Long Fence and Home, LLLP

I told them that I decided to use another contractor to complete my roofing needsThey called me times...yes times to see if I changed my mindI asked them after call number to take me off their call listThe sales people continue to call twice a weekI would not use them for any projectI regret calling them to begin with

Hello,
I never received a call from you or any one in your company I recently received another bill from long Fence and Home with an outstanding balance
I want something in writing stating that the balance is zero and I want to be compensated for taking time off work to babysit and make sure the correct materials were being used My hourly salary is $per hour which results in $totalThanks,
*** ***
To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

Dear *** ***,
I resolved this todayBy searching the phone number *** *** just provided, I found a second account (one was under his name, one under his wife's name)In one, the phone number was removed but in the other it was not removedI just removed the second number
today so I expect no further issuesThank you for giving us the opportunity to resolve this mixupAll my best,
Katie

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** thank you very much for taking the time to study my case .I would let you know as soon as I receive the check thank you

Mrs***, I first want to apologize for the miscommunication you had with our sales rep and our companyThank you for your business and I hope we can work together in the future. Since the filing of this complaint, we have reached out to you and discussed these issuesWe mailed out
your refund check on 11/Please accept my apology for the miscommunication. Thank you, John D*** Jr

Mr***,
After careful examination of your contract and documents, I
am sending you a refund of $for the plywood not usedWe are very sorry for
the frustration and confusion this has caused
This will be mailed out within the next business days
Thank you so much,
John D*** Jr
Operations Manager

*** ***, Thank you for bringing your concerns forward with usWe appreciate all feedback, good or badIt is truly the only way we can improveFrom our records it shows we have gone out on two service calls on your roofDuring both of these services, it was determined that the issue is not
with the roof that we installed on your home at *** *** *** in Laurel, MDIt is an issue with the preexisting siding and windowsSince we did not install the siding or the windows, they do not fall under our warranty and we cannot service these areas of your homeI apologize if the crew was not up to your standards, as they are certified star select shingle masters and have gone through the training required by CertainTeedPlease reach out to me if I can be of further assistanceThanks, John D*** **

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: Long Fence does install gutter systems and installed a guttersystem at my home last week. However, as agreed, and discussed with associate (Steven W***),they did not replace the soffice. I would like the soffice replaced
Regards,
* ***

Hello,I never received a call from you or any one in your company I recently received another bill from long Fence and Home with an outstanding balance I want something in writing stating that the balance is zero and I want to be compensated for taking time off work to babysit and make sure the correct materials were being used My hourly salary is $per hour which results in $total.Thanks,*** ***To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

VERY BAD COMPANY, WHICH DOES NOT RESPECT THEIR ESTIMATE THEY DO LESS THEN THE ESTIMATE AND DO NOT WANT TO GIVE THE MONEY BACK FOR THE WORK AND THE MATERIALS NOT USED AND THEN , THEY DID TAKE MONEY OUT ON MY CREDIT, WITHOUT MY AUTHORIZATIONMY ADVICE TO YOU WILL BE : DO NOT TRUST THEIR REP AT ESTIMATED TIME

The day period the client refers to here is federal law and thus cannot be changedThis complaint is not valid as it is arguing MD law

Mr***, We are very sorry we have displeased you with the excess of callsI have removed your phone number from our system. Thank you so much, John D*** Jr

From: *** *** Date: Mon, Dec 1, at 10:PMSubject: Re: You have a new message from the Revdex.com of Metro
Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: [email protected]
Hello, I contacted the owner of the company and the company has reconsidered and agreed to perform the work as contractedThanks!
*** ***

From: Johnny D*** **Date: Wed, Aug 5, at 1:PMSubject: * *** ResponseTo: *** *** ***, This is the response for * ***. *** ***, We, Long Fence and Home, value your business and are pleased to have done your home improvement work for youI pulled out your contracts and looked through themI see where the contract mentions the replacement of Gutters, Fascia, Capping and a Storm DoorI do not see in the contract where it mentions anything about replacing the SoffitFor this reason, we cannot complete this requestPlease do not hesitate to call or reach out if you have any further questionsAttached are copies of the contracts. Thank you so much and we do value you as a Long Lifetime Customer. John D*** ***###-###-#### John D*** *** Operations Manager***

From: Johnny D*** JrDate: Thu, Jul 2, at 2:PMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #***.To: "***"
***, This is in response to *** ***. Our roofing manager has been in touch with her personally and we are working to resolve all issues stated in this complaintPlease reach out to her to confirm this. Thanks so much, John D*** Jr.###-###-#### John D*** Jr. Operations Manager*** *** *** ***Beltsville, MD 20705###-###-#### phone###-###-#### fax***

Mrs***,
Again, I apologize for the misunderstanding at the time of saleWe do not have the resources for asbestos removal, which your house hasWe cannot placesiding over the old due to this reason.
Please understand this.
Thank you,
John D*** Jr

Dear *** ***,It is our current policy that we will not make a change to any home without both owner's present and agreeing to the change. We cannot change this company-wide policy. All my best,Katie

Please remove this complaint from Long FenceWe don't install bathrooms

Dear ***,
I spoke with *** todayThe money was refunded to his card on 4/(screenshot attached) and he told me it posted to his bank account todayI gave him my phone number and asked him to contact me directly should he need any further
assistanceAll my best,
***
***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish,
you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***