Lotus Leggings

Hi Ms [redacted] , Thank you for contacting us and we apologize for the late responseBelow is your refund details: Order# [redacted] Card details [redacted] ***Authorization key [redacted] #refundMessageThis transaction has been approvedAmount$40.93Refunded items? SOLID BLACK ATHLETIC LEGGINGS - MAF-plain-? SOLID BLACK ATHLETIC LEGGINGS - SAF-plain-1GatewayAuthorize.netStatussuccessTyperefundCreatedJan 3, 2017, 5:21PMRefund reasonSTUCK IN TRANSIT Thank youLotus Leggings

I am rejecting this response because: This is over a year old why would I want the itemThey waited to long to help me with my problemThat is no way to run a business

Hi [redacted] , We apologize for the inconvenience there was a mistake with our supplierWe will reship your product and forward a tracking information to your emailIf you have any questions please reach out to our [email protected] and we will get back to you with an answer promptly within hours Sincerely, The Lotus Team

Initial Business Response / [redacted] (1000, 16, 2016/11/22) */ We appologize for the inconvienience there was a mistake with our supplier we would like to reship you your merchandise, thank you for being part of the lotus familyIf you have any questions please reach out to our [redacted] @lotusleggings.com and we will get back to you with an answer promptly within hours

Initial Business Response / [redacted] (1000, 6, 2016/02/11) */ this company is a great company with over 700k items shippedi understand that your order has issues but we have had a tremendous amount of orders and sometimes one or two orders slipsometimes its the courier faultsometimes its factorywe place measures to make sure we are accurate at all times but sometimes mistakes happennon the less we are here to help customers and fix any issuesyou need to contact us at [email protected] or reach out to us on facebook and we would love to helpRevdex.com reports will not be an easier way to solve your problemour dedicated support is here 24/for you Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/02/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I wish to close this complaint but to be clear I do not accept that responseWe tried to contact this company over different mediums (facebook, instagram, email) They delete any negative comments on facebook and don't respond to messages, instagram they just tell you to email them, and email they do not respond I raised a complaint with PayPal and got a refund which is why the complaint can be closed, but this complaint should be a record of their terrible customer service

Hi Ms [redacted] ,Again we would like to apologize for the inconvenienceWe understand how frustrating this must be As much as we would like to send it through paypal but that is not possibleCheck is our only option to send a refundAgain we apologize.Thank you,Lotus Leggings

Initial Business Response / [redacted] (1000, 6, 2016/02/11) */ this company is a great company with over 700k items shippedi understand that your order has issues but we have had a tremendous amount of orders and sometimes one or two orders slipsometimes its the courier faultsometimes its factorywe place measures to make sure we are accurate at all times but sometimes mistakes happennon the less we are here to help customers and fix any issuesyou need to contact us at [email protected] or reach out to us on facebook and we would love to helpRevdex.com reports will not be an easier way to solve your problemour dedicated support is here 24/for you Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/02/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) Obviously you did not read my complaintI am blocked further from commenting on your facebook page because you have blocked me from commenting on it, as I was reaching out for help and you do not want others to see negative reviews about your businessA few of us have been blocked for reaching out to you on facebook and messages wont work eitherAll my comments and reaching out for help even on your posts were deleting by whoever is managing your facebookMy friends also reached out for me on your facebook and no one replied As stated before and I copied and pasted all the emails tooI have emailed that exact email you are talking about over times for the past month and a half now and no response This does not solve my issue with the company - which is why I am reaching out hereUnderstandable that you are busy and you have a lot of orders to deal with, but deleting someones comments of of facebook instead of replying with a helpful reply to get my issue resolved is a part of costumer serviceAlso my emails have been ignored for over a month and still no response - ignoring those emails is also your choice and I refuse to keep putting time into being ignored on social media and through email with your company So sorry, this response I cannot accept as clearly my issues have been read by your staff and have just been deleted/ignored Thank you Final Business Response / [redacted] (4000, 10, 2016/02/17) */ I see your issues herehave you checked your spam folder and your email again for responsesi have notified support of your issue and please contact again letting us know but we have record that sizes shipped are correctmermaid has slightly different material for scalesall the leggings sent related to your order were correct sizesif you took pictures and sent them to us we can look at them and see what your issue is and then come to best solution possible to make you happy or full refund Final Consumer Response / [redacted] (4200, 12, 2016/02/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) Again you did not read my complaint from the beginningNO RESPONSES WHAT SO EVER HAVE BE SENT TO ME!! I sent the pictures to your business Janurary 7th, and I ALSO posted them onto your facebook pageWHICH YOUR BUSINESS deleted my comments and blocked my from the pageThe leggings I got are definitely not a small, I ordered pairs of leggings and these are definetly a LARGEIf this certain size fits diffrently why is that not posted in the sizing section where it states that all leggings fit "true to size?" that is advertising One more, I have reached out to your facebook page with images and my issues which have all been deleted by your "hours support staff" and they have blocked me from further commenting or even messaging your facebook pageAnd I have sent TONS of emails and umages to your support page alreadyYou are not reading my complaint over here with a clear mind or reading it at all maybe? This is very unacceptable, I cannot reach out to your facebook pageAND IT WOULD HELP if you replied to my emails, which you obviously haven't which is why I am complaning here ALSO, a lot of other people on the facebook page had replied to my comments when I was able to comment telling me they were having the same issue with the company and it seems like more people have complained through here as they have had no other optionThis seems like a continious issue with LOTUS LEGGINGS and its not acceptable at all Please read this carefully before you respond again as I will be taking other actions if this I not solved

Hi Ms [redacted] , We again apologize for the inconvenienceWe found a few orders under your name so we are not certain which one you are referring toPlease give us the correct order # or the email address you used when you placed an order with the order dateAgain we apologize and rest assure we will do our best to make this right for youThank youLotus Leggings

Hi Ms [redacted] , We apologize for all the inconvenience we have causedWe did not mean all these to happenWe have already refunded $to your account ( see Refund details below)please let us know if you have any further questionAgain we are truly sorry Card details [redacted] ***MessageThis transaction has been approvedAmount$17.45Refunded items? EXPLOSION LEGGINGS - XL004-001-013-001GatewayAuthorize.netStatussuccessTyperefundCreatedJan 3, 2017, 6:14PM Thank youLotus leggings

Hi MsSmith,We apologize for the inconvenience, there were technical errors with the supplier, we have reshipped your merchandiseAnd We will send the new tracking number to your emailIf you have any questions please reach out to our [email protected] and we will get back to you with an answer promptly within hours.Thank YouLotus Leggings

Initial Business Response / [redacted] (1000, 7, 2016/03/28) */ due to holidays and unforeseen circumstancesorders were delayed but not cancelledwe sent out an apology email addressing this issue thoroughlybecause of this our emails have been bombarded past 5x volumeif your order has been shipped and not there reach out to us for tracking info and allow us time to replyregardless if you have been replied to before or notif you don't receive a reply within hoursthen reach out againyou can access us on facebook page or email supportwe will work hard to fix your issuewhether its locating item or giving you a refundwe ask for your patience and taking the time to work it out with us as these Revdex.com cases do nothingsupport and facebook messenger and online chat is here to serve you

Can you tell me when I will get this refund? It's been 1/weeks since you said I would get a refund but I have yet to see a refundI tried emailing you and whoever responded told me the process for an order to be shipped (my email referenced my Revdex.com case # and I copied your Revdex.com response in my email asking about the refund)Clearly no one reads emails to respond accurately (I responded back clarifying what I was asking and then of course never got any response)

Hi Ms [redacted] , Thank you for contacting us and we do apologize for the inconvenienceDuring the promo period prices in our website were already discounted upto 75% off and the code will give you an additional 50% offAgain we apologize for the inconvenience and the confusionThank youLotus Leggings

Hi Ms [redacted] , We have already refunded the 2nd month of the subscriptionThank youAgain we apologize for the inconvenienceThank youLotus Leggings

Hi Ms [redacted] , We apologize for the inconvenienceUpon checking yes it is true that the starry night leggings is $however because of the promo during the time of purchase you only paid 50% of the total amountThat is why we only refunded the $ Thank youLotus Leggings

Hi [redacted] , Sorry for the inconvenience and the delayYour order has been deliveredThere was some technical issues with our supplier that resulted to thisAlso our customer service team works hard to answer all customer inquiries in a timely manner, but unfortunately messages can get lost in our system on rare occasionsAgain we apologize for the bad experiencePlease reach out to our support team at [email protected] if you have any questions Sincerely, The Lotus Team

Hi Ms ***, First of all, thank you for the feedback, and please accept our apologies for the inconvenienceOur customer service team works hard to answer all customer inquiries in a timely manner but due to a high volume of inquiries we are unable to do that as soon as possibleI will now send a follow up request for a refund from our processing departmentAgain we apologize for the inconvenience..Thank you,Lotus Leggings Support

Hi ***, We apologize for the inconvenience there was a mistake with our supplierWe have resent your order and forwarded tracking information to your emailIf you have any questions please reach out to our [redacted] @lotusleggings.com and we will get back to you with an answer promptly within hours Sincerely, The Lotus Team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I accept itI have received a refund

Hi Ms [redacted] , Thank you so much for your feedback and we do apologize for the inconvenienceWe totally understand your frustration and rest assured that are already discussing this with the team to avoid it in the futureWith regards to your order you can definitely return it to us and we will issue a refund Thank youLotus Leggings