LKQ Pick Your Part

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***

October 22, 2016Re: Complaint *** *** ***Dear Ms***,Please accept this letter as a response to the claim filed by *** ***? The customer purchased a? dining set on January 13, 2016, that was delivered on February 16, ? On February 19, 2016, the? customer
requested service for marks on the table top? A technician removed a sticky substance from the? table top on March 16, 2016.On October 4, 2016, the customer requested service on the table for a raised surface? The technician found areas that been affected by moisture causing finish discoloration and a swell at these areas due to moisture? Moisture from a household source is not covered by the manufacturer’s warranty as a defect.Levin spoke with the customer on October 11, 2016, ? regarding the inspection report? As a courtesy, Levin is sending another technician for a second opinion? The appointment is scheduled for October 24, 2016.Please do not hesitate to contact me at ***, extension ***, or *** should you have any questions or concerns.? Sincerely,Paula R***Director of Customer Service

November 9, 2015Re: Case ID # *** *** ***Dear *** ***,Please accept this letter as a response to the claim filed by *** ***? The customer purchased a sectional on September 3, 2013, that was delivered on November 23, 2013.? Although the item did not fall under the Guardian
Protection coverage, Levin resolved the issue with a replacement of an alternate item along with a discount to enable the customer to have a completed sectional? The alternate item was delivered on October 6, 2015.Please do not hesitate to contact me at *** *** *** ** *** should you have any questions or concerns.Sincerely,Paula R***Director of Customer Service

Please accept this letter as a response to the claim filed by *** ***.? The customer purchased a sectional along with a five-year accidental protection plan through Guardian Protection on September 2013, that was delivered on November 2013.? The protection plan covers accidental rips,
tears or burns from a relatable incident.? ? As this issue was not covered by the protection plan as was listed in the complaint., as a courtesy, Levin will replace the right chaise item for the customer to fulfill the coverage on this item.? Please do not hesitate to contact me at ###-###-####, extension ***, or *** should you have any questions or concerns.? ? Sincerely,? Paula R***? ? Director of Customer Service?

December 11, 2017Re: Complaint *** *** ***Dear Ms***,Please accept this letter as a response to the claim filed by *** ***.? The customer purchased a recliner and reclining sofa on May 16, 2015, that was delivered on May 23, 2015.? The manufacturer offers a
one-year warranty on the cover and labor from date of delivery.The customer had contacted Levin about issues with arm being worn on July 3, 2016.? Levin had advised her that it was out of warranty.? On October 26, 2017, the customer contacted Levin regarding the wearing of her furniture.? Levin left a message on October 26, 2017, for the customer, advising that the furniture being out of warranty since May 2016, but asked the customer to send photos of the furniture so that we could review and determine if parts for her purchase would be available.? We did not receive a response or photos from the customer.If the customer could send photos of the concerns, Levin would contact the factory on her behalf to see what options she has for purchase parts and labor fees.? Photos can be submitted by visiting LevinFurniture.com and select the Contact Us option at the bottom of the home page.Please do not hesitate to contact me at *** *** *** ** ***? should you have any questions or concerns.? Sincerely,Paula R***Director of Customer Service

February 7, 2016Re: Case ID # *** *** ***? Dear Ms***,Please accept this letter as a response to complaint filed by *** ***? The customer purchased a sofa, chair and ottoman on June 7, 2014, that was delivered on June 27, ? On February 15, 2015, the
customer requested service for the seats? On March 5, 2015, a technician inspected the furniture and found no defects.On January 8, 2016, the customer requested service for a problem with the frameAlthough the factory warranty for labor is for one year from date of delivery and it had expired on June 2015, Levin sent a technician to the home for an inspection at no charge to the customer? On February 3, 2016, the technician found no defects? The frame boards curve as part of the design of the sofa and are secure.Please do not hesitate to contact me at ***, extension ***, or *** should you have any questions or concerns.Sincerely,Paula R***Director of Customer Service

October 31, 2017Re: Complaint *** *** ***Dear Ms***,Please accept this letter as a response to the claim filed by *** ***.? The customer purchased a full size mattress and boxspring set on March 12, 2016, that she picked up on March 18, 2016.? ? On October 13, 2017,
the customer requested service on her mattress set.? A technician inspected the mattress set and found it to be defective.? Levin notified the customer on October 19, 2019, that the mattress can be returned to the manufacturer due to the defect and that she has full credit that she paid for the mattress toward another mattress of her choosing.? If she selects a mattress that exceeds the price that she paid for her mattress, she would be able to arrange payment of that difference in price.? The manufacturer’s warranty is for replacement and not a refund (see attached warranty from Grand Legacy).Please do not hesitate to contact me at ***, extension ***, or ***? should you have any questions or concerns.? Sincerely,Paula R***Director of Customer Service