LKQ Pick Your Part

January 1, 2017Re: Complaint [redacted] Dear Ms [redacted] ,Please accept this letter as an updated response to the claim filed by [redacted] .? The customer purchased a king bedroom set on October 10, that was delivered on October 15, 2016.? On August 8, 2017, the customer requested service for a cracked rail.? ? The technician found a broken center support and ordered a center rail and support legs to restore the bed.? As this item is no longer in stock, Levin has ordered a replacement footboard with support to exchange with the one in the home.? Levin has contacted the manufacturer regarding adding a replacement order of the headboard and side rails to the existing replacement order for the footboard (these three items make up the king bed).? This will meet the customer’s second option request to replace the king bed’s components.? The additional components that make up the bed had been ordered.? They are on an order expected to arrive early March to port and our warehouse.Once received, Levin will have a delivery team deliver and the new three components and remove the existing ones from the home.? We value our customers and apologize for any inconvenience.? Please do not hesitate to contact me at [redacted] , extension ***, or [redacted] should you have any questions or concerns.? Sincerely,Paula R***Director of Customer Service

December 11, 2016Re: Complaint [redacted] Dear Ms [redacted] ,Please accept this letter as a response to the claim filed by [redacted] ? The customer purchased a reclining sofa and loveseat on October 28, 2015, that was delivered on December 1, ? The customer requested service on December 30, 2015, for the furniture sitting into the carpeting? The technician inspected the furniture on January 22, 2016, and found no defects and suggested floor coasters to help prevent the furniture from sitting into the carpeting? On December 1, 2016, the customer contacted the corporate office? We apologize for the call not being returned? The customer advised that the reclining end is not properly working and that a board is broken? Levin has scheduled a technician to visit the home on December 21, 2016, to address the concerns with the furniture.Please do not hesitate to contact me at [redacted] , extension ***, or [redacted] should you have any questions or concerns.? Sincerely,Paula R***Director of Customer Service

October 18, 2016Re: Complaint [redacted] Dear Ms [redacted] ,Please accept this letter as a response to the claim filed by [redacted] ? The customer purchased a special order reclining sofa and a recliner on April 25, 2014, that was delivered on June 26, ? The manufacturer’s warranty is for free repair of manufacturer’s defects for one year from date of delivery (through April 2015)? The customer requested service on August 18, 2014, for the seat cushion and lose staples on the sofa? On August 28, 2014, the technician adjusted the seat, removed the staples and also lubricated the recliner to allow it to operate more smoothly for the customer? On September 18, 2014, the customer requested service for the sofa? On September 24, 2014, a technician corrected the seat cushion by adding dacron fill to the sofa? On April 20, 2015, the customer requested service for the sofa padding? Levin reviewed the manufacturer’s warranty for free repairs within the first year from date of deliveryOn June 26, 2015, the technician added padding to complete the service request.? On September 1, 2015, the customer requested service for something poking on the outside back? The technician found an object of the customer’s that had become lodged in the back and removed it? The technician added padding to meet the customer’s request and completed the service on September 30, 2015.On June 23, 2016, the customer requested service? Although out of the one-year manufacturer’s warranty for repair, Levin agreed to service again at no charge to the customer? The parts have shipped from the manufacturer and the technician will be contacting the customer to schedule an appointment for service.Please do not hesitate to contact me at [redacted] , extension ***, or [redacted] should you have any questions or concerns.? Sincerely,Paula R***Director of Customer Service

Re: Case ID # [redacted] Dear MsGasser, Please accept this letter as a response to complaint filed by [redacted] .? The customer purchased a full mattress and full adjustable base on November 28, 2015, that was delivered on December 8, ? On March 7, 2016, the customer requested service for the mattress.? The mattress was inspected on March 30, and no defects were found? ? Although not defective, Levin has contacted the manufacturer who has agreed to accept the return of the full size mattress for a refund.? The mattress return total is $($mattress plus $tax).? Once returned, Levin will process the refund on the customer’s bankcard use at point of original purchasePlease do not hesitate to contact me at [redacted] , extension ***, or [redacted] should you have any questions or concernsSincerely, ? Paula R***Director of Customer Service ? ? ?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below There is a dip in my mattress and it affects my sleepIt's very uncomfortableI'm frustrated because it seems that no one is listening to meI understand that the dip has to meet a certain requirement but I sleep in the bed every night and I experience itI want my money back or I want the mattress replacedThank you Regards, [redacted] ***

October 22, 2016Re: Complaint [redacted] Dear Ms [redacted] ,Please accept this letter as a response to the claim filed by [redacted] The customer purchased a dining set on January 13, 2016, that was delivered on February 16, On February 19, 2016, the customer requested service for marks on the table top A technician removed a sticky substance from the table top on March 16, 2016.On October 4, 2016, the customer requested service on the table for a raised surface The technician found areas that been affected by moisture causing finish discoloration and a swell at these areas due to moisture Moisture from a household source is not covered by the manufacturer’s warranty as a defect.Levin spoke with the customer on October 11, 2016, regarding the inspection report As a courtesy, Levin is sending another technician for a second opinion The appointment is scheduled for October 24, 2016.Please do not hesitate to contact me at [redacted] , extension ***, or [redacted] should you have any questions or concerns. Sincerely,Paula R***Director of Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below Regards, [redacted] 7/14/16Revdex.comWhen my husband and I got the couch from Levin's on November 13, our daughter? came from school and sat on itShe complained of it itching and said it felt like something was? biting herShe did have bumps on her arms but we thought she might be allergic to the material or the spray they put on it.My husband and I did not sit on it because we have our own chairsWhen my other daughter sat on the couch about three weeks later she had the same thingOur couch is brown and so we could not see anythingI was babysitting in May and put the little girl on the couch and she had bitesHer mom took her to the doctorsFinally my husband and I flipped the couch over from the wall when we noticed the bugs crawling and some dead in the creases of? the couch.We had to get an exterminator which cost us $to spray the couch and living roomHe said the couch was infested with bed bugs.Levin's told us their furniture was imported from overseasThey said they wrapped it in plasticIf they had even cared to come and look at the couch they would have seen it was where the bugs came from[redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below Regards, [redacted] First All, Paula is not telling the truth about when I called the corporate officeI called them the day after thanksgiving which was Nov 25, or times, and my very first call was to their 1-service number that prompted the calls to corporateand I was told each time a manager by the name of Dena would be calling me back before 7, Well at I called again and asked for Dana I was put on hold and then she answer saying hello times and hangs upbut no one else had a problem hearing me, I called again and told the operator what happened and she said she would message Dan and have her call me because shes on another callNow Dana had my info why didn't she call back ? instead she ignored my calls and played the game pretending to answer my callsand now comes Paula who claim I called on dec 1st about this issue with the furniture, Also she claims in the letter the srvice man found no defects, but the service man was willing to order new parts if I wanted for the recliner but insisted it would be a waste of time, and he also said I should contact Levin and purchase a extended warranty on the frame because those are made out of the cheapest steel made todayWhy did Paula leave that out, I feel with the lies and miss truths Levin should stand up and refund my full monies aso I can go elsewhere to purchase real furnitureThere is no trust now that a so called service manager has to lie to me and to the Revdex.com, I will provide phone records after I print them out to prove that I call Levin on Friday Nov 25,

May 20, 2016Re: Case ID # [redacted] Dear Ms [redacted] ,Please accept this letter as a response to complaint filed by [redacted] ? The customer purchased a sectional on November 28, that was delivered on December 16, ? The customer also purchased the additional recline warranty that covers mechanism parts and labor issues for five years from date of delivery.On December 1, 2015, the customer requested service for a broken zipper and issue with the footrest.The parts sent from the manufacturer were incorrect? When the technician visited the home, the customer also needed a new reclining pull cable which was added to the parts order? Levin spoke with the customer on May 11, with an update? The parts have arrived and the customer is scheduled for an appointment on May ? We apologize for the delay of parts and for the inconvenience that this has caused? Please do not hesitate to contact me at [redacted] should you have any questions or concerns.Sincerely,Paula R***Director of Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below Regards, [redacted] ***Dear Revdex.com,Please withdrawl my complaintI spoke to the company and they apologized and made every effort to get our sofa delivered when it arrived from California.I advised them to add some time on to the estimated delivery time for special ordersWe are very happy with how the company conducted itself and the quality of the product.? Please notify the company I have withdrawn my complaint and have been satisfied and impressed by their conduct after the fact.? [redacted] ***

February 7, 2016Re: Case ID # [redacted] Dear Ms [redacted] ,Please accept this letter as a response to complaint filed by [redacted] The customer purchased a sofa, chair and ottoman on June 7, 2014, that was delivered on June 27, On February 15, 2015, the customer requested service for the seats On March 5, 2015, a technician inspected the furniture and found no defects.On January 8, 2016, the customer requested service for a problem with the frameAlthough the factory warranty for labor is for one year from date of delivery and it had expired on June 2015, Levin sent a technician to the home for an inspection at no charge to the customer On February 3, 2016, the technician found no defects The frame boards curve as part of the design of the sofa and are secure.Please do not hesitate to contact me at [redacted] , extension ***, or [redacted] should you have any questions or concerns.Sincerely,Paula R***Director of Customer Service

December 11, 2017Re: Complaint [redacted] Dear Ms [redacted] ,Please accept this letter as a response to the claim filed by [redacted] .? The customer purchased a recliner and reclining sofa on May 16, 2015, that was delivered on May 23, 2015.? The manufacturer offers a one-year warranty on the cover and labor from date of delivery.The customer had contacted Levin about issues with arm being worn on July 3, 2016.? Levin had advised her that it was out of warranty.? On October 26, 2017, the customer contacted Levin regarding the wearing of her furniture.? Levin left a message on October 26, 2017, for the customer, advising that the furniture being out of warranty since May 2016, but asked the customer to send photos of the furniture so that we could review and determine if parts for her purchase would be available.? We did not receive a response or photos from the customer.If the customer could send photos of the concerns, Levin would contact the factory on her behalf to see what options she has for purchase parts and labor fees.? Photos can be submitted by visiting LevinFurniture.com and select the Contact Us option at the bottom of the home page.Please do not hesitate to contact me at [redacted] ? should you have any questions or concerns.? Sincerely,Paula R***Director of Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Regards, [redacted]

December 30, 2016Re: Complaint *** *** ***Dear Ms***,Please accept this letter as an updated response to the claim filed by *** *** The customer purchased a reclining sofa and loveseat on October 28, 2015, that was delivered on December 1, The customer requested service on December 30, 2015, for the furniture sitting into the carpeting The technician inspected the furniture on January 22, 2016, and found no defects and suggested floor coasters to help prevent the furniture from sitting into the carpeting On December 1, 2016, the customer contacted the corporate office and left a message for me We apologize for the call not being returned previously The customer advised that the reclining end is not properly working and that a board is broken Levin scheduled a technician to visit the home on December 21, 2016, to address the concerns with the furniture The technician added components to lift the furniture higher than the carpeting The technician also ordered repaired the broken wood in the footrest A mechanism was bent so a replacement has been ordered from the factory and will be installed once it arrives. Please do not hesitate to contact me at ***, extension ***, or *** should you have any questions or concerns. Sincerely,Paula R***Director of Customer Service

Hello,I'm writing in reference to complaint #***The company has contacted me and offered to replace my chair and take the one I have backThank you very much for your help! Sincerely,*** ***

If they would have clearly told me days I would have not waited until the 123rd day to call themI called hoping there was something they could do when I found I had the daysOnly to find out it was days lateWhat benefit would I have had to wait days past the deadline if I had knownI would like a refund minus the restocking fee they would have charged during the days as I have already purchased another mattress from somewhere else since we absolutely could not sleep on the Serta anymore
Regards,
*** ***

February 7, 2016Re: Case ID # *** *** *** Dear Ms***,Please accept this letter as a response to complaint filed by *** *** The customer purchased a reclining sectional on June 27, 2015, that was delivered on July 7, On October 3, 2015, the customer
requested service for a fabric and squeaking issue The customer cancelled the appointment that was scheduled for October The customer stated he would call back to schedule another appointment Levin left eight messages and sent two postcards from October through November to schedule another appointment The customer did schedule an appointment on December 12, where the technician added padding to the section under the knee area where it the padding had torn.The manufacturer offers a one year warranty for defects If a new warranty concern has developed, Levin can send another technician to inspect the furniture Levin offers a day return policy that had expired on July 14, 2015.Please do not hesitate to contact me at 800-707-0589, extension 276, or [email protected] should you have any questions or concerns.Sincerely,Paula R***Director of Customer Service

September 28, 2015 Re: Case ID # *** *** *** Dear *** ***,Please accept this letter as a response to complaint filed by *** ***. The customer purchased a sectional on March 18, 2015, that was delivered on April 15, 2015. Service was requested but since the repair
failed, Levin has arranged an exchange for the customer. The customer has made a new selection that will be exchanged one it arrives from the manufacturer. We apologize for any inconvenience that this may have caused.Please do not hesitate to contact me at *** *** *** ** *** should you have any questions or concerns. Sincerely, Paula R***Director of Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Hello ***, I wanted to give you an update since the last communication on *** *** We had contacted the customer again and came to an agreement to accept the return of the furniture.Mr*** was satisfied with the resolution. I’m not sure if you would want to confirm with him and perhaps update the results to the complaint being closed as resolved? Thanks,Paula