Lotus Leggings

Hi Mr [redacted] , Again we apologize for all the trouble you have been throughWe did not mean all this to happenPlease give us the Name to whom we will address the check to so we can process and send it to you as soon as possibleAlso we will be sending your refund check to this address: [redacted] Please let us know if this is correctIf not please provide us with the correct oneWe are truly sorry, rest assured that we are doing everything to make sure things like this will not happen again in the futureThank youLotus Leggings

A refund would be greatThank you

Hello Ms ***, We apologize for the inconvenienceIt seems like your order is stuck/lost in transit We will now request for a reshipping from our processing departmentA tracking # will be available in 5-days after reshipment.Thank you for understanding and once again, we apologize for the inconvenienceAll the best, Lotus Leggings Thank you for your patience.Kind regards.Lotus leggings

Hi Ms [redacted] ,Thank you for your feedback, and please accept our apologies for the inconvenienceUpon tracking your order it sees that it was delivered to your mailboxHere is your tracking number [redacted] let us know if you have further questionThank you,Lotus Leggings

I am rejecting this response because: I received this email from Lotus Leggings days agoI also responded to them days ago on January 30, They say they have refunded me and asked me to contact them, which I did, if there is a problemI contacted them and told them that I have since changed banks and no longer have the same bank account or debit card as I did when I made the purchaseI asked them to please respond and tell me what they need from me to get my refund in the correct accountOf course, they have not respondedTherefore since they still wont communicate with me or work with me to get me a refund, I am rejecting their response [redacted] Order # [redacted]

Hi Ms [redacted] , We apologize for the bad experienceHere's your refund detail We refunded $USD on theDiscover ending in ***.Order # [redacted] Card details [redacted] ***Refund ID [redacted] Amount $Lotus Leggings

Hi Ms ***, Thank you for contacting us and we apologize for the inconvenienceRevdex.com Closed this case resolved the same day you responded that you are accepting our offer so we are unable to see your message and was waiting for your responseAgain we do apologizeWe will now process the refund check and send it to your address Thank you Lotus Leggings

Hi Ms [redacted] , Thank you for contacting us and we do apologize for the inconvenienceUpon checking your order it shows that we have given a $discount to your purchase which is why we did not refund the full amountHope you understandAgain we apologizeThank youLotus Leggings

Hi Ms [redacted] , We apologize for all the inconvenienceWe will be sending out a refund check via the mail for the order # [redacted] amount $The second order # [redacted] was delivered to the right address Tracking [redacted] Please check here http://www.17track.net/ Also below is the name and the address we have on file is this the correct recipient information of the refund? Soon as we get a confirmation from you we can send it on out! [redacted] Thank youLotus Leggings

Hi Ms [redacted] ,Thank you for contacting us and we do apologize for the inconvenienceUpon checking your order it shows that it was already deliveredPlease let us know if you did not receive itThank youLotus Leggings

Hi Ms [redacted] ,Again we would like to apologize for the inconvenienceWe want to make this right for youPlease let us know which product is incorrect and if you would like it replaced or a refundOur customer service works hard to answer all complaints on a timely manner however some messages gets lost in the mail on rare occasionsThis time we will make sure that your issue will be given a resolutionThank you Lotus Leggings

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I accept it Thank you, Lotus Leggings, for shipping the item and providing a tracking number

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I accept it.The name to address the check would be [redacted] [redacted] .The address of where to send the check would be [redacted] ***Thank you for finally getting a response from this company, I appreciate it [redacted]

I am rejecting this response because: The refund was never issued as promised

Initial Business Response / [redacted] (1000, 9, 2016/04/08) */ hello, hope your doing wellsorry that your having such a hard time with your orderwe would like to explainwe announced that we had delays due to chinese new years as well as fire incidentswe were set back an additional average of daysif you ordered anything in feb your tracking number should be availableplease send us a private message and we would love to see where the package is at for you or any customerplease allow us up to hours to respond on the page as we are slammedyour package should be there this weekall customers with delays in jan and feb are receiving stuff since last week and still receivingwe appreciate your patiencethis is a one time thing that never happens but as a brand we are owning up and making sure we are communicating with our community to let them knowour loyal fans will understand this because they know the experience they have here and its awesomeif you have any questions please look at FAQ first for your info for your countryIf the answer is not there please reach out to us on the facebook page via private message and we will address everything for youcheck your tracking again if it was given to you Initial Consumer Rebuttal / [redacted] (3000, 11, 2016/04/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) They say they announced the delays but that is a lieThis is the first I'm hearing about itAlso, I sent a message more than a week ago asking how to being the return/refund process and they never responded adequatelyThey directed me to their website but that doesn't give detailed informationI emailed asking for details and address to deliver my return, with no responseOf course their site says the return needs to be processed within DAYSIt took me over two months to get my order and now I can't get a refund because I was traveling when they finally arrived at my house? This has been the worst our hasing experience of my lifeThis company shouldn't be allowed to sell their products to customers in the US

Hi Ms Magdaleno,Again we would like to apologize for the inconvenience we have caused youYou may go ahead and proceed with your orderWe have given you a $gift card that you can usePlease enter the code below at checkout Gift card code: [redacted] ***Thank youLotus Leggings

I am rejecting this response because: I have not yet received a refundIt was processed last Monday according to customer service at Lotus

(The consumer indicated he/she DID NOT accept the response from the business.) I am having difficulty viewing a tracking number, and have limited trust with Lotus Legging due to recent interactionsAs a result, I will not consider closing the case until I receive the leggings or a refund Thank you for your understanding

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I accept it I have sent information regarding my order and have not yet received the item in dispute

Hi Ms [redacted] ,First of all, thank you for your feedback, and please accept our apologies for the inconvenienceWe work hard to fulfill all orders in a timely manner, but mistakes happen in the process and all we can do is our best to make things right with our customersWe have requested to have your order resentA new tracking number will be sent to you in 5- 7daysAgain we do apologize for all the inconvenienceRest assured we are doing our best to make sure you will receive your order.Thank you,Lotus Leggings