Lotus Leggings

Hi Ms [redacted] , We will be sending out a refund check via the mail, below is the name and the address we have on file is this the correct recipient information of the refund? Soon as we get a confirmation from you we can send it on out! [redacted] Thank you Lotus Leggings

From: [redacted] -T ( [redacted] - [redacted] ***) (mailto: [redacted] @ [redacted] ) Sent: Tuesday, January 03, 10:AM To: ***@greensboro.Revdex.com.org; [email protected] Cc: [redacted] @lotusleggings.com; Lotus Leggings Subject: Lotus Leggings Revdex.com Review request: Order # [redacted] - Missing order - Revdex.com case # [redacted] Revdex.com, Revdex.com case # [redacted] submitted online [redacted] credit card dispute submitted with no reference number Relating to the below purchase made with Lotus Leggings on 11/7-11/9/2016, the lack of shipment, and lack of refund Merchant (Lotus Leggings) is not responsive via phoneThe only communications from an actual person are below Automated communications are attached in the word document along with a time line of the activity This merchant is potentially perpetuating fraud, providing horrible customer experiences for multiple customers per online reviews, and has questionable business practices This purchase was made on 11/7- 11/9/and I have only learned this week (months after card charged) that the item was unavailable The merchant also claims below that a refund was issued to my credit card, but that has not happenedIt's been days since refund was mentioned - I gave it a few extra days due to the holidays Please investigate this merchant and provide redress for the refund which is pending [redacted]

Hi Mr ***,thank you for contacting us and we do apologize for the inconvenienceUpon tracking your order tracking # [redacted] it shows that it is in transit to your countryPlease check USPS website as it is now updatedPlease note that sometimes your package status might take up to days to be updated on our logistic partner's website We apologize for the delay For no results for tracking #'s, Don't worry about itIt is because the parcel is still en route to the destination countryThank YouLotus Leggings

Hi Miss [redacted] ,Again we apologize for the inconvenienceI just want to checked if you have already received the replacement of your leggings Thank youLotus Leggings

(The consumer indicated he/she DID NOT accept the response from the business.) I did finally receive the items, which I am NOT SATISFIED withThey will not respond to my email requests regarding this issue

I submitted the order number which was attached to my credit card statement on the original complaint [redacted] It stated this as the order number on my credit card

I am rejecting this response because: Hey there, I need to reopen my complaint, ID [redacted] I don't see a way to do that onlineHere is what happened: On March 2, I received this message from you and Lotus Leggings through your online portal: Hi Ms [redacted] Thank you for contacting us and we apologize for the inconvenienceAs mush as we would want to send your overnight or in days we can't do thatThere was some technical issues that resulted with the failed delivery of your orderI know the wait was too long and we apologize for thatWould you like to wait for another 5-days for the items to be reshipped or a refund instead? Lotus Leggings However, on February (ten days prior) I had a separate email from them stating this: Hi [redacted] , Thank you for your patience! This email is to confirm that your order has been canceled and successfully refunded to youWe apologize for any inconvenience this may have caused you, and we hope you’ll visit us again soon! If you have any questions about your order, please reach out to us at this same email address Best Regards, Lotus Leggings Customer Support They had already "cancelled and refunded" my order way before they offered to re-send it in the March messageBecause companies often use the excuse of returns taking up to two weeks to show on a credit card (which is ridiculous), and because Lotus response times are so incredibly slow, I wanted to be sure I was well outside of that window before coming back to say definitively that the refund WAS NOT PROCESSEDThey still owe me either a refund of $or the shipment that I originally ordered(details below from your online portal) Product/Service: Leggings Model #: None Provided Account #: None Provided Order #: [redacted] Purchase Price: Payment: In Full Credit Card Disputed Amount: Please let me know what I need to do to continue pursuing this fraudI really want my dealings with this sham of a company to be completely wrapped up Thanks a ton, [redacted]

Hi,Here is the refund detailsOrder# [redacted] Card details [redacted] ***MessageThis transaction has been approvedAmount$22.94Refunded items? WE’RE ALL MAD HERE ATHLETIC LEGGINGS - M002-003-007-001GatewayAuthorize.netStatussuccessTyperefundCreatedFeb 25, 2017, 8:45AM Thank you Lotus Leggings

To Revdex.com Ms [redacted] was unable to provide a return tracking # or a receiptWe need it in order to process a replacement Thank youLotus Leggings

Hi [redacted] We apologize for any inconvenience you have experienced with us.There was a mistake with our supplier, we have sent you a refundIf you have any questions please reach out to our [redacted] @lotusleggings.com and we’ll get back to you ASAP..Sincerely,The Lotus Team

Hi,Here's the refund detail The customer can check with their bank how long before it reflects on their accountWe refunded $USD on the Visa ending in ***.Just nowTransaction details from the payment gatewayOrder# [redacted] Card details [redacted] ***Refund ID [redacted] MessageThis transaction has been approvedAmount$97.89Refunded itemsGatewayAuthorize.netStatussuccessTyperefundCreatedJan 30, 2017, 11:28PMRefund reasonFailed order Thank youLotus Leggings

I've not heard from the business at allI'm extremely annoyed at this whole situation and I would like my money back

Hi [redacted] Again we apologize for the inconveniencebut you have to pay for shipping if you want to return itWe did *ention the logo will be on all product twice on every product page in our store Thank youLotus Leggings

Hi Ms [redacted] , We apologize for all the inconvenience this has caused youWe did not mean all this to happenWe try our best to answer all inquiries/complaints on a timely manner but some message get lost in the mail on rare occasionsPlease let us know if you have already received your replacement leggings if not we would like to request a photos of the damaged product that you received and so we can process a replacementNo need to send the damaged items back alsoAgain we apologize and rest assured we will do our best to make sure this will be resolved if not yet Thank youLotus Leggings

I am rejecting this response because: I am writing to you to let you know that I have not received a refund from Lotus Leggings within the day period (actually since today is July 24th, it has been longer than days) as they stated (not that I was expecting it granted their history)If you wish to reopen the complaint and pursue this further, please do so Sincerely, [redacted] ***

Hi Ms [redacted] ,Thank you for sending the documentsI need to clarify a few more thingsIs the original order not under your name? Also what product did you order and the size that you want us to send to ensure we will be sending the correct one Again we apologize and thank you for your cooperation All the bestLotus Leggings

Hi Ms [redacted] ,Thank you for your feedback, and please accept our apologies for the inconvenienceWe would love to assist you with your concernPlease send us a picture of the leggings that was delivered to youAgain we apologize for the bad experience and we will do our best to make it right for you.Thank you,Lotus Leggings Support

Hi Mr ***, We refunded $USD on theVisa ending in ***Order # [redacted] Card details [redacted] Amount $Lotus Leggings

Hi Ms [redacted] Here's you refund detail:Order# [redacted] Card details [redacted] ***Refunded byLotus LeggingsAuthorization key [redacted] MessageThis transaction has been approvedAmount$40.13Refunded items? GALAXY LEGGINGS - S / Blue Galaxy Leggings001-001-037-? SKELETON LEGGINGS - S / White with Black Bones001-001-042-? MERMAID LEGGINGS - S / Dark Green003-001-033-001GatewayAuthorize.netStatussuccessTyperefund Thank youLotus leggings

Hi Ms [redacted] , Thank you for contacting us and we do apologize for the inconvenience, we did not mean that to happenPlease send us your order number so we can assist you furtherThank youLotus Leggings