Long Fence and Home, LLLP

Years ago I had contacted Long Fence regarding insulation services (which ultimately we did not hire them to do) and provided my business phone number to facilitate the home appointmentYears later Long Fence continues to cold-call me at work on my work phone number line during business hoursDespite continued attempts to get my name and work phone number removed from their cold-call list, Long Fence continues to cold-call me at work during business hoursWhen asked to be transferred to management, I have been assured repeatedly that my name would be removed from their call list but then again a few months later I will get another cold call at work during business hours on my work phoneThis has been going on for five years and I would estimate that I get 5-calls per yearBecause of their total disregard for my privacy and my repeated requests for 'no calls', I would NEVER choose to use their services under ANY circumstances

[redacted] [redacted] *** Thank you so much for inquiring about a bathroom installation a few years backI am so sorry that we have continued to call you about this work even thoguh you have requested us to stopI just went in our system, found your information and deleted itThis should not happen againI appreciate your inquiry and if there is anything we can do for you in the future, please do not hesitate to contact us! Thanks so much, John D [redacted] ***Operations Manager###-###-#### John D [redacted] *** Operations Manager

[redacted] ***, Thank you so much for bringing these issues to our concernBy now, I believe we have been in contact with you about all outstanding issuesAt this stage, we are waiting on a date from the crew on when they will returnWe will be in touch, Thank you so much and let me know if we can be of further assistance.John D [redacted] @longroofing.com [redacted]

Mr [redacted] , When we installed your product, we did so based on your contractAdditionally, when you signed your contract, a price was agreed onWe are sorry about the misunderstanding concerning a refund based on your perception and not the contract you signedWe lived up to the letter of the contract and did not charge more than the dollar amount agreed per the contractPlease contact us if you have any additional questionsThank you, Long Fence and Home

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Dear [redacted] ,We called you at the number you left, ###-###-####, on 7/requesting further details on the service needed and have not received a call back from youPlease call our client service department back at ###-###-#### to provide further details and schedule the service you've requestedAll my best,Katie

From: [redacted] **< [redacted] >Date: Thu, Apr 30, at 3:PMSubject: RE: [redacted] Complaint ( [redacted] )To: [redacted] < [redacted] >***, Thank you for bringing these concerns to us from a concerned homeowner Long Fence and Home is a family run business doing thousands of home improvement projects for our customers every year We strive to make every one of our customers happy and satisfiedWe will be happy to send someone out to meet with this customer to discuss options involved in replacing his roof We have found over the years that having all parties who own the home present for our product demonstration has been easiest and the most convenient for our customers At this meeting with all parties present, any questions or concerns that come up can be explained We will however make an exception for this homeowner since he was adamant that he didn’t need his wife to be presentThank you again and we are sorry for the inconvenience caused in adhering to our internal request which we have found to be a successful business model for our customers over the yearsWe do however appreciate his opinion and perspectiveThanks so much, John [redacted] **Operations Managercid: [redacted] [redacted] ***Beltsville, MD 20705###-###-#### phone###-###-#### fax [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Regardless of your explanations, your salesman purposely mislead the conversation when using the term "deferment!" He is fully aware ofour discussion and my understanding It's very easy for him to come back after the fact and state differently! Just know, I am not happy nor will I ever do new business with Long Fence or Long Fence and Home again I expect the current contract's warrantyconcerning my roof and gutters to be honored if there are any problems Regards, [redacted]

[redacted] , After reading the email chain between yourself and Adam L [redacted] , I find no fault in what was communicated to you You state: " [redacted] loan, month term, 7.99% but there's a month deferment period and months to pay the loan in full @ 0.0% interest If there's any balance after the months, then the balance is subject to the month term @ 7.99% Is my interpretation correct?" This means you have months deferment period along with 0% financing during the deferment periodThis is not two consecutive yearsOtherwise it would state, Month deferment and months of 0% interestThis is not the case as we do not have a plan that offers this In regards to [redacted] , I spoke with a gentlemen from there on Friday and instructed him to send us a bill with my attention on itI will then send him a check with the agreed amount If you have any other questions, please feel free to reach out John D [redacted] ***

[redacted] , We are so sorry to have displeased you with an excess of phone callsI personally removed your phone numbers from our system so you should not be contacted by us againIf this happens again, please feel free to reach out to me directly [redacted] .Thank you so much, John D [redacted] *** Operations Manager

[redacted] ***, Thank you for being a loyal customer and trusting Long Fence and Home with your businessI searched our system and pulled your records founding two doors you purchased from Long Fence and HomeOne door was purchased for your kitchen on 9/28/The other door was purchased on 3/15/for your basementNeither of these doors include a storm doorLong Fence and Home did not sell or install your storm doorIt is for this reason, we cannot fix the handlePlease reach out to us if we can help with anything furtherThanks, John *D [redacted] *** Operations Manager [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:"Long Fence and Homes can't say they are not responsible for the windows when they were the ones to contract the contractors to install all windowsI could understand, if I had independently purchased them and employed my own contractorsBut that was not the case" Regards, [redacted]

Hi [redacted] , Let me start by saying, thank you for your patience After speaking with [redacted] we have come up with a solution to offset the aesthetic issues you are not happy with first we are going to send a roofing foreman back to re-flash all four skylights in a way that will change the appearance more to your satisfactionSecond we will also recap the gable vent in new white aluminum above the siding per our phone conversations the color we originally capped it in was not to your liking this will make it more attractive while maintaining the performance of the new ventilation system Finally after speaking we have found a solution to your old existing gutter guards that are causing the shingles to lift up per the text messages with [redacted] this will complete all of your concerns on this project thank you again for your business.John D [redacted] **

Mrs [redacted] , First let me thank you for your business, we truly appreciate itAs far as your job is concerned, it should have never been soldWe do not have the resources for asbestos removalFor this reason, we need to reject your siding jobOn the back of the contract it states, "the Contractor may cancel this Agreement within days of its execution.."I have internally rejected this job and asked the Accounting Department to issue you a refund in fullPlease let me know if I can be of further assistance and sorry for the confusion, John D [redacted] ###-###-#### [redacted]

Dear [redacted] , I just removed [redacted] from our marketing databaseShould he receive any further contact he can contact me directly at [redacted] @longhomeproducts.comPlease consider this the email verification he requestedAll my best, Katie

In January , my parents contacted Long Fence about replacing a security door The rep came, my parents paid the deposit, the installer came and took measurements The door was finally installed in April There were several cosmetic and proper installation problems There were holes left in the front of the house where the old door was removed, the new door was not installed with security screws but rather regular Phillips head screws, there is a half inch gap left between the security door and the house, to name a few We had pictures taken and gave them to long fence along with the a list of concerns Eventually, in late April or early May some of the concerns were addressed The door still looks unprofessionally installed, there are two screws inside the door that are not attached to anything I have written letters, the latest at the beginning of June I also contacted them via the contact page on their web-site Both my father and I have talked to the service supervisor several times and were assured the issues would be addressed, but we have not received any further contact from anyone at Long Fence

Dear [redacted] , It is our current policy that we will not make a change to any home without both owner's present and agreeing to the change We cannot change this company-wide policy All my best, Katie

Mrs [redacted] , Again, I apologize for the misunderstanding at the time of saleWe do not have the resources for asbestos removal, which your house hasWe cannot placesiding over the old due to this reason Please understand this Thank you, John D [redacted] Jr

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I think their business practice remains deceptive However, Revdex.com, please 'close' this case on my behalf Thank you for contacting the business and providing me their responses and updates This matter should be considered closed Regards, [redacted] ***

Dear [redacted] ,I resolved this todayBy searching the phone number [redacted] just provided, I found a second account (one was under his name, one under his wife's name)In one, the phone number was removed but in the other it was not removedI just removed the second number today so I expect no further issues.Thank you for giving us the opportunity to resolve this mixup.All my best,Katie