Lotus Leggings

Hi Ms [redacted] , Again w would like to apologize for all the inconvenience we have caused youMay I know if you have already received your leggings? Thank youLotus Leggings

Hi ***,We apologize for any inconvenience you have experienced with us.There was a mistake with our supplierWe will reship your product and forward a tracking information to your emailWe invite you to reach out to us at [redacted] @lotusleggings.com with any questions or further inquiries, and we’ll get back to you ASAP.Sincerely,The Team at Lotus Leggings

Hi Ms [redacted] , We apologize for the inconvenience and the delay for the exchangeWe would love to assist you with thisPlease send us the return tracking number and we will start from thereAgain we apologize for the inconvenience.Thank You Lotus Leggings

Final Consumer Response / [redacted] (2000, 9, 2016/03/09) */ From: [redacted] (mailto: [redacted] @gmail.com) Sent: Wednesday, March 09, 9:AM To: [email protected] Subject: My complaint I finally got my refind by complaining through paypalThank you

Hi [redacted] ,We apologize for the inconvenience There was a problem with the shipping team that cause the delayWe will send you a refund If you have any questions please reach out to our [email protected] and we will get back to you with an answer promptly within hours.Sincerely,The Lotus Team

Hi Ms [redacted] , We apologize for the late response and for all the inconvenience this has caused youWe did not mean all this to happenPlease let me know if this was already resolved by our support team if not please let me know which item you received that is wrong and would you kind enough to send me the photos of those item? Again we apologize and rest assured I will make sure this issue is resolved if not yet Thank youLotus leggings

Final Consumer Response / [redacted] (2000, 10, 2016/11/03) */ From: [redacted] [mailto: [redacted] @yahoo.com] Sent: Thursday, November 03, 9:AM To: [redacted] @greensboro.Revdex.com.org Subject: Re: Revdex.com Complaint Case# [redacted] (Ref# [redacted] ) Thank you for your help! The company refunded the money for the products

I am rejecting this response because: These are the leggings and the appropriate size that should be shipped:SYLVESTER AND TWEETY ATHLETIC CAPRI - XLGARFIELD LEGGINGS - XLLotusX™ Starry Night Leggings - XLGLACIER ATHLETIC CAPRI - MCHERRY BLOSSOM ATHLETIC CAPRI - M

Hi Ms [redacted] ,Thank you for contacting us.We are very sorry to hear that, and we’re certain that we did not mean to cause inconvenienceIn order for us to provide resolution, we would like to get started with requesting photo/s of the item/s concernedI understand that you may have sent the info to our support but sometimes messages get lost in the mailWe are hoping for your consideration and understanding.Kind Regards,Lotus Leggings

Hi Ms [redacted] ,Thank you for contacting uAnd we do apologize for the inconvenienceWe did not mean this to happenWhen you accepted our offer for the check Revdex.com closed the case resolved that same day so I missed it and did not see you confirmed the addressAgain we apologizeWe have already processed a check to be sent outLet us know if you have any question.All the bestLotus Leggings

Hi, Here is the copy of our return policy Returns:A restocking fee of $per item is applied for all returned packages, except returns due to defective or incorrect merchandise at the fault of the supplierThe customer is responsible for shipping costs and providing a tracking numberLotus Leggings will processes your return within hours upon receiving your packageItems will be inspected and processed through our returns departmentRefunds are not issued for worn, washed, or altered items, or for items that are marked Final Sale.-Your package must be postmarked no later than days from the delivery confirmation from UPS or USPS-It is your responsibility to return the item(s) to Lotus Leggings with tracking confirmation for your return postageThank youLotus Leggings

Hi,We apologize if we are unable to get back to you right awayWe have already refunded Ms AbbottPlease check refund details belowAgain we apologize for all the inconvenienceOrder [redacted] Card details [redacted] MessageThis transaction has been approvedAmount$26.93Refunded items? GALAXY LEGGINGS - S / Rainbow Galaxy Leggings001-001-010-? LEOPARD TECHNICOLOR LEGGINGS - SLEOPARD T - SMGatewayAuthorize.netStatussuccessTyperefundCreatedFeb 2, 2017, 2:14AM All the bestLotus Leggings

I am rejecting this response because: I was never sent my money back nor the merchandise to date

Hi Ms [redacted] , First of all, thank you for the feedback, and please accept our apologies for the inconvenience Here is your refund detailrefunded $USD on the Mastercard ending in ***.Order# [redacted] Card details [redacted] ***Authorization key [redacted] MessageThis transaction has been approvedAmount$Thank youLotus leggings

This what they have on their websiteExpedited rate usually takes from to daysAnd they said the order would be shipped in max daysIt still haven't even been shipped

I am rejecting this response because: I will not accept because that is not what they advertisedIt should be 70% off any leggings, plus tge buy one get one freeWhich is what I am asking them ti honor as they had it in advertisement and should not be allowed to fraudulently advertiseI am asking them to honor thier ad

Initial Business Response / [redacted] (1000, 6, 2016/04/25) */ we have been backed up on support due to delays because of unforeseen circumstancescurrently we are handling it and doubling up on staff and team members so we can take care of customersif you want help please reach out kindly if you haven't already or reach out again to support on fb page or directly to sitewe are here to serve you Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/04/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) All they responded with was an email stating that I received the right leggingsNo response on how to exchange the leggings like I had asked because they screwed up and gave me no tagsIt just seemed as though they never even read my emailsI am very unhappy about thisI will never get anything from this company againIt is very clear they do not care about their customers at all

Initial Business Response / [redacted] (1000, 19, 2016/03/28) */ due to holidays and unforeseen circumstancesorders were delayed but not cancelledwe sent out an apology email addressing this issue thoroughlybecause of this our emails have been bombarded past 5x volumeif your order has been shipped and not there reach out to us for tracking info and allow us time to replyregardless if you have been replied to before or notif you don't receive a reply within hoursthen reach out againyou can access us on facebook page or email supportwe will work hard to fix your issuewhether its locating item or giving you a refundwe ask for your patience and taking the time to work it out with us as these Revdex.com cases do nothingsupport and facebook messenger and online chat is here to serve you

Hi Ms ***, We apologize for the inconvenience but we did not receive a response if the address and the name was correctI will now process a check to be sent to this address [redacted] Again we apologize for the inconvenienceThank youLotus Leggings

Hi Ms [redacted] , We apologize for all the inconvenience we have caused youWe did not mean all these to happenPlease let us know if you already received the package that we reshipped If you didn’t please let us know so we can provide resolution as soon as possibleRest assured we are not a scamWe just got caught with so much order during the holiday season that caused so much delay on shipmentsAgain we apologize All the best Lotus Leggings