Long Fence and Home, LLLP

[redacted], Thank you so much for your interest in Long Fence and Home. We are so sorry for displeasing you. Unfortunately, we do not replace or repair gutters. The only instance where we offer gutter replacement is in addition to a new roof or new siding. We do not replace or repair gutters...

alone. Again, we at Long Fence and Home are so sorry for displeasing you and thank you so much for your interest.John D[redacted]

From: [redacted]. <[redacted]>Date: Thu, Apr 30, 2015 at 3:57 PMSubject: RE: [redacted] Complaint ([redacted])To: [redacted] <[redacted]>[redacted], Thank you for bringing these concerns to us from a concerned...

homeowner.  Long Fence and Home is a family run business doing thousands of home improvement projects for our customers every year.  We strive to make every one of our customers happy and satisfied. We will be happy to send someone out to meet with this customer to discuss options involved in replacing his roof.  We have found over the years that having all parties who own the home present for our product demonstration has been easiest and the most convenient for our customers.  At this meeting with all parties present, any questions or concerns that come up can be explained.  We will however make an exception for this homeowner since he was adamant that he didn’t need his wife to be present. Thank you again and we are sorry for the inconvenience caused in adhering to our internal request which we have found to be a successful business model for our customers over the years. We do however appreciate his opinion and perspective. Thanks so much,  John [redacted]. Operations Managercid:[redacted]Beltsville, MD 20705###-###-#### phone###-###-#### fax[redacted]

Dear **. [redacted],
Our previous message did not say that we are not responsible for the windows. We are responsible for the windows, and they are functioning properly. We are not, however, responsible for the insulation beyond the window frames, which are beyond the scope of our work, as noted on our contracted agreement. We completed the work as contracted in our agreement; any insulation beyond the window frames is not part of work that we do.
All my best,
[redacted]
[redacted]

From: Johnny D[redacted] Jr. <[redacted]>Date: Thu, Jul 2, 2015 at 2:08 PMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #[redacted].To: "[redacted]" <[redacted]>[redacted], This is in response to...

[redacted]. Our roofing manager has been in touch with her personally and we are working to resolve all issues stated in this complaint. Please reach out to her to confirm this. Thanks so much, John D[redacted] Jr.###-###-####   John D[redacted] Jr. Operations Manager[redacted]Beltsville, MD 20705###-###-#### phone###-###-#### fax[redacted]

Dear [redacted],I just removed [redacted] from our marketing database. Should he receive any further contact he can contact me directly at [redacted]@longhomeproducts.com.Please consider this the email verification he requested.All my best,Katie

Mrs. [redacted], 
I first want to apologize for the miscommunication you had with our sales rep and our company. Thank you for your business and I hope we can work together in the future. 
Since the filing of this complaint, we have reached out to you and discussed these...

issues. We mailed out your refund check on 11/29. Please accept my apology for the miscommunication. Thank you, 
John D[redacted] Jr.

[redacted], I am looking at your contract now. It states very clearly, "Gutters: gutters being replaced with roof? NO""Any Damaged or Rotted wood will be replaced at No Charge""Please replace any rotted rake boards at an additional $13 per foot."Please call me with any other...

questions. Thank you, John D[redacted] Jr. Operations Manager[redacted]

From: Johnny D[redacted]. <[redacted]@longfenceandhome.com>Date: Mon, Jun 29, 2015 at 11:30 AMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #[redacted].To: "[email protected]" <[email protected]>[redacted], This is in response to [redacted]...

[redacted] After this Revdex.com complaint was submitted, our COO, Dave N[redacted], visited her residence personally. He addressed her concerns and fixed all issues relating to this job. Thanks, John D[redacted] Operations Manager[redacted]Beltsville, MD [redacted]###-###-#### phone###-###-#### fax[redacted]@longfenceandhome.com

Mr. [redacted],
After careful examination of your contract and documents, I
am sending you a refund of $420 for the plywood not used. We are very sorry for
the frustration and confusion this has caused.
This will be mailed out within the next 5 business days.
Thank you so much,
John D[redacted] Jr. Operations Manager

Dear [redacted],
This shouldn't be a complaint. The client is trying to renegotiate their loan terms which they can do but they would need to contact the finance company that they have their loan with.
Please let me know if I can provide any further...

information.
All my best,
[redacted]

[redacted], Thank you for being a loyal customer and trusting Long Fence and Home with your business. I searched our system and pulled your records founding two doors you purchased from Long Fence and Home. One door was purchased for your kitchen on 9/28/2009. The other door was purchased on...

3/15/2003 for your basement. Neither of these doors include a storm door. Long Fence and Home did not sell or install your storm door. It is for this reason, we cannot fix the handle. Please reach out to us if we can help with anything further. Thanks, John *. D[redacted] Operations Manager[redacted]

[redacted]
[redacted]
[redacted] [redacted]
[redacted]
 
 
[redacted] Thank you so much for inquiring about a...

bathroom installation a few years back. I am so sorry that we have continued to call you about this work even thoguh you have requested us to stop. I just went in our system, found your information and deleted it. This should not happen again. I appreciate your inquiry and if there is anything we can do for you in the future, please do not hesitate to contact us! Thanks so much, John D[redacted]Operations Manager###-###-####   John D[redacted] Operations Manager

[redacted], We are so sorry to have displeased you with an excess of phone calls. I personally removed your phone numbers from our system so you should not be contacted by us again. If this happens again, please feel free to reach out to me directly. [redacted].Thank you so much, John...

D[redacted] Operations Manager

Mr. [redacted], 
We are very sorry we have displeased you with the excess of calls. I have removed your phone number from our system. 
Thank you so much, 
John D[redacted] Jr.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is not satisfactory to me, although this company will not be getting mine or any other business from friend/relatives.  I cannot continue to argue a point with a company that refuses to see no fault in what they have done.  I think that's it unsatisfactory that they are able to solicit in a neighborhood with these type of homes, and then tell me that they cannot complete the job; even when they do indeed offer a service to cover the side without disturbing it.  I think there is more to this than given, like possibly they didn't like the price that was negotiated. 
Regards,
[redacted]

Dear **. [redacted],
As you know, it is our core mission to ensure our clients are satisfied. After multiple visits and examinations of **. [redacted]'s windows and home, it has been resolved that the windows were installed correctly and are properly functioning. **. [redacted]'s complaint is a...

contract dispute. Long Windows are designed to fit into the existing window frame. Any insulation beyond the existing window frame is beyond the scope of our work, which is the reason for the additional draftiness **. [redacted] is experiencing. We did the work contracted, thus the customer is disputing the contract.
Please let me know if you have any additional questions.
All my best,
[redacted]

Dear [redacted],
We called you at the number you left, ###-###-####, on 7/14 requesting further details on the service needed and have not received a call back from you. Please call our client service department back at ###-###-#### to provide further details and schedule the service...

you've requested. 
All my best,
Katie

Dear [redacted],
It is our current policy that we will not make a change to any home without both owner's present and agreeing to the change. 
We cannot change this company-wide policy. 
All my best,
Katie

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:  Long Fence does install gutter systems and installed a gutter
system at my home last week.  However, as agreed, and discussed with associate (Steven W[redacted]),
they did not replace the soffice.  I would like the soffice replaced.
Regards,
[redacted]

[redacted]Morning....the complaint has been resolved & I very much appreciate the Revdex.com for interceding......Thank you!!!![redacted] cell:###-###-####