Lotus Leggings

I am rejecting this response because:
Here is the requested photo

Hi Ms ***,We apologize for all the
inconvenience.Here's your refund detailOrder***Card details*** *** *** *** ***Refunded byLotus LeggingsAuthorization key***MessageThis transaction has been approvedAmount$22.94Refunded items? GALAXY LEGGINGS - L / Teal Galaxy Leggings003-001-037-? HALO HAVEN LEGGINGS - L003-001-014-001GatewayAuthorize.netStatussuccessTyperefund Thank youLotus Leggings

I’ve ordered several pairs of leggings and a dress from their siteThey shipped it out and the tracking number doesn’t work telling me it would arrive within 1-weeksWhen I called and asked why I haven’t received it they told me it was “lost in ransom” and they’d send me another pair outI
haven’t received any confirmation in this and still haven’t received my orderUpon looking on your site at other complaints, there’s been several people receiving the same excuse as well as being sent back and forth between their hotline and email supportWhich is what I’m going throughPeople, like myself, get charged over $for these leggings and they never arrive

Initial Business Response /* (1000, 8, 2016/11/10) */
Sorry for the inconvienicne, you have recieved a full refund, there were some supplier issues.If you have any questions please reach out to our [email protected] and we will get back to you with an answer promptly within hours

Hi Ms *** ,Thank you for your feedback, and please accept our apologies for the inconvenienceI will now request for a refund from our processing teamYou will receive an email as reference when it is done.Thank you,Lotus Leggings Team

YesI received it

Initial Business Response /* (1000, 6, 2016/02/09) */
please reach out to us with a snap shot of this so we can find the issueas well as we are not locating any sort of communication history with ushave you checked spam foldersometimes it gets misplaced
Initial Consumer Rebuttal /*
(2000, 8, 2016/02/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received a refund

Hi Ms
***, We apologize for all the inconvenience this has caused youWe did not mean all this to happenWe try our best to answer all inquiries/complaints on a timely manner but some message get lost in the mail on rare occasionsPlease let us know if you have already received your replacement leggings if not we would like to request a photos of the wrong item that you received and so we can process a replacement plus a free leggings for all the inconvenience this has caused youNo need to send the wrong items back alsoAgain we apologize and rest assured we will do our best to make sure this will be resolved if not yet Thank youLotus Leggings

Hi Ms ***, We apologize for the mix upPlease send us the what are the leggings that you received, which one is incorrect and what was your original orderPlease also include the pictures of an incorrect item.Again we apologize for the inconvenience Thank you Lotus Leggings

Hi Ms *** ,We are truly sorry for the inconvenienceI have already requested for a reshipping from our processing department for your Rainbow Galaxy LeggingsA tracking # will be available in 5-days after reshipment.Thank you for understanding and once again, we apologize for the inconvenience.All the best,Lotus Leggings Team

Initial Business Response /* (1000, 8, 2016/11/10) */
We apoligize for the inconviencine, there were techinical errors with the supplier, we would like to reship you the merchandise,If you have any questions please reach out to our [email protected] and we will get back to you with

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I accept it. Yes, the name: *** ***, and address: ** *** *** *** ** *** is correctPlease pass this information on to Lotus Leggings so they can send me my much overdue refundThank you *** ***

Dear ***,
Thank you for your feedback and we apologize for the inconvenienceWe will provide you with tracking number as soon as we have one, usually around 5-days from the day the order was processedYour order was processed 12/16/Please refer to our FAQ for more information about
the processing timeAlso please reach out to our support team at ***@lotusleggings.com if you have further questions and we'll work with you to resolve the issue ASAP
Sincerely,
The Lotus Team

Hi Ms ***, Here is your refund detailAgain we apologize for the inconvenience. Lotus Leggings refunded $USD on the *** ending in ***Transaction details from the payment gatewayOrder#***Card details*** •••• •••• •••• ***Refunded byLotus LeggingsAuthorization key***#***#refundMessageThis transaction has been approvedAmount$38.93Refunded items? GUNS OUT LEGGINGS - M002-001-013-? WE’RE ALL MAD HERE ATHLETIC LEGGINGS - S001-003-007-001GatewayAuthorize.netStatussuccessTyperefund Thank youLotus Leggings

Initial Business Response /* (1000, 7, 2016/03/28) */
due to holidays and unforeseen circumstancesorders were delayed but not cancelledwe sent out an apology email addressing this issue thoroughlybecause of this our emails have been bombarded past 5x volumeif your order has been
shipped and not there reach out to us for tracking info and allow us time to replyregardless if you have been replied to before or notif you don't receive a reply within hoursthen reach out againyou can access us on facebook page or email supportwe will work hard to fix your issuewhether its locating item or giving you a refundwe ask for your patience and taking the time to work it out with us as these Revdex.com cases do nothingsupport and facebook messenger and online chat is here to serve you
Initial Consumer Rebuttal /* (2000, 9, 2016/03/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Well this seem to be the only way to get a response from you guys, As I have been trying for over a week now on a different issue, My Order arrived!!! Yaaay!!! that's what I thought until I realized pairs were not there, I have sent you pictures given you all the information you need and you send me a refund for only of the pairs?? First of all I told you I didn't want the refund I wanted the Leggings I paid for a month and a half ago, Although I also believe I should be fully refunded as this is unbelievable *** if its not one thing its anotherout of the pairs of leggings I have ordered from you guys since becoming a EXCELLENT customer I have had problems with receiving of them!! either they were extremely late, Had to chase you guys around or like now just never cameFix it

Hi Ms ***,Thank you for contacting us and we do apologize for the inconvenienceI will now request for a refund from our processing department.Please allow 3-banking days for the refund to reflect on your account.Thank you,Lotus Leggings Support

I am rejecting this response because: It has taken them over a year to fix their mistakeI have not received any replacement and if they would not have blocked me on all their social media pages I could have gotten this fixed right awayI also requested a refund not a replacement

Hi Ms ***,We are sorry to hear that from you, but all items will now be shipped with the Lotus Leggings logo on them, especially for new ordersWe have posted this information in our website on every item's detailsThus, we will inform you if there will be any changes or updates.Thank you,Lotus
Leggings

I am rejecting this response because:
, I did not receive my refund Thank you, *** ***

Hi ***,,Sorry for the inconvenience, We have sent you a refund since your order is out of stockIf you have any questions please reach out to our us at ***@lotusleggings.com and we will get back to you with an answer ASAPAgain we apologize for the inconvenienceSincerely,The Lotus Team