Lotus Leggings

I am rejecting this response because: I still have not received leggings or a refundIf I accept the response, it implies that they have actually done somethingUntil I receive a refund to my credit card or leggings in the mail, I don't accept it

Hi Ms [redacted] , We are truly sorry for the delay and the inconvenience this has caused youWe have already refunded $to your accountHere is the refund detailOrder# [redacted] Card details [redacted] ***Refunded byLotus LeggingsAuthorization key [redacted] MessageThis transaction has been approvedAmount$20.15Refunded items? MERMAID LEGGINGS - S / Dark Green003-001-033-001GatewayAuthorize.netStatussuccessTyperefund All The best Lotus Leggings

Hi Shay ,Thank you for your feedback and we apologize for the inconvenienceYour order has been delivered Let us know if there's any problem with itIf you have any questions please reach out to our [email protected] and we will get back to you with an answer promptly within hours.SincerelyThe Lotus Team

Hi [redacted] , As our policy states that, you must pay for return shipping fees, in order to process a return with usIf you have any questions please reach out to our [redacted] @lotusleggings.com and we will get back to you with an answer promptly within hours Sincerely, The Lotus Team

our customer support has taken care of her issueif there are concerns or issues please reach out to our fb page or [redacted] @lotusleggings.com for help to get your problems addressed and fixed and close this complaintour support team process over inquiries a daywe help everyone and sometime there are some miscommunications but we take care of our customers within hours per inquiryplease reach out to us and we will take care of this for you

Initial Business Response / [redacted] (1000, 9, 2016/04/08) */ hello, hope your doing wellsorry that your having such a hard time with your orderwe would like to explainwe announced that we had delays due to chinese new years as well as fire incidentswe were set back an additional average of daysif you ordered anything in feb your tracking number should be availableplease send us a private message and we would love to see where the package is at for you or any customerplease allow us up to hours to respond on the page as we are slammedyour package should be there this weekall customers with delays in jan and feb are receiving stuff since last week and still receivingwe appreciate your patiencethis is a one time thing that never happens but as a brand we are owning up and making sure we are communicating with our community to let them knowour loyal fans will understand this because they know the experience they have here and its awesomeif you have any questions please look at FAQ first for your info for your countryIf the answer is not there please reach out to us on the facebook page via private message and we will address everything for youcheck your tracking again if it was given to you

I am rejecting this response because: I know the items said delivered but they were not received by meI called USPS and I called the courier as wellThey said Lotus should issue a refund or send the leggings outI'm leaving next Tuesday night and wanted to give these as a gift to my friend next weekI'm upset with the lack of customer service from Lotus' end

Initial Business Response / [redacted] (1000, 5, 2016/03/30) */ please reach out to us on our facebook page and let us help youwe did not expect delays from shipping that we hadwe apologize for this and we are working really hard to revamp our system to better serve our customerswe understand your frustration but now we have a staff over 80+ members around the clock to optimize and fix these issues and respond to support and helpwe are taking a pro active effort to address this issueyou may reach out to facebook page and provide order number with your concern and allow us up to hours to kindly take care of your situation and get back to youplease be patient with uswe promise to fix thisBig announcement soon

Hello ***,Thank you for your feedback and we apologize for the delayUpon tracking your order, it shows that the parcel is now in transit.Tracking # [redacted] Thank youLotus Leggings Team

(The consumer indicated he/she DID NOT accept the response from the business.) I have already contacted the company using the channelsMy purchase was made on 11/11/and I requested a return on 12/8/This is less than daysThe company has not told me what they plan to do to rectify the situation so no, I am not satisfied with this response

I am rejecting this response because: the package arrived ages after I ordered and leggings are just extremely bad qualityI'm extremely dissatisfied

Final Consumer Response / [redacted] (2000, 7, 2017/01/04) */ On Jan 17, I finally received my orderI would like to withdraw my complaint

I am rejecting this response because: I would like a refund pleaseThank you, [redacted]

Final Consumer Response / [redacted] (2000, 7, 2016/10/03) */ The day after I complained to the Revdex.com, Lotus Leggings responded to meThen a couple days later, my purchase arrivedThank you for your helpI will NEVER do business with Lotus Leggings again

Initial Business Response / [redacted] (1000, 6, 2016/04/06) */ we have been backed up on support due to delays because of unforeseen circumstancescurrently we are handling it and doubling up on staff and team members so we can take care of customersif you want help please reach out kindly if you haven't already or reach out again to support on fb page or directly to sitewe are here to serve you Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/04/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have tried to reach out via facebook, email, and I would have tried the phone too but there is no one to callI keep getting the run around from everyone I've come into contact withThe first time I talked with a staff member, they said there was a factory fire and I would be emailed an update on my orderNEVER received thatI emailed first to see what was going on with it, NO responseSecond time I reached out on Facebook was to try and get a refundI was told someone from a different department would reach outNO one didI have read COUNTLESS reviews about how cheaply made your products are and I am not even interested in receiving the leggings I orderedIt's been months since I ordered the leggings, and I have been trying to get a refund for about monthsIt's only around $to credit back to my cardWith the volume of money you steal from people on a daily basis by advertising using stock photos on Facebook to trick women into thinking they are getting a great deal, IF THEY RECEIVE THE CLOTHES AT ALLBut I digress, again, the only way to remedy this situation is to refund my money Thank you

Hi [redacted] ,We apologize for the inconvenienceIt seems like your order is stuck in transitPlease let us know how you would like this to be rectifiedYou may choose to have your order reshipped or refundedYour tracking number is [redacted] If you want to check your orderThank you for your patience.Kind regards.Lotus leggings

hi Ms [redacted] , We do apologize for this inconvenience We refunded $USD on the [redacted] ending in ***.Order # [redacted] Card details [redacted] •••• •••• •••• ***Refund ID [redacted] #***Amount $Lotus Leggings

Hi Ms [redacted] , We apologize for all the inconvenience this has caused youWe did not mean all this to happenWe try our best to answer all inquiries/complaints on a timely manner but some message get lost in the mail on rare occasionsYou may return the leggings back to us and will make process a replacement plus free leggingsAgain we apologize for all the inconveniencePlease send us the return tracking # so we can process the replacement ASAPThank youLotus Leggings

Hi Ms [redacted] , We apologize for all the inconvenience this has caused youWe did not mean all this to happenPlease let us know if you have already received your orderAgain we apologize and rest assured we will do our best to make sure this will be resolved if not yet Thank youLotus Leggings

Hi Ms [redacted] ,Thank you for contacting us and we do apologize for the inconvenienceUpon checking your order I can see that your first package was lost in transit so we processed a replacement which is currently in transit to your country.See tracking details belowAgain we apologize and rest assured we are doing our best so to resolve thisIf you have further questions please send us an email at [email protected] tracking # is [redacted] You may check it at http://www.17track.net/.Thank you,Lotus Leggings