for the chaise seat core. The part was ordered from the manufacturer and installed on May 26, 2017. Upon installation, the customer had concerns with the other two sections. Replacement seat cores were ordered for the armless and left section. The seat cores were installed on July 14, 2017. The customer had asked about a possible discount, but the discount offered was not acceptable to the customer. A technician took photos of the impressions on the seats to send to the manufactureThe manufacturer’s warranty on the seat cores is for years. The factory authorized replacement cores and Levin also offered to add reinforcement to the frame system to provide an additional support. On October 27, 2017, the customer scheduled a technician visit on November 1, 2017. At today’s visit, Levin agreed to accept a return for a refund for the sectional’s purchase price ($1,for the three sectional pieces plus tax of $for a total $2,003.40). Once the furniture is returned, Levin will process the refund to the bank card used on the original purchase. The customer scheduled the return for November 9, 2017.Please do not hesitate to contact me at ***, extension *** or *** should you have any questions or concerns. Sincerely,Paula R***Director of Customer Service

October 31, 2017Re: Complaint *** *** ***Dear Ms***,Please accept this letter as a response to the claim filed by *** ***. The customer purchased a full size mattress and boxspring set on February 23, 2017, that was delivered on March 1, 2017.On September 22, 2017, the
customer requested service for her bed. The technician inspected the bedding set on October 25, 2017. The boxspring was found to be defective and Levin has offered to exchange the boxspring. The mattress, however, although had measured with an impression that exceeds 1.5”, is stained. The manufacturer’s warranty is voided if the bedding is found to be stained (see attached warranty under the Mattresses section, limited warranty does not cover, item#2).Please do not hesitate to contact me at ***, extension ***, or *** should you have any questions or concerns. Sincerely,Paula R***Director of Customer Service

Revdex.com:
I have reviewed the response made by Levin's with their last offer. An attorney suggested that I let them try to fix it before taking any additional action. They have returned my money for the fabric protectionI am looking forward to having this overI except the gift certificate and will look for it in the mailI hope they sent someone capable of fixing it
Regards,
*** ***

Re: Revdex.com, claim #*** *** *** Dear Ms***, Please accept this letter as a response to the complaint filed by *** ***. *** and *** *** purchased a sofa and loveseat on May 8, 2017, that was delivered on May 25, 2017. On August 21, the customer
requested service for seam issues on the back of the items. On September 5, 2017, the technician ordered parts. The factory warranty is for repair of manufacturer’s defects. The parts arrived but the customer cancelled the November 14, service appointment. The technician had left messages to reschedule a new date with the customer to install the parts. On December 8, 2017, Levin spoke with the customer regarding their open service request and explained that the warranty is for repair. Levin had offered to review the customer’s concerns further if the customer would forward current photos. Levin has not received photos from the customer and the customer has not responded to the technician to schedule the appointment to install parts per the factory warranty coveragePlease do not hesitate to contact me at ###-###-####, extension ***, or *** should you have any questions or concernsSincerely, Paula R*** Director of Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

November 3, 2016Re: Complaint *** *** ***Dear Ms***,Please accept this letter as a response to the claim filed by *** *** The customer purchased a dining set on January 13, 2016, that was delivered on February 16, On February 19, 2016, the customer requested service for marks on the table top A technician removed a sticky substance from the table top on March 16, 2016.On October 4, 2016, the customer requested service on the table for a raised surface The technician found areas that been affected by moisture causing finish discoloration and a swell at these areas due to moisture Moisture from a household source is not covered by the manufacturer’s warranty as a defect.Levin spoke with the customer on October 11, 2016, regarding the inspection report As a courtesy, Levin is sending another technician for a second opinion The appointment was scheduled for October 24, 2016.The technician found that one half of the table had more raised areas than the otherAs a courtesy, Levin will exchange the table top Levin also discussed with the customer that the criss-cross top design will have some higher and lower boards as part of the design The customer’s exchange is scheduled for November 10, 2016.Please do not hesitate to contact me at ***, extension ***, or *** should you have any questions or concerns. Sincerely,Paula R***Director of Customer Service