LKQ Pick Your Part

July 10, 2016Re: Complaint *** *** *** *** Dear Ms***,Please accept this letter as a response to the claim filed by *** *** *** Ms*** purchased a sectional on May 13, 2016, that was delivered on May 19, 2016.On May 31, 2016, the customer requested service for
the sectional The inspection report included damage that was caused by a household source and not a manufacturer’s defect Although not a defect or covered by the accidental damage plan, Levin spoke with the customer on June and advised that Levin would order the parts at no charge, but the customer would be responsible for the labor cost to install the parts The customer agreed and parts have been ordered Levin will contact the customer when the parts arrive so that she can pick them up and arrange the labor costs and installation with a technician.Please do not hesitate to contact me at ***, extension ***, or *** should you have any questions or concerns.Sincerely,Paula R***Director of Customer Service

That is not all correctI was told I cannot use my warrantyAlso since the guy has been out there is more issues with the couchI just want my money back or the pieces that are bad need to be replacedThe couch has a new or bigger issue everydayI want my money back for the warranty that I cant useThe cup holder was lost that is correct that would be our responsibilityI want to know what they are saying the issues are that we causedThese are defects with the couch and the service man even told me they wereThe entire chaise is peeling and rippedThe entire piece needs re upholstered it looks terribleThe piece that is just the cup holder and the storage is not even in our house anymore because it is totally trashed because the rip was getting bigger from everyday use.I either want money back or the bad pieces to be replacedThis couch is just poorly madeI would like to speak to the general manager not just some lady that works in the repair deptShe has not been helpful at allI also thing waiting months for parts are ridiculousIf I don't get money back or new pieces I will be calling the local news channel and having them do a report on the horrible crappy furniture you sell and the terrible customer service that Levins is givenIf you bought a couch for $and it fell apart in less than a year wouldn't you expect the company to replace it???

June 8, 2016Re: Case ID # *** *** *** Dear Ms***,Please accept this letter as a response to complaint filed by *** *** The customer purchased a queen bedding set on February 28, 2011, that was delivered on March 12, On april 25, 2016, the customer
requested service to inspect his bedding for defects The technician inspected the bedding on May 17, 2016, and found no defects as the impression was under inches and the sides in condition (see attached inspection and manufacturer’s warranty document).Levin offers a free inspection after six months should the customer wish to have another warranty check.Please do not hesitate to contact me at *** *** *** ** *** should you have any questions or concerns.Sincerely,Paula R***Director of Customer Service

February 12, 2017Re: Complaint *** *** ***Dear Ms***,Please accept this letter as an updated response to the claim filed by *** *** The customer purchased a sectional on October 3, 2015, that was delivered on October 13, The customer also purchased an accidental protection plan for specific incidents (stains from food/beverage, accidental rips, tears, and burns)The factory’s warranty is for repair of manufacturer’s defects On October 5, 2016, the customer requested service for the cover peeling A technician inspected the furniture on October 11, The cup holder for the console was missing and the lid was torn Some of the cover issues are covered by the manufacturer’s warranty for repair There is some damage due to a household source Levin has ordered a replacement console lid and replacement back and seatThe parts have shipped from the manufacturer The factory has sent a complete replacement lid for the console and a complete back for the right facing chaise The customer had requested an additional service for the seat of the chaise a month after the original request which has shipped from the factory Once t the chaise seat cover arrives Levin will contact the customer to schedule the part installation These are the service guidelines from the manufacturer Should the customer wish to use her accidental plan to replace the two items (console and right chaise) Levin will meet that request.Please do not hesitate to contact me at ***, extension *** ** *** should you have any questions or concerns. Sincerely,Paula R***Director of Customer Service

Dear MsPalmer Edwards,Please find the attached as an updated response to the complaint filed by *** ***Feel free to contact me should you have any questions or concerns.Sincerely.Paula R***Levin FurnitureJune 26, 2018Re: Complaint *** *** ***Dear Ms*** ***,Please accept this letter as an updated response to the claim filed by *** ***. *** *** purchased a reclining sofa and recliner on November 19, 2016, that was delivered on December 15, 2016. The manufacturer offers a one-year warranty for parts and labor from date of delivery. The free parts and labor warranty had expired in December 2017.On March 5, 2018, the customer requested service for the reclining sofaSince the manufacturer’s warranty had expired, Levin offered to obtain a price for the parts that the customer could purchase. Levin left a message for the customer with a price for the parts in question (a handle and extra padding) if she wanted to purchase them. The handle was $and the padding was $per section of the sofa. The customer did not respond if she wanted to order the parts. The manufacturer’s free warranty parts coverage ended December The customer purchased an additional protection plan for the fabric cover for accidental stains caused by food or beverage, as well as accidental rips, tears or burnAccidents such as this are to be reported within days of the known cause. The padding would not be covered under the accidental plan. Levin can place the order for the padding at the quoted price from the factory.Please do not hesitate to contact me at ***, extension ***, or *** should you have any questions or concerns.Sincerely,Paula R***Director of Customer Service

Dear Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Thank you for your assistance.
Regards,
*** ***

May 21, 2017Re: Complaint *** *** *** *** *** ***Dear Ms***,Please accept this letter as a response to the claim filed by *** *** *** *** purchased a sectional on November 22, 2015, that was delivered on December 4, The factory’s warranty covers labor
costs for repairs on manufacturers defects for one year from date of delivery (some parts components may be covered for more than one year, but installation is one year).On January 13, 2016, the customer requested service for their sectional On January 27, the technician found the right-side facing unit to be torn open and ordered a replacement seat cover He found the ottoman frame broken On March 23, 2017, the technician returned with the replacement cover and repaired the ottoman frame On October 19, 2016, the customer requested service for an open seam and flattening cushions The technician repaired the seam and added padding to the sectional.On November 29, 2016, the customer reported a hole in the middle of their ottomanThe technician inspected the ottoman and found it to be collapsed from use Parts were ordered and once in attempts were made to contact the customer to schedule the installationThe service request was closed February 4, 2017.On March 8, 2017, the service order was re-openedOn April 5, 2017, the technician found that the along with the hole on the top of the ottoman, the small tear had been pulled open to a one foot section and the leg was broken on the ottomanThe technician replaced the top cover, repaired the bottom cover Although the issue was from use, (and not manufacturer’s defects) the repairs were completed. Please do not hesitate to contact me at *** *** *** ** *** should you have any questions or concerns. Sincerely,Paula R***

April 25, 2017Re: Complaint *** *** ***Dear Ms***,Please accept this letter as a response to the claim filed by *** *** The customer purchased a sofa on January 2, 2017, that was delivered on January 5, After attempts to provide the customer with an
acceptable sofa, the agreement was made to accept the return of the sofa for a full refund to the customer.It is Levin policy for the protection of the customer to process a refund in the form of the original payment. Levin met the customer’s request in this instance to provided her with a refund check upon return that was completed on March 25, 2017.Please do not hesitate to contact me at *** *** *** ** *** should you have any questions or concerns. Sincerely,Paula R***Director of Customer Service

December 11, 2017Re: Complaint *** *** ***Dear Ms***,Please accept this letter as a response to the claim filed by *** ***. The customer purchased a king bedroom set on October 10, that was delivered on October 15, 2016. On August 8, 2017, the customer
requested service for a cracked rail. The technician found a broken center support and ordered a center rail and support legs to restore the bed. As this item is no longer in stock, Levin has ordered a replacement footboard with support to exchange with the one in the homeThis is an import item and will be installed once it arrives at the Levin distribution center. A standard metal support system was sent with a team on October 3, 2017, in an attempt to resolve the issue.Levin had scheduled a technician for December 8, 2017, to restore the rail but the customer decided to wait to address the rail until the footboard arrives. Levin offered $discount for the inconvenience of the bed problem (the bed portion of the bedroom price totaled $647.99) but the customer declined the discount with the replacement of the footboard/center supports.Levin has contacted the manufacturer regarding adding a replacement order of the headboard and side rails to the existing replacement order for the footboard (these three items make up the king bed). This will meet the customer’s second option request to replace the king bed’s components. We value our customers and apologize for any inconvenience. Please do not hesitate to contact me at ***, extension ***, or *** should you have any questions or concerns. Sincerely,Paula R***Director of Customer Service

March 12, 2018Re: Complaint # *** *** ***Dear Ms*** ***,Please accept this letter as a response to the claim filed by *** ***. The customer purchased a queen bed, dresser, mirror, chest, two nightstands on February 2, that was delivered on April 10, 2013. The
customer also purchased the accidental damage protection plan serviced by Guardian Protection. This plan covers accidental damage for a single relateable and specific incident.Guardian Protection declined the customer’s claim since they were unable to provide the cause of the accident. Levin in an attempt to assist the customer contacted the manufacturer to see if a replacement top was available. Unfortunately, it was not available and the customer was notified on February 6,2018.As a valued Levin customer, in addition to his protection plan rebate of $that will be issued after five years from delivery, Levin will send a merchandise certificate in the amount of $(the nightstand price was $307) as a token of our appreciation. The $certificate would be mailed to the customer via USPSThe protection plan rebate will be emailed to the customer’s Comcast email account listed in this complaint after the five-year anniversaryWe apologize for any inconvenience that this has caused.Please do not hesitate to contact me at ***, extension ***, or *** should you have any questions or concerns. Sincerely,Paula R***Director of Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
As stated in the letter this issue has been going on since December 2014, as a matter of fact the issues started only a couple of weeks after purchasing the sectionalThe batting was moving in the couch and we had to have Lavine come out and Re-stuff it, as well as an odor coming from it that we complained about after the sectional was brought in the houseThen the zipper broke under the foot rest in October We called to have it repaired, they didn’t come till a couple of months later and then brought the wrong part, meant while the cable that releases the foot rest brokeNow we are in May going on JuneEvery time we called to ask about when we should expect service, we were told it was the supplier’s faultWhy doesn’t Lavine take ownership of what they sell? Or penalize the supplier for ruining their reputationNow they want to fix it all after more than Months as if the time it took means nothing? This kind of business is unacceptableWe, nor our family or friend’s will ever buy from Lavine again
But I guess they don’t care there are lots of gullible people out there to buy…
Regards,
*** ***

Revdex.com: The repairman did not replace the cheap broken particle board, he just used screws and a piece of metal to repair it, it still moves, but the cheap material is no good, and that piece of steel is a butcher repair, they called me yesterday and told me the other parts for the recliner was ordered, why didn't they replace the broken board instead of using a band aid repair, And to this date Levin still has not addressed the warranty issuesThey are trying to say it's out of labor warranty because the furniture is over a year old, But that defective furniture I have now was delivered in Dec 2015, after I was forced to pay additional monies, therefore the increase in price reflect a full year warranty on the furniture I have now according to the consumer protection agencyBut the manager Paula said this repair will be a courtesy callshe wouldn't talk about the warrantyAs I stated I want my money returned and they can their low quality southern motion furniture that is made with cheapest material.
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

July 10, 2016Re: Complaint *** *** *** *** *** Dear Ms***,Please accept this letter as a response to the claim filed by *** *** *** *** purchased a sofa on November 13, 2015, that the customer picked up on the same day.Upholstery is shipped by the
manufacturer in packaging and remains in the package until the customer unpacks it The customer took possession of the sofa seven months ago This was explained to the customer on June 10, when he had contacted LevinThe presence of bugs would have come from another source and not from Levin Furniture.Please do not hesitate to contact me at ***, extension ***, or *** should you have any questions or concerns.Sincerely,Paula R***Director of Customer Service

February 22, 2017Re: Complaint *** *** ***Dear Ms***,Please accept this letter as a response to the claim filed by *** *** The customer purchased a special order power chair on July 19, that was delivered on September 11, The customer also purchased an
additional repair warranty that offers coverage for years (where the manufacturer’s warranty covers one-year labor repairs) On January 9, 2017, the customer requested service The technician inspected the power chair to find that the wooden seat box of the recliner was broken This type of repair required wooden replacements to the frame that could not be completed in the home Levin had arranged transportation of the chair from the customer’s home and back after the repair was completed at our warehouse shop.The chair was returned to the customer with the repairs completed on February 18, Repairs were covered by the warranty that the customer purchased We apologize for the time frame for the repair. Please do not hesitate to contact me at ***, extension ***, or *** should you have any questions or concerns. Sincerely,Paula R***Director of Customer Service

May 21, 2017Re: Complaint *** *** ***Dear Ms***,Please accept this letter as a response to the claim filed by *** *** The customer purchased a dining set on March 26,2017, that was delivered on March 30, Upon delivery the team reported a splintered area that
could be remedied by a craftsman to the home Levin processed a service request for a home visit On March 31, the customer contacted Levin and requested a replacement and the exchange was entered The replacement was delivered to the customer on April 5, 2017Please do not hesitate to contact me at *** *** *** ** *** should you have any questions or concerns. Sincerely,Paula R***Director of Customer Service

October 18, 2016Re: Complaint *** *** ***Dear Ms***,Please accept this letter as a response to the claim filed by *** *** The customer purchased a queen mattress and adjustable base on August 1, 2016, that was delivered on August 4, (see attached order
copy) The customer has an option for a comfort return on the mattress from Serta Adjustable bases are not returnable as listed on their receipt.On September 3, 2016, the customer chose the option to return their mattress under their comfort guarantee with fee paid option Levin advised the customer again of the non-return policy on adjustable bases The customer chose to purchase a flat box foundation for their mattress (noting that she was going to give her adjustable base to a relative) The customer accepted her new mattress, flat box foundation on September 8, 2016.Please do not hesitate to contact me at *** extension ***, or *** should you have any questions or concerns. Sincerely,Paula R***Director of Customer Service

Dear MsGasser, Please find the attached as a response to the complaint filed by *** ***. Feel free to contact me should you have any questions or concerns. Sincerely,Paula R*** August 28, 2016Re: Complaint *** *** ***
Dear Ms***,Please accept this
letter as a response to the claim filed by *** *** The customer purchased a queen bedding set on July 18, 2016, that was delivered on July 19, The delivery was completed without issue.On July 31, 2016, the customer contacted Levin, stating that her son had bites Levin explained to the customer on August 1, 2016, that bedding is received by the manufacturer in plastic and remains in plastic until it is unwrapped in the customer’s home The presence of pests would have come from another source and not from Levin Furniture Levin spoke with the customer again on August 2, 2016, to explain the process Levin will contact the customer again to describe the process in place that the bedding arrives from the manufacturer in plastic and is not unwrapped until inside the customer’s home.Please do not hesitate to contact me at ###-###-####, extension *** or *** should you have any questions or concerns.Sincerely,Paula R***Director of Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meBUT A new mattress is being delivered on 11-3-the manager overcharged us by mistake for delivery in the amount of $85.59, this will be taken off within days after the mattress is delivered, this is what I was toldalso I have a another credit coming to me in the amount of $170.23, this is the difference between the old and the new mattressI was told this will show up 7-days on my charge account thru synchrony bankThis so far has not posted on my accountThese credits were dated on 10-28-I will keep you posted on these credit amountsI spoke to karen at levins in wexford this afternoonher phone number is *** *** ***

Please find the attached as a response to the complaint filed by *** ***. Feel free to contact me should you have any questions or concerns. Sincerely,Paula R***Levin Furniture May 28, 2018Re: Complaint #*** *** ***Dear *** *** ***,Please
accept this letter as an updated response to the claim filed by *** ***. The customer purchased a chair, chest and TV console at a clearance sale where all items were sold in “as is” condition. As the customer had delivery arranged between herself and a third party delivery service.Although sold under these terms, Levin will make the exception to exchange the item for the customer.The delivery of the new console can return of the one in the home can be scheduled with our Levin customer service department by calling ###-###-####.Please do not hesitate to contact me at ###-###-####, extension ###, or *** should you have any questions or concerns. Sincerely,Paula R***Director of Customer Service

June 8, 2016Re: Case ID # *** *** *** Dear Ms***,Please accept this letter as a response to complaint filed by *** *** The customer purchased a queen bedding set on December 30, 2015, that was delivered January Along with the purchase, the customer
had the option of a comfort guarantee where after nights and before nights, the customer would be able to return the mattress for one of equal or lesser value with a $fee and a new delivery fee (see attached order with the terms of the comfort guarantee time frame and applicable fees) The customer would be responsible for the additional amount due if the selected a more expensive mattress.Although the concern was presented soon after the nights, Levin will still offer the comfort guarantee as listed in the terms of the sale with the applicable fees.Please do not hesitate to contact me at *** *** *** ** *** should you have any questions or concerns.Sincerely,Paula R***Director of Customer Service