Long Fence and Home, LLLP

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

From: Johnny D[redacted] Date: Wed, Aug 5, 2015 at 1:15 PMSubject: Revdex.com Response- [redacted]To: [redacted]...

<[redacted]@myRevdex.com.org>[redacted], This is the response for [redacted]. [redacted], We, Long Fence and Home, are very sorry for the excessive sales calls. Since viewing your message through the Revdex.com, I have personally removed you from our system. We appreciate the opportunity to earn your business and sorry for the inconvenience. Thank you so much, John D[redacted]###-###-####

I signed a contract with Long Fence and Home to replace the roof on my house on March 30, 2015. I provided a down payment via credit card ($2200) and the install was scheduled for Monday, April 27. On Wednesday, April 22, a manager from Long called me to state that they could not complete the job and were voiding the contract. He refused to elaborate and simply said a mistake was made. When I pressed him, he told me that the job was underbid and that he would get back to me with the correct price. I called him back on Friday, April 24 and left a message that I accepted the voiding of the contract and expected a refund.
As of today, Wednesday May 20, this company has not refunded my down payment. I have had to contact my bank to open a dispute.

This is Long Fence and Home. We are not affiliated with this business. Please direct the complaint to them. We ask that this be closed.

From: Johnny D[redacted] Jr. <[redacted]@longfenceandhome.com>Date: Wed, Apr 29, 2015 at 12:36 PMSubject: RE: [redacted] Complaint ([redacted])To: [redacted] <[redacted]@myRevdex.com.org>[redacted], As far as this one goes, The COO, Dave N[redacted] reached out and spoke with...

this lady last week. We refunded her the money and this she is pleased with the outcome as far as we know.   Thanks so much, John D[redacted] Jr.Operations ManagerLong Fence and Home, LLLPWindows • Kitchens • BathsRoofing • Siding • Doors[redacted]Beltsville, MD [redacted]###-###-#### phone###-###-#### fax[redacted][email protected]

[redacted], Thank you so much for bringing these issues to our concern. By now, I believe we have been in contact with you about all outstanding issues. At this stage, we are waiting on a date from the crew on when they will return. We will be in touch, Thank you so much and let me...

know if we can be of further assistance.John D[redacted]@longroofing.com[redacted]

Mr. [redacted], When we installed your product, we did so based on your contract. Additionally, when you signed your contract, a...

price was agreed on. We are sorry about the misunderstanding concerning a refund based on your perception and not the contract you signed. We lived up to the letter of the contract and did not charge more than the dollar amount agreed per the contract. Please contact us if you have any additional questions. Thank you, Long Fence and Home

[redacted] Since your last rebuttal, Lesley has contacted you and is setting up services. Please work with her to ensure all issues are taken care of. Thank you,  John D[redacted] Jr.

Dear [redacted],
The client's home is attached to another home and the water is coming in from the neighbor's roof and leaking through their common wall. The manufacture went out to certify that the roof was installed properly and isn't leaking and they verified that the work was done...

correctly. We also let the client know that their chimney is falling apart and needs to be remortered which could be contributing to their leaking as well. The roofing work itself was done as contracted in our agreement.
All my best,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: my complaint was not understood correctly. I was not complaining about the 3-day period for cancellation. I was complaining about the length of time it took Long Fence to return my deposit check. Their contract specifies that the deposit will be returned within 10 days. Long Fence took 12 days to return my deposit. That is the violation of their own policy.  And it is the length of time to return a check that I am asking to be changed to 3 days from the current 10 days.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:  I think their business practice remains deceptive.  However, Revdex.com, please 'close' this case on my behalf.  Thank you for contacting the business and providing me their responses and updates.   This matter should be considered closed.
Regards,
[redacted] [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:  I have two written estimates from Long Fence for replacing the gutter system and installing a storm door for $4,000.00 and $3,200.00, respectively.  All of a sudden -- they do not replace gutters?
Regards,
[redacted]

Hi [redacted], I wanted to take the opportunity to reach out to you regarding the recent home improvement project we completed at your home.  I understand from a  Revdex.com review that you have some highly dissatisfied feelings about a few issues we may have had along the...

way and I want to see to it that they are addressed and offer what I can to correct these issues.  Please let me know if you would like to schedule a time to meet and discuss and if there are any punch out items we need to address that we schedule a service on these last few items.  Thank you for your time. Kindly, Benjamin C[redacted]Project Manager

From: Johnny D[redacted] Date: Wed, Aug 5, 2015 at 1:15 PMSubject: Revdex.com Response- [redacted]To: [redacted] <[redacted]@myRevdex.com.org>[redacted], This is the response for...

[redacted], We, Long Fence and Home, are very sorry for the excessive sales calls. Since viewing your message through the Revdex.com, I have personally removed you from our system. We appreciate the opportunity to earn your business and sorry for the inconvenience. Thank you so much, John D[redacted]###-###-####

[A default letter is provided here...

which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear [redacted],I resolved this today. By searching the phone number [redacted] just provided, I found a second account (one was under his name, one under his wife's name). In one, the phone number was removed but in the other it was not removed. I just removed the second number today so I expect...

no further issues.Thank you for giving us the opportunity to resolve this mixup.All my best,Katie

Dear [redacted],We called you at the number you left, ###-###-####, on 7/14 requesting further details on the service needed and have not received a call back from you. Please call our client service department back at ###-###-#### to provide further details and schedule the service you've...

requested. All my best,Katie

From: Johnny D[redacted]. <[redacted]@longfenceandhome.com>Date: Mon, Jun 29, 2015 at 11:30 AMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #[redacted].To: "[email protected]"...

<[email protected]>[redacted], This is in response to [redacted] After this Revdex.com complaint was submitted, our COO, Dave N[redacted], visited her residence personally. He addressed her concerns and fixed all issues relating to this job. Thanks, John D[redacted] Operations Manager[redacted]Beltsville, MD [redacted]###-###-#### phone###-###-#### fax[redacted]@longfenceandhome.com

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

From: Johnny D[redacted] <[redacted]@longfenceandhome.com>Date: Mon, Jun 29, 2015 at 10:53 AMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #[redacted].To: "[email protected]"...

<[email protected]>[redacted], This is in response to [redacted]. [redacted], We, Long Fence and Home, appreciate your business. We are so sorry for disappointing you, hindering your experience with us. I have personally removed you from our calling list. Please reach out to me directly if you have any other concerns. Thank you and have a great day. John D[redacted]###-###-#### John D[redacted] Operations Managercid[redacted]Beltsville, MD [redacted]###-###-#### phone