Long Fence and Home, LLLP

*** ***, I have reviewed your Revdex.com Complaint and researched the job in our systemI apologize for any inconvenience this has causedWe will be in touch soon to schedule this portion of the contract to be completedPlease reach out to me with any concerns.Thank you so
much, John D*** Jr. Operations Manager###-###-####***@longfenceandhome.com

*** ***,
We appreciate your business and hope you are enjoying your Long RoofI just sent you an email with all the information you requestedPlease contact me immediately if you need anything further.
Thank you so
much,
John D*** ***
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This resolution is still in processWe have reordered yet another specialty alignment of the grids for the client in order to match the client's original purchase from us

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*** I spoke with *** *** over the phone a few weeks agoI informed her that after reviewing her contract in detail we, Long Fence and Home, will make her balance $0.00. She should be all set. Thanks so much, John D*** *** Operations Manager***
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From: Johnny D*** JrDate: Wed, Apr 29, at 12:PMSubject: RE: *** *** Complaint (***)To: *** *** ***, As far as this one goes, The COO, Dave N*** reached out and spoke with this lady last weekWe
refunded her the money and this she is pleased with the outcome as far as we know Thanks so much, John D*** Jr.Operations ManagerLong Fence and Home, LLLPWindows • Kitchens • BathsRoofing • Siding • Doors*** *** ***Beltsville, MD ***###-###-#### phone###-###-#### fax***[email protected]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** ***

Dear [redacted],
I have removed **. [redacted]'s phone number from our database so that he will no longer receive calls from our company. His name was spelled incorrectly in our system, which I believe was part of the
confusion in searching for and removing...

his record. We greatly apologize
for the inconvenience. 
All my best,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  My husband and I reached back to the PM as the company email requested and we met with the PM on Friday, 18 NOV 16.  We discussed the issues and a way forward to complete the job.  The company will come back and finish the remaining skylights as well as the cricket.  As long as the job is completed, we find this resolution satisfactory.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I will take up the issue with Maryland Attorney General as a violation of Maryland law.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I have been getting this exact same response for over 4 months.  Every time I call (weekly) and ask the status of the replacement window I get the same response. They are doing nothing to get the window replaced.  How incompetent do you have to be for this to go on for over 9 months?  To this day I have not received the replacement window.
Regards,
[redacted]

[redacted], Thank you for bring this to my attention. I just spoke with Ben, who you have been in touch with. He will be contacting you by end of day today to schedule this service. We will come out to repair the issues you mentioned.Thank you, John D[redacted] Jr. Operations...

ManagerLong Fence and Home###-###-####

[redacted], We appreciate your business and hope you are enjoying your Long Roof. I just sent you an email with all the information you requested. Please contact me immediately if you need anything further. Thank you so much, John D[redacted] ###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:Regardless of your explanations, your salesman purposely mislead the conversation when using the term "deferment!"  He is fully aware ofour discussion and my understanding.  It's very easy for him to come back after the fact and state differently!   Just know, I am not happy nor will I ever do new business with Long Fence or Long Fence and Home again.  I expect the current contract's warrantyconcerning my roof and gutters to be honored if there are any problems.
Regards,
[redacted]

Mrs. [redacted],  First let me thank you for your business, we truly appreciate it. As far as your job is concerned, it should have never been sold. We do not have the resources for asbestos removal. For this reason, we need to reject your siding job. On the back of the contract it...

states, "the Contractor may cancel this Agreement within 60 days of its execution.."I have internally rejected this job and asked the Accounting Department to issue you a refund in full. Please let me know if I can be of further assistance and sorry for the confusion, John D[redacted]###-###-####[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

In January 2015 , my parents contacted Long Fence about replacing a security door. The rep came, my parents paid the deposit, the installer came and took measurements. The door was finally installed in April. There were several cosmetic and proper installation problems. There were holes left in the front of the house where the old door was removed, the new door was not installed with security screws but rather regular Phillips head screws, there is a half inch gap left between the security door and the house, to name a few. We had pictures taken and gave them to long fence along with the a list of concerns. Eventually, in late April or early May some of the concerns were addressed. The door still looks unprofessionally installed, there are two screws inside the door that are not attached to anything. I have written 5 letters, the latest at the beginning of June. I also contacted them via the contact page on their web-site. Both my father and I have talked to the service supervisor several times and were assured the issues would be addressed, but we have not received any further contact from anyone at Long Fence.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hi [redacted], Let me start by saying, thank you for your patience.  After speaking with [redacted] we have come up with a  solution to offset the aesthetic issues you are not happy with first we are going to send a roofing foreman back to re-flash all four skylights in a way that will...

change the appearance more to your satisfaction. Second we will also recap the gable vent in new white aluminum above the siding per our phone conversations the color we originally capped it in was not to your liking this will  make it more attractive while maintaining the performance of the new ventilation system.   Finally after speaking we have found a solution to your old existing gutter guards that are causing the shingles to lift up per the text messages with [redacted] this will complete all of your concerns on this project thank you again for your business.John D[redacted]

[redacted], 
Thank you for being a loyal customer and trusting Long Fence and Home with your business. I searched our system and pulled your records founding two doors you purchased from Long Fence and Home. One door was purchased for your kitchen on 9/28/2009. The other...

door was purchased on 3/15/2003 for your basement. Neither of these doors include a storm door. Long Fence and Home did not sell or install your storm door. It is for this reason, we cannot fix the handle. Please reach out to us if we can help with anything further. 
Thanks, 
John *. D[redacted] 
Operations Manager
[redacted]

Mrs. [redacted], 
 
First let me thank you for your business, we truly appreciate it.
As far as your job is concerned, it should have never been sold. 
We do not have the resources for asbestos removal. For this reason, we need to reject your siding...

job. On the back of the contract it states, "the Contractor may cancel this Agreement within 60 days of its execution.."
I have internally rejected this job and asked the Accounting Department to issue you a refund in full. 
Please let me know if I can be of further assistance and sorry for the confusion, 
John D[redacted]
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[redacted]