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Locksmith Connections

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Locksmith Connections Reviews (37)

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User Reviewer9146401 time 14.05.2018

I have reviewed at the phone calls and emails between the customer and the dispatching office. The customer was informed that for ignition keys there is a starting price of $119.00 and a $15.00 service charge, which is for the sub-contractor to arrive on site and assess the job. I understand that...

the Customer did have her own keys purchased from believe [redacted] or [redacted], know from past experience that 50% of the time keys bought off the internet do not work, for a variety of reasons, the key not being the correct key, being defective, or for the wrong vehicle. It's my understanding the sub-contractor did provide one of his keys that he had in stock. So there was two keys cut and programmed for the total of $320. She stated in an Email that the dealer was charging a total of $169 per key, to be cut and programmed, which I am sure is the factual. However, when dealing with the dealership the vehicle needs to be with them on site. The car would have to be towed to the dealership, and you will not receive service immediately, sometimes not even the same day. For two keys from the dealership, not including towing, the total would be $338.00. Towing at the very least would cost $100, but even if the Customer had free towing, there is no comparison. We provide and Emergency service 24 hours a day. We do try to compete with the dealerships and if we can provide a service cheaper than we will.We do have a $15 service charge, the sub-contractor works for many different advertising companies and may have mixed up the service charges, all the companies have different service charges and starting prices. I would be more than happy to refund the difference. For the actual service though no one was attempting to scam anyone. It is extremely expensive to actually have this customer even call the company, and a lot goes into, Our prices are fair and are within the current market. I understand it does seem expensive, but for a 2006 [redacted], which is a high Security key, which has to be laser cut, and needs to be programmed, I believe the $320 is a fair market price.I do apologize about any miscommunication, but I can assure the customer NO ONE was attempting to take advantage of anyone. We work Nation Wide, and this price for two keys for this vehicle is accurate. Please et us know if there is anymore that we can do to attempt resolve this situationRick E[redacted]


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User Reviewer9022741 time 12.05.2018

Tell us Dear Customer, I would first like to clearly state that we are a mobile locksmith service and not a store. I am sorry to hear your disappointment about the price of the car key for your [redacted].  I must state that I am not able to fully understanding your statement, however, I understand...

that you feel that there is a pricing concern compared to a local dealer that you have contacted afterwards.  It is our profession, to provide customers a locksmith who can come to you for convenience.  Our locksmiths cannot give a price over the phone because they are in need to look at the problem in order to find a solution.  I am assuming that the dealerships that you may have contacted may also need to make price changes once they have viewed the problem after they have given a quote over the phone. Our locksmiths come to our customers, so our customers do not have to pay for a tow to the dealership.  Therefore, you should also consider the time and tow expense with the quote the dealership suggested. Based on your statement, Locksmith Connections cannot offer a refund for a [redacted] key replacement for the price you suggested.   It was difficult to understand your statement, but we found no wrong doing from the locksmith provided to you.  here...


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User Reviewer9011271 time 11.05.2018

I am glad that the technician was able to help you get back into your vehicle, and thank you for calling Locksmith Connections.  I have reviewed your phone conversation with the dispatcher, and it was clearly explained that the price starts at $35 and there would be a $15 service charge....

 Unfortunately, I believe there must of been some confusion.  We never provide a final price over the phone, for the obvious reason that the technician needs to assess the vehicle and the situation first.  Once on site a total price will be provided.  This is how we have worked for the last 4 years.  Because of the poor customer service and miscommunication I can refund you the service charge of $15.Thank you again for your business, and if you should need anything else please contact us right away.Rick E.


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User Reviewer9020576 time 08.05.2018

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
I understand a locksmith should us a tool to break into the door.   He came to the door with his cell phone and a pen.  Stood 5 feet away from the door knob and said "he could not break into the door because it was a cheap doorknob" Then asked if I had window in the back he could break into.  I told him everything was locked.


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User Reviewer8991291 time 05.05.2018

First I would like to apologize about the all the confusion and miscommunication. I did not review the initial call between the customer and dispatcher. The caller was informed of the $15 trip charge, and that the lock out of service starts at $35 and goes up from there, depending on what the...

sub-contractor decides once on site. It is true that when any credit card is used to pay for service, we do have a few extra costs for processing debit/credit cards, so that is why sometimes the sub-contractors will charge an additional $10-$20. However, because of all the confusion, what I can offer the caller is to refund the service charge of $15 and then another 10%. So I can send a check for the total of $34.


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User Reviewer9089567 time 04.05.2018

A locksmith arrived at your location to assess your situation.  There was not an agreement to perform the service.  You were charged $28 for a service charge for a scheduled appointment for the locksmith to arrive at your location to give you an assessment. A service charge is to cover...

cost for the locksmith to come to you and work to give you an assessment.  Our dispatch stated this fee over the phone prior to sending a locksmith to you.  In regards to licensing, locksmithing is not a licensed trade in [redacted]. Therefor, the locksmith had no verification to give to you.


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User Reviewer8984617 time 02.05.2018

Tell us why I understand your concern.  I would like to explain to you that your vehicle requires two special codes, called a token. These codes are expensive for the locksmith to purchase and program.  We do not price match with other companies and we are uncertain how or why other companies, such as the dealership you contacted, come up with their prices.  I would also like to explain again, that we are a mobile service, we do not advertise a store front address. I would also like to state, that our locksmiths never perform services unless it is agreed upon.  Our locksmiths evaluate the situation, quote a price, and if agreed, perform the service. ...


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User Reviewer9024361 time 02.05.2018

First I would like to thank you for using locksmith connections. I understand that maybe there was some miscommunication but when you call there is no price given other than the minimum starting price.  For the vehicle unlock service yes we have a $15 service charge and the price to unlock the...

vehicle door starts at $35. Once the locksmith arrives on site you then provides the total charge I understand you said it was less than 10 minutes but we are trying to get you back into your vehicle as quickly as possible.All of our calls are recorded between customers and the dispatch, I have reviewed your call and we did inform you of the $35 starting price I'm sorry but there was a miscommunication but again we give no flat prices over the phone due to the technician needing to assess that job before he starts.


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User Reviewer9022406 time 02.05.2018

Mr & Mrs [redacted],   I understand your concerns and read your recommended scenario.  Unfortunately saying, “and our locksmiths typically charge around $185 for this type of call” can not be said. Dispatch are not licensed and trained specialties who can negation price over the...

phone.  Our dispatch and locksmiths do not give quotes over the phone because each scenario is different depending on the circumstances, door type, lock type, etc. and need to be physically viewed by a technician. Locksmithing is not an all n one simply solution.  What is verbally said by the customer over the phone can be a completely different scenario viewed by our licensed locksmith on site. This “type” of job can start around $35 and some customers are charged this amount due to their unique situation.  We do value your concern with communication with dispatch.  We have reviewed phone records and this concern with dispatch to improve quality and to ensure customers are not feeling as if they are getting a quote over the phone.  We understand that being locked out of your house is never an ideal situation and we hope to ease your frustrations by arriving quickly to your location to get you in quickly without damaging your door. Thank you for reaching out to us and we value your concern.


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User Reviewer8639056 time 01.05.2018

Date: 12/01/2015Locksmith Connections is a locksmith advertisement referral company, with our headcounters located in Maryland. We advertise for experienced and highly qualified locksmiths in your local area. Due to the complexity of advertising, Locksmith Connections provide an opportunity for...

locksmiths to advertise themselves to be able to be in business. The locksmiths that we provide arrange the radius of what areas they are able to services. Unfortunately, the local locksmith assigned to you provided the final cost for the service he performed and the price given seems average for Kannapolis, thus not raising any concems to us about this locksmith. Since he is paying for advertisement fees, the locksmith may include that in the final price. We would like to thank you for calling us for a highly qualifying locksmith and hope that you understand this service.Regards,Avi A[redacted]Locksmith Connections


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User Reviewer8974463 time 01.05.2018

I have reviewed this issue and found that we will refund you $70 dollars due to the fact that the locksmith forgot to give you a quote.   Please understand that this is not our practice and the locksmith must have forgotten.  I will issue you a check to the address provided to the BBB.  If this is incorrect, please contact me at locksmithconnections@[redacted].com.  Sorry for the inconvenience.


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User Reviewer9007210 time 29.04.2018

Thank you for sending the information of the person who had the service. I am unsure why you have sent us a complaint since you are not the person serviced but I will respond to [redacted] To [redacted]:   I have reviewed the comments of the job serviced and listen to the phone recordings.  I understand that a locksmith was sent to your location to unlock your door.  He quoted you a price to open the door and you agreed to have your door open.  He used a pick tool to get you inside your home; I understand that you thought he drilled the lock. Three days later, you returned from a vacation at your parents’ house and found the lock inoperable. It seemed as if the lock worked prior to that, according to your explanation.  You called us three days later and suggested that the lock was damaged somehow by the locksmith when he picked the lock.  You stated that we “refused to connect us with the locksmith and they were abusive in their communication as we looked to have them, or the locksmith revisit the apartment” I have listen to all of the recordings and found that our supervisor had tried to call you back. She left a message and one number did not work.  You then called us back after that message and spoke to our supervisor.  I find that she was not abusive, but defensive because you placed a lot of pressure on her suggesting that the locksmith broke the lock and that we would charge you again.  The supervisor was frustrated because she never said those things and she felt as if you were putting words in her mouth.  She tried her best to be helpful and to sent you a locksmith to look at your situation.  To my understanding, the locksmith did not go to service you because he said he could not do anything.  He said that it was not a problem that occurred from what he did for you three days ago.  According to the locksmith, it is not common for a lock to break or latch to break from a lock pick.  We do not agree with the settlement since our locksmith stated that he could not have damage the lock during a lock pick and he stated that your lock issues was a separate situation. If the locksmith found an issue with his performance or products, which can happen, he would have easily return to your home to fix the concern.


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User Reviewer8992285 time 28.04.2018

Ms [redacted], You have brought to my attention of a complaint in regards to advertising. I would like to confirm that the statement “it is our responsibility and oath to provide our customers with the best customer service” is not on our website.  I reviewed our website and could not find this...

statement to address your concern with advertising. I can only assume that you must have read this on another company’s website. You have furthered stated that you would like a refund for something that you felt shouldn’t have been done by the locksmith’s recommendation. Our locksmiths will not perform a service unless it was agreed upon. After the service was performed, you contacted other locksmiths for their opinions over the phone. I cannot validate the accuracy of what other locksmith companies would claim to have done with your situation, especially over the phone. Each service is unique and requires a locksmith to be on site to assess and determine the best techniques to perform the service. The locksmith provided to you assessed your situation and performed the tasked with your permission. I cannot determine if it should have been done a different way. I apologized if you have felt as if the locksmith was rude. I have personally addressed your concerns to him.


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User Reviewer8987772 time 26.04.2018

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: In California anyone working on a lock MUST BE licensed by the State, carry that license, and show it upon demand.  This company sent an unlicensed person. That is NOT LEGAL in the state of California
Regards,
[redacted]


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User Reviewer9110801 time 25.04.2018

After going over this  job in more in detail, I have decided to issue a full refund of $360. Best Regards,Rick E[redacted]COO


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User Reviewer8122392 time 25.04.2018

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]


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User Reviewer9013196 time 24.04.2018

First I would thank you for calling locksmith connections and unfortunately it looks as if there was a miscommunication. The dispatcher or sales representatives do not provide a total price only the $15 service charge and to open a residential house the starting price of $35.  The reason being...

the technician needs to assess the job before knowing the total.  He needs to see what type of lock you will be working with and which method best to gain entry into the residence.  We record all calls between the customer and our agents adapter review of this call we did inform you of the $15 service charge and the $35 starting price.  I'm glad that we were able to assist you and gain entry into your residence and I apologize for any confusion.


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User Reviewer8994264 time 22.04.2018

First I would like to thank you for calling locksmith connections for your emergency locksmith need. Unfortunately it looks as if there was some sort of miscommunication. For the residential lockout service we have a $15 service charge and the price starts at $35 to gain entry into the residence. We...

do not provide any total price or charge over the phone, the reason being the technician needs to assess the job before starting. He needs to consider what type of Lockheed will be working with and which method to actually open the door. After the initial assessment he is able to provide the total price.  We record we record all calls between our customers and dispatch, after review of your call we did inform you of the $15 service charge and the starting price of $35. I understand it only took 30 to 40 seconds to actually unlock the door but we are trying to get you back in as quickly as possible, we are in emergency service and would rather get you back in within 30 to 40 seconds compared to 30 to 40 minutes. Again again I apologize for any confusion or miscommunication but I'm glad that we were able to help you get back into your home.


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User Reviewer6193484 time 21.04.2018

Thank you for bringing this issue to the attention of Locksmith Connections. understand our subcontractor responded to a service request to fix a front door. The front door was a glass door and had a separate Push Pedal that would activate the existing mechanism within the glass door. He arrived and...

assessed the situation to apart the same push pedal and determined that the Push Pedal will need to be changed. At that point, he informed the customer it would be a total of $362 to replace the push pedal which would solve their problem. He ordered that part, and returned to instal the new Push Pedal. Everything worked property and customer paid in full.Two weeks later Customer called with an issue with the door lock. Our sub-contractor returned to the site, and assessed what the current situation was. He now determined there was an independent issue with the mechanism (Adam's Right Mechanism), which initially he informed the customer that it may need to be replaced as well, and customer declined. At this point it was the customer's mother who was on site with our sub-contractor, and she did consent to the Adam's Right Mechanism replacement. Tech again left to gather some required parts and material. Prior to leaving for parts and material, he informed the mother it would be an additional $260 to resolve this issue. She agreed and the Service was completed. At this point the original customer (son of woman on site) refused to pay anymore, and told our sub-contractor to take everything out.Any additional information that you may need, i would be more than happy to provide. We record all conversations with our customer and between our sub-contractor and customer.Thank you,Rick E[redacted]Manager


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User Reviewer8973129 time 20.04.2018

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:Date: Mon, Jan 15, 2018 at 3:20 PMSubject: BBB Complaint Follow UpTo: locksmithconnections@[redacted].com, [redacted]@mybbb.orgHi [redacted],Thank you very kindly for your response to the complaint I submitted on 12/4/2017 against Locksmith Connections -- complaint ID [redacted].As you requested, I am emailing locksmithconnections@[redacted].com and have copied in my friend [redacted] (###-###-####).  [redacted] made the call to Locksmith Connections on Friday, November 24, 2017 and met the locksmith who drilled out the lock and charged him $200.We look forward to hearing more from you to resolve this complaint.With best regards,[redacted]


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Category: Locks & Locksmiths

Address: 24 Industrial Park Dr, Waldorf, MD, 20602-2764

Website: https://www.locksmithconnections.com/

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