Lotus Leggings

Hi [redacted] ,Thank you for your feedback and we apologize for the inconvenience and the delayYour order has been delivered Let us know if there's any problem with itIf you have any questions please reach out to our [email protected] and we will get back to you with an answer promptly within hours.SincerelyThe Lotus Team

Hi Ms.***, We are truly sorry about the inconvenience Upon tracking, seems like this parcel has been lost / stuck in transitWe truly apologize for the delay We will now send a request from our processing team for your order to be reshipped.You will receive an email confirmation when it’s on the way.Thank youLotus Leggings

I am rejecting this response because: I waited very long for your response, which is a shameWhen I went to return the package it was to cost to me USD to send it backI payed already USD for your low quality productI wont loose more moneySo I wont send anything because I already lost moneyI think you know that and that's how you make your profitFrom customers that are not satisfied and don't send back the product because they would just lose moneyI'm just done with thisYour company is such a fraud

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I accept itI just received the refund check yesterdayThank you

Hi Ms [redacted] , Again we would like to apologize for the inconvenienceUpon checking the order #’s you sentI can see that orders (# [redacted] , # [redacted] ) were for your monthly subscription and are regular orders (# [redacted] , # [redacted] )? Please let us know what seems to be the problem with the regular orders that you have and we will make sure to provide resolution as soon as possible As for the for the monthly subscription orders, we will be sending you a refund check via the mail, below is the name and the address we have on file is this the correct recipient information of the refund? Soon as we get a confirmation from you we can send it on out! [redacted] United States Thank you Lotus Leggings

Hi Here's the refund detail.Please let Ms [redacted] know that the amount may not appear in their account right away they have to call the bank for that We refunded $USD on the [redacted] ending in ***.Order# [redacted] Card details [redacted] •••• •••• •••• ***Refund ID [redacted] #refundAmount $Thank YouLotus Leggings

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I accept itYes I confirm that the stated address is correctThanks!

I'm not sure how to respond to the business and answer their question, so I assume this is the proper avenueMy response is: Yes, that is the correct addressThe name on the check should be [redacted] .Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I accept it

Hi Here's is the refund detail We refunded $USD on theVisa ending in ***.Order # [redacted] Card details [redacted] #refundAmount $Lotus leggings

Hi Ms [redacted] , Again we would like to apologize for all the inconvenienceWe have issued a store credit to your email [redacted] @hotmail.com This is your code [redacted] *** Please let us know if you have any questionThank youLotus Leggings

Hi,Here is the refund details Order# [redacted] Card details [redacted] ***Authorization key [redacted] MessageThis transaction has been approvedAmount$12.80Refunded items? MERMAID LEGGINGS - XL / Dark Multi-ColoredLgs-3135-XL-1GatewayAuthorize.netStatussuccessTyperefundCreatedMay 11, 2017, 1:11PM Thank youLotus Leggings

Hi Ms [redacted] , Thank you for contacting us and we do apologize for what happenedUpon checking in our system USPS states (Your item was delivered in or at the mailbox at 11:am on June 5, in MIAMI, FL 33133) Tracking # [redacted] We would recommend that you give your local USPS a call for further information Thank you,Lotus Leggings

Dear ***, Thank you for your feedback and we apologize for the inconvenienceWe will provide you with tracking number as soon as we have one, usually around 5-days from the day the order was processedYour order was processed 12/16/Please refer to our FAQ for more information about the processing timeAlso please reach out to our support team at [email protected] if you have further questions and we'll work with you to resolve the issue ASAP Sincerely, The Lotus Team

Hi Ms ***, Again we apologize for all the inconvenienceWe did not mean all these to happenPlease let us know if you have already received your packageIf not let us know so we can provide resolution as soon as possibleThank you Lotus Legging

Initial Business Response / [redacted] (1000, 9, 2016/04/08) */ hello, hope your doing wellsorry that your having such a hard time with your orderwe would like to explainwe announced that we had delays due to chinese new years as well as fire incidentswe were set back an additional average of daysif you ordered anything in feb your tracking number should be availableplease send us a private message and we would love to see where the package is at for you or any customerplease allow us up to hours to respond on the page as we are slammedyour package should be there this weekall customers with delays in jan and feb are receiving stuff since last week and still receivingwe appreciate your patiencethis is a one time thing that never happens but as a brand we are owning up and making sure we are communicating with our community to let them knowour loyal fans will understand this because they know the experience they have here and its awesomeif you have any questions please look at FAQ first for your info for your countryIf the answer is not there please reach out to us on the facebook page via private message and we will address everything for youcheck your tracking again if it was given to you Initial Consumer Rebuttal / [redacted] (450, 12, 2016/04/11) */ Soon after I filed my complaint I finally recieved an email with a tracking numberOnly days later dos I receive my productCustomer service is still horrible and I would never order from this company again

Hi Ms [redacted] ,Thank you for reaching out to us and we apologize for the inconvenienceOur customer service team works hard to answer all customer inquiries in a timely manner, but unfortunately messages can get lost in our system on rare occasionsHow would you like this to be rectified you may choose a refund or a replacement of your orderAlso please send us the return tracking #Again we apologize for the bad experience.Sincerely,The Lotus Team

Hi Ms [redacted] , Again we apologize for all the trouble you have been throughWe did not mean all this to happenPlease give us the Name to whom we will address the check to so we can process and send it to you as soon as possibleAlso we will be sending your refund check to this address: [redacted] ***United States Please let us know if this is correctIf not please provide us with the correct oneWe are truly sorry, rest assured that we are doing everything to make sure things like this will not happen again in the futureThank youLotus Leggings

I am rejecting this response because: After several attempts to contact Lotus Leggings with no answer, I just received the product today and I received items I didn't ask for in my order and at very low quality.I would like to know how can I send back this order and get a full refund since I am not satisfiedNot with the customer support, not with the product itself

I am rejecting this response because: I have still not gotten either product or refundI want the company to know that sending a the product would be acceptable and to please send me a tracking number

Hi Ms [redacted] , Again we would like to apologize for the troubleWe have refunded your account last January days after you file a complaint in Revdex.com and it went through as per the information I send in our previous messageWe would advise that you check with your bank regarding this issueAgain we apologize and please let us know if you have further questionsAll the bestLotus Leggings