Long Fence and Home, LLLP

Dear ** [redacted] , Our previous message did not say that we are not responsible for the windowsWe are responsible for the windows, and they are functioning properlyWe are not, however, responsible for the insulation beyond the window frames, which are beyond the scope of our work, as noted on our contracted agreementWe completed the work as contracted in our agreement; any insulation beyond the window frames is not part of work that we doAll my best, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: my complaint was not understood correctlyI was not complaining about the 3-day period for cancellationI was complaining about the length of time it took Long Fence to return my deposit checkTheir contract specifies that the deposit will be returned within daysLong Fence took days to return my depositThat is the violation of their own policy And it is the length of time to return a check that I am asking to be changed to days from the current days Regards, [redacted]

From: Johnny D [redacted] < [redacted] @longfenceandhome.com>Date: Mon, Jun 29, at 10:AMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint # [redacted] .To: "[email protected]" ***, This is in response to [redacted] *** [redacted] ***, We, Long Fence and Home, appreciate your businessWe are so sorry for disappointing you, hindering your experience with usI have personally removed you from our calling listPlease reach out to me directly if you have any other concernsThank you and have a great dayJohn D [redacted] ###-###-#### John D [redacted] *** Operations Managercid [redacted] [redacted] ***Beltsville, MD ***###-###-#### phone

Mrs [redacted] , I first want to apologize for the miscommunication you had with our sales rep and our companyThank you for your business and I hope we can work together in the future Since the filing of this complaint, we have reached out to you and discussed these issuesWe mailed out your refund check on 11/Please accept my apology for the miscommunicationThank you, John D [redacted] Jr

[redacted] has a very special order, a sliding glass door with grids that also have transom windows above with grids that have to line up with the grids on the sliding glass doorWhen the first service order was placed, we used the order number for the transom glass packs that were received correctly back in When we received from the manufacturer and went to the client’s home, the grids did not line upThe manufacturer is specially aligning the grids on [redacted] ***'s orderEvery step of the way, we have talked to [redacted] and explained the specialty of his project[redacted] called last week, and we did a 3-way call with the manufacturerThe order is being processed and we expect it within weeksWe called this morning and spoke with the manufacturerThey are in the process of aligning the grids per our instructionsWe are hoping the order will arrive on next week’s truck as we were told last weekWe have our full attention on this matter and are handling it as quickly as possibleAll my best, Katie [email protected]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:This response is unacceptable since it essentially duplicates the previous responseIf anyone even bothered to look at the attached picture, you would see this hole in the roof is a result of misaligned plywood underlay boards and not a issue with windows or sidingThis is clearly not a window hole being viewed from inside the attic.The issue with the window leaking has hopefully been corrected through the work done to rehang the gutters and properly replace the cappingI say hopefully because it is untested.I am seeking resolution on the hole in the roofPlease adviseIf this is not resolved per our original discussion acknowledging the need to repair, I will have no other recourse than to engage legal representation.Regards, [redacted]

Dear [redacted] , This shouldn't be a complaintThe client is trying to renegotiate their loan terms which they can do but they would need to contact the finance company that they have their loan withPlease let me know if I can provide any further informationAll my best, ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

From: Johnny D [redacted] Jr< [redacted] >Date: Thu, Jul 2, at 2:PMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint # [redacted] .To: " [redacted] " < [redacted] >***, This is in response to [redacted] Our roofing manager has been in touch with her personally and we are working to resolve all issues stated in this complaintPlease reach out to her to confirm thisThanks so much, John D [redacted] Jr.###-###-#### John D [redacted] JrOperations Manager [redacted] [redacted] ***Beltsville, MD 20705###-###-#### phone###-###-#### fax [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I have two written estimates from Long Fence for replacing the gutter system and installing a storm door for $4,000.00 and $3,200.00, respectively. All of a sudden -- they do not replace gutters? Regards, [redacted] ***

From: Johnny D [redacted] **< [redacted] @longfenceandhome.com>Date: Mon, Jun 29, at 11:AMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint # [redacted] .To: "[email protected]" ***, This is in response to *** [redacted] After this Revdex.com complaint was submitted, our COO, Dave N [redacted] , visited her residence personallyHe addressed her concerns and fixed all issues relating to this jobThanks, John D [redacted] *** Operations Manager [redacted] [redacted] ***Beltsville, MD ***###-###-#### phone###-###-#### fax [redacted] @longfenceandhome.com

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:The company has not repaired the defective window to this dateIt has now been over months since I requested repairs under the warrantyThe company tried to replace the defective window for the second time with a window that did not align with the other windows along side it on August Long Home took the window back to order a new windowI have called Long Home twice since then and they will not provide a date of if or when the window will be replacedWhy has it taken over months to get this issue resolved with this company? I want Long Home to actually get a replacement window for my home and I don't want to wait another months for this to happenI feel this company is totally incompetent and would not recommend buying any service from them
Regards,
*** ***

Dear *** ***,
rgb(31, 73, 125)">The request *** *** makes to “change the language of the contract to "returned within business days" already existsPlease see the contract attached
All my best,
***
*** *** Director of Business DevelopmentLong Fence and Home, LLLP Windows • Kitchens • Baths
Siding • Roofing • DoorsSouthard Drive
Beltsville, MD 20705###-###-#### phone###-###-#### fax***

From: Johnny D*** *** Date: Mon, Jun 29, at 10:AMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #***.To: "[email protected]" ***, This is in response to **
***. *** ***, We, Long Fence and Home, appreciate your businessWe are so sorry for disappointing you, hindering your experience with usI have personally removed you from our calling listPlease reach out to me directly if you have any other concerns. Thank you and have a great day. John D***###-###-#### John D*** *** Operations Managercid*** *** *** ***Beltsville, MD ***###-###-#### phone

[A default letter is
provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

*** ***, After reading the email chain between yourself and Adam L***, I find no fault in what was communicated to you. You state:"***
loan, month term, 7.99% but there's a month deferment period and
months to pay the loan in full @ 0.0% interest
If there's any balance after the months, then the balance is subject to the
month term @ 7.99%. Is my interpretation correct?"This means you have months deferment period along with 0% financing during the deferment periodThis is not two consecutive yearsOtherwise it would state, Month deferment and months of 0% interestThis is not the case as we do not have a plan that offers this. In regards to *** *** ***, I spoke with a gentlemen from there on Friday and instructed him to send us a bill with my attention on itI will then send him a check with the agreed amount. If you have any other questions, please feel free to reach out. John D*** ***

From: *** *** **Date: Thu, Apr 30, at 3:PMSubject: RE: *** *** Complaint (***)To: *** *** ***, Thank you for bringing these concerns to us from a concerned homeowner. Long Fence and
Home is a family run business doing thousands of home improvement projects for our customers every year We strive to make every one of our customers happy and satisfied. We will be happy to send someone out to meet with this customer to discuss options involved in replacing his roof We have found over the years that having all parties who own the home present for our product demonstration has been easiest and the most convenient for our customers At this meeting with all parties present, any questions or concerns that come up can be explained We will however make an exception for this homeowner since he was adamant that he didn’t need his wife to be present. Thank you again and we are sorry for the inconvenience caused in adhering to our internal request which we have found to be a successful business model for our customers over the yearsWe do however appreciate his opinion and perspective. Thanks so much, John *** **. Operations Managercid:*** *** *** ***Beltsville, MD 20705###-###-#### phone###-###-#### fax***

Date: Mon, Jun 20, at 11:AMSubject: Complaint # ***To: *** *** **& *** ***, Thank you for reaching out to Long Roofing for your roofing needsI see form our records that we came out to your home on February 2, and where we were
contracted to do a roof replacement on your homeAfter costing out the job internally, we determined that the job is out of our scope (it was undersold)I truly apologize for the mishap in communication but we cannot complete the job as described on your contractAs of today, your job has been cancelled and your deposit returnedAgain, I apologize for any internal mishaps. Thank you so much, John *D*** *** Operations Manager

Mr***, When we installed your product, we did so based on your contractAdditionally, when you signed your contract, a price was agreed onWe are sorry about the misunderstanding concerning a refund based on your perception and not the contract you signedWe lived up to the letter of the
contract and did not charge more than the dollar amount agreed per the contractPlease contact us if you have any additional questionsThank you, Long Fence and Home

I'm very disappointed in this company I had a roof estimate on September with a representative from the Beltsville MD officeIt was a great estimate/visit that turned BAD It was conveyed to me in such a simple fashion, that I had days to cancel with no problem.................the written check for my deposit will be discarded This is not what happenI had continuous contact (via cell phone texting) with the rep from Thursday September 29th until Friday September 30th and he was aware of me cancelling as well as me stating it on Friday September 30th AGAIN that I ABSOLUTELY had to cancel My check was deposited and I have been told by their Finance Company - Beltsville MD Office that I have to wait days before I get a refund.....................BAD BUSINESSThis should have NEVER happen Per the young lady in the Finance department - Beltsville Office, the representative never told them that I was cancellingThis is not acceptableVERY DISAPPOINTED!!