Lotus Leggings

Hi Ms ***, Again we would like to apologize for all the inconvenience we have caused youUpon checking I can see that your package was already deliveredTracking # LW348021056CNhttp://www.17track.net/Please let us know if there is anything wrong with the productsAgain we are truly sorry. All the bestLotus Leggings

I am
rejecting this response because: This is the same number I have already called and gotten no aid whatsoeverIf the cancellation was processed, which it should have been as I asked for it to be cancelled, I should not be considered a VIP member at this point anyway. The total I have now been charged by Lotus Leggings without be aware of the conditions of my original purchase is $and with no aid in sight to correct this

(The consumer indicated he/she DID NOT accept the response from the business.)
Lotus team,
I want a refund for the total amount (bar pair which werent for myself) including return postage costs as this is what I have wanted since the start of this dispute! I want nothing to do with the company and do not want to support you after what I have gone through on what should have been a simple matter of sending back the first order for that refunded incl postage (as it was not my error, which I have proop of this being told to me)
If I need to lay ot out because you choose not to look back through this disputeI recieved ordersNo notifications other than paypal for either, originally wanted to send the first backTold I have to pay postage costs even though it was not my faultThen no response repedly and blocked from contacting or communicating via facebookAfter the hell want nothing to do and just want my full money back minus that pair and a refund on the return postage costs! This has been a hell of an ordeal and an extremely poor example of customer service and even listening to what the customer is asking for!
When you are prepaired to address and refund for what I wantI will return the still unopened leggings
***

Hi Ms ***,Thanks for contacting usAnd we apologize for the late responseWe advise you to please take time to read our return/exchange policy here: https://lotusleggings.com/pages/refund-policy As mentioned in the policy, it is your responsibility to shoulder the return shippingAfter
sending the item/s back, please send us an email with the following information:Return Tracking #:Item/s returned:The return shipping address is:ATTN:Lotus Leggings ReturnsDunmore court, Highpoint, NC 27263If you need anything else, please do not hesitate to let us know.Thank you, Lotus Leggings

I am rejecting this response because:
Hello, How do I re-open my complaint file? I had been waiting for an email back, but then just found your emails in my TrashI read the response from the company, but it's the same response I have received from them including the punctuation mistakesIt is a canned response, but they don't actually do anythingSince they sent that message, I have been in contact with them over Facebook Messenger, including them asking again for the fifth time, my tracking #*** ***

Hi ***,
You must send us the supporting documents before a reshipment can be issued.If you have any questions please reach out to our [email protected] and we will get back to you with an answer promptly within hours
Sincerely,
The Lotus Team

I am rejecting this response because:
Ok, so it's been over days since
we last corresponded and I still have yet to receive anything from Lotus leggingsNo emails, no leggings, no box to ship the wrong pair back, just nothingSo, if you would please reopen my case and figure out what the company plans to do to fix their mistake, I would greatly appreciate it. Sincerely, *** ***

Hi Ms ***, Thank you for your responseWe totally understand that you no longer have the leggingsDon’t worry we will be sending out a refund check via the mail, this is the name and the address we have on file is this this the correct recipient information of the refund? *** *** *** *** ***
*** ** ***
*** *** Soon as we get a confirmation from you we can send it on out! Thank you,Lotus Leggings

Hi Ms ***, We apologize for this delay and the inconvenienceWe are in no way scamming peopleWe did deliver your package and even provided you with a tracking #It states in the USPS website that " The package is delayed and will not be delivered by the expected delivery dateAn
updated delivery date will be provided when available"We advice that you try calling the local USPS office and check where the package and let us know. Again we apologize.. Lotus Leggings

Hi ***,
Sorry for the inconvenience, Your order has been delivered.If you have any questions please reach out to our [email protected] and we will get back to you with an answer promptly within hours
Sincerely,
The Lotus Team

Initial Business Response /* (1000, 10, 2016/11/18) */
Sorry for the inconvienicne, you will recieve a full refund, there were some supplier issues.If you have any questions please reach out to our ***@lotusleggings.com and we will get back to you with an answer promptly within hours

I am rejecting this response because:
I received a notice that my complaint was closed but I had not received previous correspondence requiring action on my partI would like to communicate to Lotus Leggings that I would like a full refund

Final Consumer Response /* (2000, 11, 2016/10/26) */
From: *** (mailto:***@gmail.com)
Sent: Tuesday, October 25, 8:PM
To: ***
Subject: Re: your Revdex.com Case# : ***
They never contacted me, but I got my order last weekMagically

(The consumer indicated he/she DID NOT accept the response from the business.)
The support team has NOT taken care of my issue as they never answered my direct question which was the only stopping point for me sending the leggings back and being done with the companyAfter reading this I gave them one last chance and emailed them with the question again and as they say they respond within 24hrs allowed that timeno contactcant say im surprised though
All I want is to know I will be waived their restocking fee and be returned the full price of the leggings purchasedAs it was not a fault of mine, I waited due timeI would like to be done with this company and be able to have no more to do with them as they have neglected my issues and concerns too many times for me to be happy with anything other than the refund I am entitled to

Hi Ms ***, We refunded $USD on theVisa ending in *** *** Card details *** *** *** *** *** *** *** Message This transaction has been approved Amount $59.36 Lotus Leggings

Initial Business Response /* (1000, 5, 2016/02/11) */
this company is a great company with over 700k items shippedi understand that your order has issues but we have had a tremendous amount of orders and sometimes one or two orders slipsometimes its the courier faultsometimes its factorywe
place measures to make sure we are accurate at all times but sometimes mistakes happennon the less we are here to help customers and fix any issuesyou need to contact us at [email protected] or reach out to us on facebook and we would love to helpRevdex.com reports will not be an easier way to solve your problemour dedicated support is here 24/for you
Initial Consumer Rebuttal /* (3000, 7, 2016/02/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did contact [email protected] sent five emails and received absolutely no responseI also sent three messages through their website, and received no responseMore than a month had passed since I placed the order and your "customer service" did not respond to any of my inquiriesThe only response I got was through FacebookAfter several messages explaining that customer service was not responding, they finally agreed to look into it and found me a tracking numberNow I know what carrier to contact about the missing packageThey have still not replied to any of my emails, yet they responded to this complaint within hoursThink their priorities are a bit messed up
Final Business Response /* (4000, 9, 2016/02/16) */
if you have questions that are not answered please reach out to [email protected] or reach out to our facebook pageitems take up to days to arriveif you have issues please contact us on page to resolve this as Revdex.com will not be a channel to solve the problem as we are only able to provide a response and point you in best directionwe are responsible for shipping over 10,orders a week with our brands and sometimes delays or issues appear and we do our best to solve themcheck your spam as well for email for replies as sometimes when we get flooded with emails when the replies are sent it some times goes to spam and you have to look for itwe have a record of responding to every inquiry we get in no more than hours as well as our pagewe would love to help you and make it right for you and even make it up if we did something wrong but please reach out to us and do the diligence needed before contacting third party resources
Final Consumer Response /* (2000, 11, 2016/02/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
After threatening to contact my banks fraud department they finally respondedI did more than my due diligenceI emailed them and they never respondedI emailed them times total and never got a single responseI tracked down the package and there was something missingThey did refund my money for the missing productIt should not have taken weeks, emais, and countless Facebook messagesAnd just for the revord, they only responded to my requests after receiving the complaint from the Revdex.comThen they finally replied and my package suddenly appeared

Hi Ms ***,Thank you for contacting us and we apologize for the inconvenienceI can see you order for leggings FLYING UNICORN LEGGINGS in Large and MIDNIGHT OWL LEGGINGS in Small right? Which one did you get an incorrect size and may I know what size your receive insteadAlso please send us a
photo of the product concern with the size tag..Thank you Lotus Leggings

Hi Ms.***,Thank you for contacting us and we are truly sorry for the inconvenience..I will now request for a refund from our processing department.Please allow 5-banking days for the refund to reflect on your account.Thank you,Lotus Leggings Support

Hi ***,We apologize for the inconvenience and the delayYour order in now In transit to your destination and should arrive shortly / tracking number ***Please reach out to our support team at [email protected] if you have any questions.Sincerely,The Lotus Team

Hi Ms ***,Here's your refund details We refunded $USDon the American Express ending in ***Order#*** Card details *** *** *** *** *** *** *** *** Amount $36.93 Lotus Leggings