Lotus Leggings

I am rejecting this response because:
To whom it may concern, I am writing to see what recourse I still have regarding this caseYour web site said that you consider this case closed but Lotus Leggings has not yet sent me the refund they indicated they would in their message dated 6/21/I responded to their communication on 6/22/that I would accept a full refund from them; which was over two weeks ago

I am rejecting this response because:
Original order was in my name Order ***They sent Large "We're All Mad Here Athletic Leggings Small Cheshire Cat Athletic Leggings I asked to exchange both for an XL or XXL as your sizes are beyond small (my year old granddaughter fit in the small)I emailed this several times - with no response

I am rejecting this response because: while you note that my refund was shorted because of the BOGO sale you had, I never received my BOGO pairs I only received the pair I paid for & never received the free pair for each pair paid for as previously stated I feel like your response, while professional, did not actually address the problems I had with the order I was shorted half my order and it was never shipped out and then sizing is completely inaccurateI believe I should have been provided a full refund including shipping since my entire order was wrong at no fault of my own

Hi Ms ***,Thank you for contacting us and we do apologize for the inconvenienceOur restocking fee is $per item which is why your refund was only $again we apologize Thank youLotus Leggings

Hi Ms ***,Thank you for your feedback, and please accept our apologies for the inconvenienceIn order for me to better assist you can you please send us the return tracking #? I know you probably have given it to the support group already but unfortunately messages can get lost in our system on
rare occasionsWe appreciate your cooperationRest assured we will do our best to resolve your issue.. Thank you Lotus Leggings

I'd like a refund, please

Hi Ms ***, Thank you so much for contacting us and we do apologize for the inconvenienceWe did not mean to confuse youWe have a dedicated number only for VIP membersPlease contact us at ** * *** *** and our team will assist you further . Thank youLotus Leggings

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I accept itI only received the refund after filing this complaint and publicly posting online It took 4+ monthsThis is a company that will lie and steal, and continue to do so until shut down as they use cheap child labor in China and run lying ad's

Hi Ms ***, We again apologize for the inconvenienceSeems like the order number you provided is not correctIt is listed under a different namePlease give us the order # or the email address you used when you placed an order so we can process a reshipping as soon as possibleAgain we apologize and rest assure we will do our best to make this right for you. Thank youLotus Leggings

Hi Ms ***, We apologize for what happenedPlease let us know if your replacement leggings was already sentIf not please send us the details here and we will do our best to provide resolution to the issueThank youLotus Leggings

The company actually refunded the moneyI really do not remember when, I know it was around March of this yearI had disputed the charge with the credit card company but the business actually refunded it before the credit card companyMy original purchase was in early December/Late November of The company - at least from my experience - had a bad habit of just copy and pasting generic responses to inquiries or completely ignoring themOriginally I was told that they were trying to figure out what happened with the order, then I got a blanket email - one that was sent to many customers - about the company having issues with shipping and that my order and a number of others would be lateThen I was told that the order was lost or couldn't be fulfilled because of a sizing issueAt this point though my business with them is done and I won't do that again, I just wish that in the future other consumers might be aware of potentially what is going to happen with them if they try to do business with this companyIt was a nightmare

Hi Ms ***,We do apologize for all the inconvenience this caused you.We refunded $USD on theMastercard ending in ***.Order #***Card details*** *** *** *** ***Refund ID***Amount $63.96 Lotus Leggings

Hi Ms ***, Again we apologize for all the trouble you have been throughWe did not mean all this to happenPlease give us the Name to whom we will address the check to so we can process and send it to you as soon as possibleAlso we will be sending your refund check to this address:
*** *** ***
*** ** ***United States Please let us know if this is correctIf not please provide us with the correct oneWe are truly sorry, rest assured that we are doing everything to make sure things like this will not happen again in the future. Thank youLotus Leggings

(The consumer indicated he/she DID NOT accept the response from the business.)
After already trying to email them with the last response I gave facebook a tryThey took my email but still never got an email from them to gix my problemI am sick of the answers that are given by this company as they have nothing to do with helping me resolve my issue and get my money back! I am giving them no more chances and continuing through this path untill they finally answer the original question I had for them of waving the restocking fee and allowing me to return the leggings as I do not want to be in any products from this companySaying how many orders they have is irreleivent if they cannot fix ine that has to go to these means to get it sorted and it can still not be fixed because the company will not respond after telling me to contact them!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I accept it. I am also writing to tell you that I finally received my order by mail on FridayI would therefore like to cancel this errand against Lotus Leggings. Best regards***

Hi ***,We apologize for any inconvenience you have experienced with us.There was a mistake with our supplierWe will reship your product and forward a tracking information to your emailWe invite you to reach out to us at ***@lotusleggings.com with any questions or further inquiries, and
we’ll get back to you ASAP.Sincerely,The Team at Lotus Leggings

I am rejecting this response because:
I am still required to pay the return shippingAgain, the items I received were NOT as described and the company advertised free returns which also turns out to NOT be the case

Hi Ms ***,We apologize for the delay Here is your refund detail Lotus Leggings refunded $USD on the *** ending in ***Order#***Card details*** •••• •••• •••• ***Refunded byLotus LeggingsAuthorization key***#***#refundMessageThis transaction has been approvedAmount$20.94Refunded items? MERMAID LEGGINGS - M / Dark Green003-001-033-002GatewayAuthorize.netStatussuccessTyperefundCreatedMar 23, 2017, 3:51PM Thank you Lotus Leggings

Hi Ms ***,Thank you for contacting us and we apologize for the inconvenienceRevdex.com Closed this case resolved the same day you responded that you are accepting our offer so we are unable to see your message and was waiting for your responseAgain we do apologizeWe will now process the refund check and send it to your address.Thank youLotus Leggings

I am rejecting this response because:
The response is not acceptable, I placed the request to cancel the order on the 18th of FebruaryI was told on March 1st that my order could not be cancelled because it had already shippedI did not receive the actual shipping confirmation until March 4th three days later. Lotus leggings has yet to respond to any of my four emails to their customer service email addressThey only responded to me on Facebook after I told them I was filing a complaint.the only way for me to return an order I tried on several occasions and weeks before the package actually shipped to cancel is to pay return shipping, this is unacceptable as I did place the cancellation request in plenty of time.lotus leggings stats that their FAQ PAGE states 1-weeks when in fact it says 1-days for processing prior to shipping and 1-weeks following order confirmationHowever they fail to mention this when placing the order, I have never had an issue with a company not providing status updatesWhen I realized I hadn't gotten on I tried to check my order online, however there was no updateThat is when I checked their FAQ page and then requested my order to be cancelled. lotus leggings also billed my card on the 12th of February, almost immediately after I placed my order but didn't ship it for several weeks after and has not responded to my emails