Lotus Leggings

Hello [redacted] , I have not received a refund from the business yetDo you have any additional information? Thank you, [redacted]

Attached is an email chain showing the promise of a refund

Initial Business Response / [redacted] (1000, 11, 2016/11/18) */ We apoligize for the inconviencine, there were techinical errors with the supplier, we would like to reship you the merchandise,If you have any questions please reach out to our [email protected] and we will get back to you with an answer promptly within hours

Hi Ms [redacted] ,We apologize for the delay and the inconvenienceWe have refunded your accountRefund details below Order# [redacted] Card details [redacted] •••• •••• •••• ***Authorization key [redacted] #***#refundMessageThis transaction has been approvedAmount$47.92Refunded items? Happy Holidays Leggings - 4XLXMAS14-4XL? GARFIELD LEGGINGS - XXXXLGRFIELD-4XL? SNEAKY KITTY LEGGINGS - XXXXLSNEAKIT-4XLGatewayAuthorize.netStatussuccessTyperefund Thank youLotus Leggings

Hi Ms [redacted] , Thank you for contacting us and we do apologize for the inconvenienceMay I please have the return tracking # so I can check and process your request? Again We apologize and rest assured we will do our best to make sure this is resolved asap, Thank you Lotus Leggings

I would like a complete refund at this point but the company said they would give me 115% credit for my next purchase? Got an email confirmation of a refund but was never refunded my money

I am rejecting this response because: This has been going on for almost a yearMy size is XLPlease do not ever ask me again if I would like to go a size largerI want notification when these leggings ship and a tracking numberEither send the leggings or refund meStop stringing this alongPlease also stop trying to word your responses as though I did something wrongNo wonder you have an F rating with Revdex.com

Hi Ms [redacted] , Below is the refund detailsOrder [redacted] Card details [redacted] ***MessageThis transaction has been approvedAmount$12.80Refunded items? MERMAID LEGGINGS - XL / Dark Multi-ColoredLgs-3135-XL-1GatewayAuthorize.netStatussuccessTyperefundCreatedMay 11, 2017, 1:11PM Thank youLotus Leggings

Hi Ms***,Thank you for your feedback, and please accept our apologies for the inconvenience and the delayWe checked your order and it seems like it was deliveredHere is the tracking # [redacted] Please confirm if you receive it or notAgain we apologize for the inconvenience we’re a growing company and that growth is never without its mistakesThank you Lotus Leggings

Hi [redacted] , Sorry for the inconvenience, As our policy states that, you must return the product within days, in order to process a return with usIf you have any questions please reach out to our [redacted] @lotusleggings.com and we will get back to you with an answer promptly within hours Sincerely, The Lotus Team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I accept itThe refund check should be made out to [redacted] and sent to the below address as I have moved: [redacted] ***

I am rejecting this response because: Leggings I did not receive are: (1) Vegan Leather Leggings M/Light Blue $18.99(2) Vegan Leather Leggings M/Black $I included the labels from both sides of the package and the leggings which I received today There was no invoice included in the package

Hi Ms [redacted] ,Thank you for your response. We have reshipped your leggings with Tracking # [redacted] . You may check status in USPS website https://www.usps.com/ . Again we apologize for all the inconvenience. Let us know if you have any question.Thank youLotus Leggings

Initial Business Response / [redacted] (1000, 5, 2016/03/15) */ hello, hope your doing wellsorry that your having such a hard time with your orderwe would like to explainwe announced that we had delays due to chinese new years as well as fire incidentswe were set back an additional average of daysif you ordered anything in feb your tracking number should be availableplease send us a private message and we would love to see where the package is at for you or any customerplease allow us up to hours to respond on the page as we are slammedyour package should be there this weekall customers with delays in jan and feb are receiving stuff since last week and still receivingwe appreciate your patiencethis is a one time thing that never happens but as a brand we are owning up and making sure we are communicating with our community to let them knowour loyal fans will understand this because they know the experience they have here and its awesomeif you have any questions please look at FAQ first for your info for your countryIf the answer is not there please reach out to us on the facebook page via private message and we will address everything for youcheck your tracking again if it was given to you Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/03/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I received a response from Lotus Leggings on Facebook Monday March saying my leggings were lost in transitI was told I'd be refunded or to wait an additional 5-days to receive a pair of leggingsI said I wanted a refund and all they said was they'd contact customer service for my refundI now am waiting for a response and my refund

Hi Ms [redacted] ,Thank you for contacting us and we do apologize for the inconvenience and the delayWe did not mean that to happenUpon checking your order it is currently in transit and will arrive anytime soonTracking # [redacted] Again we apologize for the delay as we are experiencing some technical issue Thank youLotus Leggings

Hi Ms [redacted] , We are truly sorry for all the inconvenienceAs much as we would like to issue you a refund we can no longer process itI know that you have requested it before and we apologize if it was not processed right awayWe are experiencing technical glitch during those times that we are unable to fulfill itWe totally understand how frustrating this could beInstead of a refund we would like to offer you a 115% store credit Let us know if there is anything else we can do to make you feel better We are hoping for your understandingLotus Legging

Hi, we do apologize for the late responseThe package has been delivered to the customer.Here is the tracking # [redacted] Thank you and again we apologize for the inconvenience All the bestLotus Leggings

Hi Ms ***,Again we apologize for the inconvenience and we did mean to make you feel that it was your faultWe have already processed a reshipment for your leggings and a tracking # will sent to you in 3- daysLet us know if you have any question.Thank youLotus Leggings

Hi Ms [redacted] , Thank you for contacting us and we are truly sorry for the inconvenienceI will now request for a refund from our processing department.Please allow 5-banking days for the refund to reflect on your account.Thank you,Lotus Leggings Support

Hi [redacted] ,We apologize for the inconvenience There was a problem with the shipping team that cause the delayWe have sent you a refundIf you have any questions please reach out to our [email protected] is the refund details : Please verify with your bank how long it will reflect in your accountWe refunded $USD on the Visa ending in ***.Transaction details from the payment gatewayOrder# [redacted] Card details [redacted] ***Refund ID: [redacted] MessageThis transaction has been approvedAmount$33.94Refunded itemsGatewayAuthorize.netStatussuccessTyperefundCreatedJan 30, 2017, 10:45PMSincerely,