LKQ Pick Your Part

June 8, 2016Re: Case ID # *** *** ***Dear Ms***,Please accept this letter as a response to complaint filed by *** *** The customer purchased a sofa and loveseat on September 20, 2015, that was delivered on September 29, There was home damage to the floor
which has since been resolved with the insurance company’s claim coverage The customer also purchased an accidental protection program covered by Guardian Protection Products As the damage was not coverable under the program, the claim was denied however Levin is assisting the customer with restoring the sofa and loveseat to its condition when it was originally delivered Levin will be scheduling the pifor repair with the customer Levin has also resolved the issue with the shelf that was delivered to the customer on May 23, 2016.We apologize for the inconvenience that this has caused.Please do not hesitate to contact me at ***, extension ***, or *** should you have any questions or concerns.Sincerely,Paula R***Director of Customer Service

to me Wow, WE never selected the furniture the store manager selected it for usWe were pushed into this by the store managerTHey also didn't tell you they wanted $moreor they will just replace the first couch with the samethey pressured my wife into getting the other brand, but she told them not for $they agreed to $and If paula says different, she then again told another bold face lieand if that manager at the store has any decency he would admit the negotiation he had with my wifenow this dishonesty has gone was to farI want my money backWhy did Paula leave out that extra $thet we had to pay to get the replacement furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** They failed to mention the damage that occurred, before the item arrived, in addition to the splinteringAlso there was no mention of how horribly unresponsive and rude representatives were before I told them I was contacting the Revdex.comFinally someone called me back and acted as though their intent was to replace the item from day oneThat was NOT the caseRUDE, unknowledgeable and obnoxious customer service is unacceptablePeople shouldn't have to fight to have the right thing done!

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

December 27, 2015Re: Case ID # *** *** ***Dear *** ***,Please accept this letter as a response to the complaint filed by *** *** The customer purchased a full size mattress and box set on October 4, 2014, that was delivered on October 18, On October 6, 2015, the
customer requested service on their bedding set A technician inspected the mattress and box on October 10, and found no defects with the mattress but a defect with the box The box was replaced on October 24, 2015.On November 16, 2015, the customer requested service on the bedding set A technician inspected the mattress and box on December 12, On the second inspection, there were no defects found on the mattress The box was replaced on December 19, 2015.Please do not hesitate to contact me at *** *** *** ** *** should you have any questions or concerns.Sincerely,Paula R***Director of Customer Service

May 20, 2016Re: Case ID # *** *** ***Dear Ms***,Please accept this letter as an updated response to complaint filed by *** *** The customer (under the account for *** ***) purchased a seven piece sectional on December 26, 2014, that was delivered on February 18, On December 20, 2015, the customer reported a problem with the seat covers and cores needed service On January 14, 2016, the technician inspected the furniture and ordered parts for the sectional The parts were ordered from the manufacturer We spoke with the customer and came to an agreement for partial credit toward another selectionThe return authorization has been processed.Please do not hesitate to contact me at ***, extension ***, or *** should you have any questions or concerns.Sincerely,Paula R***Director of Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
It took more than months to resolve this issue When the tech called to schedule the appointment for the repair he wanted to come out on Thanksgiving day When he did get here for the service call he didn't have the correct part for the repair He attempted to do a different kind of repair and we are hopeful it will work For a year I have not really used the set other than the bed because if something breaks I have no hope of getting it fixed and am now out of warranty So I have entire $bedroom set that I can't use Levin is the worst company I have ever dealt with for warranty issues I should have gone ahead with the purchase from *** that was only $more which at this point would have been worth it to avoid the aggravation that accompanied the Levin purchase
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details would like to know your view on the matter.]
I never needed a new handle. I need the passing replaced and do not feel that I should have to pay for it. We also purchased the extended warranty and felt that this should of been covered by that.
Regards,
*** ***

March 18, 2016Re: Case ID # *** *** and *** *** Dear Ms***,Please accept this letter as an updated response to complaint filed by *** and *** *** On January 4, 2015, (this has been corrected from the original response of January 4, which was a typing error) the customer purchased a dining set along with a matching custom order sofa table On February 7, 2015, the customer requested service for the custom order sofa table The bottom board was cracked so a part was ordered The factory had shipped the incorrect part twice As this was a custom order item, it was not in stock at Levin and a replacement was ordered from the factory in September The replacement arrived in January but the inspection team found it to be defective so a new replacement sofa table was ordered Levin processed a discount for the customer for the missed delivery The discount is in our system and typically is processed when the final delivery is completed Levin will contact the customer to obtain the bankcard number to process the discount and offer possible delivery dates Levin will also increase the discount from $to$for the extended problemAdditionally, Levin can offer to send a technician come to the home to service any warranty issues with the chairs and touch up the wood finish. As the table has arrived, we can offer a delivery date to the customer to schedule the exchange The notes on the order list a left message on March 3, in the afternoon We apologize if there was a technical issue with the message sent and as well as the conversation at point of sale regarding the care for the inconvenience that this has caused.Please do not hesitate to contact me at ***, extension ***, or *** should you have any questions or concerns.Sincerely,Paula R***Director of Customer Service

September 21, 2016Re: Complaint *** *** *** Dear Ms***,Please accept this letter as a response to the claim filed by *** *** The customer purchased a special order 2-piece sectional that was delivered on March 10, A service technician had inspected
the sectional on June 4, Although it was found not to be defective, the technician added additional seat foam to accommodate the customer’s concern On June 24, 2016, the customer contacted Levin with her concerns with the seating As it was determined not defective by the technician on June 4, 2016, Levin offered to bring the custom shop to inspect Levin offered to inspect again and add additional padding to meet the customer’s preference as it was not determined to be defective on June 4.The customer scheduled the piof her furniture to be sent to our custom shop for August 25, The customer had then refused to allow the delivery team to bring the furniture to be inspected on the day of piby the delivery team.Please see the attached order copy with the terms of sale Although not defective, Levin is willing to complete an additional inspection The customer is not allowing the additional inspection.Please do not hesitate to contact me at ***, extension ***, or *** should you have any questions or concerns. Sincerely,Paula R***Director of Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Please accept this letter as a response to the claim filed
by *** ***. The customer purchased a
reclining sofa and recliner on January 8, 2013, that was delivered on January
18, 2013. The customer also purchased
the reclining mechanism five-year protection plan that covers
repairs after the
manufacturer’s one-year labor warranty expires. On February 8, 2017, the customer requested service for the
springs and mechanism. On March 11, 2017,the technician inspected the furniture and ordered clips,
springs, handles and frame boards. The
repairs were completed on May 8, 2017, but spring wires were not in from the
manufacture for this appointmentThere was an ordering delay of the springs. Levin had the parts expedited from the
factory. The technician On June 8, the technician installed the spring wires. The technician found that the metal
mechanisms were worn out and needed replaced.
The mechanisms for the sofa are on order. The customer was advised on June 15, that the
parts are on order. These parts will be
installed at no charge to the customer as they are covered under the mechanism
warranty that the customer purchased in 2013.Please do not hesitate to contact me at ###-###-####, extension
276, or ***m should you have any questions or concerns.Sincerely,Paula
R***Director of Customer ServiceSincerely,Paula R***Levin Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below
Regards,
*** ***Dear Revdex.com,Please withdrawl my complaintI spoke to the company and they apologized and made every effort to get our sofa delivered when it arrived from California.I advised them to add some time on to the estimated delivery time for special ordersWe are very happy with how the company conducted itself and the quality of the product.? Please notify the company I have withdrawn my complaint and have been satisfied and impressed by their conduct after the fact.? *** ***

January 1, 2017Re: Complaint *** *** ***Dear Ms***,Please accept this letter as an updated response to the claim filed by *** ***.? The customer purchased a king bedroom set on October 10, that was delivered on October 15, 2016.? On August 8, 2017, the customer requested service for a cracked rail.? ? The technician found a broken center support and ordered a center rail and support legs to restore the bed.? As this item is no longer in stock, Levin has ordered a replacement footboard with support to exchange with the one in the home.? Levin has contacted the manufacturer regarding adding a replacement order of the headboard and side rails to the existing replacement order for the footboard (these three items make up the king bed).? This will meet the customer’s second option request to replace the king bed’s components.? The additional components that make up the bed had been ordered.? They are on an order expected to arrive early March to port and our warehouse.Once received, Levin will have a delivery team deliver and the new three components and remove the existing ones from the home.? We value our customers and apologize for any inconvenience.? Please do not hesitate to contact me at ***, extension ***, or *** should you have any questions or concerns.? Sincerely,Paula R***Director of Customer Service

December 6, 2015Re: Case ID # *** *** ***Dear Ms***,Please accept this letter as response to the complaint filed by *** ***? The customer purchased a dining set on April 26, that was delivered on May 5, ? There were damage issues and Levin agreed to
accept a return for a refund as the customer was moving out of state.There was an error in processing the part of the refund? Levin had processed the refund for the returned chair but not in its entirety? Levin has processed the following refund amounts:Original delivery fee $106.99Refund of wood polish $ ? 16.04Error on chair refund ? ? ? ? ? ? $ 90.98*Total refund due ? ? ? ? ? $ ? 214.01*Below are the details of the refund error:Correct chair purchase amount $with tax ? ? ? ? ? $388.71Incorrect chair credit amount ? $with tax ? ? ? ? ? ? -297.73Amount of refund due to error on chair refund ? ? ? ? ? ? ? $ 90.98We apologize for the issues surrounding the customer’s purchase and return? The total refund of $will be refunded to the customer.Please do not hesitate to contact me at ***, extension *** ** *** should you have any questions or concerns.Sincerely,Paula R***Director of Customer Service

Please accept this letter as a response to the claim filed by *** ***.? The customer purchased a bedroom set on April 29, 2017, that was delivered on May 5, 2017.? Upon delivery it was determined that they bed they were expecting was not on the order.? Due to the sales error,
the bed order that the customer was expecting was updated on May 8, and delivered on May 13, 2017, for the original price and the customer not paying any additional amount? We apologize for the inconvenience that this has caused? Please do not hesitate to contact me at ###-###-####, extension ***, or ***m should you have any questions or concerns? ? Sincerely, ? Paula R*** ?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID find that this resolution is satisfactory to me.?
Regards,
*** ***

October 18, 2016Re: Complaint *** *** ***Dear Ms***,Please accept this letter as a response to the claim filed by *** ***? The customer purchased a sofa, chair and set of tables on November 14, 2015, that was delivered on December 8, ? The purchase is covered by a
one-year factory warranty for the repair of manufacturer’s defects (the warranty is for repair and not for return)? The customer also purchased an accidental protection plan on the fabric for stains from food and beverage, rips tears, and burns as described in the program.On July 2, 2016, the customer requested service for the sofa and chairThe service technician removed the staple and ordered parts to restore the sofa? On September 14, the technician was unable to reach the residence as the police closed the road and would not allow traffic to enter? On September 27, the technician found the part was sent incorrectly by the manufacturer? The part has been reordered from the manufacturer? Once the part arrives, the technician will also correct the chair arm and address the fabric concerns.We offer our apologies to Ms*** for the issues surrounding the service of the furniture? As a token of our appreciation for our valued customer, Levin is offering a Levin gift certificate to the customer for $? This certificate will be mailed from our office to the customer’s address applicable toward a future purchase at any Levin location on any type of merchandise.Please do not hesitate to contact me at ***, extension ***, or *** should you have any questions or concerns.? Sincerely,*** ***Director of Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below.Everything in their response was correct except leaving out detailsI spoke with them on the the same day I filed the complaint about sending another person out to my house to actually take more than minutes to look at the couchThere are issues that the first technician did not care to resolveThey said another company would be calling me to schedule an appointment to come evaluate the couch, but I have not received a call from themI was reassured I would get a call, but Levin again has failed, yet again, to provide the superior customer service they claim to haveThey are over looking the fact that the fabric is just coming apart in the middle of two cushions, arm of the couch and the throw pillowsIt is very frustrating when a store manager with years of experience says that he feels the fabric is defective, but the customer service team who feels totally differentThey are not honoring my request for a second opinion when they said they would have another technician call meDue to their failures and extending this process, we feel we should be compensated in either the same couch just brand new or taking the old couch back and giving us a refundI have followed their protocol for beginning a warranty claim, but they have been either unresponsive for a long period of time or cannot explain what is going to happen nextThey are an extremely frustrating company to deal with due to not responding to their customers who simply ask for a return phone callI have requested for managers to and another technician to call meThey cannot be bothered to follow throughI do not trust that the work they will provide will be up to their said quality nor manufacturer standardsPlease help me resolve this because Levin's is doing everything in their power not to resolve his matter in a timely fashionMy year warranty is almost up and I feel if they keep dragging this on they will not honor it if it expires while they are dragging their feet
Regards,
*** ***?