Locksmith Connections

La persona que fue abrir mi camioneta no confirmó el precio como el indica yo no le pregunté por que mi hija hizo la gestión por teléfono y le habían dicho que el precio era $85.00 me preguntó si tenía zelle le dije que si y luego me dijo que pagara con la debit card o credit card. El llamó a una persona y le habló en un idioma extranjero y le dio los datos de mi tarjeta, luego verifiqué y vi un cargo de $150.00. El trato ha sido poco profesional, rudo, grosero. NO SON CONFIABLES y los voy a reportar para que no hagan fraude ni roben en este país.

Last night, I called for a house lockout, the technician charged me $40 service fee then tried over charging for the actual labor and lock which was almost $300. He then told me that he had to drill into my door to get my kids and I into my house. We declined the service. I tried calling the home office and the operator act like she couldn’t hear me. I should never have paid the technician for coming out. I called another company and explained everything. He emphasized and said I was being scammed and he agreed that I should never have paid for their service. The other company used a different method of getting me in without damaging the lock and had my kids and I inside within 10 min. He rekeyed my lock and refused to charge me a service fee. He prices were way different. I will never use this company again. The other company gave me the DPS information to report what happened and I plan on doing just this.

So I got locked out of my apartment on Saturday December 26, 2020. I called Locksmith connection to get a quote for their services. I was quoted 29 dollars for the service fee and told it should be about 35 dollars if it was an easy lock. After I spoke with the dispatcher I was contacted by a technician who call Ned and told me it would be 130 to unlock the door when I disagreed he lowered it to 100 dollars. I still thought that was too much but I needed to get in so I agreed. The tech came an hour later and proceeded to try and pick the lock. He failed miserably at that considering it’s a common lock found on most homes and apartments. I ended up finding out later that he ruined the lock and never told me he did. Once his attempt to pick the lock was unsuccessful he told me he would drill a little hole in the door to get the door open. He did that and it came open. He then said that he could replace the lock for an extra 40, but I declined because he didn’t do anything g to the lock to gain access to my home so why would I have him replace it. I subsequently ended up locked back out of my home once I left because my key no longer worked in the lock. I called and spoke to several reps, supervisors, and even managers and I received assurances from them all that the tech would come and fix my lock the next day. That was a lie. They consistently lie and tell the customer to wait for a call they you are never going to get. They are rude, not knowledgeable and clearly follow a script. The manager I spoke to Tiffany agreed to refund my money, and told me to give her a few minutes to follow up with me, and I never got a call back. My landlord contacted the company as well and got the run around. They deserve to be fined and put out of business. They swindle people and don’t have a honest bone I by their bodies. I wouldn’t recommend anyone on this planet using this company. They are crooks and deserve to be thrown in jail everyone from the managers to the reps because they are all complicit in the swindling of hardworking people. Zero Stars!

Waited for 2 hours after being told that it would take 30 minutes. Quoted $90, was charged $358 for 5 minutes of work. Called the original phone number of the company, worked the price down to $104 which is still higher than the original quote, but nothing compared to over $350!

This company is a scam. I recommend reporting them to the Federal Trade Comission.

A locksmith arrived at your location to assess your situation There was not an agreement to perform the service You were charged $for a service charge for a scheduled appointment for the locksmith to arrive at your location to give you an assessmentA service charge is to cover cost for the locksmith to come to you and work to give you an assessment Our dispatch stated this fee over the phone prior to sending a locksmith to you In regards to licensing, locksmithing is not a licensed trade in [redacted] Therefor, the locksmith had no verification to give to you

I contacted to have my front door lock changedA tech came out, sprayed [redacted] in my keyhole, put my key in along with a piece of metal, removed and inserted someone else's key (another client, not a new key), jiggled and charged me $They claim this was a rekey which is not what I asked forI asked for my lock to be changed which according to their supervisor Sharita would have been a new lock and new keysI called for resolution-Sharita never called me backCalled again and another "supervisor" claimed they did the job and wasn't anything else they could doAdvised web said 100% satisfied and I was notThey refused to let me ever speak to a manager, Rick E*** I asked for a refund of $which would have left them $for the trip charge and $for the second worth of work that I did not ask for and she refused

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Tell us Dear Customer, I would first like to clearly state that we are a mobile locksmith service and not a storeI am sorry to hear your disappointment about the price of the car key for your *** I must state that I am not able to fully understanding your statement, however, I understand that you feel that there is a pricing concern compared to a local dealer that you have contacted afterwards It is our profession, to provide customers a locksmith who can come to you for convenience Our locksmiths cannot give a price over the phone because they are in need to look at the problem in order to find a solution I am assuming that the dealerships that you may have contacted may also need to make price changes once they have viewed the problem after they have given a quote over the phoneOur locksmiths come to our customers, so our customers do not have to pay for a tow to the dealership Therefore, you should also consider the time and tow expense with the quote the dealership suggestedBased on your statement, Locksmith Connections cannot offer a refund for a [redacted] key replacement for the price you suggested It was difficult to understand your statement, but we found no wrong doing from the locksmith provided to you here

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: The Locksmith never quoted me a price, he only told new a total one he opened the carThat's my problem Regards, [redacted]

hi the day may I call locksmithconnections.com at ###-###-#### to fix my car key that got wet they said me .the key will be +(for new key and service ...I said are you sure no more that and they said no more but them charge me almost .and the job was not correct ....they no give me a new key ..the man cut my old key and connect to a new control (wich no belong with is not [redacted] and doesn't fit ...when I call said that will close in days!!!! he lie me again he said that this a new key!!.....Ialso was absolutely rude he was arguing in the phone with others people etc (while doing the job ....the he starting yelling to me about the price...I call to the manager and really (other rude)I don't trust again I don't want they correct the job because they are a liars!scamers...please I need my money back...I have video and picture like this I can show also I considere this a scam something that they said after work they said almost 500! and start yelling

I called today at 12:30pm and the technician called me and told me that he will be there in 45 minutes. 4 and a half hours and 11 calls later, they NEVER SHOW UP! All the representatives gave me the same line, that they will check with the supervisor and call me back. NOT A SINGLE ONE OF THEM DID! In my last call 4 and a half hours later they told me that the technician did not have the key available! That I was on my own! If I dont call I will be waiting for hours for nothing! This is the worst experience I ever had with any business in Charlotte! DO NOT CALL THIS COMPANY THEY ARE IRRESPONSIBLE, UNRELIABLE AND WILL LET YOU STRANDED WITH NO COMMUNICATION!
I DO NOT GIVE A LOWER RATE BECAUSE THIS DO NOT ACCEPT NEGATIVE NUMBERS...THEY ARE THW WORST OF THW WORST!

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] I understand a locksmith should us a tool to break into the door He came to the door with his cell phone and a pen Stood feet away from the door knob and said "he could not break into the door because it was a cheap doorknob" Then asked if I had window in the back he could break into I told him everything was locked

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The last line of your email states: " Having a license locksmith perform a skill afterhours for fifty dollars is not a request that we can fulfill." Clearly, if you are willing to make this statement your representative knew this when I first called and asked if the low price was ever honored- but refused to disclose this informationAlso, if you are willing to make this statement, your representative should have been able to tell me, when I asked for examples of services performed at this rate, that no services were ever performed at this rate- which she did notNext, your statement above implies that there are different fees involved for "after hours" which are not delineated in your advertisement, nor by your phone representative (which was not an issue for me before, but since you are bringing it up as an excuse for charging me the exorbitant rate you did, I have a right to follow up on it)Finally, your employees/contractors know of your scheme and admit when questioned about the pricing that this occurs all the time and they are left with angry customers.Your representatives give fraudulent information and withhold needed information, even when asked directly This is not honest customer service, and your policies should be amended immediatelyI also deserve renumeration for the excessive charge applied to what amounted to less than minutes of work.Regards, [redacted] ***

We certainly understand the frustration that can occur when a lock needs fixed, especially when the customer was not able to be at the location due to the distance to their tenant's homeWe understand that the customer felt that she was overcharged and has communicated with us through phone and email prior to this this complaint several timesThrough our discussions, we have tried to explain the reason for the price due to the complexity of the lock due to it being a high security lock, which requires more costly products to service and skill from the locksmithBeing a locksmith referral company, we have forward this complaint to the locksmith who was referred to this serviceThrough our investigations, we have uncovered that the locksmith had talked to the customer about their complaint.We would like to state that we have not quoted a price to the customer on the phoneOur dispatchers are only authorized to give information about the cost of the service fee for a locksmith to diagnose the problem and a starting price for the service requested, since our dispatchers are not knowledgeable licensed locksmiths and since this company is only referring locksmiths to customersThe customer also stated that this was what was told to her on the phone, "They advised that the service would be $and the actual service would start at $35."Through our investigation, we understand that a miscommunication may have taken place between the tenant, who spoke with the locksmith, and the customerThe locksmith clearly stated that he explained the work that needed to be done and the cost to the tenant before performing the workThe tenant signed the invoice and the locksmith worked on the lockOnce the work was finished, the tenant called the customer and a credit card was given to the locksmithAt that time, there were no questions asked until the next day when the customer called the dispatch center.After investigating the invoice, we have concluded that a miscalculation was given for the service chargeThe locksmith stated that he is also referred to other companies who charge $for their service fee and explained that he made a simple mistake out of habitWe have spoken to the locksmith about his mistake and will issue a refund of $for the correctionHowever, the service performed by the locksmith cannot be reimbursed because of the time spent and products used for a job that was approved by the tenantThe "expected" charge of $was never stated, not through the dispatch center and not from the locksmithWe investigated our recordings to verify this statementThis amount is unreasonable for a high security lock and for a professional licensed locksmith.We stand by our service 100%We provide customers with skillful license locksmiths who can get to the customer quicklyWe provide our customers with the safety and security that is needed with the best tools and products offeredWe understand that our cliental call us when they are frustrated and we try our best to ease this by providing reliable serviceIf we have found evidence that a locksmith performed any wrong doing, we would no longer refer them to customers.-Locksmith Connections

8/8/[redacted] Locksmith Connections understands your concern We are unsatisfied to read about the behavior of the technician Due to his behavior to do business "on the side", we have terminated his position We no longer serve Virginia Beach, due to him being our only locksmith in this area.Best Regards,Avi A***

Son locked his keys in his car with engine runningCalled Locksmith connections who stated, "$service fee plus 50$ minimum to get car unlocked"Man came in minutes, gave us an estimate of $service fee + $labor...since car had been running an hour already, we didn't have a choiceI did, however, call and speak to a manager immediately after paying, asking about the priceHe said, "it's based on the technicians assessment." I asked what his assessment was based on and he said, "the technicians experience." That was the only answer I gotI asked "but there should be a standard grid this price is based off of..." never gave me an answer I guess I shouldn't have paid for the service, but had our backs up against a wallWould never recommend this company as it seems they can just quote a random price based on nothing but what they want to charge at the time

Mr & Mrs ***, I understand your concerns and read your recommended scenario Unfortunately saying, “and our locksmiths typically charge around $for this type of call” can not be saidDispatch are not licensed and trained specialties who can negation price over the phone Our dispatch and locksmiths do not give quotes over the phone because each scenario is different depending on the circumstances, door type, lock type, etcand need to be physically viewed by a technicianLocksmithing is not an all n one simply solution What is verbally said by the customer over the phone can be a completely different scenario viewed by our licensed locksmith on siteThis “type” of job can start around $and some customers are charged this amount due to their unique situation We do value your concern with communication with dispatch We have reviewed phone records and this concern with dispatch to improve quality and to ensure customers are not feeling as if they are getting a quote over the phone We understand that being locked out of your house is never an ideal situation and we hope to ease your frustrations by arriving quickly to your location to get you in quickly without damaging your doorThank you for reaching out to us and we value your concern

I called [redacted] about a billing mistakeMy intention was to alert a superior of the deceitful business practices of their technician, but instead I was met with hostility by the supervisor named Garret C [redacted] (was the name given) who works 5/@ 3:55pm.I had my intelligence insulted, my hearing ridiculed (I am hard of hearing from an accident), and I was mocked when I said I would file a complaintHe dismissed my original complaint responding with sorry there’s nothing I can do (I didn’t ask for anything)I insisted that his technicians actions were wrong and he became so aggressive over the phone I began to physically shakeHe shouted over me intentionally not allowing me to get a single word in, and when I asked for his name he said garretI asked for his last name and he hung the phone upI called back and reached a different associateI asked to speak to garret again and then I can hear garret snatch the phone and he begins to shout again saying it’s not the

First I would thank you for calling locksmith connections and unfortunately it looks as if there was a miscommunicationThe dispatcher or sales representatives do not provide a total price only the $service charge and to open a residential house the starting price of $ The reason being the technician needs to assess the job before knowing the total He needs to see what type of lock you will be working with and which method best to gain entry into the residence We record all calls between the customer and our agents adapter review of this call we did inform you of the $service charge and the $starting price I'm glad that we were able to assist you and gain entry into your residence and I apologize for any confusion

Locksmith Connections LLP serving Bucks County PA RIP OFF Was told $service fee and $to start, they wouldn't give me any ballpark figure over the phone It was New Year's Day, so I knew it would be quite a bit but they ended up charging me $to remove one deadbolt lock The young man said my homeowner's insurance would reimburse me, and that most people don't realize their policies have a once-a-year reimbursement if you're locked out He assured me that he had State Farm also, and that 80% of all his customers get reimbursed from their homeowner's insurance Needless to say, I called State Farm and they said they never heard of it They called Corporate and they said NO they don'tAll the young man did was drill the st out of the deadbolt lock until it fell apart, anyone could have done that He left all the metal shavings everywhere and did not clean up when he was finished